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Review by mrrock See Profile

  • Location: Acton, Middlesex, MA, USA
  • Cost: $49 per month (12 month contract)
  • Install: about 16 days
  • Telco party Verizon
Good customer communication, smooth install, friendly phone support
C/S line often busy but will take message and call back; closes at 7pm.
Satisfied customer
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:

September '05, coming up on 1 year with C.C. and no complaints. It's been nearly flawless. The only outage I remember in the eleven months was a DNS fault which C.C customer service acknowledged and said they were working with their upstream provider to fix. It was, in about 10 minutes. The speeds have consistently been as promised or better. I had one equipment malfunction that was entirely my fault, but they helped me out with a replacement part with no hassle whatever. To answer another poster's question, Verizon's customer service tried to steal me away and asked why I'd pay more to somebody else. I was thought, but didn't say, "Because you're the phone company - that's why!", but to put it less crudely, I've had great service with Cape.com and no reason to expect V. to do as well.

-------

October '04, another cable-refugee. When I had inquired about DSL earlier, Cape.com told me my line would qualify but that Verizon would have to condition it for DSL and would probably push the order back a couple of times, and might end up cancelling it anywy. But they assured me that if I still wanted to place an order they would keep me informed, whatever happened. So when I did order service a few weeks later, I didn't get my hopes too high.

Verizon did push the date back, once, 4 days beyond CC's initial 2 week estimate (and true to their word, CC notified me right away), but surprised both of us by actually going ahead and turning on DSL when they said they would. CC over-nighted a Westell modem to me which arrived the day before the new start-up date, and they got me up and running that evening.

The start-up kit was a brief packet but with all the information I needed to set up the ethernet connection and bring up DSL -- and without having to install a CD-full of unknown stuff all over my machine, which I appreciated.

The service is on a static, but private, IP. No contract but with a 12-month "incentive": $60 and return of the modem (which I keep otherwise) for cancelling before 12 months. I have 768/128 and get speeds of about 743/133 (for number-heads, that's 3% under and 4% over, respectively).

I chose Cape.com based on reviews here and because they're (almost) local.

My service has been live for a little over a week and in that time, the reliability has been excellent. I've had no cause to regret my choice and I'd recommend them.

member for 19.4 years, 4 visits, last login: 13.2 years ago
updated 18.5 years ago


marbat
join:2004-08-28
San Francisco, CA

marbat

Member

?

Why not get direct from verizon and pay $20 fewer per month?

Review by dnepveu See Profile

  • Location: Tewksbury, Middlesex, MA, USA
  • Business customer Business customer
  • Cost: $96 per month (12 month contract)
  • Install: about 6 days
  • Telco party Verizon
Technical Support personnel are Very responsive to questions and problems, and very knowledgeable..
Periodic outages for several minutes at a time occur at least once a day at random times. Possibly the fault of their colo host.
Mostly very satisfied
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I have been with cape.com for two years now. I left the local cable company's broadband service because it was not 1.5mbps at peak times during the day (after school and after work hours). My connection would slow to a crawl; it was slower than dial-up. So, even though DSL was "slower", it was a reliable 768/128.

My order was placed, and I was given a lead time of 7-10 working days for Verizon to get me hooked up. It was only 4 days, and it worked right immediately. I had no trouble making my very basic Linksys router work with the Westell DSL modem that they sold me.

Recently, I upgraded to the now-available 1.5mbps/128kbps service for a one-time charge of $60. I have noticed an improvement in downloads from certain sites (of course, slower hosts will still be slower downstream).

Lately (the past few months) I have been experiencing periodic outages (since before the line upgrade). They last for up to 5 minutes each, and they occur once or twice daily. They occur at random times. It could be noon, or midnight, or any time in between. The outage is directly between my DSL modem and the next hop, cape.com's gateway server. While they have not yet determined what the problem is, they have been working diligently to help me troubleshoot it. They sent me a new DSL modem with diagnostic capabilities to allow them to work on the problem direclty from their end.

My suspicion is that it is the router on their end. It is hosted at Global NAPS, in Quincy, MA. My company had its (mission-critical) ASP anti-spam and anti-virus servers at Global NAPS for several months. We removed them when we analyzed our overall uptime statistics and determined that we were down for a total of over 8 hours in 6 months. My company's outages during our "stay" at Global NAPS were very much the same as the ones i experience now. I hope cape.com steps up to the plate and makes Global NAPS rectify the problem.

Overall, I could not be more pleased with cape.com. I have recommended them to friends and business acquaintances. I will continue to do so. They are a reputable ISP, and they only promise what they can deliver.

member for 21.7 years, 24 visits, last login: 15.7 years ago
lodged 19.6 years ago


Review by wirwzd See Profile

  • Location: Leominster, Worcester, MA, USA
  • Cost Contract price not specified.
  • Telco party Verizon
  • CLEC party: Verizon
Excellent support!
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

Cape.com was a godsend while transitioning from DirecTV DSL. The excllent support/sales staff has been helpful at every step of the way. So far the speeds are excellent and the DSL was activated before the promised date. If you are looking for a fixed ip address in the eastern MA area, Cape.com s a little more pricey than DirecTV was, but the service end of things makes up the difference.

member for 21.2 years, 77 visits, last login: 16.8 years ago
lodged 21.1 years ago







Review by K1JL See Profile

  • Location: Sandwich, Barnstable, MA, USA
  • Cost: $64 per month (12 month contract)
  • Telco party Verizon
  • CLEC party: Verizon
AWSOME
Pre Sales information:
Install Co-ordination:
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Services:
Value for money:

I'VE BEEN WITH CAPE.COM FOR JUST ABOUT A YEAR. THE SERVICE HAS BEEN TOP
NOTCH IN EVERY WAY. THE FEW TIMES I'VE NEEDED TO CONTACT THE SERVICE
STAFF THEY HAVE BEEN VERY HELPFUL.
VERY HAPPY WITH MY EXPERIENCE AND RECOMMEND THEM TO ALL WHO WISH DSL IN
THEIR SERVICE AREA.

JERRY SELBY

member for 23.7 years, 26 visits, last login: 16.9 years ago
lodged 22.1 years ago

Nextelrules
join:2002-12-29
East Sandwich, MA

Nextelrules

Member

where do you live

where do you live , i live in E sandwich i get 3mbps down and 127kbps up , what do you get ?? if you have aim , IM me at NextelRulesMA PS.. i have Adelphia Powerlink the tech told me that the most that i could get down was 1mbps!






Review by bfulks328 See Profile

  • Location: North Chatham, Barnstable, MA, USA
  • Cost: $56 per month
  • Telco party Verizon
Great service
Nothing so far
I would recommend them.
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I would like to report great DSL service from Cape.com.

I first signed up with Verizon in October. They sent all the equipment
but as of December the service still doesn't work. I must have made 20
phone calls and talked with lots of very nice people who basically said
the problem was in "someone else's department".

So I called Cape.com in mid December. A very knowledable support person
called me back and explained the service. I signed up and got the
equipment and installation instructions within a few days. They said the
service would be turned on December 31.

On December 31, I tried the service and it worked flawlessly, even
without any help from their tech support. I just tried it and it worked
first time.

There is still a benefit from dealing with small local companies...

Bob Fulks

member for 22.3 years, 2 visits, last login: 22.2 years ago
lodged 22.2 years ago


Review by frednova See Profile

  • Location: Gardner, Worcester, MA, USA
  • Cost: $84 per month (12 month contract)
  • Install: about 24 days
  • Telco party Verizon
Knowledgeable salespeople, quick setup.
Twice the price of the competition, have to purchase equipment.
The only choice here if you want a static IP and no PPPoE software.
Pre Sales information:
Install Co-ordination:
Value for money:

UPDATE 04/16/01 - Just wanted to update my review now that I've been up on cape.com for awhile. So far so good with this provider. There has been one outage so far and it lasted about 2 hours (not sure if the source of the problem was cape.com or verizon). The speed at times is 600 or greater but generall hovers between 400 and 500 which to me is acceptable. I really don't know how support is because I've only called them once when that outage occurred. I never got through (on hold for about 15 minutes before giving up) which leads me to believe everyone was down at that time and was trying to call. From what I hear of verizon from others in my area I made the right decision going with this provider instead.

ORIGINAL POST:

I heard the horror stories of Verizon so I wanted to avoid them if at all possible. I first signed up with Telerama (cheaper than cape.com) but they couldn't service MA yet. I found this out after waiting 3 weeks for my activation. The only other options open to me were Telocity, Cape.com and Verizon. After reading Telocity's reviews I decided to steer clear of them as well as Verizon so I called Cape.com.

The salespeople were knowledgeable (actually sounded like a tech on the phone) and told me what my options were for service. In order to get a public IP address I had to go with their SOHO plan which is why the cost was so high (A non routeable private IP is $56 dollars a month where SOHO is $84). Also had to purchase my own Modem (fortunately used ADSL modems are all over ebay). I signed up for service Feb 21, was emailed a confirmation of order and install date of 3/19 two days later. About a week later I received my install packet containing my IP address and other setup information and the filters. The modem I purchased off ebay arrived today 3/12. I hooked it up and am up and running a full week early. Speed is running at only about 400 Kbps which is less than I had expected. Hopefully it improves. Outbound speed is as with Verizon (about 90-100Kbps).

member for 23 years, 129 visits, last login: 13.7 years ago
updated 22.9 years ago


creativebias
Poor Impulse Control
Premium Member
join:2000-08-13
Middletown, CT

creativebias

Premium Member

.

.
[text was edited by author 2001-03-13 14:41:31]
frednova
join:2001-03-12
Gardner, MA

frednova

Member

Re: Another Idiot from this company

I am truely a customer. I bought my modem off ebay for under 100 dollars shipped. The IP I payed for is a static public IP address as I said. As far as the credit card comment these people have no billing info from me except my address. I have no idea if the poster from yesterday was a rep of the company but I am not.

Review by (hidden by request)

  • Location: Barnstable, Barnstable, MA, USA
  • Cost: $56 per month
as good as great fried chicken
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

hi,

i just got dsl through cape.com, whose dial-up services i had been using
with a 56k modem. the speed is lightning-fast and, as always,
the technical support is first-rate. i'm very pleased.

thanks

(review was emailed from domain cape.com)
lodged 23 years ago


HFB1217
The Wizard Premium ExMod 2000-01

join:2000-06-26
Camelot SwFL

HFB1217

More Money for nothing more than Verizon

Cape.com is a reseller of Verizon DSL Service at a higher rate than directly from Verizon with an added layer of buffering to get tech support.
Verizon will not address your problems directly because you are not their customer Cape.com is. Although that is not to different from the normal Verizon account customers for responses.
Cape.com must submit your complaint or problem for you to Verizon. Then they must wait to here from Verizon to give you an answer.
So where is the gain? Just a higher rate $56.00 vs $39.00 and additional people in between for tech support.

Sorry but it doesn't wash.
[text was edited by author 2001-04-20 21:55:25]

sunil
@mediaone.net

sunil

Anon

Re: More Money for nothing more than Verizon

Hi ,

read your post, and I was wondering how you get the $39 rate ?

Regards.

Sunil
frednova
join:2001-03-12
Gardner, MA

frednova to HFB1217

Member

to HFB1217
Cape.com is not simply reselling verizon service. It may be verizon lines but verizon is not the isp. Verizon doesn't offer a static ip and requires PPPOE in order to operate. I know someone in my town with Verizon and he hasn't had nearly the luck with service as I have, he has no static ip (and can't get one), and his support is horrible. Your comment of more money for nothing isn't accurate. To me the higher monthly fee has been worth it.






Review by (hidden by request)

  • Location: Barnstable, Barnstable, MA, USA
  • Business customer Business customer
  • Cost: $260 per month
  • Telco party Verizon
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

My business contracted to have Cape.Com provide DSL service
to its facility beginning in December of 2000. The experience in
installing the DSL service was easy and without any problems. Cape.Com
staff were very friendly, thorough, and expedient in all matters
relative to my research on the DSL service, and remained so throughout
the installation process. The waiting period for the service to be
available was less than a month.

I selected Cape.Com as our ISP because they were attentive, thorough,
and price competitive. Since I selected Cape.Com as our vendor, many of
the other DSL providers in the Cape Cod area have ceased to provide
service. To my knowledge, Cape.Com and Verizon are now the only
providers in the Cape Cod area.

Cape.Com is a vendor that provides hassle-free service. There may have
been three sporadic outages over the first three months, but all were
due to problems with Verizon's backbone to the DSL service. All outages
were only a few hours in length. Cape.Com kept me informed as to where
the problem was coming from and what the prognosis would probably be.

I have had experience using other vendors on Cape Cod for different
kinds of high speed dedicated access technologies, such as T1s.
Cape.Com's service, support, and problem resolution are far superior to
any other vendor and/or technology I have encountered in the Cape Cod
area.



(review was emailed from domain capecodcommission.org)
lodged 23 years ago


creativebias
Poor Impulse Control
Premium Member
join:2000-08-13
Middletown, CT

creativebias

Premium Member

.

.
[text was edited by author 2001-03-13 14:42:12]

gogoshoe
@aol.com

gogoshoe

Anon

sounds like a lot of bs

2 of these ratings give cape.com all gold stars yet they have annonymous names. Cape.com you should be ashamed of yourself.
System

Anon

One happy Cape.com DSL camper!

I have found Cape.com to be super -- a tad more expensive, but the great service is MORE than worth it! I'm a "somewhat-less-than-power-user", setting up both DSL and a SOHO network for the first time. I had called Earthlink and Verizon and placed DSL orders with both, but THEN found this website (dslreports) and read frednova's positive review about Cape.com (thanks frednova!). I had figured they were too far away, but frednova was even farther -- so I called, got through right away, and have gotten great service ever since (For Example: I emailed with a question earlier this morning, and actually had TWO different Cape.com techs CALL ME during the day to be sure my quesiton was answered! When's the last time any TECH from Verizon or Earthlink actually CALLED YOU!?!) Took about a month total, but part of that was getting Verizon (also my local phone company) to upgrade and turn the line on for DSL (which Cape.com handled for me), and getting the type DSL modem they know how to support (Efficient SpeedStream) -- Cape.com sells 'em for $329, but I got one off eBay for under $100 (as did frednova, I think). Cape.com told me after the first week that I'd be up 7 May, and sure enough I turned everything on yesterday (7 May) and -- BANG! Now I'm a happy Cape.com DSL camper...

Anon

Re: One happy Cape.com DSL camper!

Forgot to add that I called Verizon back to cancel my DSL order with them....and they didn't even have a record that I had ever ordered service (even though my own records showed that I called them several times to see if any progress was being made -- each time required long navigation through voicemail queues, and even longer waits to talk to a human who only knew what they read on their computer screen...)