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Review by verbtrans 
member for 1.4 years, 5 visits, last login: 131 days ago
updated 1.4 years ago
 Milwaukee,Milwaukee,WI
 Business customer $128 per month- (60 month contract)
 about 10 days "I can think of none. It's been a long ugly ride with One Communications." "Support is horrific. Billing is pathetic (overcharged me 5 times in one month). Contract is deceiving." "The sales rep. promised me verbally that I could drop them any time.... nope. And they're are so many reasons to go!"
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I was conned into this contract by the sales rep at Choice one, then given lousy service at every turn. Yesterday they called to tell me my credit card for the auto-pay system had expired, and that I owed for one past due month and the current month. I gave the person the card number and pin. He then told me I had to call someone else to set up the new card for auto-pay. When I asked him to transfer he said he couldn't, because I had to call directly for security reasons. When I pointed out that, by that logic, I shouldn't have given him the cc info (he called me, remember), he was dumbfounded. This is just one of many reasons I can't wait for the contract period to end.
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 Review by ptrowski
member for 6.9 years, 3563 visits, last login: a few hours ago
updated 1.8 years ago
- Putnam,Windham,CT
- Contract price not specified.
- "Provides a connection to the internet..."
- "Constant service issues bringing our company's communications to a halt..."
- "Can't wait for the contract to be done to get a FIOS business account..."
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Choice One had yet another issue today that caused our internet access to go down which of course didn't allow emails to go in our out and terminated the VPN connection for our remote users. As soon as we can get out of this contract we will be looking at FIOS which is installed in the building.
Bye bye Choice One.
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 Review by JRBlood
member for 12.1 years, 1554 visits, last login: 8 days ago
updated 1.9 years ago
- Syracuse,Onondaga,NY
- Contract price not specified.
- (12 month contract)
- about 90 days
 Verizon- "sDSL kept us ahead of our customers and got us working more efficiently"
- "Problems with their network, DSLAM, and unknowledgeable techs cost them a customer."
- "Be SURE to have some kind of Quality of Service (QoS) contract, so you have a reliable connection. If not, go elseware."
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Service: sDSL 128k Download/128k Upload on dedicated copper pair
DSL Equipment: Paradyne MVL Modem
Network Connection: Dedicated NT server (166MHz Pentium w/ 64Meg RAM)
NICs used: 3Com 3c509TPO for DSL connection. SMC 10/100 for LAN.
Gateway software: SyGate v3.x 6-User License
Security: Built-in firewall in SyGate, NAT, Private LAN IP addresses (Class C)
Public IP Address: Static
Performance: So-So
When xDSL was first introduced in Syracuse, NY, ChoiceOne was one of the first companies to offer it. We jumped on the chance, since we were using a 56k dial-up connection for Internet sharing. Since xDSL was new in this area when we got it, the only painful part was waiting for the connection to the CO. This took two or three months! NYNEX (Now Verizon) got our extra line in for the sDSL line in within the first month. However, ChoiceOne ran into the typical problem (at the time) with getting access to the CO. This delayed the up-and-running day much longer than we wanted. Once they got it installed, things really started to fly. We started with 128k/128k speed, then later we got upgraded to 256k/256k when I started to notice some problems.
It's ran great since the beginning of Sept. 1999, until April or May 2000. I started to notice that files we're not completely downloading. This included FTP, Web pages (graphics mostly), and Java apps (like the Speed Test here on DSLReports). Since I'm the network guru here, I started to investigate the issue. For some reason, we were getting a lot of lost packets and high latency. To this day, they still haven't found the problem. What ever happened to QoS?
The problem is completely random. For instance: Until tonight, we haven't had this issue for almost two weeks. But it's back... We have other clients that have the same service through ChoiceOne, and they haven't complained to us about their sDSL line, but they may not be calling us to let us know they have the same problem. The best we, ChoiceOne and I, can figure, it's related to the CO on Genesee Street that we're connected to. ChoiceOne has told me that they now have at least 5 other customers that are connected to the same CO, that are experiencing the same problem. If your connecting/connected to the Genesee Street CO, you may have a lot of problems.
In conclusion, be cautious of ChoiceOne. Their own people need to get better training, better equipment, and better monitoring systems to keep problems like this from happening. And if they do happen, they should have a solution within a week, at most (Thank god our web and e-mail servers are hosted elsewhere  .
Since then our sDSL is no longer hooked up. We've switched to a new system called Point-to-Point wireless through a different ISP.
UPDATE: 2010-02-26 Switched from now-defunct Syracuse Wireless to Verizon FiOS a few years ago and have never looked back. We still have a few clients left on ChoiceONE (now One Communications), and their service hasn't improved after all these years. High latency, slow speeds, but still better that Verizon DSL.
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Review by nthdegree
member for 6.4 years, 15 visits, last login: 4.3 years ago
lodged 4.4 years ago
- Grand Rapids,Kent,MI
- Business customer
- $240 per month
- (36 month contract)
- about 45 days
- "Reliable connection, down time less than a day over two year period."
- "Technical support has been an issue, Good response time, lousy on resolution."
- "If you don't mind calling 4 or 5 times on the same problem, good service."
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We have the medium-speed option which is sufficient. Although at times, it can lag pretty badly for no apparent reason. Install went fairly smooth with only a couple of glitches which took a couple of days to iron out but service was up and running only a day later than promised.
Primary issue is and continues to be technical support. Choice One is not only our ISP but provides our phone service as well. For example: it took me 3 months making two phone calls a week to finally get them to properly transmit our company name for caller id. Service for the data portion of the service is better than it was when we first got it so a definite improvement there.
I wouldn't give you a plug nickel for the marketing staff. Turnover seems to be a big problem. We haven't had a courtesy call or visit in the two years we've had the service.
If you don't mind being ignored and just need a fairly reliable service, Choice One is not a bad option.
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Review by Kord
member for 5.2 years, 1133 visits, last login: 1 days ago
lodged 4.5 years ago
- London,Madison,OH
- Contract price not specified.
- Choice One Communications
- "Works as advertised"
- "not many"
- "Can't find comparible service for price"
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Bottom line says it all.
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Review by scooper
(review was emailed from domain gms-inc.biz)
lodged 5.3 years ago
- Saratoga Springs,Saratoga,NY
- $159 per month
- (36 month contract)
- "it works"
- "pricing policies"
- "I am stuck with it but I'll change suppliers as soon as I can"
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I bought ChoiceOne (now One Comm) back when business DSL was still
fairly new and expensive in our area. Overall their service has been
good. Their pricing has NOT been good. As DSL prices lowered I was stuck
with relatively slow service at a high price.
Even today, because of Verizon line problems, I get only 1/4 the service
from One Comm that I can get from their competitors at the same price. I
am stuck here for 32 months then I hope some lines have been replaced
and I can switch companies.
Susan
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 Review by elless
member for 8.4 years, 683 visits, last login: 112 days ago
lodged 7.9 years ago
- Poughkeepsie,Dutchess,NY
- Business customer
- $39 per month
- (60 month contract)
- about 30 days
- Verizon
- CLEC party: Choice One Communications
- "Delivered what they promised, on time"
- "none"
- "Good experience"
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Choice One delivered a 384/384 DSL service to our company. The installation was professional, the service provided was exactly as described in the contract. The service is upgradable up to T1 speeds for additional monthly cost.
Choice One handled all the installation work directly with the Telco - coordinated the line installation with their bits of the data service. Installation was actually ahead of the scheduled contract start date.
The DSL service worked immediately and we have had no problems or disconnects so far (about 3 weeks). The service includes several mailboxes (we have not tried this part of the service yet), but does not include free access to newsgroups.
We recieved 3 static IPs and currently use one of them.
The price of $39/month is part of a data/voice package deal for DSL and phone services.
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Review by waspencer
member for 8.2 years, 4 visits, last login: 7.9 years ago
lodged 7.9 years ago
- Tallmadge,Summit,OH
- Business customer
- $290 per month
- (12 month contract)
- about 30 days
- Choice One Communications
- CLEC party: Choice One Communications
- "I tried to be optomistic throughout the ordeal but have nothing good to say at this point"
- "Everything from top to bottom."
- "Gave them a month to remedy our problems before switching ... 3 months later ... still not totally switched back."
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If it sounds too good to be true ... it probably is. When we originally met with Choice One representatives in November of 2003, we were offered what seemed to be an excellent package which encompassed everything from DSL to phone/fax and web hosting. I really have nothing negative to say about the phone/fax service but cannot find a single positive related to their DSL service.
We decided to switch from our previous provider, which offered a 768k adsl service. We had never experienced problems with this provider but were offered a wonderful package deal at a great price. Our only concern at the time was that the speed that we were used to was maintained when we switched to Choice One. We were told that it would not be a problem and that we could expect even faster transfer rates once all was said and done. Sounded good to me and our office signed a one year contract.
It was just over a month before a technician arrived to install our new service. It was then that we were told about the need for a router. We were currently using a different router for the adsl service which was provided to us by our previous provider. We pointed out the fact that we were told by our sales consultant that no hardware of any type would be required of us and that everything would be provided for us. Anyway, we did not let this get in the way and made the purchase ourselves. It seems that our sales person was new to the company and was not aware of this.
We quickly acquired the recommended router and the technician returned a couple of days later to complete the install. We immediately noticed an incredible decrease in speed and quality of connectivity. We were constantly losing our connection which caused major problems with sending and receiving email. At this point in time, our file transfer rate was approximately 20 kb/sec. which is slower than most dial-up services I've used. I called to report the problem and although it was a couple of hours before I had my call returned, they did call back. They scheduled an appointment for a technician to return. We explained to him our disappointment and he informed us that our 256k/256k sdsl service was working just fine and that we would have to increase our bandwidth in order to obtain the service that we were promised. All of the tests that were conducted were done so with only one of our 5 pcs on line and we still did not come close to what we should have seen.
We then attempted to contact our sales person only to discover that he was no longer with the company. We did, however, manage to get in touch with another representative that seamed to take interest in our problem and scheduled yet another service visit. Our speed was increased to 768k/768k which made an incredible difference but still did not solve the problem. Our transfer rate increased to approximately 40 kb/sec on average.
Yeat another phone call ... we were told that a technician would be sent to solve the problem by increasing the bandwidth as needed to offer us the service that we were promised. The technician was very helpful and explained to us that it was impossible for him to provide us with what we were initially promised and that the only way we would recieve such service was through a T1 line which they would gladly be willing to provide for a price!
We called to cancel our service at this point after dealing with on headache after another for a month. We were asked to give them one more chance to rectify the situation and we did so. They claimed that the problem may be with our router so they provided us with one of their own which they installed for us. They left our office without testing the service and I discovered that we had absolutely no connection at that point. I was able to reach the technician on his mobile phone and explained the situation. He returned to re-install our router which worked at the unacceptable level of service. We were told that they would return with yet another router to help resolve the situation. That was well over a month ago and we have yet to hear back from them.
We have cancelled all services with them and were terribly dissatisfied with nearly every aspect of the company. We were promised services and later told that we were misled by the salesman and that we would either have to settle for what we had or pay for better service. I can't fault the technician that were on site from time to time as they did what they could in most cases but the problem was out of their control. As for their 24/7 customer service ... you get to speak to an operator that logs your name and number and you wait as long as a day or two for a response. It has been 3 months since we initially began service and we are still in the process of switching back to our original service provider.
To sum everything up ... BEWARE! Although everything sounds good up front, you may be hearing empty promises. Although the service we recieved is slightly better than your typical dial-up connection, most subscribers would be completely disappointed if they have had the opportunity to experience cable, dsl, T1, etc. Choice One is far cry from a legitimate dsl service provider.
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Review by lcas
member for 10.3 years, 143 visits, last login: 2.3 years ago
lodged 9.9 years ago
- Oconomowoc,Waukesha,WI
- Business customer
- $400 per month
- (36 month contract)
- about 35 days
- Ameritech
- CLEC party: Choice One Communications
- "Rock Solid, Fast"
- "Could be a bit less expensive"
- "Best Yet"
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Our company first switched from ISDN to DSL three years ago and in that time had the pleasure of being part of the @link and Bluestar implosions. We also tried Covad, Ameritech and AT&T dsl during those years. We have a plethora of routers to match the various DSL providers we have watched go belly-up or service falter along with our profit margins. (We have been able to unload a couple of the routers on ebay). The smartest move I have made, as President, was to give DSL one more chance and sign a contract with Choice One. The installation was on time, but did have minor bugs to be worked out. At first tech support was slow in responding (had to go through what amounts to an answering service), but once we had a direct line to the NOC, support was extremely good.
They do seem to be a bit stingy with the static IP addresses, and it seems like we need an act of Congress to have them assign more but every company has its quirks.
In four months of service we have not been down for any measurable time and most speed tests are 1250/1250, with up and down typically at or above 175. We have yet to tax the bandwidth with a network of six workstations and two servers on a 1-gig network. I know broadband quality and satisfaction is a case by case issue, but in our case, Choice One is what we needed, fast and reliable with sufficient bandwidth. We now have Choice One for all our telecommunications with the saving on the phone lines more that making up for the $400/month dsl service. (We do miss @links un-regulated service where we were paying for 768/384 and received 1.5/1.5 for $79/mn. They gave us the password to the router and allowed us to change the password; something like letting the fox guard the hen house. Could that be why they are not here today?)
Probably shouldn't rate Choice One Mail, DNS, or News. We use hostway to host our web page and as our mail server, and for the most part we are also satisfied with them. They do a good job of regulating spam and are reliable. Who needs the government to regulate the internet? What next, your diet, sunglasses, or how about shoes?
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Review by drbecker
(review was emailed from domain ma.ultranet.com)
lodged 10 years ago
- Ayer,Middlesex,MA
- $170 per month
- (12 month contract)
- Verizon
- CLEC party: Choice One Communications
- "Worked right out of the box"
- "pricey"
- "quite a bit better than ISDN. needs a firewall."
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I just had a DSL line installed yesterday, and its working great. The
CLEC is ChoiceOne Communications, and I wanted to post a review for my zip code
as I think there are several other people around here who would take advantage of
the service as well.
zip code of installation: 01432
Service Provider: ChoiceOne Communications
ILEC: Verizon
Type: sDSL 256K/256K
time between order and working installation - 26 days
measured speed: 219K down, 210K up
customer service experience: excellent!
problems encountered: none!
However, I am paying a pretty penny for a one year contract. Its roughtly twice the speed of ISDN (which I had for 3 years), at half of the cost.
ChoiceOne tech support called in response to an email about a email client configuration problem on my end. IMHO, their documentation could have been a little clearer.
Also, it bothers me that I am not getting the advertised speed. Its about 10% less than advertised.
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