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Review by (hidden by request)
Posted: 8.8 years ago
(review was emailed from domain lmco.com)
 Maple Shade,Burlington,NJ
 $83 per month (12 month contract)
 Verizon
CLEC party: Covad
 "When it was up, it was all good :)"
 "Inconsistency....twice removed technical support...Gaps in service :("
 "ETI: I think I can, I think I can, I think I can....I could not"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
This is a multi-part message in MIME format.
--Boundary_(ID_NQs2GkW0hRonixw40+IXYg)
Content-type: text/plain; charset=iso-8859-1
Content-transfer-encoding: quoted-printable
I have been using ETI for 768/384($83 per/1year) ADSL since January of =
last year. I am 8200 feet from my CO. I went through the regular Bell =
Atlantic/Verizon garbage to have the loop dropped. Three drop dates, 2 =
no-show pole monkey's. The third date was met 19 day's after the =
original appointment. At this point, the Covad tech had already been to =
the house 2 times. My house is already wired with CAT-5, so no cable =pulling was required by the Covad Tech, I already had the pairs out to =
my gray box. When he first showed up, he went through the motions, gave =
me the Efficient 5250 SpeedStream bridge, called for a line test (LOL, =
said he had to follow procedure even though the drop was not in place), =
and put in another service call for Bell Atlantic. Bell Atlantic took =
the scheduled appointment for the following Monday and summarily missed =
that one as well. Two weeks after that, they actually dropped the line. =
The connection was not working though, Covad put a hold on the circuit =
being built after the 2nd missed drop, so I was still not up. Two Days =
after that they built the circuit, the connection came up. Everything =
seemed OK except the line speed. I was getting 480/100 speeds on a =
768/384 line. Many phone calls and one week later, I was told that =
someone made a mistake and that I was provisioned for a 608/128 line, I =
did not even know that it worked that way...but whatever. They rebuilt =
the circuit and my line speeds improved nicely. Every thing was really =
nice for about a month. 13ms pings to first hop. Clean speed out to the =
west coast. Then the connection started to flake out. Downtimes lasting =
4-6 days at a time, really bad packet loss when it was up. Then I was =
charged for in house cable runs...$150...curiously equal to my =
rebate....To have that charge removal, I had to go all the way to the =
president of ETI. It was eventually resolved on ETI's side, but it took =
me a whole bunch of time and effort to get my money back. Here is where =
the experience with ETI service comes into play.The lines are Covad, but =
ETI has always used another company for service through Covad. First it =
was StarNet and now they have recently moved over to CAIS out of =
Washington, DC. As you may be able to imagine, tech support in this =
type of arrangement is nothing less than HORRID. There is one, count =
that, ONE, point of contact within ETI for DSL support. That person then =
contacts ETI's service provider, who then contacts the service provider, =
namely Covad. Outside of the original provisioning problem, my =
experience with ETI support has been bad. Call's are not responded to, =
customers just wait for the problems to "magically" correct themselves. =
The frontline support team is not really able to do anything to help a =
customer. They do not have DSL on site, so they are unable to even =
monitor network outages. The tech support lines are populated with =
tech's who have no knowledge of the DSL setup's because they don't have =
any direct connections to the networks that the DSL customers are =
connected to. It is not really the tech's fault, they just have no frame =
of reference or experience with what problems you may be having. They do =
a great job on the dial-up side of things, I still use them for dial-up. =
My mention of dial-up brings me to my current state of =
service...recorded line speeds of, get this, 10/608 - 17/589 - 100/480 =
!!!! Those line speeds are about right in practical use as well. I can =
post files like a demon, but DL's are complete and utter GARBAGE at this =
time. If my workstation gets 1 in 5 packets, it is a miracle.I have not =
been unable to send or receive mail using the DSL line since December =
28th...that was the date that ETI changed over to CAIS. Now let me tell =
you about the changeover. I was E-mailed the configuration changes that =
I would have to make. They moved us from a DHCP setup to a static one, =
or so it appeared. They provided a 172.20.55.xxx IP, a Class C, but =
unregistered(reserved) range as far as I can glean. They also stated =
that I must use ETI's DNS servers. This IP works, but appears to be =
masked at some point. Using dslreports.com/ip, I get a =
63.220.158.xx(variable- in other words it is DHCP). Now let me pull =
another rabbit out of my hat....my first hop is in DALLAS. So now, when =
I do a name lookup, I route through Dallas, Atlanta, Chicago, NYC, DC, =
and then NJ. Pretty sweet setup isn't it(wink). I have been trying to =
get my circuit number from them for 4 days now...they still have not =
returned a call or E-mail. I don't know who to fault in this, ETI or CAIS, =
but since it is ETI that I pay every month...it defaults to ETI. I plan to =
jump over to Speakeasy, ASAP.
All in all, I could not recommend ETI as a DSL provider. They are not =
really the provider, they resell the reseller's service  If you are in =
the market for a dial-up account, I heartily recommend them 
Greg
--Boundary_(ID_NQs2GkW0hRonixw40+IXYg)
Content-type: text/html; charset=iso-8859-1
Content-transfer-encoding: 7BIT
I have been using ETI for 768/384($83 per/1year)
ADSL since January of last year. I am 8200 feet from my CO. I went through
the regular Bell Atlantic/Verizon garbage to have the loop dropped. Three drop
dates, 2 no-show pole monkey's. The third date was met 19 day's after the
original appointment. At this point, the Covad tech had already been to the
house 2 times. My house is already wired with CAT-5, so no cable pulling was
required by the Covad Tech, I already had the pairs out to my gray box. When he
first showed up, he went through the motions, gave me the Efficient 5250
SpeedStream bridge, called for a line test (LOL, said he had to follow procedure
even though the drop was not in place), and put in another service call for Bell
Atlantic. Bell Atlantic took the scheduled appointment for
the following Monday and summarily missed that one as well. Two
weeks after that, they actually dropped the line. The connection was not working
though, Covad put a hold on the circuit being built after the 2nd missed drop,
so I was still not up. Two Days after that they built the circuit, the
connection came up. Everything seemed OK except the line speed. I was getting
480/100 speeds on a 768/384 line. Many phone calls and one week later, I was
told that someone made a mistake and that I was provisioned for a 608/128 line,
I did not even know that it worked that way...but whatever. They rebuilt the
circuit and my line speeds improved nicely. Every thing was really nice for
about a month. 13ms pings to first hop. Clean speed out to the west
coast. Then the connection started to flake out. Downtimes lasting 4-6 days
at a time, really bad packet loss when it was up. Then I was charged for in
house cable runs...$150...curiously equal to my rebate....To have that
charge removal, I had to go all the way to the president of ETI. It was
eventually resolved on ETI's side, but it took me a whole bunch of time and
effort to get my money back. Here is where the experience with ETI service comes
into play.The lines are Covad, but ETI has always used another company for
service through Covad. First it was StarNet and now they have recently moved
over to CAIS out of Washington, DC. As you may be able to imagine, tech
support in this type of arrangement is nothing less than HORRID. There is one,
count that, ONE, point of contact within ETI for DSL support. That person then
contacts ETI's service provider, who then contacts the service provider,
namely Covad. Outside of the original provisioning problem, my experience
with ETI support has been bad. Call's are not responded to, customers just wait
for the problems to "magically" correct themselves. The frontline support
team is not really able to do anything to help a customer. They do not have
DSL on site, so they are unable to even monitor network outages. The tech
support lines are populated with tech's who have no knowledge of the DSL setup's
because they don't have any direct connections to the networks that the DSL
customers are connected to. It is not really the tech's fault, they just have no
frame of reference or experience with what problems you may be having. They do a
great job on the dial-up side of things, I still use them for dial-up. My
mention of dial-up brings me to my current state of service...recorded line
speeds of, get this, 10/608 - 17/589 - 100/480 !!!! Those line speeds are
about right in practical use as well. I can post files like a demon, but DL's
are complete and utter GARBAGE at this time. If my workstation gets 1 in 5
packets, it is a miracle.I have not been unable to send or receive mail
using the DSL line since December 28th...that was the date that ETI changed over
to CAIS. Now let me tell you about the changeover. I was E-mailed the
configuration changes that I would have to make. They moved us from a DHCP setup
to a static one, or so it appeared. They provided a 172.20.55.xxx IP, a Class C,
but unregistered(reserved) range as far as I can glean.I assume they are using NAT, but I don't know...I don't have any information beyond my new setup instructions. They also stated that I must use ETI's DNS servers. This IP works, but appears to be masked at some point. Using dslreports.com/ip, I get a 63.220.158.xx(variable- in other words it is DHCP). Now let me pull another rabbit out of my hat....my first
hop is in DALLAS. So now, when I do a name lookup, I route through Dallas,
Atlanta, Chicago, NYC, DC, and then NJ. Pretty sweet setup isn't it(wink). I
have been trying to get my circuit number from them for 4 days now...they
still have not returned a call or E-mail. I don't know who to fault in this, ETI or CAIS, but since it is ETI that I pay every month...it defaults to ETI. I plan to jump over to Speakeasy, ASAP.
All in all, I could not recommend ETI as a DSL
provider. They are not really the provider, they resell the reseller's
service If you are in the market for a dial-up account, I heartily recommend
them
Greg/FONT>
--Boundary_(ID_NQs2GkW0hRonixw40+IXYg)--
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