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Review by deriankeith 
Posted: 8.3 years ago
member for 8.3 years, 1 visits, last login: 8.3 years ago
 79310
 Business customer
 $59 per month
 about 9 days
 Southwestern Bell
CLEC party:
 "Great Tech Support, fast completion of order, fantastic speed"
 "None so far"
 "I highly recommend this company !"
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I placed my order for CyberStation's aDSL "Link" service on 6/13/01, I did my own wiring from the NID to a new phone jack in my home. Service was activated on 6/22/01 and my equipment hooked up right away at 1.5M/128k. My downloads have been consistent at over 1.0M and I have never lost a connection. Over all the service has exceeded my expectations by far. Great Company, Great Service, Great Support !
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Review by chapaj
Posted: 8.6 years ago
member for 8.6 years, 12 visits, last login: 6.5 years ago
Wichita Falls,Wichita,TX
$45 per month (12 month contract)
about 12 days
"Fast turnaround, easy install, good speeds."
"None yet."
"Definitely worth the value!"
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It took less than two weeks from time of order. Ordered on 4/2, got DSL modem in the mail on 4/13 and the service was ready to go that day too. Talk about Good Friday! It was amazingly simple to set up, and I even used WinME ICS to share the connection on another PC. Pretty good speeds. The test on dslreports.com showed around 900-1000k down. I've been playing around with it all weekend and have had no problems. I highly recommend them. And $45/month ain't bad either.
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Review by fps_luigibai
Posted: 8.7 years ago
member for 8.7 years, 1 visits, last login: 8.7 years ago
Houston,Harris,TX
$65 per month
about 27 days
Southwestern Bell
CLEC party:
"Quick installation turnaround, generally friendly"
"have had three outages (more than 1 hour) in less than 2 weeks"
"Problems may have to do with SWB or IPC but it's the ISP that looks bad"
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We have DSL at $65/month (no contract, not until we're live full time). We have a Briteport 8010, with a static IP address.
We orderd the DSL (only one speed) on Feb 10, and went "live" on March 9. However we did not get packets routed out until 3 hours after the installer left; IPC had us hooked up on the wrong pair on their end and didn't route packets to Cyberstation until that afternoon.
We were live until March 13/14, when we were down nearly a whole day. Cyberstation did not return the single support call we put in, but we got in touch with IPC who spent some time sorting out the problem. It sounded like it was a glitch in their customer database: not a great sign.
We are now down on March 20 since the evening of March 19. IPC can't seem to find the problem, and Cyberstation did some simple checks and opened a trouble ticket with IPC themselves. We'll see if/when this gets resolved. For the record, Cyberstation did not call back on the tech support voice mail I left, but did answer the phone when I called back a few times. My advice would be to blow off leaving voice mails and just keep calling back. Once they're on the phone they seem pretty friendly, although one tech suggested I turn off the modem for 30 minutes and then try to retrain it (Is that a polite way of saying go away? Tried it, it didn't help). James, the tech who did help, walked through some checks and called back when we got disconnected. Thanks, James.
Meanwhile, I'm sitting here puzzled. I've got a modem with a solid WAN light on (is it trained?); IPC says my circuit is dark with an open by the CO (?); so is it SWB that has it all messed up? Or IPC can't find my pair?
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Review by lant1
Posted: 8.7 years ago
member for 8.7 years, 18 visits, last login: 4.9 years ago
Cleburne,Johnson,TX
Business customer
$45 per month (12 month contract)
about 41 days
Southwestern Bell
CLEC party:
"Excellent phone support"
"lost initial DSL order, speed slow"
"seems like a good company that is growing too fast and letting things "fall though the cracks""
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I checked dslreports.com for ISPs providing ADSL in my area. I chose Cyberstation because a static IP, at least 5 email accounts for my business, and low cost were important to me. I signed up by phone and was impressed with how easy it was - too easy, I should have known better. A week later I got a call from Cyberstation telling me that my DSL order would be canceled unless I completed my DSL signup (which I had completed and pre-paid with credit card 1 week before.) After a call to my credit card company to verify that Cyberstation had billed my card, and some pointed conversation with the Cyberstation people, my original "lost order" was "found" and we were back on track to get DSL.
Upon receiving the BritePort 8010 External modem I went through about 2 weeks trying to get a DSL sync. After double checking phone lines and verifying the number that the DSL was installed on, still no sync. 1 week of waiting later - magic - WE HAVE SYNC! From that point on the installation and configuration was a snap. I am not too thrilled with the initial speed tests 253down/102up, but still lots better than dial-up 56k.
In short I think Cyberstation provides a good product at a reasonable price. If Cyberstation would work on documenting new orders and communicating via email, all initial order information and setup parameters like IP, DNS and gateway settings in writing, many of the problems I experienced could be eliminated.
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Review by nighthawk25
Posted: 8.9 years ago
member for 8.9 years, 18 visits, last login: 8.8 years ago
Fort Worth,Tarrant,TX
$45 per month (12 month contract)
about 21 days
CLEC party:
"got an Efficient 5861 modem/router for a great price. Friendly staff. Good price"
"Needs and initial config sheet modem i.e IP address, mail servers, DNS servers etc."
"Small company that is starting to expand, good customer service, friendly staff and better price then what SWBELL charges"
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Ordered 1.5/384 at $45
Order through to install took approx 3 weeks no hiccups.
Love the fact that a static IP address is included.
little slow right now but Andy from CST.NET has advised that more bandwith is coming and that should definately bump it up. since Im not playing online games I dont need massive speed just dependable fast connection
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Review by glassgirl
Posted: 9 years ago
member for 9 years, 1 visits, last login: 9 years ago
Wichita Falls,Wichita,TX
$45 per month (12 month contract)
about 22 days
Southwestern Bell
CLEC party:
"Speedy connection, fairly reliable"
"a few install hassles"
"great service for a nice price"
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i got the DSL a month ago and really like it. it's pretty darned reliable, and only recently there have been a few slow times, but when i called they told me that they would be soon adding "bandwidth" for their DSL users.
overall this service isn't that bad, i'd probably reccommend to most people.
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Review by rekoj
Posted: 9 years ago
member for 9 years, 1 visits, last login: 9 years ago
Wichita Falls,Wichita,TX
$45 per month (12 month contract)
about 21 days
Southwestern Bell
CLEC party:
"good tech support"
"n/a"
"best value in town"
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wanted faster connection
Got dsl
now happy :^)
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Review by drumstikks
Posted: 9.1 years ago
member for 9.3 years, 109 visits, last login: 7.7 years ago
Wichita Falls,Wichita,TX
$45 per month (12 month contract)
about 19 days
Southwestern Bell
CLEC party:
"Friendly techs, reliable service"
"When something dies on IP Communications network, good luck getting help from IPC"
"The service is great and im very pleased with the cost"
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I ordered DSL back in March during spring break and a few weeks later the service was installed. I was customer #3 and at the beginning the speeds rocked, and as they have added more and more users speeds have held steady. The process of ordering and installing was good, and my equipment here at the house came in good condition and works fine. Whenever i call their tech support number i'm never put on hold and i like that. The techs really do seem to go out of their way to help their users. IP Communications, on the other hand, can be really frustrating, but that's for another review. Overall, two thumbs up!
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Review by jackal858
Posted: 9.1 years ago
member for 9.1 years, 2 visits, last login: 9.1 years ago
Wichita Falls,Wichita,TX
$45 per month (12 month contract)
about 18 days
CLEC party:
"Employees are nice and courteous"
"None"
"The service and speed is good"
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We are signed up for the 1.5mgbit at $45 a month. This is with the one year contract. The order went very smoothly and so did the installation. The only home equipment is the DSL modem. Our IP address is set. The tech support offered by Cyberstation is what impresses me the most. They have never put me on hold, which is nice. We have had very fast speeds on every aspect of the net with the DSL. Overall: 1) Great service 2)Very fast speeds.
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Cyberstation Incorporated
