how-to block ads
|
next review in page
 Review by Awgeewhiz 
member for 10.9 years, 1639 visits, last login: 4 years ago
lodged 10.6 years ago
 Baltimore,Baltimore City,MD
 $49 per month about 90 days Verizon- CLEC party: Qwest
 "Service usually pretty dependable" "Outagages happen with no advaced notice, ie, maintanence" "Typical Large company support, upper tier level is where the help is."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
I switched from a small service dial up provider to then Bell-Atlantic when
DSL first became available a few years back in the Baltimore area.
What was nice about the small company was regular emails prior to
any scheduled outages and sometimes after unscheduled ones to let
subscribers know what was going on. Not the case with Bell Atlantic/Verizon.
Installation/scheduling was a nightmare. Dates were wrong. At one point they
accidentally disconnected my second phone line. I was at the limit of the
service, had to have total rewiring from the house to the pole. It was the usual
640/90 ASDL service. It actually took almost 4 months from the time of the
initial installation to having it work error free. That and about 3 or 4 visits a
month from various supervisors and techs. Finnally a simple phone tech
helped me run a dedicated line from inside out to the filter box and he
noticed a wrong connection that cleared up my other problems.
Maybe sometimes the "techs" know too much and miss the simple things.
Since that time the service has been pretty smooth, in a big buisness sort of way.
As usual, first level customer support definately lacks something.
Comments:
 | next review in page (previous review)
Review by bkramer
member for 10.7 years, 4 visits, last login: 10.4 years ago
lodged 10.7 years ago
- Gaithersburg,Montgomery,MD
- $130 per month
- (12 month contract)
- Verizon
- CLEC party: Network Access Solutions
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
I am a former Primus/Northpoint customer who, even before the Northpoint
disaster, was fed up with both Primus and Northpoint and looking for another provider. When Northpointdisappeared, I started the process of switching my service to DSL in Maryland, which uses Network Access Solutions.
I have been very pleased with the service from both companies. DSL in
Maryland gave me a better deal than I had with Primus but even more
important was honest about how long things would take and kept me
informed as to what was happening. To say the least, the latter was
shocking after having the exact opposite experience with Primus/Northpoint -- either no information or incorrect informtion. Although there was a slight delay due to an error in the circuit number provided to Verizon, the DSL service came up on the rescheduled day and is working perfectly.
At this point, I highly recommend DSL in Maryland and hope that things
keep going as well as they have.
Comments:
| next review in page (previous review)
Review by quick7
member for 10.8 years, 6 visits, last login: 8.6 years ago
lodged 10.8 years ago
- Damascus,Montgomery,MD
- $39 per month
- (month by month)
- about 30 days
- Verizon
- CLEC party: Verizon
- "It actually works"
- "The speed isnt as fast as my cable modem was."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Services:
Value for money:
|
Made me take off 900 and 700 blocks off my home phone so they could bill directly to my home phone line. No Static IP available. Took them 5 days longer then they quoted me so they gave me a free month!!!! Installed very easily. Came up in 15 mins. I ordered 256-640 download 90 k upload. I am using this on a beta test because I am over 15k feet but under 18k. Seems to be running stable so far.
Comments:
|
|
