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Update as of 07August (two months of service): Reliability has been quite good so far. The network was down for about an hour this weekend & that was the first time I had no access. A couple of times in June I had slow access (equivalent to modem speed)- it looked like the primary gateway was down- in any case this hasn't happened since. Speed has been fine- I frequently get estimates of 125KB/second on downloads. The DSLreports tweaks definitely helped me to get the fastest speeds. Usually videos/web pages don't use the full speed of my connection. I've had a couple of queries to technical support, and they were answered efficiently, as was a query into billing. So overall, now that the service is up & running I'm quite happy with it. ------------------------------------------------------------------------------- This is a preliminary report, as this is the first weekend of DSL for me... One of the main benefits of Internet Channel so far was letting me know about the dslreports web site. They also were helpful on the tech support side, after Covad confirmed my line was working, and yet it still wasn't working on my PC. Also they were good about letting me know about Covad visits- I'd usually get email from Covad, followed by phone calls both from Covad & Internet Channel confirming the visit (& Covad would keep the visit). Finally, I liked that Internet Channel didn't take a big deposit up-front (to be offset by a Covad rebate later). My order was for Telesurfer Pro, which is supposed to be on the order of 1500 downstream /380 upstream (don't have the exact figures). In practice, by dslreports speeed tests give me 1250 downstream / 310 upstream, which would seem to be quite good. (note initially my downstream was 384, but I used a dslreports speed tweak to improve the downstream speed). Service has consistent so far, the only problems I've had have been with my own computer, which seems to crash a lot now on certain programs (in particular realplayer). The order included a static IP. Tried out the dslreports security test, which I got -61 at first. But after installing zonealarm (www.zonelabs.com) my site was assessed at "firewall" status. On the downside there was one no-show from Bell Atlantic, and another time when they said they were booking an appointment in the next week but then they never actually scheduled the appointment. There also was a reasonable delay while Covad & Bell Atlantic were sorting out the line. Covad first installed the modem & what not on May 4, but couldn't get a synch from the Central Office (not that I know what this means). But installation delays are far less irritating than fruitless or missed site visits. member for 23.9 years, 103 visits, last login: 23.4 years ago updated 23.6 years ago
Hi, My name is Sastry.It's a nightmare to get DSL.My home is about 1800FT from the CO. I get 3 replies from ISP's for service, i choose Internet Channel, they entered my name and address wrong in the Covad order.My address was 5 oak street EastBrunswick,NJ,08816(Phone:732-238-7597).They changed it to 5 edward street.Now Covad was writing me every few days saying that the Address and phone number dont match.Then they send me an email saying that April6th Bell Atlantic would come to fix/configure my phone system.On the 6th of April they never show up.I wrote 3 emails and 3 phone messages no answer.I get a voice mail from Covad saying that my service wont be available till November 2000.It has been 7 weeks so far. I thought USA was one of the Leaders in Technology,man was this ride rough.I am just wondering if i was a VIP of Bell Atlantic or Covad, how would they feel.I bet they would never even dream of this happenning. What am i just a sincere scrape goat paying my bills and be treated like a nobody Sastry __________________________________________________ Do You Yahoo!? Talk to your friends online with Yahoo! Messenger. »im.yahoo.com member for 23.9 years, 26 visits, last login: 14.4 years ago lodged 23.9 years ago
A joke. They're a Bell Atlantic DSL partner. They couldn't tell me the status of my order or even confirm that they had received it. Instead they wanted me to sit and wait for weeks and hope something happened. Nobody would return my calls or give me anything other than stupid answers. *** AVOID *** (review was emailed in) lodged 24.3 years ago
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