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Review by Awgeewhiz See Profile

  • Location: Baltimore, Baltimore City, MD, USA
  • Cost: $49 per month
  • Install: about 90 days
  • Telco party Verizon
  • CLEC party: Qwest
Service usually pretty dependable
Outagages happen with no advaced notice, ie, maintanence
Typical Large company support, upper tier level is where the help is.
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I switched from a small service dial up provider to then Bell-Atlantic when
DSL first became available a few years back in the Baltimore area.
What was nice about the small company was regular emails prior to
any scheduled outages and sometimes after unscheduled ones to let
subscribers know what was going on. Not the case with Bell Atlantic/Verizon.

Installation/scheduling was a nightmare. Dates were wrong. At one point they
accidentally disconnected my second phone line. I was at the limit of the
service, had to have total rewiring from the house to the pole. It was the usual
640/90 ASDL service. It actually took almost 4 months from the time of the
initial installation to having it work error free. That and about 3 or 4 visits a
month from various supervisors and techs. Finnally a simple phone tech
helped me run a dedicated line from inside out to the filter box and he
noticed a wrong connection that cleared up my other problems.

Maybe sometimes the "techs" know too much and miss the simple things.

Since that time the service has been pretty smooth, in a big buisness sort of way.
As usual, first level customer support definately lacks something.

member for 23 years, 1639 visits, last login: 16.1 years ago
lodged 22.7 years ago


Biotech
@home.com

Biotech

Anon

Qwest residential service?

I spent a while back looking into Qwest but pretty much everything I found was business only in this part of the country. Heck most of home office types didn't even seem to know that much...

Any idea of faster residential pricing?

Review by bkramer See Profile

  • Location: Gaithersburg, Montgomery, MD, USA
  • Cost: $130 per month (12 month contract)
  • Telco party Verizon
  • CLEC party: Network Access Solutions
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I am a former Primus/Northpoint customer who, even before the Northpoint
disaster, was fed up with both Primus and Northpoint and looking for another provider. When Northpointdisappeared, I started the process of switching my service to DSL in Maryland, which uses Network Access Solutions.

I have been very pleased with the service from both companies. DSL in
Maryland gave me a better deal than I had with Primus but even more
important was honest about how long things would take and kept me
informed as to what was happening. To say the least, the latter was
shocking after having the exact opposite experience with Primus/Northpoint -- either no information or incorrect informtion. Although there was a slight delay due to an error in the circuit number provided to Verizon, the DSL service came up on the rescheduled day and is working perfectly.

At this point, I highly recommend DSL in Maryland and hope that things
keep going as well as they have.

member for 22.9 years, 4 visits, last login: 22.6 years ago
lodged 22.9 years ago

Verwirrung
join:2001-04-21
Lorton, VA

Verwirrung

Member

It's too much!!!

Checked their website for prices and I am surprised. The SDSL 128k costs $130 plus $299 setup fee. I believe they offer their service on businesses only. Want broadband just for home? Go look somewhere else.
bkramer
join:2001-05-05
Gaithersburg, MD

bkramer

Member

Re: It's too much!!!

You're correct about the costs. However, the DSL line is for my business, so that's acceptable, particularly at my distance from the CO, ~24K feet.

Review by quick7 See Profile

  • Location: Damascus, Montgomery, MD, USA
  • Cost: $39 per month (month by month)
  • Install: about 30 days
  • Telco party Verizon
  • CLEC party: Verizon
It actually works
The speed isnt as fast as my cable modem was.
Pre Sales information:
Install Co-ordination:
Connection reliability:
Services:
Value for money:

Made me take off 900 and 700 blocks off my home phone so they could bill directly to my home phone line. No Static IP available. Took them 5 days longer then they quoted me so they gave me a free month!!!! Installed very easily. Came up in 15 mins. I ordered 256-640 download 90 k upload. I am using this on a beta test because I am over 15k feet but under 18k. Seems to be running stable so far.

member for 22.9 years, 6 visits, last login: 20.7 years ago
lodged 22.9 years ago