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Review by w3rsm 
Posted: 9.4 years ago
member for 9.4 years, 18 visits, last login: 8.7 years ago
 Wilmington,New Castle,DE
 $45 per month
 "great ISP"
 "Not a thing"
 "Don't hesitate to switch"
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I've have nothing but trouble with Bell Atlantic but the support from
DCA.net has been exemplary. They suggested that I wait until Covad had my
central office provisioned but I was in a hurry to get rid of my residential
ISDN service, with an acute "need for speed". Craig suggested, if I wanted
an exercise in frustration, to order Bell Atlantic Infospeed DSL service
and as soon as I got connected to Bell Atlantic.net to call and scrap BA.net
and switch to DCA.net. They talked me through every step and the transition
was painless. See my review of Bell Atlantic for the rest of the story. If
you want a quick preview, I spent over 25 hours on the phone with Bell
Atlantic complaining about poor throughput at about 385Kbps. I got the royal
run-around for over a month until I finally got the Wilmington Service
manager involved. He spent three hours on a conference call with myself and
at least seven people at Bell Atlantic before we convinced them that they
had a problem and not DCA.net. They finally got me up to speed at about
1.3Mbps. A week later I was back down to 385Kbps. I didn't even bother to
call Bell Atlantic this time, I just called Bill at DC.net. He opened a
trouble ticket with Bell and the problem was fixed within 24 hours.
DCA.net stands behind their ISP service and their customer service is way
beyond the call of duty. I couldn't ask for a better ISP.
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Review by BHechinger
Posted: 9.4 years ago
(review was emailed from domain half.com)
Reading,Berks,PA
$79 per month (12 month contract)
"DCANet technical support is AWSOME, Jason ROCKS"
"None, Zero, Zip, Nada"
"Everything you ever wanted in a business but never expected to get."
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what can I say? these people are in the business of being an OUTSTANDING
business.
keep in mind I'm a residential customer, not a commercial customer, so I
shouldn't even expect them to bend to my will. but they do. they have
never said no to anything I have ever asked them to do, with one exception,
and that was because Covad said no, originally they said yes, but had to
change their answer because of Covad.
technical support: not only did Jason answer my isp related questions, he
let me pick his brain of general network information.
side note: I saw the president of DCANet give a lecture in Philly, and he is
one of the coolest up front, no BS people you will find.
minor problem: DCANet had some trouble with their border gateways, I was
connected to DCANet's network and could see all their machines, but couldn't
get to the internet. the up side of this problem is they had it fixed in
record time both times it happened, and I haven't had this problem lately,
so it looks like they resolved their problem.
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Review by (hidden by request)
Posted: 9.5 years ago
(review was emailed from domain dca.net)
Norristown,Montgomery,PA
 Business customer
$129 per month (12 month contract)
"DCANet technical support is great availble daily till 8:00 PM EST"
"None"
"Great service great value"
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Hi, just signed up for highspeed DSL and man is great DCAnet support was
great walked me through the setup and viola online at last.
Their technical support never got angry or frustrated with my stupid
questions.
PHM
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