|
Home | Reviews | Speed Test | Tools | News | Forums | Info | About | Join |
wrong ISP see my uverse review member for 23.4 years, 7809 visits, last login: 3 days ago updated 8.2 years ago
Switched from AT&T 3Mb DSL to DSL Extreme 6Mb. Twice the speed for half the price (12mo. contract), can't beat it! Cutover was three days before my expected date, which caught me off guard, but that's goodness, right? Pre-sale support from Nick in the forum/IM's answering some questions was very helpful. Online order process was straight-forward and painless. Overall experience so far has been great. We'll see how it pans out over the next 12 months. member for 22.4 years, 8704 visits, last login: a few hours ago lodged 8.3 years ago
2015 Fusion $34.00 + tx Fusion $34.00 &tax on the phone Comtrend so far all good ========================== August 2010, ust signed up for my 5th year!!! George their GM is such an asset to DSLX _______________________________ July 9, 2009 Just signed up for my 4th great year!! __________________________________________________________ I have been with DSL Extreme going into my third year. I have no complaints really, occasional glitches etc. but that is normal. A great deal and much better than SBC ....I get 5 megs. consistently down and 634 up also. With that great upload speed my VOIP line works so well. What do I have to complain about? SBC (AT&T now) was ok when I started with them but after a while, the service started to deteriorate. I began to be on first name basis with ASI techs they were here so much. Then they tried to pull some shenanigans when I didn't renew my contract. Tried and tried to talk me into signing back up. I just couldn't put up with them any longer.. As far as DSL X: I see no drawbacks to this ISP in anyway...They are polite, and this board is extremely helpful... The DSL Reports forum for DLSX is extremely useful the the techs are quick to get to you. George the GM is on the board all day long to assist. I'd get it!!! Steve member for 18.3 years, 1809 visits, last login: 7.3 years ago updated 8.4 years ago
Truestream package ordered- originally wanted 18/1.5 but my line noise margin was a bit marginal with that profile, but much better with the 12/1 profile. So I changed my order to the 12/1 package. Very happy to get consistent 15 Mbps speed tests so far. Overall, the order & install process went very smoothly; with plenty of progress emails from DSLExtreme to keep me informed as we went along. Outstanding customer relations and communication! It is very much appreciated. Modem- Pace 5031NV Here is a summary of the install process I experienced: June 23, 2015 DSLExtreme order submitted via DSLExtreme web page at 2:10 pm ET. Confirmation of order email received at 2:18 pm ET. June 26, 2015 Received an email from DSLExtreme stating, "we haven't forgotten about you".. and that I would receive an email with a scheduled installation date, soon. June 29, 2015 Received email from DSLExtreme stating," Your order is being processed. AT&T is provisioning the lines in your neighborhood and is preparing to provide service to your home. In a few days you will receive a Service Installation Date email from us with further instructions. To follow your Order status visit www.dslextreme.com/orderstatus." June 30, 2015 Received email from DSLExtreme stating," Your installation has been scheduled. Your installation is scheduled for: Tuesday, July 7th between 1:00PM and 3:00PM" The email provided instructions concerning what to expect, also. July 6, 2015 Received an email from DSLExtreme stating, " Your Install date is approaching. We are one step closer to activating your TrueSTREAM service. Your installation is scheduled for: Tuesday, July 7th between 1:00PM and 3:00PM". July 7, 2015. Installation day. My install window was between 1-3 pm ET. Received a phone call at 2:37 pm ET from DSLExtreme stating that my installer was 5 minutes away. The AT&T technician arrived at 2:42 pm ET. The install went smoothly. I ordered 18 Mbps, and the line to the house tested at more than that but the noise margin was barely acceptable. All of this was explained to me by my installer. He consulted with his supervisor and the two of them recommended lowering my provisioning to 12 Mbps. DSLExtreme was informed of this by the technician. DSLExtreme called me within minutes and asked me about lowering my order to 12 Mbps. I agreed and within minutes the adjustment was complete. This resulted in me getting a much improved noise margin with 12 Mbps provisioning. So far the line speed tests are a steady 15.3 Mbps average and the noise margin is 6 db better than the noise margin at 23 Mbps (with the 18 Mbps provisioning). The installer ran a new CAT 5e cable straight from the NID to my office and installed a wall jack. Monitoring and testing for the first 24 hours after the install shows consistent speeds and no loss of signal. So far, so good. UPDATE: 7-14-2015. It's been one week since the install. Steady speed tests and not a single dropout or problem all week. UPDATE: 7-27-2015. Smooth sailing. No outages or problems. Still consistent 15.3 Mbps download speed. UPDATE: 8-16-2015. Smooth sailing. Still no problems or outages. Latest speed test: Attachments: member for 13.2 years, 723 visits, last login: 1.6 years ago updated 8.6 years ago
I have been using DSL Extreme for about 10 months now and the service was awesome, not a single drop out, everything was working very well. I moved state recently and I requested a move directly on their website. That's when everythi333ng started to go sideways. I had been told by customer support that move requests were taken care of within 10 days. I had been waiting for 12 days and nothing had happened. I call customer service for the first time, I am told that a technician has to come to my place but they can't tell me when yet. They tell me that they would call me back the SAME day to inform me of the date, I never received the call. I call customer service for the next day (second time), they still can't tell me when the technician would come yet. Again, they tell me that they would call me back the SAME day, I never received the call. I call customer service for the third time, they tell me that something is wrong and that I am gonna have to wait until next monday (today is Wednesday) to hear back from then. If this ever happens, I am still gonna have to wait some more time for the technician. It looks like I am not gonna have internet any time soon, and I desperately need it for work. Add the fact that I had to wait at least 25 minutes every time I called customer service, I lost 1h30 of my life, right there. Well done DSL extreme, you managed to turn a very happy customer into a disappointed on in a matter of days. If this situation isn't resolved soon, I'll definitely consider changing ISP when my contract is over. P.S: my dsl extreme username is Neaufamily08. member for 8.6 years, 3 visits, last login: 8.6 years ago updated 8.6 years ago
I ordered the 45/6 Mbit trueSTREAM service after Comcast finally overstepped the bounds of what I was willing to put up with. It was refreshing seeing how responsive the support for DSL EXTREME was here in the BBR forums. My install process went very smoothly. I prefer to do my own wiring, so had already run a new cat5 line to the NID. The installer was friendly, and happy to chat about various technical aspects of the service. After two modems failed to sync, the tech threw an attenuator on the line and everything came up swimmingly. The VRAD is on my next door neighbor's lawn, and it seems the signal strength was managing to swamp the devices. I was able to purchase the on-premise equipment, a NVG589 gateway. My connection has decent latency numbers, and seems to be slightly overprovisioned for download. I get repeatable 50Mbit download speeds. The only drawbacks to the service are 1) there is no true bridge mode for the NVG589 gateway, leaving you stuck with a NAT session count limit, and 2) I am not able to make use of anything approaching the attainable sync rate of my line. Neither DSL EXTREME or AT&T seems to want to sell me more than 45mbit service right now, even though my gateway displays possible line sync rates of ~120Mbits downstream. Overall, I expect I'll continue to be very happy with my service. member for 8.7 years, 11 visits, last login: 3.8 years ago updated 8.7 years ago
Have Dsl Extreme, MaxPlus, the 18 Mbps/1.5 service, since March 26. The initial connection date appointment was not kept: I was advised that AT&T did not schedule it as requested, but the 2nd date was met exactly both day and time. Installation by AT&T tech was very nicely done -- he put in a new NID, ran a new home run wire to the jack, very neat work. However, he initially connected a used and defective gateway. He said he had no others in his van, and had to go to the central office to get one. Thankfully they had one ( a new one this time) and once he connected it, the service worked perfectly. It's an Arris NVG510. The service has worked flawlessly ever since. Never gone down, never have had to reboot the gateway. No problems at all. My only disappointment is that I cannot obtain the top speed of the tier: 18 down/1.5 up. I am getting consistently about 16.9Mbps down and 1 or less up. Regardless, I am highly impressed with the tech support of DSL Extreme. I did pose a question here in the forum, and received an immediate response from the support person (your site says do not mention names, so I won't); he followed up with me several times, and provided all of the information he could. Such service is rare indeed, these days, and I consider it a valuable part of my service. I would recommend DSL Extreme to anyone. AAAA+++++ member for 12.6 years, 97 visits, last login: 6.9 years ago updated 8.8 years ago
After an excruciating process to transfer service from AT&T, I've only had to contact DSL Xtreme once, when I switched modems. Tech support for that call was competent and polite. Overall, I have a very reliable connection and no problems with the provider. Communication between DSL Xtreme and AT&T could use much improvement, as our line was somehow marked as not eligible for DSL in AT&T's system. AT&T had serviced us for years at this location. AT&T had to cancel our account to switch from phone + DSL, to POTS and DSL through a reseller. Dry loop was not an option (gotta protect that revenue). Got a new phone number as well, which screwed up the order in DSLX's system. Only by contacting both companies on the DSL Reports forums was the problem resolved. Phone support from both companies on the matter was unproductive and nearly impossible to reach the correct departments when I had time to call. member for 14 years, 1714 visits, last login: 5.7 years ago lodged 8.8 years ago
12 months contract @ ~$55/month after taxes/fees, and thats not a terrible value considering they are the only game in town besides ordering directly through Verizon at higher rates. However, Verizon doesn't offer the 7mb package that DSLExtreme does, so it was a no brainer. Their customer support has been fantastic and they've really earned their money in my opinion. Verizon dragged their feet on connecting me, and then when they finally did connect me they didn't properly configure my connection at their CO, but Nick was there at every step of the way to help out and goose the process on Verizon's end. Hes a true pro, and I cant say good enough things about all their customer service. Thank you to DSLExtreme to supplying actual high speed internet to my little podunk farming town! member for 17.2 years, 78 visits, last login: 8.6 years ago lodged 8.9 years ago
So I finally got sick of my 3mbit cable.. decided to pay $8/month more than $42/month and get DSL.. 6mbit.. wow, the support is amazing, you get the general manager and everyone in the company to support you.. how many of you can you say, SBC has ever done this? they may have more goons at SBC working.. but the PERSONAL service that you receive, SBC = $50/month for 6 months, then $65/month for the months after that, THAT IS WACK. The service and support received from the dslreports forum for DSLEXTREME by far has exceeded the cumulative support I had received from SBC from 2000 to 2003 or whatever it was.. then cable from 2003 to a couple days ago.. I download 640kb/s maximum from LA, 10 miles from my home, which is great.. better than 3mbit from cable, the 640kb/s maximum is because of the DSL overhead of 20%, you'll notice that you download no more than 5.1mbit maybe, even with 6mbit service, but let me tell you, for the price, I haven't been happy since i went from dialup to 1.5mbit dsl when SBC first launched their dsl services here 5 years ago. I just want to say, think about the SUPPORT if you're deciding on going to SBC, the support at DSLEXTREME in my eyes is probably 20 times better than the internet support at SBC or Verizon.. If you are having doubts, send me a message and i'll change your mind. Overall: the knowledge of their support personnell with their capability of diagnosing their problems easily is far superior to any other support I've ever had, plus the satisfaction of downloading at 5mbit now, oh my lord! The Order process was simple, ordered it, got an email, couple days later, got an activation email.. set to activate a little later.. but i was lucky, it activated earlier for me. I used a speedstream 5100 modem my uncle gave me when he was at verizon, i got into the modem and changed it to bridge mode.. my uncle is with DSLExtreme now also! i have 5 dynamic ips, i would love to have 1 static at the same price in the future (50/month) but we'll see where that goes. btw,there is like a 2.50/month regulatory or somthing fee, too lazy to look it up, some government stuff! THANKS DSLEXTREME! -- UPDATE AS OF MAY 07 2007 I SWITCHED TO CHARTER LIKE A MONTH AGO.. 10mbit, i love, i love.. but charter blows goats and i want DSLextreme but i really love the 10mbit downloads heh.. right now charter is lagging.. i'll always refer new customers/businesses to dslextreme though... best company ever. -- UPDATE AS OF MAY 02 2014 DSLExtreme has been at it for me, signed up another customer this morning for their next office.. I love being able to talk to Tier2 and get the numbers needed to determine if it'll be stable enough for voice or what my issues will be, nick @ DSLExtreme has been the greatest help i've ever had.. anywhere with an ISP. Their FUSION offering is great, i'm signing up someone once every two weeks. -- UPDATE 4/16/2015 DSLExtreme should be renamed to NICKExtreme. Nick is my weekly help with all my clients with regard to questions, installations, recommendations and everything else. I'm still activating new clients on NICKExtreme every other week and continue to love it. member for 18.2 years, 788 visits, last login: 15 days ago updated 8.9 years ago
|