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Review by Anex 
Posted: 9.2 years ago
member for 9.2 years, 46 visits, last login: 7.3 years ago
 Georgetown,Williamson,TX
 $69 per month
 "Few and Far between"
 "No Network monitoring, No knowledgeable Tech support, Poor response time."
 "Very poor ISP with a very poor customer service attitude."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
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Other than the fact that on install someone came, installed the router, then, left without a word, the install was acceptable. We did have to call and ask if we were DHCP'ed etc. The problems started about 2 months ago when I began to get severe packet loss. I called their Tech support, who informed me that no, they had no one monitoring their Network (NOCC), and, that he really didn't know anything about DSL (this is what happens when you deal with a company that provides many forms of connections). I could have swore that their Agreement said 24 hr Network monitoring, but, this definately wasn't the case.
I did various Ping/Trace's to Cisco/Yahoo/etc. The trace's were all dying out in the same place. A node on their network. I explained this to the Tech, he said UUnet was having a problem, and closed the issue.
The next day I experienced the same issue. 1 of our 2 computers couldn't even connect. I was given the same response. Closed issue.
This has been going on for the better part of 2 months now. My packet loss is around 50%. At times, I can't even reach the DNS server. They play it off as UUnet (are we all that gullible?). Expect never to get a response from Tech support email, as, I have sent numerous mails and never a response.
Bottom line, this company has no idea you are out there once you sign on. Their Tech support is admittedly inadequate, and, had they not oversold their areas, this might not have happened.
When it worked, it is nice. When it isn't, which is often now, it's unbearable. I finally found a copy of their SLA (Service Level Agreement) and it stated that there are no gurantees with their service. I wouldn't recommend Onramp to anyone.
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Onramp Access
