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Review by (hidden by request)
Posted: 8.7 years ago
(review was emailed from domain chippewa.tec.wi.us)
 Eau Claire,Eau Claire,WI
 $119 per month (12 month contract)
 "They occasionally worked as ordered."
 "Never responded to voice mail or email."
 "In my experience, NConncect stands for No-Connect"
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Connection reliability:
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NConnect Internet has to be one of the sorriest excuses for an ISP
that I have encountered. I signed up for a year contract for DSL service
in Eau Claire, Wisconsin. (They can no longer sell in this area due to
the CLEC's dissatisfaction with their performance) When the service was
installed, it worked flawlessly for only about a month. Then the speed
problems started occurring... A month and a half later they supposedly
had their pipe and/or router upgraded and speed approached what I had
ordered.
Then they switched their billing system to email billing rather than mailing
paper invoices. I received a total of one bill by email. After that, all
I ever received was disconnect notices for non-payment of bills. My
contract specifically stated that payment was due upon receipt of an
invoice but they couldn't bother to send one, only threats of disconnect
ion. I managed to get a hold of the billing department once and they
attempted to verify that our account was being sent to the proper email
address and was in fact being emailed out - As near as they could tell it
was (Did you ever hear of paying for software training on your new
system... HELLO???)
Maybe one in five times trying to contact the company did I actually
talk to a person - they claimed that the emails were sent out and that
they would resend my bill - it never arrived. I run and maintain my own
servers located on my premises; the logs do not even show an attempt to
connect even though I specifically gave them my correct email address on
more than one occasion. (I should point out that I used to be a network
administrator for a different ISP and am currently a network technician
for a Technical College. The mail works from everywhere else, why not
from their servers...) One of the times I was able to reach someone there
who had an idea what was going on, he suggested I use email to contact
them as it received more attention. I emailed them several times trying
to sort out the problems with billing. My email client has an auto-return
that replies when email is read - I never received confirmation that they
even read the mail.
Tech support tried to assist whenever we could reach them - unfortunately the ones I reached lacked people skills or actual knowledge of how the system worked. Only one in five calls were actually answered by a person - my voice mails were never replied to. Even though I made payments via credit card whenever they sent disconnect notices, they still tried to disconnect the service regularly even though I had paid. (Usually at 1:00am when there was no tech support available to attempt to contact. Altogether a sloppy job at best - unplugging and plugging the DSLPIPE restored some usage...)
Also part of my contract was that I was to pay the final month of the contract in advance as part of the installation charge. I notified them a couple
weeks ago (early February) that when the contract was to expire (late March) I would be switching to another provider -- NConnect decided to cut off service a month early even though I had prepaid the final month of the contract.
If the ISP that I had worked at had offered such poor service to it's
customers it wouldn't have stayed in business. If there had been another
choice locally for consistent high-speed service and a reasonable
static-ip block I would have chosen them. Market availability is no
excuse for shoddy service, now that another provider is offering
similar services I am gladly going to pay more just to get the respect
that any customer deserves.
Bottom line - Unless there is no other provider locally, I would recommend avoiding NConnect Internet at all costs. In my experience, NConnect stands for NoConnect - either with their staff or their service.
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