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Review by zefie  - Location: Hudson,Columbia,NY
- Cost: $32 per month (12 month contract)
- Install: about 4 days
 Verizon
Good "Fast provision, full line speed, local US support here on BBReports"
Bad "Phone support overseas"
Overall "If you need tech support, come here, don't use their site"
| Pre Sales information:
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(ratings match consensus)
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Ordered DSL Extreme 2011-09-06, I forgot to include my DSL #, so the delay was my fault. After providing the DSL number on 2011-09-08, my login was working for both email and PPPoE within an hour. Activation date was set for 2011-09-12
On 2011-09-09, I woke up to my new speed provisioning. 3360/704. The speed I been trying to ask Verizon for, DSL Extreme gives me before my order is even complete!
So far my experience with DSL Extreme has been pleasant. A special thanks to dslx_steve on this site as well!
(Original Plan: 3000/786, $28/m after fees)
~~
Note: For those reading my review, this is more the exception than the rule. I want to be fair and point out that DSL Extreme (or any other DSL Provider), in most cases, cannot give you more than your local telco. This is a technical issue, and not a company issue.
If you read my Verizon DSL review, you will understand that Verizon was cutting me short. Because of this, my line handles the faster speeds provided by DSL Extreme. I have a basic understanding of how DSL works.
~~
Update 08-15-2012: So my contract was set to run out next month, so I was kicking around the idea of trying to upgrade to 5mbit. Spoke to dslx_nick on here who was very helpful. My line just may handle it, so we'll see. We discussed ADSL2+ (can't get it, VZ issue), and downgrading (free if a tech determines my line can't handle the 5mbit plan), and contract renewal. So I went ahead and placed the order last night (8/14/2012). Got an email stating it was complete and should be active by 8/17/2012. Now I sit up refreshing my modem sync page hoping it comes early like my initial signup 
(New Plan: 5000/786, $53/m after fees)
Long story short, still happy with DSL Extreme.
Update 08-17-2012: Early morning my DSL sync went up but my PPPoE login stopped working for a few hours, then it came back. Now I have this: »imgur.com/pAEBk.png
Update 02-26-2013: DSLReports' auto system is asking me to update my review, but I don't really have anything new to add. Have had no issues since my last update
~~
Update 03-28-2013: After speaking with dslx_nick and kicking ideas back and forth, I have opted to downgrade from my 5mbit interleave package back to 3mbit, but with fastpath. My line barely handled the 5mbit, and ever since Superstorm Sandy, the noise margin would bounce anywhere between 0.5 and 6.0 at any given time. The bleeding edge sync was starting to cause problems with low latency applications, such as gaming.
We ran a 48 hour test of 3mbit with FastPath, with no issues, and a decent margin (as well as super low latency). So now we are in the process of making the downgrade official. DSLX's billing department called me yesterday (03-27-2013) to verify and confirm the downgrade. The usual downgrade fee was waived for me due to the line quality.
I am still waiting for the re-provision, which is scheduled to take place anytime between now and 04-03-2013, but will likely occur sooner. The monthly fee for the 3mbit package is slightly higher now than it was when I first joined (by about $5), but this is likely due to Verizon raising everyone's DSL rates.
I am still very happy with DSL Extreme, because of the level of support provided by Nick. It is nice to be able to have a conversation with a tech that is on the same, or higher knowledge level as you, rather than having customer service treat you like you don't know anything, or an arrogant tech that knows it all. I will likely continue to be a customer for as long as I am in an area they service.
Update 2013-09-30: Some time ago (sorry, I don't remember) I went back to Interleave on my 3mbit ADSL1 line. This worked great, however on 2013-09-26, Nick managed to convince my local Verizon CO to switch my line to ADSL2+, something I have been trying to do since I got Verizon DSL, before I even switched to DSL Extreme. They used to give him the same excuses they gave me, but we got lucky on this day and they agreed to do it. VZ promised it would be ready on the 27th, but it was not ready until the 28th. I had no internet for 36 hours, but this is completely at the fault of VZ and not DSL Extreme, due to how my CO handled the upgrade. Ever since the 28th, everything has been fine, and my sync speeds have been better. I am now in the process of trying the upgrade to 5mbit again, now that I am on ADSL2+, and will see how it goes. I have renewed my annual contract with DSL Extreme, and am still really happy with them, and still give kudos to dslx_nick here on BBReports. If you have a problem, just calmly message him and he will get it fixed, if humanly possible.
In other words, still happy here
member for 6.2 years, 410 visits, last login: a few hours ago
updated 5 days ago
Comments:
 | | Poor customer service I have dsl service with DSL Extreme. I have had used them for three years. Recently, there service has gone Down hill. I tried to get them to fix it and they could not. They said that if they can not fix it I would be able to go somewhere else for my dsl service. That was the tech. Now the r
Sales representative says it would cost me $250 to leave, even though the service is poor. They were laughing in the back ground while they were telling me this $250 price.so, now I have poor Internet and a rude company to deal with I. All of my spare time....
Rick | |
| | zefie
join:2007-07-18
Hudson, NY | Re: Poor customer service Has none of their staff on this site helped you? I don't trust the call center, they sound very scripted. But dslx_steve here has been extremely nice and helpful. | |
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| Review by microaide - Location: Covina,Los Angeles,CA
- Cost: $18 per month (12 month contract)
- Install: about 40 days
- Verizon
Good "Low price (first 12 months)"
Bad "Rate is low for first 12 months, then it goes up 66%. If you cancel, you can't renew or get any other DSL for 30 days or more!"
Overall "If it sounds too good to be true, it is. There is no such thing as cheap DSL."
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I ordered DSL from DSL Extreme because I was unhappy with the customer support from Verizon. But after my 12 month contract was over I found out the DSL Extreme renewal rate was considerably higher. They DO NOT PUBLISH the renewal rates anywhere on their website. I found out I could keep the $14.95 new customer rate if I cancelled the service, then signed up again. This would take about 2 weeks, during which I was without internet service. After cancelling the service you have to wait until the phone company disconnects the DSL service on their end of the line before you can order DSL service again. This used to take a few days, or maybe up to a week. But this time I cancelled service and the phone company has not disconnected the DSL for over 2 weeks. I found out from DSL Extreme that the typical disconnect time is now OVER 30 DAYS, during which time I cannot order any new DSL service form ANYONE. Beware of DSL Extreme. They hook you with a low rate, then jack the price up when the contract is over. And if you cancel, you will be stuck with no DSL for over a month!
Fair warning: reviewer joined this week
updated 5 days ago
Comments:
| Review by Vetteman66 - Location: Van Nuys,Los Angeles,CA
- Cost Contract price not specified.
- AT&T
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I have been with DSLExtreme for about ten years. The service is good if all you want is 3MBPS max, but lately there have been times during the day that I must reboot the modem several times in order to maintain the 2.54mbps I have been receiving. Makes it a pain for doing time related business. Their trouble shooting service is good and sufficient for the problems experienced.
member for 35 days, 0 visits, last login: 35 days ago
lodged 35 days ago
Comments:
| Review by rulds - Location: San Marcos,San Diego,CA
- Cost: $35 per month
- Install: about 4 days
- AT&T
Good "It's pretty darn fast 3mb line"
Bad "No chance for upgrades"
Overall "If you like 3mbs and its all you need dslextreme is a good ISP"
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Well I ordered a 3 MB 512 line and it works fine for one computer. We need it for my tablet, gaming systems, laptop, dailysis reporting. Medical equipment.
Bottom line is del extreme claims they do not have remote terminal access to give me 6 Mbps. AT&T says there full of crap.
I was pre qualified on there own system for a 6mb line, to top it off I was able to place a order which never made it to AT&T ordering system, it got canceled way before it was even considered.
I call them and they give me a line of crap so I told them to turn off the line so AT&T can go ahead with the 6mb.
Called AT&T got the 6 mb ordered with VoIP line unlimited all for 50 bucks a month.
The only downfall is 100.00 to start up the service, another 99 bucks to install the line.
If your going dsl extreme be careful do not sign a contract.test it out month to month first you be glad you did...
member for 2.1 years, 32 visits, last login: 22 days ago
lodged 36 days ago
Comments:
| Review by dickmead - Location: Pasadena,Los Angeles,CA
- Cost: $55 per month (12 month contract)
- AT&T
Good "Stable, connectivity-wise."
Bad "nothing major, so far"
Overall "Good DSL service"
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Had an issue where latency jumped from avg 8ms to over 40ms. Seems the line was switched
to interleaved from fast. IM'ed George, who put call to ATT, and a couple days later it was fixed. Overall, DSLX was, and is, a good ISP, for me.
In spite of a few bumps along the way.
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Update 04/27/13; upgraded to the Fusion service in January. Enjoying decent speed (~7Mb) and better phone package for less than separate. Hopefully this will be a lasting option and not go the way of the dodo.
I am a bit over 1/2 mile from my CO as the crow flies. However, the wires aren't crows and I am told my distance is about 1-1/2 miles. YMMV
Update 08/27/13; so far so good. Both DSL and phone service working well and I am enjoying the savings over having to deal with AT&T. For me, Fusion has been a win, so far.
member for 14.1 years, 4601 visits, last login: a few hours ago
updated 39 days ago
Comments:
| Review by crdopp - Location: Oak Park,Ventura,CA
- Cost: $30 per month (12 month contract)
- AT&T
Good "Nothing anymore..."
Overall "This is a greedy company with horrible customer support. Once you "sign" the contract, you will regret it"
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Are you looking to sign-up with DSL Extreme? If so, please read this first.
I signed up for service way back in 2000 when they were a young company, offering personal service and friendly staff. I maintained service with them for almost 9 years. Over that time, I saw their tech support go from local support to outsourced. All local phone numbers were removed from their website and there was literally no way to speak to a local representative. I became so fed up, that I finally switched to U-Verse. That’s not the worst of it. The saga continues.
My mom had also signed up for service with DSL Extreme. For the same reasons, she decided to switch to AT&T DSL service. This is where DSL Extreme’s true colors came out. My mom placed a cancellation order and in return was given a disconnect date. The cancellation date came, the connection was terminated (no internet service), but the service was still active. Of course as we know, you cannot order new service on a line that is still active. Many calls were made to resolve the cancellation, but without success.
After 2 weeks of being held hostage (service active, but no internet connection), my mom relented and once again signed up for the DSL Extreme service because she was promised it would be turned immediately. One day turned into a week and still no service. Finally, after a week, the service was active, but the equipment did not work. The service was changed from standard DSL to PPPOe, which is not what was signed up for. She was never able to get the new service to work.
Due to all the issues, another cancellation order was placed. After yet another delay, the service was finally disconnected and she was able to sign up for AT&T service. After all the crap, here’s the worse part; they are now pursuing a cancellation fee for service that never worked.
The ethics of DSL Extreme has gone down the proverbial toilet. This used to be a good company, but now I would recommend anyone looking at this company run away as fast as you can. If you’re looking for ethics, then look elsewhere. Their sales staff is just that, sales people. Once they have you committed to a contract, you are screwed and will regret it.
Our next step… my mom will have to pay the termination fee so it doesn’t go to collection and screw her credit, and then we will sue them in court.
member for 1.7 years, 6 visits, last login: 37 days ago
lodged 46 days ago
Comments:
 dslx_nickPremium
join:2011-12-24
Chatsworth, CA
kudos:20 | DSL Extreme Hello,
I'm sorry your mother has had some difficulty, but I'm afraid you're misrepresenting the facts somewhat.
Your mother placed a cancellation order on 5/28. A cancellation date was set for 6/4.
On 6/3, she called in to sign up service on a new account. She was advised then that if she didn't want to simply reconnect the previous service on her previous account, she would need to wait until after the current account was closed out before placing a new order - she agreed to call back in a couple days. On 6/5, she did call in, and the representative checking the account for her determined the service was indeed terminated, but line share wasn't quite cleared yet, so another day or so of waiting was needed for that to clear.
As your mother was planning on stopping by the office on Friday 6/7 to return the old modem, she decided to place the order then. She placed an order for a PPPoE 6Mbps connection for 12 months on a new account. An activation date was set for 6/11, and when your mother called in on 6/11 regarding when the service would be active, the representative checking the account confirmed that it should be working that day, and if she wasn't able to get online when she got home then she should call in to our tech support department.
Your mother called in later that afternoon 6/11, and our technician determined that the service was live but your mother's router was not saving the credentials. Your mother checked with you and you insisted on a DHCP connection, so the technician transferred the call to our sales department to change the order to a DHCP connection. The representative advised that she could change the order but that could introduce 0-4 days of downtime, and your mother agreed.
Then on 6/14 your mother called in to cancel the service on the new account. Since this breaks the annual contract, the standard early termination fee (which is actually charged us by AT&T and passed on to you) applies.
On 8/9 your mother called in claiming she had never placed a new order in the first place. One of our billing representatives pulled the recording from the first call on 6/11 (when your mother called in regarding when the service would be active), proving that your mother was fully aware of having placed the order (she even offered the representative the order number at the beginning of the call), and sent that recording to your mother so she could hear for herself.
Again, I'm sorry she had difficulty, but we did not 'hold the line hostage for 2 weeks', nor did we fail to activate the service, nor otherwise engage in unethical practice. We provided the service in good faith, but your mother's router was malfunctioning, so we made a change to the order to try to accommodate such per her request. | |
| | | | crdopp
join:2012-01-03
Oak Park, CA Reviews:
 ·DSL EXTREME
| Re: DSL Extreme You and DSL Extreme are entitled to your opinions regarding the ethics of your company. Transcripts being provided by AT&T (our new provider) will prove being held hostage to your unethical tactics.
On the topic of AT&T and the early termination fee; once again your ethics come into question. In further discussions with AT&T, I learned that the termination fee you describe as fee charged by AT&T and being passed onto the consumer (your customers), is a bunch of crap. This is a fee solely imposed by DSL Extreme.
The whole process bears the question; why use a company like DSL Extreme, when for the same price (or less), the same services are offered directly from the telco, without contract.
I will not be posting or rebutting any comments you add to this thread. The conversation will continue in court to recoup the termination fee. Not only has this process ensured that we will never return as a customer, I hope it has provided information to potential customers, to look elsewhere for their service. | |
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| Review by uuufo - Location: Lake Hughes,Los Angeles,CA
- Cost: $53 per month (12 month contract)
- Install: about 14 days
- Verizon (ex GTE)
Good "Not Verizon, Generic Modem"
Bad "Money-Hungry Contract"
Overall "Will Never Use or Recommend Again"
| Pre Sales information:
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(ratings well below consensus)
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Well, after all the troubles I had with Verizon, I was so happy to find out DSL Extreme offered a PPPOE service in my area. They offered up to a 7.1Mbps service, while Verizon would only give out 3Mbps in this area (I guess the CO was pretty much full). Got Signed up for the "Faster+" plan, 5Mbps, got some wiring issues sorted out after 2 trips over from the Verizon tech. Never got close to 5Mbps, always some kind of sync issue with the modem and when it was working couldn't even watch youtube 480p without buffering. After 6 months or so I decided to try a faster speed, maybe fix my issues. "Upgraded" to the 7.1Mbps service, same bad service, but lived with it for months (This area has literally no other options for internet besides dial-up or satellite). Now i know these issues were all caused by Verizon's hardware and overcrowded CO, so I never gave DSL Extreme a real hard time about it. Never asked for credit for all the down time and bad service. Paid my bill on time, every time. Now comes time to move, and DSL Extreme doesn't service my new address. No understanding, No compassion, No caring for their customer, must pay out the contract in full. Oh yeah, and return their pile of a modem or get charged for that. I understand a contract is a contract, but if they can't provide me service any longer, I think they should step up and be the great company everyone makes them out to be. The funny thing is, everyone hopes these small companies will be more human than Verizon and such, but I bet in the same situation, Verizon would have let me walk away without paying the $250. Never again.
member for 46 days, 2 visits, last login: 37 days ago
lodged 46 days ago
Comments:
dslx_nickPremium
join:2011-12-24
Chatsworth, CA
kudos:20 | DSL Extreme I'm sorry you were having trouble with the connection, but I can assure you Verizon wouldn't have let you walk away without the $250 Early Termination Fee (ETF), because they're actually the ones imposing it in the first place. We resell Verizon service in your area, and if we break an annual contract with them, they require us to to pay a $250 ETF, which is what we pass on to you. We do not make profit on the ETF.
At any rate, while I'm sorry we were not able to provide you a better connection, I do hope you're able to get a better connection at your new address, and wish you the best with your next ISP. | |
| | uuufo
join:2013-08-20
Santa Clarita, CA Reviews:
·DSL EXTREME
| Re: DSL Extreme Oh yeah, forgot to mention another important part: moving was so hectic, we continued to pay the service (auto-pay on a credit card) since April without using it at all. I forgot to contact you to cancel until I saw the charge on my statement this month. You could have applied that free money I gave you for 3.5 months to the ETF but refused. I think you are full of it, and do make money on the ETF whether you say so or not. It seems guys have the typical SFV/LA attitude of getting over on customers, and its really too bad. | |
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| Review by rcpao - Location: Laguna Niguel,Orange,CA
- Cost: $53 per month (12 month contract)
- AT&T
Good "Reliability; Decent Tech Support the few times I needed them."
Bad "Increasing price; All plans have always been labeled Promo. Increasingly offline recently."
Overall "Satisfied."
| Pre Sales information:
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05/08/2007
I started with Cox@Home on 7/26/1999 and stayed with them until the end of 2005. I signed up with DSLExtreme around 10/23/2001 after Cox began to block incoming HTTP and SMTP. Yes, I had two ISPs between 2001 and 2005 to my home. At the time, I placed the servers on DSL and surfed through cable. All attempts to do outbound load balancing and failover failed due to various technical requirements which no product or software could meet.
DSLExtreme's installation required a telephone line (PacBell at the time, then it became SBC, now it's AT&T), so I had to install one. I was using Cox Digital Telephone prior to that. I kept the Cox Digital Telephone because it is convenient to use the PacBell line as an incoming fax line. I hear it is now possible to get DSL without having a phone number/service, but I don't think DSLExtreme offers this option yet.
DSLExtreme sent a BroadMax Technology Limited, LinkMAX HSA300 DSL modem (more on this unreliable modem later) via UPS ground along with two DSL microfilters and some photocopied instructions. They e-mailed me the expected date of connection and IP information since I ordered static IPs.
The date came and went and still no connection. Calls to Tech Support eventually ended up that PacBell didn't do something correctly. That took a few days to clear up.
With static IP option, they allow you to have 8 static IPs. When you order, you will be initially allocated one. You can go to their support website to add more. They appear to be randomly allocated to you from a free pool. You can add or remove IPs as you require. You cannot ask for a particular static IP, and you do not get to see what's in the free pool. So far I have always gotten something inside the same class C address so the same subnet, default router, and DNS servers can be shared among all my static IPs which makes my firewall happy.
Only one disconnect between initial connection and now which ended up being another PacBell problem. I sometimes wonder if they just blame PacBell for everything, but I've seen line installers in the office building where I work and they just unplug things whenever they need to. It's not necessarily PacBell, but it could be some other installer. Besides, DSLExtreme wouldn't be disconnecting their customers on purpose. They'd hear about it! Anyway, the disconnect cleared up in a day or two.
DSLExtreme has had some network outages due to maintenance or equipment failures, but those were network wide and not just my line. They were fixed fairly quickly.
DSLExtreme does provide a Usenet feed, but it is limited to 2 connections and it is severely rate limited. The feed is very complete, but the rate limit makes it unusable for downloading binary groups. I ended up buying a four connection $14.95/month »www.powerusenet.com/ account which is sufficient for my needs. I max out the 5000ish download speed with four connections, so eight is not useful unless you need the extra retention time.
I do not use their e-mail accounts except to communicate with Billing or Support. When I do log in. I see no spam in Inbox or the Spam folder. That may be due to the fact I do not use the account. I have Anti-Spam Enabled, Anti-Virus Enabled, and Anti-Phish Enabled (it's actually disabled now due to maintenance or something until 5/15/2007).
I do not use their game server or their Personal Webspace feature.
DSLExtreme offers firewall protection which all ISPs should do. The levels that they define make good sense to me.
Firewall Level:
No Firewall
Medium Firewall (Recommended) [Click here for help on Firewall Levels]
Full Firewall [Click here for help on Firewall Levels]
Other Options:
Allow Pinging [Click here for more information about Pinging]
Allow Remote Desktop [Click here for more information on Remote Desktop]
Allow Port 25 [Click here for more information on Port 25]
Medium Firewall: (Recommended)
The Medium Firewall blocks all uninitiated incoming traffic from your network and prevents any inbound TCP connections from being established on common Microsoft ports. These ports include (135, 139, 389, 445 and 593). DSLExtreme recommends the Medium Firewall as it helps protect your computer from the most common Internet threats that are transferred through common Microsoft ports.
Full Firewall:
The Full Firewall blocks all uninitiated incoming traffic from your network and prevents any inbound TCP connections from being established. This filter allows the highest level of protection and is appropriate for users that primarily browse the Internet and send email.
I am keeping an eye on Cox business level cable and Verizon's FIOS. Last I checked, Cox business cable started at $100/month while Verizon FIOS is PPPoE and no servers of any kind allowed which puts them in the same league as Cox Residential HSI except for pricing and availability. Other DSL with static IPs and thus allow servers are comparably priced or get bumped to business level service which is cost prohibitive for a hobbyist's servers.
DSLExtreme Invoice History:
2001 1 Year DSL Prepaid Service for $540.00 to start with a free modem (must be returned upon service disconnection) and do it yourself (DIY) installation.
2002 Pac Bell 384-1500/128 for $47.16/month for one year
2003 Pac Bell 384-1500/128 for $49.95/month for one year
2004 Pac Bell 384-1500/128 for $47.16/month for one year
2005 SBC $44.95 384-1500/128-384 Static DSL Promo for $47.16 for one year
2006 SBC $59.95 1500-6000/384-608 Static DSL Promo for $62.16/month for one year
mid 2006 SBC $49.95 3000-6000/512-768 Residential Static DSL Promo for $51.88/month for one year
2007 same plan up for renewal, but now the renewal rate is $59.95+taxes which should be $62.16/month for one year.
You will notice in mid 2006, I found a new tier level with a $10 price drop which I immediately took advantage of. I just happened to be looking. There was no notice about it. Unfortunately, the price went back up this year.
They do not notify you of new products or price breaks or price increases, so unless you keep track, you won't know until it's time to renew. Renewal date isn't even available on their website, but if you e-mail them, they will tell you. They do automatically e-mail you one month before your contract expires.
The BroadMax Technology Limited, LinkMAX HSA300 requires resetting every few weeks. The Internet connection would just stop working correctly.
DSLExtreme sent me a huge Westell plastic box to replace it. I decided to keep the BroadMax as I didn't really have the space and the Westec was even older.
I bought one from eBay to replace it, but Earthlink installed custom firmware which I could not make work with DSLExtreme and I could not find original firmware to overwrite it. This is despite the fact that DSLExtreme support said they do not key on MAC addresses and only need VP = 0 and VC = 35. So don't buy any Earthlink DSL modems unless you are using Earthlink.
I was able to buy a ZyXEL Prestige 645 ADSL modem from eBay to replace the BroadMax. I have only needed to reset maybe twice a year as opposed to twice a month with the BroadMax. I bought a second Prestige 645 as backup. I have to keep the LinkMAX to return to DSLExtreme whenever I decide to stop using them.
A note about DSL microfilters. I think they suck. I have phones and faxmodems which hated them or acted like the DSL microfilters did not exist. I had to buy an ADSL2+ CPE POTS Splitter with RJ-11 DSL modem Jack (PS-15S-01) from »www.wilcominc.com/Item.cfm?ProdID=35 in order to get all of my existing POTS devices to work normally.
Besides, I had more than two POTS devices, and buying a DSL microfilter for each was really not cost effective, desirable, or effective. So I just installed this at the side of my house and my whole house is filtered. I had an unused wire pair for the DSL modem so it was easy. I only worry that in the future when Cox or AT&T service my phone line that they will take the filter away with them.
All in all, I'm a satisfied DSLExtreme customer. I just wish the pricing was lower for static IPs and thus allowing servers.
rcpao
Roger C. Pao / paonet.org
2013-08-19 Review Update
You are never notified of any Planned Network Outages by e-mail or Instant Messaging or SMS text messages. This one (shown below) is apparently taking days to fix. If I had known about this beforehand, I would not have engaged in MMORPG fights where I died due to network disconnection.
Status: Some Outages
PENDING as of 8/18/2013 5:16 PM: Some customers in Southern California AT&T areas may experience intermittent loss of surf. Network engineers are attempting to resolve. Currently, there is no estimated time to resolution.
Older Network Alerts for DSL & ADSL2+:
RESOLVED - 8/17/2013 5:29 AM: Sync no Surf outage. Some Dslextreme customers in Southern California in the 805 area and on Verizon's network may affected there is no ETR, however Verizon is working towards resolving the issue.
RESOLVED - 8/17/2013 5:29 AM: Sync no Surf outage. Some Dslextreme customers in Southern California in the 805 area and on Verizon's network may affected there is no ETR, however Verizon is working towards resolving the issue.
RESOLVED - 8/17/2013 5:29 AM: Sync no Surf outage. Some Dslextreme customers in Southern California in the 805 area and on Verizon's network may affected there is no ETR, however Verizon is working towards resolving the issue.
RESOLVED - 8/18/2013 3:00 AM: Scheduled maintenance planned between 12 AM and 3 AM PST on Sunday, August 18th. During this time some DSL subscribers in the ATT and Verizon service areas of Southern California will be unavailable for a short period of time. In addition, some servers including the DSLExtreme website and Southern California DNS will be partially unavailable during this period.
member for 9.5 years, 68 visits, last login: 5 days ago
updated 47 days ago
Comments:
| Review by baumchen - Location: San Diego,San Diego,CA
- Cost: $15 per month (12 month contract)
Bad "Bad"
| Pre Sales information:
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Tech Support:
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(ratings below consensus)
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Be careful when you need to move your service, they will put you in a new contract.
When I called them to argue, they claimed that I did it online and I had agreed to this term.
Will not use their service anymore.
member for 86 days, 0 visits, last login: 86 days ago
lodged 86 days ago
Comments:
| Review by wmdeguyenne - Location: Rancho Cucamonga,San Bernardino,CA
- Cost: $23 per month (12 month contract)
- Install: about 1 days
Good "Excellent level 2 support from Patrick S"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
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(ratings match consensus)
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I am a fairly sophisticated user with significant technology experience, but could not solve my access problems on my own. Nor could the initial (level 1) technician. The level 2 technician (Patrick S.) contacted me via phone promptly and identified several problems. One of them was the need to replace the modem, which arrived within days, and, just before I had to leave town on a business trip. Patrick asked when it would be convenient to call upon my return, and called me when I got back. Following his diagnosis of the status of the additional problems, and, attempting a variety of diagnostic and resolution attempts the problems were all solved. I cannot thank Patrick S enough! His patient and clear guidance and help was the best customer service I have ever experienced. Please, DSL Extreme DO NOT LOSE this technician. He really was supremely professional, personable and knowledgeable. Many, many thanks to him and to you. William
member for 88 days, 0 visits, last login: 88 days ago
lodged 88 days ago
Comments:
| | Commendation for Vanessa in Customer Service In this day of bad customer service, Vanessa stands out. She does what she says she will do and she does it in a pleasant manager. She is also professional. DSL-Extreme, I would recommend that you try to retain her and reward her. You don't find people like her every day! B. Wager
*****
(Please don't publish my email address. Thx you!) | |
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