how-to block ads
|
»next review in page
Review by rhoniss3 
UPDATED: 8.1 years ago
member for 9 years, 362 visits, last login: 3.9 years ago
 Canton,Wayne,MI
 $25 per month (12 month contract)
 about 26 days
 Ameritech
CLEC party: Covad
 "zoom, zoom, zoom! when it run running"
 "Ameritech dropped the ball and big net lost it"
 "Outstanding value, not!"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
Ford Motor Company struck a deal with BigNet for DSL service at $25/mo (604/128 ADSL). I love the service. Since I subscribed to DirecTV, I couldn't get cable internet. The DirecPC system is only one-way (upload via modem) so DSL was the way to go. The first application to Ameritech got returned due to an address snafu. Once that was fixed, we were up and running pretty quickly. Although Ameritech failed to finish their part of the installation on time. The Ethernet modem (SpeedStream 5260) connected to my home network and I got both machines on-line pretty quickly. The folks at BigNet seem pretty knowledgeable. The installer from Covad was on-time and was done in 30 minutes. We are currently using a dynamic IP setup (PPPoE is supposed to be rolled out in the near future).
UPDATED
Well, my contract with Big Net is over and I've switched to Comcast @ Home. Speeds are twice as fast. Installation took 20 minutes within 2 days of ordering. Now if someone would buy my old DSL modem on Ebay . . . .
Followup comments: | Forums » comments on review of Big Net, Inc. |
 | »next review in page (previous review)
Review by brewsom4me
UPDATED: 8.2 years ago
member for 8.4 years, 2 visits, last login: 8.2 years ago
Germantown,Washington,WI
$49 per month
about 21 days
CLEC party: Covad
"I have found absolutely NO good points"
"Seriously....everything"
"Don't even think of wasting your time or money on these guys."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
I initially ordered the ADSL package...I only received the IDSL(little goof on Bignets part). Bignet has been useless from day one. I had horrendeous connection initially(downtime at 25%). NO response from support. I e-mailed every honcho up to and including the CEO. It still took a week to get any response. After I finally get an e-mail back from them and got the situation more or less corrected, things were OK for a while. We bought a house and I wanted to see about moving my service to the new house. I started SIX WEEKS prior to my move date trying to call them and leaving voice mail(I NEVER got a human voice), sent NUMEROUS e-mails....got no response. Left voicemail and e-mail with the billing dept to cancel my account because I could get no help to move my service......NO response. I finally again e-mailed evryone in upper management including again, the CEO( I still have a stack of saved e-mails as proof). After a WEEK, I get an e-mail from some tech dude. I explained what I wanted to do. A week later he comes back and says DSL is not available. I said ok and to have them cancel me as of 5/25/01. I NEVER started a contract with Bignet, but these yahoos still are trying to bill me through July. The whole company I found to be a joke from day one! FYI....I also e-mailed Covad for help and never heard from them either.
****************************UPDATE********************************************************
Since I finally got rid of BugNut, I have gotten cable. It's like finally getting rid of a bad appendage. What a relief!!!! I now get over 2mbps down.....I'm happy! I see so many folks (a lot of us from the Milwaukee area...hhmmmm) that have had such horrible experiences. What I don't get is why a government agency doesn't step in and mandate these yahoos either offer reliable service and support or get off the pot. I see the PSC here constantly bi**h slapping Ameritech in Wisconsin because of poor performance and Customer Service. Why can they (Public Service Comm. or the FCC or someone) step in and start putting the screws to this ludicrous service from BugNuts? OK....maybe the 3 satisfied customers they have might disagree(who are probably the upper management of bignet too), but from what I see here, these guys are taking money for a service that is never provided.
Followup comments: | Forums » comments on review of Big Net, Inc. |
| »next review in page (previous review)
Review by bschroed
UPDATED: 8.5 years ago
member for 9.4 years, 803 visits, last login: 61 days ago
Miamisburg,Montgomery,OH
$49 per month (12 month contract)
Ameritech
CLEC party: Covad
"It has actually worked most of the time"
"Tech Support, Finding anyone who knows anything"
"Stay Away!"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
I have now almost honored my 12 month contract with BigNet. On the positive side, the installation a year ago went smoothly and as scheduled. For the most part, the service has worked.
However....
As has been noted before, calling tech support is a nightmare. If you can get through to anyone, they can't help you, and no one (support, billing, etc) responds to email. Now that my contract is over, I have been trying for a month to get my line released so that I can change ISPs. I finally found someone who seemed to know what he was talking about. He told me to send him an email, and he would fax the release form to me. Still waiting....
On top of all of that, I told billing that I would not be renewing my contract, and that they should cancel my account once the contract expired. I have now been billed for the next month of service. I called to ask them about it, and all they could tell me was "It is noted on your record".
Has anyone successfully gotten a line release from this company? How did you do it?
(Update 5/21/01) A week after being promised the release, I called their billing department. The person I talked to there also told me they would fax a release. Waited a week...nothing. Called again, and was promised that I would be looking at the fax in less than an hour. Four hours later...nothing.
(Update 5/22/01) Well, it seems the only thing that this company can do on time is shut down my service at the end of the contract. Still no release form, and I talked to a fourth person yesterday afternoon, who also promised to fax it to me. I found that SpeakEasy had a self-release form, so I'm going to try that route. Here's hoping...
(Final Update 5/23/01) Still needed to have a release form. Called BigNet and today was told that I didn't need it because the line had been disconnected and that all I needed to do was call Covad and get a closure ticket. I called the number he gave me, and at 10am Eastern Time, got a recording that they didn't open until 7am Mountain Time. I'm giving up. I have ordered service with Ameritech, who does not use the same line as Covad. No wonder Covad appears to be in financial trouble...
Followup comments: | Forums » comments on review of Big Net, Inc. |
| »next review in page (previous review)
 Review by mrclark
Posted: 8.5 years ago
member for 9.3 years, 1614 visits, last login: 50 days ago
Palos Park,Cook,IL
 Business customer
$69 per month (12 month contract)
about 30 days
Ameritech
CLEC party: Covad
"Good installation-relatively fast--cheap--$69.99 mo. for 1.5 down-(in the 400's up)"
"Tech sup. sucks-website always shows good net work stats-Bill. dept-*@!^!"
"After reading DSL reports vs. cable-I gonna switch to cable."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
Wow...I never knew there could be so many problems. I cancelled my contract with this provider about a month ago. Or actually, I notified them that I would not be renewing my account and receieved a verification email from their billing dept. I have had numerous problems with this company. And although, I have no other DSL providers that I have used previously to compare them to, I have no choice but to give them a bad review based on their performance. Several things that I didn't like have to do with their contract. I know, I know-shame on me. Yes, I read the fine print but was so excited to get DSL that I overlooked it.
1. Contract automatically renews unless you let them know not to renew 30 days in advance.
2. Billing dept retroactively billed me for the new govt. taxes--they back billed me 6 months!!!! I was penalized for them not doing their job properly in the first place.
3. the status page on their website always shows all systems "up" when I went to check status. I know darned well that many times their system (DNS or mail) was down from time to time---because I couldn't get my mail or even browse the web. It has not been updated since 12/14/99. Check it out for your self----»www2.bignet.net/ then click on the "Support" gif on the right, then click on "Network Status" You will see what I mean
4. When my service was "down" many days, I thought I could get reembursed for not having service when I was contracted to have it---wrongo!!! the contract says that they will not credit users for "service outages"
Some advice for those looking for DSL providers....check them out thoughougly!!
Once you sign a contract...your stuck.
Followup comments: | Forums » comments on review of Big Net, Inc. |
| »next review in page (previous review)
Review by kpaschal0921
Posted: 8.7 years ago
member for 8.7 years, 2 visits, last login: 8.6 years ago
Acworth,Cobb,GA
$52 per month
about 75 days
BellSouth
CLEC party: Covad
"It was better than dialup..."
"Tech support and billing was horrid... went days without connectivity"
"Had to drop it.. needed a reliable connection."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
I was a Bignet customer. During the 5 months I had them, I got mis-billed 3 times. I also had 5 periods of > 1 day when DNS was fried (i.e. couldn't do an ping of www.yahoo.com, but could of 204.71.200.75). When I called up tech support (after waiting for 1:30 ... that's an hour and a half, not a minute and a half) they tech asked me what DNS was!!!! I couldn't believe this. When I sent an e-mail to them, I never got a response back. Also, for 5 days I have to give myself an IP Address because their DHCP server was down... I waited on the phone for another 1:30 (hour-and-a-half) only to be told they would ship it off to level 2 tech support. I never got a call back. I called the level 2 tech support guys (amazing who you can get phone numbers for these days!) and they had never gotten the ticket. Uhhg! Now I'm with Telocity and it's a billion times faster and more reliable!
Followup comments: | Forums » comments on review of Big Net, Inc. |
| »next review in page (previous review)
Review by dnosotti8
Posted: 8.7 years ago
member for 9.1 years, 50 visits, last login: 5.6 years ago
Saint Clair Shores,Macomb,MI
$28 per month (12 month contract)
about 12 days
CLEC party: Covad
"Installation quick and troublefree"
"unreliable connection, terrible tech support"
"I going back to cable"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
DSL service purchased at $24.95 /mo from Covad/Bignet through a special employer negotiated group rate. Response was quick and installation flawless. Two months ago, my service has degraded to abysmal. I typically am unable to connect for days, and when I do it is erratic and slow. Downloads often stall the browser.
I have repeatedly called tech support over the past several months, often waiting hours on hold. None of the tech advise worked and nobody has an answer to the problem.
A bargain is not a bargain if it does work. I'm back to cable.
Followup comments: | Forums » comments on review of Big Net, Inc. |
| »next review in page (previous review)
Review by pooch1
Posted: 8.7 years ago
member for 8.7 years, 1 visits, last login: 8.7 years ago
Westlake,Cuyahoga,OH
$52 per month
about 130 days
"Good when it actually works"
"Hardly works - and their billing dept. is a mess"
"Avoid this one like the plague"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
Bignet is an unbelievably bad company to do business with. The folks from Covad that came out for the install were great. After having a taste of roadband for just a few days (and at least 5 visits from Covad), I ended up going six weeks without it while they had to make some changes to the line.
Now, they have a 'Hold' on my account for billing reasons - mind you I have a clean credit history and the service is auto charged to my platinum card. I verified through my credit card company was I debted the $52.01 a week ago. The worst part is they kicked out my service on Friday night and no one will be in billing until Monday.
Followup comments: | Forums » comments on review of Big Net, Inc. |
| »next review in page (previous review)
 Review by johnruder1
Posted: 8.7 years ago
member for 9.4 years, 538 visits, last login: 4.3 years ago
Chicago,Cook,IL
$49 per month (12 month contract)
about 35 days
Ameritech
CLEC party: Covad
"Hmm"
"Tech Support, lack Thereof"
"I Terminated 5 Months Early"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
Ordered BIGNET DSL in August of 2000, was about 35 days from Order, Ameritech Install of NIC, Dedicated line and COVAD install. After TWEAKING, (Thanks to DSL REPORTS), speed ranged from 400 to 460 down, to 80-109 up. Did regular speed tests, line monitoring, security scans, etc. from Sept, 2000 to recently.
Service was OK when UP, however, when down, fairly regularly, their tech Support was HORRIBLE. Terrible wait times, sometimes INEPT support folks, (Once heard dog barking and child crying in background. Usually told problem with Computer, (HP 866 P-III). Told that ethernet card failed on three occasions, not true. Service ticket NEVER opened an ANY call. Billing department HORRIBLE. Tried to bill me 99.00 for inside wiring NEVER done, billing for Universal Fee, Billed Credit card WITHOUT AUTHORIZATION for the 99.00, (Which EVENTUALLY got back). Was told that I would have better luck with hold times for tech support if I dialed direct, (NON 888 number), paying for call myself. Caused me to call HP tech support on numerous occasions when Service was down and NOHING wrong with computer.
Finally so discontented with service I cancelled early, did not care if I took a 5 month bath, and took 10 days to get service cancelled.
Am now awaiting line provisioning from AMERITECH to have Earthlink DSL.
Ordered EARTHLINK 13.Feb, and have my fingers crossed for a better relationship with EARTHLINK/MINDSPRING DSL
Followup comments: | Forums » comments on review of Big Net, Inc. |
| »next review in page (previous review)
Review by polick
Posted: 8.8 years ago
(review was emailed from domain bignet.net)
Ada,Kent,MI
$50 per month (12 month contract)
Ameritech
CLEC party: Covad
"Covad Tech was helpful and informative"
"Speed is horrible, customer support is nonexistant"
"Don't go with BigNet"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
A sales person called me after I put it a request in for DSL, he seemed very
nice and responded to everyone of my questions. I was ready for DSL and put
an order in. I signed the one year contract for IDSL which stinks, but was
assured that I would be upgrade as soon as ADSL arrived. The install was
fast and Ameritech was actually good. The DSL worked and I was happy but
the speeds were slow, I email BigNet and told them that I was unhappy with
the speed, yet they responded by saying I should contact them. I called
many time with no response, I must have left 15 messages and 10 or so emails
with no response. I am glad I have DSL but where is the speed for $50.00 a
month. I have still not been contact and have now sent BigNet a letter of
complaint. I question how much longer BigNet will actually be around.
Matt
Followup comments: | Forums » comments on review of Big Net, Inc. |
| »next page (previous review)
Review by vbowers
Posted: 8.9 years ago
member for 8.9 years, 20 visits, last login: 4.7 years ago
Greenville,Montcalm,MI
$63 per month (12 month contract)
Ameritech
CLEC party: Covad
"Reasonably quick install, decent speed"
"non-support (tech or otherwise), slow news server"
"Pray for an alternative!"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
I've dealt with these folks since May 28, 2000. Tech support (for business IDSL) has rarely been available after 5PM Eastern for months! Most tech's don't know squat about IP or hardware.
Also, I've been trying to get an extra static IP address for 2 1/2 months for a
firewall. Even though they have billed me for it, I have yet to receive the address. When I call about it, I regularly get put on hold until I get "disconnected". As a residential user I *might* be able to put up with this, but not as a business user.
Followup comments: | Forums » comments on review of Big Net, Inc. |
|
|
Big Net, Inc.
