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Review by cosimo2 
member for 12.1 years, 103 visits, last login: 11.6 years ago
updated 11.7 years ago
 New York,New York,NY
 $79 per month "Covad/Inch coordination good. Tech support helpful." "Flaky Bell Atlantic site visits" "Reasonable so far..."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
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Update as of 07August (two months of service):
Reliability has been quite good so far. The network was down for about an hour this weekend & that was the first time I had no access. A couple of times in June I had slow access (equivalent to modem speed)- it looked like the primary gateway was down- in any case this hasn't happened since.
Speed has been fine- I frequently get estimates of 125KB/second on downloads. The DSLreports tweaks definitely helped me to get the fastest speeds. Usually videos/web pages don't use the full speed of my connection.
I've had a couple of queries to technical support, and they were answered efficiently, as was a query into billing.
So overall, now that the service is up & running I'm quite happy with it.
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This is a preliminary report, as this is the first weekend of DSL for me...
One of the main benefits of Internet Channel so far was letting me know about the dslreports web site. They also were helpful on the tech support side, after Covad confirmed my line was working, and yet it still wasn't working on my PC. Also they were good about letting me know about Covad visits- I'd usually get email from Covad, followed by phone calls both from Covad & Internet Channel confirming the visit (& Covad would keep the visit).
Finally, I liked that Internet Channel didn't take a big deposit up-front (to be offset by a Covad rebate later).
My order was for Telesurfer Pro, which is supposed to be on the order of 1500 downstream /380 upstream (don't have the exact figures). In practice, by dslreports speeed tests give me 1250 downstream / 310 upstream, which would seem to be quite good. (note initially my downstream was 384, but I used a dslreports speed tweak to improve the downstream speed).
Service has consistent so far, the only problems I've had have been with my own computer, which seems to crash a lot now on certain programs (in particular realplayer). The order included a static IP. Tried out the dslreports security test, which I got -61 at first. But after installing zonealarm (www.zonelabs.com) my site was assessed at "firewall" status.
On the downside there was one no-show from Bell Atlantic, and another time when they said they were booking an appointment in the next week but then they never actually scheduled the appointment. There also was a reasonable delay while Covad & Bell Atlantic were sorting out the line. Covad first installed the modem & what not on May 4, but couldn't get a synch from the Central Office (not that I know what this means). But installation delays are far less irritating than fruitless or missed site visits.
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Review by mvsastry2
member for 12.1 years, 26 visits, last login: 2.5 years ago
lodged 12.1 years ago
- Old Bridge,Middlesex,NJ
- Contract price not specified.
- "None"
- "A lot"
- "Worst ISP"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
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Hi,
My name is Sastry.It's a nightmare to get DSL.My home
is about 1800FT from the CO.
I get 3 replies from ISP's for service, i choose
Internet Channel, they entered my name and address
wrong in the Covad order.My address was 5 oak street
EastBrunswick,NJ,08816(Phone:732-238-7597).They
changed it to 5 edward street.Now Covad was writing me
every few days saying that the Address and phone
number dont match.Then they send me an email saying
that April6th Bell Atlantic would come to
fix/configure my phone system.On the 6th of April they
never show up.I wrote 3 emails and 3 phone messages no
answer.I get a voice mail from Covad saying that my
service wont be available till November 2000.It has
been 7 weeks so far.
I thought USA was one of the Leaders in Technology,man
was this ride rough.I am just wondering if i was a VIP
of Bell Atlantic or Covad, how would they feel.I bet
they would never even dream of this happenning. What
am i just a sincere scrape goat paying my bills and
be treated like a nobody
Sastry
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Review by
(review was emailed in)
lodged 12.5 years ago
- 07055
- Contract price not specified.
| Pre Sales information:
Install Co-ordination:
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A joke. They're a Bell Atlantic DSL partner. They couldn't tell me the status of my order or even confirm that they had received it. Instead they wanted me to sit and wait for weeks and hope something happened. Nobody would return my calls or give me anything other than stupid answers.
*** AVOID ***
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