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Review by Splendence6 See Profile

  • Location: Tustin, Orange, CA, USA
  • Cost: $49 per month (12 month contract)
  • Install: about 9 days
  • Telco party SBC
  • CLEC party: SBC
They are swift
customer service not 24/7
Very satisfied customer
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

Wow, this has been a great relief signing on with DSLextreme!

I use to be a Winfire Customer, and was sadly let down with their service. They had the worse customer service support I've ever experienced from a business before, leaving me on hold for over 30mins at times. DSLextreme on the other hand, never left me on hold for more than a minute. Furthermore, they have been a big help and aiding me in clearing my lines for their service and were always friendly.

It feels so good to have a DSL line that is dependable and not having to log onto a company prior to going onto the internet is great. It was also wonderful to find out with the help of "Richard" in customer service/tech, that my service was actually on before the turn-on date. He helped me get out the gliches that I was experiencing because of my aol service.

Furthermore, I am about 9 - 10,000 feet away from "the box", and I get d/l speeds of over 1100 kbps and u/l's around 111kbps. For that I am grateful, I d/l a lot from the internet and the speed is well appreciated. When I DSLextreme in combination with Download Accelerator Plus, my d/l speed doubles and sometimes triples....I found that I can d/l a file thats at least 8.8MB's in less than 40 secs.......so you know I'm smiling

NOTE: I use Microsoft Outlook 2000 for emailing. And, I noticed that sending and receiving mail using my DSLextreme account is extremely faster than using my outlook express email system (I upgraded last month to Outlook 2000), and it also works better with my PDA. I've seen other reviews criticize the email service, but maybe it's the software they are using that's causing the problem.

Thanks again for being worth the search!!!!!!

:)

Splendence

member for 23.4 years, 129 visits, last login: 87 days ago
lodged 22.9 years ago

System

Anon

Question for any DSL Extreme customer

I just placed my order a few days ago. I was just curious as to what the host name dslextreme gives its customers; is it *.dslextreme.com or *.pacbell.com?
gisxprt
join:2001-03-08
Huntington Park, CA

gisxprt

Member

Re: Question for any DSL Extreme customer

The host name they give customers are:
username@dslextreme.com
smithquake
join:2001-01-26
Camarillo, CA

smithquake to Anon

Member

to Anon
It is *@dslextreme.com
Spectator7
join:2003-09-25
Tustin, CA

Spectator7

Member

Hello Tustin!

Splendence
Are you still with DSL Extreme since you last logged in back in April 28th of 2001? I am looking for a dependable ISP in my area. I am in Tustin also 12070 feet from the CO. I am contemplating between Comcast,Cox or DSL Extreme as my ISP provider for a smaal business. According to the reviews I've read there are high and low ratings for these three ISP providers. There is just not enough customers in Tustin to give me a consensus to make a final decision as to the best ISP provider to chose. Maybe with your input you can help me decide. I appreciate your posting. Thanks.

Review by jjcox19 See Profile

  • Location: Daytona Beach, Volusia, FL, USA
  • Cost: $40 per month
  • Install: about 12 days
  • Telco party BellSouth
  • CLEC party: BellSouth
Fast Fast Fast
None so far
Goodbye 56K
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

Placed order on 13 April, was provisioned on 20 April, received MODEM on 25 April!!! Took all of 30 minutes to install!! Untweaked speed test 662/208!! I love it

member for 22.9 years, 105 visits, last login: 13.4 years ago
lodged 22.9 years ago


shortman
Premium Member
join:2000-12-27
Garden Grove, CA

shortman

Premium Member

DSLExtreme in Florida with Bellsouth???

Did you place your review in the wrong area? Did you intend to Review DSLExtreme? I think DSLExtreme is only in CA and only through PacBell and Verizon.
jjcox19
join:2001-04-16
Edgewater, FL

jjcox19

Member

Re: DSLExtreme in Florida with Bellsouth???

Yes I did, and I could not delete it!! Oh well.....






Review by MikePR See Profile

  • Location: Los Angeles, Los Angeles, CA, USA
  • Business customer Business customer
  • Cost: $49 per month (12 month contract)
  • Install: about 14 days
  • Telco party SBC
Customer service oriented. Patient.
None
Will solve your problem if they possibly can.
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

Here's a new one. UPS kept sending the modem back to DSLExtreme because their driver knew the prior occupants of my suite had moved and he also "knew" that nobody new had moved in. Heaven forbid he should actually knock on the door! DSLExtreme willingly (and quickly) sent it out 3 times!!! And spent time on the phone with the UPS supervisor and myself in a conference call to confirm who was dropping the ball. The second two times they actually walked the package to UPS. In my opinion, DSLExtreme went way beyond my expectations. Modem finally arrived. Hooked it up. Sync was as promised. 48 hours later, all is still well; all services working as promised.

member for 22.9 years, 3 visits, last login: 22.6 years ago
lodged 22.9 years ago

StreamingHomer
join:2000-11-28

StreamingHomer

Member

Performance?

What speeds are you seeing? Just curious.

Splendence6
Premium Member
join:2000-11-06
Moreno Valley, CA

Splendence6

Premium Member

Re: Performance?

said by StreamingHomer:
What speeds are you seeing? Just curious.
Thus far Streaming, I'm receiving around 1250 down and 111 up. I wish the upload speed would max out at 128k but who's complaining with a d/l speed in that range

I did the necessary tweaks, even though my speed was already above 1100, I just had to see the 3 smiley faces across the tweak results to satisfy me

Take care

Review by grunwald4 See Profile

  • Location: Garden Grove, Orange, CA, USA
  • Cost: $49 per month (12 month contract)
  • Install: about 21 days
  • Telco party SBC
Great customer/tech support
limited hours
Great company
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

After being a Flashcom customer for a year and a half it was almost a relief when they went belly up. If PacHell was not the telcom my experience with Dslextreme would have been perfect. As it was, we only missed the install date by three days. This was due to a problem with Pacbells lines. Richard in tech service was super responsive as well as knowledgable. Great Job!

member for 22.9 years, 8 visits, last login: 22.6 years ago
lodged 22.9 years ago







Review by kshive2 See Profile

  • Location: Placentia, Orange, CA, USA
  • Cost: $39 per month (12 month contract)
  • Install: about 19 days
  • Telco party SBC
  • CLEC party: SBC
Excellent customer service
Slow transfers but that's due to the fact that I'm 21000+ feet from the CO
These guys took excellect care of me and I was up and running in no time.
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

These guys had excellent customer service and were sensative to my needs. About a year ago, I had another DSL provider which sometimes gave me 4 digit pings. When I terminated with them, I found DSLExtreme from this very website and signed a contract with them. I had a few problem with the line that had DSL on it previously but since I had two lines in my house, I gave them a second number and they were able to get me up and running in less than three weeks. I came home the day before the scheduled date and I had a link light on my modem. One of the main reasons I went with DSLExtreme was the fact that they gave me a static IP with my service for $39/mo (I think it's $49/mo now but it's STILL a good deal). The only dissapointment is that I'm getting about a 320k downlink but that's due to the fact that I'm 21000+ feet from the CO! I'm suprised that I'm getting service at all!!!

member for 22.9 years, 10 visits, last login: 22.1 years ago
lodged 22.9 years ago


Review by arturoy See Profile

  • Location: Los Angeles, Los Angeles, CA, USA
  • Cost: $49 per month (12 month contract)
  • Install: about 11 days
  • Telco party SBC
The Best and Excellent support :)
NONE
NONE
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

The Best of all. I tried many and this is so far..the best in the Los Angeles area.

:)

member for 22.9 years, 9 visits, last login: 22.8 years ago
lodged 22.9 years ago

System

Anon

Pacbell lol they suck

This is the worst DSL connection anywhere and everywhere around .......I`ve had DSL for three weeks and my fastest connection so far has been 13.8 kbps and support just keeps giving me the run around already purchased 2 different modems because they tell me the modems are bad ...............PAC BELL SUCKS

sinaz
C-Note FBC
join:2000-10-14
Encino, CA

sinaz

Member

Re: Pacbell lol they suck

lol i get like 1.3 down and 123 up u must be capped try calling pacbell






Review by firenaut See Profile

  • Location: Palmdale, Los Angeles, CA, USA
  • Cost: $57 per month (12 month contract)
  • Install: about 42 days
  • Telco party SBC
Nice people, good speed !
WebSpace upload & folders
PacBell Problem
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

In Jan of 2001, when I discovered that PacBell was installing a DSLAM in my area, I was ecstatic. My current provider, Network One, had just dropped PacBell DSL service. They (& most providers in the Antelope Valley) had dropped PacBell suddenly. hmmmmm.

In February, when PacBell had not 'notified' me that DSL was coming, I called them & wound up telling them where their DSLAM. They didn't know. They offered me service, but they could not meet my needs at a reasonable price. I asked what other ISP's were contracted with PacBell in my area & I hit a wall. Seems PacBell wants you to believe they are the only DSL providers. ISP's must contract with PacBell, so who else would be a good info source? Well on the 3rd call after being passes around till I was dizzy, I found someone who actually could help. I called all the ISP's given & then discovered PacBell hadn't opened the area yet. They said they could provide service, but forgot to inform contracted ISP's. hmmm.

After searching for a while for an ISP that could provide PacBell/SBC service, I discovered DSL Extreme. Seems they could meet my needs - $49.95 service, Static IP (needed 2 (+$)), free install kit, 5 Mb webspace (need 75, so I'll serve from my side), Dial-up access (+$) & good reviews here on DSL Reports.

I Signed up on 3/13/01, they said they'd call me. About 3/16 I called DSL Extreme to inquire & was told to wait for an install date. 3/20 a manual loop was necessary to verify service availability - 24 hr process. 3/23 I called to 'inquire', no results yet. 3 days when 24 hrs was stated? Well 3 days after the first 3, service possibility was 'confirmed'. 4/4 DSL Extreme calls to inform me of IP address delivery & instructions by email, shipping of the DSL Modem & turn on date of 4/12.

Well, the modem arrived & install was a breeze. When 4/12 (day 31) came I inputted all the new IP addressing & nothing. Being a new DSL customer, I soon came to realize that the flashing ready light meant NOT. The activity light was flashing away as my computer & I talked to ourselves. I called DSL Extreme, and after they ran me through a check, it was confirmed - no sync. DSL Service wasn't complete. Now, I needed to reset all dial-up parameters & pay current Dial-up ISP bill by the 15th. 4/13 I used the referring number on the DSL Extreme WebPage to SBC for assistance. I was told there was NO DSLAM info. Huh? A trouble ticket was started by me (24-48hrs). Seems odd, a trouble ticket on initial service that hadn't been completed. Shouldn't it be un-completed initial service? Oh well.

4/16 seems my 'trouble' has been turned over to PB (?PB-SBC-AMI all one Co.) I discover on the DSL Extreme WebSite 'Free Dial-UP access' for waiting DSL Customers' (no one told me & I'd just paid my current ISP) I call SBC/AMI, No results form PB, call back later today. Suddenly SBC/AMI wouldn't talk to me. I have to go through my ISP. They're open 10-6 M-F. And every time I call them, they have to call PacBell. DSL Extreme tells me that I cannot talk to PB & must go through them, yet their Phone support & WebPage direct me to PB? Huh?

When trying to upload to my WebSpace provided by DSL Extreme, I suddenly become aware that there is no FTP transfer allowed, only an old CGI interface. But no CGI customer files allowed, Oh well. I needed to create folders for my pages, only to be told 'no folders' only files. I needed to upload 130 files in 5 folders & was told to upload all files into the 1 folder. RIGHT, with a 5 file CGI pgm? Good Design. Dial-up Tech support didn't know & refered me to DSL Extreme. 1 support person said, well try this. Later another tech said - wasn't allowed. (Note to self, ask about file transfer to webspace)

Well it's 4/18, tomorrow will be day 38. I've tryed the DSL Modem on the RJ11 jack on the Telco box outside my house to eliminate wiring - no sync. A PB tech &/or a manager from PB were to call me or DSL Extreme today - didn't happen, surprised?. 8pm - now no tech was assigned. Huh?

I've now discovered a Local ISP with PB access, Static IP, 25Mb WebSpace, FTP, PoP, etc. - everything I need! It's Hughes.net !!!!!

I really want to give DSL Extreme a chance. I understand PB is the one dragging they're feet, but I believe it DSL Extreme's job to get PB motivated, to stay on top of it. Not to call when I call them. DSL Extreme didn't return some calls to Voice mail. We seem to be stuck in the endless loop of PB-SBC-AMI-SBC-PB-AMI-SBC-etc.

Yes, I'm impatient & DSLAMS are new to my area. But in my business, when we say we'll be there we will. I'm now convinced PB hires ghosts.

Hughes.net answer's quickly & answered all my questions. It's $52 a month & not once did the person have to go ask someone else. They say they can have me up quickly, due to local area telco access.

I'll give DSL Extreme a few more days. If they don't perform, I know where I'm going.

I will post updates since I've already paid my current Dial-up ISP another month.

__________________________________________________________________

4/23 After finding out PB/SBC/ASI had dropped the ball with 3 different techs, I would like to say, we now have DSL. A ASI tech called me the day after the above posting (funny how that happened) & said he was the 2nd tech, the first had taken a week off. He was working on my problem (no DSL) & had refered it to engineering. That was Thursday. Friday I had a msg from the ASI tech saying he was going on vacation & would be turning it over to his boss. Geeez - #3.

Well, Monday 4/23 (Day 42) It is working.

Maybe DSLextreme pushed, maybe I was loud enough (to SBC), maybe it just happened. Don't know, but at least now - it works.

Currently I'm getting 1247/118, 1186/134, 657/138 on 3 tests @ 8:45am pdt.

Needless to say, I'm now happy with the DSLextreme service.

(it's $57.00 because I have 2 static IP's, the std service is $49.00)

YES, I WOULD NOW RECOMMEND THESE PEOPLE !



member for 22.9 years, 5 visits, last login: 22.6 years ago
lodged 22.9 years ago


CFeicht4
join:2000-09-01
Oley, PA

CFeicht4

Member

A Few Things to Note

I don't agree with your statement on your provider's responsibility to "motivate PacBell". This is WAY easier said then done.....the Bells call the shots in the end, not the provider. The Bells don't care one bit about a provider calling to complain about the status of your order. Even the government seems to be powerless to "motivate" the Bells. Your provider may have tried to do so, and received the customary nonplussed answer (or lack thereof). When a Bell is involved in the process, don't be so keen to blame your first point of contact or the "guy I pay money to every month".

It just isn't as simple as that.

Regards,

Christian

System

Anon

dsl the way to surf

yeah pac bell never cared about anything or anyone i used to be an DSL installer for them and that was the worst job a guy could have.
silverlakejohnny
join:2000-11-30
Los Angeles, CA

silverlakejohnny

Member

PacBull

If anyone is dragging their feet, you can be sure it's PacBell and not DSLExtreme. PacBell does not like having to "share the playground" with other ISPs. DSLExtreme is a good company and I'm sure they're doing all that they can to get you going. Unfortunately, PacBell isn't always willing to help move things along. Should you decide to go with another ISP, if it ultimately goes through PacBell, more than likely you end up having to deal with the same problems.
As far as the phone number that is posted on DSLExtreme's site. I've come to believe that is meant for calling during DSLExtreme's non business hours.I've also found that when you call that number (SBC), you have about a 50/50 chance that someone will help you. There's a few who are willing to help but many more that are not.

Review by lil1 See Profile

  • Location: Alhambra, Los Angeles, CA, USA
  • Cost: $49 per month (12 month contract)
  • Install: about 12 days
  • Telco party SBC
Service activated before FOC Date, good connection speeds, static IP
can't send mail
I chose this company mainly for the static IP
Pre Sales information:
Install Co-ordination:
Connection reliability:
Services:
Value for money:

I ordered dsl from them on march 29, maggie called me to let me know my FOC Date(4/12) on 4/3, received email with IP configuration on 4/6, found my modem sitting outside the door on 4/7, Westell Wirespeed modem, plugged everything in, i had synch right away, put in the IP configurations, I'm up and running. I'm getting 1.2 down/110 up.

member for 22.9 years, 694 visits, last login: 20.7 years ago
lodged 22.9 years ago







Review by kjoy See Profile

  • Location: Winnetka, Los Angeles, CA, USA
  • Cost: $49 per month (12 month contract)
  • Install: about 12 days
  • Telco party SBC
Customer Service
NONE!
DSL Extreme ROCKS!
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I had read reviews here of DSL Extreme and thought them too good to be true, but I wanted to dump my cable connection ASAP and decided to try them, after UNSUCCESSFULLY trying to get service directly with PacHell. I must tell you, I've never been treated this good by customer service people in my LIFE! Most notably Richard! I was using my own Alcatel 1000 DSL modem (an older but BETTER modem than their current model), and Richard knew more about it that the Alcatel people did! He even e-mailed me a PDF of the Alcatel manual that he had taken the time to find and download from the Alcatel site for me. Then, he called ME several times to make sure all was going well, called PacBell and had them reconfigure the modem over the phone line, and called me to tell me all was done, and hung on the phone with me until I was certifiably online! When was the last time YOUR customer service people did that for you???

Sign up was easy. I even walked my check into their office (they're about 15 minutes from me) just to see what the operation was like, and was warmly greeted and taken great care of (thanks, Ari). Next day I got an e-mail from Maggie giving me my turn on date and all the info needed to configure on my end. (Don't tell anyone, but I even got online BEFORE my turn-on date!).

Thanks DSL reports for doing such a great job! I wouldn't have known about DSLExtreme if I hadn't found your site, and searched for DSL IPs in my area. Count me in as one happy customer! --ken

member for 23 years, 10 visits, last login: 22.6 years ago
lodged 22.9 years ago


Dudical
@kscymo.swbell.ne

Dudical

Anon

What is the speeds?

hey....... what is the speed of your connection, i heard somewhere that DSL Extreme is pretty good, just wondering how good.
silverlakejohnny
join:2000-11-30
Los Angeles, CA

silverlakejohnny

Member

Re: What is the speeds?

I'm getting about 1275/down and 110/up

Review by dotNSF See Profile

  • Location: Thousand Oaks, Ventura, CA, USA
  • Cost: $79 per month (12 month contract)
  • Install: about 40 days
  • Telco party Verizon (ex GTE)
  • CLEC party: Covad
Good speed now, glad I stuck with it to see success!
Limited support hours.
After unsuccessful efforts with 2 other ISPs DSL Extreme pulled through for me!
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:

The had a legitimate problem that effected Covad provided circuits and fixed it on a Saturday, well done. Glad I stuck through the hickups in install process.

member for 23.2 years, 70 visits, last login: 9.2 years ago
lodged 22.9 years ago

donutz4
join:2001-02-26
Shelbyville, TN

donutz4

Member

Tweak

tweaking can help fast upload,bad download problems
silverlakejohnny
join:2000-11-30
Los Angeles, CA

silverlakejohnny

Member

DON'T GIVE UP HOPE!!

Don't give up hope yet. Although I don't know what your particular situation is, if these guys can't get you up to speed, chances are no one else will be able to either. I'll say one thing about them, too. . . .they won't turn their back on you. You've got good group of people supporting you and I'm sure they'll all that they can to get you to reach your full potential. Lord knows, they put up with me and believe me, I wasn't an easy task but they pulled through.
I'm now getting 1275/down and 110/up.
dotNSF
join:2000-12-27
Thousand Oaks, CA

dotNSF

Member

Speed has slipped back to slower than dialup 16-33

Is anyone else a covad subscriber of DSL Extreme in Ventura County? If so, what kind of speeds are you seeing lately?

Speed test
** Speed 33(down)/293(up) kbps **
About modem speed!
Logging result
Finish.
dotNSF

dotNSF

Member

Re: Speed has slipped ...

I waited around the house this AM to call in my speed issues when support opens at 10AM and I got a call from DSLExtreme at 9:58AM! They let me know they are aware the problem was only temporarily fixed and that they attempted to get the Telco to work on it on Easter Sunday, but they refused. According to DSLExtreme person, all DSLExtreme\Covad customers are effected. Updates to follow.

I take back all my doubts about the decision to go with DSLExtreme, these guys are awesome!
gisxprt
join:2001-03-08
Huntington Park, CA

gisxprt

Member

Re: Speed has slipped ...

These guys are A+ in customer service, I had the same problem with the telco, and they were on top of it.

Bottom line, these guys will take care of you!
silverlakejohnny
join:2000-11-30
Los Angeles, CA

silverlakejohnny to dotNSF

Member

to dotNSF
I have to agree with you....these guys rock!