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Review by Jeremy1976 
member for 27 days, 9 visits, last login: 15 days ago
updated 19 days ago
 Belfast,Waldo,ME
 $50 per month "Speed is back to normal for me" "Not sure how long it will last" "I'll keep my fingers crossed"
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I dont have many options where i live i have underground utillities to my house and i live 500 ft from the pole so im pretty limited. I used to have Verizon and then they got bought out by Fairpoint i had a 3 mb dsl line and synced up at 1.5. So i decided to opt for GWI which offered a 10mb dl and 1mb ul. Pretty much my service has been very very sporadic with no connection or a weak connection to 6mb at the best. The problems are so bad ive made at least 50 phone calls to tech support, they must have a log on me 10 pages long because now when i call them they wont do anything to help me. As soon as i give them my user id theyre like oh this guy again. What can i say i pay $75 a month for phone and internet through them and im extremely unhappy with my internet. I never get a consistant connection its usually 3mb or less and i want better speeds. I play alot of games on my ps3 that is pretty much what i use my internet for the most thats the important thing for me and the experience is lousy. When i first started calling tech support they would mess with some settings and get me close to 6 mb dl again over the phone but now they wont even bother all they say is weve done everything we can on our end. Im so annoyed with them thats their job. When i lose half my speed thats a problem i shouldnt have to call them 5 times a week. Im gonna switch back to fairpoint i guess just because its cheaper and at least with them my connection was consistant even though it was slow, but i think the ping times were better with fairpoint. GWI says they offer high speeds but be careful because it might be a lousy connection that you have to keep resetting your modem and calling tech support a 100 times. And if you call to much tech support knows who you are and wont help you at all anymore. Ive had service through them four about a year, theyve got enough of my money.
Update: 1/23/12 So i had a visit today from a tech support guy his name was Frank he was a nice guy and seemed pretty knowledgeable he got my bandwidth back to normal for me. I discussed with him how i was actually more concerned with my Ping/latency then my actual bandwidth. He did some further tests and at my local hub and NID outside and found some grounding issues and has put a ticket in with Fairpoint (they are the telephone company who owns the lines). Hopefully they follow through with this. I was really really close to switching back to Fairpoint. I actually still have an order in with them to switch my line back over but ill call and cancel it in the morning. I feel like they are actually trying to fix the problem for me now and ill give them one more shot. I'll keep my fingers crossed and update when i know more.
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 | | Tech visit? Hello, this is Erick with GWI technical support. I am sorry you have been having connection issues and would like to help. I have a tech in the Belfast area today and we may be able to fit in a visit if you are available. Please give us a call at 800-229-2096 and ask for Erick in level 2. I look forward to hearing from you! | |
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Review by MaineMike
member for 7.6 years, 40 visits, last login: 42 days ago
updated 42 days ago
- Portland,Cumberland,ME
- $50 per month
- "No problems - Good Service"
- "This is a good deal!"
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I have been using GWI for over seven years. I currently get 12 Mbps down and almost 1 Mbps up for $50 per month. I think it's a good deal and I like supporting a Maine company.
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 braynesPremium
join:2005-03-14
Waterville, ME | gwi YES It about the only real game in the state,very hard to beat.
Bruce | |
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Review by hammerken
member for 6.5 years, 14 visits, last login: 88 days ago
lodged 88 days ago
- Sanford,York,ME
- $80 per month
 about 2 days- "Great service, reliable and as fast as advertised"
- "none"
- "fair price, good product, best offering in the area"
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They have great customer service, reliable, and fairly priced. Recent speed upgrade was a little overdue, but was at no increased cost! that' and phone service, all for a bundled savings. Recommended in the area as the one to use, cable was spotty and poorly supported.
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Review by erikthebean
member for 4.6 years, 871 visits, last login: 9 days ago
updated 167 days ago
- Manchester,Hillsborough,NH
- $50 per month
- about 7 days
- "Extremely Stable Internet"
- "No Static IP's G.DMT connection"
- "Not a bad price"
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Well MV Comm went under so I needed a replacement. I know that GWI serves Manchester, Exeter, Portsmouth, and Dover so since i'm in Manchester I figured what the heck. Placed the order with them, the deal with GWI is what you sync at is what you get. I was told by their sales dept that I could sync up at around 7-10 Mbps, but it looks like i'm on a older DSLAM (g.dmt not ADSL2+) so i'm only sync at around 3Mbps :-(. I kind of expected that, but if I was on ADSL2+ I think I would get faster speeds. That isn't the end of the world though due to reasonable latency rates, and I like that they use SPRINT for a upstream along with Level3.
All in all i'm satisfied. Wish i could get a static but i'm a residential account, plus if anyone can hear me ADSL2+ please :-D.
UPDATE: So GWI (Ryan) called to see how my line was doing. He was great to deal with I told him about my line being on g.dmt instead of ADSL2+. He did some changes swinged it over to ADSL2+ and didn't notice much of a difference and said it looked better on dmt so it was left there. He seemed to know his stuff and was able to answer all of my geek like questions. I totally recommend these guys.
8/28/11: I had GWI, but got a better price from a local company in New Hampshire, so I recently canceled my service. These guys are very good and I would recommend them.
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Review by ElJay
member for 7.9 years, 1595 visits, last login: 10 days ago
updated 190 days ago
- South Portland,Cumberland,ME
- $50 per month
- about 4 days
- "Incredibly reliable connection with stable, predictable speed. Local company."
- "None"
- "A great, local option for broadband"
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I've had great experience with GWI at two locations since 2004. The connection is rock solid and the speeds are very consistent. In the rare occurrence when I need to contact tech support, I've always been helped in a friendly, competent manner at any hour of the day.
GWI has been deploying speed increases recently and I found my connection speed bumped up a bit, even though I thought I was already maxed-out for my distance.
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Review by wcnghj
member for 3.7 years, 67 visits, last login: 204 days ago
updated 211 days ago
- Rumford,Oxford,ME
- $66 per month
- about 16 days
- "Local Provider, Fast and Reliable ,Low latency, Cheap Long Distance. No blocking of port 80."
- "Free Caller ID is number only"
- "Excellent provider, more reliable than Cable and Fairpoint in this area!"
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Update 7/15/2011: GWI recently changed their speed tiers,and will be automatically switching customers in the coming months. The new plans are 7/1 for $29.95 when bundled with phone and $34.95 for 20/1 when bundled with phone! I called today and they were able to switch me from the 5/1 to the 20/1 for no price increase! Cool! They said I would be able to get up to 16/1 based on my distance.
»www.speedtest.net/result/1387392033.png
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Update 4-16-2011: Things are still going great! Speeds are regularly more than 5mpbs(usually 5.04) and uploads are around .85, on the 5/1 plan. I now have all Maine phone and internet for $59/month after tax. It is wonderful.
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Update 5-31-08: I have upgraded to 5/1 for $4.95 more per month, I am working on getting my Westell 6100 working with GWI in hopes of getting better speeds than I am with the GWI provided modem.
GWI Supplied Modem:
»www.speedtest.net/result/278213995.png
Older Verizon Modem:
»www.speedtest.net/result/278233195.png 
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It all started when Fairpoint took over DSL and Phone in the area, I wanted out. The first day Fairpoint took over, we were without DSL for a few hours.
I decided to give GWI a spin. I ordered the Local Phone and Regular(3/768) DSL for $60 a month, and added inside wire maintenance for $3.33 a month, bringing the total to $63 a month. This is $1 cheaper than verizon was(:p).
The Cons:
*Included Caller ID is just number ID(They clearly state this).
*If you want full Caller ID, you have to get it with other services(3 way calling,etc. This costs $5/month extra).
*Phone service took 16 days to get setup.
The Pros:
*Call Waiting is included for free on all phone planes!
*Internet speed on the download side is higher than advertised, and upload is very close!
*DSL only took 2 days to get the modem, and 2 more days for service to be active, 4 total days!
*https://selfcare.gwi.net/Login.jsp - Online Service for Phone Logs!
The modem provided was an older Westell model.
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 Review by scotepi
member for 247 days, 9 visits, last login: 201 days ago
updated 247 days ago
- Augusta,Kennebec,ME
- $50 per month
- about 7 days
- "Good speed, nothing blocked, great tech support"
- "$50 for a 5/1, DSL"
- "Little expesnsive but worth it to have nothing blocked on a home connection"
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Its DSL, my first hop is about 25ms and anything beyond that is only another 5ms. I get 4250/768 out of my 5/1 plan consistently. They don't block anything even downloading over 700gb in one month. Port 80 is open. Tech support rocks!
Its a bit expensive at $50 for only 5/1 but I don't have phone.
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Review by buzz_4_20
member for 8.4 years, 2506 visits, last login: 2 days ago
updated 313 days ago
- Presque Isle,Aroostook,ME
- $39 per month
- about 5 days
- "Great Tech Support. People That Know What They Are Doing"
- "Isn't Fiber"
- "Great service with people in the know"
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Got my modem before I was provisioned. Still worked, just not at top speed. I don't have my full upload but after I emailed them and they told me that the signal levels at my modem limited me to slightly less than my 1meg up, i didn't care that it wasn't full speed because the told me it was the signal noise. No BS just the facts.
Now since Fairpoint has ended line sharing GWI has moved to a flat rate $50 plan for naked DSL users. up to 20/1. I'm around 12.5ish all the time. They told me about the exact speed I qualified for with no runaround. They've been great to me the entire time I've has them for Service and have seen virtually no downtime. I'll stick with this company for a long time to come.
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Review by fatpipeblues
member for 326 days, 1 visits, last login: 326 days ago
updated 326 days ago
- Brewer,Penobscot,ME
- $50 per month
- about 5 days
- "If close to CO cannot be beat in Maine"
- "20/1 for $50/month no contract"
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Have used verizon then fairpoint in ME for over 5 years of solid DSL access. Never any problems with either company other than best speeds available was 3/768 plan. Recently GWI updated my local CO equipment which got my notice. Then GWI did away with tiered naked dsl pricing model to flat price regardless of speed. This really got my attention so I called to confirm and then jumped from fairpoint to gwi. To summarize those living close to CO can now get 20/1 plan for 50 bucks month. You will not find a better deal anywhere for these speeds. To note I am about 1000ft run to CO and am using own equipment (westell 327w) which is fine as long as you accept no modem tech support. The line was ready on install date (3-16-11). My modem took longer than usual to sync (several auto reboots) but did come up after 5 minutes. Quick tests showed speeds topped out near 8.5 mps. Looked at transceiver stats and noted line mode was still g.dmt. Quick email to tech support and they switched the line to adsl2 mode w/in hours and my modem synced right to 20/1. Consistent real world speeds of 18.5/1+- The adsl2 connect has been up for days without a release, for all practical purposes this line has a static IP. As unbelievable as it sounds I am now suffering from fat pipe blues as I have no idea what do do with all this new found bandwidth. Streams are flawless, bt downloads rip at 1800 or so when peers can support, and server dl are fast. Other than fiber this is as good as you can hope for anywhere but esp in ME.
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Review by braynes
member for 6.9 years, 3039 visits, last login: 2 days ago
updated 1.1 years ago
- Waterville,Kennebec,ME
- $89 per month
 Verizon- "tec will help"
- "Some what Confusing at first, this is now a moot point"
- "Service is very good, Happy with gwi"
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Up date I moved in sep. and they were excellent in all way about getting my service switched I am very happy and give them a big congrats, thanks to all gwi personal for a great job.
U
I have had Broadband since 1992, with 5 different companies I find that to be sure of service I run a dual wan system, 1 with Verizon and 1 with Roadrunner.
When Verizon sold to Foolpoint I felt the need to change my dsl service.
I have had some trouble getting switch but GWI Did take care of it in a timely fashion,
It would not work well at 15 Megs. So I was moved back to a 10, I am not sure if is has been changed back to 15 yet.
The 2nd line number took a little longer the rest of the phone but it works and that is what I wanted.
I am sorry at this point that I was so RUDE to the people at GWI and will not repeat it in the future.
I encourage all to try them
Bruce
It has been almost a year and time to update my review, over the last year it has has it downs but overall once the problems were ironed out it works very well, I am happy with the service. I feel they went out of there way to fix my concerns and went as far as coming to my home to change the filter, this is GREAT service and I have now told people to go with them.
I am somewhat demanding when I feel things are not the right way, and again GWI took care of me. This leaves me no choice but to raise my rating.
My only complaint is when you send an email you get a canned “call this number, I do not think anyone reads them it just auto answers, so it takes a number of emails before you gat they attention but after that they kick into gear.
Bruce
Bruce Raynes
edit for spelling
update: well they cut my phone over, one number works,thes other says disconected.
this was fixed the 1st thing on monday morning, In the above review I was to upset to be fair so I have now amended it to reflect my services.
Thank you
Bruce
Well I upgraded to redline 3 and get around 12-13 down with my line stats that is great, I am now very happy with GWI and have recommended them to other people.
Bruce
update dec.2010 service is ok, phone line has noise on the line gwi says looks good to them so the net work ok.
bruce
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