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Review by alanr01 
Posted: 9.5 years ago
member for 9.5 years, 37 visits, last login: 6.7 years ago
 Charlestown,Suffolk,MA
 Business customer
 $155 per month
 "Easy install, in promised time frame. Inexpensive."
 "Not convinced of performance"
 "Cost effective, good service so far."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
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My company in Charlestown, MA ordered a 384/90 ADSL line for $155. Our IP address is static (we're running NAT). The connection is connected through the Somerville, MA C.O.
Our sales person was able to talk intelligently about the Telco part of the thing, but knew little about networking. After placing the order, there was total silence from Digital Broadband, but after around a month, I got a call and the install date was set. The installer was on time, and was here for half an hour. When he left, we were on-line. He knew how to set up the router (a Cisco 677), but didn't know how to set up the workstations. He told us not to use DHCP, but as soon as I had started setting them up, I started getting hardware address conflicts. Turning DHCP (server assigned addressing) fixed the problem. One would hope that the installer would know something simple like this, but he did not in this case.
The speed is disappointing compared with what I was hoping for. Streaming 64K RealAudio streams often gives a message that we don't have available bandwidth. I wonder about the peering Digital Broadband uses, and other aspects of their network, because I do get better performance from some sites than from others (sites that perform well and evenly with my cable modem at home). However, it's a major improvement over dialup, and the price is right.
Cheers,
Alan in Charlestown, MA
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Digital Broadband Communications
