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Review by synergizer 
Posted: 73 days ago
member for 7.2 years, 9 visits, last login: 73 days ago
 Ann Arbor,Washtenaw,MI
 Business customer
 $4000 per month (36 month contract)
 "They will hold your numbers hostage"
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I have been a LOYAL customer of Global Crossing for over 12 years. I work for a local telco company and we resell Global Crossing as our long distance service. I spend over $4000 per month every month with this company. I have a customer that is moving their toll free telephone number away. We have submitted the request to move their number away about 10 times now and every time it is rejected. The customer keeps telling me that it is rejected due to unsatisfactory payments (meaning money is due on the account). I have contacted my global rep every time and they check the account, everything seems fine and tell me that it is getting rejected for address mismatch so I have passed this information back to my customer. My customer (without my knowledge) called Global Crossing directly and Global told them that they can't transfer it away because my company has a $4000 balance and it needs to be taken care of before the transfer can happen. My customer is obviously furious. Global's response is oh yes, you have to have a $0 balance in order to transfer any toll free numbers. A $0 balance? When we do $4000 per month with a company- that's outrageous! They continue to hold this toll free number hostage.
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Review by ericgoble28
UPDATED: 1.8 years ago
member for 1.8 years, 1 visits, last login: 1.8 years ago
Streetsboro,Portage,OH
$27 per month
 about 15 days
 "Doesn't ever seem to be completely down"
 "Doesn't Qualify as broadband"
"Avoid them, Go with Time Warner or Windstream"
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I got internet in Ohio through My Esuite (global Crossing). They initially said it would be a 3meg line. Well come to find out it's 3megs shared for the entire apartment complex.
Some days you can get 500kpbs down but never close to the 3 meg service they state. It all depends on whose on. It's really sad when your upload is higher than your download. I Can't even watch flash videos without running over the buffer.
Support- You can forget it. I have called twice and they are a joke. They won't come out and say we just can't give you what you want. They try to appease you with promises that we will fix it and they can't.
If you go to thier web site »www.myesuite.com/ and try to dial the support numbers they go into a mailbox service that you can't navigate through or access.
If you ever have the choice and myesuite is one of them, please stay away. It's one ISP no one will miss if they ever go out of business.
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Review by jwp678
Posted: 3.9 years ago
member for 3.9 years, 0 visits, last login: 3.9 years ago
Rochester,Monroe,NY
$39 per month (12 month contract)
about 4 days
"tech support"
"Contract!"
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The main complaint I have is the recent shape of doing business and the contracts you are unwittingly pacified into. I discontinued my service 1/2 way (6 mos.) through my "contract". I no longer saw the service as useful as I am not a major uploader or downloader and that internet speed is too subjective on whether or not the visited site gives a hoot about good uptime or keeping updated. Our hometown dsl provider may be "fast" but the other 50% of that speed depends on the "stability" of the site you visit (to name only one fact.)
The voracious and intimidating CSR in the termination department at Frontiernet Rochester wanted to convince me to stay with this menace of a company after taughting the $70 fee I would immediately be liable for if I left! "Let's look at the savings" they said. "Let's look at the math."
Look at your contract agreement. Do you know where it is in your house? Do you remember the big, bold print telling you the exact dollar figures for leaving in the middle of your contract? Probably not. And don't forget, the advertised price is thrown into one big sum and taxed on the whole big pot. ("We have no control over that")
They charge me a $70 penalty. I save $180 ((6)$29). I still make $110 for not having to be a slave to Frontiernet. In your face.
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 Review by wallaby
UPDATED: 9.1 years ago
member for 9.9 years, 814 visits, last login: 25 days ago
Cincinnati,Hamilton,OH
$307 per month (12 month contract)
about 118 days
 Cincinnati Bell
CLEC party: NorthPoint
"Global Crossing is a MAJOR backbone carrier worldwide"
"No residential offerings, very long installation truck-roll to end user"
"Almost like a T1, Powerful service with 1 hop to the cloud!"
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I ordered a 1.54 Mps SDSL loop on 6/30/00. My salesperson seemed to answer my questions reasonably and after some haggling, I was able to get 3 months free over a 12 month period. The price for the SDSL line is $ 410 monthly, however after taking into account the free months, the adjusted monthly cost will be $ 307.50. My order specified a Netopia R7100-C router using a DSLAM through Northpoint along with 32 static IP's (29 usable). There is no extra charge for IP's which is important to me as I may need more.
As of today, I have NOT received any installation date?, I have NOT seen or heard from my ILEC (Cincinnati Bell) regarding the copper loop to the CO?, and after 2 emails & voice messages, have NOT heard back from my sales rep???
It has been over 70 days/10 weeks since my order and if no quick resolutuion is received within 1 week, I will have no choice but to seek out another DSL provider? I am suprised that a ISP such as Global Crossing would be so lax about provisioning this line. This is/was supposed to be a business DSL service which requires more a more precise level of service that small to medium sized businesses require.
I will post an update within 1 week. I can only hope the next update will be more positive?
9/17/00 Update:
Finally got ahold of my sales rep who in turn passes me off to my 'customer care rep'. She looks up my order and agrees order is taking way too long. Says that Northpoint has had my order since 7/12/00 and has not responded??? Rep claims will update me on 9/18/00 after getting more info out of Northpoint. The DSL food chain is Global Crossing > Northpoint > Cincinnati Bell/Broadwing which obivously is leading to mis-communication and somebodys failure to process an order!
9/20/00 Update:
Now my 'customer care rep' tells me Northpoint JUST placed the order for a copper loop with the ILEC, Cincinnati Bell???? What the hell were they doing in the last 2 1/2 months? She advises me that they will have a copper loop install date within 9 days, at which point the ILEC will actually do the work within a week AFTER the mythical install date. None of this even mentions when a Northpoint or Global Crossing rep would even show up??? I am told not to expect anything until mid October!!!!!!!!!!!
If you are a small or medium business customer thinking of Global Crossing, be very specific regarding your installation time estimate, make GC work hard for your business and hold them to their promises. Little concern is made regarding the needs of a business, the planning it takes to prepare a network for a bandwidth change, assignment of IP's within a DMZ, DNS changes, etc. It doesnt matter who is at fault, Global Crossing is the one selling the service, its their brand on the line! A 3-4 month install time period is embarrasing considering we are only 5400 feet from our CO, already have an ADSL loop ( so we know its available here) and for a supposed "business grade" service!
10/06/00 Update
Cincinnati Bell shows up 2 days ago and starts preparing for extra loops from the manhole in our street to our demarcation point. They come back the following day to replace the 100 pair gel pack (where all the splicing takes place). They manage to knock out our multiple phone lines, but have them up again after I go out and bring it to their attention. They pack up and leave at which point I find out they managed to disconnect 7 customers near me! Global Crossing finally emails me and calls me to advise me that Cin Bell will connect the Northpoint loop today. The installer shows up, cant find a tone, cant even begin to figure out what the prior crew did and says he'll make a report to engineering and try to return sometime next week? Bare in mind this ISP originally promised me service within 6-8 weeks from order! 14 Weeks 1 Day has now elapsed since date of order. Dismal, Poor, Failure, Incapable, Horrible are the current crop of words to describe this experience!
10/13/00 Update
Well credit DSL Reports for getting some results. These reviews are read by ISP's and they should realize that the consumer is vocal! I have been in contact with the Global Crossing Regional Mgr. based here in Cincinnati who has indicated my order was placed on high priority. The local bell has been here everyday from Monday to Thursday this week and fully confirmed that the loop to the C/O is now good and has been confirmed by Northpoint as being very clean with no apparent noise or shorts. My 'Customer Care Rep' has now actually called me several times and updated me on the order status. A router has been FedEx'd and Northpoint is now due for final installation 10/18/00? I have not been given or notified what my block of IP is (32 IP's, 29 usable) which is required for migration purposes, otherwise the install may be problematic? I will be posting further updates on how the install went, latency, packet loss, uptime and QOS (quality of service) is. 15 weeks and counting.............
10/24/00
Jackpot! Northpoint's out-sourced install tech calls the morning of 10/18/00 and says he will be here whenever I want. I suggest early afternoon and advise him all inside wiring is complete and ready. Tech shows up at 1:00 on the dot, comes into my office and plugs in the router and jackpot, we have a live wire! He is not aware of my extra IP requirements, but explains that is an ISP issue. The tech even made sure I had the serial management cable and gave a quick lesson on the configuration and how to edit changes. He ran a few tests and confirmed that the line was operating as ordered. He said the only concern was to keep an eye on the line noise reading which was around 25 db. I had to configure the IP's to a server myself and after a quick call to Global Crossing was up and running. Speed tests show an average of 95% of bandwidth available both ways over several days and 99.9% uptime. I do have one last problem they are working on which is some latency to the 1st hop/router from my gateway which will have to be resolved prior to switching carriers without affecting my users.
10/27/00 Final Report:
Guess what, the service works! The latency we were experiencing was due to the fact our colocated servers were on xo.net's datacenter which has a poor peering agreement with Global Crossing, but xo.net is not known for high-performance either! Latency to sites within Global Crossing average 38-50ms (Not Bad!), average to sites on other peered networks average 62-77ms nationwide (Not bad, again!) and the worst seem to roll in at about 100-132ms within North America & Europe. OZ sucks due to Telstra's SAT link in Perth which always adds 150-200ms to anything. 100% uptime, no packet loss and good bandwidth (see below), full bandwidth to GC server's tested at 102% throughput! Service Level Agreement calls for 99.9% uptime and 85ms latency within Global Crossing's network.
2000-10-27 17:02:09 Speed test 1470/1253 kbps
2000-10-27 17:01:28 Speed test 1213/1060 kbps
2000-10-27 17:00:26 Speed test 1297/1198 kbps
2000-10-25 21:53:03 Speed test 1356/1210 kbps
2000-10-25 07:42:46 Speed test 1475/1237 kbps
2000-10-25 07:42:11 Speed test 1472/1075 kbps
2000-10-25 07:41:35 Speed test 1475/1261 kbps
2000-10-24 14:09:14 Speed test 1448/1220 kbps
2000-10-24 07:48:37 Speed test 1477/1266 kbps
2000-10-24 07:48:03 Speed test 1473/1269 kbps
2000-10-23 20:03:03 Speed test 1338/1060 kbps
2000-10-23 07:36:30 Speed test 1442/1240 kbps
2000-10-23 07:33:59 Speed test 1381/1210 kbps
Remember DSL Reports bandwidth tests are a 'general' idea of your speed, there are many factors that prevent one from see 'true' throughput. I can now fully recommend the service although I would be very persistent upon getting GC to improve their install times. SDSL is not a perfect science yet, but its slowly getting there for some. There's nothing like seeing emails with 57 Mb attachments go through like lighting!
03/27/01
Lost service due to the collapse of Northpoint Communications. No remedy available as Rhythms also pulled out of the Cincinnati, OH market and Covad never set foot here. Looking for alternate solutions that are not ILEC.
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