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Review by garry
Posted: 8.9 years ago
(review was emailed from domain digitalquake.com)
 Los Gatos,Santa Cruz,CA
 $50 per month (12 month contract)
 Verizon (ex GTE)
 "Friendly tech support"
 "promised 24/7 support never provided; low/deteriorating data rates"
 "initially thrilled, now disgusted"
| Install Co-ordination:
Connection reliability:
Tech Support:
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I live in the Santa Cruz Mountains near Los Gatos, Santa Clara County,
CA. The ISP is DSL Designs and the telephone company is Verizon (nee GTE). At first, I was ecstatic to have DSL, as our area has always been a GTE stepchild--last to receive modern services.
Verizon/GTE says I am about 10K feet from the CO. I have
been with Verizon/DSL Designs since April, 2000. After installation (after
moderate delays, and one re-selection of my cable pair), I had downloads
at 300 to 500 kb/s on ADSL Bronze, which I considered acceptable,
considering the copper distance. Since then, my rates have decreased
steadily, and my most recent tests (December) ranged from 43 to 200 kb/s,
skewed to the low side! It does not matter what time of day or night I
run these tests. So I am paying $50/month for little more than a dialup
connection.
My discussions with DSL Designs and Verizon have been essentially
fruitless. Each suggests I talk to the other! Verizon sent a tech to the
house with his test set, and he agreed that I was not getting what I
should. Verizon claims full burst capability is there, but no one at
Verizon or ISP will explain or take responsibility for the huge
latencies that kill my rate. They act like I am the only complainant in
the Universe---everyone else is apprently ecstatically happy with their service,
according to them. This site belies that.
DSL Design's departed tech reminded me several months ago that, with ADSL
Bronze, nothing was guaranteed. I suppose this justifies providing as
little as 5% of the advertised maximum rate for my service level.
Last April, on its web page, DSLDesigns claimed 24/7 tech support. This
has never been provided, and that claim is now absent from the web page.
Of course, most outages have seemed to be on the weekends--no support available.
Tech Support often does not respond even during the nominal 8/5 support times--clearly understaffed.
I am not a happy camper--since I started complaining, service has
deteriorated dramatically. I give both Verizon and DSL Designs a rousing
two Thumbs Down.
Garry Shapiro
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Review by dimsum1 
Posted: 9 years ago
member for 9 years, 2 visits, last login: 8.7 years ago
San Jose,Santa Clara,CA
$69 per month
SBC
"seems to be good value for the money...."
"...if only the service was operational."
"I'd check other providers and ISPs but I'd have to provide further feedback once service is actually functional."
| Pre Sales information:
Install Co-ordination:
Tech Support:
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Where do I start-
* it took about two months before an installation actually occurred
* I had to constantly ping the company on the installation date
* The expectations were not set appropriately as I had ask several questions on what
equipment I would be receiving and from whom, when should I expect the equipment,
and what do I need to do. It was never explained that this was a self-install kit although
I'm more than capable, I just didn't know what to expect until the equipment arrived.
* I've been waiting 3 weeks for the circuit to be functional as I'm told it is on the
PacBell side, and their CTO has been working out the issue w/them. That's pretty
serious if the CTO is working on this, and it sounds like this person is not even making a
dent if this is still outstanding after 3 weeks. I'd be in PacBell's face and
raising a big stink!
* Good thing I'm not a business and just use my line for the flexibility to work remotely
from home-I have a second phone line for backup for cases like this. Although I wasn't
expecting to start using the 2nd line this early in the game.
* on the good side, their sales people are pretty helpful, now if they can only get the technical
act together.
This isn't a very good start w/my ISP, I'm seriously considering canceling and checking other
options.
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Review by pauldodd4
Posted: 9.1 years ago
member for 9.1 years, 91 visits, last login: 2.2 years ago
San Jose,Santa Clara,CA
$57 per month (month by month)
SBC
CLEC party: NorthPoint
"The technical support people where helpful with home networking issues"
"Lack of status updates, nothing important was confirmed in writing or email"
"Didn't get it installed even though PacBell did their part, NorthPoint failed"
| Install Co-ordination:
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Ordered 815/408 for $57, but somehow it was changed to 768/384.
The order process was fine, the install process stalled consistently and never completed because NorthPoint refused to support the order they accepted and refused to explain why. The home equipment was an external modem that I never saw because we didn't get that far. The web site says its a static IP, but when I ordered they said it was dynamic.
Generally, its nearly impossible to find out what's going on when there is a phone company, CLEC, DSL provider and DSL reseller involved. I wasn't told that the services were really going to be provided by Zyan when I ordered so I didn't get to check their reviews until it was too late.
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DSL Designs, Inc.
