Review by (hidden by request)
Good "The On-Hold music had a decent beat"
- Location: Efland,Orange,NC
- Cost: $42 per month (24 month contract)
Bad "Lack of Knowledgable Support, Extended Downtimes, Eventual Total Loss of Service"
Overall "Dial-Up anybody is better than anything Mebtel connected"
|Pre Sales information:|
Value for money:
After having been told to "Contract 2 years" for DSL service at my old
address and having fairly good luck with it I inquired about moving existing
service to a prospective home i was looking at purchasing. I was told by
support that my services could be moved with no problems. I purchased the
home and then the Tech's informed me that I could not get DSL at the new
address. Then I received a call from the President of Mebtel informing me
that I could get DSL service and a tech arrived to install it for me.
It never worked.
I had SDSL - Static 8 ip's running a domain.
They gave me ADSL with 1 static IP.
The ADSL that was installed would not browse to any websites and eventually
I could not get my email. I kept informing service and they kept saying
there was nothing wrong. As a veteran expert I looked at the
routing assiciated with my ADSL and it was incorrectly setup. Outbound
routes were set in a loop internally inside Mebtel.Numerous calls to support kept getting me the same answers. It works fine..
From the customer point of view
#1 I could not browse the web,
#2 I could not get my email.
How could it be anything other than fine.
Currently I am back on "Dial-Up" being held hostage by my little phone
company "Mebtel" as the only provider of service in this area and now my job is in
jeapordy since I work from home.
MEBTEL / MADISONRIVER ADSL is the worst service I have ever seen provided to
the public, the support staff is the biggest group of liers and even the
President of Mebtel see's no problem's with this. They quote they have never
lost a customer and "NOW ITS PUBLIC THAT THEY LOST ME" as a subscriber of
their DSL service.
Efland, NC 27243
Call me since my email doesnt work..
(review was emailed from domain mebtel.net)
lodged 10.5 years ago