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Review by whocares256 
member for 11.1 years, 142 visits, last login: a few hours ago
updated a few hours ago
 Anna,Collin,TX
 $23 per month- (12 month contract)
 about 10 days AT&T "Twice as fast as Grayson County DSL." "None Yet." "On Legacy ATT DSL"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
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Value for money:
(ratings above consensus)
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I have had DSLExtreme Fiber Package since 5/12. Is is rock solid. I have just requested an upgrade to the 20/20 which is the next step up.(Better bang for the buck. Only $5 more than 20/5.) I already had an ONT from when I was with Verizon. When my install day arrived the tech came in and checked to make sure everything worked. I had a router and network already set up and hooked up. One bad thing with Verizon is they want to give you their equipment past the ONT (router). My internet was working even before Verizon stopped by, All I had to do was move the network cable from my cable modem to the ONT.
Upgrading services with DSLExtreme is easy. DSLExtreme mentioned that I was one of the first customers to get Fiber. I saw DSLExtreme Internet here on DSL Reports.
»DSL Extreme Launches Rebranded FiOS
Update 5/18/13
Moved the the northern part of the county in 2012 and DSL is the only internet available. I am in an ATT area and can only get 6/768. Currently have DSLX @ 6/768 (5.1/0.66 with overhead).
Comments:
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Review by VirtualLarry
member for 9.8 years, 488 visits, last login: 1 days ago
lodged 3 days ago
- Hudson,Middlesex,MA
- $28 per month
- (12 month contract)
- about 14 days
- Verizon
- "Service is decent, speed (3Mbit) is adequate for most things, except for Skype + twitch.tv at the same time."
- "My old VZ modem reboots itself sometimes. Not DSLX's fault."
- "Definitely worth the money, if you need cheap broadband. Going with DSLX also allowed me to get dry-loop, even though VZ disco'd"
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I was once a Verizon DSL dry-loop subscriber, paying around $30 / mo for 3Mbit / 768Kbit service. After a few years, FIOS came to town. I got seduced by their claims of higher speeds, so I signed up for a double-play with Internet and TV. But the bill was much higher than my VZ DSL, $117 / mo.
So I decided to try to sign up for DSL again, after two years with FIOS. Sadly, once you go FIOS with VZ, they will no longer provide DSL service to that address (even though I could plug in my old DSL modem and get a DSL link light).
Enter DSLExtreme. A 3rd-party reseller of VZ (and AT&T, in other parts of the country) DSL lines. They were able to get me installed with dry-loop DSL, at the same line speeds as my old VZ DSL (3Mbit / 768Kbit) for $27.83 / mo for the first year, with a 12-month contract.
At first, I tried it for a while, and then I missed my 25/25 FIOS. So much so that I increased my FIOS to 75/35 in Jan. But recently, I've become even more budget concious, so I decreased my FIOS Internet and TV packages, so I'm only paying $102 / mo.
In Apr / May, I forced myself to use the DSLExtreme for a few weeks straight, and found that I could get used to the slower speed. I also had an issue with internet radio cutting out, which I blamed on DSLX initially, since it didn't seem to happen with FIOS, but it turned out, that it was due to a bug in the newest versions of Flash Player, and was unrelated to my service. I've also had an issue with my old VZ Westell 327W wireless DSL modem / router re-booting on its own. That issue was reduced by replacing the power brick, but not entirely eliminated.
I am still waffling about dropping FIOS entirely (and losing TV). But the DSLX connection is doing just fine so far. (I always had a rock-solid line with VZ DSL too.) The good thing is, it's affordable.
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Review by rcvs1
(review was emailed from domain dslextreme.com)
lodged 9 days ago
- Pasadena,Los Angeles,CA
- $54 per month
- (12 month contract)
- AT&T
- "Everything"
- "AT&T screwed up the release of my service to Fusion DSL Extreme"
- "Definitely worth it and I would have gone through more difficulties just to get away from AT&T"
| Pre Sales information:
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Tech Support:
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(ratings match consensus)
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Dear Friends;
I am grateful for your Tech 2 support personel.
I have had many encounters with the Tech 2 folks and I can't really recall a time
that I have not had my difficulties taken care of.
They are intelligent, patient and so polite. It is always a pleasure even if I would
rather not have any difficulty at all.
I spoke with Winston just last evening regarding email difficulties. Of course he
handled everything brilliantly.
Amanda had helped me a while back in April and I left this email on my mac mail
so that I wouldn't forget to respond. She was great.
I even recall Ishmael being tremendously helpful when my Fusion service was
begun. (Apologies if I misspelled his name.)
Thanks, so very much, for your support.
I don't worry when something goes haywire. I start out peeved that I need to
take the time out to take care of the difficulty and after dealing with Tech 2
I hang up the telephone feeling better and my problem is solved.
What more is there to say.
Ron
Comments:
 | | AT&T but you are never free from AT&T. Fusion runs on the AT&T last mile network and if anything needs to be done, AT&T is called. | |
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Review by rsanchez
member for 4.8 years, 49 visits, last login: 1 days ago
updated 15 days ago
- Fort Worth,Tarrant,TX
- Contract price not specified.
- AT&T
- "Excellent customer service!!! No problems so far."
- "Best alternative to ATT if they are avail."
| Pre Sales information:
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ATT screwed up my ISP change order when I was switching to DSLX. Spent at least 4 hours with 8 different people and basically got nowhere other than ATT saying we are sorry we screwed up but we can get it fixed for at least 3-4 days.
DSLX expedited by order and got me up and running within 30 mins after dealing with ATT. Forum and Tier 2 super were awesome! Treated like a valued customer and not just a number. Still waiting on a call back from ATT customer service from a supervisor, 3 hours after they said they would call... No regrets.
Extra special thanks to Steve from the support forum and John in Tier 2 Support.
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Review by (hidden by request)
(review was emailed from domain gmail.com)
lodged 16 days ago
- Palmyra,Lebanon,PA
- $18 per month
- Verizon
| Pre Sales information:
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Excellent response time (quick!) and good response, without simple-minded talking down like I've experienced with other providers.
I'd not hesitate to recommend these folks to anyone.
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Review by dickmead
member for 13.7 years, 4463 visits, last login: a few hours ago
updated 21 days ago
- Pasadena,Los Angeles,CA
- $55 per month
- (12 month contract)
- AT&T
- "Stable, connectivity-wise."
- "nothing major, so far"
- "Good DSL service"
| Pre Sales information:
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Tech Support:
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Had an issue where latency jumped from avg 8ms to over 40ms. Seems the line was switched
to interleaved from fast. IM'ed George, who put call to ATT, and a couple days later it was fixed. Overall, DSLX was, and is, a good ISP, for me.
In spite of a few bumps along the way.
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Update 04/27/13; upgraded to the Fusion service in January. Enjoying decent speed (~7Mb) and better phone package for less than separate. Hopefully this will be a lasting option and not go the way of the dodo.
I am a bit over 1/2 mile from my CO as the crow flies. However, the wires aren't crows and I am told my distance is about 1-1/2 miles. YMMV
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Review by (hidden by request)
(review was emailed from domain carlwarren.com)
lodged 21 days ago
- Sunland,Los Angeles,CA
- $33 per month
- (12 month contract)
- Verizon
- "the price initially was very good and the staff seemed very helpful"
- "service cuts out many times/day & raise rates if contract not renewed right away"
- "I would have recommended them despite contract issues b/4 but not any more"
| Pre Sales information:
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I have had your services for probably 3 to 4 years. Initially I was
very happy and the price was low and all was well.
In the last few years, the system has crashed repeatedly, your customer
service is poor at best, and I am really disgusted with your billing.
You demand that I allow you to debit my account but when the contracts
expire, I get one email. If I don't catch it, which is fairly likely,
you raise my rate to the highest amount and then keep taking my money.
So I am being ripped off for poor service and now I am being
overcharged. Most companies make some effort to let you know that your
contract is about to expire, but I assume the "one email" covers your
butts legally so you can take advantage of the busy person who failed to recall that the contract was coming up.
WHEN I COMPLAINED ABOUT THIS RECENT ISSUE - YOUR "CUSTOMER SERVICE"
STAFF ADVISED THAT I COULD RESTART MY CONTRACT IF I WANTED TO AT THE
LOWER RATE.
Isn't that great of you? Should not have to go to such lengths to keep
my rate down which is why I chose you over Verizon in the first place.
Guess what, I will find another provider before the end of this month
because your business practices are typical of how some businesses handle their right now, but it does not make it acceptable! You forgot to stop advertising that your customers are important to you and you should take that down.
Robyn Sehy
Comments:
 dslx_nickPremium
join:2011-12-24
Chatsworth, CA
kudos:16 | DSL Extreme Dear Robyn,
As you have indicated, you have been with us for over three years, and we do appreciate your patronage for that time. As you are aware, our annual contracts do expire after a year, at which time they are automatically converted to month-to-month subscriptions unless you have renewed your annual contract (we do not lock you into a new annual contract automatically). We send out two email notifications of such; in your case, the first notification was sent on 10/2/12, and the second on 10/18/12. We refrain from sending further notifications beyond such, out of consideration for our customers (sending even more notifications might be considered more harassing than helpful).
I do apologize if that is less convenient for you. We would like to keep you as a customer, and again, do appreciate your patronage for the past few years, but as you are not currently under annual contract you are free to try another provider if that is your wish.
Sincerely,
Nick L.
DSL Extreme | |
| | | | Re: DSL Extreme What about the ongoing service issues? I cannot use my laptop for even a short period without it cutting out and it is NOT my phone service? | |
| | | dslx_nickPremium
join:2011-12-24
Chatsworth, CA
kudos:16 | Re: DSL Extreme The last trouble ticket you opened with us was back in June '12, so if you are encountering technical difficulties with your connection now then I would recommend calling our tech support at 866-491-7221 so that we may assist you with such. | |
| | | | | | Re: DSL Extreme I appreciate your responses to my questions. I have called a couple of times since then but was always told it was my Verizon phone service, so I gave up trying to call.
One other question - I would like to cancel my Verizon home phone
service and go to Magic Jack or Voip - I was told initially that you
do not need a phone line to provide DSL service but I do not think
that is correct.
Someone at your company told me that in order to have DSL service with you I would need Verizon's permission to use the
phone lines and I wanted to clarify this before I make any
more changes.
Can you please advise? | |
| | | | | dslx_nickPremium
join:2011-12-24
Chatsworth, CA
kudos:16 | Re: DSL Extreme One needs the phone LINE (the physical cable), but not necessarily the voice service. It depends on how the DSL order is placed.
What you're referring to, DSL without voice signal, is called "dry loop" DSL, which means your DSL would still be carried on the same cables but you wouldn't be paying Verizon for phone service each month. We can do that (you'd need to call in and place an order with a sales rep to change you to dry loop), but bear in mind that you may encounter some downtime during the transition.
It's important that your order with us be placed as a dry loop order specifically. If you just cancel your phone service with Verizon without doing that, then you're going to lose your DSL signal, plain and simple. | |
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Review by sighrus
member for 10 years, 74 visits, last login: 38 days ago
updated 38 days ago
- Astoria,Queens,NY
- $28 per month
- (12 month contract)
- about 7 days
- Verizon
- "Price if the service worked as advertised"
- "Just about everything else is bad."
- "Avoid this company, do a Google search for DSL Extreme complaints"
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Nothing but problems, would not let me break my contract even though they could not fix my service for 4 months. Now they want me to pay for the 4 months of unusable service and are threatening to shut me off and charge me a Early Termination Fee of $250.00 plus the balance for the remaining 2 months of unusable service that I refused to pay. Filed a claim with the Better Business Bureau. Horrible customer service truly unbelievably bad. Just follow the link below for more on their poor business practices.
»www.consumeraffairs.com/internet···eme.html
Look elsewhere for internet service or trust me you will regret signing a 12 month contract that they won't let you out of, even if they can't provide the service you are paying for.
Comments:
jemjag
join:2013-04-26
Canoga Park, CA | DSLextreme.com I've been with DSLextreme.com for 14 years and would never dream of going elsewhere. I can't say enough good things about this company. I've found them to be extremely reliable. In all that time I've only had one or two problems, and then they were immediately resolved. I give them a 10-Star rating. | |
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 Review by jadinolf
member for 7.8 years, 4419 visits, last login: a few hours ago
updated 43 days ago
- Ojai,Ventura,CA
- $23 per month
- (12 month contract)
- AT&T
- "Reliability and tech support"
- "Very Satisfied"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
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(ratings above consensus)
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Ordered 384/1500 for $12.95
Install was nice and clean
2Wire 1800HG, 2Wire USB adapter, 2Wire HPNA adapter. (5 computers)
All I know is that all is perfect with DSL Extreme.
I have been with DSL Extreme for a little over a month now and have had absolutely no problems nor do I anticipate any.
Update 03/05/07:
I have been with DSLX for almost 9 months now and all is still well. There have been only two minor outages during this period.
All is still good. Very happy to be with DSLextreme.
Very close to 11 months with DSLX and all continues to be well. No problems at all. (5/11/2007)
I year of DSLX now and I have renewed my contract. All continues to be well.
8-21-2007 I was just thinking today, when is the last time you sent an IM to the general manager of your ISP and received a reply? Did you ever do it with AT&T?
I can do it any day of the week with DSLX. A great reason to sign up with them or... isn't that important to you? It is to me and I love it.
1-8-2008 Still running fine. So happy I stayed with DSL Extreme.
5-1-2008 Here I am again. Have just renewed for the third year and am very happy with my monthly cost as well as the reliability of my DSL.
I recommend DSL Extreme to anyone not happy with their present ISP..
6-7-2008 Back again. I have been helping friends who have AT&T with their Internet problems. When they call tech support, they get shuttled off to some foreign country and on many occasions, the tech support people are difficult or impossible to understand. Not so with DSL Extreme where the people speak North American. What a pleasure.
Well, I "reenlisted" on July 1 and all continues to be great. New monthly cost is $23.83. Bear in mind that I'm a guy who is on line probably 18 hours or more a day so if anyone would notice problems, I would. No complaints at all.
9-18-2008 No loss of DSL at all.
Finding my way through the new email setup. I will resolve the unusual things I have observed. For the record, I am usually not resistant to change but I prefer the old way this time.
June 1, 2009
I got my renewal notice this morning. With a contract, my monthly cost remains the same ($23.83) so I re-enlisted.
I am very satisfied with the service I get from DSLX. Have only had a few very minor email problems and that's about it.
Again, I encourage anyone who is not happy with their current ISP to give DSL Extreme a try.
7/2/2009
Well, here we go with another year with DSL Extreme. Hopefully, this year will be as uneventful as the previous years.
I sometimes wonder why people have so many problems with DSLX. as reported on their forum. I also wonder why they don't call tech support instead of taking a shot at the ISP on line. Oh well.
1/4/2010
The system reminded me that it has been 185 days since I updated my review.
All I can say is that I remain satisfied with the service I receive from DSLX and I will stay with them until something untoward happens. I don't anticipate that.
6/1/2010 Well, I got an email from DSL Extreme - it was not unexpected-- my contract will be up July 1. I have signed up for another year. I am 76 years old so I hope I will be around to renew next year.
Of course, I am satisfied with DSLX. If I wasn't I would have moved on.
So there.
7/5/2010
Well, it's official. My charge card tells me that my monthly charge is one dollar less than last year. That's three years in a row with no price increase. How many people can say that?
2/1/2011
Not much to report on. All is well. I'll get back to you next time the DSLR crew prods me to update my review. 
6/17/2011
Renewed my contract again.
I can still IM the General Manager of my ISP. That's pretty hard to beat. Try that with AT&T.
No price increase in three years. What a pleasure.
Maybe I'm just a lucky guy but I am quite satisfied with DSLX.
8/10/2012
Still with DSLX since 2006.
Still no complaints.
No price increase.
Life is good.
4/5/2013
Thought I'd keep you posted.
All is well and never needed overseas tech support.
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Review by ajricaud
member for 11.2 years, 1472 visits, last login: a few hours ago
lodged 44 days ago
- 91745-2638
- Contract price not specified.
- "Less expensive than Verizon"
- "Very good overall"
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Quick porting and install time. Tech support very responsive and helpful.
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