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Review by d4588 
UPDATED: 8.6 years ago
member for 8.6 years, 13 visits, last login: 8.3 years ago
 Dallas,Dallas,TX
 $45 per month (12 month contract)
 Southwestern Bell
CLEC party:
 "Fast no-hassle installation"
 "Extemely slow connection for DSL"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
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I too had this company on a pedestal until I was hung up on when calling
in to get a agreement faxed to myself for a signature.After calling to
get an agreement faxed to me some lady answered the phone and said
something to the nature of "We don't answer for them anymore" and then
hung up! What the hell type of customer service is that!
This was the only bad incedent but how many should a customer
experience.(Especially customers who are trying to signed up.)
Ask any person who has ever worked in retail or customer service and
they will say."Treat a customer right and they will tell one other
person about the good experience.Mistreat a customer and they are
likely to tell 10 people)
And that's what I WILL DO.
___________________________________________________________________
Updated 03/23/01 6:30pm Central
Ok,
After browsing back to this site today I saw that this was clearly not a fault of Cyberstation and I will be the first to admit that.
I called Chris Salmon back after reading his reply and he was more than willing to correct the problem.He said that they will honor the 2 months of free service and also send the agreement form to me via email for me to print out, sign and return.
And also he started the order process for me via phone.
Hopefully the rest of the installation will go smoothly.
_____________________________________________________________________________
April 12, 2001
Well,
I finally have a DSL connection at the house again.
The connection is extremely slow and needless to say very disappointing.
Using various bandwith monitor s like www.cnet.com and www.2wire.com and the bing program on FreeBSD I have only had speeds averaging 150K instead of the 1.5M that I agreed on.
Also the past few times I have dropped down to 43K (less than my modem which is free on Netzero) .
Wednesday night I called tech support and spoke with some of their techs.They tell me that there is a T1 that is part of the redundant connection to Dallas that is down which is ok with me.
Later that night another tech calls me back and tells me that he changed some of the routes on their T1 circuit and to reboot my system.I tell him that I have a Linux system and all I would need to do is take the interface down and bring it back up .(which I know for a fact is pointless since the only thing my intefaces talk to is their gateway.)
Once he finds out I'm on a linux system he then tells me "that may be the problem " since they don't fully support Linux.( I don't need any Linux support I need a better connection)
Next aftenoon while accessing my home machine from a BSD box at work I notice the connection is still dog-slow and I call back and they inform me that the T1 is STILL down and tell me to give it until Thursday.(today)
As of right now......Still slow.( I guess that T1 must not be too important)
I happen to be a Unix admin and after speaking with one of the network guys at work, we both agreed
that if my gateway has not changed then ther e was no need for a reboot and even if the gateway changed then I could have just issued `route add default gw ` to fix it.
We change routes here and have never had to reboot any UNIX or windows box.
Oh well,
I'll give a few days and hopefully things will speed up.
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