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 Review by jadinolf 
member for 7.7 years, 4350 visits, last login: a few minutes ago
updated 2 days ago
 Ojai,Ventura,CA
 $23 per month- (12 month contract)
 AT&T "Reliability and tech support" "Very Satisfied"
| Pre Sales information:
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(ratings above consensus)
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Ordered 384/1500 for $12.95
Install was nice and clean
2Wire 1800HG, 2Wire USB adapter, 2Wire HPNA adapter. (5 computers)
All I know is that all is perfect with DSL Extreme.
I have been with DSL Extreme for a little over a month now and have had absolutely no problems nor do I anticipate any.
Update 03/05/07:
I have been with DSLX for almost 9 months now and all is still well. There have been only two minor outages during this period.
All is still good. Very happy to be with DSLextreme.
Very close to 11 months with DSLX and all continues to be well. No problems at all. (5/11/2007)
I year of DSLX now and I have renewed my contract. All continues to be well.
8-21-2007 I was just thinking today, when is the last time you sent an IM to the general manager of your ISP and received a reply? Did you ever do it with AT&T?
I can do it any day of the week with DSLX. A great reason to sign up with them or... isn't that important to you? It is to me and I love it.
1-8-2008 Still running fine. So happy I stayed with DSL Extreme.
5-1-2008 Here I am again. Have just renewed for the third year and am very happy with my monthly cost as well as the reliability of my DSL.
I recommend DSL Extreme to anyone not happy with their present ISP..
6-7-2008 Back again. I have been helping friends who have AT&T with their Internet problems. When they call tech support, they get shuttled off to some foreign country and on many occasions, the tech support people are difficult or impossible to understand. Not so with DSL Extreme where the people speak North American. What a pleasure.
Well, I "reenlisted" on July 1 and all continues to be great. New monthly cost is $23.83. Bear in mind that I'm a guy who is on line probably 18 hours or more a day so if anyone would notice problems, I would. No complaints at all.
9-18-2008 No loss of DSL at all.
Finding my way through the new email setup. I will resolve the unusual things I have observed. For the record, I am usually not resistant to change but I prefer the old way this time.
June 1, 2009
I got my renewal notice this morning. With a contract, my monthly cost remains the same ($23.83) so I re-enlisted.
I am very satisfied with the service I get from DSLX. Have only had a few very minor email problems and that's about it.
Again, I encourage anyone who is not happy with their current ISP to give DSL Extreme a try.
7/2/2009
Well, here we go with another year with DSL Extreme. Hopefully, this year will be as uneventful as the previous years.
I sometimes wonder why people have so many problems with DSLX. as reported on their forum. I also wonder why they don't call tech support instead of taking a shot at the ISP on line. Oh well.
1/4/2010
The system reminded me that it has been 185 days since I updated my review.
All I can say is that I remain satisfied with the service I receive from DSLX and I will stay with them until something untoward happens. I don't anticipate that.
6/1/2010 Well, I got an email from DSL Extreme - it was not unexpected-- my contract will be up July 1. I have signed up for another year. I am 76 years old so I hope I will be around to renew next year.
Of course, I am satisfied with DSLX. If I wasn't I would have moved on.
So there.
7/5/2010
Well, it's official. My charge card tells me that my monthly charge is one dollar less than last year. That's three years in a row with no price increase. How many people can say that?
2/1/2011
Not much to report on. All is well. I'll get back to you next time the DSLR crew prods me to update my review. 
6/17/2011
Renewed my contract again.
I can still IM the General Manager of my ISP. That's pretty hard to beat. Try that with AT&T.
No price increase in three years. What a pleasure.
Maybe I'm just a lucky guy but I am quite satisfied with DSLX.
8/10/2012
Still with DSLX since 2006.
Still no complaints.
No price increase.
Life is good.
4/5/2013
Thought I'd keep you posted.
All is well and never needed overseas tech support.
Comments:
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Review by zefie
member for 5.7 years, 321 visits, last login: a few hours ago
updated 11 days ago
- Hudson,Columbia,NY
- $32 per month
- (12 month contract)
 about 4 days- Verizon
- "Fast provision, full line speed, local US support here on BBReports"
 "Phone support overseas"- "If you need tech support, come here, don't use their site"
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Ordered DSL Extreme 2011-09-06, I forgot to include my DSL #, so the delay was my fault. After providing the DSL number on 2011-09-08, my login was working for both email and PPPoE within an hour. Activation date was set for 2011-09-12
On 2011-09-09, I woke up to my new speed provisioning. 3360/704. The speed I been trying to ask Verizon for, DSL Extreme gives me before my order is even complete!
So far my experience with DSL Extreme has been pleasant. A special thanks to dslx_steve on this site as well!
(Original Plan: 3000/786, $28/m after fees)
~~
Note: For those reading my review, this is more the exception than the rule. I want to be fair and point out that DSL Extreme (or any other DSL Provider), in most cases, cannot give you more than your local telco. This is a technical issue, and not a company issue.
If you read my Verizon DSL review, you will understand that Verizon was cutting me short. Because of this, my line handles the faster speeds provided by DSL Extreme. I have a basic understanding of how DSL works.
~~
Update 08-15-2012: So my contract was set to run out next month, so I was kicking around the idea of trying to upgrade to 5mbit. Spoke to dslx_nick on here who was very helpful. My line just may handle it, so we'll see. We discussed ADSL2+ (can't get it, VZ issue), and downgrading (free if a tech determines my line can't handle the 5mbit plan), and contract renewal. So I went ahead and placed the order last night (8/14/2012). Got an email stating it was complete and should be active by 8/17/2012. Now I sit up refreshing my modem sync page hoping it comes early like my initial signup 
(New Plan: 5000/786, $53/m after fees)
Long story short, still happy with DSL Extreme.
Update 08-17-2012: Early morning my DSL sync went up but my PPPoE login stopped working for a few hours, then it came back. Now I have this: »imgur.com/pAEBk.png
Update 02-26-2013: DSLReports' auto system is asking me to update my review, but I don't really have anything new to add. Have had no issues since my last update
~~
Update 03-28-2013: After speaking with dslx_nick and kicking ideas back and forth, I have opted to downgrade from my 5mbit interleave package back to 3mbit, but with fastpath. My line barely handled the 5mbit, and ever since Superstorm Sandy, the noise margin would bounce anywhere between 0.5 and 6.0 at any given time. The bleeding edge sync was starting to cause problems with low latency applications, such as gaming.
We ran a 48 hour test of 3mbit with FastPath, with no issues, and a decent margin (as well as super low latency). So now we are in the process of making the downgrade official. DSLX's billing department called me yesterday (03-27-2013) to verify and confirm the downgrade. The usual downgrade fee was waived for me due to the line quality.
I am still waiting for the re-provision, which is scheduled to take place anytime between now and 04-03-2013, but will likely occur sooner. The monthly fee for the 3mbit package is slightly higher now than it was when I first joined (by about $5), but this is likely due to Verizon raising everyone's DSL rates.
I am still very happy with DSL Extreme, because of the level of support provided by Nick. It is nice to be able to have a conversation with a tech that is on the same, or higher knowledge level as you, rather than having customer service treat you like you don't know anything, or an arrogant tech that knows it all. I will likely continue to be a customer for as long as I am in an area they service.
Comments:
 | | Poor customer service I have dsl service with DSL Extreme. I have had used them for three years. Recently, there service has gone Down hill. I tried to get them to fix it and they could not. They said that if they can not fix it I would be able to go somewhere else for my dsl service. That was the tech. Now the r
Sales representative says it would cost me $250 to leave, even though the service is poor. They were laughing in the back ground while they were telling me this $250 price.so, now I have poor Internet and a rude company to deal with I. All of my spare time....
Rick | |
| | zefie
join:2007-07-18
Hudson, NY | Re: Poor customer service Has none of their staff on this site helped you? I don't trust the call center, they sound very scripted. But dslx_steve here has been extremely nice and helpful. | |
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Review by vsand21660
Fair warning: reviewer joined this month
lodged 11 days ago
- Pacoima,Los Angeles,CA
- $38 per month
- "great reliable service"
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I have had DSL Extreme first running through my phone line, then switched to their Fiber, then (fortunately I'm in a Verizon area) to their Dry Loop service when they stopped giving Fiber service.
All have been great services, and reliable! They always work to give me their best rates when my renewal is up. I just called in to renew and a young lady by the name of Rose I believe, gave me a free month of service. Said for being such a long time loyal customer! Which, if I can sign up for longer period of time I would! but their contracts are only 12months. 
I am not the most computer savvy person, I know that I am on their 3.0kbps and I am running on two lap tops and two desk tops and have two serious gamer sons. Now of course if I have one of my sons playing his Wii I will have to wait a min or two longer for my page to load but without him being on it speed is great!
I have no complaints with this company! I am a 100% satisfied customer and have always been treated great by their company.
A loyal customer,
Victoria S.
P.S. Please let me know if Fiber ever comes back in my area!
Comments:
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Review by maxmil
Fair warning: reviewer joined this month
lodged 11 days ago
- Mission Viejo,Orange,CA
- $57 per month
- (12 month contract)
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I called in to get information on their fusion and spoke with Rosa who answered my questions very efficiently and convinced me to make the switch and i couldn't be any happier!! My speeds have improved, my kids can do their homework without any service interruptions! And on top of it all customer service is 10x's better than dealing with ATT! All around a great service and great company!
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Review by forumgeek
member for 17 days, 0 visits, last login: 17 days ago
lodged 17 days ago
- Canyon Country,Los Angeles,CA
- $23 per month
- (12 month contract)
- AT&T
- "outstanding!"
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Been with the company going on 5 years now! I've never had a problem with my connection. They're great at working with my low income! I just emailed for an extension and got it, no questions asked by Rosa, a billing representative. This company has always been very efficient with any questions or concerns! So, to show my gratitude, the least I can do is come online and tell the world!! one forum at a time! Thank you!
-Ed
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 Review by SCOTTSAK
member for 12.4 years, 1817 visits, last login: 13 days ago
lodged 25 days ago
- San Mateo,San Mateo,CA
- $22 per month
- AT&T
- "better than att"
- "good price"
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install and change over from att easy
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Review by (hidden by request)
(review was emailed from domain dslextreme.com)
lodged 29 days ago
- Fair Oaks,Sacramento,CA
- Contract price not specified.
- AT&T
- "Fusion works, good bye att!"
- "none"
- "Dslextreme's upgrade from DSL to Fusion"
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*Our upgrade from Dslextreme's DSL service to Fusion got off to a rocky
start which is expected sometimes but the final results and the way the
issue was handled by the Dslextreme's tech team and Sonic's was excellent.
We had about 2 min internet interruptions and only about 3 hrs of landline
phone interruption.*
*Kudo's to Dslextreme and Sonic!*
**
*I have been with Dslextreme for over 10 years.... Completely satisfied
with their service....*
**
*I have taken into account that my home is quite always from the main trunk
line so here is my current performance...*
**
Speed advertised up to 20Mbps download
Current speed I am seeing is 6.5-7.2 Mbps
Upload speed .8 to 1.0Mbps
**
Prior to Fusion my Dslextreme DSL service performance was:
Advertised up to 3Mbps
Max I saw was 2.6Mbps
They guaranteed 1.5 to 3.0
Upload .512 advertised, actual .43
Comments:
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Review by knowbytouch1
(review was emailed from domain gmail.com)
lodged 40 days ago
- York,York,PA
- $18 per month
- (month by month)
- Verizon
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I phoned DSLExtreme, got technical support, and they carried me, step by
step, through a reenabling of my local area network. I was told the IP
address would have to be replaced, taking a maximum of 24 hours. Within
an hour or so my DSL service was restored.
This was very satisfactorily handled.
Comments:
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Review by bekfe10
member for 3.2 years, 125 visits, last login: 1 days ago
updated 45 days ago
- Dover,Kent,DE
- $27 per month
- (12 month contract)
- about 6 days
- "Upgrade alternative to dry loop service in Verizon FIOS areas, price, provided helpful info prior to ordering"
- "No trial period, Supplier Surchage Recovery fee"
- "I recommend the service, but do some research before signing up for a yearly contract"
| Pre Sales information:
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Three years ago, I was very skeptical about switching my cell service from Verizon wireless (which I had used for over 8 years) to Pageplus cellular. As a result, I did a lot of research, read a lot of online reviews (both good and bad) and even called customer service twice to ask a few questions that I could not find answers for online. I wanted to know more about the TOS and understand how the company operates and what type of service they provide. After weighing in the pros and cons, I went ahead and switched my cell service to Pageplus; the port was almost instantaneous. I set up automatic payment on my account the same day and I have never experienced any major issues since then. The money savings over the 3-year period is over $500 and do not take into account the extra features like text and data that I now have on my plan but would otherwise pay for with Verizon.
I started the review with this analogy to reinforce the fact that before getting into something, one needs to do her/his homework because what worked for someone else may not necessarily work for everyone. Call the company if necessary and read existing online reviews (both good and bad) to get a better idea of what you are about to get yourself into.
My situation was similar to those having dry loop DSL service in Verizon areas where FIOS is available. You can’t upgrade your internet with Verizon unless you get FIOS and that is that. As you may already know, standalone FIOS is very expensive. After being a loyal Verizon’s customer for about 12 years (7 years for DSL), they slapped me with two (2) increases totaling $7/month in a year timeframe on my 1/0.384 Mb dry loop DSL. When I contacted higher management they basically acted like they do not need my business anymore when I told them that I have no interest in getting FIOS at the moment. The fact is I do not have cable TV or home telephone with any other company, so I had nothing to bundle the service with to make it affordable. Not happy with the way I was treated, I started actively looking for alternatives to Verizon in my area. The only thing I could get is Comcast Cable or one of those Verizon resellers. I ruled out Comcast for many reasons and look further into the existing subs servicing my area. My choice was either Joiphone internet or DSLX. I tried to call Joiphone 2 days in a row on a weekend and could not get a hold of customer service during working hours shown on their website. When I did talk to someone the following Monday, oh boy was I glad to call before placing my order. I then proceeded to call DSLX office and was able to talk to a nice lady who addressed all of my questions/concerns. Later on, I sent an IM to dslx_Nick through the DSLReports forum (since I am a member) for more technical questions. Nick quickly replied to my message with answers to all of my questions and provided me with critical pathways to help making an informed decision. And this back and forth went on for about three (3) days. I would like to note that Nick actually pointed out some scenarios where it would not make sense for me to transfer my internet service to them since I was grandfathered with Verizon (to me, that is integrity!). I also read the entire DSLX terms of service (TOS) for high speed internet. Well, about that you may want to know that according to the TOS it is almost impossible to break the yearly contract with DSLX and they do not offer any 30-day trial or grace period. Also, I was told that the price goes up about $5/month if you decide to renew after the first year of service. Therefore, you need to do your homework and make sure that you are doing the right thing before ordering service with them.
After all the readings and questioning, I decided that I was going to go with DSLX and started backing up all my Verizon emails to another account. Also, per Nick’s advice I called Verizon and asked for my dry loop DSL number in order to speed up the process and avoid downtime. Late on 2/13/2013, I ordered the 3/0.768 Mb dry loop DSL service package from DSLX for a monthly total of $27.83 (including a $2.88 supplier surcharge recovery fee – not sure what that fee is about since the 1998 Internet Tax Freedom Act bars federal, state, and local governments from taxing internet access and from imposing discriminatory internet-only taxes – except for 10 grandfathered States) with a 1-year contract. Since I provided my dry loop number in the comments area of step 4 of the ordering process, on 2/14/2013 DSLX updated my order in their system to replace the auto generated dry loop number for a swift process. On 2/18/2013 at 4:22 PM ET I received an email with an activation date of 2/22/2013. I was later informed by Nick that DSLX is trying to get my service up and running on 2/19/2013. Sure enough, the morning of 2/19/2013 my service was activated. Needless to say that my Verizon account was closed as well, but fortunately all my emails were already moved. All I had to do was to log into my Verizon modem to verify that my new service was provisioned, delete the Verizon connection (you can also set it to Manual) and create a new connection with my DSLX username and password. My switch happened overnight, technically with no downtime. My service is running strong ever since with no interruption or issues whatsoever. The speed tests from Speedtest, Speakeasy, and Verizon all showed between 2.8-2.9 Mb download and about 0.7Mb upload. I am glad I switched because I am now able to upgrade my service speed a little while still running as strong as before.
To summarize, if you have “rock solid” dry loop DSL service with Verizon that can’t be upgraded because FIOS is available, DSLX is for you. However, if you already have ongoing issues with your existing DSL service or never experienced with DSL internet service before, DSLX may not be for you.
If you find this review helpful and decide to sign up for service, DSL Extreme has what is called "Refer-a-Friend" program where you can get a $20 credit on your account when signing up for a new account as being referred by a friend. All you need to do is make sure that at step 2 of the sign-up procedure when asked: “How did you hear about DSL Extreme?” you select "A Friend (Existing DSL Extreme User)" from the drop down box and you can enter the username "z a n m i" and we will both get $20 credits on our accounts. In any event, do your homework first, backup your important emails before even placing your order, and obtain your dry loop DSL number when appropriate for a seamless transition.
Should anything stated in the review change, I will make sure to update it for facts accuracy.
Comments:
Reviews:
 ·AT&T U-Verse
 ·MegaPath
| Recovery Fee Depending on who you talk to at DSLX depends on the answer you get. Before they used to claim they were charged it by AT&T and only charged it in AT&T areas but as it shows, they do it in all areas and looks at their way of raising prices without raising them. Especially since other major providers do not charge this. DSLX's parent company- Ikano doesn't even charge this fee to their wholesale customers, nor their other DSL customers, just under the DSLX brand it looks like. | |
| andre2
join:2005-08-24
Brookline, MA | Verizon dry loop number Verizon dry loop customers can get their dry loop number at »my.verizon.com . Log in, then go to I Want To "Manage My Services". There should be a Home Phone section labeled "SIMULATED DRY LOOP WITH HOTLINE ANNOUNCEMENT - RESIDENCE" and if you click on "View All", it shows the dry loop number. I already knew it from somewhere else but VZ doesn't print it on any of their bills.
Just out of curiosity, does anyone know what "HOTLINE ANNOUNCEMENT" is? Is that something you're supposed to get if you plug a phone directly into the jack? | |
| andre2
join:2005-08-24
Brookline, MA | Verizon billing after the switch to DSLX After you switched to DSLX, did you have to contact Verizon for any reason (including having to ask them to stop your bill and get a partial refund for the unused part)? My Verizon service has been trouble-free except for when changes are needed, which they tend to screw up a lot, and I'm a little worried they may cut off the DSL by mistake after it's been switched over to DSLX. | |
| | Reviews:
·DSL EXTREME
| Re: Verizon billing after the switch to DSLX @andre2
After you switched to DSLX, it is recommended to call Verizon to cancel your account, but you need to wait until your service is up and running to do so. Make sure you note down the time of the call and the name of the agent you talk to just in case. After that you should receive a final bill with payment or refund. If your service has been trouble free, most likely it will continue to be that way. Once DSLX gives you an activation date, the service is technically with them and they should help you resolve any service issues you might have. So far I have not had any real issues with my service. I was also trouble free with Verizon! | |
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Review by Ledgem
member for 1.5 years, 98 visits, last login: 33 days ago
updated 46 days ago
- Pittsburgh,Allegheny,PA
- $28 per month
- (12 month contract)
- about 5 days
- Verizon
- "Excellent service - people and internet"
- "May be a bit bare-bones for some people"
- "Excellent"
| Pre Sales information:
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I have the 3 mbps down, 768 kbps up plan from DSL Extreme, and consistently reach those speeds. At this point I've been using DSL Extreme for about seven or eight months.
I migrated to DSL Extreme from Verizon, after realizing that my $29.99 internet plan was coming out to $64 per month thanks to the mandatory dial tone line and all of its associated fees. DSL Extreme offered DSL without needing a dial tone line, so I made the switch.
The process was fairly painless. DSL Extreme notified me that it would take about a week for the service to switch over. About two days before the designated date my internet stopped working; I modified my router settings to use my DSL Extreme login instead of my Verizon login, and my internet returned. I was pleased that the switch was made earlier than they had stated, but a bit of an earlier warning would have been nice. Not a major issue.
Converting my line to remove the dial tone aspect was a bit of a chore. DSL Extreme was able to take over the internet service by themselves, but they are not able to cancel the dial tone line without action from the customer. A representative from DSL Extreme called me and told me what I would need to do. I had to call Verizon three times before I got a representative who was willing to follow the instructions perfectly. (The first told me that they couldn't do it; the second didn't type the order exactly as it needed to be phrased.) This is more an issue with Verizon than with DSL Extreme.
My original plan with Verizon had been a "1.1 to 3.0 mbps down, 384 kbps up" plan, and in practice I only received 1.5 mbps down. That speed didn't change when I switched to DSL Extreme's 3 mbps down, 768 kbps up plan. I contacted dslx_nick, a support specialist who uses the forums here at DSL Reports, and he immediately offered to investigate. It turned out that Verizon had set an artificial limit on my line, and Nick was able to have that removed in less than a week. He followed up with me via both this website and by phone. Granted, Nick is just one representative, but I know that there's at least one other technical representative on this website as well. If Nick is any representation of how the other staff at DSL Extreme are, it bodes very, very well for the company.
Of course, beyond Nick I can't talk about any DSL Extreme staff because I haven't had any problems. Billing is electronic and works perfectly. I've run the connection at full speed for hours and at all hours of night and day, and it's been perfectly stable.
I didn't receive any equipment from DSL Extreme, as was expected. I junked the Verizon-supplied modem-router and went back to using my old modem-router from Windstream, a Sagemcom F@ST 1704. The Sagemcom is used in bridge mode with an Apple Airport Extreme 5th generation router.
In comparison with other companies, DSL Extreme has been very impressive. Their responsiveness and the speed with which they address customer issues (at least, through DSLreports) has been nothing short of incredible; the world would be a better place if all companies handled their affairs this way. Speed-wise the service is much better than Verizon, but slightly slower than Windstream (which I had in a location less than 50 miles from my current location). However, Windstream also cost roughly $15 more per month. Verizon made it easy for Windstream to be my favorite ISP in this area, but DSL Extreme is now slightly ahead of Windstream in my opinion. I've been very pleased.
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