how-to block ads
|
»next review in page
Review by mrrock 
UPDATED: 4.1 years ago
member for 5.1 years, 3 visits, last login: 1.4 years ago
 Acton,Middlesex,MA
 $49 per month (12 month contract)
 about 16 days
 Verizon
 "Good customer communication, smooth install, friendly phone support"
 "C/S line often busy but will take message and call back; closes at 7pm."
 "Satisfied customer"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
|
My Other Reviews ·TDS
|
-------
October '04, another cable-refugee. When I had inquired about DSL earlier, Cape.com told me my line would qualify but that Verizon would have to condition it for DSL and would probably push the order back a couple of times, and might end up cancelling it anywy. But they assured me that if I still wanted to place an order they would keep me informed, whatever happened. So when I did order service a few weeks later, I didn't get my hopes too high.
Verizon did push the date back, once, 4 days beyond CC's initial 2 week estimate (and true to their word, CC notified me right away), but surprised both of us by actually going ahead and turning on DSL when they said they would. CC over-nighted a Westell modem to me which arrived the day before the new start-up date, and they got me up and running that evening.
The start-up kit was a brief packet but with all the information I needed to set up the ethernet connection and bring up DSL -- and without having to install a CD-full of unknown stuff all over my machine, which I appreciated.
The service is on a static, but private, IP. No contract but with a 12-month "incentive": $60 and return of the modem (which I keep otherwise) for cancelling before 12 months. I have 768/128 and get speeds of about 743/133 (for number-heads, that's 3% under and 4% over, respectively).
I chose Cape.com based on reviews here and because they're (almost) local.
My service has been live for a little over a week and in that time, the reliability has been excellent. I've had no cause to regret my choice and I'd recommend them.
Followup comments: | Forums » comments on review of CapeCom Inc |
 | »next review in page (previous review)
Review by dnepveu
Posted: 5.3 years ago
member for 7.4 years, 24 visits, last login: 1.4 years ago
Tewksbury,Middlesex,MA
 Business customer
$96 per month (12 month contract)
about 6 days
Verizon
"Technical Support personnel are Very responsive to questions and problems, and very knowledgeable.."
"Periodic outages for several minutes at a time occur at least once a day at random times. Possibly the fault of their colo host."
"Mostly very satisfied"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
I have been with cape.com for two years now. I left the local cable company's broadband service because it was not 1.5mbps at peak times during the day (after school and after work hours). My connection would slow to a crawl; it was slower than dial-up. So, even though DSL was "slower", it was a reliable 768/128.
My order was placed, and I was given a lead time of 7-10 working days for Verizon to get me hooked up. It was only 4 days, and it worked right immediately. I had no trouble making my very basic Linksys router work with the Westell DSL modem that they sold me.
Recently, I upgraded to the now-available 1.5mbps/128kbps service for a one-time charge of $60. I have noticed an improvement in downloads from certain sites (of course, slower hosts will still be slower downstream).
Lately (the past few months) I have been experiencing periodic outages (since before the line upgrade). They last for up to 5 minutes each, and they occur once or twice daily. They occur at random times. It could be noon, or midnight, or any time in between. The outage is directly between my DSL modem and the next hop, cape.com's gateway server. While they have not yet determined what the problem is, they have been working diligently to help me troubleshoot it. They sent me a new DSL modem with diagnostic capabilities to allow them to work on the problem direclty from their end.
My suspicion is that it is the router on their end. It is hosted at Global NAPS, in Quincy, MA. My company had its (mission-critical) ASP anti-spam and anti-virus servers at Global NAPS for several months. We removed them when we analyzed our overall uptime statistics and determined that we were down for a total of over 8 hours in 6 months. My company's outages during our "stay" at Global NAPS were very much the same as the ones i experience now. I hope cape.com steps up to the plate and makes Global NAPS rectify the problem.
Overall, I could not be more pleased with cape.com. I have recommended them to friends and business acquaintances. I will continue to do so. They are a reputable ISP, and they only promise what they can deliver.
Followup comments: | Forums » comments on review of CapeCom Inc |
| »next review in page (previous review)
Review by wirwzd
Posted: 6.8 years ago
member for 6.8 years, 77 visits, last login: 2.5 years ago
Leominster,Worcester,MA
Contract price not specified.
Verizon
CLEC party: Verizon
"Excellent support!"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
Cape.com was a godsend while transitioning from DirecTV DSL. The excllent support/sales staff has been helpful at every step of the way. So far the speeds are excellent and the DSL was activated before the promised date. If you are looking for a fixed ip address in the eastern MA area, Cape.com s a little more pricey than DirecTV was, but the service end of things makes up the difference.
Followup comments: | Forums » comments on review of CapeCom Inc |
| »next review in page (previous review)
Review by K1JL
Posted: 7.8 years ago
member for 9.4 years, 26 visits, last login: 2.6 years ago
Sandwich,Barnstable,MA
$64 per month (12 month contract)
Verizon
CLEC party: Verizon
"AWSOME"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
I'VE BEEN WITH CAPE.COM FOR JUST ABOUT A YEAR. THE SERVICE HAS BEEN TOP
NOTCH IN EVERY WAY. THE FEW TIMES I'VE NEEDED TO CONTACT THE SERVICE
STAFF THEY HAVE BEEN VERY HELPFUL.
VERY HAPPY WITH MY EXPERIENCE AND RECOMMEND THEM TO ALL WHO WISH DSL IN
THEIR SERVICE AREA.
JERRY SELBY
Followup comments: | Forums » comments on review of CapeCom Inc |
| »next review in page (previous review)
Review by bfulks328
Posted: 7.9 years ago
member for 7.9 years, 2 visits, last login: 7.9 years ago
North Chatham,Barnstable,MA
$56 per month
Verizon
"Great service"
"Nothing so far"
"I would recommend them."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
I would like to report great DSL service from Cape.com.
I first signed up with Verizon in October. They sent all the equipment
but as of December the service still doesn't work. I must have made 20
phone calls and talked with lots of very nice people who basically said
the problem was in "someone else's department".
So I called Cape.com in mid December. A very knowledable support person
called me back and explained the service. I signed up and got the
equipment and installation instructions within a few days. They said the
service would be turned on December 31.
On December 31, I tried the service and it worked flawlessly, even
without any help from their tech support. I just tried it and it worked
first time.
There is still a benefit from dealing with small local companies...
Bob Fulks
Followup comments: | Forums » comments on review of CapeCom Inc |
| »next review in page (previous review)
Review by (hidden by request)
Posted: 8.6 years ago
(review was emailed from domain cape.com)
Barnstable,Barnstable,MA
$56 per month
"as good as great fried chicken"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
hi,
i just got dsl through cape.com, whose dial-up services i had been using
with a 56k modem. the speed is lightning-fast and, as always,
the technical support is first-rate. i'm very pleased.
thanks
Followup comments: | Forums » comments on review of CapeCom Inc |
| »next review in page (previous review)
Review by (hidden by request)
Posted: 8.7 years ago
(review was emailed from domain capecodcommission.org)
Barnstable,Barnstable,MA
Business customer
$260 per month
Verizon
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
My business contracted to have Cape.Com provide DSL service
to its facility beginning in December of 2000. The experience in
installing the DSL service was easy and without any problems. Cape.Com
staff were very friendly, thorough, and expedient in all matters
relative to my research on the DSL service, and remained so throughout
the installation process. The waiting period for the service to be
available was less than a month.
I selected Cape.Com as our ISP because they were attentive, thorough,
and price competitive. Since I selected Cape.Com as our vendor, many of
the other DSL providers in the Cape Cod area have ceased to provide
service. To my knowledge, Cape.Com and Verizon are now the only
providers in the Cape Cod area.
Cape.Com is a vendor that provides hassle-free service. There may have
been three sporadic outages over the first three months, but all were
due to problems with Verizon's backbone to the DSL service. All outages
were only a few hours in length. Cape.Com kept me informed as to where
the problem was coming from and what the prognosis would probably be.
I have had experience using other vendors on Cape Cod for different
kinds of high speed dedicated access technologies, such as T1s.
Cape.Com's service, support, and problem resolution are far superior to
any other vendor and/or technology I have encountered in the Cape Cod
area.
Followup comments: | Forums » comments on review of CapeCom Inc |
|
|
