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Review by thetz99 
UPDATED: 1 days ago
Fair warning: reviewer joined this month
 Davis,Yolo,CA
 $30 per month (12 month contract)
 about 3 days
 AT&T
 "Excellent Spd, 3 day service switchover from ATT, Excellent Customer Svc, easy to work with"
 "Switchover was TOO fast...didn't recieve modem until 4th day...had to use old Att 2wire modem which dslX helped configure"
 "If you have ATT, switchover and get twice the line speed at the same price point"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Was told by ATT that 6m/768 was unavailable at my location...On monday night I found mixed reviews on dslreports, but they said 6/768 was available so I took a chance and put in my order. By thursday (3 days) the service was transfered. WOW.
I had downtime because I couldn't find contact info (no internet) until I went to a neighbors house. Chatted online with a dslX service rep, he set up a time to call me at home and was up and running within 15 minutes on ATT's old supplied 2wire 2701 modem.
I received dslx's modem the next day which turned out to fix a upstream low speed issue I was having that the 2wire modem was causing.
Kudos to Zak who is constantly online on this board and kept trying to make my line as fast as advertised. He came up with switching modems after all line checks said a-ok on his end.
Overall... A++++
Followup comments: | Forums » comments on review of DSL EXTREME |
 | »next review in page (previous review)
Review by oceanjim
Posted: 2 days ago
member for 4.6 years, 24 visits, last login: 2 days ago
Lakewood,Los Angeles,CA
$25 per month (12 month contract)
about 5 days
Verizon
"Service"
"Contract"
"Solid DSL"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
They did what they said, like a utility company should.
I am 15,800 feet from my local CO. I had Earthlink and Verizon before DSL Extreme. With Earthlink and Verizon I had frequent dropouts. Calling tech support was painful spending hours of time going through scripted questions multiple times to finally get to a competent person who would end to dealing with a provisioning service or the local repair office. It would take 5 days to 2 weeks to resolve.
The service with DSL Extreme is excellent. I had the same dropout issue which they solved in a day. The next time it happened they figured out the cause. I've been up for almost 3 years now.
The only negative is the contract. It is year to year. If you don't renew by the 13th month they charge you a higher rate for month to month.
Followup comments: | Forums » comments on review of DSL EXTREME |
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Review by public
Posted: 3 days ago
member for 6.5 years, 1821 visits, last login: a few hours ago
Santa Clara,Santa Clara,CA
$27 per month (12 month contract)
about 5 days
AT&T
"fairly reliable network"
"none"
"with a good telco loop the service is fairly reliable"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
This is probably not a typical case, since my loop is about 3000 ft. Most of dsl problems are typically related to telco loop defects, such as hard grounds, bridged taps, pairs shorting out, etc. Telco takes a long time to rectify such defects. My present atypical short loop does not have such problems.
DSLX did have a few outages, one regional outage caused by a failed gig switch at a data center. Other short outages have been attributed to ATT transport problems.
An excessive latency problem was caused by an overloaded bandwidth provider.
In all outages amount to a couple hours per year.
A very positive feature is dslx staff responding to inquiries and posting outage information at the BBR dslx forum.
In summary if you have a good telco loop dslx is a reliable ISP.
Followup comments: | Forums » comments on review of DSL EXTREME |
| »next review in page (previous review)
Review by jerkyspace
UPDATED: 4 days ago
member for 23 days, 19 visits, last login: 4 days ago
Alameda,Alameda,CA
Contract price not specified.
about 20 days
AT&T
"It works no problem for a while"
"BUT...you are doomed if anything ever goes wrong"
"tech support is terrible...expect a week per problem to always find ATT at fault in the end!"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)
|
You can talk to three different DSL tech support people and get three different descriptions of what your problem is. They never solve it on the first call, always give you a ticket# and then tier 2 never calls you back. Your equipment and wiring is always the first to blame but in all these years of problems through numerous ISPs...I have not changed out a single cable nor modem. If you ever want your problem solved, you have to call back and get a new "cold" start at it with someone else...more than likely you will be taken down a new and different route than you began with any previous work ignored. After a week of dead ends and being told you will be called back...and never getting that call...it will turn out that AT&T changed something or modified something and one of the few competent people caught it or it just resolves itself.
In 10 years of dealing with DSL ISPs I have never had to replace a phone line nor cable/modem nor had any wiring problem discovered...it is always nearly 100% of the time the fault of those minding the gateway (AT&T etc.) and the lack of communication/co-ordination between your ISP and them. DSL companies troubleshoot backwards: the line and modem just don't usually fail sitting there without change...start with the AT&T side and the problem will be found much faster. Also don't forget that most DSL troubleshooting tools fail to identify if your modem or computer is OFF. If they run tests on your line when you have the modem turned off (or when some modems boot up) then they will produce FALSE readings that cause them to go down the wrong troubleshooting road. Sometimes AT&T performs network tests that try to detect problems...but it glitches when it hits a modem that is not on...they get a false reading and downgrade ("CAP") your service down at a lower speed to handle the "problem"...that doesn't really exist. They generally don't tell you or your ISP until you catch it and they never follow up on it themselves because the process is automated.
In truth this describes almost every ISP out there, they(we) are all at the mercy of the telcos who continues to charge you for the phone line that you only use DSL on...DSL extreme just seems to unable to follow-up and follow through on anything and suffers the same problems that others have when it comes to figuring out what is wrong with your DSL line. Bottom line: DSL is not reliable and has severe limitations. Sometime in the not too far future we may catch up to the rest of the industrialized world and get some real bandwidth...but it won't be DSL leading the way.
Followup comments:  stridr69
join:2003-05-19
San Luis Obispo, CA
| Interesting... First off, try the DSL Extreme forum to see if they can help.
From what I remember the CEO of DSL Extreme used to frequent these hallowed halls-perhaps you'll get a response from him.
Also why not leave your modem on 24/7? I do with my Speedstream 4100 thru ATT and that usually takes care of any problems that comes my way. And I did 2 months ago with frequent dropouts. ATT checked my line and found no problems. And, interesting enough, my dropouts ended. Go figure. But, this could have been on my end-however I've yet to figure out what happened. But it's easier for me as I don't have another ISP OVER ATT's line(as well as I have ATT's hardline service, which I'll NEVER give up-personal preference here, okay?).
Good Luck.
 | |
| 
dslx_gm
Premium,VIP
join:2002-12-26
Winnetka, CA
| I would like to review your account... Hi jerkyspace -
I am sorry to hear that you experienced some issues with your line. Your experience seems very out of the ordinary. I would like to have an opportunity to review your account and ensure that everything is functioning properly. Please send me a PM with your account information so I can review.
There is a DSLExtreme forum here on DSLReports that I and some of our technicians and clients frequent. We provide support directly through the forum. If you have any questions in the future we welcome you to stop by and we would be happy to assist. »DSL Extreme
Once again I apologize for any issues that you have experienced. I look forward in assisting to get your issue resolved.
Thanks
--
George
General Manager
DSL Extreme
Will work for reviews.  | |
| | jerkyspace
join:2008-07-03
Alameda, CA
 ·DSL EXTREME
edit:
July 7th, @12:26PM
| Re: I would like to review your account... My experience is not out of the ordinary (sorry to say)...check your records over at DSLX and you will find this is just what I went through in Feb 08...if you want to get really upset at your fellow employees and ATT then go back further and explain how it took so long to get my DSL up and working...from a perfectly good line.
First previous ISP was rock solid with Sonic.net...I gave DSLX a chance to upgrade my account to 6MB from 1.5-3MB when I signed up (they sold it to me saying it would work)...and then I sat with no internet for weeks while everyone fumbled around. Half of your people saying I could get only 3mb and the other half saying I could get 6MB (with different stories on the ATT side)...and in between having every attempt to change out the cable and wiring on my end...just to find that ATT botched the transfer from Sonic to DSLX...I had to give up on the 3-6MB line because no one could make it work or agree if it would or not...
Back to the present...of course one of your people...instead of helping me get back online at all this weekend...wanted to argue with me about how I could get setup on the Covad equipment to get 6MB with threading...ignoring the present fact that no one knows why my DSL does not work again...of course lets turn that modem on and off 20 times...change all the cables and the modem, send people out to check the line outside...then inside and charge me for it....just to find out ATT botched my account AGAIN and we wasted all that time.
Also thank Tier 2 for ignoring my trouble ticket all Saturday and Sunday because they thought I just wanted to talk to your technical support manager (or that is their excuse). I just missed him before the holiday, but that does not mean I am going to wait all weekend to get anything started? So your people can only do one task at a time? The ticket still said I had a problem as well...but I guess that will have to wait until I talk to the manager about something else?
I watched a pretty painful fumble match go on over the weekend and don't feel any closer to a solution...since no one at DSLX speaks with any confidence and cannot agree on what the problem may be.
As for turning your computer and modem off...nothing personal to anyone specific...but do we live in such an ignorant and greedy society that we cannot see the value of saving just a drop of energy (and equipment life span) from time to time? There are good security reason to shut off a network you are not using too. Also is DSL technology such a hack/gimmick that it cannot survive the modem being turned off? I guess it wasn't as much of a problem when I had that great static IP from day one that got taken away from me.
If you want to change my opinion then help me out...its morning of day 5 since I began the trouble ticket...with no usable connection and my phone isn't ringing with DSLX help...not that I am looking forward to the next few rounds of frustration to get back up and running. I would love to be proved wrong and get back to work. | |
| | jerkyspace
join:2008-07-03
Alameda, CA
·DSL EXTREME
| 1 week and counting...the telco was sure they had it figured out and replaced some bits and bobs outside. But then they left and it never fixed anything. Now I have to play find the appointment with them that not even DSLX management have any pull over to get set up. All so the telco can go on a fishing expedition in the building hoping to find anything wrong. I couldn't make it yesterday because of work and all DSLX wants to do is remind me of that...instead of being on their game and setting up an appointment today. They can't pull that off and just leave me a message this morning...many many hours ago. No follow ups...all it seems the GM wants to do is IM on a broken DSL connection and now he is not getting back to me either. I am no closer to getting a resolution and if they cannot get the telco over here today it will be almost a week before I am able to make free time in their very limited and inflexible scheduling (9-5 M>F?)...also expect a 4 hour window minimum for them to show and you better plan ahead at least 24-48 hours notice before you can expect to get them out there.
DSL is not worth all this hassle. | |
| | jerkyspace
join:2008-07-03
Alameda, CA
·DSL EXTREME
edit:
July 10th, @08:43PM
| And the saga continues:
They could not setup a visit by the telco on Wednesday when I was home. I let them know that I had to work from Thursday through the weekend...so they setup another telco visit for Thursday anyway? Even after I told them I was working? I worked Wednesday night into late Thursday morning and got two strange calls (messages as I was working)from a young sounding tier 2 tech. He said the GM wanted him to get in touch with me (why not the GM himself?) and that they were setting up a Thursday telco 12p-4p visit(?). I was unable to return the calls in the late morning hours but tried to call in on Thursday morning to see what was going on.
I was on a very short break at work and had to wait to get through to tier 1. I just wanted to try to get in touch to make sure they knew I wasn't going to be there and do them the courtesy of saving the telco from wasting a trip. Maybe that would give them room in their schedule to help someone else stuck in another DSL mess. But tier 1 wouldn't just get me a manager I had to give him all my info again and then get transfered to Tier 2 "cold" and wait some more. I then gave tier 2 my information and they put me right back on hold to "review my information". All I needed to do was try to cancel the visit and see what other hours if any they might be able to come by...I'm trying to help them out here. I only had a 15 minute break so I had to hang up while still on hold.
As luck would have it about :45 minutes later I found out we would be finished work by the early afternoon so I tried to sneak a quick call back into DSLX. I spoke to a tier 1 tech and begged to just get a message to Tier 2/the tech manager/GM about the cancellation I had tried to call in (and never confirmed) and to see if I could still race home by 1:30p and meet the telco folk. She cut me off mid explanation and again did not want to do anything but the usual tier 1 exchange of information then get me to tier 2. She specifically said they handle that and she cannot. She put me on hold/transfer and I just decided to race home and try to catch the telco. This is my only chance for a week. I gave up another call for work this afternoon/evening to do so.
First thing I do when I got home at 1:30p was to call back to DSLX and try to confirm the telco's status (did I get home in time?). When I called in now I get a tier 1 tech who CAN do everything without the "routine" to get to tier 2. I gave him my trouble ticket number and he sort of rudely tells me that I canceled the telco visit (!?) and now my trouble ticket was closed. What?
How can a company set up a visit when they know I am working and then cancel it without confirmation? I have tried in vain to get back in touch and catch them in time...maybe get the telco over here somehow. If they can never setup anything last minute then why wouldn't there be room in the schedule after a last minute cancellation? The phone number that the tech manager gave me just rings and rings with no answer or voicemail. I just spent 30 minutes trying to get DSLX customer service to find the phone number for their own general manager. So another very frustrating loss it seems...but I will be stuck waiting around at least until someone calls me back to let me know either way.
You cannot ever get in touch with these people when you need them...it takes too long to get any information moving...and you will have to give up work/wages just to be around for them in their limited windows of availability...all to have them cancel your only shot without a bit of confirmation (and make it seem like it is all your fault for not being able to work in their crazy world). Also does the normal 40 hour a week 9-5 public realize that if they need the telco to come look at anything...they better be prepared to take some time off work? Why can't they work nights and weekends when most people would be able to take care of this? And I suppose people who work "on call" like myself in the entertainment industry are just out of luck...
It does not seem likely that this will get resolved. Anyone would have to question whether they want to ever do business with these people again irregardless of the service ever getting fixed. Remember too, that this telco visit has no plan other than to look around and test things in hopes of finding the problem. If I can ever get a visit to work out...What happens if they replace everything and it still does not work? | |
| | | jerkyspace
join:2008-07-03
Alameda, CA
·DSL EXTREME
edit:
July 11th, @08:12PM
| Re: I would like to review your account... Just an update to be fair:
After they tried the line at 3MB and it was unusable...someone at DSLX or the telco dialed my account back to a somewhat steady 2MB with almost no line quality issues from my tests. At least I have working and just somewhat slower connection now (after a week of no real use). I still don't know what they did or when...plus it would have been nice to be told as I have spent time surfing elsewhere. Now why that couldn't have been setup from the first day? Good question...? because here is what the last week has been like on my end:
»/testhistory/1563310/c1cae
I found out that the telco (ATT) has even less flexible hours than I thought. For this type of meet (data and tech) they only come out 12p-4p M-F....! Do they know they are a 21st century "high speed" internet company???...having just those hours is not acting like it. Having to wait for the telco like this is not very fair to the customers. Be warned!
Another update next week: their last chance once we get this meeting scheduled. They had better find something wrong in the building and fix it. | |
| | | | jerkyspace
join:2008-07-03
Alameda, CA
·DSL EXTREME
edit:
July 11th, @11:26PM
| Re: I would like to review your account... not to be believed but true:
less than an hour after posting my thanks for getting a steady slower connection...our friends at the telco blow me offline around 4pm today while doing some test/tweaking as I await their response to try to setup a new meet next week. When I call DSLX to see what is going on they argue with me very rudely. Their supervisor is yelling at me that they are working to fix my connection...but if you need to do tests that will put me offline why not tell me? No communication. I just got back to work to lose my connection and then get attitude from tier 2. No apologies and nothing but arguments after I gave them their fair due!
Added bonus: DSLX said that the telco set everything back and my connection was back to where it had been since this am at a steady 2MB cap. See the test on my side:
»/testhistory/1563310/c1cae
I had to call back and got my still unable to apologize tier 2 supervisor to get the telco to "undo" what they had done. They got me online at the 2MB cap and it was and back to work. Another hour of frustration burned but I still have to say thank you for at least this. The telco meet is set for next Tuesday so lets see what happens next... | |
| | | | | Splain
join:2001-08-02
Santa Ana, CA | Re: I would like to review your account... I have to agree with all the probs you have had with DSLE, almost the same probs that I have had, with no help and I get raged on by people here saying I have turned down help which I have not. | |
| hottboiinnc
Kyle
join:2003-10-15
Toledo, OH | Cable This is why everyone should have the option to get Cable and Local ISPs shouldnt have DSL. Leave it up to the Telco. It stops the middle mand and the figure poiting between them and the ISP. | |
|
dslx_gm
Premium,VIP
join:2002-12-26
Winnetka, CA
| AT&T Removed Bridge Tap Hi David,
I have been following up on your ticket since the dispatch last Tuesday. Unfortunately there were some scheduling conflicts but once we were able to get AT&T out there for the MPOE meet it appears they were able to correct the issue. I show that you are in sync at the full 3008/512 with no errors on the line.
If you have any issues in the future please feel free to give our support team a call or visit us in our forums on this site. Your line readings are below for your reference.
DN STREAM SPEED The line is running at the maximum bit rate of 3008 kbps.
UP STREAM SPEED The line is running at the maximum bit rate of 512 kbps.
DN STREAM S/N The line noise margin is 7.0dB, which is above the target noise margin of 6.0dB.
UP STREAM S/N The line noise margin is 19.0dB, which is above the target noise margin of 6.0dB.
DN STREAM POWER The line power is 13.0dBm, which is below the maximum of 20.0dBm.
UP STREAM POWER The line power is 5.0dBm, which is below the maximum of 13.0dBm.
DN STREAM LINE CAPACITY The line is running at 71.0% of relative capacity on downstream transmission path.
UP STREAM LINE CAPACITY The line is running at 54.0% of relative capacity on upstream transmission path.
--
George
General Manager
DSL Extreme
Will work for reviews. | |
| | jerkyspace
join:2008-07-03
Alameda, CA
·DSL EXTREME
| Re: AT&T Removed Bridge Tap Still not contacting me directly but I could not let that response pass:
Yes...the telco did fix a problem they had created in the long ago past (a bridge tap that appears to go nowhere). And I am thankful to them for finally getting me back working. The time it took to fix and hurdles involved are unacceptable. There are still many unanswered questions and a huge lack of apologies from DSLX. Not to mention a complete void of anyone saying I will be credited for the time period I was unable to use my connection. They always leave you that fight and play like the tech department and billing have nothing to do with each other. The more they break up their departments...the less responsible they have to be to the customer. Yet another chance to close this matter with some honor....missed again.
But, the "scheduling conflict" was created by DSLX in one part because they did not pass on the information for my building management to the telco that I very specifically gave them with the explanation of where I lived and what might be involved. When the Telco "wire" tech showed up (very nice and experienced guy) he had no way to access the main telco panel for my building because that call never happened. Also the "data" tech from the telco never showed at the appointment time (that's not a conflict...that's blatantly unprofessional). We spent two hours trying to get access to the main panel and checked what other parts of my space we did have access to...and then sat around waiting for the data guy.
I spent almost an hour on the phone...mostly on hold with DSLX in attempts to find the missing "data" tech. More rudeness and no apologies/no answers from DSLX...In the end he did not show for 2+ hours beyond the scheduled time and never called me nor had DSLX/telco call to let us know what was up. Even the "wire" telco tech had trouble tracking down any information.
In the meantime the "wire" tech cleaned up the bridge tap mess...no idea when that was installed or why. It was a good thing it was in my space...otherwise we would have been forced to reschedule if we needed access to the main telco panel. Either way it certainly was not my modem nor wiring from the computer to the wall. This one is on the telco (surprise) and it wasn't part of my original installation as far as I remember.
I find it strange that I did not hear any response from the GM until they could say "we" fixed your problem and try to end this bad publicity nightmare. I feel like I got dropped as I posted more very true horror stories about the process.
I also found out from the telco that my line is at around 48% capacity. The 70%+ reading you have is incorrect and speaks again to lack of precise tools to check these things (just the reason why the first 3-6mb failed). I made them double check this...they had 70% before the bridge tap removal and 48% after. Maybe you ran tests on my line again when I was doing tests as well. I have been pushing my line all weekend to make sure it is fine. Maybe you need to check with the telco as to why there are two very different readings.
I called DSLX back that day and got a tech supervisor. I let him know that this looks to have fixed things and that it looks like I can get something in the 3mb-6mb range after all. This is the same reading I knew from Sonic days into DSLX being unable to get working as part of their promise when I signed up with them. No apologies aside with posts here instead of contacting me...why isn't anyone looking into making this happen? Your tech told me to wait a few weeks...what for? I have been waiting for more bandwidth since I made the mistake of switching over to DSLX. And I suppose I will have to pick up the phone and start a whole new fight to get any credits on my account for the downtime or information about my unused line capacity?
I suggest more people post their stories. Companies should not be allowed to act like this anymore. They won't be able to if we post what they do for all to see. | |
| | 
jadinolf
I love you Fred
Premium
join:2005-07-09
Ojai, CA
·DSL EXTREME
| I have had such good luck My experience with DSLX has been wonderful but I also had good luck with pacbell/dsl/AT&T but I can't believe I am blessed.I have had no problems so why do so many have problems? Makes no sense. 
--
This post printed on 100% recycled bytes | |
| | | |
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Review by jubangy
Posted: 5 days ago
member for 3.3 years, 272 visits, last login: a few hours ago
Erie,Erie,PA
$27 per month (12 month contract)
about 25 days
"Service seems solid and quick, tech support so far is much better then Verizon or Twc."
"The time from order to activation was a bit long but worth the wait, and also understandable do to them being a verizon reseller"
"Great value for the price, and for the service so far."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
We ordered dsl to get away from roadrunner due to ti being to unrelaible and problem stricken. We were considering Verizon dsl but at the time they really didn't have any good specials, so I looked into dslx and their total monthly price is about $10 cheaper then just the monthly subscription fee for verizon dsl let alone all the other extra charges.
The order was smooth, but the actual activation was a little bumpy, but that had to do with Verizon and the order "getting stuck in the system", no surprise.
Dslx was extremely helpful, and even managed to get verizon to "expedite" the order so it was activated before the next srd.
Had a few problems with sync rates once service was activated, but it was in my wiring, and the dslx techs on bbr were pretty helpful in resolving it. Now that I replaced the wiring the service has been rock steady, it is passing the wife factor with flying colors which is amazing due to it being the 3Mb/768Kb plan, when we had 7/512 roadrunner and she hated it, quite frankly with all the downtime so did I.
The modem is a d-link dsl-2310 and so far seems to be doing an ok job, with max attainable syn rates of 10976Mb down and 1032Mb up, and is holding the 3360/864 rock solid, although it doesn't seem to like doing the pppoe but with the router doing it all is fine.
All in all the service so far is great, meets our needs of both speed requirements and the major one RELIABILITY so far.
A few friends have used it and have been asking me why my internet seems quicker then their rr so something must be right. I have dropped dslx's info on them so I wouldnt be surprised if they net a few more signups in my area.
Followup comments: 
Jullie
@dslextreme.com
|  good luck
**Editorial** No F'ing kidding there is an outage, that is why I am calling you. I'm not calling to chat. Is it going to be an hour, a day, a week, a month? The answer I got was, you guessed it, "we do not have an ETA". | |
| | jubangy
Premium
join:2005-03-26
Erie, PA
edit:
July 22nd, @11:24PM
| Re: good luck | |
| | jubangy
Premium
join:2005-03-26
Erie, PA
·DSL EXTREME
| said by Jullie :
Just hope it stays that way. When things go wrong do not expect a helpful response from tech support. On two occasions my service went out. I call to find out what the problem is and I get this great line from the 'tech support' idiot, "There is an outage in your area and we do not have an ETA". After hearing that several times over a few days you will know true frustration.
**Editorial** No F'ing kidding there is an outage, that is why I am calling you. I'm not calling to chat. Is it going to be an hour, a day, a week, a month? The answer I got was, you guessed it, "we do not have an ETA".
Thats why I ordered dsl and ditched cable, in our area at least dsl is more reliable then cable. What you describe sounds alot like the crap I have been through here with twc. Hopefully those days are over now. | |
| | | |
| Forums » comments on review of DSL EXTREME |
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Review by alizard
Posted: 7 days ago
member for 2.1 years, 4 visits, last login: 6 days ago
Pittsburg,Contra Costa,CA
$24 per month (month by month)
about 10 days
"good connectivity, competent customer service"
"none that I've noticed"
"I recommend them to everyone in their coverage area"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Services:
Value for money:
(ratings match consensus)
|
While DSLextreme doesn't officially support Linux, there's plenty of support info on the site and the people I've talked to have been Linux-literate. Though I'll say that my experience with them has been limited, in the 3 years I've used them, I've only had to contact them 4 times.
Followup comments: | Forums » comments on review of DSL EXTREME |
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Review by jadinolf
UPDATED: 9 days ago
member for 3 years, 1615 visits, last login: a few hours ago
Ojai,Ventura,CA
$20 per month (12 month contract)
about 14 days
AT&T
"Reliability and tech support"
"No dialup included in price"
"Fantastic"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Ordered 384/1500 for $12.95
Install was nice and clean
2Wire 1800HG, 2Wire USB adapter, 2Wire HPNA adapter. (5 computers)
Sorry, I don't know all the buzz words so I can't answer everything..
All I know is that all is perfect with DSL Extreme.
I have been with DSL Extreme for a little over a month now and have had absolutely no problems nor do I anticipate any.
Update 03/05/07:
I have been with DSLX for almost 9 months now and all is still well. There have been only two minor outages during this period.
Very close to 11 months with DSLX and all continues to be well. No problems at all. (5/11/2007)
I year of DSLX now and I have renewed my contract. All continues to be well.
8-21-2007 I was just thinking today, when is the last time you sent an IM to the general manager of your ISP and received a reply? Did you ever do it with AT&T?
I can do it any day of the week with DSLX. A great reason to sign up with them or... isn't that important to you? It is to me and I love it.
1-8-2008 Still running fine. So happy I stayed with DSL Extreme.
5-1-2008 Here I am again. Have just renewed for the third year and am very happy with my monthly cost as well as the reliability of my DSL.
I recommend DSL Extreme to anyone not happy with their present ISP..
6-7-2008 Back again. I have been helping friends who have AT&T with their Internet problems. When they call tech support, they get shuttled off to some foreign country and on many occasions, the tech support people are difficult or impossible to understand. Not so with DSL Extreme where the people speak North American. What a pleasure.
Well, I "reenlisted" on July 1 and all continues to be great. Bear in mind that I'm a guy who is on line probably 18 hours or more a day so if anyone would notice problems, I would. No complaints at all.
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Review by CCarson
UPDATED: 14 days ago
member for 7 years, 164 visits, last login: 2 days ago
Redlands,San Bernardino,CA
$15 per month (12 month contract)
about 42 days
Verizon
"Friendly, pleasant phone service"
"Reps are far worse than uninformed; led to 3-6 week internet outage despite my best efforts"
"TBD"
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Attempted a switch from Verizon phone + DSL to DSLX DSL only (dry loop). Rep informed me in no uncertain terms that my activation date would be 0-4 days after my Verizon disconnect date. It turns out this date will be 3-6 WEEKS after Verizon disconnect, leaving me without internet during that time.
The DSL may be wonderful when it is finally connected, but the inconvenience I will experience during the outage leads me to seriously recommend against DSL Extreme.
Notes: Ordered the same as my current Verizon DSL service: 768/128. Good price for the service.
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Review by k7aab
UPDATED: 22 days ago
member for 7.3 years, 106 visits, last login: 3 days ago
Granite City,Madison,IL
$30 per month (12 month contract)
about 21 days
"Great Customer Service, short hold times. ... 7/3/08 Not Anymore !!"
"AT&T has no idea what they are doing ... well most of them"
"Run away!!"
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I purchased a new house several weeks ago and I ordered phone service through AT&T and DSL through DSL Extreme. DSL Extreme reps were great to work with and they were no problem for me, AT&T however was a nightmare. It started out that in processing my order AT&T had changed my street address, so it took a week for them to come out again, after the phone was working I needed to reschedule the dsl part of the deal, I call DSL Extreme and they started a new install ticket. A week later AT&T sends out an inside wire tech(?) and we both pretty much dont understand why he was sent as the equipment still hasnt been installed at the CO. The AT&T inside tech makes a call and an hour after he leaves "poof" no dial tone on my phone for a week either. I make my calls to DSL Extreme and AT&T. AT&T sends out the correct tech (outside line), and he says "oh man this is messed up", turns out that the equipment was hooked up on somebody elses phone number... I am greatful that there is somebody at AT&T that knows what he is doing. And AT&T customer service M-F 9-5 ... whats up with that? I give DSL extreme all 5's as they did what they were supposed to do. If I could rate AT&T here I would give them all 1's.
Well after my year was up with DSL Extreme they have shown themselves as the shmucks they are. Rude tech support, Frequent disconnects, poor signal. They state I am too far away from the CO and have turned my 1.5Mbps connection down to 650kbps!! They threaten you with the $35 an hour charge for sending a tech out to deal with their problem, and I am still having disconnect issues no it's not inside wiring as I have a dedicated line to the box outside and no inside wiring).
I was happy with them for a year .. not anymore. The also raise your rates on you after the first year. And watch it because they don't send you an account update notice until AFTER they hit your bank account with a month to month fee (about 3x what you were paying).
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Review by Shadly1
UPDATED: 23 days ago
member for 302 days, 1 visits, last login: 23 days ago
Irvine,Orange,CA
$61 per month
AT&T
"I believe I've lost service only once in the past 2 years."
"Can't think of any"
"No surprises or problems. Works like it should."
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I don't even think about our ISP anymore really. I never need to call them and I have payments done automatically. It's pretty reliable and I've just come to expect it to be that way. Our office uses it pretty heavily so we would know immediately if service ever went out.
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(topic move) DSL Extremese rasing prices lowering quilty of serv
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Re: What Speed?