how-to block ads
|
next review in page
Review by JoshMck 
member for 151 days, 3 visits, last login: a few hours ago
updated a few hours ago
 Grants Pass,Josephine,OR
 $75 per month- (month by month)
 about 7 days "Connection, speed, no hassel." "Price" "Pretty good considering the alternative."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
We live in Grants Pass, Oregon. A town of roughly 35K citizens. We have two competing companies, Charter Communications and now CenturyLink. Before they bought or merged with Qwest, Charter was pretty much without competition.
At first we were only doing the 1.5Mbps plan. It was slow, but stable. We've now upgraded to their 20Mbps subscription.
Price for a 1.5mbps connection was $40.00 USD
Price for 20Mbps is $75($90 for the first month after switching.) Mind you that uplink is very slow for streaming anything at .869kbps(Yay, DSL.) This is also a monthly plan.
I personally find it a bit expensive, but this is for internet only.
As of 4:02PM Speedtest.net gives us a ping of 41ms, 19.02Mbps down, and 0.83Mbps up.(50 miles away)
At the opposite end of the country at St. John's, NL the connection speed is 276ms ping, 18.48Mbps downlink, and 0.78Mbps uplink.(3,300 miles away)
Nearly exactly what we have paid for. I've rarely seen it below 15Mbps.
Of course, this is most likely thanks to what I assume to be the DSLAM of my area being only a few hundred feet away at an intersection. For now, I don't believe my area to be as congested with internet traffic. Due to Charter taking most of the business.
Overall, we've been very happy with Century Link.
UPDATE:--------------------------------------------------------
Well, service is still the same. Had a random hiccup with my modem/router. Wouldn't connect for a full day. Called CL up, went through some troubleshooting and were unsuccessful. Scheduled a visit from a repair guy.
I bring my device back into my room and plug it in. Suddenly works.
I call them up and cancel the repair guy.
Worked a day, crapped out again, but this time I had a red light on my Router instead of nothing.
Re-configured it with the disc and now it has been working. This could have been much worse if I didn't know much.
Comments:
 | | Don't recommend century link I've been with century link for a couple years and I really don't recommend it as an onternet service provider. Whenever I want to load a new tab for google chrome, it takes me about a minute and a half to load all of it and if I want to watch a 2:30 video on YouTube, it would actually take me about 10 minutes to load the entire video and watch it. | |
| | | | Re: Don't recommend century link Hi All,
Thanks for taking the time to share your experience about our service. Our DSL Escalations Team is happy to help with any problems you are having with our service. Email us your account information along with any questions our issues you are having TalkToUs@Cetnurylink.com.
Thanks,
Corey Tidwell
Ceinturylink Help Team
TalkToUs@Centurylink.com | |
| | | | Run a speed test first with your wireless disabled an using only an Ethernet cable for your computer then go to ctlhelp. Com and run the test you should get the correct speed by doing that | |
|
| |
 | next review in page (previous review)
Review by Greedhurtski
Fair warning: reviewer joined this week
updated 5 days ago
- Park City,Summit,UT
- $69 per month
- (12 month contract)
- "nothing"
- "70 kbps avg speed on 6 mbps package still after 14 service calls"
- "Is Century Link run by North Korea?"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
Moved to area where Century Link is a monopoly... in terms of internet, might as well move to North Korea!
Is Century Link the worst ISP in the history of the internet? ...customer consensus says "Yes"! We live in the suburb of a large metro area where Century Link is the only option, aka monopoly. We pay $69 per mo for sporadic internet service with avg tested speeds of 70kbps while paying for the upgraded 6mbps package. Unfortunately there is no other choice and as a result we all suffer including our school age children whose assignments often involve interactive internet activities and internet research. The federal government should absolutely step in and either facilitate / fund / subsidize an end to the Century Link monopoly... divest and distribute interest to other companies capable of operating a reliable ISP. I feel we have reached a point where the fed failing to take action makes them complicit in the dumbification for very large swatches of our country... large areas which are rapidly being left behind in a modern age where access to data is the most essential factor in determining opportunity and success.
Comments:
| next review in page (previous review)
Review by Crusty
member for 4.5 years, 153 visits, last login: 4 days ago
updated 8 days ago
- Sanger,Denton,TX
- $50 per month
 CenturyTel- "Decent package speeds, decent cost. Customer service through these forums is outstanding."
- "Connection issues, speed issues, customer service through phone is horrid."
- "If I had another option, I'd jump ship."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Update 5-10-13
Issues haven't been resolved and is slowly getting worse.
Update 1-15-13
I'm seeing the exact same issues that I describe below prior to leaving them. Slowness during peak times, very high latency and pretty much crippled if I want to do anything online.
Reliability rating is kicked back down.
Update - 11-14-12
After leaving CTL for a WISP and then coming back after I was promised multiple times that the issues were put to bed, I went back to CTL. Pure broadband only. 10Mb package.
I've been back on it since Julyish of this year. Other than a couple hiccups with slowness, it's been pretty rock solid like it used to be prior to CTL.
So, I'm changing my review (Connection reliability only) just a smidge.
Update 2-14-12
Still having same issues described below. Each and every week night 5pm+, my speeds come to a crawl and just about anytime on weekends they crawl as well.
Multiple phone calls to cust serv and numerous exchanged emails.
During daytime since I've started seeing these issues, my speeds are great if not FANTASTIC.
Updated all rankings to reflect on going issues.
---------------------------------------------------------------------------------- -----------------------------------------
I currently pay for the 10Mb package and have had since the first day it's been available in my area. (approx march/april of 09).
I live in the Sanger, TX area.
modem is the 660R
Prior to upgrading to the 10Mb package, I rarely had to call into support for help. Since upgrading i've had numerous speed issues and siginificant amount of downtime. I've got every issue documented since upgrading and they go back to april of 09. Most of the issues have been horrid speeds (worse than dial up numerous times....no joke) but also have had issues of net being completely down.
Customer service through the 800 line is horrible and most folks run you through the script even after you've done it 7 times with everyone else. Gets extremely frustrating when you already know where the problem lies. 
good experiences with centurylink/embarq?? working with the fine techs that monitor these forums. I've gotten much better customer support and response with the folks who monitor these forums compared to the 800 line. Prices are just about right.
Overall?? Unfortunately my side of the street can only get dsl while my neighbors have cable to choose from as well. I've been with this service for years ever since it was sprint/earthlink, then embarq and now centurylink and because of the amount of issues i've had since upgrading to the 10Mb and the frustrations of dealing with 800 line, I'd jump ship in a hearbeat if i had any other suitable option.
Comments:
 dsldude08Premium,VIP
join:2008-01-03
La Crosse, WI
kudos:2 | Speed Issues Hello,
Based on your documentation about your speed issues and when it started, it is likely that you need to drop your speed level. The 10M speed for some, depending on cable gauge, distance, etc, can be an issue when added resulting in an unstable connection. I recommend calling tech support and have a tech sent out to test your line stats to see the signal loss and as to what speed is best supported by your line, since 10M doesn't seem to be the right speed for you. | |
| | Crusty
join:2008-11-11
Sanger, TX Reviews:
 ·CenturyLink
 ·Speed of Light B..
·Embarq Now Centu..
| Re: Speed Issues Well, when the 10M works, it works great...here's some additional details that I left out of the OP. I won't be reducing my speeds but i will continue to call and get credits on my account until the issues are resolved.
I live within 3/4 mile of the CO of Sanger. I've had my lines tested about 5 times over the past 1.5yrs and they're completely fine.
Issue is totally with the ISP at this time and they know it. They're running new fiber to our town and should be rerouting us to ellivate our speed issues/lag/sync issues. *crosses fingers* I was told this by the tech who was at my house just a couple days ago while he was testing my lines. | |
| | | dsldude08Premium,VIP
join:2008-01-03
La Crosse, WI
kudos:2 | Re: Speed Issues Understood. So rather it is a bottleneck issue at the CO. Unfortunately that can happen (shouldn't, but can). I don't have access to your area just yet to see what the plans are because Embarq/Texas have not been converted over to the legacy CenturyTel systems. Hopefully the resolution comes quickly. | |
|
| |
| next review in page (previous review)
Review by OOMJR
member for 2.2 years, 99 visits, last login: 1 days ago
updated 10 days ago
- Avilla,Noble,IN
- $45 per month
- (12 month contract)
- about 3 days
- CenturyTel
- "Worked for a while, now it's back to jumping through the hoops"
- "Waiting for a solution and a phone call..."
- "Worth it for the end result, hopefully"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
5/8/13 Update
So... Supposedly... The CO supervisor, local tech and his managers are in contact via email with corporate. The fix would consist of moving some DSLAMS to a different rack. They have 3 racks, each can hold 3 DSLAMS, one not being used, one used for 6Mbps or lower and one for 10Mbps. The 10Mbps rack is at 98% capacity at night and they don't see the issue at the 24/7 line, not sure if they can. Each rack is also connected to a gigE fiber line.
Waiting game and contacting them each day for updates.
4/30/13 Update
Check out my test history »/testhistory/1782576/cba7a . During peak hours the line quality tests fail due to packet loss. After peak hours the test works ok but there is packet loss. My connection from my Modem to the DSLAM is 8ms. After the DSLAM that's where the issues are. It's on their end and they can't except that very easily. Took me a 48minute call to the 24/7 line to get this through their head. Their finally looking into the issue.
The Central Office is one street west of my house and this morning there was a Centurylink Van there along with a normal pedestrian car(employee?)
.7 to 10 Down during peak hours(5-12:30) .4-.6 Up. Ping of 100+ to 500.
I can usually ping at 30ms and have 10 down and .78 up to chicago.
Yahoo.com times out on pings and traceroutes.
Google.com pings at at least 130ms.
After peak hours it seems to be testing ok but I'm not home to use it... I work 8-5.
This will be the 2nd time I've had ping/bandwidth issues in my area. The first time around phone support and chat wasn't helping so I filed a FCC complaint. They gave me a new modem for free and fix the issue. If came back about a week later and I was offered a tech's direct number. He went out and switch me to a newer card at the Central Office. This fixed the issues until 4/28/13. I seem to be back where I was before. I'm guessing it's a bad card or they are having packet loss on their end. I called the tech and he doesn't work in my area anymore so he wasn't of any help. I called the 24/7 service line and they said I had to average 300ms ping with low bandwidth for them to issue it as an actual problem. I kept on them and they said they would look into it. Put me on hold a couple times to talk to a 3rd party company(that I assumes monitors and remotely fixes issues). They said they would see if they could remotely fix the issue and if this wasn't possible they would send a tech out. The window of the issue getting fixed is 24-48 hours. I'm expecting this to be done within this given time line. If it isn't I will be filing my second FCC complaint against the company, which I don't want to do but I don't like getting horrible service and paying for it.
-Matthew Raupfer
1-23-12 Update
After about 6 months of service my package 10Mbps down and 860Kbps up has become a horrible experience. I'm getting "the engineers are working to resolve the bandwidth issue in your area" line for the last 4 months... I can't get my 10 down anymore at anytime and during peak afternoon/evening hours I will range from .6 down to 1Mbps. My upload usually stays around 860Kbps. I've contacted Joey once again about the issue and a local store about it. Waiting for replies right now. Online chat hasn't helped one bit with the issue.
Ordered 10Mbps/896Kbps
1st day it was installed was able to ping Chicago server @ 14ms with a bandwidth test of 10.5Mbps/860Kbps
2nd day the ping went up to an average of 50ms to the same server.
Called 1-877-646-3282 to see if they had me set on interleaved rather then fast mode.
They told me since I was using a Actiontec Modem and not a rental that they wouldn't support Fast Mode. Also, I never was able to get a answer out of them what mode they were sending me from the DSLAM. She was running me around. At the end she said that there was a fiber issue in my area and they were working on fixing it... I went ahead and hung up.
Went to »www.centurylink.com/Pages/Support/ContactUs/ and did the online chat.
WOW!!! The customer support rep was extremely nice and answered every question I had. I did have to wait here and there after certain questions due to having to look up the info but in the end she was able to tell me I was connected interleaved. She then went ahead and switch me to Fast Mode, then she tested the line.
Online Chat is Superb so far. Phone Support... don't waste your time.
My ping is now back down to ~20ms to the Chicago server and my bandwidth is doing well at 10Mbps/864Kbps.
Overall,
Service has been up 24/7 for 3 months and online chat support is great.
Phone support is terrible. Rude and just want to get the phone call over with.
Comments:
| next review in page (previous review)
Review by (hidden by request)
(review was emailed from domain gmail.com)
lodged 12 days ago
- Aurora,Arapahoe,CO
- $60 per month
- AT&T
- "nothing"
- "disingenuous, rude, poor performance, most expensive,"
- "very poor dishonest and just plain bad company"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
Century Link offers $19.95 / month (for five years) internet to new
customers, but make me pay $59.95. They made it impossible for me to save
by using my own modem, tech support and customer service are ridiculous,
they lowered my download and upload speeds without notification and said
they did not get the leased modem back ( I sent UPS return receipt and they
signed it illegibly on purpose ).
Much better off with cable. Higher speeds by far and at about half the cost.
Stay away from this untruthful and misleading company and save the
frustration, money and your time
Comments:
| next review in page (previous review)
Review by nealvan
Fair warning: reviewer joined this month
lodged 12 days ago
- Tucson,Pima,AZ
- Contract price not specified.
- AT&T
- "Wish there were more services where I live but not much choices"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Very bad, I've called them several times and so has my neighbor. He is currently without internet and I get continual drop offs and very choppy connection when it does work. They've admitted there's a problem but have not provided a resolution and they don't seem to worried about fixing it.
Comments:
| next review in page (previous review)
 Review by BorgeR
member for 11.1 years, 83 visits, last login: 3 days ago
updated 13 days ago
- Phoenix,Maricopa,AZ
- $120 per month
- (12 month contract)
- about 10 days
- Qwest
- "There trucks are always in the nieghborhood...lol"
- "Speeds don't match from what you purchase to what you get"
- "We should have stayed with the more expensive cable"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
we pay for 3mbps downloads and 600 kbps uploads and Century Links speed test says we are getting 2.4 mbps down and 562 kbps up. The only problem is i can't downloads at any site no matter how big or small the file at speeds faster than 350 kbps. The remarkable people doing the job of tech or online support can't fix or explain why this happens either. Century Link get a Epic Fail in my book
Comments:
| next review in page (previous review)
Review by Tweak3d
member for 1.2 years, 105 visits, last login: 33 days ago
updated 33 days ago
- Bennington,Switzerland,IN
- $65 per month
- (12 month contract)
- about 2 days
- CenturyTel
- "I will get back to you on this one."
- "speed, ping, support, price, monopoly, lie, cheat, steal."
- "Would rather have a sex change operation by a sawzall."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
Update 4-15-2013:
Well my connection has improved. AND IT ONLY TOOK SLIGHTLY OVER 2 YEARS! It is still unsatisfactory at high usage times with ping rates too high for gaming. The download consistency is much better but still not steady. They dropped my service from 3.0 down to 1.5 down. They also dropped the price though. No contract either.
HOWEVER: I would never recommend this service provider to anyone. Heck, I went back to mailing letters and chatting with people face to face instead of using IMs.
If you have another choice... weigh the options!
Update 8-16-2012:
Latest word: Still no definite date for finishing the fiber upgrade. Hopefully the BBB can help me out. I hope everyone will call the BBB and lodge complaints against a company that continually delivers a sub-standard product and expects to be paid for it. Kinda like bouncing a check... theft by deception.
Update 8-9-2012:
Still Crap. 23 months I have been dealing with issues related to this ISP. That is just absurd. Finally filed a complaint with BBB. Honestly I would rather have my genitals smashed with a hammer repeatedly than deal with the jokers at Century link one more time.
Update 6-18-2012:
The fiber has been in the ground for months, but the equipment was delayed. I was told that there would be a difference in the next 4 to 6 weeks.
I already notice that my speed is normal (3.0M) for 3 sec and then almost 0 kbps for 12 sec during peak hours. That is up from less than 1 meg on same time frame.
Latency still is a big issue with me because I play World of Tanks game online.
In my anger I refused to pay them full price for the service. But I felt a little guilty so I worked it out to where I only paid $25 a month for disappointing service, but meh, it'll get better.
But I am here to say, through ALL of the trouble, I did get some good tech people and some idiots. I talked to some good people in billing and some complete jackasses (your supervisor please!), but when I think about it, the hundred phone calls were quite fun. Start talking TCP forced idle time, route consistency, and they get confused and say, "We don't support ping. We only support speed." Which they could not support either.
But soon they might be able to. I will update in 4-6 weeks. (When the upgrade is supposed to be done.)
Thanks for the update Trent P. That is what I want from with companies that I deal with, to be inside the loop on a resolution to my specific problem. Not a specific date, just a window of hope.
Original Post:
I have had this service for over 2 years. Problem after problem. NID, DSLAM, Line problems up the street, bandwidth exhaust, uneducated tech support (50/50) I did get some good ones occasionally.
I documented every problem, call, and payment, when it come time to get a credit, I have never had an issue. (Only paid 24.99 so far in 2012, and that was for Dec 2011)
I refuse to pay for internet that is sub-standard and this is by far sub standard.
3meg down, during peak hours... .2 meg down or about 1/15th my provisioned speed and pings as high as 999ms. Terrible for gaming.
The problem keeps getting worse.
They promise it will be all better once fiber is installed in a few weeks.
I hope so, but after reading so much bad about CL, I am not so sure now. *sigh*
Comments:
Tweak3d
join:2012-02-12
Bennington, IN Reviews:
·CenturyLink
|  Recent Fiber Upgrade
It has had almost NO impact. Snail speeds and pings like satellite connection...still.
I am giving them a little longer to see if it now an equipment related setting. New fiber = new equipment right?
If there is no resolution by the end of May, I will no longer be connected to the net. They WILL NOT get my hard earned money for this ... connection. I will not tolerate it.
People need to stand up, not bend over. | |
| | | |  Re: Recent Fiber Upgrade
| |
| | | Tweak3d
join:2012-02-12
Bennington, IN Reviews:
·CenturyLink
| Re: Recent Fiber Upgrade I really do wish it was that easy. I have been dealing with this company for over a year and a half now about various problems dealing with speed and connectivity.
Everything is new from the NID all the way in. I made them rewire it because they would not admit that they oversold the bandwidth available. They were "unsure" where the problem was.
And now, since it is all new stuff, they have to go back to their equipment.
Oh, I did forget to mention that I am not the only one in this area with this problem. I am just the first one who recognizes when there is a problem. 
Thank you very much though, that gave me a good idea. | |
|
| | | yea when they put in fiber they fail everytime to upgrade the copper cabling as well and since copper comes into your home, im sure, that would explain yet another false promise this corporation has made | |
|
kinco
join:2005-06-02
Cardington, OH Reviews:
·CenturyLink
| Hi I recently went through the same problems as the reviewer. After about 2 years, 100+ (literally) calls, 4-5 field tech visits to the home, 5 modems and countless hard resets/power cycles performed, they finally effing fixed it. Just be patient, nag the fuck out of them and hope for the best. If that doesn't work and there's no other ISP in your area.....move or live with it. Those are literally your only options  . | |
| |
| |
| next review in page (previous review)
Review by Leviathan
member for 258 days, 204 visits, last login: 4 days ago
updated 43 days ago
- Bremen,Marshall,IN
- $120 per month
- (24 month contract)
- CenturyTel
- "Modem provided is excellent."
- "Connection is not stable nor reliable"
- "Consider a different provider."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Paying $120/month for a 4mbps down/0.5mbps up. Westell 7500 modem. Past 18 months, the connection I am actually getting has been 1.5mbps down/0.1mbps up with a ping ranging from 400ms to 1200ms. Calling tech support and finding someone knowledgeable is like your chances of winning a million dollars twice in one hour. I will never recommend CenturyLink to anyone.
Speeds are even slower during peak hours and pings are nearly double than before during peak hours with no fix in sight. Last ETR tech Support gave me was Feb. of 2014. Switching to MediaCom's 50mb service/phone/tv for $95/month for 2 years.
EDIT: Finally left CenturyLink and now have Phone/TV/Internet through MediaCom. So far they are amazing. So glad I finally left CenturyLink.
Comments:
| | Wow Your paying $120 for 4 mbps??! That's screwed up. | |
| | Reviews:
·CenturyLink
 ·Mediacom
| Re: Wow tell me about it. granted, keep in mind its for phone/internet. but regardless, we have several neighbors that have their 10mbps service with phone and only pay $70/month. Yet we get told we are too far to receive higher speeds and for some reason pay nearly double what the other pay. Finalized MediaCom order, will finally be done with CenturyLink's b.s. come April. | |
| | St8kout
join:2012-03-25
Boulder City, NV | I came here to see what others were saying about CenturyLink, then I read the fine print and see that it's only 1.5Mbs. I think I'll stick with my cable internet speed of 20-25Mbs for only $25 more.
Can such services like Netflix even work at 1.5Mbs? Even the network for my iphone gets around 12Mbs last I checked, but it is capped at 2 gigs/mo. or I pay extra.
Both my cable internet and wireless cellphone service is around $110/mo (cox and att).
Cable sucks for tv so I use them only for internet. Directv is the only way to go imho. Better picture and sound, more bang for the buck. | |
| | | | | Re: Wow Having had CenturyLink's 1.5mbps service for nearly a year before being able to upgrade to 4.0mbps, Netflix will work, but you will never get to watch anything in HD. At least that was my experience with it. | |
|
| | Reviews:
·CenturyLink
·Mediacom
| Re: Mediacom is the worst! After asking around town, no one I spoke to has had any issues with their MediaCom service. Not to mention its either CenturyLink or MediaCom. And if the cable goes out, always got cell phone to complain. Also, at least MediaCom's service works all day long. Not like CenturyLink who's internet service drops every afternoon and phone quality turns to crap. So far MediaCom is by far much better than CenturyLink, in my area that is. | |
| | | | | Re: Mediacom is the worst! Well here it's just the opposite. CL is rock solid while MC goes out every day! At least CL doesn't keep raising the rates all the time like MC does. | |
| | | | Reviews:
·CenturyLink
·Mediacom
| Re: Mediacom is the worst! Understandable. Had been with CenturyLink since '79, back when was Spint---->Embarq--->what is now CenturyLink. For phone/internet was paying $120/month before taxes for 4mb down service. With Mediacom, getting 30mb service/TV/Phone for just under $130/month after taxes. Locked in for 24 months at that rate. | |
| | | | | | | Re: Mediacom is the worst! Hi Leviathan. I know this is very late and I'm sorry for my delay in replying to you. I'm sorry to hear about everything that has transpirsed with your account with us. If our team can be of any assistance to you, please let us know. You can contact us at TalkToUs@CenturyLink.com. I know it doesn't make up for all the trouble, but I wanted to let you know of our assistance. Thank you.
Joey H
@CenturyLinkHelp Team | |
|
| |
| next page (previous review)
Review by umaralfarooq
member for 44 days, 0 visits, last login: 44 days ago
lodged 44 days ago
- Bonita Springs,Lee,FL
 Business customer- $45 per month
- (36 month contract)
- about 30 days
- CenturyTel
- "Business rates were lower than competition"
- "Bait and switch tactics, don't care the least about customer service"
- "Avoid this company like the plague"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I signed up for a contract for 36 months at a fairly decent rate. The first bill, they overcharged me by $100, plus had poor service. I called and complained and they agreed to extend the trail period by 30 days and said they will call back with more information. Several days later, I called back because the service was still bad and they said now I owed them $400 and they have tacked on an early termination fee! I said "You guys told me there is an additional 30 days trial period!! The first rep said "No we didn't." Then another rep said "Yes but that was on the condition that we went out there to fix the problem. You didn't call us back." I said "YOU were supposed to call ME back!"
They are now refusing to keep their promise of extending their trial period.
I don't understand how a business can, in all good conscience, charge $400 for 2 months of crappy service.
Do not do business with these scammers. You will regret it. Move on to the next company on the list. They do not care about customer service at all.
Comments:
| | We Can Help umaralfarooq,
I'm sorry that you've had such a bad experience with our company. Our team can definitely assist in looking into what happened and seeing what possible resolutions we can offer. Send us your account information and anything that can help us help you. Our email is TalkToUs@CenturyLink.com. Thanks.
Joey H
@CenturyLinkHelp Team
TalkToUs@CenturyLink.com | |
|
| |
|
|
·