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**This is a long one but you better read it if you are considering switching to Mpower** Sales rep came calling offering a "package deal including all local & long distance as well as SDSL for a "low low price". The sales rep even "guaranteed" a full 1024k up/down speed and wrote it on the contract. I was extremely clear of my requirements: 4 public static IPs, that the working fine for the past 6 years Pac Bell line was going to stay in at least long enough to switch all the NS records over to the new IPs and ensure the circuit worked. As sonn as the contract was singed it was clear they were at best clueless. Even though I explicitly stated that I needed multiple static IP addresses to host services (DNS, Mail, WWW, etc) every time I called to try to set up the install they had a very difficult time getting past the thought that I was trying to assign an IP to every workstation in the office, kept asking me about what OS I was running and telling me about this new fangled technology called Network Address Translation  Once they were finally convinced that I needed 4 IPs and was in fact promised them they got stuck on the idea that they needed to terminate the Pac Bell DSL in order to even install theirs. Even after I explained to them that the Pac Bell DSL was staying for a while they had Pac Bell run new copper to the MPOE but not install a new jack, when I called the on that they said it was because the new line was of course going to use the jack the Pac Bell DSL was using now. We ended up paying a wiring guy to run a new line & jack for their DSL, with them calling every other day pestering us on when we were going to get it done. After the new jack was in we scheduled the install for a weekday between 9am and 2pm, I was there until 3pm and had to leave, they came at 3:30. After we rescheduled they finally did the install. The inintial speed was more like 300 up/down, comaplaining got it to 700 up/down, admittedly twice as fast as the Pac Bell upstream but half the speed of the Pac Bell downstream. Still nowhere near the promised 1024 up/down we were "guaranteed". The new status is that they are claiming that the guarantees handwritten on the contract are unenforcable and unless we allow them to terminate all our Pac Bell voice & data circuits on our behalf they will cancel our contract and charge us more than $7000 as a cancellation fee ($300/mo x 24mo) Honestly I don't have a clue why they are being so insistent that the Pac Bell circuits are terminated. member for 19.4 years, 11 visits, last login: 12.2 years ago lodged 19.4 years ago
I had nothing but bad experiences with MPower. Every opportunity they had the bill was screwed up. I think I spent more time on the telephone with them trying to get my bill straight than I spent time sleeping. They would cash payment checks and not credit them to the account. After finally being fed up, I changed to another company and then after that I fought with them for two years. No matter what documentation I showed them, they did what they wanted to do and didn't care. 99% of the time they would defer calls to a different person who didn't know what was going on. They would constantly say that the office that needed to handle any corrections or errors was in Nevada and when I would call the number they gave me for Nevada, they would say that it had to be handled locally in Los Angeles. They hired a collection firm to harass us - and the collection company threatened us with physical harm saying they would come down to our office and beat up the employees if we didn't pay the bill ($420.00). My personal experience and advice is that you be very careful if you decide to do business with MPower. member for 20 years, driveby review (so far) lodged 20 years ago
When we signed up with Mpower service was great, fast and reliable, then Florida Digial Network buys them out and moves everyone to their network and reliability and routing have gone down hill, I used to get less then 8ms pings to our 2 local data centers here in Atlanta, now I get 50ms because I'm now being routed through Texas & DC!!, they say nothing is wrong. On top of that they've had to replace our netopia modem/router 3 times now because it's gone bad. Oh well, I'm leaving them now and going to try earthwave. member for 20 years, 10 visits, last login: 19.1 years ago lodged 20 years ago
I had a good link with my sales person. But i've only been installed two days now. Bad thing is when he connected my dsl he disconnected all my phone lines. I found out later after he left he plucked out all my phone lines and took the jack that my phone was connected in. I took out the phone so they could install it there. I went to look at the outside and inside wiring. The outside was all okay, i even called sbc to see what my options were. The cut lines were from inside as it was shown to me. Mpower said they were willing to reinburst me, which i called again and they are not willing to(the department that take cares of reinburstment). As using this for business my phone line was more important to me. And yet they still are telling me that it is my problem and that i can't prove that its their fault. Shit they took the jack! i had my phone on! isn't that proof enough that the dsl shouldn't even be there in the first place? They are still blaming it on me. And i told them i can't stay with mpower like this cause they are trying to ruin my business. They told me that if i canceled with them that i would be charged penalties. I guess i may have to talk to my lawyer and work things out with them. Not good business practices. The supervisors were of no help. I suggest that if you have any problems mpower could yet be the worse case ever. They wont even come out to fix the problem. Even some of them said it was their fault. I had a lady tell me i had to prove it and that they always blame them and sbc doesn't know what they are doing. The installer for my dsl was VINCE. He denys that he has done anything wrong and some of mpower techs continues to say its all my fault and my problem while some say yea its most likely their fault and to get reinburst. Anyways either mpower is gonna fix it in a timely matter which is now! cause they wont even schedule something and work something out for me. I have to say their tech and customer service is the worse ever. Vince is still saying there is no need to come out and that its my fault. To mpower customers are somewhat always wrong and that its always other people's fault. I see why people have so many complains about fixing services with mpower. SUPPORT SUCKS @$$ with mpower. member for 22.4 years, 381 visits, last login: 16.1 years ago lodged 20.5 years ago
This is an update to the below ... after posting this review I was contacted by an "account manager" or somone who said thats what they were. He was sorry for all my problems and promised to fix them all. Needless to say not a thing happened, not returned phone calls yet. In fact the only thing to happen is that my bill has gone from $135.00 a month to $150.00 a month. I have cancelled the service but they havent shut it off or made arrangments to pick up thier equipment. If you are looking for DSL service DO NOT get it from these people. They are a rip off and will leave you hanging. ORIGINAL POST BELOW: Order to install was ok. Once the installer got here he could not get the DSL running and promised he'd be back the next day. Never showed up ..... after I called he came the next morning and said he was here during the night and we had been running all day. We were working until 12am the night "he came", we never saw him ... Since then our speeds have been slow. The pricing on DSL reports was 1.1/1.1 for $135.00 mo. We are getting 300/300 for that price. After calling thier tech support, they let me know that they have me setup at 320/320 not for 1 meg service and that I need to call my sales rep and either have him make the call to bring my speed up or reduce my monthly cost. He also said that my noise ratio was all over the place (don't you think they should send someone out to fix it)? Called him a week ago and left a message like I always have to do. Haven't heard from him or anyone else. Wasn't supposed to be an installation charge, my bill has a $134.00 install charge on it. Service includes, static IP using Copper Mountain DSL modem. member for 23 years, 105 visits, last login: 9.9 years ago updated 22.3 years ago
Mpower has some things going for it, easy to get going...no install fees, pretty stable overall. On the other hand, the service is expensive, the speeds vary on the slow side, and thus I can't help but feel that I am getting ripped off. And my account was set at 784 (instead of 1.2) for close to a month...and I still haven't recieved compensation or bill adjustment for that. My account manager won't call me back anymore, so f**k it. Time for a new ISP. member for 22.3 years, 4 visits, last login: 22.3 years ago lodged 22.3 years ago
After they took my signature on the contract pacbell came out like clock work Mpower never told me they were coming mpower never called me to set up installation. Mpower didnt return ONE phone call or 5 emails. I even email vp of sales. they are going under. I will go with pacbell MPOWER SUCKS member for 22.3 years, 3 visits, last login: 22.3 years ago lodged 22.3 years ago
After they tok my signiture on teh contract pacbell came out like clock work Mpower never told me they were coming mpower never called me to set up installation. Mpower didnt return ONE phone call or 5 emails. I even email vp of sales. they are going under. I will go with pacbell MPOWER SUCKS member for 22.3 years, 3 visits, last login: 22.3 years ago lodged 22.3 years ago
The install went fairly quickly, but it was hard to get the email, DNS, etc. set up because they would only talk to the person who ordered it...the business owner. They won't talk to the tech staff until the owner of the company calls and authorizes, one name at a time. We do have routed service, with one IP. They're hosting the domain, etc. That's on a Unix/Linux box, so when our web designer got sloppy and wasn't consistent with cases in links, the links broke. But their documentation doesn't tell you what they're hosting on, so she didn't know. Network status is buried behind password protection, so it's hard for users to check if the problem is on our end or theirs. member for 23.8 years, 77 visits, last login: 15.5 years ago lodged 22.3 years ago
The install was/is horrible!! Took 4 1/2 hours to install one DSL line. Left without ensuring each computer could connect to the DSL, setting up mailboxes, etc. Said that was our problem. Took 2 1/2 weeks to get the domain name location changed so we could receive emails properly. As a result of the domain name location debacle, which went beyond March 31, (the date we terminated our old DSL provider) we lost all unopened emails for five days. We still do not have our web page working because that also is not their problem! The speed is not what was promised (we were promised 1.5 and are getting 700-900). Another debacle is the voice lines. Installed 3 weeks ago and we are still having problems with clients getting the recorded message "This line has been disconnected"! Yes, you read correctly. Price above is only for DSL line, not voice lines and includes tax. Bottom line: Forget mpower unless you want a headache! Our problems have NEVER been fixed and we are firing mpower as soon as we can get another carrier signed up!! I don't think it's that they don't want to fix the problem, they just can't. It is one thing after another!! Goodbye Mpower! member for 23.1 years, 15 visits, last login: 22.6 years ago updated 22.8 years ago
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