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Review by mediarecall 
UPDATED: 1.8 years ago
member for 2 years, 18 visits, last login: 337 days ago
 Northbrook,Cook,IL
 $329 per month (60 month contract)
 about 30 days
 TDS Metrocom
 "Fairly reliable service for the price"
 "Misleading information an poor customer followup on sales & billing"
 "good service if you can put up with install issues. Read review carefully!"
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When we moved our business operations in November to Northbrook, IL, we went in search of a new ISP. The building we decided on was only served by copper service, limiting our options somewhat. TDS/Metrocom was aggressively marketing their XDATA plus package, which offers 3 mb/s up/down service, along with 3 phone lines, at under $300.00/month.
We opted for two XDATA Plus packages, giving us a total of 6 mb/s service via two set of bonded T-1 lines, and 6 phone lines. Install time was quoted at 4 weeks from signing. During the process of negotiating the service, we specifically stated that we did NOT want the phone lines to be provisioned via VOIP or IP service, as we have had issues with both in the past. The sales rep promised that phone service would be via traditional copper circuits, until such time as they could offer reliable VOIP or IP based phone service. However, when the tech arrived to do the actual install, we found that the all the phone service would be provisioned via IP. A series of back-and-forth phone calls with the installation department ensued. As the sales rep was on vacation during the period of the installation and unavailable by phone, there was much confusion about what we were promised vs. what we received.
After an ongoing series of phone calls back and forth, we eventually agreed to accept having the phone service delivered via IP, but were forced to order one additional copper circuit (which we pay for) the handle the alarm and notification systems.
Needless to say, we weren't happy about having to pay for additional lines, or have to settle for the IP based phone system, but at that point we had no choice but to move forward.
The service we have received has been fairly reliable, with only one outage in the past 60 days (due to AT&T, which TDS uses to deliver premise services).
We have also had some issues with the billing we have received from TDS, which they have promised to correct, but it takes a long time to get a response.
Bottom line: We have so far been happy with the general service reliability and speeds, but very unhappy with the whole install and provisioning process.
Install Time: 4 weeks
Equipment: Carrier Access Adit 600 multi-platform data/voice terminal
Speed: 3 mp/s up/down (two bonded T-1 circuits)
Last Mile Provider: AT&T (Copper)
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Review by mwleclear
UPDATED: 1.8 years ago
member for 3.8 years, 37 visits, last login: 71 days ago
Battle Creek,Calhoun,MI
$94 per month (12 month contract)
about 3 days
TDS Metrocom
"stable up/down"
"none so far"
"only problem i have had in 3 years was my fault"
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from the very begining tds was right there. I have a commercial account (computer shop) my biggest concern was stability and bandwidth I sometimes have 10 plus machines on line and didnt want any "bog" the salesman seemed to understand what i needed AND what i didnt i have a open connection, no software to install, plug a machine in and go. no minimum sys requirements like the "other" companies so i can plug in a win 95 machine with 16 meg ram if i have to!
about a year ago i tried to set up vpn so the accountant could access shop machine from home trying to get through the diff isp's gateways firewalls etc. i "confused" the modem/router i called tds the tech accessed it remotely and bingo i was back and um gave up on vpn
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 Review by ViroGen
Posted: 1.9 years ago
member for 9.4 years, 202 visits, last login: 64 days ago
Paonia,Delta,CO
$80 per month
TDS Metrocom
"I live in the middle of nowhere in CO and still get some kind of service."
"I can only get 3mb speeds"
"I wish I could get higher. Lots of issues. Can't get resolve."
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I have had nothing but issues with these guys. My speeds are not anywhere what I should get. Had a tech come out and tell me since TDS is the only service I can get out here, they don't put a lot of importance on those with problems out here. There are too many users, too little T1 lines coming into our area. They say someone will call to help, nobody does. I am used to being in Seattle where I had Comcast 8mb service.. so something is better than nothing I guess. I live in Paonia, CO.. not many people here...
Followup comments:  
bath0lith
@fed.us | just curious I ran across your post...I live outside of Hotchkiss, I have the TDS 768k service and get about a maximum of 90k download. I have a call into their service dept pending as well. What is your average and max running the 3mb service? | |
| | Derge
join:2003-10-12
Mount Horeb, WI | Re: just curious said by bath0lith :
I have the TDS 768k service and get about a maximum of 90k download. 768kb/s = 96KB/s
Sounds fine.  | |
| bigberetta
join:2008-01-20
Hotchkiss, CO | Inside Hotchkiss, okay service. I live in Hotchkiss and the service has been good with little downtime. When I had 1.5 Mb the lowest I got was about 800 Kb. Now with 3 Mb, the lowest has been 1.5 Mb.
Also install and set up was great, no problems. | |
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Review by blacklung
UPDATED: 2 years ago
member for 2 years, 0 visits, last login: 2 years ago
Grand Rapids,Kent,MI
$35 per month (24 month contract)
about 12 days
TDS Metrocom
"Very good reliable service...I think I have only had about 6 hours of downtime in over 2 years"
"It usually takes them 2 weeks or more to get a new phone line or dsl up and running for some reason..."
"Best service if you can handle the frustrations of the install =P"
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TDS is an overall good company but their installs SUCK it took them 2 weeks to get me service... my buddy just got TDS right below me and it took those dumba$$es 3 weeks to just get him phone service...
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Review by bigredhogs
UPDATED: 2 years ago
member for 2 years, 0 visits, last login: 2 years ago
Rison,Cleveland,AR
$35 per month (month by month)
about 30 days
"This is a good DSL provider. I get 1.5 mbs and I live three miles from there substation."
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I have the 1.5 mb and I get close to that living three miles from the substation. I was provided with a Actiontec DSL Gateway modem. The order and the install process was easy. They gave instructions to get your DSL going. I dont really have any bad experiences. There was one time that we were out like 3 hours but that was due to someone cutting a fiber optic line. TDS is fine with me.
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Review by utvols
UPDATED: 2.1 years ago
member for 8 years, 302 visits, last login: 326 days ago
Knoxville,Knox,TN
$56 per month (12 month contract)
about 5 days
TDS Metrocom
"Excellent speed, consistent speeds,never lose connection"
"None so far."
"TDS adsl is a great broadband service. Highly recommend!!"
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I have had TDS telecom's ADSL service for about 3 years now. I started with the 768k/384k DSL, which was the fastest service offered in the beginning. Then last year I upgraded to 1.5M DSL. And finally, a few months ago I upgraded to 3.0M DSL when it was first offered in Farragut, Tennessee. My service has been outstanding. My DSL has not been down any since I first ordered it. The speeds are consistent every day. My downloads now average around 2.6M on the dslreports broadband test and about 477k upload! I would highly recommend TDS telecom DSL to anyone in Farragut, TN. Update--I now have 4.0M DSL and my average download speed is 3.9M and my upload is 488k. Awesome. Very reliable!
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Review by Hanyou0
Posted: 2.2 years ago
member for 3.2 years, 1 visits, last login: 2.2 years ago
Saint Marys,Camden,GA
$49 per month
about 3 days
TDS Metrocom
"Only DSL ISP in town"
"Does not offer anything above 3mbps"
"Poor speeds and realibility cause me to suffer on my home network"
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I have had TDS DSL for going on four years now and while their service has improved the local fiber network that we receive our DSL from is suffering. It is impossible for most areas in our county to ever receive greater than 3mbps. The install process, presales info, etc. was all very documented and executed in a professional manner. However with Comcast coming to town with 8mbps and 12mbps burstable I think a switch is in order for most of the county.
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Review by psolomon
UPDATED: 2.2 years ago
member for 6 years, 5 visits, last login: 1.9 years ago
New London,Merrimack,NH
$58 per month (12 month contract)
about 3 days
TDS Metrocom
"Quick Painless install"
"Service is not as fast as competing Comcast Cable services"
"TDS has done an excellent job!!"
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Now that I've decided to upgrade my service to a faster download speed. They worked with me to put a package together. In the end I am paying less for my phone service and twice the speed. It was one of the best customer service experiences I've had in a long time.
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Review by kenkanif
UPDATED: 2.2 years ago
member for 2.6 years, 2 visits, last login: 2.2 years ago
Green Bay,Brown,WI
$45 per month
about 14 days
TDS Metrocom
"None"
"A ton"
"Don't Get DSL."
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I had a previous review, praising this company.
FORGET IT.
Do NOT go with any DSL service of any kind. My uncle told me this (he teaches computer classes at FVTC (tech college) and is the web administrator there, among a few other things. He said, "stay away from DSL." Did I listen? No, the people on the phone were convincing enough, and I even asked them about the specific problem he warned me about, assured me it wouldn't happen.
The problem I have is that the internet will go out, all the time. It doesn't last long enough for it to continue through the waiting period for customer service, so of course whenever I talk to a rep they say they can't help. HOW CONVENIENT. I asked what some common problems are, I know my computers enough to possibly figure it out on my own if I have some pointers. Everything they listed was not an issue any time the problems occurred.
When I initially ordered the DSL, my speeds weren't up to par, so I called them a few times, they told me the problem was on my end. I believed them, rewired some things, nothing changed. Ended up they had "accidentally" capped my speeds, when they weren't even supposed to be capped at all! OOPSIES.
All in all, looking back on the problems and customer support, there really was nothing good about them, I thought there was, but no more.
They can't solve the problem at all, I'm stuck with them. Don't make the same mistake I did, please, listen to us, you will regret it if you go with TDS, or any DSL for that matter.
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Review by hhuck
Posted: 2.3 years ago
member for 8.7 years, 3440 visits, last login: 150 days ago
Windsor,Broome,NY
$59 per month (12 month contract)
about 3 days
TDS Metrocom
"Fast and Reliable"
"None"
"Good value for 3Mb down."
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I was happy from day 1. I came from Frontier DSL and all i could get was less than 1Mb down, but I was 10 miles from the telco. When I moved to this area in Broome County NY had a choice of cable or DSL and i decided on DSL. If I ever have any problems I may switch, but none yet and it's been over a year. Howie
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TDS
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Very poor performance