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Review by (hidden by request)
Posted: 8.7 years ago
(review was emailed from domain dslextreme.com)
 Los Angeles,Los Angeles,CA
 $39 per month (12 month contract)
 Verizon (ex GTE)
CLEC party: Verizon (ex GTE)
 "Kewel"
 "not-kewel"
 "they rock!"
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I am a DSl Extreeme.com user. I rate them 10 out of 10! Their service is
excellent, customer service is always helpful and they make sure I have
everything I need. Their staff is genuine and they really care.
I have only experienced one down period with the service on a Saturday. I
called DSL extreme, they were there. I was able to speak with a person in
less than 2 minutes. They helped me find the source of the problem, worked
with Verizon to fix it. Within an hour, the problem was solved.
I wished my office where I work used DSL Extreme for their T1 service. DSL
extreme is far more reliable. They rock!
-j.jedeikin
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Review by Tango8 
UPDATED: 8.7 years ago
member for 8.9 years, 173 visits, last login: 16 days ago
Thousand Oaks,Ventura,CA
$39 per month (12 month contract)
 about 12 days
Verizon (ex GTE)
"Service deteriorating quickly"
"Intermittent disconnects becoming more frequent"
"Was great but going downhill"
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I'm re-writing my initial review, since there seems to be no way to add to it. I've had great service since November 2000 but in the past 10 days things have gotten bad. DSL line goes dead often and I have to re-boot the DSL modem 5-10 times a day. Things are worse in the evenings and weekends - prime time - during which DSL Extreme's Tech support is closed.
Their techs are helpful when available but have not been able to solve the problem. They say Verizon is having problems but when I talk to Verizon they "test" my line, tell me all is well, and to contact my ISP.
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Review by dkim2000
Posted: 8.7 years ago
member for 9.6 years, 13 visits, last login: 8.6 years ago
Anaheim,Orange,CA
$49 per month (12 month contract)
about 17 days
SBC
"Great Service"
"Not found so far"
"Get DSLExtreme!!!"
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Get DSLExtreme!!
I was so excited about geting DSL, I sent my information even before I had a working home phone. Anyway, I contacted DSLExtreme on Feb 19, 2001 and I got a call within 48 hours (as promised). DSLExtreme said that it might take 2 to 4 weeks, but someone will call me with a turn-on date. I got a call from Maggie on March 2, 2001. My turn-on date was set to be March 14, 2001. Following Monday, I got dls modem and a NIC card in the mail. Couple days ago, I tested the line and it didn't work. Tonight I tested the line again.
It works.... Link light wasn't blinking anymore... To my surprise, dsl is set up already. Six days before my turn-on date.
I had absolutely no problem with installing, it was easy. They answered all my questions (I didn't have much question).
I am not sure about the speed though. I know it's much much faster than dial-up, but I had very high expectation. DSLextreme had a speed test, which resulted 1184k down. I try the same test through DSL Report. Those tests came out to be 750k down and 680k down. I also try to download netscape comunicator from netscape server, it was downloading at 64K bytes/sec = 512k down.
By the way, I am about 3000 cable feet away from CO. So I was hoping for full 1500k down. Maybe it's congested time right now. it's 11:30pm. I'll try in the morning again.
I heard so many horror stories about geting DSL, but am I lucky to have found DSLExtreme?
I shall write again soon.
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Review by silverlakejohnny
Posted: 8.7 years ago
member for 8.9 years, 190 visits, last login: 6.2 years ago
Los Angeles,Los Angeles,CA
$39 per month (12 month contract)
SBC
"Friendly, helpful staff that knows what they're doing. Awesome tech support."
"haven't found any"
" I highly recommend these guys....they rock!"
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It took a little bit to get me up and running but every snag along the way was with PacBell. PacBell has some major problems but DSLEXTREME was right on top of things. I think the longest that I was ever on hold when calling tech support was maybe around 30 seconds and I think that there was one time that they didn't answer the phone until the third ring. They have been right there when you need them. (PacBell should take a few lessons from these guys on how to run a business)
Since I've been up and running....it's been smooth. I've been getting 1274 down and 109 up. I'm not complaining. I also like the fact that I have a static IP address.At $39.95 a month, too. (I think it's $49 a month now...but I got in when they were running a special). I would highly recommend DSLEXTREME to anyone.
If you have had any bad experiences with other ISPs....DSLEXTREME is a breath of fresh air. I'm looking forward to a good long relationship with this company. They do it right.
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Review by breakbtz9
Posted: 8.7 years ago
member for 8.7 years, 46 visits, last login: 3 years ago
Panorama City,Los Angeles,CA
$49 per month
about 30 days
SBC
"Fantastic tech-support"
"One of the best DSL services in the country"
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I've had this sevice for about 3 weeks now and so far I like what I have. Tech support was fantastic and really stay with you until all problems have been resolved. The connection speed is not as fast as I thought it would be but could just be my registry settings. Overall, these guys are fantastic and I fully recommend DSLExtreme if you want to invest in a good DSL service with great support from their representatives--DSLExtreme is the one for you. No BS.
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Review by rx7inla
Posted: 8.7 years ago
member for 8.7 years, 1 visits, last login: 8.7 years ago
Pacific Palisades,Los Angeles,CA
 Business customer
$99 per month (12 month contract)
about 22 days
SBC
"Easy to order Free modem Helpfull staff Great price for corporate"
"I haven't seen any"
"We are getting 1000K downloads and fast ping times"
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Easy to order. We ordered the 1500-128 basic corporate package in Pacific Bell. My entire office of 20+ compuers is up and running for $99.95 per month including website hosting and e-mail, free modem and free router. The fact that they have a speed test on their support page tells me that they are confident of their fast speeds. Not slow during peak hours. The whole thing was easy plug and play.
I recommend this company. They are good.
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Review by socaliwhiteboy
Posted: 8.7 years ago
member for 8.7 years, 153 visits, last login: 358 days ago
San Dimas,Los Angeles,CA
$49 per month (12 month contract)
about 20 days
Verizon (ex GTE)
"awesome tech support"
"some connection interuptions"
"highly reccomend DSLExtreme"
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when i first signed up with DSLExtreme in feb of 2000 and was immediately impressed with the ease of obtaining information from the tech support staff. i had called because on the turn on day i had everything turned on but still had no service. with me on the line the tech staff called gte and we all discussed solutions to the problem. turns out the problem was i needed to use the crossover cable instead of a network cable that i was using. i have nothing but good things to say about this company and highly reccomend them
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Review by Defiant Graphics
Posted: 8.8 years ago
member for 8.8 years, 1 visits, last login: 8.8 years ago
Lancaster,Los Angeles,CA
$39 per month (12 month contract)
Verizon (ex GTE)
"AWESOME customer service! They always have a "can do" attitude. Good up time!"
"I have had problems with Verizon getting their act together. DSL Extreme always takes care of them for me!"
"There is NO way that you are going to find better service! AMAZING staff! Always on the ball!"
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I can't say enough good things about these people and their personal approach to business! I have dealt with my share of loser ISPs! This company takes away all of my worry. I know that I can depend on them to always remedy any negative situation that I might experience!! They could teach Flashcom a thing or two!
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Review by (hidden by request)
Posted: 8.8 years ago
(review was emailed from domain rampageusa.com)
Camarillo,Ventura,CA
Business customer
$50 per month (12 month contract)
Verizon (ex GTE)
"Good connectivity"
"sometimes overwhelmed with business"
"Great company"
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I want to report that the subject company has performed outstandingly in
providing a DSL connection to my home. The installation was fully
supported by Dslextreme and every question I asked was promptly
answered. I would recommend them as an outstanding provider of DSL
connectivity.
Carl Bode
SMT West
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Review by coolshades
Posted: 8.8 years ago
member for 8.8 years, 16 visits, last login: 5.9 years ago
South Pasadena,Los Angeles,CA
$39 per month (12 month contract)
about 30 days
SBC
"Responsive and dependable. They actually return calls. They do what they promise"
"Let's see what will happen when they get more customers."
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Before I signed up for DSL with DSL Extreme, I signed up for their dial-up to see how good/bad they are. Their service seemed fine, so I decided to go with them. I talked with a sales rep over the phone and was told that I need to mail the order form. I filled out the form I downloaded from their site and mailed it on Dec. 27. Two days later, rep called to notify me of the installation date (PacBell) Jan. 17.
Jan. 15, two days before the installation, I was yet to receive a DSL modem from them. I called them. They told me that's because they haven't received the fee for the first month. Make sense. I mailed a check on the next day.
On Jan. 25, I received the modem -- UPS missed me a few times. At first I wasn't able to get the line connected. Later I found out I was plugging DSL cable into a wrong jack (a DSL jack that was previously installed for Earthlink/PacBell -- was dead for unknown reason...). Later in that day, my connection was up and running.
I signed up for Basic DSL (384-1500K/128K) and am getting solid 1000k+ download, althogh upload is often less than 128k. I've had a few minor technical problems(not DSL related) with this ISP, but everything has been taken care of by the tech support in a prompt manner. They do give me follow-up calls when it's necessary. I used to be an Earthlink/PacBell customer and have had numerous dreadful experiences with them -- 6months of downtime (they continued charging me!), unstable, eavesdropped mail/news server, useless customer service that never call back, etc. I was hesitant to have PacBell as TELCO because of my previous experience, but apparently they worked out fine this time.
So far I am satisfied with the service at DSL Extreme. I'm glad I'm with a local ISP. It seems their coverage area is small enough for them to keep good eyes on. I hope they'll stay same way.
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