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Review by jrb3417 
member for 10 years, 40 visits, last login: 5.6 years ago
lodged 10 years ago
 14620
 $50 per month- (12 month contract)
 about 30 days- CLEC party: Choice One Communications
 "Static IP, no logging in, very reliable" "ChoiceOne is the "middle man", hard to get certain issues resolved; EXTREMELY high setup fee and service change fees" "Reliable with hard to find features, I'm highly satisfied."
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I switched to Netsville after being with RoadRunner for 3 years here in Rochester. RoadRunner was not capable of providing me with a consistent connection that stayed up for more than 6 hours at a time (at least in my area.) Netsville is a small ISP that resells ChoiceOne's DSL solutions, and does a good job of it. They use Paradyne MVL DSL bridges, which seem to be great for the job. I am a network engineer, and Netsville has almost everything that I want for home connectivity as an IT professional. I get a static IP, which I can statically map to my own DNS without the hassle of dynamic DNS services. It's an always-on connection, so there's none of that stupid logging in at some webpage crap (which is great for those of us with LANs at home.....) I get 384k/384k SDSL, which ROCKS if you want to set up any kind of personal servers at home or access your computers remotely from someplace else. The download speed is a bit less than what you get from RoadRunner, but it's CONSISTENT. (RoadRunner could never provide me with anything more than around 74k outbound communication, anyone else have the same problem?) Because Netsville is a smaller ISP, the relationship between them and the customer is much more personal, and they seem to invest themselves in helping the customer. It took about 30 days to get the service turned up, simply because Netsville requests the circuit from ChoiceOne, then ChoiceOne (a CLEC) requests the circuit from Frontier (the TELCO), and Frontier takes their time and orders and installs the circuit after they install their own DSL customers' circuits. The only issues that I have had with the service is that ChoiceOne is the middle man in the service, so any issues that need to be addressed get escalated to ChoiceOne, and the customer gets cut out of the loop at that point..... Also, the setup fee of $350 made the decision to switch a hard one. They also charge a fee for almost any kind of modification you want to do to your service, so make sure you're ordering exactly what you want in the beginning, or you'll get slapped with a $150 for wanting to jump up to the next bandwidth increment, or $5 per email address change/add/delete. Overall a great service, I wouldn't trade it for anything else in Rochester.
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