Search:  

 
 
   IntroISPsISP RolodexIntroLocal ISPsMembersServicesU-VerseFiOSFiOS Soon






how-to block ads



All reviews of DSL EXTREME


News tagged to this company
more information on the company
Full DSL EXTREME Forum

Reviews:
read 1121 reviews (876 positive) (128 negative)
If you wish to review this company, email reviews@dslreports.com
login for new review notification feature
Award!

about
Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:


$38 per month avg ($18 to $66)

Speed test results 3 year trend

»next review in page
Review by a2nxtcrav3r See Profile
Posted: 236 days ago
member for 6.3 years, 1687 visits, last login: 45 days ago


San Jose,Santa Clara,CA
$22 per month (12 month contract)
about 7 days
"Never Down"
"None"
"Great service"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

    Also considered the 6000 down for 30 a month i think it was, but did not qualify probably due to being too far from the CO.

    So instead I got the best next thing, 3000/512

    Order and install was easy Already had old equipment from SBC/ATT just had to wait for them to make the switch over to DSLX.

    Overall great service and tech's know what they are doing

    Followup comments:
    Forums » comments on review of DSL EXTREME






»next review in page (previous review)
Review by tanonly See Profile
UPDATED: 240 days ago
member for 252 days, 36 visits, last login: 185 days ago


South El Monte,Los Angeles,CA
$37 per month (12 month contract)
"Management that cares about the customer"
"Some support techs are a little shaky"
"Happy Dsl Extreme customer for 5 years and counting"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

    I have enjoyed a consistent and reliable connection for many years...then, a few months ago, my connection slowed and lost sync every so often. I thought it was the modem.

    I contacted DslExtreme support team. I talked to several techs. This is where it's a crap shoot. Some techs were very friendly and communicative, while others really need to learn some basic communication skills (instead of just grunting).

    My problem was finally resolved when i pm'd the GM. He responded quickly and I had a AT&T tech at my house a couple of days later. The tech found the problem on the outside line. It's all good again.

    I recommend DslExtreme.

    Followup comments:
    Forums » comments on review of DSL EXTREME

»next review in page (previous review)
Review by sded See Profile
UPDATED: 243 days ago
member for 7 years, 3938 visits, last login: a few hours ago


San Diego,San Diego,CA
$26 per month (12 month contract)
about 5 days
AT&T
"Great service, great online support, great prices,antivirus, spam blocker, firewall, DHCP"
"Still periods of line interference, frequent resynchs"
"An excellent choice if they service your area"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

    Update 3/28/2009

    Got a new line in a recent upgrade, so the circuit has been much more stable-only one outage in the past month. New mail service not quite as convenient as old (folders, for example, and IMAP access to Spam are both missing-not supported by Gmail). Harder to get ahold of also, but issues are also down. Otherwise still a great choice.

    Update 9/23/08

    No changes in service or support since last update. Working through the issues of the new mail service and new news service, but seem to be toward the better overall once a few quirks are ironed out. Better spam filtering from Gmail. Still waiting for AT&T to earn their cut.

    Update 3/22/08

    In the Winter the line is a little better, so things are working pretty well until it gets warmer. Still occasional synch problems; sometimes down for a period of hours due to interferors on the line that AT&T refuses to do anything about. Fortunately have a couple of neighbors with open wifi. DSLX sent out a free modem to try; works fine but still have the resynch problem. Provides more complete statistics to monitor, though. Upgraded my rate to 3008/512 since the interference is pretty much independent of rate and resynchs occur anyway. At least the usable time is at a higher rate for only $5 more/month. Still great service except from AT&T. Maybe an improved line someday.

    Update 9/17/07

    Line still sucks, even after SBC became AT&T. Had 30-40 resynchs a day during recent hot spell; at least part of the problem is thermal effects on the old crappy lines to the CO. Now that things are cooler, resynchs are down to a reasonable level. I was out of the country for 6 months over the Winter (Mexico) so can't comment on how cool weather performance fared. Price has gone up, service is still good. Still highly recommended; just renewed for another year.

    Update 10/23/2006

    No change to service quality, but DSLX helped me move service to the other phone line to take advantage of the $12.95/month promotional rate. It is also the fax line, so there are fewer incoming calls to interfere with the DSL signal during periods of poor line quality from ATT. They also sent out an ATT DSL technician when lines were changed to see if anything could be done to improve quality-no such luck! Inside wiring is fine, outside is at the mercy of the other ATT customers in the bundle and outside interference on their lines.

    Update 4/21/06

    Still humming along after 6 more months with DSLX. Line still resynchs more than desirable, but no longer monitoring-it is the best it will get unless SBC puts in a RT. Seems to be better in the winter (thermal?). Other services working fine, even after the buyout. Redirection of misspellings was not an issue for me. Hope they don't take the forum private, but that is the only new concern I have seen. Only additional feature I would like is secure logon to the news servers-I use wireless sometimes, and do not want to expose my password. So I subscribe to an alternate news service for 10 Euros/year. Otherwise, keep up the good work.

    Update 10/14/05

    Tried to upgrade to 3M rate, but SBC/ASI refused-too many line problems at the time. As soon as this happened, the line miraculously improved quite a bit. But I am still sticking with the 1.5M. Switched service from second line to primary line in anticipation of cancelling the second telephone line; DSLX managed to get the new line up early so I could compare them, and, of course, no outage in the switch. Both new line and old line were much improved already (SBC/ASI miracle), but I added a splitter and dedicated cat5 line anyway. Still occasional resynchs during the day, but seem to be much more isolated than before. Also saving $10/month by moving to the other line, since DSLX was able to get me the new customer rate there. DSLX added more online service tech help, so even better than before.

    Update 5/16/2005

    Still some periods of line interference, but obviously much less impact at the lower rate. Lots of free upgrades by DSLX. Now using DHCP instead of PPPOE, removing a failure-prone protocol from the system--I often got PPP failures; now no problems. Rarely see virii now, since most are filtered out by the DSLX server. Spam blocker catches a fair amount of stuff, but doesn't seem to get updated often enough to be really effective. Firewall is new (beta) and has only a few settable levels so far, but blocks the obvious port traffic and pings-upgrades are planned, but not announced yet. And the price just went down, although customers need to wait to the end of their current contracts to take advantage of it. Service still great, especially via forum. Lots of patience shown with customers whose problems really have nothing to do with DSL Extreme; DSLX tries to work them anyway. Will continue to watch line characteristics to decide whether to upgrade to 3K for $8/mo or stay the same and save $2/mo when current contract is up. By far the best choice in Southern California.

    Update 11/16/2004

    Finally gave up on the high rate service and downgraded to 1536/384 and PPPOE-Save $38/month for a $50 downgrade charge and only miss the higher rates occasionally. Never found a solution to the intermittent line problems. Lots of technical support from DSLX to chase it down though. DSLX had ASI send a truck out to test internal/external wiring and they found no problems. Thye also wired in a new NID for me to be sure the interface was OK. But there are still periods with higher attenuation and poorer performance with associated dropout/resynch, just not as severe at the lower speeds and higher margins. DSLX even tried to get my circuit path rerouted to the CO to avoid external interferors, but there just wasn't a bundle that supported an alternate route. So the price is great, service and support can't be beat, line is more stable now. Have some problems with PPP disconnects every 4 hours while the system is idle, but not a real issue since it generally doesn't occur while I am up and using the circuit. Tried different modem brands without impacting the PPP problem; switching to bridge mode and using an external router to support PPPOE seemed to be the only thing that solved the problem. For now I am happy just getting new IPs while I sleep and letting the modem reconnect. So DSLX seems to have done everything they can to optimize my service, even though I pay them less now. BTW, the ASI tech who came out and tested my lines measured my distance from the CO as 11K ft, so I will probably never be able to upgrade again. And I still hope SBC will finish undergrounding the lines someday or put in an RT.

    Update 9/17/2004

    Have been generally happy with the upgraded 6016/608 service, except for line interference frequently causing resynchs and dropouts. The actual line quality seems fine; it looks like the problems are caused by external noise sources-streetlights, generators, SBC is even undergrounding lines in my area-attenuation will suddenly go up for a while (minutes to tens of minutes), then back down, or with adequate SNR margins there will be high CRC error rates and eventual resynch. Discussions with DSLX haven't uncovered any solution. Since I am 9100 feet out, I expected some problems, but have been surprised by the volatility. Most of the time service is 5Mbps are better, but there are fairly often (daily to few days) periods (minutes to tens of minutes) of nearly continuous resynch, as well as times when even 1536 Kbps has lots of errors. Decided not to cap or downgrade, since most of the time the rates are fine-the errors appear to be burst noise, and even occur at 1536 Kbps. Tech support and services have been great, and DSLX is a good value even with the problems. And maybe SBC will finally finish working on the lines or install an RT.

    Update 3/20/04

    Just upgraded to the 6016/608 service after being very pleased with the regular 1536/256 service. Transition took about a week, with no outage. Originally I could not get the higher speed service since I was over 7500 ft from the CO, but near the end of the offer SBC relented and allowed up to 9500 ft to be offered by DSLX-I am about 9150 ft according to SBC. At first I was profiled at a fixed rate of 4032/384, which worked flawlessly but was not top speed. I did a few things to clean up my line, and asked George to put me on the rate adaptive profile. I was able to synch at the full 6016/608 rate, and things worked well. Had to switch to a wired Westell 2200 connection, since the rates were too much for my wireless B NIC. After a day or so I started getting unexplained PPPOE errors, so George switched me to a static IP at no charge, and the errors went away. I am still trying to understand some of the line errors, but service has been both reliable and blazingly fast (5156/520) and online support has been really terrific. Being able to interact directly and quickly with DSLX online is a real advantage of DSLX. I also have made great use of a couple of my 25MB websites, which were one of the original swingers for choosing DSLX over SBC/Yahoo. Thanks again, George and DSLX.

    11/03 Review

    Looked for a new DSL provider after a year when rates went down, and my previous ISPs service went down but rates didn't. DSLX provided a good price, a well rated service, and rapid online support through DSLR as well as on their own. I was very pleased when service was turned on early at the maximum rates provided for in my contract. I have already re-setup my website, and mail and news are working just fine. I ordered PPPOE at 384-1536/128-256 and got provisioned at 1536/256, actuals around 1300/220 (I am about 9000 ft from the CO), I use a Speedstream 5660 DSL router with a WAP, and have seen good support online from DSLX for home network configurations, although I had no problems-just changed the logon and the DNSs and everything worked. 7 days from order to transition with zero outage. George (who must never sleep) along with chat and email support kept me up to date on what was happening and what I needed to do. An excellent choice if they service your area.

    Followup comments:

    rl27

    @dslextreme.com

    DSLX great, but ATT leaves a lot to be desired

    Since switching from ATT Yahoo to DSL Extreme, all the line problems which ATT has have become more obvious. After 4 tries to lay it on an inside wiring problem, they
    finally admitted that they had to restring 2 major cables in my neighborhood to give me a clean signal. Of course, they also disconnected my alarm system in the process, but they will fix that tomorrow (we hope). I finally have a consistent 2500+ throughput and a clean dial tone.

    dslx_gm
    Premium,VIP
    join:2002-12-26
    Winnetka, CA

    Re: DSLX great, but ATT leaves a lot to be desired

    I am glad to hear that AT&T was finally able to isolate the problem and get it resolved. Hopefully they will be able to restore the alarm system and you won't have any further issues.

    One of the biggest benefits of having service with DSLExtreme is that we coordinate and work with AT&T directly to resolve any line issues. Our support team is very persistent as I am sure they were in your case to get things fully resolved.

    If you have any questions in the future please feel free to visit us in our DSLExtreme support forum here on BBR. »DSL Extreme

    Thanks
    --
    George
    General Manager
    DSL Extreme
    Will work for reviews.
    Forums » comments on review of DSL EXTREME

»next review in page (previous review)
Review by gotGipped See Profile
Posted: 251 days ago
member for 251 days, 6 visits, last login: 238 days ago


San Diego,San Diego,CA
$21 per month (12 month contract)
"Cheap"
"Get about 1/5 to 1/10th of the speed that I paid for"
"Not worth it."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)

    Have not had consistent decent connection since day one.

    Followup comments:

    dslx_gm
    Premium,VIP
    join:2002-12-26
    Winnetka, CA

    I would like to review your account...

    I am sorry to hear about your issues and would be happy to take a look to see if I can assist.

    Please feel free to send me a PM with your DSL phone number and account information.

    Thanks
    --
    George
    General Manager
    DSL Extreme
    Will work for reviews.
    Forums » comments on review of DSL EXTREME






»next review in page (previous review)
Review by CCarson See Profile
UPDATED: 253 days ago
member for 8.3 years, 425 visits, last login: a few hours ago


Redlands,San Bernardino,CA
$29 per month (12 month contract)
about 42 days
Verizon
"Great support by reps in DSLReports forum"
"Service & support highly variable; sales reps in my case were quite poorly informed"
"Good service, once you can get it working"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

    Here is my experience setting up a dry-loop ("naked"/"standalone") DSL connection in Verizon territory through DSLExtreme. I have been a DSL subscriber since 1998 with Earthlink/Covad, SBC, and Verizon.

    The DSLX rep informed me in no uncertain terms that my activation date would be 0-4 days after my Verizon disconnect date. It turned out this date would instead be 3-6 WEEKS after Verizon disconnect, leaving me without internet during that time.

    I called them three times for status updates; on the final call, the rep contacted Verizon and managed to get an activation date.

    The activation date came and went with no service. Most of the time I was able to get through to reps quickly, but twice I had to spend 30-45 minutes on hold waiting to talk to someone--usually in the afternoon (Pacific time). I was told a week later that my service *should* be active, but I had no service. Moreover, I was twice promised a call back from DSLX tier 2 tech support, which never happened.

    Ultimately, this was mainly the fault of Verizon, which owns the phone lines. I believe the real problem is that Verizon originally installed and wired my NID/MPOE (phone box outside the house) incorrectly.

    I ultimately fixed this myself by rewiring the box using information I looked up online (while at work). Although this was mostly Verizon's fault, DSLX could have done a far better job keeping detailed trouble-ticket notes. (For example, I called customer service to get credit for the time I was supposed to have service but did not. Despite a tech support ticket mentioning that Verizon needed to tag the wires for DSL, the rep would not credit my account; she didn't understand that this makes the service unusable.)

    In the end, the process was more painful than any DSL installation I've ever encountered, even though I would do it again to avoid having to pay Verizon for its incompetence.

    If you go dry-loop, be warned that you may have to spend a large amount of time on the phone talking to customer service and tech support at DSLX and that you may have to learn to work on your home's internal telephone wiring on your own. It's not any one company's fault, but it's the burden you as a consumer have to bear due to imperfect communication between DSLX and the ILEC.

    * Addendum for upgrade 768k -> 3M service 1/2009 *

    Upgrading should have been easy but was difficult. Tech support reps in house could do nothing and their actions resulted in my being offline for 2 days. Ultimately it was the actions of TS and the general manager in the forum on this site that got the connection going. Upgrades are said to generally take 5 business days. This took 24 days total from request to upgrade as well as hundreds of cell minutes on hold. In the end, the GM's attitude via this forum is what will keep me with DSLX.

    Followup comments:

    dslx_gm
    Premium,VIP
    join:2002-12-26
    Winnetka, CA

    Verizon Dry Loop DSL

    Hi CCarson -

    I apologize that you relieved some mis-information regarding the activation of dry loop DSL through Verizon. Unfortunately the Verizon process to activate a drop loop line is not refined and can take an extended period of time. In looking back at our completed order the average time from order to activation is 15 days. With that said we have seen orders take longer. We are working with Verizon to persuade them to strengthen the process on their end to lessen the time frames.

    Most clients on a line share DSL line are active within 3 business days. I assume the representative you spoke with inadvertently gave you the wrong information. I have sent an email out to our staff reminding them of the longer time frames it takes Verizon to activate a dry loop line. Additionally I will look at getting more information on site regarding the activation time frames for dry loop DSL lines.

    If you wouldn't mind sending me a PM with your account information, I would like to see which representative placed the order for you and ensure that their supervisor speaks with them directly. Additionally I can follow up on your order and make sure it is on track.

    Thanks
    --
    George
    General Manager
    DSL Extreme
    Will work for reviews.

    CCarson

    join:2001-07-22
    Redlands, CA

    will respond soon

    Not sure how to PM with this system...and it's difficult to explore when I don't have an internet connection at home Will contact you once my connection is up & running.

    Thx.
    fusionbrkley

    join:2009-01-18
    Berkeley, CA
    ·SONIC.NET


    2 edits

    move to the Bay Area and get Sonic.net ADSL2+!

    sorry to hear about your troubles. Why don't you move to the Bay Area, where you can get Sonic.net ADSL2+ naked, dry loop service, and have it installed quickly and efficiently like they did for me!

    check out my review at »User reviews - SONIC.NET to see how things SHOULD be done

    CCarson

    join:2001-07-22
    Redlands, CA
    ·DSL EXTREME

    Re: move to the Bay Area and get Sonic.net ADSL2+!

    DSLExtreme is great once you get it working. Customer service is no worse than I've seen with Verizon, AT&T, or Earthlink.

    I checked out Sonic's plans. For what I need, DSLX compares favorably:

    Sonic:
    down: 1.5 - 3 MBPS
    up: 384 - 512 kBPS
    cost: $29.99

    DSLX:
    down: 3 MBPS
    up: 768 kBPS
    cost: $29.99
    Forums » comments on review of DSL EXTREME

»next review in page (previous review)
Review by CherylA See Profile
UPDATED: 268 days ago
member for 4.4 years, 115 visits, last login: 36 days ago


Encino,Los Angeles,CA
$12 per month (12 month contract)
about 5 days
"Someone always there to help if needed, they are local, helpful and work with you when you need help."
"Speed limited by my distance from CO but thats not in control of DSLExtreme."
"I would recommend DSLExtreme to anyone, and have already recommended to more then a few coworkers"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

    From advertising and on the forum I was very aware of their record. I had tried several years ago to no avail, as I was too far from SBC offices to get service. I could not understand why SBC would advertise, but deny service, this is my first time having a general manager of a company taking the time and interest to call and apologize and explain why they could not offer me service. Again due to SBC location and not in their control. George has always gone beyond expectations from what I can see.

    I unpacked my ADSL modem DSL- 23208, plugged in filter on phone line and I was connected. I did have some bumps due to poor connections from SBC/ATT and from my own errors trying to do self fixes. People at DSL Extreme have always been very helpful, opened a ticket and got the phone company to check and update wiring for phone line. Talked me through replugging in my phone filter (had old phone line so changed that nor realizing I had unplugged the filter as well. OOPS)

    Zak and Sashwa on the forum board are also always very helpful. Have only had DSLX for a few months, since early Nov but I am one satisfied Customer. Cant beleive how everyone from Techs to the board bend over backwards to help as fast as possible.

    Followup comments:
    hottboiinnc
    ME

    join:2003-10-15
    Cleveland, OH
    ·Time Warner Cable
    ·buckeye cable

    Local?

    I wouldn't consider them local. Their parent company is based in Salt Lake City, UT.

    That is hardly local to you. Just because the DSLX office is there in CA doesn't make them based there. otherwise ATT could be based there as well. They have an office for the Techs in your city with a call center CA as well, but their Corp. Office is based in TX.

    CherylA

    join:2005-06-09
    Encino, CA
    ·DSL EXTREME

    Re: Local?

    when you call for support you do not find your talking to someone across the world, but rather in your country, these days that, to me anyway IS local
    --
    BAN THE DEED NOT THE BREED!!
    NEUTER & SPAY, DON'T LITTER!
    -----------------
    Enjoying DSLX Service
    hottboiinnc
    ME

    join:2003-10-15
    Cleveland, OH

    Re: Local?

    okay yah sure its local. support a company based in Utah while Cali is suffering.
    Forums » comments on review of DSL EXTREME

»next review in page (previous review)
Review by Done Deal See Profile
Posted: 277 days ago
member for 5.5 years, 1152 visits, last login: a few hours ago


Santa Monica,Los Angeles,CA
$17 per month (12 month contract)
"Reasonable price - good newsgroup coverage"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

»next review in page (previous review)
Review by Vandethuong See Profile
Posted: 277 days ago
member for 277 days, 0 visits, last login: 277 days ago


San Jose,Santa Clara,CA
$17 per month (12 month contract)
"Service and promotion for loyal customers"
"I would not recommend this for any one else."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)

    I have been using DSL Extreme for more than 3 years. And now, I have to pay 17.88/ month for the service which is slower than 384kbps. I saw 3000kbps for 19.95. I asked them to upgrade but they said because I am not a new customer, the maximum speed they could provide me is 1500kbps for 20.95/month. If I want the 3000kbps for 19.95, I have to cancel the service and return the modem. And then, after that I have to order the service as a new customer, I could receive that. Is it ironic??? They should treat loyal customers as least as the same as new customers. If a customer cancels the service, they may never come back to that one ever again.

    Followup comments:

    TheTECHGUY

    @sbcglobal.net

    Are you on verizon frame relay?

    if you are on the older verizon service, you cannot get anything higher then 1500. the system just cannot support it. they should be able to switch you to the new system without cancelation and give you the new price if they are willing. if not cancel service with them and go with someone else. IE verizon see if you can get FIOS.

    Van Nguyen

    @dslextreme.com

    Re: Are you on verizon frame relay?

    Hi TheTECHGUY,
    Thank you so much for your responding.
    I am having AT&T service, but they still said 1500 is the maximum for me.
    Yes, I agree with you. That is what I plan to do.
    Thank you again and wish you a beautiful day.

    dslx_gm
    Premium,VIP
    join:2002-12-26
    Winnetka, CA

    Renewal rates are less than AT&T new customer rates...

    The new client and renewal rates that we offer our clients are closely tied to the rates that the Telco charges us on a monthly basis for leasing the phone line. As it is their goal to help us attract new clients, they provide us with promotional rates for new clients that allows us to in turn offer promotional rates to new clients.

    After the first year we offer our clients very competitive renewal rates within the overall market. The current new client rate on the 1500 speed package that you are on is $19.95. Our existing client renewal rate is just $1 more at $20.95. The main thing to note though is that the new client rate from AT&T on that package is $24.95. At the moment we are fortunate to be able to offer our new and existing clients rates that are less than what AT&T is offering their new clients while still offering 24/7 local support.

    Thanks
    --
    George
    General Manager
    DSL Extreme
    Will work for reviews.

    mbaha

    join:2009-03-01

    Re: Renewal rates are less than AT&T new customer rates...

    I'm in same boat with slow DSL and paying $20/month and the only way to do anything about it is to change providers!!
    sanjose95138
    Premium
    join:2009-05-02
    San Jose, CA

    I feel ya

    I'm working with them trying to get my line quality issues worked out... I'm not happy with this company and I'm not renewing the contract either.
    Forums » comments on review of DSL EXTREME

»next review in page (previous review)
Review by M30Guy See Profile
UPDATED: 278 days ago
member for 1 year, 11 visits, last login: 39 days ago


Pittsburg,Contra Costa,CA
$22 per month (12 month contract)
AT&T
"Speed is consistant even if on the low end of bandwith scale"
"Slower than expected speed ........ 12 month contract"
"nice low price for 12 month contract if was higher above minimum speed"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

    I gave pre-sales a 3 - since I don't know if the pre-sales info I had was more or less than I would have gotten from other sources. Info looked on par with DSL info I found at AT&T. Ordering DSL on line was quick and easy... Email came back in a wek saying it was all setup and ready for mr to connect. Good thing DSL-Extreme has the LAN connection info that needs to be changed in Windows.

    Connection got a 3 because it is at the low end at 1692 kbps and I'm supposed to be on the 3000 speed plan (where the minimum speed is 1500...).

    The other choices get a 4 because as far as i know i'm satisfied with the service but there is a lingering thought that I'm not getting all that I'm paying for. I just checked the stats at Speedtest.net and DSL Extreme is at the bottom speed comparison. Comcast cable is about 10 times faster and doesn't cost 10 times more. Now I'm feeing a little bummed out..... and changed Value to a 2.

    I'm using my own DSL modem - a Speedstream 5260, which should be capable of 6,000 kbps thruput. I'm using the inline filters on the standard phone lines on each of the three phones in the house.

    Followup comments:

    dslx_gm
    Premium,VIP
    join:2002-12-26
    Winnetka, CA

    Current Sync Rate

    The speed package that you are on is 1500-3000/384-512. Your line should automatically sync at the highest rate that it can hold without losing sync. The speed that your line syncs at it controlled by the phone company at their DSLAM. It sounds as though you are currently in sync at 2000/512.

    I would be happy to take a look at your account for you to see if you line is running at the highest speed that it can obtain. I wasn't able to reference your account for you username here. Please feel free to send me a PM with your account information I can would be happy to take a look.

    Thanks

    Thanks
    --
    George
    General Manager
    DSL Extreme
    Will work for reviews.
    Forums » comments on review of DSL EXTREME

»next page (previous review)
Review by shuxclams7 See Profile
UPDATED: 287 days ago
member for 6.3 years, 0 visits, last login: 6.3 years ago


Winnetka,Los Angeles,CA
$49 per month (12 month contract)
AT&T
"I have DSL"
"Support - All facets"
"DSLExtreme is not as sharp as they used to be."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

    What a sham(e)!

    I once told lot's of people about DSLExtreme and the service. In
    particular their customer support. It's unfortunate now for me to be
    writing a review of this company WARNING people to just stay away. Their
    customer service has all but disappeared and the service is lackluster
    at best. All this compounded with their 'Contract'. Beware your service
    contract expiring, you will be charged 20% or more a month for the
    service until you resign with them!

    I had their DSL Elite (6mb w/5 static) package for years and recently
    purchased a new home. I wanted to keep them even after having dealt with
    the 'Contract issue'. The speed and customer service was still good.
    Well during this move I got the first person who told me I could only
    get the 15mb +1 static or 10mb +1 static service and since I lived in
    xyz city she wasn't sure if I could get service otherwise. The second
    person I spoke to was very helpful and said I could move my service
    intact, started the process and told me to call back with the phone
    number as soon as I got it and I'd have service up and running mid-week.
    When I called with the number I was told that I couldn't get the same
    service, best I could do was 3mb + 5 static... after reminding the
    person I needed the static. I was quoted the wrong price and again I was
    I would have service for almost an additional week! I was stunned and
    wasn't sure if this was right. I called back the following day and was
    told that I would have to wait until the following week for service even
    though my modems DSL connection was showing it was syncing the day it
    was originally supposed to come on from the second person I spoke with.
    The last person I spoke with opened a ticket and had this to say

    "Someone should make it clear to customers that the provisioning date is
    not the activation date"

    I know that I am probably not close enough to a CO to get the service I
    wanted but I went ahead and did the line test to see how bad it was....
    Since it felt terribly sluggish etc compared to what level I had for so
    long - wouldn't you know I barely pull 1.5mb - basically 25% of the
    speed I once had, was told I could get at almost the full price of the
    6mb. I am sure the next phone call will be something like what I had
    with the original 'Contract issue' from years ago.... This company has
    gone down the shitter..... STAY AWAY! I won't be renewing my 'Contract'
    with these people!

    Sean Frazier

    "As long as the world shall last there will be wrongs, and if no man
    objected and no man rebelled, those wrongs would last forever" -
    Clarence Darrow

    Followup comments:

    pukay

    @dslextreme.com

    service

    stinks!!!!!
    Forums » comments on review of DSL EXTREME


Friday, 27-Nov 15:51:45 Terms of Use | Privacy Policy | Hosting by www.nac.net - DSL,Hosting & Co-lo | feedback | contact
over 10 years online! © 1999-2009 dslreports.com.