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Review by brad152  - Location: Phoenix,Maricopa,AZ
- Cost: $20 per month (12 month contract)
- Install: about 5 days
 Qwest
Good "Consistent Speeds, Great Ping Times"
Bad "Sucks getting a tech who knows what they're doing, but for what i pay, it's fine."
Overall "Now that i have the info of a senior tech here, i am really happy with CL"
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I have CenturyLink's pair bonded 40/5 service (single pair was a little shaky on the upload on my old cat3 line), it's been solid since receiving the new Technicolor C2000T modem, and i have no complaints.
It did take a few weeks to get the pair bonded service issues worked out due to me having a crap Actiontec modem, but they finally fixed it with the modem i was asking for from the beginning.
Overall i'm happy to not give any money to Cox Cable, and have gotten at least ten people i know to swap to centurylink with equal happiness to mine, so all in all they're doing a great job in Phoenix.
member for 7.1 years, 590 visits, last login: 1 days ago
lodged 1 days ago
Comments:
| Review by Cory Becker - Location: Omaha,Douglas,NE
- Cost Contract price not specified. (60 month contract)
- Install: about 14 days
Good "Gigabit, aggressive pricing to compete with Cox"
Bad "Bottlenecked routers between CL + the Internet."
Overall "My connection is no longer the bottleneck."
| Pre Sales information:
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(ratings well above consensus)
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Speed test to the University of Nebraska at Omaha: »www.speedtest.net/my-result/3007785574
Between the router and CL, the speed bumps up to a symmetrical 820 Mbps: »i.imgur.com/ST1k3Dk.png
member for 5.5 years, 2 visits, last login: a few hours ago
updated 2 days ago
Comments:
 | | Epic Saw the review on the overview and was thinking "hmm, what, really..."
Clicked on it and was like "oh ****, he's in Omaha"
It's one thing to know it's available in some areas. It's another to actually see a speed test. I'm jealous as hell! | |
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| Review by wanderer189 - Location: Falkville,Morgan,AL
- Cost: $47 per month
- CenturyTel
Good "Most tech support folks are great to work with and are in the USA"
Bad "DL speeds seldom reach 1/2 of what is advertised, frequent line drops"
Overall "Best available for price and service where I live"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
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Value for money:
(ratings match consensus)
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Advertised as 1.5mb down and 256k up. Uploads are always good, download speeds occasionally get above 1.0mb. Recently, I have experienced line drops repeatedly everyday, and their tech support can find nothing wrong.
For the most part, I am happy with the service, as satellite was my only previous option on the mountain where I live and I was paying 3 times more for 1/2 the speeds.
UPDATE: CenturyTel sent out yet another tech, he once again verified all was just fine with all of my equipment and settings as they always do, here is a screen shot from just a day or so after, showing my download speed slower than a 28k modem using their site for speed test
Attachments:
member for 10.4 years, 181 visits, last login: a few hours ago
updated 3 days ago
Comments:
 linicxCaveat EmptorPremium
join:2002-12-03
United State
 ·CenturyLink
| 28 K ? 28K dialup speed was the de facto modem speed 20 years ago before 33.3 modem replaced it, and 8-10 years before the 56K modem was offered. I still have my 56K modem.
You are currently paying for what is almost the slowest possible "Broadband" speed sold. The problem is most likely between your connection outside your house and the old equipment in the central office.
Do maintain inside wiring insurance!
Chances are if you want something faster you will either opt for cable or Exceed Satellite If you lived in rural America like I do you are squeezed by companies that are forced to serve areas they really wish would dry up and blow away. I live in on of those places. Call your state senator.
--
Mac: No windows, No Gates, Apple inside | |
| | | Charter Per your zip code, Charter is available in your area.
Perhaps you should call Charter to see how much it would be (and for a plant extension if needed). | |
| | Reviews:
·CenturyLink
| Re: Charter linicx: I am loving the feed back, I agree with you , but sad to say I am pretty much forced to using unless I use dial-up, even a 4g aircard will only get a very, very poor signal on this mountain. I had hughesnet business a few years back, but the FAP killed me.
wizkid6: Charter is only available in the city limits and very close surrounding area, like less than a mile, they do not offer service as far out as I live, thx for trying to help a friend out and replying, sure is appreciatted.
Thx to all for feedback, keep it coming. gonna try to get neighbors involved in documenting to help build something to submit to FCC, BBB, etc....
Aslo keep in mind, this has been going on for a couple years now, ever since CL was introduced here.... | |
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| Review by gtj - Location: Golden,Jefferson,CO
- Cost Contract price not specified.
- Install: about 5 days
Good "On time, speeds as advertized, consistent latency, < 60 sec to get to tech support. Can get static IPs on a residential acct."
Bad "Web site is iffy. The reverse dns tool always times out. No native IPv6 yet."
Overall "Happy with the switch from Comcast 100/20 to CL 40/20 both from a price and quality perspective. Don't miss the extra DL speed."
| Pre Sales information:
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(ratings above consensus)
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I'm 1 month in from a switch from Comcast 100/20 to CL 40/20.
Picked up an Actiontec C1000A from Best Buy and called in the order on a Wednesday,
CL still shipped me a modem which they subsequently credited back.
Service was up the following Monday at 4:30 PM as promised.
As I was experimenting with bridged mode, I had to call in to get my PPPoE password and order a block of 8 IP addresses. I think the call took 4 minutes total.
The following Trursday evening, I took a 15 minute outage right at 5pm and after that I was getting only 20/20.
After troubleshooting with tech support they sent a tech out on Sunday who found that my pair had been split across 2 adjacent DSLAM ports. Apparently someone was doing an install that Thursday and goofed my service up in the process. Once the pairs were straightened out, I was back to normal service.
The bad...
The online Static IP Reverse DNS tool is highly unreliable. I had to call in to get my reverse DNS set up. Took only a few minutes.
The Actiontec web interface only works with Internet Explorer. I had to fire up a Windows virtual machine to configure the modem.
No native IPv6 yet but CL provides a 6rd tunnel and I've got one with Hurricane Electric anyway.
Bottom line...
The first week was a little shaky but the service has been rock solid since then.
Calls to tech support never took longer than 60 seconds to get to a live person. Comcast sometimes took 15-20 minutes.
First hop pings are a little higher than Comcast but jitter is nonexistent and there are no spikes or humps in latency during peak times as there were with Comcast.
I've got a block of static IPs which I couldn't get with Comcast.
member for 11.8 years, 3340 visits, last login: a few hours ago
updated 9 days ago
Comments:
watmore
join:2007-07-27
La Pointe, WI | Safari I am able to connect to the Actiontec with Safari. | |
| | | complain about your work century link is the worse company in the words , they just want your money but they want to everything what they want, we paid a lots money but they make your internet really slow if you are thinking my computer bad , it is 4 computer computers bad the same time, please manager of century link have pay attention about this problem do not just close your eye only , maybe you are thinking it is very normal problem, thank you very much if you want to read this problem | |
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| Review by Heespaul - Location: Vancouver,Clark,WA
- Cost: $120 per month
- Qwest
Good "qwest is centurylink. the dsl is faster than advsd. use ethernet home network get tv, dsl, phone < $120/ month "
Bad "Billing changes monthy, spent 1 hour /month to resolve. but do get corrected in my favor "
Overall "Centurylink but only if you nohow to set up modem/router combo. &maintain it especially if using home network. "
| Pre Sales information:
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If you want a carefree bundle or wireless features stay clear of Centurylink! 1) The DSL and phones (landline) is Centurylink. 2) not all features are supported in the ethernet/wireless MODEM/ROUTER. 3) Wireless security is non-exisitent despite all indications given during set up causing wireless security is wide open. In less than 24 hours of activation of wireless oiption had 8 unauthorized users on network. After seeking resolve with Centlink Cust. Serv. Response was "sorry-- We don't suppoprt all features tough luck. Total bait-switch advertising 4) the "so called" bundled DSL- phone-TV is also major bait and switch. Centurylink only bills DIRECT TV. Any issues related to TV are by DIRECT TV Customer service and not Centurylink. This means billing ?'s, signal & programming problems, technical issues ETC are all handled through DIRECT TV. The positives are this. I have been with CENTURYLINKL 19 months for $120.00 for DSL a12Kbpsdown/896 up. Am recieving 15Kbps/ 889Kpbs up. 1/3 faster than advertised speeds than I am paying for. Have had 100% DSl, excluding power outages. Great speed, and so far endless data usage with 2 PC's, a ROKU streaming device. The Direct TV is amazing in signal quality and only 1 incident since install 19 months ago. The real issue has been the monthly bill. It changes every month. loyalty discounts drop after 12 months when 5 year lock on DSL is advertized. Same occured with DIRECT TV. I have had to call alomost everry month to get these random increases clarified. But I have been able to get cost returned to the 120.00 I pay for the bundle. It is allot of work but service is good. If you know how to set up and maintain a home network, and know how to get around the deficiencies then Centurylink Is fine for the price. Lastly options for different services in my zip are almost nil. Comcast is nearly $200.00 per month for same service. I am a handson guy so it is worth it. I think that anyone thinks they will get it all, without poroblems for less than $175.00 is dreaming anyway.
member for 2.5 years, 24 visits, last login: 11 days ago
updated 11 days ago
Comments:
| | you suck This is the worst company in the world they tell you its 19.99 a month but they keep jacking up the price...they started charging me 90 dollars amonth and i switched to comcast | |
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| Review by jasmus - Location: Glendale,Maricopa,AZ
- Cost: $42 per month (12 month contract)
Good "reliable, fast speeds and good price"
Bad "billing issues"
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I've had centurylink internet for about 2 months now and I love it. I used to have cox HSI on their premier plan and i was getting really slow downloads (sometimes less than 1mbps!) I then decided to switch to centurylinks 40mbps down and 20mbps upload plan and i consistently get good speeds no matter what time of the day. I only pay $35 a month for internet alone and I pay $7 for a modem rental fee as opposed to cox I payed $67 a month for internet alone with no modem rental.
my most recent speedtest.. »www.speedtest.net/result/2987413190.png
Fair warning: reviewer joined this month
updated 11 days ago
Comments:
| | Century link Las Vegas Hello, I have been a Century Link subscriber in Las Vegas for 3 years now after literally being accosted by Cox Communications, long story short and this a doozy when I moved to Vegas I pre-ordered a service form Cox before I left the state of Washington knowing my complete address, the woman was polite and stated it could all be set up from out of state and that the installer would be scheduled to be there at the time of my arrival and she asked what I wanted, I said I wanted the least expensive package of both internet and television they had to offer for the time being and that i would upgrade after I was settled in and had more time to investigate my options, so she said they have a limited internet for $12.99 and a basic digital package with limited channels for $24.99, no install fee, or deposit, I say fine
I get to Vegas and tell the guy I don't need their router as the same one I bought to use with Comcast will work i left it sitting in the middle of the room, he tells me I don't need it as he has a free one, all Cox customers get a free modem non wireless same as the one I had so I say cool
the following 24 days my bill arrives and guess what? its for $488.00 I was flabbergasted and called in and she said well this is wrong, that shouldnt be there, and theres this why is it there? hmm she says... anyways your new total is now $148.00 i am like 148 for 12 dollar internet and 24 dollar cable she says yes it looks like you are buying a router from us for $99 I said no I had my own and the installer said it was a free unit and to go ahead and take it its free, she says no thats not right and I say well I'll bring it to your store your only a few blocks away I have as I stated when the original representative asked me is I had one, she says no your 30 period has expired I am sorry but you're stuck with it..
I immediately said DISCONNECT EVERYTHING NOW, yes I was livid, it was prolly cuz I was still experiencing sticker shock..
anyways they are GONE for good its my belief they jacked up the bill just to see if I was one of those pay it and be done with it unlimited funds type? it was her job to retain as much of that bill as she could to keep her job so they sold me a $15 dollar crap modem for $99..
anyways I am wondering why there isn't a positive response for Century link internet?
they are who I went to and I have to say in 3 years they are the BEST company I have ever had the pleasure of dealing with, Comcast a close second in Everett Wa, (comcast always cut deals and made sure I had the latest of equipment for FREE, I have nothing ill to say about comcast you get a little more than what you pay for IMO)
BUT Century link on the other hand is like WOW! I get a blistering unlimited 12mbps for a mere $29 a month, no JOKE, all I have to do is tell them I want the promo price every 6 months and they hook me up, every time and its a very fast and very reliable service only being down once for 8 hrs in 3 years for switching hubs, I do have cat 5 but still its the price that gets me so I have nothing but good to say about CL at this point, in fact they blow Comcasts price of $59 a month for 12mbps OUT IF THE WATER!!!
I feel bad for those that are getting their bandwidth funneled by gamers, Hulu, poker players and what not, they are li8tterally hogging all the bandwidth but pay the same fees?
providers should charge these people for excessive use, some gamers will play for 10 hrs straight and some people will record movies non stop!
providers need to segregate the bandwidth, one for internet users and the others using game ports and movie DL ports, poker as well.. that way there will be enough for those that just surf the net and only use a few gigs a month, some gamers can use up to 300 gigs per month depending on how many games they play at once or how many gamers are in the house hold, total hoggage and it hurts normal users who pay the same amount in service fee's | |
| linicxCaveat EmptorPremium
join:2002-12-03
United State | Enjoy it! Where I live CL says naked net is close to dialup speed. Top speed we see is 10/1.
--
Mac: No windows, No Gates, Apple inside | |
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| Review by OOMJR - Location: Avilla,Noble,IN
- Cost: $45 per month (12 month contract)
- Install: about 3 days
- CenturyTel
Good "Working after another heap through hoops. Things are not getting better."
Bad "Tech support is hard to get, but once you find a good # it's fine"
Overall "Worth it for the end result, just have to bother them on problems. This time around it's taking forever to fix anything..."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
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(ratings match consensus)
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9/20/13 Update
Back again to 70+ ping and 1-3 down on CL tests. Speedtest.net is showing 70 ping with 1 down and .76 up. Pingtest.net is showing 80ms with 90 jitter when on a good day it's 14ms with 0-1 jitter. Sync rates are in great standing. IHD team still emailing engineers but haven't heard back from them. Got a pathetic credit 28$ credit on my 45$ bill. They won't fully credit my account cause it's not bad all the time just when it's busy. Congestion resolution time is 11-15-13... So about two more months. Pathetic. I'm letting it go till then. If nothing changes I might be dropping service and just tether my 4GLTE cell phone that has unlimited data. Rage mode right now.
I suggest avoiding there services if you can and wait till they get things fixed. Wait till you see a good amount of updated good reviews 1st.
8/12/13 Update
Waiting for a response from IHD team. Last night was by far the worse. 2-4 down with 300+ ping. Patience is running dry and every time I touch the internet in anyway it just frustrates me more. So I've been avoiding it all for now and letting CL do their job.
8/8/13 Update
Well, I think the loss balance is effecting me again. Back to how it was in June. Slow at peak hours with high latency. Pretty much worthless again. Emailed my contacts multiple times and no one higher up ,including TalkToUs , is responding back. Pretty upset with it all. Wish there was a different provider up here....
8/6/13 Update
After a balance issue between two near by cities the internet was running fine until the outage on Aug 1st, 2nd. After which the internet was slow and unstable until 8/5/13. It now is running full throttle at 13 ms ping to chicago and 10 down .78 up. As of now I'm happy but I'm hesitant to say I will be forever. Things will happen again, I'm certain.
Support is good if you can weave yourself into the correct #'s. Took me a few phone calls to find the right person to talk to. I know have 3 contacts I can email on the issue that by passes the 24/7 line and chats.
Thanks
Matt
5/8/13 Update
So... Supposedly... The CO supervisor, local tech and his managers are in contact via email with corporate. The fix would consist of moving some DSLAMS to a different rack. They have 3 racks, each can hold 3 DSLAMS, one not being used, one used for 6Mbps or lower and one for 10Mbps. The 10Mbps rack is at 98% capacity at night and they don't see the issue at the 24/7 line, not sure if they can. Each rack is also connected to a gigE fiber line.
Waiting game and contacting them each day for updates.
4/30/13 Update
Check out my test history »/testhistory/1782576/cba7a . During peak hours the line quality tests fail due to packet loss. After peak hours the test works ok but there is packet loss. My connection from my Modem to the DSLAM is 8ms. After the DSLAM that's where the issues are. It's on their end and they can't except that very easily. Took me a 48minute call to the 24/7 line to get this through their head. Their finally looking into the issue.
The Central Office is one street west of my house and this morning there was a Centurylink Van there along with a normal pedestrian car(employee?)
.7 to 10 Down during peak hours(5-12:30) .4-.6 Up. Ping of 100+ to 500.
I can usually ping at 30ms and have 10 down and .78 up to chicago.
Yahoo.com times out on pings and traceroutes.
Google.com pings at at least 130ms.
After peak hours it seems to be testing ok but I'm not home to use it... I work 8-5.
This will be the 2nd time I've had ping/bandwidth issues in my area. The first time around phone support and chat wasn't helping so I filed a FCC complaint. They gave me a new modem for free and fix the issue. If came back about a week later and I was offered a tech's direct number. He went out and switch me to a newer card at the Central Office. This fixed the issues until 4/28/13. I seem to be back where I was before. I'm guessing it's a bad card or they are having packet loss on their end. I called the tech and he doesn't work in my area anymore so he wasn't of any help. I called the 24/7 service line and they said I had to average 300ms ping with low bandwidth for them to issue it as an actual problem. I kept on them and they said they would look into it. Put me on hold a couple times to talk to a 3rd party company(that I assumes monitors and remotely fixes issues). They said they would see if they could remotely fix the issue and if this wasn't possible they would send a tech out. The window of the issue getting fixed is 24-48 hours. I'm expecting this to be done within this given time line. If it isn't I will be filing my second FCC complaint against the company, which I don't want to do but I don't like getting horrible service and paying for it.
-Matthew Raupfer
1-23-12 Update
After about 6 months of service my package 10Mbps down and 860Kbps up has become a horrible experience. I'm getting "the engineers are working to resolve the bandwidth issue in your area" line for the last 4 months... I can't get my 10 down anymore at anytime and during peak afternoon/evening hours I will range from .6 down to 1Mbps. My upload usually stays around 860Kbps. I've contacted Joey once again about the issue and a local store about it. Waiting for replies right now. Online chat hasn't helped one bit with the issue.
Ordered 10Mbps/896Kbps
1st day it was installed was able to ping Chicago server @ 14ms with a bandwidth test of 10.5Mbps/860Kbps
2nd day the ping went up to an average of 50ms to the same server.
Called 1-877-646-3282 to see if they had me set on interleaved rather then fast mode.
They told me since I was using a Actiontec Modem and not a rental that they wouldn't support Fast Mode. Also, I never was able to get a answer out of them what mode they were sending me from the DSLAM. She was running me around. At the end she said that there was a fiber issue in my area and they were working on fixing it... I went ahead and hung up.
Went to »www.centurylink.com/Pages/Support/ContactUs/ and did the online chat.
WOW!!! The customer support rep was extremely nice and answered every question I had. I did have to wait here and there after certain questions due to having to look up the info but in the end she was able to tell me I was connected interleaved. She then went ahead and switch me to Fast Mode, then she tested the line.
Online Chat is Superb so far. Phone Support... don't waste your time.
My ping is now back down to ~20ms to the Chicago server and my bandwidth is doing well at 10Mbps/864Kbps.
Overall,
Service has been up 24/7 for 3 months and online chat support is great.
Phone support is terrible. Rude and just want to get the phone call over with.
member for 2.6 years, 185 visits, last login: 1 days ago
updated 15 days ago
Comments:
| | comments I have heard a great deal of "bad" through acquaintances about cl. You always hear the bad more than the good. This is not an endorsement, although I am considering my options for service at this time. I would like to hear some of what they are doing correctly to help make a decision.
Seems service with a phone call is almost useless, but I see online chats are productive for the informed.
Need more input.
DC | |
| | linicxCaveat EmptorPremium
join:2002-12-03
United State Reviews:
·CenturyLink
| Re: comments Understand. No mega corporation cares one byte about one kid with school work, or a housebound handicapped person; but business, yes.
Truthfully, for the average user who does not download movies, compose symphonies, or create massive scientific projects on line ... 10/2 will support a digital phone and a rock solid internet connection very well, but. When a local CO is pushed to the breaking point it usually does.
The one thing a telephone company can do that cable cannot do is separate the phone side from the Internet side of the service. Thus when the telco and cable are offline, the telco phone will continue to work. It's a federal requirement that telco maintain is backup power for the phone system in their communications center (co). It might be six blocks from your house or 20 miles from your office, but you can bet there is a very large backup power source for your phone.
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Mac: No windows, No Gates, Apple inside | |
| | linicxCaveat EmptorPremium
join:2002-12-03
United State Reviews:
·CenturyLink
| Trawocd, your best bundle is CL landline phone, Comcast Internet speed, and Dish crystal clear signal. It will cost you between $150 -$250 (depending upon the options you chose) plus the cost of installation, modems, etc..
BTW, you need to join us; you will get more help.
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Mac: No windows, No Gates, Apple inside | |
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| Review by babyj - Location: florida
- Cost Contract price not specified.
Bad "horrible speeds"
| Pre Sales information:
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(ratings below consensus)
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I am paying for 10 for my internet speeds and I only get .42 on speedtest.net. When i call century link, which i have been calling them for over 2 years now, they tell me that i have to go to centurylink.sppedtest.net to check my speeds because the other websites arent good, but low and behold there website says my speeds are alot higher than what speedtest.net shows. OF COURSE!!! After always having the run around with them on the phone, cvoming out to my house, and the server is like 1000ft from my house. There is no issues from there side only on my side. They h ave no idea what it could be. When my internet is slow, it is freaking slow!!! I cant even watch a youtube video in 720p. This is ridicoilous!!! I am typing so fast write now because I am so angry at these people for never fixing my internet speeds. There was one time that some guy came out to the box that was down the street from me and changed a line or something and it wa s great for like 6 months and now once again its the samw thing. They never fix the problem! Try to download a game or your ping for your games, yeah right!! That will take forrever!!! These people suck so bad and they need to fix my internet. I am so sick of paying for 10 and not getting atleast 8 or9. never use these people they always give you the run around and its always the same thing they say. Its my computer, its my line, its my modeom, its my server, its my blah blah blah blah!! They have changed everything that they can possibly think of and my computer and wiring in my house is new so thats not it. Also when they gave me a new modeom/router it was the same exact one. I would think they woiuld have a better one then the one i have,but i am not sure on that one! Never usre these people!!!
member for 16 days, 2 visits, last login: 9 days ago
updated 16 days ago
Comments:
linicxCaveat EmptorPremium
join:2002-12-03
United State Reviews:
·CenturyLink
| I understand There are a many reasons why the Internet is slow. The #1 reason is 30M people on line at the same time. 7-12pm can be very slow especially on weekends. Your distance from office makes a difference, too. 9,000 feet won't get the same speed as 500 feet. How fast is your processor?. i7 is faster than the i3. Also CL is doing a lot of upgrading this summer. It affects a lot of us and it takes a considerable amount of time to finish. Sometimes the six weeks or longer seems like it lasts for a year; it rarely does. Rebooting usually doesn't do anything. Is your flash current? It makes a difference.
The #2 biggest problem in the summer is contractors that cut the local cables or the nick the national backbone.
When you are slow what do you see when you look at your modem and router. Are the lights all green? If so try rebooting your modem, router and pc. If the problem is between the pc and router it might help. If it isn't it won't.
Do you have a bundle with phone? I do. It helped me a lot when the tech separated the phone from the net and installed a whole house filter. Ask if your modem needs an update, or can it be updated? Are they willing to try a different modem. They changed me out to a Zytel.
This is about CL and the equipment in their office. Did tech support check all the lines and connections from your house to the office? Can/did they reboot your modem in their office? Did/can the tech change out your card in the office?
10/1 where I live is a conversion from fibre to DSL POTS that is delivered over copper the last mile. The best uplink speed you can expect is .768. CL is stingy with the uplink speed.
As to speedtest, I get the same speed from it as I do from the CL speed test.
It will all eventually settle down. The people who answer the phone are clueless as to what, where or if there is a problem.
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Mac: No windows, No Gates, Apple inside | |
| | Reviews:
·CenturyLink
| Re: I understand CL is not "stingy" with upload speed. ADSL/ADSL2 can only do ~1Mbps on the upload.
Once your area is upgraded to VDSL2 you will be able to get 2,5,or 20Mbps on the upload.
This is what i get on my CL line over WiFi, this is what you can easily expect once your area gets upgraded:
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| | | linicxCaveat EmptorPremium
join:2002-12-03
United State Reviews:
·CenturyLink
| Re: I understand You're in Phoenix. I can expect 35/20 in the next 35 years. Maybe. But don't bet book on it. CL barely supports tiny markets in rural America - where it has no intention of spending any more money or time than absolutely necessary - to barely maintain basic service. The horrid DSL phone CL used to replace the dependable POTS line barely works this is, of course, when it is not oversold which is pretty much normal S.O.P. when you are the only land line in 500 sq mi., and the competition is another telco. Surprise! They both use the same fibre in the same office to deliver content to the same area at almost the same price. Regardless of whether it is DSL or VOIP, one is still saddled with a cellphone if one expects 24/7 phone service - in rural America where I live.
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Mac: No windows, No Gates, Apple inside | |
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| Review by rbinrr - Location: West Des Moines,Polk,IA
- Cost Contract price not specified.
Good "AVOID AT ALL COSTS ... YOU"VE BEEN WARNED"
Bad "HORRIBLE, HORRIBLE CUSTOMER SERVICE AND ATTITUDE "
Overall "DO NOT DO BUSINESS WITH THIS COMPANY"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
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I just moved and got a Bill from Centurylink for $200 so am pissed. So take that into account. I was with CL for over 2 years and until a few months ago everything was fine. The building I was in got hit by lighting and the modem got fried. OK. So got a new modem from CL; C1000A. I had worked from home 1 or 2 days a week via Cisco VPN and everything was fine until C1000A. Then it wouldn't work anymore. CL support was worthless. Call, call, call. They tried to blame it on my companies IT department. Duh it worked for 2 years with the old freaking modem !!! Then they did conference calls with Actiontec. Again ... worthless ! As far as I can tell the C1000A is a piece of shit and NOBODY can get VPN working on it. This went on for several months until it was time for me to move.
When it came time to move I considered the above and decided to dump CL. Not happy with the choices (Mediacom) but since CL wouldn't allow me to VPN in anymore and didn't care, I decided to switch. Cancellation was a freaking nightmare. They declared that I owed them a cancellation fee ! For what ? They claimed that I agreed to a new service agreement and was breaking it by moving and going with someone else. Bitching to the "retainer" did nothing. I asked to speak to a Manager and it was claimed that they were all busy. So I asked for a call back and was told someone would call me and they never did. Assholes ... all of them.
Here is what really happened. I signed up for their bait/switch of $39.99/mo. Which was for only 1 year and after that it went up to $100 or so. Don't remember what exactly, but they gave me a "deal" which raised it to only $60/mo. Seemed reasonable ... so ok I stayed. For another year when they again jacked it sky high. So I called in again and they said I needed to "bundle" it with something else. I didn't WANT anything else. So they told me that if I signed up for phone service it could stay at $60/mo. I didn't want or need phone service but they said it was the only way and there was no commitment. So I said ok. To be clear. I didn't want phone service. I don't even own a old style phone that plugs into the wall, never plugged one in and never used their freaking phone service. In addition, at that time I already knew that I was going to be moving and wouldn't have agreed to a long term "contract" anyway. Lying assholes.
So now when I move they bill me $200 for breaking a "contract".
Fuck CenturyLink. Anyone who uses them is a fool cause all they do is lie to you. I do admit that their DSL service did work pretty well but given the hassles dealing with them I would NEVER recommend anyone ever use them. That company is just a mess.
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Update:
Jesus the nightmare just keeps getting worse. After the manager refused to call me back I was pissed and decided I wouldn't pay. But kept getting emails. One of which I responded to and bitched them out good. I asked them to contact me about my dispute. NOTHING.
So I called today and talked to one guy in customer service. Who claimed he couldn't do anything. So I waited a long time to get transferred to a bitch who again refused to do anything. From customer server to billing and then they said there was another group who had UPHELD me to the terms of my contract. I didn't sign any fucking contract and if they were reviewing my case to see if it should be upheld why the fuck didn't anyone contact me. She said I could discuss it with them and she would transfer me. I was transferred and the voice response system said it needed code to complete the transfer and the stupid fucking bitch didn't give me a code. So I got hung up on.
People just plain avoid the company. Do NOT do business with them all. !!!
member for 51 days, 3 visits, last login: 16 days ago
updated 19 days ago
Comments:
| | That's easy for you to say! Since they have a monopoly and there's no competition, for most of us there is no other option. | |
| | linicxCaveat EmptorPremium
join:2002-12-03
United State Reviews:
·CenturyLink
| Re: That's easy for you to say! Speaking of no competition... we have a very special phone duopoly. Both use the same fibre in the same office. Company X sells Cable/net/VoIP, whilst Century Link sells ADSL/net/phone and satellite. Naked or bundled, the base product offered by both is mediocre and cost prohibitive.
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Mac: No windows, No Gates, Apple inside | |
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linicxCaveat EmptorPremium
join:2002-12-03
United State Reviews:
·CenturyLink
| Read your bill cover from cover. I just received a triple digit bill, too. For some very peculiar reason my July bill was not due until August when the August bill is due. The math is fuzzy and they pickup a free $10 bill for a late fee because they can.
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Mac: No windows, No Gates, Apple inside | |
| | | Centurylink Their "service" is why I call them "Buttcrak telephone company", and it is really terrible. | |
| | | Talk to your local elected reps about CenturyLink I found (after dealing with the nightmare service) that CenturyLink does have people in contact with local community representatives such as mayors, state reps, etc. Ask around your local government and you may find a path forward. | |
| linicxCaveat EmptorPremium
join:2002-12-03
United State Reviews:
·CenturyLink
| State office The commerce commission PUC or PUB are elected to oversee public utilities. The Internet is NOT a public utility, but a home phone is. Therefore if you have CenturyLink phone you have leverage. If you do not you will not.
As for the modem, it probably has the router built in. My installer turned it off so my own modem would work properly. No problems.
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Mac: No windows, No Gates, Apple inside | |
| Reviews:
·CenturyLink
| CTL = Shit. I'm a former Employee. When they asked you to bundle it, they stuck you on the 5 year price lock for 59.90/mo with no contract... why you may ask? That customer service rep, who is actually a sales rep got paid a bonus of around 12-15 bucks for doing that. When they bundled you they never ended the contract like they should. Oh and by the way ever rep at CenturyLink can credit up to $250.00 before it needs a sup approval. CenturyLink basically tells all staff "screw the customer unless they are buying something new" and they poorly train all reps so mistakes like this happen and Glen Post can line his pockets. We would get blown out if our avg. credits per customer exceeded $1.50 at the end of the day... not week or month, but day. Just a heads up because I use to work there. Oh and as long as that charge was on one of the previous three months bills it can be credited. And a rep can bypass that 250.00 credit limit as long as it's not all on 1 bill. so basically I could credit $250.00 per bill for the last three customer bills. | |
|  RH
@qwest.net | CenturyLink is booting me Well, this is about the worse company ever in the history of ISP's. We just received a notice that Centurylink is terminating our service because we exceed their "Excessive Use Policy".. WTF is this?? So, just like most families we have laptops, tablets, cell phones and internet tv that all require internet service. We are paying for their highest DL speed package and now it seems we "USE" their service too much and they want to boot us!!! WTF??? Any suggestions?? | |
| | Reviews:
·CenturyLink
| Re: CenturyLink is booting me If you're on a plan which speed is greater than 1.5Mbps you can use 250GB of download data per month, if it 1.5Mbps or lower the cap is 150GB. Uploads should not count towards this limit. Only option if CTL says you are using more than you are allotted is to use a router where you can see the amount of WAN traffic you are using, or upgrade to a business DSL account. You could always go with someone else, which is what I would do if the mom and pop cable company here had internet speeds faster than 1.5Mbps. Here is the link to CTL's Internet Management Policy. »www.centurylink.com/Pages/AboutU···agement/ | |
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| | Very angry All I have to say is dont go with this company they are rude money hungry and yea they transfer you dept to dept with a 30 min wait to do nothing to help you!!! And they jack up the rates out of the blue unless you bundle which i didn't want to do... Stay away stick with Comcast screw century link and their rude ass employees too | |
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| Review by GilbertMark - Location: Gilbert,Maricopa,AZ
- Cost: $35 per month
- Install: about 14 days
- CenturyTel
Good "Easy online sign up and LOW prices even without the price lock, PROFESSIONAL installer!"
Bad "Automated phone call led to ugly support call!"
Overall "Glad Cox has competition!"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
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Update 9/12/13
We've had service for 1 week and endured a couple days of heavy rain (which would normally wipe out or DSL back in San Francisco in a heart beat) and no issues whatsoever. A Century Link person rang our door bell today. Sadly, I heard none of the conversation. My better half says he said something about having upgraded the neighborhood recently with faster service? Speedtest says 30 ms ping, 24.35 Mbps down .81 Mbps up. Not bad for the 20 Mbps package.
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This review is being written on day 1 of service which I think was 14 days (or less) from when we placed our order online. We already had Cox so we weren't in a rush for service.
We were previously with Cox and had the TV, phone, Internet bundle. We'd always hated the prices and tried over the last 6.5 years to downgrade services to save money. We tried to remove things but they'd tell us they were just going to raise the price on the remaining items. We got rid of the digital box, downgraded the TV package. It lowered the bill a little but finally we'd had enough. Cox clearly doesn't care about long term customers so we left. $110 for phone and Internet? Bye.
We went to CenturyLink's site and signed up. $34.18 for phone and Internet. Yes we were losing nationwide, but so what we have tons of rollover minutes on the cell phone. The download speed wasn't as good as what Cox advertises (which I don't believe is true anyway as it was the 50Mbps Premier package and we weren't getting that speed). We ordered the 20 Mbps service package and decided to buy the modem. We didn't select the price lock guarantee so we'll see how long our rock bottom price lasts.
The modem arrived two days before the install date. It didn't have a manual so I looked around online. We received the C1000A (which from Amazon and other reviews looks to be a real hunk of junk). I set up all the equipment next to our Apple Extreme base station which will handle the wireless work. I hear it's best not to tax the CPU in the Actiontec modem.
The following day we received an automated phone call from CenturyLink and my wife didn't catch all of the message. It said something about our install appointment. She called CenturyLink to find out what they wanted. The person who helped her started out okay with trying to be informative but the call quickly turned into a scripted sales pitch. My wife got flustered with the call (I don't blame her I hate this crap too) so she gave me the phone. I have no patience for customer service people especially when they stick to the script so I let him have it telling him we didn't call for a sales pitch, we just wanted information.
The installer Luis arrived a day later. My wife was home and Luis was very professional. We were initially told on the phone that no one would come into the house as we had not selected to have the equipment set up nor a computer set up (which we didn't need being people who have grown up around technology since the 70s.)
He was happy all the gear was set up already and wired and easily accessible so he proceeded to do his thing. He called in to port our number. While he was waiting on hold he directed my wife through the setup and had her disable the built in wireless (she told him we wanted to use our airport instead). She opened a browser and continued the setup process and got us online in no time.
The Airport Extreme was blinking yellow but worked fine. We had a double NAT situation so I shut that off in the Airport. My wife tested our connection and it runs faster than Cox did. I came home to working Internet. It was nice that I didn't have to do anything besides shove the desk back in place. I love that we only have one modem now instead of the two Cox made us use.
I'll keep you posted. The last time we had DSL was living in Pacifica (just south of San Francisco) and loss of sync was a daily ritual. It didn't help that the phone lines were all old and above ground and we lived within 500 feet of the ocean. Here in Gilbert everything is new and underground.
I'm waiting on loss of sync issues and the modem dying (as many have written about), and the price to be raised on our service after awhile. We'll see.
Luis you rock! You were the best thing about our experience.
member for 12.4 years, 1665 visits, last login: 8 days ago
updated 22 days ago
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