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Review by jnbaker
(review was emailed from domain tds.net)
lodged 24 days ago
 Parsons,Decatur,TN
 $50 per month "responsiveness with technical issues" "I'm sure there's better values out there." "Overall, I'm pleased"
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I stumbled upon this site and read the very negative TDS reviews.
I've had TDS for my DSL for about 6 years. I've upgraded a couple of times,
and I think I'm now at 5 MPS. I've done speed tests and do get about that
speed for download. Around 1 MPS for upload. I've found the company to be
responsive when I've had technical issues, and occasionally they have had to replace the modem, but overall, I've been very pleased with the company. I'm
currently paying $50/mo. For DSL.
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Review by LSLBlues 
member for 288 days, 3 visits, last login: 80 days ago
lodged 80 days ago
- Knoxville,Knox,TN
- $79 per month
 about 5 days- "Fantastic speed, rock solid connection, bester internet service I've had"
- "None"
- "If you can get their fiber service get it!"
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Absolutely best internet I've had. Very consistenly fast.. No slow times. In the 5 months we've had it I haven't had service go down once. Its not cheap for the 25 Mbit service, but well worth it for me.
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Review by (hidden by request)
(review was emailed from domain gmail.com)
lodged 218 days ago
- Cypress Inn,Wayne,TN
- $40 per month
- "Reliable phone service"
- "Unreliable DSL service tech support is always same ol same ol"
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I have TDS dsl service and when it rains, doesn't have to be lightning
in the area, the modem goes off and most of the time will stay off until the
weather clears. It's always the internet light that goes off, the others
blink. I have been on tech support with them and they always go through the
same old check everything in the house. I have it all memorized. Sometimes I
go all day long without service. They say it has to be out of service for 24
continuous hours before they can deduct it from my bill. DSL is high in my
area, and having to pay for something that is off so much when it rains a
lot is ridiculous. The only number we can find for TDS is tech support or
customer service, which neither one can help. Who do you complain to? The
BBB, FCC, or who? I need some answers. TDS headquarters is in Minnesota, I
live in Tennessee, and I've never been able to contact them.
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Review by stewartgrafx
member for 2.6 years, 77 visits, last login: 7 days ago
lodged 232 days ago
- South Milwaukee,Milwaukee,WI
- $70 per month
- (12 month contract)
- about 15 days
 TDS Metrocom- "Fast, Cheap, Great support."
- "None"
- "Been with TDS for 10 years!"
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$35/ month @ 756kb for years, Got a letter this year saying my modem would be replaced for free.
A couple of months ago I called to get call forwarding turned on and was told I can get a free DSL speed upgrade, Speed jumped to 1800kb for free.
I refuse to deal with Warner Cable(Roadrunner) and went with TDS, Phone always works fine.
Comments:
 | | Number Change Wanted to get our number changed because of a pesty ex its been 30 days 3 calls 3 promises and i still cant get my number changed what a joke.Do not use these people nothing gets done. | |
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Review by McGreggor
member for 8.7 years, 830 visits, last login: a few hours ago
lodged 274 days ago
- Saluda,Polk,NC
- $60 per month
- TDS Metrocom
- "Tech's are nice and friendly"
- "Service is terrible. I pay for 6MB and I hardly pull 1MB"
- "Only good for email and websurfing"
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My family has been a customer of TDS for over 15 years, Always had excellent phone service when it was all they offered. Then we were offered DSL service last year. We never needed it since we had Charter Internet. But when we kept having problems with Charter, we took the DSL offer for a "backup" to Charter.
We get terrible DSL service. We pay for 6MB, and I barley pull 1MB. We've had many techs out here to look at it, but it never gets fixed. One tech blamed it on the neighbors for having an electric fence right beside the underground phone line, but I don't think it's true. Customer service doesn't care, and doesn't show any interest to help us. I'm glad it's a backup, but I hate that we pay this much for a service that hardly works.
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Review by mmmmna
member for 2 years, 9 visits, last login: 319 days ago
updated 299 days ago
- Center Barnstead,Belknap,NH
- Contract price not specified.
- "When it starts sending data, it is fast"
- "Latency, lag, delay, whatever it is called, is measured in decimal minutes."
- "If you have a choice, TDS needs to be low on the list."
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My former telecom (Union Communications) was recently acquired by TDS Telecom. My former DSL was a bundle to Worldpath Internet Services, and was converted to unnamed TDS DSL services.
Interesting is that Worldpath speeds kept slowing over the past few years. Some issues with Worldpath aside from that, so all in all, I figured TDS might be a better situation; in fact, TDS has great moments. Just not very many of them.
1] switchover to TDS included new DSL modem and a new email address. Instructions for setting up the email and TDS account access were missing information (the password) and were difficult to understand (click the administration login. Where is that?), and email setup failed to initialize even with tech support on the phone helping me. I'm not overly stupid, the whole process was just stunningly complex. I also think somebody making the instruction sheet was told to write this up as only 2 steps, when step one was 2 processes of something like 9 steps each, all rolled into step one.
2] I was instructed that after switchover occurred, some adjustments would be made within the first 24-48 hours. Before I had seen 12 hours with my new TDS DSL service, I was retraining every minute or so and could not get speedtest.net to load. For an hour.
3] I called in at 3pm, Friday, but sorry, nobody can go out there until Monday. I see the modem is declaring high amounts of noise on the line, but it is probably the (brand new) modem. Did you install the DSL line filters in the box we sent you? No, the new DSL modem replaces the existing DSL modem that has seen 7.2 Mbps. Well you might need to install the DSL line filters....
4] Monday arrives and 20 minutes before the tech arrives, my speed suddenly jumps from around 2.2 Mbps between retrains, up to 6.2Mbps fairly continuous. Tech arrives, inspects the setup, tells me the cut at the central office was the noise problem, he pulled my wires off the cut switch and hard wired me as I should be in the first place, they have had a lot of problems with cut switches so this is the normal solutions, declares that I'm all set and ultimately he leaves.
5] 24 hours later, I need 10 - 15 seconds after clicking a link until the progress bar STARTS to show loading of data. Data loads fast once the loading starts, but not until after I wait.
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Review by pgwolf
member for 1.7 years, 23 visits, last login: 268 days ago
updated 349 days ago
- Middleton,Dane,WI
- $40 per month
- (24 month contract)
- TDS Metrocom
- "Decent Customer Service"
- "TDS wanted me to go away instead of offering a solution; I had to beg for customer service and a solution"
- "TDS is installing Fiber, which, when it's finally installed it will be the fastest"
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The installation was first class, TDS provided their own branded equipment manufactured by Actiontec. Speed and pricing were considerations, as were the fact that TDS owns the copper in this area and you get better bandwidth with TDS. The speed I ordered was 10mbps for $34.95, I'm barley getting 1mbps, I would love to go to 25mbps but they can't even guarantee 1. If you live in Middleton, check your speed often because chances are you probably aren't getting what you are paying for. The only way to fight back is to hit them where it hurts, the bottom line, that's the only thing big corporations understand anymore. TDS has terrible infrastructure in Middleton, WI and is aware of it (even though they receive government subsidies to keep it up), I have been receiving credits on my service since August 2010 and a solution was supposed to be in place in September 2010. It’s March 2011 and I am still waiting for a solution. TDS Installed Fiber conduit in July 2010, however never followed through installing the actual cable. I would love to have more speed. And even worse, the competition Charter Cable, is giving away free speed upgrades in the same area. They can give me more speed right now, but down the road they have no plan to upgrade their equipment to fiber and will probably use TDS's when they finally get it in They're using cable TV as opposed to phone infrastructure now. Waiting for Fiber is my plan, and since TDS is on the verge of having fiber to my house will have to continue to wait. I for one will also welcome the competition that comes with fiber, such as AT&T Uverse, that keeps the competition in check. So yea I could switch, but I lose my "package" pricing, and will still switch to AT&T anyway when fiber is finally here, so why get into another 2 year contract.
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| | Report them to DATCP I have reported their lies about connection speed to the dept of agriculture grade and consumer protection... Got a refund from them. I encourage others to do the same. Getting 10% of the advertised speed is just absurd and they need to be called on it. You can submit complaints online. | |
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Review by preacher
member for 359 days, 1 visits, last login: 358 days ago
updated 357 days ago
- Waynesboro,Wayne,TN
- $115 per month
- "local techs friendly and helpful"
- "phone \"
- "avoid at all costs"
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*I am a veteran of eleven years of TDS "service"
That includes dial-up internet for 7 or 8 years until they finally
established some sort of ersatz dsl for those of us living in the
boondocks of southwestern Tennessee. This usually is faster than 14.4
dial-up and costs only twice as much ($50./mo) as 10mb dsl or cable
--where it's available. Our only alternative here is satellite.
During the two years I've "enjoyed" this so-called dsl, it has worked as
well as one could expect about half the time. For example, during the
past two weeks (since Feb 1, more or less) it has been dead slow or
totally down about half the time. Service is abysmal ...that is to say,
the call-in "assistance" one can get, the speed of response, and the
effectiveness of response. I do want to say that the local technicians,
repairmen, whatever they are called these days, are pleasant, helpful
(within their limitations), and do their best.
Despite on-going problems of the same basic nature, every time I call, I
have to go through the same old nonsense. First and foremost, it's
always my fault: my computer, my wall jack, my this, that, and the
other. It is NEVER even possible that the equipment is failing. That
mentality is so frustrating, I hate to even call them. It's better for
my health to send them an email....but when the dsl is down, that's tricky.
I saw someone else said: Don't use TDS if there is any alternative.
amen to that......and maybe even if there's no alternative. TDS:
Totally Dismal Service
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mmmmna
join:2010-01-04
Center Barnstead, NH Reviews:
 ·TDS
| Hoping you took the time to ask for help here I have seen routers get so bad that my throughput dropped to 1/6th advertised speed. After a router reset, I'm back at 90% advertised speed, and that has been the answer for most of MY speed issues. Your situation might vary.
PS: I'm new to TDS and in 3 weeks, the tech support people have been decent, but the telephone customer support gets a 1 out of 8 rating from me. My situation is because they just acquired my local telco and the handover has been less than pretty. | |
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Review by VazDrae
member for 1 year, 0 visits, last login: 1 year ago
lodged 1 year ago
- Black Earth,Dane,WI
- $30 per month
- (24 month contract)
- about 5 days
- TDS Metrocom
- "Its not to expensive."
- "Constantly lags, was fast now slow."
- "Its okay, but isnt working properly anymore, very sluggish speeds sometimes."
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When we first signed up for the bottom line DSL it was pretty fast. Now 4 or 5 years later after upgrading to faster speeds, it goes slower. Drops down to 1Mbps all the time. Web pages get stuck "loading" for a long time.. they are just blank, then several minutes later pop in. Tested this on many different computers and devices; from PCs to Macs to Linux machines, and to devices like my Android phone, to my iPod.. same thing. Its really frustrating. I dont want to write this review, i personally like TDS as a a company. I just dont get what is going on.
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Review by d00d92
member for 7.1 years, 33 visits, last login: 1 year ago
updated 1 year ago
- Chili,Clark,WI
- Contract price not specified.
- TDS Metrocom
- "."
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