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Review by (hidden by request)
(review was emailed from domain ev1.net)
lodged 9 years ago
 Lincroft,Monmouth,NJ
 $43 per month
| Pre Sales information:
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I've been with Everyone's Internet (ev1.net) for over three years, two with DSL. Their first DSL supplier was Northpoint, went bankrupt. Ev1.net then contracted IP Communications. The transition was fairly smooth, just had to get another modem (at no cost).
I just wanted to add this note from ev1.net in the Houston,TX area:
Greetings from the Head Surfer!
The holiday has brought some bad news regarding your DSL service. The
wholesale company that provides the lines for your service (IP
Communications) has recently announced that they have been forced into
bankruptcy. This was somewhat of a surprise to us at EV1 as we had been
assured last year that IP had raised an additional $30 million and had
sufficient capital to fund operations until such time as they became
cash flow positive. That was obviously not the actual case.
It is our best belief, based upon reported new stories, that IP will
cease to provide service as of Feb. 17,2003. However, we have not
directly been notified by IP Communications of this date. NOTE: We can
not be assured that service will be available through that date
We understand how important your Internet access is. In fact, we have a
number of our employees and managers that are affected by this
situation.
ETC. ( the rest is omitted by me, just specifics about billing)
Kind Regards,
Robert Marsh
Head Surfer/Founder
Anyone else hear about this???
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 Review by mibagent_x 
member for 10.9 years, 4356 visits, last login: a few hours ago
updated 9.1 years ago
- Imperial,Jefferson,MO
- $49 per month
- (12 month contract)
 about 15 days Southwestern Bell- CLEC party:
 "VERY reliable connection" "They are pulling out Feb 10, 03" "Was good....while I had it"
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I have had DSL through IP for over a year now, actualy it was through Datarecall/EXP but the line was IP. Through Datarecall/EXP my speed was, "whatever my line can handle" but Datarecall/EXP dumped their DSL to IP and got capped at 384/128 havent had a chance to call and ask about that yet. The connection was DHCP no PPoE/A crap no extra software needed or nothing. When my line was first installed speeds sucks, it was slower than dial up but the upload was good, after about 3 months of free access they got it straight and no problems ever since. So if you don't mind a small headache to start with IP is really good. I MUST say that all through out the first 3 months their customer support staff was wonderful I got explanations of what was going on with my line and they even called to give me updates from time to to time! Now I just need to get this cap taken off I was running at 1024.
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Review by darkdante74
member for 9.3 years, 2 visits, last login: 9.2 years ago
lodged 9.3 years ago
- Houston,Harris,TX
- $69 per month
- (24 month contract)
- about 60 days
- Southwestern Bell
- CLEC party:
- "Pre Sales is nice.. but it's all chat"
- "No one knows what's going on."
- "Can't determine if I'm happy with service yet."
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Inked my contract with IPC on 9/12/2002. Faxed that same day, and order was "processed". Took another week to actually have it in the system. Quoted an original Loop Drop date for 10/2/2002. Called 1 day before loop was supposed to be dropped. There was an issue on the line, a bridge tap. IPC requested to SBC to remove the bridge tap - pushed my date back 2 weeks. Called one day before "commitment date" - loop tested bad - had to replace my circut with SBC. Pushed my order back 2 more weeks. Called 3 days to get confirmation that nothing was wrong on the line. They misquote the date to me, and find out that the date is correct again. Request my CPE to be shipped to me. Come to find out - no one put my apartment # in the order. Had to go to UPS and pick it up myself. CPE came fully configured for my static IP. 1 day before circut replacement and loop drop.. called IPC to verify that there were no known issues. None on their system. Cross fingers and hope that everything goes smoothly.
Day of service arrives (supposedly). Call all day to IPC to get updated status on the order and tickets with SBC. No new information. Go to my NID and look at it. Loop was dropped, and is installed in the NID. Call IPC tech support and request a loop test. Test is good. Now, I sit here in my apartment waiting another 2 weeks for a tech to come out and wire me from the NID to my apartment. I would do it myself - but I'm in a populated apartment complex and all the pairs are being used here. As well, I tested the connectoids on the NID - the line isn't active. There's no signal being sent to the Dmark / NID.
I'm completely dissatisfied with the level of service and lack of information that I recieved from IPC. They gave no information when ticket status was updated and the order date was pushed back. No emails, no phone calls.. nothing. I had to call them and hound them just to get a crumb of information from them on my order status. I will compliment Joe (Tech Support) and Nathan (Order Implimentation) - they really were on the ball for me and answered any and all questions that I had.
***UPDATE*** 10/23/2002
DSL is finally active and online. Speed is what they promised, but i'm scepticle on how long it will remain stable at 1.5mb. From what I've read about IP - they are a mismanaged company that doesn't have it all together just yet. The line wasn't hot until 1pm today, and I had to wire it from the DMARK into the house myself due to lack of field techs to install the line. I didn't want to wait another 2 weeks for them to push my order back even further again. My biggest complain is that my latency is worse than when i had SBC DSL. I run quake servers on a dedicated OC3 with a provider. SBC I pinged about 50ms - 30ms in my servers. Now I'm pinging 80ms in my server - which it unacceptable. They claim this is due to their routing dropping out and off Ameritech and they are looking for another carrier for the routes.
My advice - don't carry IPC unless you really don't want SBC for your phone and DSL services. IF you can stomach 6 - 12 weeks wait time for your DSL to get active and all the headaches..
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Review by klrw256
(review was emailed from domain kw.com)
lodged 9.4 years ago
- Waxahachie,Ellis,TX
- $175 per month
- (24 month contract)
- "Excellent customer service and tech support."
- "Occasional email weirdness, but nothing serious."
- "Great company, great service. These guys know what they're doing!!"
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Hi DSL Reports,
We have made arrangements with a totally excellent ISP for our office at extremely favorable rates. The installation went very well, and unlike Southwestern Bell, we get to talk to nice people who actually KNOW WHAT THEY'RE TALKING ABOUT. Amazing!!
IP Net was also able to "open up ports" so that our Regional Accountant
can connect to our local accounting computer at any time. We're
currently experimenting with the possibility of REMOTE ADMINISTRATION,
so this was particularly good for us.
These IP Net people were extremely helpful and their prices are
fantastic. I highly recommend them!
Tony Collette
-------------------------------------------------
Tony Collette
Market Center Administrator
MC#256 -- Ellis County, TX
1007 Ferris Avenue
Waxahachie, TX 75165
972-938-2222 / office
972-938-2292 / fax
972-935-5251 / direct dial
972-935-5250 / direct fax
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Review by bigb2001$
member for 10.9 years, 8 visits, last login: 10.1 years ago
updated 10.1 years ago
- Dallas,Collin,TX
- Contract price not specified.
- (12 month contract)
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Deleted
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Review by maddocks
member for 11 years, 12 visits, last login: 10.9 years ago
lodged 11 years ago
- Houston,Harris,TX
- $249 per month
- Southwestern Bell
- "The local Houston ISP (PriorityX) is a good vendor and has been of great help to us. Good folks!"
- "NOT RELIABLE! IP Communications has SERIOUS technical problems with the service and terrible technical support"
- "We have had NON-STOP problems for 2 months - IP seems unwilling/unable to fix these problems. Canceling service ASAP."
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We ordered 768kbps SDSL service about 2 months ago and have had constant non-stop problems since. Our actual download speeds only average 50-120 kbps.
Our ISP has performed numerous tests, and SW Bell has repeated verified that the line is good and both point the finger at IP. IP repeated refused to perform any meaningful actions to fix these problems.
IP's 1st level Technical Support is easily among the worst in the industry, IMHO. Long wait times are common and many of the technicians have only the most basic computer knowledge, often giving wildly inaccurate instructions. There are a few good higher level tech's but most of the 1st tier support ones are pretty much clueless.
We STRONGLY regret having started this service and are actively now seeking an alternative provider.
I also personally signed up for the home ADSL service and have had similar problems there too. My line speed has only been of about average Analog quality (30-60kbps) with constant disconnections. I set up a perpetual Ping to my ISP's DNS server and often fail to get a response on average of 40% of the time (often 75%-100% data loss). I will be cancelling this turkey too when our business contract (above) gets cancelled in the next few weeks.
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Review by badtz22
member for 11.3 years, 19 visits, last login: 11 years ago
lodged 11.3 years ago
- New York,New York,NY
- $39 per month
- (12 month contract)
- about 20 days
- Verizon
- "Cheap for DSL; good download speeds"
- "Unstable; nearly impossible to get tech support."
- "Well well well.... switching to another provider? Maybe..."
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Review by grsshppr
member for 11.3 years, 4 visits, last login: 10.8 years ago
lodged 11.3 years ago
- Wichita Falls,Wichita,TX
- $45 per month
- (12 month contract)
- about 15 days
- Southwestern Bell
- CLEC party:
- "Quickly had me connected compared to other DSL companies."
- "Hasn't worked correctly since install. I have to reboot my router often to get online. I even went about 2 weeks without service"
- "If you don't mind rebooting your router all the time then it is OK. I know it is thier service since this is my 3rd router!!!!!!"
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I got the install! Great!!!! Technician didn't really know what he was doing, I am an IT professional and I got it working before he could, but hey, I gave the guy a break since I was once there too!... Later that day it dropped me without a carrier. The next day I call and open a trouble ticket. 2 more techs come out and get it working and left (they said, "Man, I don't know what I did, but it works now!". 1 hour later it dies again. I had the tech's cell number and called to tell him, but he still closed the ticket!!!! I went about a week thinking that SWBELL was working on my line when I finally found out that the ticket had been closed! I reopen the ticket, guessed it was an oversite and waited for the repair. I checked back a few days later and the ticket had never been reopened! I called screaming mad and got it opened again. This time the tech calls me from thier office 2 hours away and goes through a few things with me, then tells me that he will bump my tech-support up to level 2 (it was supposed to be at level 3 already!). I agreed and went on my way. Another tech from level 1 calls me 2 days later and tries to walk through the same thing the other tech did just days before! I got a little excited and "POLITELY" told him I had already been through this and was waiting for a level 2 tech to call. Our conversation ended with him assuring me it would goto level 2. 2 days later I called them back and asked what the status was on my trouble ticket and was told it was at level 1. (by the way, somewhere in there the line dropped me and just stopped working all together!) I got slightly IRATE and asked to speak to a supervisor. This was on a Sunday and I DID speak with supervisor who was helpful in actually seeing the trouble ticket through (something no one else there seemed to be good at). She looked at my problem and came to a conclusion that it was indeed a level 2 tech support problem and assured me that she would personally take it to them and see it through on the next business day, she assured me that it would be taken care of in the A.M. I called her about 11am that Monday (today actually) and indeed she had researched the problem and was getting it fixed. I was up and running within 30 minutes. Seems as though they had punched my line down on the wrong cable pair! I was alot happier for the most part of the day surfing just fine, but then about 9:00PM the line dropped me again, and rebooting my router brought it back up. Since this is the original problem I had, and that was never fixed GO FIGURE, I called in another trouble ticket!!!! I am looking for another ISP now!!!
I originally had the install done on September 27th 2000, it is now October 24th, 2000 and I am still not running correctly!!! The speed gradually decreases over an hour or so until it just won't do anything, then I have to reboot my router.. Then it starts all over again!! THIS SUX!
Bottom line: STAY AWAY FROM THESE IDIOTS! (except the nice level 1 supervisor!)
Just one more note to thier positive side, when it does work my download speed has been as high as 103K per second when I downloaded from my ISP's FTP server!!
And as high as 50k per second from most other sites!
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