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Review by (hidden by request)
Posted: 1 days ago
(review was emailed from domain gmail.com)
 Los Angeles,Los Angeles,CA
 $32 per month (12 month contract)
 Verizon
 "Pretty classy outfit, seem to be on the ball."
 "So far, I've only had positive experiences with them."
 "Best ISP I've had to date"
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I dumped Verizon back when they limited their Newsgroup coverage, and signed up with DSL Extreme shortly after. (June 17, 2008)
I have their 3000/768 plan. After tax and license, they ding my card $32.83 a month.
All seems to work as advertised, other than the newsgroup server going down once... for almost a whole half hour if I recall correctly... how bout that. Can't comment on their mail as I use Gmail.
My mom is also with DSLE, and has been for a few years longer than I. In the process of helping her sort out minor issues (forgotten passwords, setting up mail on her new machine and all that...) I gained a little experience dealing with DSLE tech support, and was quite pleased... they answered right away, listened, solved issues quickly, sounded human, and all without reading scripts. (It has been a couple of years though...)
All in all, I'm very happy with DSLE, they're my 5th lifetime ISP, and so far the best.
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Review by kpmengr 
UPDATED: 1 days ago
Fair warning: reviewer joined this week
Santa Maria,Santa Barbara,CA
$14 per month (12 month contract)
 about 25 days
Verizon
"Great price"
"None so far"
"It just works!"
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I ordered Basic DSL 1000/384Kbps - Dynamic IP - 12 Months Contract on Oct 23. My service is a dry loop with no POTS phone service. The activation date was Nov 18 and I have had no complaints so far. They had good customer service during the install with periodic emails letting me know what the order status was. I did an online chat with a knowledgeable tech support guy prior to the install that answered all my questions.
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 Review by toplevelpot
UPDATED: 2 days ago
member for 1.6 years, 749 visits, last login: 1 days ago
Los Angeles,Los Angeles,CA
$22 per month (12 month contract)
about 3 days
AT&T
"cheap dsl"
"uggh paying to be paper billed"
"$20 for at&t to jerk you around or $15 for dslextreme"
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Well, I've had DslExtreme for over a year now, and from experience: the service is very reliable; They (dslextreme) stay out of your business; and if you get the dept. that deals with your specific problem (save your bill as that's the only place I've seen their phone number that deals with tech support. I've only needed it once ) they are nice. The one time I got sum1 with an attitude, I asked tech support about why I don't get a bill anymore (had gone to e-pay, still like hard copy) and rather abruptly the support agent spit "not my department." OTOH, I am sumtimes a bear if something i rely on goes out, and of course I WAS in the wrong dept. Except for that, the tech support call was pleasant and went without a hitch.
The price did increase. They lure you in with cheaper rates than ATT, but after the year is up, I think you get the better deal. Of course, the first year: 384-768 DL, 384 UP for $15 is great. After the promo year is over, I liked the upgrade to the next tier. Twice the speed, for the same price (on a year contract) as the basic tier w/no contract or maybe a dollar more. After having 384/768 for 2-2 1/2 years, 1.5Mb/s is SOOOOOOOOOOOOOO qwik! And I prefer Dslextreme's marketing to Att's. NONE! As opposed to ATT's calling me four times a week asking if I would like faster speeds. UHHHH, didn't the first 2 times tell you sumth1n, ATT? Or do you just believe your customers are dumber than rocks?
Oh! When you first get dslextreme, you need to set up your' modem a little differently then you probably had it before. No biggie, trust me. Just call a day or two after your activation date, if you can't get internet, they'll walk you through it.
Followup comments:  felixml
join:2003-02-19
Sherman Oaks, CA | DSLExtreme is Great! Main difference is a tech support, none v. excellent | |
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toplevelpot
yes it is, no I don't share
join:2008-04-19
Los Angeles, CA | tech support I dont remember ever using att's, and I hope to not need dslextreme's either. | |
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Review by (hidden by request)
Posted: 4 days ago
(review was emailed from domain dslextreme.com)
Brooklyn,Kings,NY
 Business customer
$47 per month
about 99 days
Verizon
"Great at first"
"TOO UNRELIABLE FOR SERIOUS BUSINESS"
"STILL OFFLINE"
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I run 3 businesses and bank accounts including trading options and forex. When Verizon killed their newsgroup service, I gave it up and switched to DLX in 12/2008. It was twice as fast and half the price. At the time, it seemed like a good deal, now it appears to be too good to be true. Verizon's service was reliable, at least. On 11/19/09 the DLX just quit working for no apparent reason. IT IS STILL NOT WORKING after many phone calls, a Covad service visit to check my line, and many promises of repairs coming. I borrowed a G3 aircard from a friend to check my accounts. Today I discovered that I have LOST OVER $3500 because of this service outage. Ten days and still continuing. I might have to go back to Verizon or find another service, because this is not a dependable service for professional applications.
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Review by rhf
Posted: 8 days ago
member for 5 years, 39 visits, last login: 3 days ago
Davis,Yolo,CA
$27 per month (12 month contract)
about 7 days
AT&T
"Fairly easy web site, chat support competent, DSL works as advertised"
"The nominal $25/mo is higher with Fed fees; 7 day wait a bit long eh?"
"Good value for price, but it's only been 1 day ;)"
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Foolishly left my local ISP (Omsoft) looking for a little better price/performance with ATT. ATT was a complete disaster and after a week I went to DSL Extreme, still looking for a better deal.
DSLX has a fairly straightforward and easy to use web site with their different packages. Further the website will determine your max speed given your address, so it makes an attempt at some honesty, far better than ATT. Though I managed to get the web site to give me two answers so finally I called to make sure. I was a little disappointed that I couldn't try it for just a month, but then the setup fee was $100, even though I had a DSL modem. Anyway later that day I signed up for the 12-month contract, nominal $25/month plus some FCC fee, 1500-3000 / 384-512 kbs.
ATT in their stupidness had not even shipped the cheap DSL modem they promised and that order was pending which screwed up DSLX for a couple of days until I could call ATT and get them tuned up. But DSLX notified me of the problem quickly by their web page and email. After 7 days total I'm now on DSLX, right in the middle of their speed range up and down, so job done.
DSLX's chat support folks are helpful and knowledgable. No outsourced folks reading scripts!
Wish they would have given me some kind of discount for having my own modem.
And can someone explain why two "local" ISPs can make DSL work on ATT equipment....but ATT cannot make it work??
Followup comments: striker325
join:2009-08-11
Pacoima, CA | support Is the tech support better than att dsl ? | |
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Review by SJ95111
UPDATED: 9 days ago
member for 14 days, 12 visits, last login: a few hours ago
San Jose,Santa Clara,CA
$49 per month (12 month contract)
about 5 days
AT&T
"Quick, Good costumer services. 5 days to complete installed"
"Will continue update dsl Extreme connection"
"Best DSL service"
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I ordered package 6mb/down &786kb up 8 static ips package. Service ups running after 5 bussines day. Dsl Extreme has very good costumer services.
Tested @ speedtest.net, speakeasy.net the speed I had 5.1mb down and 500kb up. It's not really good for 5.000 feet away from CO. My SONIC.NET was give me more than that (almost hit max).
The reason I cancel SONIC after 8 years with them because their did not take good care of senior costumer.
I had 2 connections, Comcast & Sonic (now Dsl extreme) run dual wan router. So far dsl extreme was good. I should give them a A+
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Review by suvid76
UPDATED: 9 days ago
member for 3.7 years, 13 visits, last login: 9 days ago
San Francisco,San Francisco,CA
$66 per month (12 month contract)
AT&T
"Quick, knowledge, overall great service."
"None yet. Any connection problems I've had have been due to AT&T related issues."
"Best DSL service I've had to date."
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It would take a much better deal to have me switch to another DSL provider. Though what I pay may seem a lot to some people, I believe I get more that my money's worth on my connection and service. There are cheaper service plans but I am quite happy with my plan and the customer service. I had thought about going with highspeed through cable but after a few comparisons and surfing the neighbors comcast highspeed, my DSL plan was at minimum equal to, but more often than not, faster than cable.
Cost breakdown:
Current: 49.95 + Supplier Surcharge Recovery Fee 2.88 = 52.83
My current package:
Static IP with 8 IP addresses
3000-6000 Kbps download (3-6Mbps)
512-768 Kbps upload
Installation Type:
Self Install. I had no issues. They say setup takes about 5-10 business days. It took about 5 days for me.
Equipment provided:
D-Link DSL-2320B
Experiences with techincal support:
I'm a IT person and when I have a techincal issue, I run through all the basic checks to try an resolve the issue before I call support. With my past providers, when I call, they would still waste my time with level 1 support even after I explained that I have gone through all the basic checks in detail. Often I my self check is more thorough than what they ask me to do and still, they would still have my go through it again and waste 10-20 minutes of my time. With DSLextreme techincal support, I would tell them what I did and they would quick make sure that I had checked everything, run a few quick tests and send the problem to level 2 or above. They don't waste my time and they are also very friendly through out the process.
Overall, if you are looking to get DSL, get DSLextreme.
** Any DSL issues I've had have been either area outages or AT&T issue.
** I'm about 12k feet from my CO.
Update 11-24-2009
Today my Internet went down. I ran through the basic checks as always before chatting with Tech Support. We quickly figured out it was a Modem issue and a replacement is being sent. I have a spare modem with is an older broadmax modem it worked fine so a new modem is being sent to me. As always the tech support guys are very friendly. It's been quite a while since I had to use tech support.
I also update my rate plans too and modem used. For people looking to get dslextreme, my pricing is more expensive because I have static IP. Normally the same speed with dynamic IP would cost $32.95.
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Review by Drag0nz
Posted: 15 days ago
member for 49 days, 8 visits, last login: 12 days ago
San Francisco,San Francisco,CA
$22 per month
about 6 days
AT&T
"Customer service reachable in about 3 minutes and can answer questions quickly."
"-->None<--"
"You get what you pay for!"
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So after being ripped off by AT&T for waaaay to long I took the advice of their customer service representative and went ahead and found a better ISP. I was not willing to pay the prices of comcast's IPS fees, even though it's really really fast, I found DSL Extreme's prices for the download speeds offered to my service area acceptable. Long story short AT&T corporate shortened the loop wire in my service area because people were getting spotty connection rates vs. what they were paying for in contrast to still having to pay 3000kbps prices and receiving between 1500-1750kbps for 2+ years and then all of a sudden drop to a range of 560-890kbps for 4 months then dropping to 200-560kbps for 2 months. The most recent phone conversation with AT&T they explained that they could not offer me the 1500kbps that I was battling to keep at the onset of issues but only 768kbps, receiving only about 1/2-2/3's the speed, because the corporate office's computer software won't allow them to process the order even though I was just transferred from a DSL line tech saying that my line could handle 4100kbps and the week before I had a AT&T field tech testing and verifying that my line to the box and from the box to my modem CAN handle 1500kbps. She had gotten to the point of frustration for my demand to know why for several years I was overcharged and under served and when i made a stink about wanting to lower my costs they can no longer supply the 1500kbps stream that I had just even a few months earlier and to "do what you got to do" to find an ISP that can deliver what I want. DSL Extreme wasn't able to offer anything above the 1500kbps level for my service area, right now, but paying a fair price and GETTING the 1500kbps stream from the ISP is GREAT! Good job DSL Extreme 2 thumbs up!
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Review by rodr
UPDATED: 17 days ago
member for 7 years, 80 visits, last login: 17 days ago
Fairfield,Solano,CA
$60 per month (month by month)
about 6 days
SBC
"Good service, reasonable prices, static IP"
"Customer Service needs help"
"A good value but with occasional connection issues"
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*** Update 11-16-2009 ***
This is to note that I dropped DSLX at the end of September 2009, having switched to Comcast Business Class which turns out to have faster speeds and more reliability here. See my Comcast review about that. In spite of the initial success reported in my previous update, occasional severe packet loss continued to be a recurring problem. I expect that was due to AT&T, but still DSLX was the company I was dealing with.
*** Update 11-25-2007 ***
Just wanted to mention that I've been a satisfied DSLX user now for 5 years! During this time I've had occasional trouble with lost sync or packet loss, but last week AT&T finally came out and dug up the sidewalk to fix some weather-damaged wires. Too early to tell if that will make a difference, but indications are very good so far.
*** Update 3-5-2004 ***
Well I can no longer complain about expensive additional static IPs. It seems that DSLX will soon be offering 2 extra ones for free via a web interface. Way to go guys!
Now how about fixing your web site so it works properly with Mozilla? 
*** Update 2-24-2004 ***
Just wanted to mention that I upgraded to the 6000/608 plan when it was initially offered. DSLX did it smoothly and with no hassles. My last speed test indicates 5045 Kbps downstream and 517 upstream. Strangely, Sonic.net (from whom I had a backup account) was unable to do the same thing, claiming that SBC would not let them enter the order because I'm too far (9,684 feet) from the RT. Both lines report the same distance.
So, reluctantly I canceled Sonic and and am trying to find other options for redundancy. I'd go with another DSLExtreme account in a heartbeat except it would be too much duplication (i.e. if they mess something up, chances are both lines will be down).
*** Original review follows ***
Having just moved to northern Fairfield, I did a lot of checking around and chose DSL Extreme because they had reasonable reviews here and could offer service through the PacBell RT in my neighborhood.
On taking possession of the new house with two brand-new working phone lines, i called to order service. Remarkably, they would not take my order, saying I had to do it on the web site. What a way to run a business! Did nobody there think that if someone already has a working Internet connection, maybe they would not NEED their service? Duh. So, back to the old house, where fortunately I still had the computers hooked up, to enter my order.
I chose their 768/256 month-to-month plan with a self-install and my own modem from previous ADSL service (note that other reviewers here have warned of poor quality modems supplied by this ISP).
That was on Friday, 11/15. I had heard nothing from DSL Extreme but the following Thursday, the DSL line rings. It's a PacBell technician saying he just finished hooking up DSL. Sure enough, my SpeedStream 5260 modem syncs up. However I have no idea what my IP address and such are.
Calling DSLE Customer Service, I explain the situation and am told that PacBell could not possibly have enabled service yet, and the technician was probably just "testing the line". I said NO THAT'S NOT RIGHT I HAVE MODEM SYNC. The rep puts me on hold for a couple of minutes, and then says "well we can charge your credit card for the first month and give you your setup instructions, and maybe it will work". OK, whatever. They emailed me the instructions and informed me that my "turn on date" is 11/26, still 5 days away.
So I configure the (Linux) machine, but the gateway is not reachable. Calling Customer Service back to see if they can do their setup early, I am told flatly "sir thats the earliest possible turn on date we can get for you".
That makes no sense. I call DSL Extreme Tech Support. The guy says "no problem" and 5 minutes later everything works. Speed tests show about 900K downloads and 245K uploads.
It's too early to pronounce judgment on service quality/reliability, but right now I'm a happy camper. Aside from the clueless CS rep and sales policies, the only bad point is that additional IPs are $8 each. In retrospect I think Sonic.net (also highly rated) might have been a better deal for me, because while they are $5/month more expensive for the same basic service, you can get up to 8 additional IPs at no extra charge.
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 Review by g0nepostal
UPDATED: 27 days ago
member for 8.7 years, 2038 visits, last login: 5 days ago
Concord,Contra Costa,CA
$23 per month (12 month contract)
about 8 days
AT&T
"Sickeningly easy to get provisioned, connection is smooth and reliable; tech support is top notch"
"None so far"
"GET IT!"
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Placed my online order for 6 Mbps / 768Kbps down/up service on August 25th, for the promotional 1-year contract price of $29.95/month (plus fees). I then received a notification that the highest speed my line could be provisioned for is 3Mbps / 512Kbps, at the 1-year contract rate of $19.95/month (plus fees). I went ahead with the second option, since I want to ditch my cable modem (see my review of Astound Broadband).
Order is set to go live on 09/01/2009, using my own modem. I run a telephone cable from the outside ATT/SBC demarc box to my bedroom and connect the modem, and note that I can't get on. After calling DSLX tech support and getting some rather awesome help from tech rep Rolando (this is a shot out to you, bud - you get double points for calling me back when we got disconnected) I manage to get online at 832Kbps down / 512Kbps up.
Rolando did note that the downstream speed was quite low - especially since the line had already been provisioned at 100% of the 3Mbps by ATT. However, since I was very happy that I was online I thanked Rolando for helping me get my modem set up and ended the call.
I then decided to try moving the modem to another phone jack, using a splitter/filter combo (your basic home DSL set up). After doing that I am now getting my full menu of 3Mbps down / 512Kbps up, so the slower speed I had before was due to my bad wiring job (I ended up removing the line I ran to my bedroom and will have ATT install a line instead).
Service is rock-solid reliable and the speed remains constant; I will update this review after I have been online for a while and can better discuss how DSLX does long-term. For now however I am quite happy with the service.
DSLX rocks!
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Update: I am having some loss of sync issues - you can read about these in the DSLX forum. They look like the telco's problem though - and George from DSLX has been quite responsive in reading about my issue in the forum and trying to help me out. My original review stands.
Update (09/07/2009): DSLX scheduled a truck roll with ATT and the technician came out today. He removed the MTU on the telephone circuit and now I am running smoothly. Not bad at all.
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Update (09/16/2009): Last weekend we here in the Bay Area had some rather interesting weather in the form of heavy thunderstorms with light rain. For whatever reason - I am presuming that it was electromagnetic interference from the lightning - my downstream sync rate dropped from 3008 kbps to 1888 kbps. I easily fixed this by resetting my modem.
Other than that the connection has been smooth.
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Update (11/06/2009): It has been a little over two months now and after a few setup hiccups (bad line filters, an MTU that needed to be removed from the phone circuit by ATT) my connection has been smooth and speedy. I'm very satisfied.
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