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Expensive for the low speed. But it's very stable. And they seem to have recently 'goosed' both DL and UL rate just a bit. And best of all, it's NOT Comcast!! 8-) I never get pestered to upgrade and I've never heard a peep from CenturyLink about any 'usage cap.' The several year old ActionTec 'modem' as well as all other electronics are on UPS and surge protectors, which can only help. member for 8 years, 1188 visits, last login: 24 days ago lodged 24 days ago
Everything with install was great. 20 minutes and he was done. Only issue I have noticed since install 6/23 has been a few nights when the local network has been congested and it will direct traffic to Phoenix so ping times will increase. member for 21.3 years, 7330 visits, last login: a few hours ago lodged 81 days ago
I just got CenturyTel DSL installed at my location today and after being on dialup for 4 years then satellite for a year I was ready for real broadband...The local field techs told me I should be able to get DSL in October or November. Sure enough on Tuesday (10-5-04) I placed the order for DSL...the CS agent said I more than likely couldn't get DSL because I was 12 miles from my CO but the RO only 1.3 miles away was being upgraded with a DSLAM and she said I could only get it from the CO even though I knew otherwise...I asked for a Tracking number but I was told it isn't available to the public then I called back the next day and I was told to call back friday to get the tracking number...I called back today and while she was looking up my information UPS ran and I had my modem...something happened with my line and the Local field techs were there before I could call em and asked if I had a problem with my phone and if I ordered DSL I was thinking to myself "WOW that is some fast service" They then asked where I wanted to use the modem then they wired that jack for DSL only so I wouldn't have to use the filters...great job on their part I was thinking of doing that myself but kudos to the local field techs for taking that extra step...when I got the modem hooked up I noticed I couldn't log on I called in and was told that tuesday was the date for the line to go live...I called back asking if there was anything that could be done then a tech rep got my account active and I was able to log on....and wow speeds are great I ordered the 1.5/256 package and it is great I get speeds of 1.3/186 pings are ok between 65 and 90 ms setting up the modem to play nice was a little tricky and required an additonal call with tech support but they got me up and running in about 10 mins...btw I am using the westell 6100...I've heard that a new speed teir 3000/512 is being tested and I see on a few speed test here of those speeds I plan on getting that package as soon as it is offered and if it is for Residental I have the full 1536/256 sync on my modem and great line quality...so far CenturyTel has been a great taste of real broadband I have downloaded several linux ISOs something I couldn't even think of doing on dialup or satellite ******************************update 11/6/2004***************************** Well it has almost been a month on Monday so I thought I would update my review. So far the service has been very stable with no disconnects. I did however run into a problem with my speed degrading over a period of about three days. I called tech support to see what may be causing that and due to a mess up I was sent an extra modem so I could do some additional troubleshooting of my own before I called in. I noticed that when it slowed down I could unplug the modem for about ten seconds then plug it in and instantly my speeds were back up. I thought this may be with the one modem so I tried the other I was sent. The same thing happened again so this time I called Tech support and I informed them of what I did so far and they went in and changed my MTU...that did NOT help actually it made my speeds lower and I had to re-tweak and change it back. The agent I was on the phone with was very rude and eager to get me off the phone and basically said that MTU will work try that for three days and call back. I was tired of dealing with support for awhile so I continued to do some troubleshooting and I realized I didn't try a different power supply I had used the same one with my orignal modem. I then swaped the power supply and my connection has been fine since. I am really enjoying the speeds realiabilty of DSL compared to satellite I was thrilled when I was still online when my DirecTV went out yet I was still able to surf. I am really looking forward to the 3000/512 package that is expected sometime in the first quarter of 2005 and I will order it as soon as I can. I would highly recommend CenturyTel DSL but since this is my first true broadband connection I can't really compare it to any other services. ********************************update 2-5-05********************************** well it's been almost 3 months since I had CenturyTel DSL installed. After getting over the first few billing issues it has been great for the most part. I did have some trouble with my pings going sky high for about 3 weeks but after several calls to tech support and emailing a "traceroute team" the issue was finally resolved. I even had a person come out to check my line. I was told that I had almost no noise on my line and it can support speeds up to 8 MB which is nice but that also raises another point. CenturyTel has now rolled out a new speed tier 3.0/512 but it is only available in MO still. This tier has been out for a little over a month now so I think they are quite slow in getting this new tier out to all CenturyTel service areas and I am still on 1.5/256 although I get really good speeds I normally get 1308 down and 212 up not bad. My pings have also improved from an average of 85 ms to an average of 60 ms now. I look forward to when I can upgrade my speed tier and get even better speeds and pings. I have had NO downtime (at least that I have noticed) in the 3 months that I've had DSL. It is very stable and my speeds never fluctate. Tech support is generally helpful I'm not sure if I got a few good people but they knew what they were talking about so it made the process smoother. The only thing I would change is the price and speed. It's 2005 and I am paying $45 for 1.5/256 while some other ISP's are only charging $30 for 3.0/768 I know that this is a larger company and out here CenturyTel is the only game in town so they can charge a higher price. I recently replaced my RJ-11 line with Cat5 and noticed a slight improvment in pings but no improvement in speed so I assume that was one of the factors. I just hope that the new speed tier gets rolled out quickly but overall I am still satisfied with CenturyTel. ********************************update 4-19-05********************************** well four months later everything is finally starting to look up for DSL here. Starting yesterday I have been getting speeds 2 MB and up, keep in mind I am still on the 1500/256 plan because we don't have the upgrade available yet. I downloaded a Microsoft update for office yesterday that was 16 MB and I had a 243 KB/sec download. I am also really impressed about the routing issues they have fixed. When I first signed up I had pings in the 90ms range which for DSL is pretty bad, I now have pings that average about 41ms MUCH better than before but it could still be better. I have heard through the woodwork (CenturyTel chat techs) that my area is undergoing "testing" for the new speed tier that is why I am seeing such good speeds. I haven't went through the trouble of disconnecting my modem and checking the sync rate on the modem but I am just VERY happy with these speeds and ping times. I just hope CenturyTel offically releases the 3000/512 tier here very soon. I have only had two short term (a few mins) outages in the four months since I have last updated this. I am glad CenturyTel is finally moving in the right direction. The only thing left to do now is for them to lower the prices because compared to other DSL providers it's pretty pricy (then again I do live in the middle of nowhere and I should be thankful JUST to have DSL). ********************************update 10-6-05************************************* It's been over a year now since I got DSL with CenturyTel and I am now no long in a contract and could disconnect with them anytime I like but I choose to stay with CenturyTel, the main reason is because there is no one else around to provide high speed. The second factor is my connection has been pretty much rock solid except for 4 disconnects (that I know of) in the last year. Most of them last only a few mins but one lasted for 5 hours. As far as speed and pricing goes I either wish the speed would increase or the price would go down. I am paying twice as much as my friends with Bellsouth, but I don't really have a choice for another provider in my area. I would still recommend CenturyTel to anyone interested. I still think I am very lucky to live in such a rural area and have access to DSL. CenturyTel did a great job by installing a DSLAM in our local RO to provide DSL to everyone. I haven't had to call tech support in about 5 months now so the reliability has been great. I've learned that if there is a problem just wait it out. Hopefully CenturyTel replaced their PPPoE servers because that was the issue each time my DSL went out. If you can't get cable CenturyTel is the way to go. ********************************update 6-4-06************************************* I was going to wait until I upgraded my speed package (which should be available sometime this month) until I updated my review, however during an issue tonight I thought I would go ahead and do the update. I just through chatting with "tech support" and I had to call "tech support" to get a trouble ticket setup. I use that phrase lightly at best. I have been running into an issue for the past month or so where my speeds will greatly diminish, much of the time over half of my normal speeds. I didn't bother speaking with a "tech" before because it was a known issue when I called the support line, only after being told to do so by the online support, it's really great that they communicate well! Anywho tonight I had a problem again and I isolated it to CenturyTel by bypassing the router and trying three different computers. Here is a transcript of the online chat (I edited the techs name) Connecting to server. Please wait... Connected to netagent.centurytel.net Tech I has joined this session! Tech says, Welcome to CenturyTel's Internet Tech Support Chat. Just a moment please while I read over your message. Tech says, Have you run any speed tests? You say, yes and they are about 512 - 582 and I'm on the 1.5 package You say, these were the centurytel speed test also Tech says, Do you have a DSL filter on all other devices that use the same phone line/number? (phones, satellites, security systems, fax, DirectTV, etc.) You say, got a dedicated line run (ie: home run) the filter is installed at the NID Tech says, I am not showing any trouble reported in the area. I suggest you call in at 1-800-809-1410 to have a repair ticket opened to have this checked out. as you can see the online support is pretty pathetic but the phone support is just as bad because I was asked the same questions by the phone agent as well. I even told her that my S/N ratio was a lot lower than it normally was and it normally stays around 25.2 but tonight it was 16.3 and I'm not kidding she said "what is that?" I was spechless...and she didn't know what DHCP was either because I told her that I had connected PPPoE on my other computers and she said the Westell 6100 didn't support that if that was really the modem I was using. When I asked her if CenturyTel switched to DHCP she said "I don't know what that is I just know we use a user name and password to connect". I get a ticket put in so who knows what will happen now. When I first got CenturyTel the techs were great and the service was really stable. I don't know what happened but things REALLY went downhill, I do have to admit that the local techs are still as good as ever! I also have to report at least one good thing. I contact a Corp office at CenturyTel and told them about how I was paying for a service that I never recieved fully for an entire month and I did get a month of DSL for free, so I can't complain there. I hope that my issues are just caused by CenturyTel getting ready to roll out the two new tiers here and after that happens things will go back to the way they were. I have high hopes for CenturyTel, perhaps it's just because that's all I can get here, but right now they are slipping. ********************************update 3-5-08************************************* Well after some up and downs with CenturyTel I am quite content right now with them. I had some issues with a hop on CenturyTel's network that a lot of other people in my area were having problems with and it was slowing mine (and everyone elses) speeds way down during peak times. This has since been corrected and I haven't had any problems since. My pings average about 25 to 40ms and speed test are about 1520/270, quite exceptable since I have the 1.5/256 package. Which brings me to another problem since I've had DSL in late 2004 I have yet to qualify for a higher speed package when the CO about 8 miles from my location has went from 1.5 to 3.0 to 6.0 and now has 10 MB speeds so I would like to get a higher throughput but as I said I can't really complain since I live so far out. ********************************update 5-7-08************************************* Well I finally got a speed boost! It wasn't quite what I was expecting but I will take it with NO compalints. I was having some issues dropping my landline to go with dry DSL online (CenturyTel calls it "Pure Broadband") that was quite a hassle. I had spent about 2 hours total over 4 or 5 days trying to get it switched. I finally got that resolved thanks to dsldude08! It was switched over in a matter of minutes (maybe an hour I don't remember lol) also since he was so great in finally getting my dry DSL I asked like I normally do every few months about a faster speed (at this point I was just asking for some more upload) and what do you know turns out 10 MB was available, needless to say I jumped all over that! I then realized I had a older Westell (6100 b90) and it wasn't capable of handleing the speed. No problems though dsldude08 hooked me up again and the very next day (today) a tech was to come out, switch ports to the new ADSL2 equipment and bring my new Westell. When the tech got here at around 9:30 AM he asked if I wanted just the 6100 or the 327w. Since I already had a linksys router that was working just fine for my wireless connections I opted for the 6100. I connected it and I was still at 1.5 MB. I was a bit disappointed and was thinking that I may not be able to get 10 MB out here after all. Well after a brief call to the CO from the tech my modem lost sync and when it synced up again I was syncing at 12474/894. I was estatic! I started to test it out right away and I noticed at first I was only getting around 3.8/720 I thought it was no problem I just had to do some tweaking. Well I ran cablenut and rebooted then my speed was around 5.1/740 better but still the DL was only half of what it should be. I asked for help online again and dsldude08 come through for me again. He spent several hours researching it for me and in the end it turns out that technically I'm only supposed to get 3 MB max from my RT because the limit any one customer can have out of my RT is 6 MB. This was a little disappointing but coming from 1.5/256 I'm estatic to have 5.1/740, I was told that 5 MB will be on the high side and may drop below that when other customers come online that are served out of my RT. Overall I'm very happy because I got to keep my 10 MB package and I'm still synced at 12747/894 with NO problems at all. Also the best part is when the 10 MB finally is brought out here I won't have to do anything I will just noticed an increased download! *************************update 5/14/08************************************************* Well after being quite pleased with the upgrade in speed my hopes were dashed as CenturyTel decided that since my RT couldn't support 10 MB they would drop me back to 1.5 apparently that is the top speed available to me despite the fact that I am now connected to ADSL2 equipment and I'm still synced with ASDL2 heck even 3.0 is apparently not available. So now I am stuck at 1.5 again and now I'm stuck in a contract for 12 more months but at least the price dropped to only $29.99 since I switched to dry DSL so I am actually getting ready to switch to a WISP in my area that offers 15/5 for $89.99 a month so I will keep CenturyTel for another year while I'm in contract and in 12 months when I am able to cancel without and ETF I will weigh my options to stay with CenturyTel or the WISP if after a year the only thing CenturyTel can offer me is 1.5 still then I'm done. This is 2008 not 2000 we should have faster speeds than that. When a small locally owned ISP can out perform a national ISP you know that something is wrong with that picture. *************************update 5/14/08************************************************* Wow after 6 years I'm still stuck on 1.5/256 I seriously doubt my RT will ever be upgraded to support more than that. Each time I call they'll say 10 MB is available put in the order I'll get a sync increase and then a couple of days later I'm downgraded back to 1.5. My line will support 10/768 it's just the backhaul to my RT is seriously lacking, which brings us to an entirely different issue. For months I've been having erratic speeds, mostly in the afternoon/night time hours. I'm fully aware what's happened CenturyLink yet again, has oversold the bandwidth in my area, by the time they get around to fixing it then it's only another 6 months or so before it's oversold yet again. This is another reason I doubt I'll see more than 1.5/256 at my location. I really wish I had another alternative for high speed access because I would drop CenturyLink faster than I could blink. I am, however, grateful that they can provide DSL service out in the middle of nowhere, but just 4 miles north of me where the CO is located they have 10 MB service. I don't see why they wouldn't expand that to the RTs, then again I'm not an engineer. Overall I'm very displeased with the service, when it works it's great but with frequent PPPoE issues and constant bandwidth restraints I can't recommend CenturyLink to anyone, at least in my area, at the moment and foreseeable future. *************************update 7/7/12************************************************* Well, I thought the day would never come but yesterday I was officially upgraded to the 10/768 package. So far it's been running really smooth and steady with close to 10/768 on speed tests and real world performance. Last time I was upgraded to 10/768 in error my sync rate was 12474/894 which apparently was an error because this time I'm synced at 11773/894. Either way at least it's better than the 1.5/256 I was stuck on for 8 years. My stats are holding pretty stable, I just had one small hiccup where I was on interleaved instead of fast path but that was resolved in a couple of hours.. Transceiver Revision: 5.2.2.0 Vendor ID Code: 4 Line Mode: ADSL2+ Mode Data Path: Fast Transceiver Information Downstream Path Upstream Path DSL Speed (Kbits/Sec) 11773 894 Margin (dB) 11.0 12.0 Line Attenuation (dB) 33.0 20.0 Transmit Power (dBm) 19.7 12.2 Not bad stats and they're really stable (just like the 1.5/256 I was on) as stated before speeds are almost to the 10/768 level. iPhone3,1_5.1.1_9B208_Restore (1).ipsw1,133 KB/s - 153 MB of 784 MB, 9 mins left Uploaded: 23,679 KB (22%) Elapsed time: 255 sec Transfer rate: 95.5 KB/sec That's pretty representative of the download/upload speeds I'm getting in real world applications. Also below are some speed test I've ran. Last Result: Download Speed: 9924 kbps (1240.5 KB/sec transfer rate) Upload Speed: 734 kbps (91.8 KB/sec transfer rate) »www.speedtest.net/result ··· 0955.png Download :: 9.5 Mbps 1.2 MB/s Upload :: 695 Kbps 87 kB/s Here is a ping test »www.pingtest.net/result/ ··· 3947.png I've been getting better pings on the 10/768 package than the 1.5/256 while both were on fast path. I must say I'm very pleased so far and I'll update this a few months now the line for more of a long term review. I always want to give a special shout out to Joey he helped me figure out I finally had 10 MB available to me (it still doesn't show my address as getting anything higher than 1.5 on the site!) It's been a roller coaster with CenturyLink over the past few years but hopefully I'll have smooth sailing here on out. *************************update 7/7/12************************************************* Wow, it's been almost 10 years now since I updated my review of CenturyLink (now Brightspeed). So much has changed since then, unfortunately my speed wasn't one of those changes lol. I have been a customer since October of 2004, that's just 2 months shy of being 19 years ago which honestly is wild to me! Back in April I got something I never thought I would get living in such a rural area and that was FTTH. I've kept Brightspeed as a backup to the fiber (Freedom Fiber through Tombigbee communications) and unfortunately I've had to use it as we've had a few brief outages on the fiber. I have recently got T-Mobiles home internet to replace Brightspeed as a backup internet connection as it's cheaper and faster than Brightspeed. through all of these years it still blows my mind that I've only had 2 different speeds from Brightspeed even though the name has changed more times than that lol. I've been through CenturyTel, CenturyLink and now Brightspeed. Back in 2012 I upgraded to 10/768 from 1.5/256 I was on for 8 years from when I first got DSL back in 2004. I was only on ADSL then once I upgraded to 10/768 I was switched to ADSL2+ it blows my mind that for 11 years I have been stuck on the same speed and I still would be if it hadn't been for the new ISP that came to my town back in 2017. It wasn't until February that the new FTTH ISP began running lines in my neighborhood. Finally in April I was able to place my order for service and decided to go with the 500/500 plan. I had the option of 1,000/1,000 or 500/500 or finally 100/100. Here recently they started to offer 10,000/10,000 (10 gig) which really blows my mind. Unfortunately if I still had brightspeed I'd still be on 10/768 if it was cheaper I'd still keep Brightspeed as a backup connection cause even though it was super slow it had one thing going for it and that's reliability. There were only a handful of times where my DSL was ever down in the 19 years I had it which was simply impressive. This obviously will be the last time I update this review unless the price drops and I sign back up to use them as a backup connection, it was nice to have that kind of reliability but I'm happy to have real broadband speed as well as amazing ping times that fiber provides. Attachments: member for 21.2 years, 5051 visits, last login: 38 days ago updated 225 days ago
I ordered service owning my own modem however it required the install from a tech because of the pair-bonded. Well, once the tech rolled he explained that pair bonding simply wasnt possible in this neighborhood and that my only option would be a 3MBPS line because there is no speed tiers in between that and the 10M tier. So i asked about a second individual DSL line and he shrugged, explaining the efforts necessary to obtain a second pair to the house. Thats when i was convinced the guy didnt want to do anything but get a dial tone to the side of the house. However, i went ahead with the 3M service, and figured i could work my way into a faster tier as an existing/new customer. My line statistics are plenty capable of more speed than 3M. Anyhow, after a long involved conversation over the course of 3 weeks with the TalkToUs department, i ended up with a separate 3M line being installed in which i use in a round robin load balancing fashion and is served through my network as a backup connection. The Plans cost $50/each taxes included and the install for the first line was $15, however the install for the second line was $129. Not sure if i would recommend the service unless its all that is available for a terrestrial connection, or if you just like to toy with DSL like i do. member for 7.4 years, 1095 visits, last login: 3 days ago lodged 250 days ago
update - February 2023 Thirty dollar per month 200 mbps Quantum Fiber may not be coming to my "abandoned" neighborhood, but CenturyLink has not forgotten us: It still offers $50 per month 3 mbps DSL service. CenturyLink recently changed my Internet service from bonded 20/2 mbps to 20/1.5 mbps. Prior to this my modem trained each pair to about 11,776/1,150 kbps. The upstream rate was very near my modem's estimated "maximum attainable upstream values." Now my modem trains to about 11,776/896 kbps. My modem's estimated maximum attainable rates are now about 15,600/1,200 kbps. The upstream "Signal to Noise Ratio Margin" increased from about 7 db to 13 db. Aside from slower file uploads, the 20% reduction in the upstream rate has not otherwise noticeably slowed my Internet service. I had hoped that the improved upstream SNR Margin would improve DSL stability, but an intermittant line disturbance still can leave the modem trapped performing endless upstream bitswaps. This occurs with the C2000T modem (with my favorite older firmware) and the newer C3000A modem (with its latest firmware). Restoration of normal upstream operation requires manual intervention to retrain the line. I participate in the FCC/SamKnows Internet monitoring program found at »measuringbroadbandamerica.com/ Prior to this month's reduced upstream rate, my CenturyLink Internet service statistics reported by SamKnows: Downstream speed June Average 19.8 mbps 99.0% Maximum 21.8 mbps 109.0% Minimum 15.1 mbps 75.5% July 19.6 98.0% 19.9 99.5% 8.8 44.0% August 19.7 98.5% 20.0 100.0% 13.3 66.5% September 19.5 97.5% 19.8 99.0% 8.5 42.5% October 19.5 97.5% 19.9 99.5% 11.0 55.0% November 19.5 97.5% 19.9 99.5% 11.2 56.0% December 19.6 98.0% 19.9 99.5% 11.4 57.0% January 2023 19.7 98.5% 19.9 99.5% 9.5 47.5% February 19.7 98.5% 19.8 99.0% 10.4 50.2% March 19.7 98.5% 19.9 99.5% 7.4 37.0% ---------------------------------------------------- Update - December 2022 It appears that CenturyLink has "returned" to my "abandoned" neighborhood: It resumed offering its 3 mbps service at the old, uncompetitive rate of $50 per month. In 2017 it offered bonded 20 mbps service. Back in 2011 CenturyLink offered its 10 mbps "Pure Broadband" service in my neighborhood. Today it offers only 3 mbps. Upgrading my 25 year old neighborhood served by underground copper to compete with Cox Cable, T-Mobile, or Verizon is apparently judged to be too expensive to be profitable. If I cancel my current 20 mbps service, I won't come back to pay CenturyLink more than $40 per month for slower Intenet service. --------------------------------------------------- Update - October 2022 I have occasional bouts of irrational bandwidth envy in my "abandoned" neighborhood. CenturyLink's web site recently reported: "CenturyLink may not be able to provide internet service at your address." It then offered a link to page touting CenturyLink's "Connect America Fund broadband expansion" that does not recognize adresses in my neighborhood: »www.centurylinkconnectsa ··· ica.com/ The issues are "I want the 100 mbps service Cox Cable touts." versus "I don't want to pay more for faster Internet when I only need the 20 mbps service I have." CenturyLink does provide the Internet service I need at a modest price. Seven years of 20/2 mbps (bonded 10/1 mbps) service with five years of "Price for Life" provides me adequate Internet access at a $40 per month. Faster Internet service would be a convenience, not a necessity. CenturyLink's 1,024 gigabyte monthly data allowance is not an issue for me. ------------------------------------------------------- Update - May 2022 By offering in recent years only a sorry 3 mbps service priced at an uncompetitive $50 per month, CenturyLink effectively "abandoned" my neighborhood. I am back on bonded ADSL2+ service. I guess CenturyLink needed the VDSL2 ports for a new customer in one of the neighborhoods that it has not yet abandoned. Like my upgrade to bonded VDSL2 service, reversion to bonded ADSL2+ service only required rebooting my modem. The higher overhead of ADSL2+ compared to VDSL2 did cost me the additional 10% throughput I had gained when I was on VDSL2. At an estimated 4,950/5,575 feet (about 1,500/1,700 meters) VDSL2 trained much like ADSL2+. Both were over provisioned to train to about 11,776/1,150 kbps. (Different modems make different estimates of loop length.) For ADSL2+ service I prefer the C2000T modem with an older firmware found at »internethelp.centurylink ··· .100.bin It performs much like the newer the C3000A modem. Both support the DSLstats modem monitoring software that can be found »dslstats.me.uk/ DSLstats lets me force ADSL2+ modems to retrain without rebooting. It also lets me tweek the modem's downstream SNR Margin. CenturyLink's modems lack the router features I need. I configure my modem for "Transparent Bridging" and use a router with third party firmware from »www.dd-wrt.com The router firmware provides the features I need to monitor my monthly data allowance. I was overly optimistic regarding the performance of Comtest Networks NID DSL splitter with EMI filters (NID-TJ-FB-EMI) for bonded DSL modems. It performs much like the single pair Suttle 649NV-48 DSL splitters that CenturyLink uses. The Comtest splitter does have the advantage of a single test jack for bonded DSL service. I can't comment on CenturyLink Tech Support because I haven't needed one of their technicians since my bonded ADSL2+ service was installed seven years ago. Aside from modem retrains at irregular intervals, the service has been reliable. Estimated reliablility 99.9% or better. ------------------------------------------- Update - February 2021 Last March CenturyLink "upgraded" my bonded ADSL2+ service to bonded VDSL2 service. At the same sync rate, VDSL2 provides about 10% more throughput. I found VDSL2 less reliable than ADSL2+. The FEC (Forward Error Correction) rate is much higher. I think that VDSL2 is more vulnerable to radio frequency or electromagnetic interference (RFI/EMI) because VDSL2 uses 8.8 MHz bandwidth. ADSL2+ uses only 2.2 MHz. Comtest Networks makes an NID DSL splitter with EMI filters (NID-TJ-FB-EMI). I installed it with a pair of the station protectors (Bourns 2377-45-BC) that CenturyLink uses for DSL installations. I did it because I doubted CenturyLink would have much interest in solving intermittent service interruptions at irregular intervals in a neighborhood it had abandoned. Problem solved. My VDSL2 service is now more reliable. CenturyLink has effectively abandoned my neighborhood to its competitor, Cox Cable. Ten years ago CenturyLink provided "Pure Broadband" 10Mbps/768Kbps Internet service for $30 per month. Today CenturyLink's website offers new customers only 3 Mbps service. Cox offers 25 Mbps service for $50 per month (discounted to $30 for 36 months). No one will pay $49 per month CenturyLink's 3 Mbps service. With my 20 year old neighborhood served by underground copper, CenturyLink seems unlikely to make the additional investment needed to compete with Cox. I consider myself fortunate that I retained my 20/2 Mbps service after the VDSL2 upgrade. Five years ago I could not resist the luxury of 20/2 Mbps Internet and upgraded from my 10 Mbps service. Unfortunately, CenturyLink has since abandoned my neighborhood while offering higher performance Internet service in nearby neighborhoods. That makes me a little envious. And raises the issue of "need" versus "want". Faster Internet service would be nice, but I really do not need more than 20/2 Mbps. The alternatives to CenturyLink are Cox Cable and T-Mobile's new fixed wireless service. Cox has a reputation for incessant price increases. T-Mobile's fixed wireless service is too new. If I am dissatisfied with either, I can't go back to CenturyLink's 20/2 Mbps service. And I am an early "Price for Life" customer. I pay $40 per month. The alternatives cost more. I'll keep Centurylink's less expensive, adequate Internet service for now. I use a C2000T modem configured for transparent bridging and a router with dd-wrt.com third party firmware. The router lets me measure the amount of data I consume each month. I compared the C3000A and C3000Z modems with their latest firmwares against the C2000T with an older CTH003-4.12.0.100.bin firmware. I agree with the consensus that the C3000A is a better modem/router than the C3000Z. Telnet access to the C3000Z modem is broken. The C3000A is adequate as a basic modem/router, but it does not appear to offer any advantage over the C2000T when configured for transparent bridging. The C2000T firmware I use can be found at »internethelp.centurylink ··· .100.bin I do not use the latest C2000T firmware because that firmware broke modem telnet access. Telnet access to the modem is important to me because the DSLstats utility I use to monitor the performance of my Broadcom-based modem requires it. DSLstats can be found at »dslstats.me.uk Many CenturyLink modems are Broadcom-based including the C1000A, C1900A, C2000A, C3000A, and C2000T modems. In 2011 I joined in the FCC/SamKnows Internet service monitoring program. It monitors my Internet service and sends me monthly emails detailing important performance statistics. Information about the FCC/SamKnows Internet service monitoring program can be found at »measuringbroadbandamerica.com Download speed: Average 21.7 Mbps Maximum 21.9 Mbps Minimum 11 Mbps Latency: 33 msec. -------------------------------------------- Update - May 2019 CenturyLink continues to honor its "Price for Life" rate. No additional fees or taxes. I been on CenturyLink's 20M/2M bonded ADSL2+ service for four years. The service continues to be reliable: estimated reliability 99.8% or better. The modem trains to 11.775/1.118 Mbps to compensate for DSL overhead. I use an Apple TV for video streaming without any freezing and stuttering issues. The 1,000 GB usage cap has not been an issue for me because I use less than 500 GB per month. I participate in the FCC/SamKnows Internet service monitoring program. It reported these statistics last month for my CenturyLink Internet service: Download speed: Average 19.8 Mbps Maximum 19.8 Mbps Minimum 14.1 Mbps Latency: 23 msec. Information about the FCC/SamKnows Internet service monitoring program can be found at »measuringbroadbandamerica.com I use the C2000T modem with CTH003-4.12.0.100.bin firmware configured for transparent bridging and an Asus RT-N66U router with dd-wrt.com third party firmware. I use the older firmware because the latest firmware broke the telnet feature of the modem that allows me to monitor the modem using the DSLstats utility program. The older firmware can be found at internethelp.centurylink.com/internethelp/modems/c2000t/firmware/CTH003-4.12.0.100.bin The DSLstats utility can be found at »dslstats.me.uk I found that the latest firmware for the C2000A modem fixed the telnet feature of that modem. I prefer the C2000T modem because it runs cooler. --------------------------------------------------- Update - May 2018 CenturyLink continues to honor its "Price for Life" rate. The service continues to be reliable: estimated reliability 99.8% or better. I used the DSLstats utility to turn the modem's "bitswap" feature off. My modem's ADSL2+ connections are more stable with "bitswap" off. DSLstats is a great utility for monitoring DSL modems. CenturyLink's local competitor, Cox Cable, offers higher speeds for a higher price. Faster Internet is always desirable, but CenturyLink's 20/2 Mbps service provides me with adequate bandwidth for reasonable price. Update - August 2017 CenturyLink increased the monthly data allowance to 1,000 GB. ---------------------------------------------- Update - July 2017 I am happy to be on CenturyLink's Las Vegas $40.00 "Price for Life" offer for my 20/2 Mbps Internet service. No more annual calls to renew an expiring promotional price contract. The service has been reliable: estimated reliability 99.8% or better. My one reliability quibble continues: CenturyLink is pushing too hard for the 2 Mbps upload speed. The FCC/SamKnows Internet monitoring service measurements for June: Downstream throughput: 19.5 Mbps average, 19.1 Mbps min, 19.8 Mbps max CenturyLink's Las Vegas competitor, Cox Cable, offers a 1,000 gigabyte data allowance. CenturyLink needs to raise its 250 gigabyte data allowance to be competitive. --------------------------------------------------------- Update - May 2016 CenturyLink increased its "Broadband Cost Recovery Fee". The bill for May just arrived: $41.38 ($73.95 Pure Broadband less $10.00 Autopay Promotion less $29.00 HSI Promotion plus $6.43 Taxes, Fees, and Surcharges) per month. The 20M/2M service has been reliable: estimated reliability 99.8% or better. My one quibble: CenturyLink is pushing too hard for the 2 Mbps upload speed. For my service, a more reliable upload speed would be 1.536 Mbps. Before I upgraded to 20 Mbps bonded service, I had 10M/768K service (sync at 11.773 Mbps down and 896 Kbps up). My DSL lines are over provisioned to allow each of the bonded lines to sync at 11.773 Mbps down and 1.103 Mbps up. The modem's estimates for maximum rates: 20.536 Mbps down and 1.125 Mbps up. I have lots of head room downstream and very little upstream. After a line disturbance my modem does a lot of upstream bin swapping. -------------------------------------------------------------- Update - July 2015 In April CenturyLink's web site offered a 20M/2M Pure Broadband at a discounted price for a 24 month commitment. My first bill without prorated charges just arrived: $39.33 ($73.95 Pure Broadband less $10.00 Autopay Promotion less $29.00 HSI Promotion plus $4.38 Taxes, Fees, and Surcharges) per month. I doubled the speed of my Internet service for an additional $5.00 per month. I was paying $34.33 on a 12 month commitment for 10M/768K DSL service. Nine years ago I paid $35.00 per month for 1.5 Mbps DSL service. I placed the order for the upgraded Internet service using www.centurylink.com on Saturday, April 25. I received an email confirming my order on April 27 for installation on May 4. I received a second email on April 28 asking me to call CenturyLink regarding my order. The CenturyLink representative insisted that I needed to purchase or rent a new modem. Unable to convince her that the modem I purchased on eBay was sufficient, I agreed to rent a modem. Installation was rescheduled for May 5. My CenturyLink billing cycle starts on the first day of each month. By placing my order late in April with installation in early May cost me an extra $40 in prorated charges: basic (not discounted) rates are used to calculate charges for a partial month. Upgrading my service to bonded ADSL2+ took about an hour. CenturyLink's technician replaced one and added a second station protector module in the Network Interface Device on the side of my house. The new protector modules are specifically designed for high speed data applications. The technician tested the DSL signals at the wall jack where I connect my C2000T modem. I returned the rented modem to a local CenturyLink store to get the modem rental fee removed from future bills. 20 Mbps service makes Internet bottlenecks more visible. For example, I get 20 Mbps updates from Microsoft but only 15 Mbps updates from Adobe I still believe that 10 Mbps Internet service is adequate for my needs, but I could not resist the luxury of 20 Mbps Internet service for an additional $220 (including installation and prorated charges) over next two years. Crosstalk between the two bonded circuits reduced the Signal to Noise ratio by about 3 db. Interleaved mode increased latency by about 10 msec. ------------------------------------- Update - March 2015 I recently renewed a 12 month contract for CenturyLink's 10M/768K Pure Broadband High Speed Internet Service at $33.31 per month ($63.94 less $34.00 discount for 12 month contract plus $3.37 in taxes, fees, and surcharges). I estimate service reliability at 99.8% or better. The FCC/SamKnows internet monitoring service measurements for my internet during February: Downstream throughput: 9.87 Mbps average 4.77 Mbps min 10.19 Mbps max Upstream throughput: 0.71 Mbps average 0.43 Mbps min 0.79 Mbps max Latency: 30.08 msec average 28.08 msec min 50.22 msec max Packet loss: 0.27% average 0.00% min 44.13% max At my address CenturyLink recently started offering 20 Mbps (apparently using bonded ADSL2+ technology) internet service. Web site prices: $73.95 no contract month-to-month internet service or $66.90 for bundled internet and unlimited home telephone service with a five year price guarantee. CenturyLink's competitor Cox Cable now offers 50 Mbps internet service at $49.99 per month for the first 12 months and $66.99 thereafter. While faster Internet service would be desirable, CenturyLink's 10 Mbps Pure Broadband service offers, in my opinion, the best value: adequate performance at a reasonable cost. --------------------- Update - January 2013 I am continuing to use CenturyLink Pure Broadband High Speed Internet service at 10 megabits per second (10M/768K). I renewed again on a 12 month contract at $59.95 less $20.00 promotional discount plus fees giving me total cost of $41.93 per month. Contract has a $200 early termination fee. My modem syncs at 11772 kbps down and 887 kbps up on ADSL2+ mode with fast data path. I participate with the FCC / SamKnows internet monitoring service. Measurements for my DSL service during December 2012 as reported by SamKnows: Downstream throughput: 9.97 Mbps average 8.36 Mbps min 10.35 Mbps max Upstream throughput: 0.74 Mbps average 0.49 Mbps min 0.77 Mbps max Latency: 31.73 msec average 25.17 msec min 829.76 msec max Packet loss: 0.23% average 0.00% min 19.49% max Service has been better than 99.8% reliable. Reliability would have been even better if CenturyLink had not bungled a central office equipment upgrade. The work on my line should have been done overnight instead of during the day. Once I reported the outage CenturyLink technicians promptly restored service. The equipment upgrade was completed the next day without disrupting my service. ----------------------------------- CenturyLink upgraded my Pure Broadband DSL service from 10M/768K to 10M/896K last week. They also changed my data path from fast to interleaved. I sent an email to TalkToUS@centurylink.com asking to be switched back to a fast data path. They responded within a day to report that my fast data path had been restored. After trying Clearwire for several months, CenturyLink's introductory offer of 10 Mbps Pure Broadband offer at $29.99 per month on a 12 month contract was too much to resist back in January 2011. I renewed on a 12 month contract at $40 plus fees/taxes with a $200 early termination fee. I am in an area where Prism TV is offered. I signed up last year for the Federal Communications Commission broadband monitoring program run by SamKnows.com. Data collected by SamKnows confirms my experience: consistent, reliable broadband service at or near advertised speeds. From Sprint to Embarq to CenturyLink, my DSL service has been always been reliable. Looking back six years to my previous review, I find that I have DSL service that is more than six times as fast for only 20% more money. My review from 2006 -- 1.5 Mbps DSL service - $35.00 per month - 12 month contract Helpful and well informed customer representative. Placed order on Monday for 1.5 Mbps DSL. Received self install kit on Tuesday (Sprint SP-660ME-61 modem/router). DSL service scheduled for Thursday. Live at 2:00 am on Thursday, as promised. Smooth as glass. No problems. member for 21.5 years, 4895 visits, last login: a few hours ago updated 342 days ago
During the installation phase, there was several problems which resulted in the tech having to be rescheduled. After having verified the paperwork was in order again, we were notified that there wasn't equipment available to complete the install. Third attempt, the installation was quick and painless. After activation, I wasn't given information retaining how to use my own router setup (PPPoE login, pass, etc) to replace the C4000XG we were supplied with. After managing to figure it half of it myself by using the modem's current settings and piecing together what I could, things ran fine. Now the bad which has caused the most headache over the last two days is trying to get a Static IP for a Post-paid Residential Fiber plan. I have combed through their FAQ, verified that Post-Paid could request it. Every attempt to speak to a representative ended with another reason as for why the process couldn't be done. I didn't see any information retaining to how "E-Shop" accounts aren't supported, nor that there are territory issues that could prevent it. If anything, the FAQ is extremely misleading and/or out of date. Due to this, I'm starting to regret leaving Xfinity even though the main drawing point to switching to CenturyLink was the upload speed and the uncapped connection for IPTV. For those wishing to switch to the service, verify and get in writing you're able to get a Static IP as some services (Directv, etc) allows only four home location resets per year and any time you need to reset your router, there is a chance you'll have to reset your home location or call support. Link to FAQ: »www.centurylink.com/home ··· ses.html member for 1 year, driveby review (so far) updated 1 year ago
Centurylink's fiber to the home in the Portlland, Oregon metro area works flawlessly, and they have no data caps. I got upgraded to fiber at their technician's request when my then 40Mbps bridged VDSL started having issues due to the old copper up on the poles. Since then it has been rock solid. I just upgraded to gigabit service, and that went well too, with a couple of caveats (see below and the "update" at the end). The only issue I had was the "retention" customer service rep I placed the order with had told me she would include a free replacement modem with the upgrade, but she forgot to place the equipment order. I had to call back and get the "retention" department again and they ordered the modem, and placed an offsetting credit on my account to cover the cost. The regular customer service folks (overseas call center) said they couldn't supply the modem without charging me for it -- but the "retention" (US call center) folks were able to do it. The reason I needed the replacement modem is that the ZyXEL C3000Z that I got when they converted me to Fiber had always had a flakey web gui. Many of the "advanced" settings (like port forwarding) didn't work, the web gui would glitch out if the modem hadn't been rebooted recently (I suspect the program had a "memory leak"), and if I attempted to reboot the modem via the web gui, the modem would always lock up. My hope was that the newer Greenwave C4000XG they were now supplying new customers would work better, and it has. However, see update below -- there is an issue with higher speeds. Port forwarding works, and the modem seems stable. This newer modem also has vastly improved wireless capabilities -- it has wireless ax, which is an improved version of wireless ac. Wireless ax is also known as "wifi 6". The only issue I ran into is that it went into a bootloop when I tried to use the "Dynamic DNS" function. I had to do a factory reset to get the modem working again. It is too bad that Centurylink doesn't do thorough testing of their modems functions before they start sending them out. A few suggestions when adding (or upgrading) to Centurylink Fiber: 1. Centurylink usually offers new customers a free "fiber modem" so you don't have to buy one or rent one from them. But you have to ask for it, otherwise they might not give you one. If you are upgrading from DSL or VDSL to fiber, they often can offer you this deal too, but you have to ask for it. 2. Centurylink also offers new customers free installation. Again, you have to ask for it, or they might not give it to you. 3. Regarding the "Fiber modems" they offer, make sure to request the latest (as of 11/2022) the Zyxel C3510XZ. All the other fiber rated "fiber modems" have serious firmware glitches that are NOT getting fixed. The C3510XZ also has wireless AX, which can offer a real wireless range and speed boost to newer devices that support AX. It will also work well with older wireless AC and wireless N devices too. 4. Make sure they put you on a "price-for-life" plan. These usually don't have a contract, but guarantee they won't raise their service rates as long as you don't change your service. There's no downside -- if they lower their rates, you can have them put you on a new rate plan with that rate, and hopefully it will also be a "price for life" plan. 5. It makes sense to review your rate at least once a year to see if they have lower prices. Centurylink won't automatically lower your bill -- you have to ask for it. Update as of 11/2022. Since I qualify for the new $30/month "Affordable Connectivity Program" (aka ACP) federal subsidy, I decided to contact Centurylink about upgrading my speed to Gigabit. Since I was already on Fiber, there were no equipment upgrades required -- just the upgrade in the service from 80Mbit to Gigabit service. I did the upgrade, and due to the subsidy, my monthly total cost actually went down a bit. Centurylink's standard charge for Gigabit service is $85/month, but a quick call to their "retention" department can net you a permanent $20/month "loyal customer discount", which brings the bill down to $65/month. Subtract the $30/month subsidy and that becomes $35/month for Gigabit service. It's a great deal. Problem with Greenwave C4000XG "fiber modem": However, there was soon an issue that surfaced with their provided C4000XG "fiber modem". On my main computer, it would freeze that hard wired port multiple times a day. All other ports and wireless access would still work. I tested this on different ports, and the problem followed. I tested my cabling, and there were no issues found. A reboot would clear it up, but it kept occurring, sometimes up to 10 times a day. I contacted their technical support, and they replaced the c4000xg modem with a new c4000xg. The same thing happened. I contacted them again, and this time got connected to a US based technician, who determined it was a problem with the firmware in the c4000xg. She then sent out a replacement "fiber modem", a Zyxel C3510XZ, and since then the service has been flawless. Discovered they offer a phone&gigabit fiber plan bundle for same price (almost): In one of my subsequent calls to Centurylink, the rep mentioned that they have a phone/gigabit internet bundle for the same monthly cost as the gigabit fiber by itself. The only additional cost are the fees and taxes for the phone line, which add up to around $8-$9/month in my city in Oregon. This sounded like a no-brainer upgrade, but there was an issue. Centurylink new policy: addresses with Fiber are only allowed phone via service via Fiber (VoIP): The rep assured me that the phone line would continue to be available should there be a power failure. This turned out NOT to be true. It turns out that Centurylink has a policy that, once a line has been upgraded to fiber, they will NO LONGER provide copper pair service to the address. This is true even if the old copper pairs are still present and functional. Due to this, when the power goes out, the power to the Fiber end-point in the home goes out, and it's that end-point that provides the phone port for fiber connected customers. Unlike some providers, Centurylink does not provide a battery backup to rectify this. I escalated this issue up to the Oregon Public Utilities commission and to the Oregon State Attorney General's office of consumer protection. The PUC said that, unlike regular copper pair POTS (plain old telephone service), Centurylink's fiber based phone service was considered to be VoIP, and so was unregulated, and wasn't required to work during power outages. The State AG office said similar things, but got the Centurylink rep assigned to the complaint to agree to a one-time good-will exception to pay for a battery based UPS (Uninteruptable power supply) via a credit to my account to offset the expense. /Begin Rant/ This policy of Centurylink to refuse to provide copper pair based POTS telephone service (which is still regulated, and does require them to provide service during power outages), seems a disingenuous and sneaky attempt at avoiding regulation. Their "reasoning" is that they don't have replacements for the switches this older service has. That's not true. Copper based switches are still made and are available and could be installed where needed -- but it is likely the case that the specific ones they are using are no longer available, so this is really a form of dissembling.... I know that some (likely younger) folks may not understand why this is important. The reason the regulations were put in place that mandate that regular telephone service works in a power outage is that it is considered an "essential service" that can prevent loss of life, especially for the elderly, the young, handicapped, and infirm. (Note, that's why, if you have a non-voip land-line, it is important to have at least one "regular" corded phone in the home, because that phone will still work from the power supplied via the phone line.) One other ramification of this is that home security systems usually relied upon POTS telephone service to dial their security monitoring centers even during power failures (the better security systems had integral battery backups so they would continue to work when the power was cut). Cell phones don't provide a sure connection either -- especially during major emergencies when their towers go down or their services are overwhelmed with voice traffic. /End Rant/ member for 6.6 years, 11 visits, last login: 1.2 years ago updated 1.2 years ago
DSL was finally made available in my area last year, thanks to CAF-II. The DSLAM is around half a mile from me, and is fiber fed. It's VDSL2 only since it's brand new too. Currently, as of may 2022, I have 20/1.5 DSL from Centurylink. I am using a C2100T modem I bought off eBay so I don't have to pay their rental fees (and supports bonded so whenever I can get that, I'm ready). Speeds are as advertised, and haven't had any line issues. The modem says the max I can attain is around 24.5Mbps down and 6Mbps up. Line syncs at around 22Mbps down and 1.6Mbps up. I'm hoping to get a bonded connection as soon as they offer it here or if i get in touch with the right person. I did a self install, though had to have a tech come out anyways because they didn't correctly hook me up down the street. The indoor wiring is brand new, done by myself using cat5e to the NID. UPDATE 5/17/22: After talking with a higher up and pushing through a bonded order, I now have 40/3. Tech came out and got the 2nd line up and running, and he cleaned up the first line. I could technically get 100/10 and I will be attempting to get ahold of engineers because after cleaning up the lines and getting everything working, my line stats for each one show a max attainable rate of about 65Mbps down and 12-13Mbps up. Update 8/27/22: Still very reliable, both lines haven't had a single CRC error since getting bonded installed. The CL website now lets people on this DSLAM order bonded too, unless they're close enough to the DSLAM to get 40/60Mbps, then it still only offers single line. member for 10 years, 2217 visits, last login: a few hours ago updated 1.5 years ago
Quantum fiber is down at 8AM in the morning. It took me hours to get an appointment 3 days later. 3 days later, they did it again to unplug the wrong fiber to give mine to another neighbors. Can you believe it?? I have the business line and it happened 3 times with no compensations but 3 days wait for them to re-connect my line back!! **1/X/2022 My internet is down again. It took me chatting online for hours to get an appointment that's several days away. **12/9/2021 My Quantum fiber is down. It took me 3 hours to get back on. And I have 2 charges from both CenturyLink and Quantum fiber. **10/26/2021 I went ahead and upgraded to gigabit speed and told to move to Quantum fiber brand. They would take care of transitions. **9/7/2021 July 4th holidays, it doesn't slow down too much, only uploads got impacted. But labor day weekends, overall speeds all cut into half. It still has some issues of congestions for fiber service although it's better than before. We have been thinking to upgrade to gigabit plan since day one, what's the point if weekends or holiday might just gone to zero? ** 6/11/2021 After paying more attentions to the speeds, I have found the patterns of slowing, the Friday evenings to Sunday noons, the slowest speeds of last event was memorial holidays when we have tons of tourists coming into Vegas after reopen. I have excellent 104/105 speeds during weekdays. So CenturyLink has limited backhaul for our growing cities in Las Vegas market. ** update after 5 months 5/29.2021 Wow, my fiber download dropped to under 1 mbps while upload is still 104; ping is 2 ms from my 100/100 fiber plan. I went through help pages and all suggested steps reboot and reset etc. Contacted them and took more than 4 hours chatting with 6 different persons kept transfer me and each single one was not responsive at all. They are taking naps during chatting to you, you have to wait between the line for minutes to get one response not only one rep but all 6! In the end, they asked you to call the hidden support line numbers, and the guy over the phone is moodier than customers and talked down to you tone. The first tech they can send out is another 5 days away and they will charge if they verdict it's not their equipment issue. I have to change my recommendations that don't get CenturyLink if you have other better choice. This company is a nightmare to use the no support tech department. *Original 01/08/2021 Order online is better than call, due to prices and accuracy address checks. They limit better pricing without online chatting order or phone ordering. Open window for installation date is the whole day, they don't tell you when during the day. So you'd better wait for them without leaving to buy lunch. Mine showed up at lunch that I left for 11 mins, they took off when I was back insisting I missed the appointment. So I have to book 2 days later. No attitudes at all!! They will have unlimited data if you order 940/940 giga fiber internet $65 with their free router or you have to buy or lease their modem/router for $200 router or 15/month. So you will be paying the same and more $65/month but only getting 100/100. My location is ready for 940/940 but the system marked as 100/100 area only; the business fiber team was told from installation tech guys that my location is gigabit ready. They don't care if the system is out dated. Oh well, I will save $15 a month; plus, my mesh routers, cameras and laptops are not WiFi6 yet anyway. Now after weeks, I kept on getting email saying my address is ready for gigabit if I sign up as new customers, what an iXXX. And CenturyLink downgraded new customer fiber 100/100 to 1TB capped plan now. I consider I am lucky to have unlimited 100/100 plan and pay less for signing up couple of weeks earlier than Febuary2021. As a new resident to Nevada where mostly capped internet Cox and CenturyLink zone, I am very blessed I can sign up this old unlimited data plan January 2021 with a promo gift card. member for 11 years, 1022 visits, last login: 46 days ago updated 1.9 years ago
Have had CL Fiber, symmetrical 1 gb service for about a year. Free router supplied, C4000XG. Free install. $65 a month. What is not to like about this. I could have gone with Cox Gigablast at this location for $119. No brainer for me. Also, I was able to remove the C4000XG and replace with my own router (Unifi USG 3). Service has been solid as I monitor the connection with Uptime (free account). Running at 99.999% up. This is a new build out for new community. Install ordering process was a bit weird, but going into this with patience, knowing what I wanted, it was okay with me. I did notice lots of attempts to up sell their other products, so word of advice is to watch for that and check your order and 1st bill. Install tech was good, on time, in and out in about 2 hours as he had to install the GPON to the fiber on side of TH. I already had Cat 6 run to the location, so install was easy, fast... I set up an automatic payment to CL from by bank, so easy! If I could get this service (Fiber) at my primary home in Henderson NV, I would order this, like yesterday!! I can only get DSL based tech at my home, my reason to having to use Cox. member for 16.1 years, 992 visits, last login: 4 days ago lodged 2.1 years ago
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