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 Review by BigFresh 
UPDATED: 243 days ago
member for 8.5 years, 1697 visits, last login: a few hours ago
 Stratford,Fairfield,CT
 $25 per month
 about 3 days
 AT&T
 "Great speed, awesome reliability, I can count on one hand the # of days service has been down in past 5 years"
 "Tech support is lacking... the SBC/SNET/AT&T members in the BBR forum are better help with issues!"
 "For the price and service, I have seen no reason toN switch from SET/SBC/AT&T DSL since 2000."
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I first ordered up SNET (Now SBC Yahoo) DSL back in 2000. Originally was on flank of the CO range, but got it anyway. Service was always reliable, although not fast at first. However, there were few, if any issues that I can recall right now.
The BBR forums were always a help with any issues, such as the switchover to the SBC Yahoo DSL, etc. Eventually, I wanted to seek help over my speed issue. Mrfixitct helped uncap my line from the CO, and got me up to speed. That was about 2003 or so. Still, never an issue with line reliability.
2004 - No issues until Nov. when the line wasn't working. DSL and Tel. worked intermittently. Turns out after a tech visit that the temperature change or weather caused the line to disconnect @ the pole. All fixed. Only other issue was a disconnect late in the evening and into the early morning. Speed would slow as a result, but would soon resume normal action by 9am.
April '05 - DSL Pro Pack is available. Already paying $25 for the years @ 1.5 Mbps down.... so, time for the upgrade to PRO for $5. With the help of Mrfixitct, line was upgraded. However, SBC dropped the ball with the final transition from the CO to a RT down the street, and was unable to get on. After wrangling with tech support, Mrfixitct helped direct a tech visit my way. Tech came, gave me new modem, tested the line, and made sure the account was set up correctly. All good so far!!!
August '06 - DSL Pro has been in place for well over a year. No serious issues. DSL line was down the other night overnight but a modem restart the following evening fixed the issue - still not sure what it is, but I did not call AT&T to complain at that point, so they may have realized it and fixed it. I think there were line issues in the area about that time as well. Overall, I still feel this package is a good value and very very reliable. I recommend the service to any who ask.
July 2008 - Moved into new condo in July 07. Ordered AT&T home phone and DSL service. After receiving hardware, we were receiving no signal or dial tone. Call in to AT&T tech support and ticket was opened. Repairman came out and found we were disconnected within the building, perhaps last owner had VOIP thru the cable co or something. Overall the service has been excellent as it always has, very reliable, consistent speed. I will likely be renewing my one year contract if I can do so.
March 2009 - Service has been pretty solid since last review. Moved up to Elite (6 Mbps) speeds and enjoyed that for a very good price. Made modifications to my phone service and got unexpected dropped back down to 3 Mbps service, which I'm not happy about. I'm hoping to call the local support line and get this resolved as it was not mentioned when modifying the features on my home phone. Home phone service has been good too... would like to get rid of the line but is essential to have where I live. Customer support was extremely helpful and friendly when I called them, I don't believe the switch in DSL service was her fault, probably part of the modification of my package that even she wasn't aware of.
Would love to get Uverse so I could kick CV to the curb, but not offered in my area yet unfortunately.
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Review by Qixotl
UPDATED: 314 days ago
member for 7.8 years, 2311 visits, last login: a few hours ago
New Milford,Litchfield,CT
$35 per month
about 12 days
Southern New England Telephone
"Mostly stable, good price"
"No Uverse option in area yet, some connection issues"
"Content with service"
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I switched from Comcast since their price was almost triple what SBC/SNET was charging and I normally don't require the faster download speed of cable Internet service. SBC's Pro level service was not an option for me when signing up online, so I called their tech support number to find out why. It was a long phone call, but they went to the effort to inform me that I was 800' too far away from the CO. They didn't try to pressure me to sign up at that moment either. With the $100 rebate through Dell, I decided to settle for the Express tier anyway. My modem (SpeedStream 4100) arrived one day before my install day and I was able to set up my account on that evening as well. Thank you BBR for showing me how to set up my service without installing the SBC/Yahoo! software. My connection has been stable at 1280/315 and I have seen no hiccups yet after one week. My only gripe so far would be towards the regional Usenet server with is having moderate completion issues, but I did expect that to be the case since it is not a documented service. For now, I am pleased with my Internet connection.
UPDATE July 2007: Moved a bit further west a month ago. There was no way to transfer my DSL service to the new address via the Internet like I could do with my phone service, so I had to make that change over the phone. It took about a half hour to get everything straight, but the call was pleasant. The service at my old address was annoyingly disconnected a day early, but I was happy to see a service tech out at my new place the afternoon that I moved in. He noticed that there was too much noise in the only DSL capable node left (which would preclude a rock solid connection), so he made a line tech call without my prompting. The line tech guys were able to complete the repair that same day, so I was up and running that night. I have seen no issues with my service at this address and have been able to see a 5100+ down/640+ up connection consistently with my old SpeedStream 4100. The Usenet service is still having occasional completion and speed issues after 2.5 years, so I doubt that will ever be fixed. Other than wanting IMAP email capability from their Yahoo! based email accounts, I am quite satisfied. Hopefully they will prep this town for UVerse soon as Charter needs a kick in the pants on the TV front in this area.
UPDATE Jan 2009: Still going strong, though had a few outages late in 2008 lasting 2-4 hours each. Also, my account was misconfigured to a 1.5 Mbps download cap for a few days. The Tier 1 telephone drones were no help, but was able to get the problem fixed through a member on this site. For the most part, I have a stable and reliable connection. UVerse should be turned on here in a few months, so I will likely switch to that service then (if AT&T does not implement bandwidth caps beforehand).
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 Review by gregamy
UPDATED: 1 year ago
member for 6.5 years, 2060 visits, last login: a few hours ago
Middletown,Middlesex,CT
$30 per month (12 month contract)
about 14 days
Southern New England Telephone
"Installed as promised. Self-install package complete. After some repairs the service has been good."
"SBC/Yahoo CD slammed TONS of crap programs on my PC; initial DSL speed unacceptable."
"Better do your own homework on the technology BEFORE ordering."
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Updated 01 Sept 06. See last entry.
After a new move I had to decide on my broadband connection. I came from cable modem with limited satisfaction (Optimum Online). I had a cell phone so I didn't need a landline; I use DirectTV so I don't need cable TV. Both SBC DSL and Comcast cable promised 1500/128 speeds, but the price of the DSL/phone was cheaper than the Cable modem/TV.
I was assured on three separate phone calls to SBC reps that I could expect 1500k speeds for downloads. I gave them each the new address and the previous resident's telephone numbers. All three assured me the speeds I could expect. Based on this and pricing, I ordered a landline and DSL. DSL was installed precisely two weeks later as promised with the self-install kit arriving a couple of days in advance.
The first big hassle was the install CD. Not content to give me a simple PPOE client, this SBC/YAHOO monstrosity installed tons of craps software on my PC without asking me what I wanted installed. I got a new browser, it changed preferences, added default parental controls, add-on toolbars, desktop and menu icons, significant registry entries (enough to add two minutes to my boot time on Win2K.) It made a total mess of my PC, and I can't find anywhere wher eI could have kept it from happening. [EDIT: search the forums here for solutions to avoid this - GA]
Worst of all, when I finally got it all hooked up, I noticed that my download speeds were about the same as my dialup earlier that night. I went to three different sites and used various bandwidth testers to find that my speed was not 1500/128, it was about 150/100. That's right: one hundred and fifty. [EDIT: SBC was horrible about explaining this "optimization/learning" process. An accurate description of the system would have helped me to avoid this dissatisfaction. - GA]
A call to tech support resulted in nothing: the guy told me that I had to wait 10 days for them to "optimize" the line. I told him that I was promised 1500 speeds; could I expect the "optimization process" to increase my speeds tenfold? He gave me no response.
I then took it upon myself to do some research, and it appears that according to this web site and others I'm anywhere from 12,000 to 14,000 feet from the CO. This is info that they had prior to making these promises to me; they knew better and I'm the sucker for it.
Where I stand now is that I'm an unhappy customer after less than 24 hours. I'll give them their 10 days, and then I'll probably exercise my 30-day guarantee. Then I'll cancel DSL, I'll cancel the landline (with all the neat little attached toys) and buy cable modem service.
Hopefully this will work out, but right now I'm not too happy...
*******18 June 03 Postscript******
Due to the work of the guys on this forum, my speed issue has been resolved to my satisfaction. My download speeds are within the expected range for a 1500k connection.
I was not aware that SBC connects at the slowest available speeds and monitors the connection for reliability. Once that's established it gets upped a notch and watched again. This is the 10-day "optimization process." Unfortunately, my SBC sales rep had signed me up for "192-1500" service, which meant that once I got within that range they stopped upping the speeds. Thanks to a gentle nudge it was upped to the 1500k level and now I'm getting speeds consistent with that (minus overhead).
In addition, the link provided below by DDAWG5150 gave me the info I needed to selectively uninstall the programs slammed onto my PC by the Yahoo! install disk.
I am satisfied now. A bit perplexed about the way the company works, but satisfied by the end result nonetheless. SBC owes you guys in this forum big time; you've saved them at least one long-term phone and DSL customer.
Thanks folks!
*******22 July 03 Postscript******
Well, I'm unhappy again.
I've been watching my connection, and each and every night at approximately 12:54 AM my PPoE connection gets renewed and I get a new unique IP address. Every night.
I called tech support and was asked if I bought a static IP address. I told him no, and he replied that the system is set up to work this way intentionally "for your security".
One of my main intentions for buying SBC DSL was to be able to access my resources from outside my home. Since they are changing my IP address each and every night, and I have no way to determine what the update IP is from the outside, this "feature" has removed my ability to get there.
They offer you a "deal" to "fix" the problem; that awesome deal is $59.95 for eight IP addresses, despite the fact that I'm currently paying $29.95 and I only need one IP address. Given that the only reason I have a home phone line instead of using my cellphone for everything is that I wanted DSL, this whole schmozzle would cost me a total of about $120 per month for Internet access.
This new development is giving me great pause: I am seriously re-thinking Internet access alternatives, given the amount of money being spent.
*******19 November 03 Postscript******
Talk about your up and down relationship...
I've resolved the changing IP issue by adding a PC to my internal LAN, running a separate program that monitors the router's IP address and updates my DNS records automatically (DynDNS, see noeld.com). Not the perfect solution, but it works.
New problem: over the last 3 months I've been having connection problems: disconnects, extremely slow speeds, audible phone noise. It took 6 weeks and three technician visits (including an external wire replacement) to get rid of the audible phone noise but my DSL speeds were stuck at around 800. I finally got fed up and re-terminated all the outside wiring connections at the house and at the pole myself and cleaned up all the bits of insulation and corrosion that the telco technician left on the wires. Result: a very clean, consistent 1300/200 speed. While I'm not happy that I had to do this myself after three tech visits (the external wiring is supposed to be the responsibility of the telco) I'm glad it's fixed.
Frankly, if it wasn't for the help I got on this forum I probably would have canceled DSL long ago...I still can't imagine what the ordinary Joe is going through dealing without this board...
So, the relationship is "up" right now; let's see if it can stay that way for a few months...GA
*******24 February 2004 Update******
It's been over 3 months since I repaired the outside wiring as described above, and my service has been excellent. Consistent max speeds, minimal - if any - noise problems, and minimal disconnects. The every-once-in-a-while new IP address still happens on occasion but it's manageable.
My 1-year anniversary is in May, and if this level of service is maintained - and they continue to offer the pricing packages that are competitive with Comcast Cable Internet - I will be re-subscribing to SBC DSL. - GA
*****01 September 06 Update*****
I re-subscribed again this year, except I chose to drop all unnecessary phone add-ons (voice mail, caller ID, call forwarding, etc) and subscribing to Express (I'm too far away from the CO for Pro) in order to get the costs down to ~$42/mo total.
My service over the past year has been good, and consistent. Despite the original teething problems, my transfer rates for the Express service has been a consistent ~380k upload and ~1300 download, despite the distance. I have to reboot the modem every month or so, but otherwise no issues. - GA
*****10 November 2008 Update*****
The last several years have been pretty good. I've gotten consistent speeds, consistent service, and only a couple of calls for physical line probs (that were addressed promptly). As a result, I upgraded from basic (1.5MBit, $19.95) to Pro (3.0MBit, $30). After a couple of tech visits to fix physical line probs service has been good; I'm seeing ~2.5Mbit down and ~400k up.
Still with 'em after all these years...once again thanks to the tech support I get from this forum... - GA
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 Review by meskinct
UPDATED: 2.2 years ago
member for 7.8 years, 4290 visits, last login: a few hours ago
Danbury,Fairfield,CT
$18 per month (12 month contract)
about 10 days
Southern New England Telephone
"Solid Connection, Solid Speeds, Solid Service."
"Phone Support blows..but I never have to call support."
"Solid service, priced competitively."
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Install Date 13-AUG-2001-
Overall, I am a pleased customer. Cable just showed up on my block in Jan 2002. I'm sticking with my DSL. I wish there was a 'Network Status' page. When they pulled my DSLAM they gave me a month free. No complaints.
15-FEB-2002 Update-
Still no problems. Tweaked connection and get 1300/138 service consistently.
27-APR-2002 Update-
Still no problems to report. Still getting 1300/138 service. Now hosting FTP and HTTP (Tomcat) from home. Wrote our own little network monitor page. I'm very happy.
12-NOV-2002 Update-
Still rockin' at 1300/138. Very happy. Great people and help in the SNET forum. Have not migrated over to Yahoo! servers. I'm waiting for the official notice from SNET/SBC.
02-FEB-2003 Update-
Still rockin' . Migrated over to Yahoo! mail servers. Migration went smoothly and I'm very happy. Also glad that SBC now has online support right here on Broadband Reports.
20-AUG-2003 Update-
One word. SOLID. Life is good. May go for more upload soon.
05-SEP-2003 Update-
Rumor has it that we will be getting a bump in upload speed soon to 256. Sweet! I have a feeling though that the 29.95 package will be going to 39.95 when I try to sign up for another year. My contract is up sometime in April 2004 I think. We will see........ Still a great connection and @ 29.95, still a great price.
27-NOV-2003 Update-
SOLID - No downtime what-so-ever. Still waiting for the bump in upload to occur here but some others in the state have been upgraded already. Apparently, all upgrade are expected to be completed by April 2004 so I'm hanging tight. Still a happy camper! Good job SBC!
26-JUL-2004 Update-
SOLID - Re-upped for another year in June. Still waiting for upload....
14-OCT-2004 Update-
The upload speed increase is here! Terrific! Now I'm clocking in at 1298dn/320up all for $29.95 a month. This service continues to be SOLID as a rock. Added streaming radio to my site and can now support two users @ 128kbps and still host my site. SBC, I'm loving you right now. Still waiting for the 3000/384 package to hit CT but I'm a happy camper right now. Sniff, sniff do I smell fiber in my future?
30-DEC-2004 Update-
The 'Pro' package (3008/512) finally became available in CT! Went live on 22-DEC-2004 and I am pulling down speeds of 2530dn/430up. Now paying $36/month for this new package. Service continues to be rock solid. I'm now at 88% of what the line can handle as I'm ~10,000 ft from my RT. Now I wait for SBC fiber to come to my neighborhood. Maybe in a few years. Great job SBC! Now if they get rid of the PPPoE I'll be even happier.
14-AUG-2005 Update-
Solid service continues. Price continues to drop. I'm now paying $24.95 a month for the "Pro" package. I had no problems signing up for another year as I couldn't ask for better service for this price. I still would like more upload but I'm sure that will come in time. I'm thinking about getting a second line and a load balancing router for more speed. A static IP would also be nice.
13-MAR-2006 Update-
Solid! Now paying 17.99/mo for "Pro". Waiting for that IPTV to roll out soon. Lovin' my DSL.
15-DEC-2006 Update-
Wow! Has it been almost nine months since my last review? Nothing has changed. Still great service and pricing. Still waiting for IPTV. Not holding my breath on that though. Very happy. We will see what happens come March when my contract is up. Apparently, they are doing away with contracts on the price listed for 'Pro' service on AT&T's website currently says 24.99. So we will see. Still happy for now though.
03-JUL-2007 Update-
Everything is still good. Now paying 24.99 a month for 3008/512 'Pro' w/ no contract. No downtime at all. Waiting for U-Verse to show up. Apparently, there is going to be a new VRAD installed to service my area soon. They are sprouting up all over.
09-SEP-2007 Update-
We are still here waiting for U-VERSE. Still at 24.99 for 3008/512 'Pro' w/ no contract. Service hasn't gone down a single time over the last year.
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 Review by husky55
UPDATED: 2.3 years ago
member for 4.6 years, 559 visits, last login: 31 days ago
Madison,New Haven,CT
$24 per month (12 month contract)
about 15 days
Southern New England Telephone
"Excellent service, price performance ratio"
"really bad tech support from India, CA, AK to service CT"
"Happy camper after terrible start"
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I had Comcast for several years and recently Comcast upped their speed to 4 Mbps so with some anxiety that I decided to switched to SBC-SNET DSL 3Mbps package.After the usual wait of a week or so I got my self install package of Speedstream 5100b and the CD. No problem to install filters, PPPOE and so on, except that I got about 150 kbps upload. Real shocked. Called tech support who said that my house is to far 145000 ft and line cannot be upgraded. I was routed to India, CA, AR and New Haven CT tech support who told me it impossible. This went on for several days.
I drove the exact telephone line path to the CD MDSNCT01 at 806 Post Road in Madison, CT. Exact distance 11500ft and 10000 as the crow flies. May be we are too far from the CO.
Finally, I got lucky and got help from very knowledgeable people from SBC-SNET DSL, same company, who told me my line is NOT a problem and had me connected and provisioned properly. My speed is now 2500 kbps, some thing like 17X better than when I started.
Could not be any happier, but what a choppy and terrible start. SBC is their own worst enemy. Please somebody from SBC management, fix this!!!
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 Review by Rungel
UPDATED: 2.8 years ago
member for 7.9 years, 4091 visits, last login: a few hours ago
Baltic,New London,CT
$24 per month (12 month contract)
about 14 days
Southern New England Telephone
"Very dependable for me..."
"It's been worth it for me..I don't think I could ever do without it.."
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Ok.. here's my update: Things are pretty much the same.. Very Good.. SBC or AT&T as it's known now has 3 different speed packages. I went for the best there Elite service. 6000/ 758 or something like that. My real time speeds have been around 5031 download. And 638 up. The package cost me 44.95 but i get a $21 credit towards this for signing up for a year. My time will be coming to a close soon. So it will be interesting to see what they offer me.
I think were pretty lucky living in an area with competition .. some friends I know have phone companies who own or control there whole area. So there stuck paying more then we do. For much slower speeds.
I also have there Dish TV service which i like much better then Adelphia cable. When i first got it i could not believe the difference in the sound and picture.
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Review by Marcs37
UPDATED: 3.3 years ago
member for 7.9 years, 746 visits, last login: 238 days ago
East Lyme,New London,CT
$37 per month (12 month contract)
about 6 days
Southern New England Telephone
"Reliability, Speed, knowledge of field personnel"
"None anymore!"
"Great Speed and Value as far as I'm concerned!!"
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I've had DSL through SNET (min 384K, max 1.5M) for going on 16 months now, and if anything, the reliability has increased over that time period! I'm CO based, so the potential RT headache(s) are not a factor, and although I'm 9800' from the CO, my speeds have been around the 1.2-1.4M range--I'll take it!! Enternet was a bit touchy, but after it finally went, and after some tweaks, things were smooth, and have been pretty much the whole time! Stick with the external modem if you can, those little green lights will tell you all you need to know, and the support in the DSLR SNET forum will guide you through 99% of any roadblock you may encounter along the way, be it initial set-up, tweaks, or odd-ball things that crop up day-to-day. SNET had a bad rap when it first got going 2 years ago, but they have made some big strides since...give them a chance!!
OK, it's several years later.....when did I write that one, 2002? My, how times have changed. Over the last few years, I've had DSL over DSLAM, Litespan and (currently) Catena, and have upped to the 3M pkg. That upgrade process was painless, they keyed in the order and BANG there it was--no modem reboot required. I now have (and recommend) the 2wire 1800HG combo. One box, and except for some flaky port-forwarding issues, it's a great little unit. Reliabilty is rock-solid, no real down time to speak of. My ONLY gripe is that employees (of which I am one!) do not get the same rates that the general public gets (yet). Other than that, support (especially at BBR) is OK, but check here before that 1st call to Tier 1, value for the $$$ is great compared to Cable and reliability is right there.
Here we go again! 3 months later, and guess what? AT&T has, at long last, introduced an "Employee Discount Plan", as of 8/1/06! They also have started offering a 6M plan, as long as you are close enough to the CO or an RT (I am). What a good time, thought I, to upgrade! (although the "Employee Plan" is still priced higher than the plans offered to the general public, I was paying $36.99/mo for the 3M plan...my 6M plan is only a dollar more under the Employee rate). My order was placed 8/2/06, due dated 8/8/06, and I'm up and running at the new speed as I type this.
The speed looks solid, averaging throughput of about 4M on the downloads, 600k on the uploads. What's not to like? I do need to look and see if there is a way to tweak my 2Wire 1800HG modem/router (any advice from the Tweak Experts out there?) so I can get the Maximum bang for my buck.
Now, some general comments, from an employee that does a LOT of DSL work in the field:
I know there have been some "issues" with the whole ordering process, especially if you have to transfer the service to a new address. I don't have the solution for that, but I do have some advice to anyone that orders the service (or already has it, and is having problems).
Patience.
Once you cut through the Red Tape, get the service to your house, and feel there is an issue, make that first call to support. You have to do that to at least give them a chance to get you squared away. If you feel that things are still amiss with reliability or connection problems, use the AT&T Northeast forum or AT&T direct forum. The help here is top-notch, and the folks here can usually work with you on those issues. Often, connection/reliability issues are caused by something outside, and my group does many of those types of trouble reports. The Mods in here can sometimes get a message to those of us outside (many of my peers read these forums, too), and we can usually fix the issues that are knocking your speed down if it is related to an outside issue. Give us a chance to help, we are more than happy to, and don't just automatically bad-mouth SNET/SBC/AT&T if you are having difficulty. Some of these reviews are pretty poor, and I dare say many of the "issues" could have been (and still can be) fixed. Help us help you! We WANT your DSL to work! My biggest beef with the higher-ups has been getting them to understand that the service has to be in and working as best as it can, then let the consumer decide if it is right for him or her. Unfortunately, that doesn't always happen for various reasons that you can read about right here. Now I'm not a "Rah-Rah, go SBC!" type of employee. No one has been more critical of the whole process than I have (just ask my boss!!), but, that being said, when it is configured the right way, it is a VERY good product, and the value for your hard-earned dollar just blows Cable out of the water. Let us make it work for you, then YOU decide if it's right for you.
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Review by richc46
Posted: 3.5 years ago
member for 3.5 years, 20 visits, last login: 3.1 years ago
Westport,Fairfield,CT
$11 per month (12 month contract)
about 21 days
Southern New England Telephone
CLEC party: Southern New England Telephone
"Reliable, Very Low Cost, Fast,"
"Customer Service, Shipment of Hardware"
"After 6 weeks, I am happy with my service and would do it again."
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At the end of February I called SBC to get unlimited long distance and a second phone line. After the order was accepted the CSR gave me the sales pitch about ATT Yahoo DSL. I was paying 11.95 for ATT dial up and was given the family price (already a customer) of $9.99 for Pro (1.5-3.0 384-512), for $9.99. I could not believe the price. I asked at least 3 times for the bottom line price, after taxes, charges, rip offs. etc. and was quoted $93.00. I was to pay $79.99 for a modem, but would get a free phone, $15.00 credit $25.00 prepaid visa and another $50.00 visa plus finally $50.00 rebate on the modem. Now I am excited and can hardly wait. While waiting, I received 3 modems; returned 2 (at ATT expense). The big day has finally arrived; but no service. Problems setting me up. I received service a day late, not a big deal. Once my DSL was ready to go I was very, very satisfied, after 56 on dial up it seems very fast. I am getting between 2100 and 2500 and about 400 upload. Had only one problem so far. Modem was lit like a green Christmas Tree, but no sync. I rebooted and now all is well.
Now, the price, again not a big deal, but even after asking about 4 times, the bottom line was about $2.00 more than quoted. Conveniently, forgot to tell me about the internet FUSF.
Only about 6 weeks now but bottom line is, so far would I do it again? Yes, Yes.
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 Review by JimCT
Posted: 3.6 years ago
member for 3.8 years, 1134 visits, last login: 1 days ago
Moosup,Windham,CT
$17 per month (6 month contract)
Southern New England Telephone
"Least expensive HSI option, rock-solid connection."
"Had to argue with SBC to prove that I was within range of CO."
"Once you get it setup, it's the way to go!"
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Ordered 1.5/384 package (dynamic IP) for $16.99/month. Ordered online only to find that SBC cancelled the order without notifying me. SBC's records inaccurately showed my home too far away from the CO to qualify for DSL. After requesting a "manual review" through SBC's emerging products department, SBC placed the order and setup was easy. SBC sent a SpeedStream 4100, and I run a Netgear WGR614v5 with WinXP machines. Connection has been rock solid, and there have been no problems with the service to date. I hope the same high level of service continues with AT&T.
NOTE:: DSL ordered January 2006, SNET known as SBC at that time.
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Review by iri10
Posted: 3.7 years ago
member for 5.4 years, 615 visits, last login: 1.5 years ago
Shelton,Fairfield,CT
$30 per month (12 month contract)
about 7 days
Southern New England Telephone
CLEC party: Southern New England Telephone
"Stable when it needs to be, fairly cheap"
"Occasional late-night drop outs, speed is relatively dated"
"It was worth it, probably would be moreso with the lower prices today"
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Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
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I ordered SBC DSL in the summer of 2004, and upgraded to the 3.0/512 Pro package around April of 2005. During all that time I have had the following issues:
*The very first modem that I was sent shipped with exterior damage, so I had tech support replace it. I believe I was talking to overseas support that time, but the man was quite understandable and agreed to ship me a new modem almost immediately. No problems there.
*I am connected via an RT, and at the time, the SBC modems (Speedstream 5100s) did not perform well on RTs. I needed to get help from BBR, to get updated firmware. That fixed the problem.
*When I decided to upgrade to Pro, tech support told me I was too far from the CO. Once again, this turned out not to be the case (hence my poor score for install coordination). I was able to get Pro by going through alternate channels, though.
*There was also confusion about the price. They tried to charge me over $50/month for DSL Pro. I fixed that one by e-mailing billing support through the MySBC payment service. At the time, at least, different tech support workers had different information with regards to the promotional offers of the time.
*Every few nights, late at night, the connection will drop for a period of a few minutes. The worst outage in the history of my service was an outage that lasted about eight hours, but that's the only time I got an outage of that magnitude.
All in all, though, I've been pleased with the DSL, and do not regret ordering it. My only wish now is that SBC (now AT&T) will hurry up and upgrade their system to make it competitive into the next generation--Verizon at least has the right idea.
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SNET - Southern NE Telephone
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