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SNET - Southern NE Telephone page on DSLReports
Six Month Rating
Closed to new reviews.

Reviews:
bullet 305 reviews (170 good) (69 bad)

Review by Lou_n_Di See Profile

  • Location: Seymour,New Haven,CT
  • Cost: $31 per month (12 month contract)
  • Install: about 21 days
  • Telco party Southern New England Telephone
Good "Excellent installation Tech (Matt)"
Bad "Extremely poor phone Customer Service and Tech Support"
Overall "I would rate this service as VERY GOOD"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

My Other Reviews

·Comcast
·AT&T DSL Service
Initial contact with SNET was on 12/28/00 with an Installation Date of 01/17/01.
Location- Seymour CT
Service- 384kbps-1.5mbps down/128kbps up (PPPoE)
latest Speed tests yields 658 / 110 --- I'm nearly 12,000 ft from the CO
Installation by an ASI Tech-
The Tech (Matt) was GREAT--he used the tests on this site to ensure the setup was working fine!!!!!
The only tweaks I've had to do was an increase in the MTU from 1452 to 1492 and the IP address change to eliminate stalls and freezes. The MTU change was done with assistance from this group--great bunch of folks!!!! The IP address change came from the information at the Tweaks page on this site. THIS IS A GREAT SITE!!!!!!
I would rate the SNET DSL as GOOD. I've experienced no service issues in the short time I've been with them.Their phone Customer Service / Techs Support, however, is extremely poor....they seem to lack the skills and knowledge to solve problems!!
Equipment:
WIN98se
Dell xps B800 256 MbRAM
Enternet 300 Ver 1.4 PPPoE software
Kingston 10/100 Ethernet card
Efficient 5260 ADSL Modem

04/11/02--
WOW---what a difference a year and a few months makes!!!!!
Same SETUP-some minor tweaks --- an uncapped line and an extended reach DSL modem(Efficient Speed Stream Model 5262) now routinely nets me 1260kbps down and 109 up.
I would rate the service, now, as excellent.
The SNET NEWS service is a major dissappointment with poor renention and incomplete postings--I now use EASYNEWS for my USENET needs. EMAIL service has been excellent with only several server issues over the past (13) months
Service is now listed, by SNET, as 1.5mbps down/128kbps up (PPPoE)--there's no limit on the low end of the download speed!!!!

11/11/02--
Still moving along VERY well--
Email service is a bit frumpy at times over that past 8 weeks-I'm still an SNET.NET account. No change to YAHOO yet

11/08/03---
Made the "change" to a YAHOO account a while ago---same great service...UPLOAD speeds have increased, with the ISP equipment upgrades made in late September, from an average of 112 to over 210kbps...same great DOWNLOAD speed of just under 1300.

12/23/04---
No issues---service has been GREAT--- No email issues, no service interuptions, no speed issues...the latest hardware changes have netted a big improvement in UPLOAD speeds which now average 315kbps--same great download speed of just under 1300. Even got a price break to $31.95/month

member for 13.6 years, 3290 visits, last login: a few hours ago
updated 2.7 years ago

Comments:

Review by nil See Profile

  • Location: New Britain,Hartford,CT
  • Cost: $39 per month (12 month contract)
  • Install: about 30 days
Good "My connection is almost always above 1.2mbit"
Bad "Website does not list linux install information and technicians are relatively clueless"
Overall "Pretty good ISP for home use"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:

I've had pretty good experience with SNET in my area (New Britain). We're 2miles from the center and consistently receive speeds upwards of 1.2mbit. We've been with SNET for about half a year now, and it's only been down 3 or 4 times, really a pretty good track record, my dial up ISP was worse than that.

I've never had to use their tech support, so can't rate them on that part.

Overall I've been rather happy with SNET.

member for 13.8 years, 7628 visits, last login: 4 days ago
updated 3.5 years ago

Comments:

Review by veloct See Profile

  • Location: New London,New London,CT
  • Cost: $60 per month (12 month contract)
  • Install: about 21 days
  • Telco party Southern New England Telephone
Good "good support on the BBR forum, i'm getting the speed advertised, connection reliability is very good"
Bad "Need new tier to compete with cable in CT, SBC taking over, must get voice services to get discounted price"
Overall "It is rock solid in the connection side, SNET forum here at BBR is great"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

Initial:
21 days total from order, live 3 days before actual date. I've been through ISDN, IDSL, DSL and cable while living in Texas so I had an idea of what to expect. For the price of $39 (12 month contract), I ordered the 768-1500/256 service. Right from the get go i'm averaging 1270/240 on the line and I'm expecting after the initial optimizing days that it will stay the same or improve. I'm quite happy with it. The support in the forum here is excellent and everyone is very helpful, it's a god send. Everything went very smoothly. One thing to note: I have my email and web hosted elsewhere and I don't read newsgroups so I can't comment on those services.

27 Nov 2003:
I believe service has been down a total of maybe half a day. To say that it has been rock solid would be an understatement. I couldn't be happier with the service.

25 Feb 2004:
Connection reliability has been great, but SNET is no more. They are now SBC North. I've moved my review to SBC Yahoo.

1 Apr 2004:
No new tiers in CT yet. Connection is still rock solid even though I've noticed a slight slowdown and my speed tests aren't what they used to be. If I have a viable option aside DSL either with a different provider or Cable, I would definitely give them a try. SBC DSL is not the best value out there anymore, by a long shot.

July 2004:
Using myeastern.com for cable and internet and Lingo for phone (VOIP).

member for 11.6 years, 2791 visits, last login: 229 days ago
updated 4.3 years ago

Comments:

Review by BigFresh See Profile

  • Location: Stratford,Fairfield,CT
  • Cost: $25 per month
  • Install: about 3 days
  • Telco party AT&T
Good "Great speed, awesome reliability, I can count on one hand the # of days service has been down in past 5 years"
Bad "Tech support is lacking... the SBC/SNET/AT&T members in the BBR forum are better help with issues!"
Overall "For the price and service, I have seen no reason toN switch from SET/SBC/AT&T DSL since 2000."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I first ordered up SNET (Now SBC Yahoo) DSL back in 2000. Originally was on flank of the CO range, but got it anyway. Service was always reliable, although not fast at first. However, there were few, if any issues that I can recall right now.

The BBR forums were always a help with any issues, such as the switchover to the SBC Yahoo DSL, etc. Eventually, I wanted to seek help over my speed issue. Mrfixitct helped uncap my line from the CO, and got me up to speed. That was about 2003 or so. Still, never an issue with line reliability.

2004 - No issues until Nov. when the line wasn't working. DSL and Tel. worked intermittently. Turns out after a tech visit that the temperature change or weather caused the line to disconnect @ the pole. All fixed. Only other issue was a disconnect late in the evening and into the early morning. Speed would slow as a result, but would soon resume normal action by 9am.

April '05 - DSL Pro Pack is available. Already paying $25 for the years @ 1.5 Mbps down.... so, time for the upgrade to PRO for $5. With the help of Mrfixitct, line was upgraded. However, SBC dropped the ball with the final transition from the CO to a RT down the street, and was unable to get on. After wrangling with tech support, Mrfixitct helped direct a tech visit my way. Tech came, gave me new modem, tested the line, and made sure the account was set up correctly. All good so far!!!

August '06 - DSL Pro has been in place for well over a year. No serious issues. DSL line was down the other night overnight but a modem restart the following evening fixed the issue - still not sure what it is, but I did not call AT&T to complain at that point, so they may have realized it and fixed it. I think there were line issues in the area about that time as well. Overall, I still feel this package is a good value and very very reliable. I recommend the service to any who ask.

July 2008 - Moved into new condo in July 07. Ordered AT&T home phone and DSL service. After receiving hardware, we were receiving no signal or dial tone. Call in to AT&T tech support and ticket was opened. Repairman came out and found we were disconnected within the building, perhaps last owner had VOIP thru the cable co or something. Overall the service has been excellent as it always has, very reliable, consistent speed. I will likely be renewing my one year contract if I can do so.

March 2009 - Service has been pretty solid since last review. Moved up to Elite (6 Mbps) speeds and enjoyed that for a very good price. Made modifications to my phone service and got unexpected dropped back down to 3 Mbps service, which I'm not happy about. I'm hoping to call the local support line and get this resolved as it was not mentioned when modifying the features on my home phone. Home phone service has been good too... would like to get rid of the line but is essential to have where I live. Customer support was extremely helpful and friendly when I called them, I don't believe the switch in DSL service was her fault, probably part of the modification of my package that even she wasn't aware of.

Would love to get Uverse so I could kick CV to the curb, but not offered in my area yet unfortunately.

member for 13.3 years, 2134 visits, last login: 16 days ago
updated 5.4 years ago

Comments:

Review by Qixotl See Profile

  • Location: New Milford,Litchfield,CT
  • Cost: $35 per month
  • Install: about 12 days
  • Telco party Southern New England Telephone
Good "Mostly stable, good price"
Bad "No Uverse option in area yet, some connection issues"
Overall "Content with service"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I switched from Comcast since their price was almost triple what SBC/SNET was charging and I normally don't require the faster download speed of cable Internet service. SBC's Pro level service was not an option for me when signing up online, so I called their tech support number to find out why. It was a long phone call, but they went to the effort to inform me that I was 800' too far away from the CO. They didn't try to pressure me to sign up at that moment either. With the $100 rebate through Dell, I decided to settle for the Express tier anyway. My modem (SpeedStream 4100) arrived one day before my install day and I was able to set up my account on that evening as well. Thank you BBR for showing me how to set up my service without installing the SBC/Yahoo! software. My connection has been stable at 1280/315 and I have seen no hiccups yet after one week. My only gripe so far would be towards the regional Usenet server with is having moderate completion issues, but I did expect that to be the case since it is not a documented service. For now, I am pleased with my Internet connection.

UPDATE July 2007: Moved a bit further west a month ago. There was no way to transfer my DSL service to the new address via the Internet like I could do with my phone service, so I had to make that change over the phone. It took about a half hour to get everything straight, but the call was pleasant. The service at my old address was annoyingly disconnected a day early, but I was happy to see a service tech out at my new place the afternoon that I moved in. He noticed that there was too much noise in the only DSL capable node left (which would preclude a rock solid connection), so he made a line tech call without my prompting. The line tech guys were able to complete the repair that same day, so I was up and running that night. I have seen no issues with my service at this address and have been able to see a 5100+ down/640+ up connection consistently with my old SpeedStream 4100. The Usenet service is still having occasional completion and speed issues after 2.5 years, so I doubt that will ever be fixed. Other than wanting IMAP email capability from their Yahoo! based email accounts, I am quite satisfied. Hopefully they will prep this town for UVerse soon as Charter needs a kick in the pants on the TV front in this area.

UPDATE Jan 2009: Still going strong, though had a few outages late in 2008 lasting 2-4 hours each. Also, my account was misconfigured to a 1.5 Mbps download cap for a few days. The Tier 1 telephone drones were no help, but was able to get the problem fixed through a member on this site. For the most part, I have a stable and reliable connection. UVerse should be turned on here in a few months, so I will likely switch to that service then (if AT&T does not implement bandwidth caps beforehand).

member for 12.6 years, 3378 visits, last login: a few minutes ago
updated 5.6 years ago

Comments:

Review by gregamy See Profile

  • Location: Middletown,Middlesex,CT
  • Cost: $30 per month (12 month contract)
  • Install: about 14 days
  • Telco party Southern New England Telephone
Good "Installed as promised. Self-install package complete. After some repairs the service has been good."
Bad "SBC/Yahoo CD slammed TONS of crap programs on my PC; initial DSL speed unacceptable."
Overall "Better do your own homework on the technology BEFORE ordering."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

Updated 01 Sept 06. See last entry.

After a new move I had to decide on my broadband connection. I came from cable modem with limited satisfaction (Optimum Online). I had a cell phone so I didn't need a landline; I use DirectTV so I don't need cable TV. Both SBC DSL and Comcast cable promised 1500/128 speeds, but the price of the DSL/phone was cheaper than the Cable modem/TV.

I was assured on three separate phone calls to SBC reps that I could expect 1500k speeds for downloads. I gave them each the new address and the previous resident's telephone numbers. All three assured me the speeds I could expect. Based on this and pricing, I ordered a landline and DSL. DSL was installed precisely two weeks later as promised with the self-install kit arriving a couple of days in advance.

The first big hassle was the install CD. Not content to give me a simple PPOE client, this SBC/YAHOO monstrosity installed tons of craps software on my PC without asking me what I wanted installed. I got a new browser, it changed preferences, added default parental controls, add-on toolbars, desktop and menu icons, significant registry entries (enough to add two minutes to my boot time on Win2K.) It made a total mess of my PC, and I can't find anywhere wher eI could have kept it from happening. [EDIT: search the forums here for solutions to avoid this - GA]

Worst of all, when I finally got it all hooked up, I noticed that my download speeds were about the same as my dialup earlier that night. I went to three different sites and used various bandwidth testers to find that my speed was not 1500/128, it was about 150/100. That's right: one hundred and fifty. [EDIT: SBC was horrible about explaining this "optimization/learning" process. An accurate description of the system would have helped me to avoid this dissatisfaction. - GA]

A call to tech support resulted in nothing: the guy told me that I had to wait 10 days for them to "optimize" the line. I told him that I was promised 1500 speeds; could I expect the "optimization process" to increase my speeds tenfold? He gave me no response.

I then took it upon myself to do some research, and it appears that according to this web site and others I'm anywhere from 12,000 to 14,000 feet from the CO. This is info that they had prior to making these promises to me; they knew better and I'm the sucker for it.

Where I stand now is that I'm an unhappy customer after less than 24 hours. I'll give them their 10 days, and then I'll probably exercise my 30-day guarantee. Then I'll cancel DSL, I'll cancel the landline (with all the neat little attached toys) and buy cable modem service.

Hopefully this will work out, but right now I'm not too happy...

*******18 June 03 Postscript******

Due to the work of the guys on this forum, my speed issue has been resolved to my satisfaction. My download speeds are within the expected range for a 1500k connection.

I was not aware that SBC connects at the slowest available speeds and monitors the connection for reliability. Once that's established it gets upped a notch and watched again. This is the 10-day "optimization process." Unfortunately, my SBC sales rep had signed me up for "192-1500" service, which meant that once I got within that range they stopped upping the speeds. Thanks to a gentle nudge it was upped to the 1500k level and now I'm getting speeds consistent with that (minus overhead).

In addition, the link provided below by DDAWG5150 gave me the info I needed to selectively uninstall the programs slammed onto my PC by the Yahoo! install disk.

I am satisfied now. A bit perplexed about the way the company works, but satisfied by the end result nonetheless. SBC owes you guys in this forum big time; you've saved them at least one long-term phone and DSL customer.

Thanks folks!

*******22 July 03 Postscript******

Well, I'm unhappy again.

I've been watching my connection, and each and every night at approximately 12:54 AM my PPoE connection gets renewed and I get a new unique IP address. Every night.

I called tech support and was asked if I bought a static IP address. I told him no, and he replied that the system is set up to work this way intentionally "for your security".

One of my main intentions for buying SBC DSL was to be able to access my resources from outside my home. Since they are changing my IP address each and every night, and I have no way to determine what the update IP is from the outside, this "feature" has removed my ability to get there.

They offer you a "deal" to "fix" the problem; that awesome deal is $59.95 for eight IP addresses, despite the fact that I'm currently paying $29.95 and I only need one IP address. Given that the only reason I have a home phone line instead of using my cellphone for everything is that I wanted DSL, this whole schmozzle would cost me a total of about $120 per month for Internet access.

This new development is giving me great pause: I am seriously re-thinking Internet access alternatives, given the amount of money being spent.

*******19 November 03 Postscript******

Talk about your up and down relationship...

I've resolved the changing IP issue by adding a PC to my internal LAN, running a separate program that monitors the router's IP address and updates my DNS records automatically (DynDNS, see noeld.com). Not the perfect solution, but it works.

New problem: over the last 3 months I've been having connection problems: disconnects, extremely slow speeds, audible phone noise. It took 6 weeks and three technician visits (including an external wire replacement) to get rid of the audible phone noise but my DSL speeds were stuck at around 800. I finally got fed up and re-terminated all the outside wiring connections at the house and at the pole myself and cleaned up all the bits of insulation and corrosion that the telco technician left on the wires. Result: a very clean, consistent 1300/200 speed. While I'm not happy that I had to do this myself after three tech visits (the external wiring is supposed to be the responsibility of the telco) I'm glad it's fixed.

Frankly, if it wasn't for the help I got on this forum I probably would have canceled DSL long ago...I still can't imagine what the ordinary Joe is going through dealing without this board...

So, the relationship is "up" right now; let's see if it can stay that way for a few months...GA

*******24 February 2004 Update******

It's been over 3 months since I repaired the outside wiring as described above, and my service has been excellent. Consistent max speeds, minimal - if any - noise problems, and minimal disconnects. The every-once-in-a-while new IP address still happens on occasion but it's manageable.

My 1-year anniversary is in May, and if this level of service is maintained - and they continue to offer the pricing packages that are competitive with Comcast Cable Internet - I will be re-subscribing to SBC DSL. - GA

*****01 September 06 Update*****

I re-subscribed again this year, except I chose to drop all unnecessary phone add-ons (voice mail, caller ID, call forwarding, etc) and subscribing to Express (I'm too far away from the CO for Pro) in order to get the costs down to ~$42/mo total.

My service over the past year has been good, and consistent. Despite the original teething problems, my transfer rates for the Express service has been a consistent ~380k upload and ~1300 download, despite the distance. I have to reboot the modem every month or so, but otherwise no issues. - GA

*****10 November 2008 Update*****

The last several years have been pretty good. I've gotten consistent speeds, consistent service, and only a couple of calls for physical line probs (that were addressed promptly). As a result, I upgraded from basic (1.5MBit, $19.95) to Pro (3.0MBit, $30). After a couple of tech visits to fix physical line probs service has been good; I'm seeing ~2.5Mbit down and ~400k up.

Still with 'em after all these years...once again thanks to the tech support I get from this forum... - GA

member for 11.3 years, 3450 visits, last login: 3 days ago
updated 5.8 years ago

Comments:

Review by pandora See Profile

  • Location: Danbury,Fairfield,CT
  • Cost: $39 per month
  • Install: about 60 days
  • Telco party AT&T
Good "Moderately priced broadband"
Bad "No problems over the past year, can't get more than basic DSL speed."
Overall "Moderate cost, low speed for broadband."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

AT&T delivered me broadband many years ago as SNET, I'm still running at the same speed they gave me almost a decade ago with no prospect of going faster. Of late the price has almost doubled with no service improvement, though I'm no longer on a contract. If I could keep my AT&T email accounts, I'd be gone in a heartbeat. I'm preparing to give Comcast HSI a try, and will keep AT&T while testing Comcast HSI. Once I've made a decision, I'll update my review. AT&T is failing to provide me with necessary network speed. It seems stuck for me in the year 2000.

-------------

Update, AT&T DSL was ok for a 1.5mb down / 384 kb up service. My needs changed, AT&T didn't. The 1.5/384 tier was the only tier AT&T made available to me. I have run Comcast concurrently with AT&T for about 2 months. Today I made the switch to Comcast. Which is providing me about 4 times the speed for about twice the price after their introductory 6 month special is over. I'd have stayed with AT&T if they offered a faster tier. Catalog this as a former AT&T DSL customer review.

member for 13.3 years, 5690 visits, last login: a few hours ago
updated 6.1 years ago

Comments:

Review by meskinct See Profile

  • Location: Danbury,Fairfield,CT
  • Cost: $18 per month (12 month contract)
  • Install: about 10 days
  • Telco party Southern New England Telephone
Good "Solid Connection, Solid Speeds, Solid Service."
Bad "Phone Support blows..but I never have to call support."
Overall "Solid service, priced competitively."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

My Other Reviews

·Charter
·Comcast
Install Date 13-AUG-2001-
Overall, I am a pleased customer. Cable just showed up on my block in Jan 2002. I'm sticking with my DSL. I wish there was a 'Network Status' page. When they pulled my DSLAM they gave me a month free. No complaints.

15-FEB-2002 Update-
Still no problems. Tweaked connection and get 1300/138 service consistently.

27-APR-2002 Update-
Still no problems to report. Still getting 1300/138 service. Now hosting FTP and HTTP (Tomcat) from home. Wrote our own little network monitor page. I'm very happy.

12-NOV-2002 Update-
Still rockin' at 1300/138. Very happy. Great people and help in the SNET forum. Have not migrated over to Yahoo! servers. I'm waiting for the official notice from SNET/SBC.

02-FEB-2003 Update-
Still rockin' . Migrated over to Yahoo! mail servers. Migration went smoothly and I'm very happy. Also glad that SBC now has online support right here on Broadband Reports.

20-AUG-2003 Update-
One word. SOLID. Life is good. May go for more upload soon.

05-SEP-2003 Update-
Rumor has it that we will be getting a bump in upload speed soon to 256. Sweet! I have a feeling though that the 29.95 package will be going to 39.95 when I try to sign up for another year. My contract is up sometime in April 2004 I think. We will see........ Still a great connection and @ 29.95, still a great price.

27-NOV-2003 Update-
SOLID - No downtime what-so-ever. Still waiting for the bump in upload to occur here but some others in the state have been upgraded already. Apparently, all upgrade are expected to be completed by April 2004 so I'm hanging tight. Still a happy camper! Good job SBC!

26-JUL-2004 Update-
SOLID - Re-upped for another year in June. Still waiting for upload....

14-OCT-2004 Update-
The upload speed increase is here! Terrific! Now I'm clocking in at 1298dn/320up all for $29.95 a month. This service continues to be SOLID as a rock. Added streaming radio to my site and can now support two users @ 128kbps and still host my site. SBC, I'm loving you right now. Still waiting for the 3000/384 package to hit CT but I'm a happy camper right now. Sniff, sniff do I smell fiber in my future?

30-DEC-2004 Update-
The 'Pro' package (3008/512) finally became available in CT! Went live on 22-DEC-2004 and I am pulling down speeds of 2530dn/430up. Now paying $36/month for this new package. Service continues to be rock solid. I'm now at 88% of what the line can handle as I'm ~10,000 ft from my RT. Now I wait for SBC fiber to come to my neighborhood. Maybe in a few years. Great job SBC! Now if they get rid of the PPPoE I'll be even happier.

14-AUG-2005 Update-
Solid service continues. Price continues to drop. I'm now paying $24.95 a month for the "Pro" package. I had no problems signing up for another year as I couldn't ask for better service for this price. I still would like more upload but I'm sure that will come in time. I'm thinking about getting a second line and a load balancing router for more speed. A static IP would also be nice.

13-MAR-2006 Update-
Solid! Now paying 17.99/mo for "Pro". Waiting for that IPTV to roll out soon. Lovin' my DSL.

15-DEC-2006 Update-
Wow! Has it been almost nine months since my last review? Nothing has changed. Still great service and pricing. Still waiting for IPTV. Not holding my breath on that though. Very happy. We will see what happens come March when my contract is up. Apparently, they are doing away with contracts on the price listed for 'Pro' service on AT&T's website currently says 24.99. So we will see. Still happy for now though.

03-JUL-2007 Update-
Everything is still good. Now paying 24.99 a month for 3008/512 'Pro' w/ no contract. No downtime at all. Waiting for U-Verse to show up. Apparently, there is going to be a new VRAD installed to service my area soon. They are sprouting up all over.

09-SEP-2007 Update-
We are still here waiting for U-VERSE. Still at 24.99 for 3008/512 'Pro' w/ no contract. Service hasn't gone down a single time over the last year.

member for 12.7 years, 6739 visits, last login: a few hours ago
updated 7 years ago

Comments:

Review by husky55 See Profile

  • Location: Madison,New Haven,CT
  • Cost: $24 per month (12 month contract)
  • Install: about 15 days
  • Telco party Southern New England Telephone
Good "Excellent service, price performance ratio"
Bad "really bad tech support from India, CA, AK to service CT"
Overall "Happy camper after terrible start"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I had Comcast for several years and recently Comcast upped their speed to 4 Mbps so with some anxiety that I decided to switched to SBC-SNET DSL 3Mbps package.After the usual wait of a week or so I got my self install package of Speedstream 5100b and the CD. No problem to install filters, PPPOE and so on, except that I got about 150 kbps upload. Real shocked. Called tech support who said that my house is to far 145000 ft and line cannot be upgraded. I was routed to India, CA, AR and New Haven CT tech support who told me it impossible. This went on for several days.

I drove the exact telephone line path to the CD MDSNCT01 at 806 Post Road in Madison, CT. Exact distance 11500ft and 10000 as the crow flies. May be we are too far from the CO.

Finally, I got lucky and got help from very knowledgeable people from SBC-SNET DSL, same company, who told me my line is NOT a problem and had me connected and provisioned properly. My speed is now 2500 kbps, some thing like 17X better than when I started.

Could not be any happier, but what a choppy and terrible start. SBC is their own worst enemy. Please somebody from SBC management, fix this!!!

member for 9.5 years, 679 visits, last login: 62 days ago
updated 7.2 years ago

Comments:

Review by Rungel See Profile

  • Location: Baltic,New London,CT
  • Cost: $24 per month (12 month contract)
  • Install: about 14 days
  • Telco party Southern New England Telephone
Good "Very dependable for me..."
Overall "It's been worth it for me..I don't think I could ever do without it.."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

My Other Reviews

·Charter
·AT&T DSL Service
Ok.. here's my update: Things are pretty much the same.. Very Good.. SBC or AT&T as it's known now has 3 different speed packages. I went for the best there Elite service. 6000/ 758 or something like that. My real time speeds have been around 5031 download. And 638 up. The package cost me 44.95 but i get a $21 credit towards this for signing up for a year. My time will be coming to a close soon. So it will be interesting to see what they offer me.

I think were pretty lucky living in an area with competition .. some friends I know have phone companies who own or control there whole area. So there stuck paying more then we do. For much slower speeds.

I also have there Dish TV service which i like much better then Adelphia cable. When i first got it i could not believe the difference in the sound and picture.

member for 12.8 years, 6551 visits, last login: a few hours ago
updated 7.6 years ago

Comments: