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Review by eotvossings 
Posted: 3.6 years ago
member for 6.2 years, 3 visits, last login: 3.6 years ago
 Albany,Alameda,CA
 $43 per month (12 month contract)
 about 30 days
 SBC
CLEC party: Covad
 "Friendly, personable staff, good tech support on install, linux friendly."
 "Service quality has declined dramatically in the last year, their admin and tech practices are shockingly unprofessional"
 "Look elsewhere. It's not quite worth breaking a contract to find another provider, but it's close."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
I signed up for Britsys almost three years ago, and was extremely happy with their service and support. They seamlessly handled an order placed from out of state for a future address and a not-yet-connected phone number. When I asked about the exact model number of the free DSL modem to insure linux compatibility, the were informative and helpful instead of offering the usual "we don't support linux" nonsense one hears from the big ISPs. When there was a problem with the local telco wiring on install they Fedexed an additional router to me to assist with debugging and then did a marvelous job of handling all the tedious phone work to get the local telco to fix things. Their tech support was easy to reach, and they were both competent and willing to assume that I was the same.
In short, Britsys earned a lot of consumer gratitude from me. I happily recommended them to my friends.
But, since their switch to Covad last year, they've burned it all. Now I warn my friends to stay away. (I can only hope all the friendly, competent people I spoke with three years ago have left and found themselves jobs at better companies.)
First, there was the switch itself: They sent us a form letter telling us that our service would be changing from MCI to Covad and asking us to pick a new service plan, with no mention of a deadline or date for the change. We were months from the end of our existing contract and decided to wait until we were given a date for the change to decide whether to continue using their service.
Then, a couple weeks later and with no additional notice, they sent us an email on a thursday evening warning that they would terminate our service in 24 hours if we didn't immediately sign up for a new plan. Without time to look for better offers, we signed up and were given a brand new 12 month contract for half our previous bandwidth and switched from a static to a dynamic IP for an extra $8/month. Needless to say, this was annoying - but since they had treated us so well in the past, I was happy to forgive them.
Following the switch, I discovered that Covad was blocking traffic to port 25 (the standard smtp email port) on every server except Covad's, including Britsys.net. That's right: our ISP was blocking email traffic to itself! I contacted Britsys to complain, figuring that it was something that had been overlooked in the transition to Covad. I was shocked when, instead of either convincing Covad to open up smtp traffic to Britsys' servers or giving us an account on the Covad server, they instead directed me to use an open smtp forwarding server on another random port on a britsys machine. Yes, you heard me right: my ISP is running an smtp server on a random port with totally unrestricted forwarding. As far as I can tell, their approach to "security" has been to not tell anyone about their secret forwarding server except customers who complain.
That in itself wouldn't be enough to prompt me to write a bad review. The things that pushes it over the edge is that our service has been terribly unreliable ever since the switch. Their DNS servers drop out (meaning the DSL modem that's supposed to automatically retrieve a list DNS servers instead returns dummy IPs) for more than an hour roughly once a week. The service itself goes down completely for several hours more than once a month. Given how little time I spend at home and awake, I can only imagine how often it must happen without my notice.
I'm not sure which of my problems are the fault of Britsys and which are the fault of Covad, but to the customer it makes no difference. This is a combination from which you ought to steer clear.
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Review by grimal
Posted: 3.8 years ago
member for 6.5 years, 28 visits, last login: 37 days ago
Hoboken,Hudson,NJ
$62 per month
Verizon
CLEC party: Covad
"It's cheap."
"When service encounters problems, you're basically on your own."
"Look elsewhere."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
I've had this DSL since they were Britsys before them. I'd have to say, the bill is cheap, but whenever I have had issues with my service, I've gotten really lackluster responses. Their head support guy, Matt, tries, but all his understaff is quite clueless and reluctant to provide service tickets to disrupted service. Case in point, my service has been shoddy since for the past 6 days. For the first 3 days I was told that it was probably the system updating itself, although no one could confirum this.
To show you how dumb their tech support is, I had a level 2 tech support named James tell me he didn't know who or what Covad was. He asked me if Covad was a company that worked for them! THIS FROM A LEVEL 2 GUY!! HE DIDNT EVEN KNOW WHO PROVIDES THEIR CLEC!!!
Finally, they agree that there is something wrong on my line after I tell them the results of MY analysis on my line ($30 commercial app to monitor website life). They agree to send a Covad rep out. First time the guy supposedly comes, he doesnt ring doorbell nor call and leaves. I reschedule it for next day, he comes two hours before he's scheduled (thank god I was lucky enough to cancel a previous engagement), spends about an hour here and tells me basically he can't find anything wrong with the line. I tell him I've been having problems for the past few days and basically admits that he doesn't know why that would be and says if problem reoccurs that "there are problems you can fix and some you can't." WHAT KIND OF SERVICE IS THAT??
He basically told me I'm sh*t out of luck.
Well, problem starts out again right after he leaves, I call tech support. After some pushing on my part, they agree to try to get him to come back.
It's now the end of the day and he's not coming back I guess because no one's called me to say he has.
Matt, their head tech support, is gonna send me a new modem, but if that's not the problem, I don't know how this will get fixed as no one really wants to deal with it.
Bottom line: This is totally unacceptable. I am really dissatisfied and I would encourage all to stay AWAY from this company. Because if you're service fails, you're gonna be alone in the matter.
I'm chainging over to Speakeasy and am glad to say it!
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Review by (hidden by request)
Posted: 4.6 years ago
(review was emailed from domain britsys.net)
Dallas,Dallas,TX
 Business customer
$75 per month (12 month contract)
Southwestern Bell
CLEC party: Covad
"Pricing"
"Apathy and incompetence from tech support"
"This company went from Jekyll to Hyde--is now a nightmare"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
I've been with Britsys for close to three years. There were no problems back when they were reselling MCI, but last October they forced everyone to switch over to Covad, which meant paying more for the same service. To avoid downtime they encouraged me to get a dedicated ("naked") line for the DSL.
In the past two months my DSL line has been down for over two weeks (entering the third as I write this). Britsys support has been horrible--a complete disaster. The new "24/7" tech support is, frankly, totally inept. They cannot even handle the most basic aspects of their job, such as contacting the CLEC for updates. Here are the highlights of the nightmarishly idiotic service I've gotten from them:
* Instead of following-up by phone as I requested they've sent emails multiple times--hello, if DSL is down I can't read your email!
* They have given Covad the wrong contact information and the wrong hours when I am available for service calls.
* When SBC failed to show up for one repair ticket I called Britsys and the clueless guy who answered insisted that I call the BILLING department because he couldn't escalate the issue or even check status!
* Billing is just a voicemail box and after repeated requests that they contact me they have yet to return my calls. Even after the tech support manager said he would have them call me, they haven't called.
* It's ironic that the team of dummies who work the tech support call center do not know how to contact Covad, because back when my problems first started the tech support person actually told me to call Covad myself and pretend to be from Britsys! Yes, these clowns are a huge joke.
* Get this sequence of events: We did testing to confirm a line problem Mon. SBC never showed on Tues. Covad came by Wed to confirm that, yes, there's a problem in the line. As of Thurs Britsys has no clue at all when SBC will finally be fixing the line. When I suggested they call Covad for this information, the guy (who sounded like a backwoods hick who had just been trained to stand on his hind legs) said he had no way of knowing how to get in touch with Covad.
Now some will defend Britsys/DNS and claim that this isn't their problem, it's the problem with the CLEC (Covad) or Telco (SBC). Well, BS. I am Britsys' customer--they cash my checks. I expect them to deliver the service they promise and I don't give a damn if they have problems with their suppliers. Plus I know for a fact that Britsys support has bungled matters multiple times. If Britsys can't take responsibility for their service, what good are they? The answer is they are totally worthless.
When the chips are down, Britsys will not help you. As I said, billing doesn't even answer the phone or return messages. Tech support is a call center filled with disgruntled losers who got fired from McDonald's. They honestly appear to be sub-mental. Oh, they cash my checks fine, but they are completely uninterested in me the moment I have complaints about service. The attitude is incredible.
The moral is that the longer the chain of companies you have to deal with (Britsys-Covad-SBC), the worse the service is going to be, especially if the first link in the chain is Britsys.
I have already made arrangements for a new ISP to install DSL on another line. Ironically, that will probably be done before my current line has been repaired. I DARE Britsys to charge me a cancellation fee when this is all over. I still have plenty of anger to get out of my system at them.
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Review by jayman221
UPDATED: 4.6 years ago
member for 4.7 years, 5 visits, last login: 4.3 years ago
Chicago,Cook,IL
$65 per month (12 month contract)
about 15 days
Ameritech
CLEC party: Covad
"Had a great service with MCI"
"Britsys changed its name to DNS..it changed too!!!!"
"Stay away - All good things come to an end."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
I was a very happy customer with Britsys. I signed up for MCI service with static IP addresses in Jan of 04. Not one problem with the connection. I even talked to people at Britsys on the phone. Yes they answered the phone...even tech support. All the reviews are true and I will make similar claims. I guess all good things must end.
Roll the clock to Oct of 04:
I received an email from Dedicated Network Solutions. Ummm????..I realized that it was Britsys telling me that they are dumping MCI and I need to swich to COVAD. They explained that the support was lacking at MCI. What it did not make clear is that COVAD uses PPPoe. I had a trouble free static IP address from MCI. The email also did not have an SLA and last, if you click on a link, it states that I have a 30 day trial, after the 30 days I will be charged 199 if I do not continue with Covad for 12 months. I did not click. I trusted DNS was doing this for an improvement, still to this day not sure how COVAD would improve my service. At that time, I was a happy trusting customer.
The Conversion:
Problems, Problems and more problems. I got a voicemail every time I called including sales. I received confusing emails from Covard stating that if certain items were not done, the request will be cancelled. This was taking place as my MCI service was disconnected immediately, DNS told me the conversion process would begin at the end of the month. Opps.
DNS with Covad:
Problems and Problems. Forget using the phone unless you like leaving voicemail. I received emails back sometimes a day later suggesting very basic solutions. They were all very nice, but my DSL never worked more than a few hours on the weekend. I travel during the week, so trouble shooting was pretty tough during the weekend when I was home. The service was sooo bad I gave up, I am out the 199 as of Feb 05.
This will end up in small claims court. I could care less if I collect my 199 back knowing the plane ticket to Chicago will cost a lot more than 199.
I will be back with MCI through Cyberonic. I will post another review on the service.
Update - Apr 05. Cyberonic and MCI are running like a well oiled machine. I have not called support due to a down line. When I travel, I leave an internet radio running. I was curious if it would still be running when I arrive home. Answer - Yes.
Suggestion - If you move from Britsys, ask Britsys to release the covad line to Cyberonic or whomever. Have Cyberonic move the account from Covad to MCI. This was a bit confusing for Cyberonic and myself frankly. It was done and I am back to a stable static IP address.
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Review by borabuddy
Posted: 4.6 years ago
member for 4.6 years, 0 visits, last login: 4.5 years ago
Rutherford,Bergen,NJ
$40 per month (12 month contract)
Verizon
CLEC party: Covad
"None"
"Read Below"
"NOT recommended. Stay away, shady business practices."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
I signed up with Britsys when they offered the Cable Buster service. I was happy with the service for more than a year, when I got an email stating they were changing from Worldcom to Covad. With the assistance of someone in sales, they agreed to change me to a new plan that would result in minimal downtime.
What they didn't inform me was that they would be changing me from my contract to a NEW contract. The price would change from $40 to $60/mo, and that I would be liable for a setup fee, which I believe was over $100.00. This was never made clear, I NEVER authorized NOR signed a new contract. Furthermore, their coordination of the installation with Covad was pitiful. (Missed appointments, lying about availability of a Covad technician. He showed up without an appointment!)
I call them - I get no answer. I leave a message, no answer. I send email, I got no answer. So - I'll write reviews about them now and have registered my dispute with all of their charges on my American Express card. Oh, and the ultimate insult - they have charged me again, 2 and 1/2 months after they told me they cancelled my service, for another $104. They don't even bill on any set schedule!
I'll be registering my complaints with the Better Business Bureau both in North Carolina and New Jersey. This is totally unacceptable. Order service from them at your own risk. They don't have 24/7 support, and they don't answer your calls. Good luck if you do choose them!
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Review by barbi310
UPDATED: 4.7 years ago
member for 7.3 years, 660 visits, last login: 1.4 years ago
Dumont,Bergen,NJ
$60 per month (12 month contract)
about 14 days
Verizon
CLEC party: Covad
"Tech support remains decent"
"Misled me into switching into inferior Covad"
"I am sad to leave but had little choice..."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
Final update: Returned equipment in December, received refund check in January for the unused service from the MCI contract. Apparently my "no obligation trial" with Covad was not free. It would be a good idea to keep track of equipment returns (dates and tracking numbers) as Britsys was asking me proof I returned the equipment, long after the chack was deposited.
Update 11/30/04: Apparently claims that Covad can supply me with 1.5/768 as I was originally contracted were false. The best they can give me was 1.5/384. Would I have switched if I was told this all along? Probably. Now that I realized I was hoodwinked would I do business with these folks? Mind you, these folks never apologized, just explained that I could no longer get the same service level because I was now 13800 feet from the CO. Funny when I signed up initially I was 10500 feet away. To top it all off I am unable to sign with any (ex-Rhythms) reseller due to a contract dispute in Verizon CLEC region. Now I am waiting for Covad to release my line.
When that happens I will post my final review.
---------------------------------------------------------------------------------- ---------------------------------------
Update 11/8/04: In late October I was sent an email indicating that their preferred supplier had changed from MCI to Covad. Their explanations of outsourced tech support and declining service sounded like lame excuses to me since I experienced very few outages and have not noticed service degradation. I was assured that the outage would take no more than a week.
I had Covad before I had moved to the present residence and signed up to Britsys. They cost more than the default DSL carrier and customer service was in the same league. Tech support utilized was already outsourced.
I requested service to be disconnected on 10/25. Service was not disconnected until 10/27. DSL carrier was present until 11/3. According to the online status check, I would be connected on 11/10. What is especially annoying about this switch is that it is due to a change in business relationship.
According to Britsys sales, who is the responsible party for instigating this wonderful scheme, I have thirty days money back guarantee to evaluate the service before committing for 12 months. Since I have three months of prepaid credits with the MCI service, I will be monitoring service levels very closely.
I am already unhappy I have to pay 30% more for the same level of service and it is unsettling to hear others report their static IP is really PPPoE and that upload speed is 384 vs 768 as promised.
Let's see what happens in the next month...
---------------------------------------------------------------------------------- ------------------------------------------
Update 5/17/04: Had a handful of outages but they happened while I was not home. Service was restored by the time I returned. Throughput remains consistent at around 1260/620. About 8 months remain in my contract; if this performance is maintained I would not bother looking elsewhere.
Boy am I glad I did not go with the incumbent DSL provider!!!
---------------------------------------------------------------------------------- ------
Original Review:
Wow. I am still in shock from the painless order and installation experience.
May: Started reading about the rave reviews.
June: Called to inquire about availability to the neighborhood and distance from the house. Beth answered and was very friendly, knowledgeable and professional. What I liked was that there was absolutely no pressure to purchase anything whatsoever.
July 23: Called AM to order cable buster service. Kelly took my call and verified service still available. She quoted distance at just over 10000ft from CO to house so I would be qualified for 1500/768. Faxed in forms same day. Question about my order form was answered by email.
July 24: Email indicating July 29 provision date received.
July 28: Email indicating self-install kit shipped with tracking number.
July 29: Received self install kit. Wait until next day to turn on.
July 30: Hook up Cisco 678 and router. Discovers Cisco 678 in router mode.
July 31: Matt responds to email indicating they can change to bridge remotely. Calls tech support and Doug responds. Cisco 678 remotely changed to bridging. Surfing very happily, 1550 down/620 up. Upload speed not up to advertised, but there are zero complaints here.
Static IP, SLA of 50% synced speed, no server or sharing restrictions, friendly, no-nonsense support, less than $50 per month. If these folks can keep up with the service offered, they need not fear the ILEC because ILECs are unable to compete under these terms.
Will rate Mail, DNS and news at a later time.
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Review by rodian
Posted: 6.5 years ago
member for 6.5 years, 21 visits, last login: 4.7 years ago
Los Angeles,Los Angeles,CA
$49 per month (12 month contract)
about 27 days
SBC
CLEC party: WorldCom
"Friendly, decent sales."
"Bad upload speeds, pert online support."
"If all you do is download files, I'd recommend them. If you upload data in LA, I don't."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
|
Took forever to co-ordinate a new phone line and get SBC to arrive on the days they
said they would but didn't.
SBC then bailed a couple of times on the line conditioning dates with BritSys.
Once I received notification, things worked. I had to have Britsys support
kick the modem into bridge mode although it was supposed to have been
preconfigured.
I still had my cable modem around (I'd been a cable user for almost 6 years
in LA, but as Comcast are currently screwing users by raising their rates an
extra 32% I decided to bid them adios), so I decided to run some benchmark
tests between the two.
I didn't expect the download speeds on the DSL to match my cable (which once
in a while would clip 2mbits) but I was extremely disappointed in the upload
speeds reported here at dspreports.
My average speeds appear to be 1227/6 kbps, yeah that ain't a typo. The fastest
has been 1279/53.
So I got in touch with BritSys support. Somewhat friendly, but snotty responses
at times. I assume I'm always assigned the same person, but he seems to be
working early morning through night. So I'm suspicious that it's only one guy
who works from home.
Anyway, after mentioning my speeds he connected from his home machine
and was clocking around 600 kbps on my uploads.
I switched back and forth between my cable modem and the dsl modem,
always the same. Very crappy upload speeds on the dsl side. I tried several
other speedtest sites and the best I ever got was about 175 kbps.
Anyway, Britsys had Worldcom also try some ul tests, they were getting
600 kbps too.
Support at Britsys insinuted that it was my machine. They said they could
send someone out but it would cost me $200 if they couldn't find a problem.
Yeah right. After $200 for a new phone line and another $100+ bucks for
dsl service I wasn't going to risk some PC bigot coming out, pluging in
his laptop and saying everythings OK.
So I ran some tests from work, lo and behold I would sometimes clip over
600 kbps. However, there was a ramp-up of speed over time. This I think
is related to the problem. I assume that bandwidth tests use small files for
uploads, so if it takes a while to crank up, I'm going to get lousy results.
I also ran my laptop as the server on the DSL, same dslreports speeds.
I've learned a little about POP's and the closest one that BritSys has to
LA is some place way down in Orange County (according to mapquest
that's 42.1 miles from LA airport).
So if you're in LA and you want to run your own web server or upload any
data, I don't recommend Britsys. They're fine for cruising the net.
Another problem that I have are traceroutes that choke, they also get
caught in loops and sometimes get stuck on the same ip. Here's a
response from Britsys support a week after I first asked them what
was going on:
"I did look further into this and the reason you see the loops is our router
gives ICMP request the lowest priority. When you do a tracert and it can
not successfully do a lookup or get a response it tries again and again,
hence why you see the loops. Running trace routs to this server is not an
accurate test. This setup is by design."
I could be wrong, but that doesn't sound to me like decent service is being
provided.
I also get the impression from Britsys support that my being a client is a
pain in their ass. I don't suppose they think too much about the reason
they have the job in the first place.
Anyway, I've wasted many many hours on this and I'm very disappointed.
I have some friends in LA who want to ditch their Comcast cable modems
and are awaiting my experiences with Britsys. Although they're more casual
users than myself, I'm *not* going to recommend Britsys to them.
And yes... I ordered 1500/768 at $45/month, the "cable-buster" plan.
Static IP.
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Review by sprugh
Posted: 6.8 years ago
member for 6.8 years, 0 visits, last login: 6.8 years ago
Chicago,Cook,IL
$79 per month (month by month)
about 30 days
Ameritech
CLEC party: WorldCom
"Excellent tech support. Good bandwidth."
"Modem sent configured incorrectly. Long time to provision"
"I would recommend these guiys for good support and banwidth"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
These guys seemed very competent. Unfortunatley, Worldcom sent the modem set-up wrong. So, I had to spend a couiple hours on with tech-support reconfiguring it. Even though this was a pain, tech support was extremely helpful and the tech even gave me his home number to call. After we got it configured, the DSL came up no problem at 1.2/700 which is pretty close to the 1.5/768 they sold me.
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Review by ryno69
Posted: 7 years ago
member for 7.4 years, 11 visits, last login: 6.8 years ago
Chico,Butte,CA
Business customer
$69 per month (12 month contract)
| Connection reliability:
Tech Support:
Services:
Value for money:
|
------=_NextPart_001_00B4_01C28BDD.D942C460
Content-Type: text/plain;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
Dear DSL Reports
I would like to share my experience with you on two companies. Company
one is
called Brit Sys inc out of Durham north Carolina.
They are terrible and should be avoided at all costs.. I had been using
them for going
on a year and a half, because there was one one else in my area to get
DSL through other
than Pac Bell and well we all know how they are.. Anyway i have almost
always had
trouble with my connection speed and never really got it resovled. So
about three weeks
ago my connections really started getting bad and everytime I would call
them up they
would tell me that they were working on the trouble and they were
talking to their main
provider which happens to be New Edge Networks. anyway to make a long
story short
after the last time of contacting them about this ongoing problem and
they assuring me
that they would have it worked out for the following Monday, they
didn't. What I got was
a legal letter from Brit sys Inc saying that end of the week they were
terminating their
contract with New Edge and that we had to make arrangements for DSL with
another
provider. Well we all know that it is really impossible to get DSL in a
week or less...
so I have been without DSL for 3 business days and yes I lost over $750
because of
Brit Sys Inc. I was able to get on the phone with New Edge directly and
they got me
in touch ASAP with www.transedge.com who is their authorized distributor
for northern
California and they had me back on in under one hour until the new ips
come through.
Now I just wanted to let everyone know that I think they are very good
and if you need help
contact The rep who handled my switch, she was great.
Ask for Harmony 866-753-4531
heoburn@newedgenetworks.com
__________________________________________________________________
Chris Petrillo
chris@rynowebdesign.com
»rynowebdesign.com
ICQ#: 150875381
Current ICQ status:
+ More ways to contact me: »wwp.icq.com/150875381
__________________________________________________________________
------=_NextPart_001_00B4_01C28BDD.D942C460
Content-Type: text/html;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
Dear DSL Reports
I would like to share my experience
with you on two
companies. Company one is
called Brit Sys inc out of Durham north
Carolina.
They are terrible and should be avoided
at all
costs.. I had been using them for going
on a year and a half, because there was
one one
else in my area to get DSL through other
than Pac Bell and well we all know how
they are..
Anyway i have almost always had
trouble with my connection speed and
never really
got it resovled. So about three weeks
ago my connections really started
getting bad and
everytime I would call them up they
would tell me that they were working on
the trouble
and they were talking to their main
provider which happens to be New Edge
Networks.
anyway to make a long story short
after the last time of contacting them
about this
ongoing problem and they assuring me
that they would have it worked out for
the
following Monday, they didn't. What I got was
a legal letter from Brit sys Inc saying
that end of
the week they were terminating their
contract with New Edge and that we had
to make
arrangements for DSL with another
provider. Well we all know that it is
really
impossible to get DSL in a week or less...
so I have been without DSL for 3
business days and
yes I lost over $750 because of
Brit Sys Inc. I was able to get on the
phone with
New Edge directly and they got me
in touch ASAP with www.transedge.com who is their
authorized
distributor for northern
California and they had
me back on in under one
hour until
the new ips come through.
Now I just wanted to let everyone know
that I think
they are very good and if you need help
contact The rep who handled
my switch, she was
great.
Ask for Harmony
866-753-4531
heoburn@newedgenetworks.com
_________________________________________________________
_________
Chris
Petrillochris@rynowebdesign.com
»rynowebdesign.com I
CQ#: 150875381
Current ICQ
status:
+ More
ways to contact me: »wwp.icq.com/150875381
_________________________________________________________
_________
------=_NextPart_001_00B4_01C28BDD.D942C460--
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Review by Templar00
UPDATED: 7 years ago
member for 7.6 years, 12 visits, last login: 7 years ago
Port Huron,Saint Clair,MI
$79 per month (12 month contract)
about 15 days
Ameritech
CLEC party: New Edge Networks
"avalible"
"price so far bad install support"
"to expensive for the speeds but its the only thing avalible."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
Third update:
Well 3 weeks ago I was down for a week. Then finally got my line back up before I had to goto Chicago for a buisness trip. Came back to no service Because Britsys got there newedge contract teminated for not paying there bill. So I got about 6 months of crap overpriced service and bought a sdsl router I will probly never use again. Good point is I no longer have a contrcat with these clowns. Time to go cable and get some decent service.
Third Update End:
Second Update:
Well I have ran into a bunch of downtime. Once for a whole week. Totalling probly a bit under a month in the 6 months I have had the service. Britsys stand on downtime its not there fault and will give no credit for downtime.
Next new complaint. There is not a billing date. They will tell you billing is on the 5th but iots not. Billing is By the 5th. So these guys will take money from your account when they feel like it up to a week in advance of the 5th. Nothing like having 80 bucks disappear from you account a week early to mess up your budgeting specially when its right around the 1st.
Third complaint they don't have enough billing people. When you call you ussually get a msg telling you to leave a msg and they will call you back. Well I think thats horridly unprofessional. You can't even stay on hold all you can do is leave a msg. Then disconvience you further by having to wait for them to get around to calling you. Tech support is the same way ussually Ill get thru to them but have had to wait up to a day for them to call me back once. They generally get back to you in a few hours though. I have to change my billing account info and have called for the last 3 days and not been able to get to a billing rep. I am not going to leave a msg with account info eather.
Service works well when it is working but dealling with britsys is a pain when you need something done. Tech support is a lot better than sales or billing though.
End of Second Update:
Update:
installer from newedge got here guy was great got the stuff done quick help me with crimping a couple cables since I forgot I lent my crimper out. Britsys had not yet built there network to accept my modem had to wait about 6 hours since some sort of power outage was stopping them from doing it.
Speeds are good as advertised. Had a breif hour or so outage the first night has been up since then. I play EQ and RTCW and other games on line and I get lag spikes from 1 to 3 seconds long that knock me out of the games. Some times it doesn't happen for hours sometimes it happens 3 or 4 times a hour. I have never had a game sitting where it didn't happen at least once. I can get right back on but its very annoying.
End of update:
Well I called for avaliblity and told them that I was not planing on having phone service. They said fine took my area code and exchange and told me I had avaliblity. They faxed me a contract I faxed it back.
The previous occupant of this house had phone service and didn't turn it off so had been using that for dial up. Well about a week after I faxed the contract my line got real staticy and I could only connect at a max 28K instead of the 46k I first had gotten. I went out and checked the phone box to see if everything was ok. I noticed 3 lines installed previously there was 2. I contacted the sales person that had faxed me the contract asking if they had installed the line and explaning the static. I asked if she could get them back out to fix the line. I consider if they messed it up on install of another line they should come fix it. She mailed me back saying I had to contact the phone company to fix my line and that she would check my account to see if the line was in.
Later I recieved a mail back saying that my account was in pending/near reject status because I had not supplied a Port Huron area phone number. So I mailed her my area code and exchange again. Another mail came in telling me she couldn't do it without a phone number and wanted me to activate phone service that day. I use caller id to get the phone number here and mailed it to her stating that I hope this wasn't indicative of my future service. I then recieved another mail back stating that I had not filled the required number in and pointing the blame for the delayed install on myself. I have replied that that line with a phone number is not marked required and no where on the contract is it stated that I had to have phone service. I am interested to see what will pop in my inbox next.
Also not being able to install a dsl line without a phone line is totally wrong. I had dsl service in Chicago with no active phone anytime I had been in that apartment. I had to call a few dsl places to do it but I got one on the 3rd or 4th try that all they needed was a address and a month later I had DSL. I am also posative I asked about not having a phone when I order because of the problem I had getting service in Chicago even though the sales rep doesn't "remember" me saying that.
To boil it down I am disappointed with them totally pushing off repairing a line that was broken by someone they contracted to install the dsl line. Not contacting me immediatly when there was a problem with my order is the major point and the attitude of the sales person is another kink in the pipe.
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