dslreports logo

Review by russshoe See Profile

  • Location: Jenison, Ottawa, MI, USA
  • Cost: $49 per month (12 month contract)
  • Install: about 2 days
  • Telco party AT&T
Never goes down
Great Price Great service
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

Deluxe Dynamic DSL up to 384k-1.5mb x 128k-256k for only $29.95 a month!

member for 21.9 years, 1832 visits, last login: 8.2 years ago
updated 12.2 years ago

russshoe
join:2002-04-21
Jenison, MI

russshoe

Member

GOOD NEWS

Follow up has improved a lot! They deserve a AAA rating!
russshoe

russshoe

Member

Iserv

Contact Tracy Pryce at Iserv for excellent service and support
Deluxe Dynamic DSL up to 384k-1.5mb x 128k-256k for only $29.95 a month!
25139889 (banned)
join:2011-10-25
Toledo, OH

25139889 (banned)

Member

Expensive

when ATT is cheaper.






Review by felonious0 See Profile

  • Location: Wyoming, Kent, MI, USA
  • Cost: $64 per month
  • Install: about 14 days
  • Telco party Ameritech
tech support had a good escalation procedure. tracked well.
I'm at 15,000 feet...a little flaky.
worth it. I'd do it again.
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

PPPoE, ethernet modem, self install, dynamic IP.

Acceptable connection service, and great customer service. They answer the phone with a person right away (unlike the phone company) This is replacing my cable service...which has been diving in speed on a regular basis.

I'm at the end of the run and the technician suggested I go with the 768 max speed for better consistency, but I went with the 1.5. There is some flakiness during heavy downloads, but I've never dropped the connection...it just stutters a little every now and then. The tech told me my line is "populated at 93% and they like to see it under 75%"...whatever that means. But that explains the jitters. My speed is consistently 1.1Mbps on the tests here and varies on other tests, but is never below 800Kbps.

The only time I've been without service was once when Ameritech goofed up a switch somewhere and everybody lost service.

Overall, the customer service shines and I think that is important. I don't have time to sit on the phone on hold for half an hour.

Biggest challenge was running a dedicated dataline to my home office. My inside wiring was really bad. I got 1.3 at the box outside and 60k in the office. I put a splitter and a filter in the box and ran CAT5. Works well.

member for 21.9 years, 51 visits, last login: 19.7 years ago
lodged 21.9 years ago

felonious0
join:2002-04-25
Grand Rapids, MI

felonious0

Member

UPDATE: had to cap my line speed

Well, it finally came down to capping my line speed at 768. I'm consistently in the high 600's, and Iserv lowered my monthly price for it. The line is now solid...no stuttering.