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Review by SteveSBE 
member for 8.7 years, 107 visits, last login: 14 days ago
updated 66 days ago
 Black Earth,Dane,WI
 Contract price not specified.  TDS Metrocom "Not much except the people on the phone and tried but admitted they couldn't really help" "Terrible DSL speeds...not what is advertised" "Avoid"
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Been with TDS for years. When we first got DSL we got close to the advertised speed. Now we get on average about 40% and often 20% of the speed we are paying for. When I call and they "reset" our connection we might get up to 80% of the advertised speed...for usually less than 4-6 hours. They admitted on the phone that there is a KNOWN CAPACITY PROBLEM but they don't know anything about whether or not it will be fixed. This company has problems I believe because they have such such poor reaction to their customers' plights. If you have an alternative take it.
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Review by HarperJG
member for 11.1 years, 292 visits, last login: 120 days ago
updated 120 days ago
- Mount Juliet,Wilson,TN
- Contract price not specified.
- "Fiber connection"
- "Download speed drops to 2 to 3 Mbps at nights and weekends"
- "Good to have an alternative to Comcast"
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I've had TDSTV service for a little over a year. Service was fine, until the upload speed would just go to practically nothing. I would reset the hub, and the problem would be fixed. This went on for about 3 to 4 month, and changing out the hub would fix it. Recently I had an issue with the download speed dropping to around 2 to 3 Mbps on nights and weekends (service was 25Mbps down/10Mbps). I did bring this to TDS' attention, and they did issue me a credit.
Yesterday I got upgraded to new service (Microsoft Media room with OnDemand). OnDemad offerings are ok, but I guess it because it's new. Hopfully there will be more offerings later on. I also got updated to the 50Mbps down/25 Mbps up service. So far, speeds are pretty much consistent with that. True test will be over the weekend to see if the upgrade resolves that issue.
Overall, I have been happy with TDS. When compaired to Comcast, their customer service is significantly better. I'm not sure if TDS outsources their support (like Comcast does), but so far everyone I have talked to could speak English clearly and be understood. It's just nice having someone other than Comcast to choose from, and after experiencing the service I have received from TDS, I would never go back to Comcast.
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Review by ALovelyGust
member for 3.6 years, 212 visits, last login: 9 days ago
updated 142 days ago
- Fayetteville,Brown,OH
- $140 per month
- "Couldn't ask for much more from DSL, it just works great."
- "None."
- "Bandwidth may be lacking, but you're a person here, not a number."
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My Other Reviews ·TDS
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DSL is basically perfect right now, couldn't ask for much more, aside from maybe one day getting on the 25/5 plan they offer to other communities. Ping is low, line numbers are amazing, as long as the network is maintained, I don't foresee any reason why I would terminate service.
I had a problem develop at the residence with noise and crosstalk that also affected my phone service recently that started in early December, and I couldn't be happier with support or with the local tech that works here. Haven't been this satisfied with service since day 1 with my 10/1 data plan. Awesome work.
06/01/12 Update:
It's gotten better, I've seen evidence of changes on the line, so they're trying. I'm more inclined to believe the now stable ping times are because it's summer though, I'm planning on updating again in early 2013.
My plan is 10/1 with up to 15 mb download available.
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Review by (hidden by request)
(review was emailed from domain tds.net)
lodged 184 days ago
- Tellico Plains,Monroe,TN
- $40 per month
- "very reliable and enough bandwidth to work from home"
- "Price could be better"
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TDS provides me with more than enough DSL bandwidth to Work from Home as
i am a Remote Support Tech. and live on a mountain where DSL or
satellite are the only high speed options.
Hardly ever haver a disruption in service. very reliable.
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Review by neonrider
member for 4 years, 3 visits, last login: 238 days ago
updated 238 days ago
- North,Orangeburg,SC
- Contract price not specified.
- TDS Metrocom
- "You get a land line and a DSL and the cost came down recently! No outsourcing for support!"
- "Line gets cut sometimes and their voice mail system is not the brightest. The DSL speed is ridiculously slow! New site is joke."
- "Needs improvement and more attention to cutomers needs and wants."
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Mostly mixed experiences, but I'd like to note the following issues (mixed, both DSL and the phone service):
1. While talking for a long time (20-30 minutes) the line suddenly gets disconnected. Not a battery issue and not an inside wiring issue.
2. Voicemail is not the brightest, because:
a. After listening to your voice message(s) it says "This was your last message" (funeral music is not playing indeed); I suggested (many times and years ago and now also) to TDS to change the wording to something less "terminal".
b) The user options and voice mail options take something like 5 sec. to be described by recorded voice, but once it starts, the options are shot at you at the speed of a machine gun; Although you can read them in a TDS phonebook.
c) There is no option for the voice mail to pick up after an X number of rings. You have to call the customer service (and sometimes be transferred from a rep to a rep to a rep and to another rep) to achieve that and sometimes it takes a long time for them to understand what you need done to your voice mail setting. All you want to do is for the voice mail to activate itself after 5 or 4 or 3 rings and not immediately. Their default seems (unfortunately) be "immediately". So when someone calls you you hear the voicemail instead of the caller... They have changed voicemail pick up after 5 rings now. Technician tested it yesterday, he said it works now after 5 rings (I hear 4 rings, the caller hears 5 rings). OK! Yet this morning all calls went into voicemail after no ring or just 1 ring. Called support, they told me it needs time to get P-R-O-C-E-S-S-E-D. Okay, let's give it some time. What a backwards system. Why can't I change the number of rings options myself?
d) There is no option to eliminate (delete) message and/or your name from the voicemail. All you can do is to change it. You can ask them to disable your voice mail though and save yourself some money.
I'd say a very user-UNfriendly and even failing voicemail system and can be very annoying and slow and inconvenient to make any change. A very backwards system that I would NOT recommend.
TDS! Consider dumping the current voicemail "machine" and get a better one. No one wants to hear "THIS WAS YOUR LAST MESSAGE" on their voicemail as if one's gonna die soon after that or something...
3. After an "old" modem died, they sent me a new one "Actiontec" which is more round-looking and then they started charging me every month for it without my consent. One month they even double-charged me for the modem. Once I called them and notified also that I saw some lower priced plans now available they signed me up with new plan and that saved me about $12 a month.
4. Sometimes (every few days) the internet connection becomes "stale" (down). I have to powercycle everything to get back online. Not a huge problem though.
5. Faster than 3G speeds are unavailable, not even if you pay more.
6. Don't shut your modem down every night, - that will kill your modem sooner.
7. Is there a firewall in the modem? Seems not.
8. TDS! DUMP YOUR VOICEMAIL SYSTEM PROVIDER N-O-W!!!
9. NEW! July 2009. Just noticed this month that TDS has increased the modem "rental" (never knew I was renting the modem until they started charging me this fee!) charge from $2.95 to $3.95 a month without any prior notification. Soooooo TDS! They never let me know before they raise their charges.
10. NEW! September 2012: I am paying TDS $50 monthly for a 15 Mbps DSL connection and I'm getting measly 0.22 to 1 Mbps and if i'm lucky I get up to 5 Mbps. They told me that is normal as it is "up to". Nice... No kidding! Take a look:
TDS speed test result: »tinypic.com/r/vql2ko/6
and at the same time:
Speakeasy speed test: »tinypic.com/r/rk8x05/6
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Review by ALovelyGust
member for 3.6 years, 212 visits, last login: 9 days ago
updated 296 days ago
- Fayetteville,Brown,OH
- $140 per month
- "Easy to get, performance is okay in off hours, not great."
- "Unacceptable performance in the evening, support claims there's no problem."
- "I'm tired of the run around, they know what's wrong."
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My Other Reviews·TDS
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3 25 ms 28 ms 26 ms chcgildthed12-gi1-2-10.network.tds.net [69.128.252.249]
4 173 ms 203 ms 167 ms chcgildtcor52-tg0-5-4-0.network.tds.net [64.50.224.173]
Nuff said.
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Review by tastydsl
member for 1.6 years, 5 visits, last login: 227 days ago
updated 296 days ago
- Waynesboro,Wayne,TN
- $45 per month
- (12 month contract)
 about 10 days- "Solid connection, uptime is good. Tech support is very helpful"
- "I live in the middle of nowhere, but I wish I could get faster that 15Mb"
- "My only choice where I live, but very satisfied."
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I purchased the 15MBps package, the fastest available where I live. I was having lots of trouble maintaining good SNR, dropping around 6/9, until I figured out I had ran the CAT5E cable to far. Once I solved the inside wiring issue, and a call to tech support to increase my speed back to normal, i'm getting 15.64Mb down / .78Mb up. SNR at 11/10. GT701D Actiontec modem. Speed is pretty solid, and ping is always around 45ms. Most of the complaints I have, are not TDS's fault. I live in the middle of no where, so 15Mb is good. I was on dialup for 10+ years. Then around 2003, TDS set us up with ISDN. That was a nice improvement over Dialup. I can remember the techs worked for a couple days trying to solve connection issues - and they did. I have nothing but good things to say about the employees. I hope faster speeds become available soon.
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Review by omalmals
member for 1 year, 1 visits, last login: 345 days ago
lodged 1 year ago
- Trenary,Alger,MI
- Contract price not specified.
- "Supposedly has high speed internet in the UP (Michigan)"
- "Even though advertised, doesn't exist"
- "They oversold and now new customers are left hanging with no service whatsoever"
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Last year I researched areas in the UP that had access to high speed internet and we limited our home search to those areas. Upon finding a home, I contacted TDS (the provider) to make sure high speed internet was available at that address. FOUR TIMES I was assured it was - we put an offer on the house and bought it. Now, suddenly I discover there is NO high speed internet after all. I was told that TDS took a gov't grant to upgrade their system, installed the fiber optic cables in front of our house - then oversold their existing DSL to the point no new customers can come on line. Because of some gov't glitch, the fiber optic cable can't come on line either. Leaving us high and dry without any internet at all (unless you can call satellite which is SLOW and 1/50th of the bandwidth I require for my home business - a joke). I have spent weeks trying to find someone that can do something but keep getting the same run around. I'm told they must do EPA studies, they oversold, all manner of excuses and that there is a "hold" on our area. Here they have a new customer - willing to pay through the nose for good service - and they won't provide it. Then, to add insult to injury in my mailbox today is a flyer advertising "only days left to claim your laptop" and order a TDS bundle with high speed Internet and phone service for $54.94/mo for a year "in your area" - call right away...I did..and yep, it's still not available - they are advertising for something they won't/can't sell. How stupid is that?
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Review by jnbaker
(review was emailed from domain tds.net)
lodged 1.3 years ago
- Parsons,Decatur,TN
- $50 per month
- "responsiveness with technical issues"
- "I'm sure there's better values out there."
- "Overall, I'm pleased"
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I stumbled upon this site and read the very negative TDS reviews.
I've had TDS for my DSL for about 6 years. I've upgraded a couple of times,
and I think I'm now at 5 MPS. I've done speed tests and do get about that
speed for download. Around 1 MPS for upload. I've found the company to be
responsive when I've had technical issues, and occasionally they have had to replace the modem, but overall, I've been very pleased with the company. I'm
currently paying $50/mo. For DSL.
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Review by LSLBlues
member for 2 years, 6 visits, last login: 1 year ago
lodged 1.5 years ago
- Knoxville,Knox,TN
- $79 per month
- about 5 days
- "Fantastic speed, rock solid connection, bester internet service I've had"
- "None"
- "If you can get their fiber service get it!"
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Absolutely best internet I've had. Very consistenly fast.. No slow times. In the 5 months we've had it I haven't had service go down once. Its not cheap for the 25 Mbit service, but well worth it for me.
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