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 Review by guitarzan 
UPDATED: 15 days ago
member for 4.3 years, 1487 visits, last login: 1 days ago
 Wapwallopen,Luzerne,PA
 $43 per month (12 month contract)
 about 10 days
 "Rock solid connection,"
 "Possible 5Gb caps"
 "If capped at 5GB, it's no value for the money. Look elsewhere."
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I tried to get broadband since 12-01-2003 cable tv was available,high speed internet was not.I had just about given up on getting high speed anything.At the time i had dial up things looked hopeless through January and Feb. of this year (2004).In March i visited Epix's web site to check availability of Jackflash dsl.Didn't qualify at the time.Joy oh joy a week later i received a flier that Jackflash will soon be available. Immediatly called Epix and yes dsl was being pre-sold in my area.Needless to say i signed up and forgot about it.About 2 weeks later a UPS truck pulled up with the install kit.Hooked everything up had sync.I called Epix they verified that i was indeed ready to go.The dsl service originally was 640 down/160 up for a 12 month contract at a cost of $49.99 per month.It may have been a little costly considering the speeds posted from broad band users here for less money.The dsl is pppoe, dynamic ip, effecient speedstream 5200 modem in bridged mode used with a D-link router(not supplied by Epix).I do not remember the exact month but the service was upgraded to 1500/384 with no price increase.Tech support-the few times i have called was fast and helpful no long que hold times.On 10-18-2004 Monday night i lost my connection,Called tech support on 10-19-2004 Tuesday morning.The tech Agent and I did the basic trouble shooting and concluded that the modem was bad.I kinda knew that when i couldnt do a release/renew using the winipcfg,hung there forever I tried a computer with xp and a different nic same result and it reported a dhcp error.The Epix tech said the modem is bad,wrote out a ticket to have it replace by the next day.Lo and behold recieved modem today on 10-20-2004 Wednesday.Replaced modem all is well up and running.I decided to do a review to get rid of the review nag after installing new modem .I really hope more bandwidth speed is on the way.BTW cable internet is finally available in my area i only waited 11 months for it and what is offered cannot compete with my current speed and price to have cable tv and cable internet will cost around $130-140 per month with less speed .Thanks but no thanks I'll KEEP DSL .Rock solid connection,no down time ,maintaince of network is made known in advance usually done between midnight and 6am no problem there.Beats dial up by a couple of miles,could not ever use or go back to dial up ever again.If dsl ever goes down I can wait it out lol
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UP Date 08/25/2005
Epix DSL service,is still rock solid. I would recommend Epix Jackflash DSL to new customer's based upon my experience with Jackflash DSL..I had one modem replaced, after trouble shooting with a tech, who determined that the modem did indeed need replacement,which i recieved a new modem the next day.I would call that execellent customer service.Thanks Epix,I really appreciate that.!!
The DSL itself is trouble free, Knock on wood .Any scheduled network maintainc is emailed to the customer, a few days in advance, giving the time frame DSL will be down.From when my dsl went live, up to and including today.There were between 5 to 10 instances of getting this page cannot be displayed.During those times,I was unable to ping epix.net for 2-3 minutes, then it cleared up, which in my opinion is minor.The ping time of the 1500/384 package is lower than the original speed of 640/160.The 12 month term is now month to month at same price of $39.99. I'm very happy with the dsl service,tech support,billing, no problems to report on.I don't email much, When I do,There has not been any problems with email.
Now that i have become accustomed to the speed, I'm hoping faster speed will be available in the near future. 3-6 meg down,1meg up or faster would be sweet.Not that there is anything wrong with my current speed, it's just after being bitten by the broadband bug.One cannot have enough speed.  .My ratings of Jack flash will not be changed.
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Up Date 01-22-2007
There is not much to add to this update of Epix DSL. The service for me has been fantastic and rock solid. No major outages or issues, in fact from my last up date until now, the DSL service was out for less than 12 hours. Email from time to time, fails to login or authenticate, wait a couple of minutes, try again, it works. Which is really a non issue and is possibly the only nit pick, if so inclined, I could say about DSL service.
Service is still 1500/384 @ $39.99 per month. I like almost everyone else, would love to get a faster connection or more speed.
Since I purchased this DSL, until now I have made less than 10 calls to Customer Service or tech Support.
Tech support is on the ball, very helpful and knowledgeble. Customer Service Reps are first rate, up front and honest. No hidden fees, no double billing, no bullchit, very impressive.
I highly recommend the service, well, actually the broadband connection sells itself, once dial up users try it.
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Update August 06-2008
Epix bought by Frontier
DSL, is still a pittiful 1500/384connection, yet it is stable and solid. In this day and age 1500/384 is dial up. Now there is a modem rental fee. No surprise there, this is a teleco after all.
Other IPS give you a %100 free to own modem.
Between, Youtube, streetfire,net, and other online free content. The kids online gaming, streaming music, patches, updates. We WILL use 5 Gb in under a single day due to multiple family members.
Spoke with tech support concerning the 5GB combined upload and download consumption during the course of a 30-day billing period.
Response:“We’re not enforcing that right now.” It is system wide and can not be removed.
Well, Frontier, why is it put into place if it will not be used? Implement such a ridicules cap and the moment any extra charge appears on my bill, internet and dish service will be terminated.
Pre Sales information: Inquired about availability of speed upgrade to 3 meg service. Frontier took 6 days to discover the speed upgrade was/is not available in my area. Now with caps, it would not be worth the cost of upgrading.
Install Co-ordination: Epix, not Frontier is rated.
Connection reliability: Still the same...for now.
Tech Support: Not local as was epix
Services: Depends upon whom you converse with for availability
Value for money: It changed obiviously, depends upon Frontier whether this changes or not. Instead of Jackflash, it will be Jackflush once the new cable order is complete.
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Update August 14th, Thursday 2008
It's official Frontier Plans To Enforce 5GB Cap In 'December Or January'. Absolutely no value for the $$$ monthly cost of this product.
I did like the service, however I refuse to pay more for less. Comcast serves my area will try cable internet. Cables 6000 Mg down speed verses frontiers 1500 DL speed is no contest. Plus cable is cheaper than frontiers product.
Angry and upset? Sure am, and this update reflects my opinion of frontiers "more money for less" rip off scheme.
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Review by markhorn
Posted: 1.2 years ago
member for 3.3 years, 32 visits, last login: 8 days ago
Coopersburg,Lehigh,PA
$34 per month
about 60 days
"Reliability"
"Slow"
"decent"
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If you have epix then you probably have no alternative dsl provider. They know this and do not reinvest in their network to offer higher speeds. On the good side the connection never goes down. The bad side is we do not have competing providers to offer better service at a fair price.
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Review by crange
Posted: 3.5 years ago
member for 3.5 years, 0 visits, last login: 3.5 years ago
Wellsboro,Tioga,PA
$39 per month (12 month contract)
about 7 days
"Excellent tech support. Stable connection."
"order process unclear"
"recommended"
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After having cable, then moving to a location where dialup was the only choice, I was definately speed challenged. I was aware of DSL but not entirely familiar with any advantages/disadvantages over cable.
I signed up with the Jack Flash DSL package at jackflash.com and scheduled a "free installation" the following week. Nowhere on the site though did it say that the "installation" was a packaged delivered by UPS that you installed yourself. The modem arrived quickly - in 1 day and I hooked it up, but the DSL light wasn't on yet. The phone company had to clean the phone line first and configure it for DSL, which they did 5 days after.
Once the DSL light was on though, I still couldn't connect. Turns out that whoever processed my online order decided to misspell my name when giving me my account login. Once that was cleared up with customer support, I was on my way.
Works great - consistent connection! I recommend it!
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Review by Aquacare
UPDATED: 3.6 years ago
member for 7.2 years, 94 visits, last login: 22 days ago
Dallas,Luzerne,PA
$29 per month (12 month contract)
about 14 days
"Fast connection, Easy Install, I actually talked to a live person everytime I called."
"Didn't work exactly from setup, needed to be tweeked a little. Not Epix Fault."
"I would Recommend this system to anyone who can get it.. !!"
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I was a Sunlink customer who was bought out by Earthlink. The transition was a little less than smooth because of my web site. Earthlink finally got my site running and my dial-up connected after a few weeks and I was happy. I was Not happy however with my connection speeds. 29K up and 20K down with a 56 K modem. MODEMS STINK !!! I was notified that Jackflash was available and I jumped at the chance. I have been waiting for any broadband connection for two years. Every company that did my dial-up told me it is comming in
six months.(Yea right).
I am pleased with Epix. The people I talked to were helpful and the setup and installation was a breeze. The information in the box was made for anyone to read it. The modem (Fujitsu) instructions were easy to read and gave me a great deal of information about how they were going to install the splitter. They even ran a dedicated data line to my office..!
I did have a problem with a slow download speed 50k, but the upload speed was 150K out of the box. I went to DSLreports and ran a tweek program to see what was the matter. It turns out I needed to raise a registry number called RWIN. After I made the changes and rebooted my computer.... WOW was this connection screaming.. !!! 538K down and 156K up .. now that's surfing !!
The newest thing is Jackflash has upgraded me to 1.5M down and 364K up for free. WOW what a nice supprise. I guess they were getting some heat from Verizon and decided to try and keep their loyal customers. Nice job Epix. The $49.00 monthly price for the new speeds is very fair. As of sometime in November 04 they also lowered the rates to $39.00 per month.
On January 13, 2005 I was changed over to a new hardware system (Speedstream) with PPPOE. This went very well without a hitch. Keeping up the good work EPIX..!!
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 Review by billkat
UPDATED: 3.6 years ago
member for 7 years, 742 visits, last login: 30 days ago
Wilkes Barre,Luzerne,PA
$39 per month (12 month contract)
about 10 days
"Recent speed upgrade, recent price decrease"
"Frequent maintenance outages"
"I am satisfied"
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I ordered Jack Flash service from Epix on a Tuesday and customer service was prepared to send out a phone tech to condition the line that Friday; but, due to my schedule, not epix's, the installation wasn't done until the following Friday. Ten days from order to completion. I ordered a 640/160 PPPoE connection at $49.00 per month. Installation and set up fees were waived.
Commonwealth Telephone (CTSE) conditioned the phone line and worked around a slight glitch when the order showed the wrong phone number to be set up for ADSL (I had two lines coming into the house prior to the DSL installation, and since I would no longer need the second line, I was dropping it. The tech's work order showed the second line as the one to be conditioned. Took less than a half hour to straighten out). The tech finished the phone lines in less than two hours. I installed all hardware and software myself.
Equipment provided includes an Efficient Networks 5260 Speed Stream external modem and A D-Link DFE-530TX+ PCI NIC.
I have been using the equipment for just over three weeks now and, after a little tweaking, I find that I get about 520/110 speed, about 80%, wich I assume to be just about correct figuring a 20% overhead.
Overall impresion, smooth installation, good value.
Updated 5/8/02
My overall impression of Jack Flash through Epix remains favorable. One thing has annoyed me, however, and I thought I should add it to my review. Epix does expierience frequent maintenance outages, by frequent I mean approximately every two weeks or so. They do notify ahead of time IF you check their start page, there is a link to scheduled maintenance alerts. They always schedule outages for the period of midnight to 5:00 AM to "minimize disruption" as they put it, to as few customers as possible, but that is prime surfing time for some of us. I guess it could be worse, as I said I am still very satisfied over all.
Update 11/19/02
Epix continues to deliver a reliable connection. Speeds, on the other hand, seem to go up and down frequently. I might see, from day to day, downloads of, from a high of 524kbps to a low of 120 or less. For instance, 8/16,17,18/2002 I could not get a dnL faster than 300, then, 8/19/2002 I get a 506kbps.Or 11/16,17,18/2002 I am getting dnL's of about 197 to 254 kbps and on the 19th I am getting 524 consistantly.
Update 5/28/03
Still using Epix as my ADSL provider. I am using a router to connect two PC's to the modem now (D-Link 704P) and speeds are much more consistant, around 524 down and 110 up. Maintenance outages have become much less frequent and up time is near 100% Overall I am still very satisfied with epix's service.
Update 4/6/04
I continue to pay $49.00 per month for 640/160 because I have no better broadband option in my neighborhood. Service Electric (my local cable provider) offers one way cable only and I do not want to pay for an additional phone line, the same reason I dont switch to satelite (although I did switch to satelite for TV, I got tired of Service Electric's bad service and bad attitude). Verizon has DSL available in Wilkes-Barre, but , they tell me, not in my neighborhood. So for now I am sticking with Epix's Jack Flash, but am keeping my eyes open faster cheaper options.
Updated 12/21/04
This past summer I was surprised to receive an email from CTSI stating that they had decided to upgrade everyone to a 1500 / 380 connection. I was a little sceptical at first, but sure enough, within 10 days I was connected at 1250 and thought "I could not be happier". Then another email arrived from Commonwealth, they had decided to lower my monthly fee by $10.00 a month! Well, out of the blue I went from 680 at $49.00 a month to 1250 at $39.00 a month, yeah, I know it ain't the greatest deal in the country but it is a good deal for my neighborhood, and I am pretty happy with epix right now.
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 Review by sg1234
Posted: 4.1 years ago
member for 7.8 years, 2875 visits, last login: a few hours ago
Clarks Summit,Lackawanna,PA
$49 per month (12 month contract)
about 30 days
"Solid Connection. Almost no downtime. Decent speeds"
"Has a 12 month contract."
"My only option at this point"
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When I moved to Clarks Summit, I was under the impression that Adelphia's Powerlink service was available in the area. Imagine my disappontment when I found that the area that I lived still had the old analog cable system, and could not handle Powerlink!! Having had broadband for the last 4+ years (first with Telocity, then with DirecTV DSL when they took over Telocity in CA and then with Adelphia once I moved to North Eastern PA) I started looking for alternatives to Adelphia for broadband. DSLR told me that a couple of DSL providers could provide service in the area based on the address and the distance from the nearest CO, but both turned out to be non-starters. The problem was with Commonwealth Telecom, the local telco - no third part DSL providers would provide service with them as the local carrier, and tere was no option to switch to a different local carrier either.
I came to know that Commonwealth Telecom did provide DSL services, but their their webpage and the CSRs told me that service was not yet available in my area.I was told that they had plans of expanding to my area "in the near future"(This was in March of 2004). I was so desparate that I even started looking at satellite as an option for broadband. Seeing all the bad reviews for satellite service and reading about the horrible ping times and incompatibility with VPN (I needed to connect to work from home via VPN), I decided to wait. By the end of April, I called up Commonwealth Telecom again, and was glad to hear that they could start my order, with an expected lead time of about 6 to 8 weeks.
I received the self install kit in the mail about 4weeks from order date. The install was a breeze. The kit included an Efficient Networks Speedstream 5200 ADSL Modem/Router and the necessary cables and DSL filters required to hook it up. The attached documentation was well laid out and easy to follow. The install took me less tan 30 minutes to complete. You can either use the modem are a modem/router combination or just as a modem and hook it up to your own router. The documentation on how to do this was very clear. I chose the second option and hooked up the modem to an Netgear wireless router, and used the routers PPPoE options to set up the connection.
I typically get speeds of aroung 400-500 kbps down with around 140-150 kbps up. While the speeds are on the low side when compared to cable internet, or other DSL service providers, the service seems to be pretty stable. I have had only one outage in the past 2 months of service and that was during the early hours of the morning (around 4 am) and was caused possibly by scheduled system maintenance. I have never had to call customer support/tech support, so cannot comment on that part.
I use their service for VPN access to work and for VOIP. Both work without any problems.
Bottomline, I like the service, though it is a bit pricey for the speeds they offer.It is defenitely cheaper, faster and more stable than satellite will be. It would be great if they could provide faster speeds for the same price.
Update 07/19/2004
Great news!!! Got an email from Epix that my DSL connection has been upgraded to 1500/384 as of today. Ran a couple of speed tests to verify the upgrade is complete. I am getting 1200 down/300 up. And the pings seem to be better than what they were.
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Review by icanoe2
UPDATED: 4.1 years ago
member for 7.8 years, 520 visits, last login: 2.1 years ago
Saylorsburg,Monroe,PA
$39 per month (12 month contract)
about 8 days
"Very Little Down Time! Fast 1.5MBS/320KBS"
"None at this time"
"Solid DSL Service, Competitive Pricing Match with Competition"
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Update: 6.23.2004
Sevice continues to be solid and fast!
Cable competition in my area prompted me to call Epix and ask if they
were willing to upgrade service to their 1.5mb/320kb package.
I told them if they would not be willing to offer this to me I would be moving
cable (ProLog Express). They agreed to upgrade me to 1.5mb/320kb at
$39.99 month with one year contract. I took the offer.
The only hitch is your loop length must be no longer than 12,000 feet from the CO.
I was lucky as my length is 5,500 feet!
I recommend calling and asking for the upgrade if you have the cable option.
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Review by tibill
Posted: 4.2 years ago
member for 4.6 years, 53 visits, last login: 3.6 years ago
Dallas,Luzerne,PA
$39 per month (12 month contract)
about 10 days
"Free modem, better price than Adelphia"
"Slow speeds, high pings and very, very, very long waits for tech support"
"It's a tossup! All the broadband ISP's in my area are bad. Is N.E. Pa. such a backward place?????"
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I had Adelphia cable for the past three months and the speeds were fantastic. A constant 3000/247 connection! My big gripe, however, was that the ping times to my gaming server in Long Island, N.Y. were horrible. 84 to 100ms to a server less that 150mi. away. It took 17 hops to get there. The price was high too. Since I didn't use adelphia as a cable TV provider, I was charged $54/mo. plus a $3/mo. modem fee. So I thought I would try Epix DSL, thinking that I could live with slower download and upload speeds as long as my pings were better. Well I thought wrong. The trip took 19 hops and the pings to the gaming server were higher, around 103 to 117ms. Whenever I called tech support at Epix, the wait was anywhere from 20 to 45 minutes and this was at 9:00 in the morning.
I'm confused about what I should do. When I canceled Adelphia, they offered to lower the payments for twelve months. Maybe I'll call up again and see what they have to offer. The only good thing about Epix right now is the price--but not by much.
I called this afternoon to cancel DSL and the customer service rep tried to talk me out of it saying something may be done about the high ping times. I sent her the trace route to my gaming server and I am still waiting for her supervisor's call. I'm not holding my breath.
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 Review by Tr0utp0nD
UPDATED: 4.3 years ago
member for 7.6 years, 1508 visits, last login: 20 days ago
Clarks Summit,Lackawanna,PA
$49 per month (12 month contract)
about 5 days
"Stable Connection, Good user end equipment provided"
"pricey"
"Much better than dialup if you can afford it"
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49.95 for 640/160 is a bit pricey, but there is no setup cost if you keep it for one year. There isnt much competion for high speed access in this area.
Keep in mind the local telco Commewealth Telephone, and Epix are really the same entity. It took Commenwealth almost 2 years from when DSL was first "avaible" in my area, till my phone equipment at the telco end was "capable" of DSL.
They sent the standard do it your self install kit, i oped not to have a tech set anything up, or ever show up at my house. They included a SpeedStream 5260 DSL modem, Dlink 530TX card, filters, PPPoE software. I had recently rewired my whole house with cat5 cabling so i opted to vary from standard filter instalion. From where the phone line enter the house all the analog phone's jacks were wired to 1 fliter right there, then i put a straight run of CAT5 unfiltered right to the DSL jack. I think this helped out.
On the install date, my modem went "GREEN" and synced up, well ahead of the scheduled time.
The modem sync's up within 20 seconds. I have never lost sync. The card they provided was very Linux friendly. I had the whole thing running up on my linux NAT box with roaring pengiun PPPoE with no problems. Speeds are fairly consistent, and many sites max out the modem at about 550-600kbps.
DSL in this area is fairly reliable, but by looking at some of the complaints in the epix newsgroups, i think milage varies by area. It would seem to me area's near their primary locations, Dallas and Clarks Summit, PA seem more reliable than areas far from their main offices.
My only real compaint was that the documentation provied with the install kit only covers installing the modem/filters, and installing the PPPoE client. Everything else involved was absent. Stuff like mail servers, where to change passwords, etc. I had to call tech support for some of the info, and the rest came much later in a "packet" they sent out.
Tech support for DSL server has a seperate number, my hold time were between 3 and 5 minutes. I havent had any bouts with tech service, but i would belive that getting a serious issuse resolved with tech support may be a hastle.
==Update ===
May 5th 2004
===========
I left epix for adelphia cable. I thought I might update this to go though the difference. The main factors involved with monthly cost and speed.
When epix first deployed jack flash back in 99 or so, 640K download speed was more then enough bandwidth, however in 2004, 640k is really turring into the absolute bottom teir for broadband access.
From the perspective of gaming, epix is an excellent ISP for gaming, however nowadays your typical patch for a game may be well over 100megs, and a game demo or mod may be over 300. On my 640k dsl line, I may tie up my connection for 3-5 hours on a file that large. Not that maxing out the connection is a bad thing, but when it does max out, your connection drags.
While the 640k speed tier continues to be lower on the speed tier ladder, the price has always remained premium, 50/month. Now I do understand that epix does service a lot of areas that are less profitable, and really lack major metropolitan areas. I would rather see good quality connection rather than cheaper prices.
Here is a quick pros and cons list if comparing adelphia to epix.
Epix Pros:
Free Equipment if you get a 12 month contract
Low latency, you get to tier 1 carrier in 3 hops.
Larger service area in more rural areas of NEPA
Good speeds (Typically they have plenty of bandwidth to max out my modem)
No inbound port blocks or outbound port blocks
Epix Cons:
High monthly cost, especially for high speed tiers
Contract pretty much required
Maintenance typically happens at midnight, so if you use your connection late at night, you will get kicked off more often.
Lower base speed tier
PPPoE (I hate it, a lot of people hate it)
Adelpha pro's
High modem speeds (3000/256, 4000/512)
Generally good download speeds
Completive pricing on promos
No contract
DHCP Addressing
Adelphia Cons
Higher latency in NEPA (Packets are routed to bufflao and then to chicago to hit a teir 1 carrier)
Modem rental or have to buy your own modem. (Although there are some rebate promos that basically give you the modem free)
There are many inbound port blocks, and some outbound port blocks (Mainly to prevent the spread of internet worms, and spam)
So in short, I chose to get better download speeds over having lower pings. However I feel that the odds of adelphia improving routing are higher than the odds of epix raising the speed teir or reducing montly costs.
That being said here are some things I think epix should put in their game plan.
Later maintenance windows (3-5am)
Raise the lowest speed teir to 768k/160k
Loyalty discounts (I was a customer for 4 years)
Ditch Contracts for CTSI telephone customers (You made your money from us already)
Ditch up selling for level 1 tech support people (Dialup/level1 tech support people need to make dsl sales every month) Let sales people deal with sales and let tech support people worry about tech support. Keep and promote good tech support people, not people who can fill a sales quota.
Keep the ports open (Don't port block)
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Review by alias40
Posted: 4.3 years ago
member for 4.3 years, 1 visits, last login: 4.3 years ago
Long Pond,Monroe,PA
$50 per month
"i don't get disconnected often"
"high price and i don't get any where near the download speed they say"
"there is better prices and much faster connections out there and as soon as they come around epix is out"
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i have dsl jackflash they say download speed is 640/160 i believe they are not giving us that not me anyway and the price is very high.I have had jackflash for awhile now and i don't like to complain the service for me has not been to bad but come on epix just because you are the only one around right now doesn't mean you should hijack us for $50.00 a month and not give us what you say you are giving us.I have a feeling when some other big company comes in with something better and they will you epix will have a whole lot less customers.I live in longpond pa if anyone hears of something better please let me know maybe cable i'm not sure what our options are up here in the pocono's if any.
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epix
Epix [Jack Flash]