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Review by Ava963 
member for 4.1 years, 72 visits, last login: a few hours ago
updated 1 days ago
 Los Angeles,Los Angeles,CA
 $50 per month- (12 month contract)
 "Fusion speed & unlimited phone! Low cost, A+ service & support!" "None" "Best bang for your buck internet & phone provider! Top notch support!"
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Ok people long review coming up.
First I was with my previous ISP(will not name) since 2003. Just the last 4 years, service just went downhill and cost kept rising. I had a 8/1 mbps + phone plan. The best I would get is 6 mbps, but would get 3-4 all day long. Constantly had to reset modem, many outages and streaming Netflix was a pain. It would constantly buffer and I was paying Fios prices, $88 a month. Last year I started searching for a better ISP, needed a internet and phone bundle. Fios is not available in my area. My other options were TWC or Att Uverse. Then last month I found DSLExtreme and their Fusion service at $34.95(before tax & fees). No way TWC or Att Uverse can match cost and service with DSLExtreme. Everyone on my street has TWC and I constantly see their service vans here. As for speed, it got double and it's stable all day long.
Line quality gets a grade A on pingtest.com. I never ever got that with my old ISP.
I get 12 mbps and one occasion 14.35 mbps not bad for being 7000+ feet from the CO. If anyone can tell me how I could get more, please let me know. Support is great! I dealt with Nick, Steve and Winston. It is so pleasant to go to support and get issues resolved within the day. They are really polite, patient and they don't make you feel like an idiot. I always dreaded getting support from my former ISP. I knew I would be on the phone for an hour with nothing resolved. Now I could run Netflix on full Super HD and 3D(wireless) with no buffering. VUDU I get HDX 1080p and 3D(wireless). Scanning forward and back on movies is almost instant. While everyone else in the house can still be online. If you want to save money, awesome support and get all you can eat bandwidth for streaming HD & 3D get DSLExtreme fusion if you can.
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Review by whocares256
member for 11.2 years, 142 visits, last login: 5 days ago
updated 6 days ago
- Anna,Collin,TX
- $23 per month
- (12 month contract)
 about 10 days AT&T- "Twice as fast as Grayson County DSL."
- "None Yet."
- "On Legacy ATT DSL"
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I have had DSLExtreme Fiber Package since 5/12. Is is rock solid. I have just requested an upgrade to the 20/20 which is the next step up.(Better bang for the buck. Only $5 more than 20/5.) I already had an ONT from when I was with Verizon. When my install day arrived the tech came in and checked to make sure everything worked. I had a router and network already set up and hooked up. One bad thing with Verizon is they want to give you their equipment past the ONT (router). My internet was working even before Verizon stopped by, All I had to do was move the network cable from my cable modem to the ONT.
Upgrading services with DSLExtreme is easy. DSLExtreme mentioned that I was one of the first customers to get Fiber. I saw DSLExtreme Internet here on DSL Reports.
»DSL Extreme Launches Rebranded FiOS
Update 5/18/13
Moved the the northern part of the county in 2012 and DSL is the only internet available. I am in an ATT area and can only get 6/768. Currently have DSLX @ 6/768 (5.1/0.66 with overhead).
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Review by rcvs1
(review was emailed from domain dslextreme.com)
lodged 14 days ago
- Pasadena,Los Angeles,CA
- $54 per month
- (12 month contract)
- AT&T
- "Everything"
- "AT&T screwed up the release of my service to Fusion DSL Extreme"
- "Definitely worth it and I would have gone through more difficulties just to get away from AT&T"
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Dear Friends;
I am grateful for your Tech 2 support personel.
I have had many encounters with the Tech 2 folks and I can't really recall a time
that I have not had my difficulties taken care of.
They are intelligent, patient and so polite. It is always a pleasure even if I would
rather not have any difficulty at all.
I spoke with Winston just last evening regarding email difficulties. Of course he
handled everything brilliantly.
Amanda had helped me a while back in April and I left this email on my mac mail
so that I wouldn't forget to respond. She was great.
I even recall Ishmael being tremendously helpful when my Fusion service was
begun. (Apologies if I misspelled his name.)
Thanks, so very much, for your support.
I don't worry when something goes haywire. I start out peeved that I need to
take the time out to take care of the difficulty and after dealing with Tech 2
I hang up the telephone feeling better and my problem is solved.
What more is there to say.
Ron
Comments:
 | | AT&T but you are never free from AT&T. Fusion runs on the AT&T last mile network and if anything needs to be done, AT&T is called. | |
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Review by rsanchez
member for 4.8 years, 50 visits, last login: 4 days ago
updated 20 days ago
- Fort Worth,Tarrant,TX
- Contract price not specified.
- AT&T
- "Excellent customer service!!! No problems so far."
- "Best alternative to ATT if they are avail."
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ATT screwed up my ISP change order when I was switching to DSLX. Spent at least 4 hours with 8 different people and basically got nowhere other than ATT saying we are sorry we screwed up but we can get it fixed for at least 3-4 days.
DSLX expedited by order and got me up and running within 30 mins after dealing with ATT. Forum and Tier 2 super were awesome! Treated like a valued customer and not just a number. Still waiting on a call back from ATT customer service from a supervisor, 3 hours after they said they would call... No regrets.
Extra special thanks to Steve from the support forum and John in Tier 2 Support.
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Review by (hidden by request)
(review was emailed from domain gmail.com)
lodged 21 days ago
- Palmyra,Lebanon,PA
- $18 per month
- Verizon
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Excellent response time (quick!) and good response, without simple-minded talking down like I've experienced with other providers.
I'd not hesitate to recommend these folks to anyone.
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Review by dickmead
member for 13.7 years, 4469 visits, last login: a few hours ago
updated 26 days ago
- Pasadena,Los Angeles,CA
- $55 per month
- (12 month contract)
- AT&T
- "Stable, connectivity-wise."
- "nothing major, so far"
- "Good DSL service"
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Had an issue where latency jumped from avg 8ms to over 40ms. Seems the line was switched
to interleaved from fast. IM'ed George, who put call to ATT, and a couple days later it was fixed. Overall, DSLX was, and is, a good ISP, for me.
In spite of a few bumps along the way.
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Update 04/27/13; upgraded to the Fusion service in January. Enjoying decent speed (~7Mb) and better phone package for less than separate. Hopefully this will be a lasting option and not go the way of the dodo.
I am a bit over 1/2 mile from my CO as the crow flies. However, the wires aren't crows and I am told my distance is about 1-1/2 miles. YMMV
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 Review by jadinolf
member for 7.8 years, 4428 visits, last login: a few hours ago
updated 48 days ago
- Ojai,Ventura,CA
- $23 per month
- (12 month contract)
- AT&T
- "Reliability and tech support"
- "Very Satisfied"
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Ordered 384/1500 for $12.95
Install was nice and clean
2Wire 1800HG, 2Wire USB adapter, 2Wire HPNA adapter. (5 computers)
All I know is that all is perfect with DSL Extreme.
I have been with DSL Extreme for a little over a month now and have had absolutely no problems nor do I anticipate any.
Update 03/05/07:
I have been with DSLX for almost 9 months now and all is still well. There have been only two minor outages during this period.
All is still good. Very happy to be with DSLextreme.
Very close to 11 months with DSLX and all continues to be well. No problems at all. (5/11/2007)
I year of DSLX now and I have renewed my contract. All continues to be well.
8-21-2007 I was just thinking today, when is the last time you sent an IM to the general manager of your ISP and received a reply? Did you ever do it with AT&T?
I can do it any day of the week with DSLX. A great reason to sign up with them or... isn't that important to you? It is to me and I love it.
1-8-2008 Still running fine. So happy I stayed with DSL Extreme.
5-1-2008 Here I am again. Have just renewed for the third year and am very happy with my monthly cost as well as the reliability of my DSL.
I recommend DSL Extreme to anyone not happy with their present ISP..
6-7-2008 Back again. I have been helping friends who have AT&T with their Internet problems. When they call tech support, they get shuttled off to some foreign country and on many occasions, the tech support people are difficult or impossible to understand. Not so with DSL Extreme where the people speak North American. What a pleasure.
Well, I "reenlisted" on July 1 and all continues to be great. New monthly cost is $23.83. Bear in mind that I'm a guy who is on line probably 18 hours or more a day so if anyone would notice problems, I would. No complaints at all.
9-18-2008 No loss of DSL at all.
Finding my way through the new email setup. I will resolve the unusual things I have observed. For the record, I am usually not resistant to change but I prefer the old way this time.
June 1, 2009
I got my renewal notice this morning. With a contract, my monthly cost remains the same ($23.83) so I re-enlisted.
I am very satisfied with the service I get from DSLX. Have only had a few very minor email problems and that's about it.
Again, I encourage anyone who is not happy with their current ISP to give DSL Extreme a try.
7/2/2009
Well, here we go with another year with DSL Extreme. Hopefully, this year will be as uneventful as the previous years.
I sometimes wonder why people have so many problems with DSLX. as reported on their forum. I also wonder why they don't call tech support instead of taking a shot at the ISP on line. Oh well.
1/4/2010
The system reminded me that it has been 185 days since I updated my review.
All I can say is that I remain satisfied with the service I receive from DSLX and I will stay with them until something untoward happens. I don't anticipate that.
6/1/2010 Well, I got an email from DSL Extreme - it was not unexpected-- my contract will be up July 1. I have signed up for another year. I am 76 years old so I hope I will be around to renew next year.
Of course, I am satisfied with DSLX. If I wasn't I would have moved on.
So there.
7/5/2010
Well, it's official. My charge card tells me that my monthly charge is one dollar less than last year. That's three years in a row with no price increase. How many people can say that?
2/1/2011
Not much to report on. All is well. I'll get back to you next time the DSLR crew prods me to update my review. 
6/17/2011
Renewed my contract again.
I can still IM the General Manager of my ISP. That's pretty hard to beat. Try that with AT&T.
No price increase in three years. What a pleasure.
Maybe I'm just a lucky guy but I am quite satisfied with DSLX.
8/10/2012
Still with DSLX since 2006.
Still no complaints.
No price increase.
Life is good.
4/5/2013
Thought I'd keep you posted.
All is well and never needed overseas tech support.
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Review by zefie
member for 5.8 years, 337 visits, last login: 13 days ago
updated 56 days ago
- Hudson,Columbia,NY
- $32 per month
- (12 month contract)
- about 4 days
- Verizon
- "Fast provision, full line speed, local US support here on BBReports"
- "Phone support overseas"
- "If you need tech support, come here, don't use their site"
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Ordered DSL Extreme 2011-09-06, I forgot to include my DSL #, so the delay was my fault. After providing the DSL number on 2011-09-08, my login was working for both email and PPPoE within an hour. Activation date was set for 2011-09-12
On 2011-09-09, I woke up to my new speed provisioning. 3360/704. The speed I been trying to ask Verizon for, DSL Extreme gives me before my order is even complete!
So far my experience with DSL Extreme has been pleasant. A special thanks to dslx_steve on this site as well!
(Original Plan: 3000/786, $28/m after fees)
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Note: For those reading my review, this is more the exception than the rule. I want to be fair and point out that DSL Extreme (or any other DSL Provider), in most cases, cannot give you more than your local telco. This is a technical issue, and not a company issue.
If you read my Verizon DSL review, you will understand that Verizon was cutting me short. Because of this, my line handles the faster speeds provided by DSL Extreme. I have a basic understanding of how DSL works.
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Update 08-15-2012: So my contract was set to run out next month, so I was kicking around the idea of trying to upgrade to 5mbit. Spoke to dslx_nick on here who was very helpful. My line just may handle it, so we'll see. We discussed ADSL2+ (can't get it, VZ issue), and downgrading (free if a tech determines my line can't handle the 5mbit plan), and contract renewal. So I went ahead and placed the order last night (8/14/2012). Got an email stating it was complete and should be active by 8/17/2012. Now I sit up refreshing my modem sync page hoping it comes early like my initial signup 
(New Plan: 5000/786, $53/m after fees)
Long story short, still happy with DSL Extreme.
Update 08-17-2012: Early morning my DSL sync went up but my PPPoE login stopped working for a few hours, then it came back. Now I have this: »imgur.com/pAEBk.png
Update 02-26-2013: DSLReports' auto system is asking me to update my review, but I don't really have anything new to add. Have had no issues since my last update
~~
Update 03-28-2013: After speaking with dslx_nick and kicking ideas back and forth, I have opted to downgrade from my 5mbit interleave package back to 3mbit, but with fastpath. My line barely handled the 5mbit, and ever since Superstorm Sandy, the noise margin would bounce anywhere between 0.5 and 6.0 at any given time. The bleeding edge sync was starting to cause problems with low latency applications, such as gaming.
We ran a 48 hour test of 3mbit with FastPath, with no issues, and a decent margin (as well as super low latency). So now we are in the process of making the downgrade official. DSLX's billing department called me yesterday (03-27-2013) to verify and confirm the downgrade. The usual downgrade fee was waived for me due to the line quality.
I am still waiting for the re-provision, which is scheduled to take place anytime between now and 04-03-2013, but will likely occur sooner. The monthly fee for the 3mbit package is slightly higher now than it was when I first joined (by about $5), but this is likely due to Verizon raising everyone's DSL rates.
I am still very happy with DSL Extreme, because of the level of support provided by Nick. It is nice to be able to have a conversation with a tech that is on the same, or higher knowledge level as you, rather than having customer service treat you like you don't know anything, or an arrogant tech that knows it all. I will likely continue to be a customer for as long as I am in an area they service.
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| | Poor customer service I have dsl service with DSL Extreme. I have had used them for three years. Recently, there service has gone Down hill. I tried to get them to fix it and they could not. They said that if they can not fix it I would be able to go somewhere else for my dsl service. That was the tech. Now the r
Sales representative says it would cost me $250 to leave, even though the service is poor. They were laughing in the back ground while they were telling me this $250 price.so, now I have poor Internet and a rude company to deal with I. All of my spare time....
Rick | |
| | zefie
join:2007-07-18
Hudson, NY | Re: Poor customer service Has none of their staff on this site helped you? I don't trust the call center, they sound very scripted. But dslx_steve here has been extremely nice and helpful. | |
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Review by vsand21660
member for 57 days, 0 visits, last login: 57 days ago
lodged 57 days ago
- Pacoima,Los Angeles,CA
- $38 per month
- "great reliable service"
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I have had DSL Extreme first running through my phone line, then switched to their Fiber, then (fortunately I'm in a Verizon area) to their Dry Loop service when they stopped giving Fiber service.
All have been great services, and reliable! They always work to give me their best rates when my renewal is up. I just called in to renew and a young lady by the name of Rose I believe, gave me a free month of service. Said for being such a long time loyal customer! Which, if I can sign up for longer period of time I would! but their contracts are only 12months. 
I am not the most computer savvy person, I know that I am on their 3.0kbps and I am running on two lap tops and two desk tops and have two serious gamer sons. Now of course if I have one of my sons playing his Wii I will have to wait a min or two longer for my page to load but without him being on it speed is great!
I have no complaints with this company! I am a 100% satisfied customer and have always been treated great by their company.
A loyal customer,
Victoria S.
P.S. Please let me know if Fiber ever comes back in my area!
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Review by maxmil
member for 57 days, 0 visits, last login: 57 days ago
lodged 57 days ago
- Mission Viejo,Orange,CA
- $57 per month
- (12 month contract)
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I called in to get information on their fusion and spoke with Rosa who answered my questions very efficiently and convinced me to make the switch and i couldn't be any happier!! My speeds have improved, my kids can do their homework without any service interruptions! And on top of it all customer service is 10x's better than dealing with ATT! All around a great service and great company!
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