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 Review by jadinolf 
member for 7.7 years, 4350 visits, last login: a few minutes ago
updated 2 days ago
 Ojai,Ventura,CA
 $23 per month- (12 month contract)
 AT&T "Reliability and tech support" "Very Satisfied"
| Pre Sales information:
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(ratings above consensus)
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Ordered 384/1500 for $12.95
Install was nice and clean
2Wire 1800HG, 2Wire USB adapter, 2Wire HPNA adapter. (5 computers)
All I know is that all is perfect with DSL Extreme.
I have been with DSL Extreme for a little over a month now and have had absolutely no problems nor do I anticipate any.
Update 03/05/07:
I have been with DSLX for almost 9 months now and all is still well. There have been only two minor outages during this period.
All is still good. Very happy to be with DSLextreme.
Very close to 11 months with DSLX and all continues to be well. No problems at all. (5/11/2007)
I year of DSLX now and I have renewed my contract. All continues to be well.
8-21-2007 I was just thinking today, when is the last time you sent an IM to the general manager of your ISP and received a reply? Did you ever do it with AT&T?
I can do it any day of the week with DSLX. A great reason to sign up with them or... isn't that important to you? It is to me and I love it.
1-8-2008 Still running fine. So happy I stayed with DSL Extreme.
5-1-2008 Here I am again. Have just renewed for the third year and am very happy with my monthly cost as well as the reliability of my DSL.
I recommend DSL Extreme to anyone not happy with their present ISP..
6-7-2008 Back again. I have been helping friends who have AT&T with their Internet problems. When they call tech support, they get shuttled off to some foreign country and on many occasions, the tech support people are difficult or impossible to understand. Not so with DSL Extreme where the people speak North American. What a pleasure.
Well, I "reenlisted" on July 1 and all continues to be great. New monthly cost is $23.83. Bear in mind that I'm a guy who is on line probably 18 hours or more a day so if anyone would notice problems, I would. No complaints at all.
9-18-2008 No loss of DSL at all.
Finding my way through the new email setup. I will resolve the unusual things I have observed. For the record, I am usually not resistant to change but I prefer the old way this time.
June 1, 2009
I got my renewal notice this morning. With a contract, my monthly cost remains the same ($23.83) so I re-enlisted.
I am very satisfied with the service I get from DSLX. Have only had a few very minor email problems and that's about it.
Again, I encourage anyone who is not happy with their current ISP to give DSL Extreme a try.
7/2/2009
Well, here we go with another year with DSL Extreme. Hopefully, this year will be as uneventful as the previous years.
I sometimes wonder why people have so many problems with DSLX. as reported on their forum. I also wonder why they don't call tech support instead of taking a shot at the ISP on line. Oh well.
1/4/2010
The system reminded me that it has been 185 days since I updated my review.
All I can say is that I remain satisfied with the service I receive from DSLX and I will stay with them until something untoward happens. I don't anticipate that.
6/1/2010 Well, I got an email from DSL Extreme - it was not unexpected-- my contract will be up July 1. I have signed up for another year. I am 76 years old so I hope I will be around to renew next year.
Of course, I am satisfied with DSLX. If I wasn't I would have moved on.
So there.
7/5/2010
Well, it's official. My charge card tells me that my monthly charge is one dollar less than last year. That's three years in a row with no price increase. How many people can say that?
2/1/2011
Not much to report on. All is well. I'll get back to you next time the DSLR crew prods me to update my review. 
6/17/2011
Renewed my contract again.
I can still IM the General Manager of my ISP. That's pretty hard to beat. Try that with AT&T.
No price increase in three years. What a pleasure.
Maybe I'm just a lucky guy but I am quite satisfied with DSLX.
8/10/2012
Still with DSLX since 2006.
Still no complaints.
No price increase.
Life is good.
4/5/2013
Thought I'd keep you posted.
All is well and never needed overseas tech support.
Comments:
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Review by ajricaud
member for 11.1 years, 1434 visits, last login: 1 days ago
lodged 3 days ago
- 91745-2638
- Contract price not specified.
- "Less expensive than Verizon"
- "Very good overall"
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Quick porting and install time. Tech support very responsive and helpful.
Comments:
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Review by zefie
member for 5.7 years, 321 visits, last login: a few hours ago
updated 11 days ago
- Hudson,Columbia,NY
- $32 per month
- (12 month contract)
 about 4 days- Verizon
- "Fast provision, full line speed, local US support here on BBReports"
 "Phone support overseas"- "If you need tech support, come here, don't use their site"
| Pre Sales information:
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Ordered DSL Extreme 2011-09-06, I forgot to include my DSL #, so the delay was my fault. After providing the DSL number on 2011-09-08, my login was working for both email and PPPoE within an hour. Activation date was set for 2011-09-12
On 2011-09-09, I woke up to my new speed provisioning. 3360/704. The speed I been trying to ask Verizon for, DSL Extreme gives me before my order is even complete!
So far my experience with DSL Extreme has been pleasant. A special thanks to dslx_steve on this site as well!
(Original Plan: 3000/786, $28/m after fees)
~~
Note: For those reading my review, this is more the exception than the rule. I want to be fair and point out that DSL Extreme (or any other DSL Provider), in most cases, cannot give you more than your local telco. This is a technical issue, and not a company issue.
If you read my Verizon DSL review, you will understand that Verizon was cutting me short. Because of this, my line handles the faster speeds provided by DSL Extreme. I have a basic understanding of how DSL works.
~~
Update 08-15-2012: So my contract was set to run out next month, so I was kicking around the idea of trying to upgrade to 5mbit. Spoke to dslx_nick on here who was very helpful. My line just may handle it, so we'll see. We discussed ADSL2+ (can't get it, VZ issue), and downgrading (free if a tech determines my line can't handle the 5mbit plan), and contract renewal. So I went ahead and placed the order last night (8/14/2012). Got an email stating it was complete and should be active by 8/17/2012. Now I sit up refreshing my modem sync page hoping it comes early like my initial signup 
(New Plan: 5000/786, $53/m after fees)
Long story short, still happy with DSL Extreme.
Update 08-17-2012: Early morning my DSL sync went up but my PPPoE login stopped working for a few hours, then it came back. Now I have this: »imgur.com/pAEBk.png
Update 02-26-2013: DSLReports' auto system is asking me to update my review, but I don't really have anything new to add. Have had no issues since my last update
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Update 03-28-2013: After speaking with dslx_nick and kicking ideas back and forth, I have opted to downgrade from my 5mbit interleave package back to 3mbit, but with fastpath. My line barely handled the 5mbit, and ever since Superstorm Sandy, the noise margin would bounce anywhere between 0.5 and 6.0 at any given time. The bleeding edge sync was starting to cause problems with low latency applications, such as gaming.
We ran a 48 hour test of 3mbit with FastPath, with no issues, and a decent margin (as well as super low latency). So now we are in the process of making the downgrade official. DSLX's billing department called me yesterday (03-27-2013) to verify and confirm the downgrade. The usual downgrade fee was waived for me due to the line quality.
I am still waiting for the re-provision, which is scheduled to take place anytime between now and 04-03-2013, but will likely occur sooner. The monthly fee for the 3mbit package is slightly higher now than it was when I first joined (by about $5), but this is likely due to Verizon raising everyone's DSL rates.
I am still very happy with DSL Extreme, because of the level of support provided by Nick. It is nice to be able to have a conversation with a tech that is on the same, or higher knowledge level as you, rather than having customer service treat you like you don't know anything, or an arrogant tech that knows it all. I will likely continue to be a customer for as long as I am in an area they service.
Comments:
 | | Poor customer service I have dsl service with DSL Extreme. I have had used them for three years. Recently, there service has gone Down hill. I tried to get them to fix it and they could not. They said that if they can not fix it I would be able to go somewhere else for my dsl service. That was the tech. Now the r
Sales representative says it would cost me $250 to leave, even though the service is poor. They were laughing in the back ground while they were telling me this $250 price.so, now I have poor Internet and a rude company to deal with I. All of my spare time....
Rick | |
| | zefie
join:2007-07-18
Hudson, NY | Re: Poor customer service Has none of their staff on this site helped you? I don't trust the call center, they sound very scripted. But dslx_steve here has been extremely nice and helpful. | |
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Review by vsand21660
Fair warning: reviewer joined this month
lodged 11 days ago
- Pacoima,Los Angeles,CA
- $38 per month
- "great reliable service"
| Pre Sales information:
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I have had DSL Extreme first running through my phone line, then switched to their Fiber, then (fortunately I'm in a Verizon area) to their Dry Loop service when they stopped giving Fiber service.
All have been great services, and reliable! They always work to give me their best rates when my renewal is up. I just called in to renew and a young lady by the name of Rose I believe, gave me a free month of service. Said for being such a long time loyal customer! Which, if I can sign up for longer period of time I would! but their contracts are only 12months. 
I am not the most computer savvy person, I know that I am on their 3.0kbps and I am running on two lap tops and two desk tops and have two serious gamer sons. Now of course if I have one of my sons playing his Wii I will have to wait a min or two longer for my page to load but without him being on it speed is great!
I have no complaints with this company! I am a 100% satisfied customer and have always been treated great by their company.
A loyal customer,
Victoria S.
P.S. Please let me know if Fiber ever comes back in my area!
Comments:
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Review by maxmil
Fair warning: reviewer joined this month
lodged 11 days ago
- Mission Viejo,Orange,CA
- $57 per month
- (12 month contract)
| Pre Sales information:
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I called in to get information on their fusion and spoke with Rosa who answered my questions very efficiently and convinced me to make the switch and i couldn't be any happier!! My speeds have improved, my kids can do their homework without any service interruptions! And on top of it all customer service is 10x's better than dealing with ATT! All around a great service and great company!
Comments:
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Review by forumgeek
member for 17 days, 0 visits, last login: 17 days ago
lodged 17 days ago
- Canyon Country,Los Angeles,CA
- $23 per month
- (12 month contract)
- AT&T
- "outstanding!"
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Been with the company going on 5 years now! I've never had a problem with my connection. They're great at working with my low income! I just emailed for an extension and got it, no questions asked by Rosa, a billing representative. This company has always been very efficient with any questions or concerns! So, to show my gratitude, the least I can do is come online and tell the world!! one forum at a time! Thank you!
-Ed
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 Review by SCOTTSAK
member for 12.4 years, 1817 visits, last login: 13 days ago
lodged 25 days ago
- San Mateo,San Mateo,CA
- $22 per month
- AT&T
- "better than att"
- "good price"
| Pre Sales information:
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(ratings match consensus)
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install and change over from att easy
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Review by (hidden by request)
(review was emailed from domain dslextreme.com)
lodged 29 days ago
- Fair Oaks,Sacramento,CA
- Contract price not specified.
- AT&T
- "Fusion works, good bye att!"
- "none"
- "Dslextreme's upgrade from DSL to Fusion"
| Pre Sales information:
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(ratings above consensus)
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*Our upgrade from Dslextreme's DSL service to Fusion got off to a rocky
start which is expected sometimes but the final results and the way the
issue was handled by the Dslextreme's tech team and Sonic's was excellent.
We had about 2 min internet interruptions and only about 3 hrs of landline
phone interruption.*
*Kudo's to Dslextreme and Sonic!*
**
*I have been with Dslextreme for over 10 years.... Completely satisfied
with their service....*
**
*I have taken into account that my home is quite always from the main trunk
line so here is my current performance...*
**
Speed advertised up to 20Mbps download
Current speed I am seeing is 6.5-7.2 Mbps
Upload speed .8 to 1.0Mbps
**
Prior to Fusion my Dslextreme DSL service performance was:
Advertised up to 3Mbps
Max I saw was 2.6Mbps
They guaranteed 1.5 to 3.0
Upload .512 advertised, actual .43
Comments:
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Review by pstar
member for 2.4 years, 3 visits, last login: 31 days ago
updated 31 days ago
- San Mateo,San Mateo,CA
- $14 per month
- (12 month contract)
- about 5 days
- AT&T
- "Speed has been very good. Their modem and my TP-Link router was plug and play. NO configutration nessesary!"
- "None."
- "If they don't jack up my rates after the 12 month contract ends and speed and reliability remains as is, I've found a long term"
| Pre Sales information:
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(ratings match consensus)
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Well, it's been a year and now I received the reminder to re-up for another year at the "special rate". The rate for the same service is now $10 more/month!! I had read the rates stay relatively flat from other customers! The speed has been just OK but I dealt with it for the better price over ATT and Comcast. Now their bundled packages are as good or better than Dslextreme. I'm very dissaponted. GUess it's time to shop around again.
Comments:
| | Lie Tax? Are they still charging the Lie Tax? Better known as the USF that they claim AT&T charges them and that every other carrier charges? | |
| | | | | | | Re: Lie Tax? Yes it's called a lie fee from DSLX cause you're the only company that still charges it and LIES about it. It's even been news on here before.
Instead of actually increasing your monthly charges you charge below the line and lie about it. No other DSL Provider charges these fees. Unless they're trying to make themselves better than others.
And yet you do not comment on the part about ATT requiring you to charge it- unlike others when you question them. | |
|
 dslx_nickPremium
join:2011-12-24
Chatsworth, CA
kudos:15 | DSL Extreme Please do note that your price rate is based on an annual subscription. When your annual contract ends, your account is automatically converted to a monthly subscription (which does indeed have a higher price than the annual rate), unless you choose to renew for another annual contract. So, just remember to renew when your year is up. | |
| | pstar
join:2010-11-02
San Mateo, CA Reviews:
 ·DSL EXTREME
| Re: DSL Extreme Please elaborate on when the account to can/should be renewed so it is not rolled into a monthly and additional fees are owed, e.g. at exactly 30 days, anytime before the aniverasry date of original order, etc. I don't want to be ding for not bring up to speed on the fine print. Thx. | |
| | |  dslx_stevePremium,VIP
join:2011-03-24
Winnetka, CA
kudos:6 | Re: DSL Extreme You will get an emailed notification 30 days before your contract is about to expire. This should be plenty of time to submit your renewal request. I don't have the exact number of days you need to give notice, but it is plenty of time. If there is an issue, billing usually will work with you. | |
|
 GD
@dslextreme.com | DSLExtreme beware Although I submit the cancellation order 30 days prior to the contract expiration date, the DSLExtreme keep charging. | |
| Reviews:
·DSL EXTREME
| DSL Extreme has no customer service I have had DSL Extreme highest level service since 2009. My internet went dead about a month ago. It took over 10 days to get any response. 20 days to get a call from a real person, Daniel, who took responsibility, and called me twice a day with status.
But I still have no internet and even Daniel stopped calling. How can you sell people a product for which you provide no service?
I'm looking for an alternative. | |
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Review by VoipDude6
member for 3 years, 16 visits, last login: 7 days ago
updated 34 days ago
- Lancaster,Lancaster,PA
- $28 per month
- (12 month contract)
- "Good Service from Billing Supervisor"
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Had an issue with a rep in the billing dept. Asked to speak with a supervisor. The billing supervisor (Christian) called me back and rectified the situation, and was very professional and courteous.
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