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Review by nthdegree 
Posted: 2.2 years ago
member for 4.2 years, 15 visits, last login: 2.1 years ago
 Grand Rapids,Kent,MI
 Business customer
 $240 per month (36 month contract)
 about 45 days
 "Reliable connection, down time less than a day over two year period."
 "Technical support has been an issue, Good response time, lousy on resolution."
 "If you don't mind calling 4 or 5 times on the same problem, good service."
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We have the medium-speed option which is sufficient. Although at times, it can lag pretty badly for no apparent reason. Install went fairly smooth with only a couple of glitches which took a couple of days to iron out but service was up and running only a day later than promised.
Primary issue is and continues to be technical support. Choice One is not only our ISP but provides our phone service as well. For example: it took me 3 months making two phone calls a week to finally get them to properly transmit our company name for caller id. Service for the data portion of the service is better than it was when we first got it so a definite improvement there.
I wouldn't give you a plug nickel for the marketing staff. Turnover seems to be a big problem. We haven't had a courtesy call or visit in the two years we've had the service.
If you don't mind being ignored and just need a fairly reliable service, Choice One is not a bad option.
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Review by Kord
Posted: 2.3 years ago
member for 3 years, 759 visits, last login: a few hours ago
London,Madison,OH
Contract price not specified.
 Choice One Communications
"Works as advertised"
"not many"
"Can't find comparible service for price"
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Bottom line says it all.
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Review by scooper
Posted: 3.1 years ago
(review was emailed from domain gms-inc.biz)
Saratoga Springs,Saratoga,NY
$159 per month (36 month contract)
"it works"
"pricing policies"
"I am stuck with it but I'll change suppliers as soon as I can"
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I bought ChoiceOne (now One Comm) back when business DSL was still
fairly new and expensive in our area. Overall their service has been
good. Their pricing has NOT been good. As DSL prices lowered I was stuck
with relatively slow service at a high price.
Even today, because of Verizon line problems, I get only 1/4 the service
from One Comm that I can get from their competitors at the same price. I
am stuck here for 32 months then I hope some lines have been replaced
and I can switch companies.
Susan
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 Review by elless
Posted: 5.7 years ago
member for 6.2 years, 669 visits, last login: 76 days ago
Poughkeepsie,Dutchess,NY
Business customer
$39 per month (60 month contract)
about 30 days
Verizon
CLEC party: Choice One Communications
"Delivered what they promised, on time"
"none"
"Good experience"
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Choice One delivered a 384/384 DSL service to our company. The installation was professional, the service provided was exactly as described in the contract. The service is upgradable up to T1 speeds for additional monthly cost.
Choice One handled all the installation work directly with the Telco - coordinated the line installation with their bits of the data service. Installation was actually ahead of the scheduled contract start date.
The DSL service worked immediately and we have had no problems or disconnects so far (about 3 weeks). The service includes several mailboxes (we have not tried this part of the service yet), but does not include free access to newsgroups.
We recieved 3 static IPs and currently use one of them.
The price of $39/month is part of a data/voice package deal for DSL and phone services.
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Review by waspencer
Posted: 5.7 years ago
member for 5.9 years, 4 visits, last login: 5.7 years ago
Tallmadge,Summit,OH
Business customer
$290 per month (12 month contract)
about 30 days
Choice One Communications
CLEC party: Choice One Communications
"I tried to be optomistic throughout the ordeal but have nothing good to say at this point"
"Everything from top to bottom."
"Gave them a month to remedy our problems before switching ... 3 months later ... still not totally switched back."
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If it sounds too good to be true ... it probably is. When we originally met with Choice One representatives in November of 2003, we were offered what seemed to be an excellent package which encompassed everything from DSL to phone/fax and web hosting. I really have nothing negative to say about the phone/fax service but cannot find a single positive related to their DSL service.
We decided to switch from our previous provider, which offered a 768k adsl service. We had never experienced problems with this provider but were offered a wonderful package deal at a great price. Our only concern at the time was that the speed that we were used to was maintained when we switched to Choice One. We were told that it would not be a problem and that we could expect even faster transfer rates once all was said and done. Sounded good to me and our office signed a one year contract.
It was just over a month before a technician arrived to install our new service. It was then that we were told about the need for a router. We were currently using a different router for the adsl service which was provided to us by our previous provider. We pointed out the fact that we were told by our sales consultant that no hardware of any type would be required of us and that everything would be provided for us. Anyway, we did not let this get in the way and made the purchase ourselves. It seems that our sales person was new to the company and was not aware of this.
We quickly acquired the recommended router and the technician returned a couple of days later to complete the install. We immediately noticed an incredible decrease in speed and quality of connectivity. We were constantly losing our connection which caused major problems with sending and receiving email. At this point in time, our file transfer rate was approximately 20 kb/sec. which is slower than most dial-up services I've used. I called to report the problem and although it was a couple of hours before I had my call returned, they did call back. They scheduled an appointment for a technician to return. We explained to him our disappointment and he informed us that our 256k/256k sdsl service was working just fine and that we would have to increase our bandwidth in order to obtain the service that we were promised. All of the tests that were conducted were done so with only one of our 5 pcs on line and we still did not come close to what we should have seen.
We then attempted to contact our sales person only to discover that he was no longer with the company. We did, however, manage to get in touch with another representative that seamed to take interest in our problem and scheduled yet another service visit. Our speed was increased to 768k/768k which made an incredible difference but still did not solve the problem. Our transfer rate increased to approximately 40 kb/sec on average.
Yeat another phone call ... we were told that a technician would be sent to solve the problem by increasing the bandwidth as needed to offer us the service that we were promised. The technician was very helpful and explained to us that it was impossible for him to provide us with what we were initially promised and that the only way we would recieve such service was through a T1 line which they would gladly be willing to provide for a price!
We called to cancel our service at this point after dealing with on headache after another for a month. We were asked to give them one more chance to rectify the situation and we did so. They claimed that the problem may be with our router so they provided us with one of their own which they installed for us. They left our office without testing the service and I discovered that we had absolutely no connection at that point. I was able to reach the technician on his mobile phone and explained the situation. He returned to re-install our router which worked at the unacceptable level of service. We were told that they would return with yet another router to help resolve the situation. That was well over a month ago and we have yet to hear back from them.
We have cancelled all services with them and were terribly dissatisfied with nearly every aspect of the company. We were promised services and later told that we were misled by the salesman and that we would either have to settle for what we had or pay for better service. I can't fault the technician that were on site from time to time as they did what they could in most cases but the problem was out of their control. As for their 24/7 customer service ... you get to speak to an operator that logs your name and number and you wait as long as a day or two for a response. It has been 3 months since we initially began service and we are still in the process of switching back to our original service provider.
To sum everything up ... BEWARE! Although everything sounds good up front, you may be hearing empty promises. Although the service we recieved is slightly better than your typical dial-up connection, most subscribers would be completely disappointed if they have had the opportunity to experience cable, dsl, T1, etc. Choice One is far cry from a legitimate dsl service provider.
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Review by lcas
Posted: 7.7 years ago
member for 8.1 years, 143 visits, last login: 56 days ago
Oconomowoc,Waukesha,WI
Business customer
$400 per month (36 month contract)
about 35 days
Ameritech
CLEC party: Choice One Communications
"Rock Solid, Fast"
"Could be a bit less expensive"
"Best Yet"
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Our company first switched from ISDN to DSL three years ago and in that time had the pleasure of being part of the @link and Bluestar implosions. We also tried Covad, Ameritech and AT&T dsl during those years. We have a plethora of routers to match the various DSL providers we have watched go belly-up or service falter along with our profit margins. (We have been able to unload a couple of the routers on ebay). The smartest move I have made, as President, was to give DSL one more chance and sign a contract with Choice One. The installation was on time, but did have minor bugs to be worked out. At first tech support was slow in responding (had to go through what amounts to an answering service), but once we had a direct line to the NOC, support was extremely good.
They do seem to be a bit stingy with the static IP addresses, and it seems like we need an act of Congress to have them assign more but every company has its quirks.
In four months of service we have not been down for any measurable time and most speed tests are 1250/1250, with up and down typically at or above 175. We have yet to tax the bandwidth with a network of six workstations and two servers on a 1-gig network. I know broadband quality and satisfaction is a case by case issue, but in our case, Choice One is what we needed, fast and reliable with sufficient bandwidth. We now have Choice One for all our telecommunications with the saving on the phone lines more that making up for the $400/month dsl service. (We do miss @links un-regulated service where we were paying for 768/384 and received 1.5/1.5 for $79/mn. They gave us the password to the router and allowed us to change the password; something like letting the fox guard the hen house. Could that be why they are not here today?)
Probably shouldn't rate Choice One Mail, DNS, or News. We use hostway to host our web page and as our mail server, and for the most part we are also satisfied with them. They do a good job of regulating spam and are reliable. Who needs the government to regulate the internet? What next, your diet, sunglasses, or how about shoes?
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Review by drbecker
Posted: 7.8 years ago
(review was emailed from domain ma.ultranet.com)
Ayer,Middlesex,MA
$170 per month (12 month contract)
Verizon
CLEC party: Choice One Communications
"Worked right out of the box"
"pricey"
"quite a bit better than ISDN. needs a firewall."
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I just had a DSL line installed yesterday, and its working great. The
CLEC is ChoiceOne Communications, and I wanted to post a review for my zip code
as I think there are several other people around here who would take advantage of
the service as well.
zip code of installation: 01432
Service Provider: ChoiceOne Communications
ILEC: Verizon
Type: sDSL 256K/256K
time between order and working installation - 26 days
measured speed: 219K down, 210K up
customer service experience: excellent!
problems encountered: none!
However, I am paying a pretty penny for a one year contract. Its roughtly twice the speed of ISDN (which I had for 3 years), at half of the cost.
ChoiceOne tech support called in response to an email about a email client configuration problem on my end. IMHO, their documentation could have been a little clearer.
Also, it bothers me that I am not getting the advertised speed. Its about 10% less than advertised.
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Review by YaggyNelson
Posted: 8.1 years ago
member for 8.1 years, 2 visits, last login: 8.1 years ago
Milwaukee,Milwaukee,WI
Business customer
$89 per month (60 month contract)
about 60 days
Ameritech
CLEC party: Choice One Communications
"Excellent connection reliability"
"Tech Support terrible. You get to talk to 10 people none of which can help."
"Great product they just need some support"
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After Atlink went under I called Ameritech who said I would have service in 3 weeks. Didn't happen. Called around for other providers, talkd to Choice One. Their DSL is more pricey but I changed my phones from Ameritech too. Savings made up for the higher DSL costs. Took longer to install, was told Ameritech installed the new DSL line to the wrong floor. Once DSL was up & running from Choice One things were fine. Been connected now for a month and the connection hasn't been anything but fabulous. DSL tests showing me at 205 down / 190 up and I signed up for a 128k connection. Happy about "free" speed. Choice One has mostly been great. Helps to have a knowledgeable sales person who actually knew what she was talking about and not pretending to. What prompted me to write this review was not to boost egos or bash but to tell how it is. Choice Ones sales, connection and e-mail are fab, but their tech support stinks. I needed 2 extra IPs because we want to set up a web server. Passed around about 5 times before someone could help me, ended up at square 1, sales person who helped me at least talk to the right person. Other gripe is they dont call before they come to install. I wanted my vendor on location when the Choice One tech got there but with no forwarning that wasn't possible.
Using Exchange server, Netopia 6300 router, works well.
To sum it all up, I give them a B- rating.
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Review by tjohn44
UPDATED: 8.2 years ago
member for 8.3 years, 36 visits, last login: 6 years ago
Springfield,Hampden,MA
$290 per month (12 month contract)
about 30 days
Verizon
CLEC party: Choice One Communications
"Nothing good to say"
"I operated at around 100-200K for 60+ days"
"switched providers"
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My subscription rate was for 1544K, but something is wrong and ChoiceOne could not fix it. More annoying than that, they didn't even have the courtesy to return most of my calls. I couldn't live with this any longer and switched providers.
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Review by awago1
Posted: 8.2 years ago
member for 8.5 years, 20 visits, last login: 5.8 years ago
Menasha,Winnebago,WI
Contract price not specified. (60 month contract)
about 90 days
Ameritech
CLEC party: Choice One Communications
"They try!"
"They are too small, not enough budget, and there prices are too high"
"Look some where else!"
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Choice One Communications have some good people working for them but because they are at the mercy of Ameritech, which means that, any involvement with them or ANY Clecs is greatly hindered. In terms of data really all copper products are antiquated (xDSL,ISDN, T1) any type of DSL is difficult to install and will have network issues regularly. ISDN is a 128K circuit that is too slow and too expensive. T1s process at a maximum of 1.55M which is good but plan to spend some money for the MRC and for the equipment on your end to process the information. There are more viable products out there that utilize fiber optics that may be a better solution then the before mentioned. Good Luck!
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Choice One Communications
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