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No comment. member for 23.6 years, 3350 visits, last login: 13 years ago updated 15.9 years ago
I would not waste my time with this company. I had been with them for over 5 years and decided to make the switch after I noticed these things happening with my DSL service. WARNING! There maybe no contracts to sign with this company, but they will try and bill you for the next month of service even if you do not use it if you cancel. 1. There support has gone down hill since I have been with them. There was one time I needed my service working after paying for installation and the guy I talked to told me to call back the next day because he was going home. 2. If you pay for installation don't trust the tech because I did and I never got them to come back and finish the job. It took me serveral phone calls and hours of work to get my service working on my own even after paying for installation and setup. 3. They do not answer e-mails. You have to call more than once to get anyone over there to respond to issues and it took over 3 months to get the e-mail accounts that were suppose to be included with my service. 4. The equipment is locked out so you can't adjust any settings and they charge you for tech support if your equipment is faulty. 5. They will not credit you for anytime they screw up setting up your account. I was out of service for 3 days and still charged for the whole month even though I did not screw up on my end. 6. I was paying for 6 meg speed for an entire month and only getting 3 megs. Only after I got another DSL modem that displayed the speed for me on a regular basis was I able to discover this. Without this modem I would have never known my service was less than I was paying for. 7. There will be days that your connection will just stop and when you call for support no one is even there to help. Overall I would warn anyone considering getting service through this company not too. They maybe cheaper, but then again you will get what you pay for. I switched to Comcast and have had no real issues that they were not willing to fix for me. member for 17.7 years, 6 visits, last login: 17.3 years ago lodged 17.6 years ago
Sept 04 Digizip resell MCI/Worldcom's Rythm's service. The short of it is that Digizip like other smaller resellers (they have about 6k customers I believe) seem to be generally understaffed with poor pre-sales coordination. I'm currently trying to move my DSL to another telephone line in the house so I can free up the existing line and move to a VOIP solution. Unfortunately there's no way to 'move' the line. You have to add a second line and then remove the first. To be fair my service for the past year has been great. No downtime to speak of and great speeds all the time. So much so I gave up going into my office and now work almost exclusively from home, hence working DSL becomes more important as I rely on it more than I used to. Also to be fair, working DSL has little to do with Digizip, Cyberonics or all the other resellers. They are simply a billing and provisioning pipe to the real provider who keeps the lines open the lights on the line. Considering MCI/Worldcoms financial troubles of late, they are doing pretty well so far at operational excellence in providing fast DSL. Digizip however need some pointers, so take or leave these as you see fit. They are purely my observations from working with them and also working within the industry: - Accurate provisioning systems. If you use email as a correspondance mechanism for timely and accurate information on the provisioning process, then make it accurate. Don't deliver three conflicting emails within minutes of each other and don't send hub shipping information the day AFTER I get the modem. - Be accurate and complete with correspondance. Don't give one line responses to emails from customers when they asked you a list of questions. It means more time on the customers part to go back and re-ask again and again for certain information. - Ship correctly. Don't confirm no second router/hub will be shipped and then ship it anyway. That puts the onus back on the customer to send it back costing both time and money. As i've said before. Service is great as long as interaction with the reseller is minimal. They try, but they appear understaffed and unwilling to improve processes. ------------ Feb 04 No problems at all for a long time. Service is great and I don't need to contact anyone so it's thumbs up at this point. ------------ Had a problem a few weeks ago with the folks who do my DNS forwarding and thought for a moment it might have been my router. Emailed support and got an instant response and was helped a lot by the guys there even though it was out of the remit of their responsibility. Eventually I got it sorted out but was pleased with the very fast response both via email and phone (1 ring!). ------------------------ Updated 5/25/03 Pleasantly surprised. I came home Thursday to find the router on the doorstep. It arrived about a day earlier than expected and as I was going to have a buy day Friday I decided to plug it in and get it all setup for the line to go active. I took my time and cleaned up and rewired neatly etc, and when I plugged in the router I noticed I had a link light. Well it turns out they must have done the wiring sooner than expected because I was live on Thursday. That's almost exactly two weeks from ordering, which while is MUCH better than Cyberonic managed to do (30 days from order) it was still longer than I was told and expected. I think if i'd have been told 10 days, it wouldn't have been so bad, but I was told 3 and expected 5 so 14 is not good. As soon as I plugged in I received the welcome message for ordering DSL and have received a couple of other status messages too. Probably lost about 10 days of personal email. :-( Just like Cyberonic digizip need to invest some time into a web based order tracking system. I think they would really help themselves by doing that. They are however (at least to me) highly responsive via email. I usually get responses within minutes of sending an email and always within 4 hours. The next step will be invoicing. I've heard a lot about extra taxes, and while I think that's a CA thing, I'll be interested to see my first DSL and Long DIstance phone bill. I'll update again when those come in. For now I'm happier and glad I made the switch, I would still rate digizip over Cyberonic for customer service. ------------------- May 03 As always you never know what you are going to get before you attempt to migrate, unfortunately there are questions you don't think to ask or information you aren't aware of that will affect your go-live date and your experience of the sales process. It's up to a good salesman to make sure you are kept abreast of issues and for them to stay on top of those installations that don't go by the book or need special attention. Unfortunately Digizip seem incapable of going above and beyond 'normal', so my experience to-date has been a lot less than impressed. I wanted to move from Cyberonic, mainly because I was unhappy with their customer service as part of the DTV rollover and subsequently because they couldn't provide me an invoice or receipt of billing that I can use to claim from my company without me asking for one by email every month. This was a pain so after research Digizip I decided to move. They could offer me the same package from Rythms, invoicing and lower rate long distance calling. Sounds great doesn't it, well I thought so too, but now I'm wondering if its not just too good to be true. Now the thing to remember is something I point out a lot. Speed, reliability and latency issues are not the problem of the reseller, those are Rythms. I'm not reviewing Rythms here, I know what the connection is like having had it with Cyberonic. My review of Rythms would be superb, they offer a great big fat pipe with no restrictions and great reliability. Some hiccups are to be expected and that's ok as long as they fix them. NOTE, i'm on the East Coast so the CA problems don't affect me, but I feel for those folks in CA who are affected. I was told by Greg at Digizip that "if everything goes smoothly, I can be changed over from Cyberonic in 3 days". Now I didn't expect everything to go smoothly and therefore assumed 5 days was more reasonably, but hey, if they can do it in 3 or even 5 that's great. As of today it's 10 and counting. It most likely won't be live till the 18th day of ordering. So I called Cyberonic on the 8th of May (day 0) to cancel service and was told 5 days to disconnect. This was good because plus 3 days for reconnect meant I could be up by the following weekend on a new service. Side note, why on earth do I have to completely disconnect and reconnect when I'm actually staying with the WC pipe? Most obvious reason is that they want it to be painful so people don't jump between resellers all the time. Got up on day +1 and noticed DSL is down. It wasn't 5 days, it was 12 hours to be off the Net. Then I find out there's a difference between being terminated and disconnected (never thought to ask that one!). They terminate the service immediately (as noticed in other posts on here), but don't disconnect the line for up to 5 days. So, Greg tried to put the new order in on day +1 (Friday) but I still had line sharing so they wouldn't do it. Day +5 (Tuesday) my LD service I'd ordered is changed over to Global Crossing from MCI. I wasn't made aware of this change because Digizip is still using the email address associated to my personal email server which is down because DSL is down. I'd told Greg to use a different address to contact me but he didn't change the email address in their records so I'm not getting any notifications at all and this change goes by me completely un-noticed. The LD change will become important later. While away on business I try to work out when I'm going live, day +6 and +7 are spent having frantic email exchanges as to where my DSL service is and why isn't it being provisioned or live yet? Status message is still the same as day +1 saying line sharing is on the line. Eventually I'm told to call Verizon myself and ask for line sharing to be removed. I do that (why I have to get involved in this is beyond me) and they say line sharing is removed Thursday (+7) night, so I ask Greg to re-request hookup and ask for status the next day. I have to travel all day and don't hear from anyone on status of my DSL even though I asked via email twice. Again, this is more process than anything but annoying anyway. On Sunday (+10) I try to call the UK for a special occassion and get nothing but static on the line. I cannot dial International numbers. I then find out that I was switch the previous Tuesday but not told. Global Crossing cannot access my account to log a ticket because Digizip don't allow them to access their accounts, but also Digizip is closed. So, I cannot make an important International call and I can't get a ticket logged either. This begs the question for the future that if LD telephone or DSL goes out over the weekend, will I have to wait till Monday to start the process of fixing it? Not a good sign. I find out today (+11) that the DSL is due to be installed on Friday (+15) and btw Long Distance International calling still doesn't work. Friday would be ok with me, if it weren't Memorial day weekend. I have a horrible dread that if it doesn't happen Friday or if I don't get the router, it won't arrive till Tuesday and that'll be (+18).. If I'm lucky it'll happen on Friday in which case my estimation and review will become more positive, but from everything I've seen so far I'm fairly convinced I'll be down all next weekend at a huge inconvenience to myself.. So, I'm sure there's a few people out there who are saying, "well we told you so, shoulda stuck with Cyberonic", and to some extent you are right, the old phrase of "the devil you know is better than the devil you don't", but I still would have had the billing issues that were highly inconvenient. If the LD services work with Global Crossing, great, I save some money on International calling, if not then I lose out. My conclusion is this. Reselling DSL is reasonably easy. You aren't implementing PIPE and having to deal with those financial or logistical issues. All you are doing is provisioning, billing and reporting issues. 95% of your customers are easy to do and will fall into the standard 5 ot 7 day turnaround cycle because the are switching from Cable or some other technology. 5% of your customers (perhaps 10%?) are coming from technologies such as line sharing DSL or have other requirements that make the implementation more critical to watch out for. I run my own email and web servers at home like a growing number of people and hence have a different set of requirements and expectations that someone like my Mother who just goes with the flow. The issue is that these resellers have no way to handle the exceptions. They just lump everyone in the same boat and expect us to live with it. I made it very clear I had special requirements but wasn't taken seriously and had my expectation set at 3-5 days to transfer. It's now looking more like +18 days and that's over a 300% failure. I sincerely believe that these companies want to do better, but they really need to get processes in place to do a better job. I hope Digizip improve so I can improve my review of them. member for 21.9 years, 1888 visits, last login: 7.2 years ago updated 19.5 years ago
After moving to a new house the wife wouldn't let me keep my SpeakEasy 6.0/768 line. I looked around for less expensive options that would still give me Static IP's and a decent upload. Digizip fit the bill perfectly. Their 1.5/768 WorldCom ADSL service is only $40 and comes with a /29 subnet (5 static IP's) and NNTP access. The service went live four days after I submitted my order and right now I'm up and running and getting the full speeds. I'm a happy camper right now. Hopefully in the future WorldCom will start to offer higher speed pacakges so I can make good use of my excellent noise margins. member for 23.2 years, 10635 visits, last login: a few minutes ago lodged 19.8 years ago
Im not the person that really writes reveiws, but what im about to say will be brief and will prepare you for whats to come. --Okay, on my first Bill I get charged $78.47, and may you as why? Well here is a breakdown. DSL Server=$49 Partial Server -New Sync- [WTF!!!!!]=$19 Taxes [im my area]= $ 9.87 [WTF!!!!!] Well, I dont exactly still understand what the $19 is for. But it is a surprise, the $19 charge is not stated anywhere. Nor is the insane taxes, if your new to DSL, yes you have taxes on DSL, rates vary on location though. The contract that i signed had nothing stated about the one time $19 fee or any taxes, which all came to me as a surprise. They state they give you a free installation and free activation, so whats the $19 for? FALSE ADVERTISING. If money aint an object to you, then obviously you dont care, as for others, ask about the FULL rates before you sign the contract, and dont relay to their FALSE ADVERTISING on their site or contract. As for speeds i get 1287/655 @ 5,000 CO Distance. With pings ranging from 56-300. ________________UPDATE___________________ As for performance all has been well. The conection never dropped on me ONCE. Pings are still good for gaming. And the upstream is sweet. I can hit about 85kb. All is well. member for 21.4 years, 452 visits, last login: 17.6 years ago updated 19.9 years ago
Agree with all the other reviews that describe easy setup, fast downloads, very fast uploads, and solid service (so far). Only hitch was that the modem they sent wouldn't synch at all. I knew the line was ok as my old Verizon (Bell Atlantic) white box I was replacing synched fine on the same line. After much investigation I found the Cisco 768 modem was not only unconfigured but also had the wrong firmware installed (it was set up for CAP service not DMT). Luckily Greg at digizip sent me the configuration script in seconds, and I found an up to date DMT firmware through Google... it took six minutes to reflash and since then I've had a rock solid connection. I was switching from Verizon as they finally took away my grandfathered static IP account... but for a while I had the two installations running side by side on separate lines (to ensure no interruption in service). Digizip/Worldcom was much faster uploading (close to the provisioned speed) whereas I was getting ~1100 on Digizip vs. ~1300 on Verizon for download speed tests. I have a SNR of 31 db which seems good and the Cisco modem overall seems much more capable. member for 21.1 years, 16 visits, last login: 3.9 years ago lodged 20.1 years ago
I've had their service for over a year and my dsl was only down for less then an hour once, other then that my computer is on 24/7 no problem. Download speeds are just as advertised 1536X768. Month-to-month contract, free router and install, 15 included email addresses, no cancellation fee. Note: I've never called their tech support so I'm not sure how good they are, but considering I've never had any reason to call them I gave them a 5. Update: I emailed them on 11/18/2003 about an NNTP server (newsgroup) and got a response from Greg Schneider (I believe he's the president), "no sorry". But I just saw a response to another review from Black_Jesus saying there is one. Just tried it out and works fine. Maybe they just added it in the last 2 months... If so it would have been nice to receive an email about this new feature. member for 21.6 years, 29 visits, last login: 14.6 years ago lodged 20.2 years ago
I have a 12 month contract, 5 static IPs, 1500/768 deal for $49/month or $51 after local taxes here in CA. I've had service for about 5 months now with extremely minimal downtime. I received the Cisco DSL modem (which does either NAT or straight passthrough) in about 3 days. The setup guide was simple to follow and the kit included more than enough line filters, splitters, and came with the necessary color coded phone and ethernet cables. It worked correctly the first time I plugged it in. I am very happy that they do NOT use PPPoE. Initially digizip did not send me a bill. I had just moved in to a new place so at first I didn't notice. After receiving a note telling me to pay my bill immediately, I called their billing guy and everything was sorted out. I only use a single IP and do masquerading on the local network. I also run rrdtool/mrtg to monitor bandwidth usage and downtime. I get around 1200/650 which is less than the theoretical max but this DSL is still the best connection for my money. I have a lot of DSL options locally as well as 2Mb/384k Roadrunner cable which is what I had before digizip. Being able to upload at about twice roadrunner's speed for $5 more per month is what made me switch. Yes the downstream is slightly slower than roadrunner but the increased upstream and 4 extra IPs if I need them more than makes up for it. I've never had to call or email tech support though I realize digizip is a very small company. I don't use their email and in fact have no idea how I would set something like that up but it's not important to me at the moment. Digizip explicitly allows you to run servers, does not send out letters about "excessive usage", has low latency in my area, and has had almost 0 downtime in the 5 months that I've been with them. As of right now I have no intentions of cancelling service after the 12 months are up. The bottom line is that I don't want this ISP to go away. I set the tech support category at 3 stars but would prefer to have a N/A option since I've never used it. Pre sales info had me slightly worried about "best effort" speeds but after installing it and being at 1500/768 I was happy. Everything else was great. member for 20.2 years, 11 visits, last login: 19.7 years ago lodged 20.2 years ago
5 Static IPs, 1500/768, $49.95/mo, Cisco 678. The MCI/Worldcomm product. It's still early, but I am happy so far. Feedback after the order was placed and before the connection went up was on par with some other ISP's, but that's not saying much. I got my equipment on time, and it all works except for a bad power LED, which I can live with. The connection went live about three days after the order was placed. I was quite suprised, but I am not sure who gets the credit for that. Maybe some to SBC or Earthlink who quickly relinquished my line. They seem to have only one or two people in tech support, but I haven't had a reason to contact them yet. Since starting with them, I think three weeks ago, I haven't yet lost the connection. I do NOT miss PPPoE. I am not in bridge mode, so I really only have 4 usable IP addresses. No biggie. Pings to my work machine are better than previously with Earthlink. Also, no sudden slowdowns during the middle of the day. So far, I'm a very happy camper. The upload speed is really nice compared to the 288 I previously had. The upload speed was one of the main reasons I wanted to switch. Static IP addresses and no PPPoE were the clinchers in my decision. If Earthlink had given me just one static IP address and the upload speed for the same price, I would have forgone the dialup and stayed with them. I haven't gotten a bill yet, so I can't say anything about the tax issue. I don't use dialup nor binary NNTP often, so it's not a negative that it's not included (as far as I know). UPDATE (12/28/2003): Apparently there has been some turmoil at that company. My connection has been solid. A few random disconnects at night, probably three times a month. The disconnections don't last long. I was forced to pay 8 months worth of service at a time since they never did set up a recurring credit card payment. They are virtually IMPOSSIBLE to reach via email. Apparently someone recently had quit. The service is great so far, but I fear major headaches if I ever need to contact tech support. It's been over a month since I sent an email about a billing question and no reply whatsoever. I am considering changing ISPs after my contract is up. If you get this service, you are on your own. So far, I'm happy. Knock on wood. member for 21.6 years, 1391 visits, last login: 14.2 years ago updated 20.2 years ago
Negative Review removed by reviewer. Issue has been satisfactorily resolved. member for 20.3 years, 1 visits, last login: 20.3 years ago lodged 20.3 years ago
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