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Review by eparker 
Posted: 8 years ago
member for 8.1 years, 11 visits, last login: 5.9 years ago
 Slidell,Saint Tammany,LA
 Business customer
 $75 per month
 BellSouth
 "Zippy dedicated net connection"
 "nothing bad to say at all"
 "I highly recommend Southern Star"
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I am an IT professional with 12 years of experience in programming,
networking/system administration, and network security. I chose Southern
Star as my dedicated DSL broadband ISP, and I am very glad that I did.
In a short amount of time (less than a week) Southern Star was able to
reprovision my DSL (my service was formerly with Bellsouth) and get me
up and running with the type of dedicated DSL that meets my
requirements. Finally I am rid of the PPPoE nonsense that Bellsouth was
forcing on me!!!  Southern Star truly has a level of technical
support that is above and beyond what you will get with the huge
dial-a-robot ISPs. I highly recommend Southern Star - 5 stars in all
categories. When you really need support, you can call Southern Star and
talk directly with someone who has the knowledge to help you diagnose
and fix the problem. You won't be hassled about the equipment you're
using or the OS you're running if you're a power user like I am.
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Review by wilson
Posted: 8 years ago
(review was emailed from domain sstar.com)
New Orleans,Jefferson,LA
$65 per month (3 month contract)
"super hero"
"What????"
"The greatest"
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After a long search for the perfect ISP, I finally found Southern Star, man
what can I say. The tech support is A-1, the speed is great, the connection
stableness is superb. John had trouble getting Bellsouth to do their part
but his relentless desire to see his customer happy was beyond anything I've
seen. Thanks Southern Star in making this Customer Happy-
Wilson J Touchet
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Review by bdavis
Posted: 8.1 years ago
(review was emailed from domain sstar.com)
Destrehan,Saint Charles,LA
Contract price not specified.
BellSouth
CLEC party: BellSouth
"Better support than suspenders!"
"Technical Mastery of all aspects of your connection to the internet."
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I selected Southern Star DSL for my home service in Destrehan LA.
The technical support is top notch, and the service / performance is
outstanding.
If you want a DSL provider in the New Orleans area that has technical
mastery of all aspects of your link to the web (software, hardware,
operations, and phone company technical service support), Southern Star
is the answer.
I am totally pleased with this provider.
Bob Davis
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Review by deadhead1
Posted: 8.1 years ago
member for 8.1 years, 76 visits, last login: 8.1 years ago
New Orleans,Orleans,LA
$150 per month
 about 4 days
BellSouth
CLEC party: BellSouth
"Fantastic customer service. The owner answers the phone and really knows what he is doing. VERY GOOD!"
"none yet"
"very good service and cheep prices for business. Home prices are about $10 more than bellsouth, but worth it for the tech"
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I had been using Verio (HORRIBLE) for my internet cafe and after much troubles, and after my contract finaly expired I switched over to Southern Star. John (the owner, who answers the phone!) was very helpfull on the phone in setting everything up for the switchover and told me it would probably take 7 days to get the line switched. The line actually ended up being swapped by bellsouth in 2 days. The prices for business access were very good, $125 for the basic service and $25 more for a bank of 16 ips (Verio was gouging me for almost $400 a month, Bellsouth was $75 for 1 ip)
I had major troubles getting my netopia router to work properly and John put in several hours of tech support to get everything right for me including telneting into my router and fixing all the things I had screwed up  . The customer service and tech support from Southern Star is truely fantastic. After dealing with Bellsouth and Verio tech support (I had a level 3 at bell south ask me what I ment by a 'routing table'!!! What exactly are their job qualifications? that they come in?), it is SO nice to be able to actually get someone on the phone that knows what they are talking about, knows how to solve the problem and is even willing to do so!
As of this writting, I have only had my connection running for 2 days, but with all of the support I have gotten so far, I can not forsee that I will be having any troubles in the future. John is really a fantastic guy. I would strongly recommend anyone in the New Orleans area to go with Southern Star.
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Review by mwl01
UPDATED: 8.2 years ago
member for 9.1 years, 12 visits, last login: 8.2 years ago
New Orleans,Orleans,LA
$60 per month (12 month contract)
about 4 days
BellSouth
CLEC party: BellSouth
"Full system knowledge. Friendly staff. QUICK problem response."
"None"
"You get more than you pay for... And it continues to improve... And still better."
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31AUG2001 update below
Previously I wrote:
"Southern Star has been around since the days of FidoNet and BBSes. (Regrettably the BBS is now closed but I keep prodding the SysOp to put it back on line via telnet.)
If you want knowledgeable, friendly service, this is definitely the place to be. System administrator always attentive to problems and always keeps system "tweaked". Result: Top quality service with minimal down time. NO outlandish unfulfilled promises here. If they can't provide a requested service, they tell you UP FRONT -- No "BS" excuses. Static IP at no extra chg. Mult. mail boxes if required.
Service is ADSL ~980/256. PPP (dial-up) also available. Phone calls answered or returned promptly. Tech support good. 10 out of 10 rating in my book."
"The system continues to improve and more bandwidth is being added. The support continues to be first-rate and the SysOp is involved -- virtually 24 hours/day. Service quality like this is very seldom seen any longer! A great deal, in my opinion. After almost 5 years of SERVICE with Southern Star I am still a "happy camper".
=Update 09JUN2001:=
And the bandwidth, service commitment and response remain at the "top of the best". Additional bandwidth being added as I understand, to keep up with the growing demand. Traditional Dial-up service still available and very reliable as well. Nothing negative to report here!! THE SYSTEM ROCKS!
==31AUG2001 update==
System continues to ROCK! SysOp has installed more lines and some new servers. Never had a minute's problem with this ISP. Possibly one of the BEST small ISPs in the business.
Keep it up John!
Marc Lewis
marc.lewis@sstar.com or
marc@sursum-corda.com
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Review by bigdave614
Posted: 8.5 years ago
member for 8.5 years, 1 visits, last login: 8.5 years ago
New Orleans,Orleans,LA
Business customer
$70 per month (12 month contract)
about 15 days
BellSouth
CLEC party: BellSouth
"Very fast; Excellent technical support"
"None"
"Great service for the price"
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Southern Star got our service installed in about 3 weeks with very few problems. The only problem was a router misconfiguaration on our part. They walked me through fixing the problem and it has worked flawlessly since. They provided us with one static IP, which BellSouth couldn't. We got a router to run DHCP and NAPT, so we didn't have to do any reconfiguration in our network. I would highly recommend them to any small business or residence.
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Review by kennedyj
Posted: 9 years ago
member for 9 years, 8 visits, last login: 1.7 years ago
undisclosed location
Business customer
$75 per month (6 month contract)
about 7 days
BellSouth
"Reliable Service and Knowledgeable Staff"
"None"
"Good value for those that need a dependable ISP"
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I've been a Southern Star customer since the days when computer bulletin board systems were popular. As my need grew from BBS access to basic internet email, to full dial-up internet access, to ADSL, Southern Star was always there to provide reliable solutions. Not many internet users can say that they have been with the same ISP for more than six years, as I have!!
By the time I was ready for ADSL service, reliable internet access had become critical to the successful operation of my computer consulting business. Since Southern Star had already proven to me, year after year, that they could deliver reliable service, they became the obvious choice after talking with ADSL subscribers of other companies.
During the planning phase, owner John Souvestre was very helpful in providing me with the technical information that I needed to make an informed decision. My objective was to provide ADSL access to all of the computers in my small office, including an AS/400. With John's knowledge and guidance through this stage, I not only met my objective, but experienced absolutely no problems during the set up process.
Once I gave Southern Star my ADSL order, they took care of everything, including configuring the ADSL router so that all I needed to do was plug it in. On the day that I was notified by Southern Star that the local phone company had completed my set up, I was prepared to spend a few hours to get the equipment and connection working. As it turns out, when I connected the ADSL router as instructed by Southern Star, it worked the very first time!!! There was a minor problem with my original PC configuration which John Souvestre quickly identified and resolved.
On occasion, I have experienced some minor slow downs and brief interruptions in service. In almost every case, when I've called Southern Star to report the problem, they were already aware of the problem and were working to resolve it. These problems have never lasted more than a few minutes following a report to Southern Star.
I would highly recommend Southern Star to any person or business looking for a reliable internet provider.
John Kennedy
President
Computer Dynamics, Inc.
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Review by Archbishop Paul
Posted: 9 years ago
member for 9 years, 1 visits, last login: 9 years ago
New Orleans,Jefferson,LA
Contract price not specified.
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The Society of Clerks Secular of Saint Basil is an Orthodox Catholic
(Eastern Orthodox) religious order. It is therefore extremely
unusual for us to make a recommendation outside of the religious
arena.
However, the service which we have received from John Souvestre and
the Southern Star has been so exemplary we feel obligated to make
comment.
We have been on the InterNet for over a decade. Our first ISP, in
Charity, well, it is now out of business. We went with Communique
when Mark Lewis was just starting it up. The service was good, and
Raul Z. would work through any problem we had. Communique merged
with Verio, and the service remained OK (5 on a 1-10 scale). Then
Verio made major changes in their service, and informed us we had
one week to completely change our system (we had been running WC,
beginning with WC1 through WC4.20 and wcGATE, with some complicated
programs added to make the whole thing work).
We had contacted Southern Star a few months
before Verio informed us of their proposed changes, and immediately
contacted Mr. Souvestre to determine what assistance he could
render. He immediately set up an account for us, and assisted us
with making our system work through Southern Star - it required less
than an hour of telephone conversation. When we changed to
WinServer, Southern Star was again immediately available with
assistance, and we made the changeover and were back on line inless
than an hour.
At the beginning of 2000 A.D., we decided to change to a DSL line.
The first DSL momdem we obtained was defective, but Mr. Souvestre
assisted us with changing to a new one, and again, in less than an
hour we were fully functional.
We have had a few minor problems fine tuning our system, but Mr.
Souvestre has been there to assist us when needed. We recently
changed from "Linksy's Network In A Box" for internally netwoking
the 5 computers at our New Orleans (Harahan) faclity, to a HUB and
Server. Again, Souther Star was immediately available to assist us
with the fine tuning.
Southern Star has a main system, and backups. There have been
occasions when BellSouth's system was down (once BellSouth dug up
and damaged their own lines), knocking out all systems in the
general aea. Southern Star immediately informed us of these
interruptions in service, which actually were not Southern Star's
fault. The customer concern expressed by Southern Star even
extended to informing us our system had failed to pick up mail after
one of our recent maintenance procedures.
Our system is the main communications system for our Order, linking
North, Central, and South America, Australia, Europe, South Africa,
and the Middle East; providing WEB services, message and files,
publications, for our members and the general public, as well as
religious research facilities.
It is very important to us that this system works properly, as it
must be for everyone who is connected to the InterNet. Southern
Star has provided us with an InterNet connection that works, and we
do recommend Southern Star.
Sincerely yours in Christ,
+ Paul
+~+~+~+~+~+~+~+~+~+~+~+~+~+~+~+~+~+~+~+~+~+~+~+~+~+~+~+~+~+~+~+~+~+
+ May we all awake in the Lord,
/+\ That we may all Fall Asleep in the Lord,
(+++)
I o I Most Rev. Paul, S.S.B.
I{+}I Metropolitan Archbishop of Orleans
+++++ 1:396/40 »www.reu.org 700:100/0
777:100/0
The Society of Clerks Secular of Saint Basil TRY GOD
+~+~+~+~+~+~+~+~+~+~+~+~+~+~+~+~+~+~+~+~+~+~+~+~+~+~+~+~+~+~+~+~+~+
Archbishop Paul, S.S.B.
... »www.reu.org
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Review by rmellis9
Posted: 9.1 years ago
member for 9.1 years, 2 visits, last login: 9.1 years ago
New Orleans,Orleans,LA
$75 per month (6 month contract)
about 3 days
BellSouth
CLEC party: BellSouth
"Excellent tech support and response time"
"Highly recomended"
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What can I say? I am a computer consultant and I put my reputation in Southern Stars hands without any worries. I use them for all of my internet needs, connections, regestrations, anything. They do what they say, they are there when you need them and they know their stuff.
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Review by chowdmouse
Posted: 9.1 years ago
member for 9.1 years, 2 visits, last login: 9.1 years ago
Metairie,Jefferson,LA
$65 per month
BellSouth
"Great tech service and followup"
"A terrific ISP that provides solid value"
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I've known the folks at Southern Star for a while now and can say I've always been pleased with the service. The quality of technical expertise and a genuine desire to achieve total customer satisfaction are always evident. The ADSL service that I use from Southern Star has always been reliable and when there's a problem with the telco (there is rarely one with the ISP) John Souvestre will make sure it gets fixed at the soonest possible moment. It is a pleasure to continue doing business with Southern Star!
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Southern Star
