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*July 16, 2012 After my room mate moved in the fall of 2011 I put the phone and internet under my name. Upgraded the plan from .75Mb to 1.5Mb. But the Upload rate went from .38Mbit to ~.24Mbit. I am not the smartest person on earth but shouldn't my upload speed go up, not drop by half. My sync rate is 1760/288 kbit and has not changed since the so called upgrade. According to their FAQ »imgcrave.com/u/5HSMs.png on the 1.5Mb plan, I should get "Up to 1.5M download / 512k upload" I even have a speed test on the day of the upgrade. (Before and After) »i.imgur.com/e2jDw.png Here is a more recent speed test »i.imgur.com/fWOOE.png Why is upload speed important? Lets see video chatting, uploading videos to Youtube, and backing up/sharing files on the clould. Also playing online games becomes impossible if someone else is doing basic web surfing, my bottleneck is at the upload speed. I have already contacted Centurylink by phone and email. They tell me this is normal and maybe I should upgrade *facepalm*, even though I already got screwed over the last upgrade. I did not want to write all of this out in the open, and have been putting off writting this for some time now (as you can tell) but Centurylink is like chinese water torture, you slowly go insane. Here is my DSL info from my 2Wire DSL Modem Current Noise Margin:14.0 dB (Downstream) 22.0 dB (Upstream) Current Attenuation:56.4 dB (Downstream) 31.0 dB (Upstream) Current Output Power:17.1 dBm (Downstream) 12.0 dBm (Upstream) Sync rate is 1760/288 kbit - They don't even sync at the advertised 512k *Update July 16, 2012 Here is some more DSL line info from a Motorola modem »i.imgur.com/DzFDy.png Attachments: member for 11.7 years, 27 visits, last login: 7.9 years ago updated 11.6 years ago
speed is not good on end of line,you call tech they run a speed test on there site and shows correct which of course it would i ran my own ping test most test showed lost all sites give this a f rating i have 2 days left on 30 day grace will cancel go to hugesnet most of the time my dial up is faster than centurylink.in our area there were 6 households that wanted to go up from dialup so i was elected to sign and that way the rest would not get stuck with so call highspeed centurylink based on my experience.if lots of people would do that it would save others from a headache. member for 11.7 years, driveby review (so far) updated 11.7 years ago
This company seems to merge with companies and never improve service. I am a qwest customer who became a Centurylink Customer due to a merger. My line is only 1.5 Mbps and I have inquired with Qwest and now Centurylink on if I will ever have faster DSL options available. Under Qwest, they did reply and say they are working on it but so far, I haven't received a single answer from Centurylink. My only other broadband option is Comcast who I also had bad experiences with but it looks like if I want faster DSL speeds for the same price I am paying now, I have no other choice but Comcast. It's unfortunate that Centurylink is just some company that keeps buying up other companies and can care less about customers other than receiving money for poor DSL service. I'm sure Comcast was glad to hear the news when Centurylink bought out Qwest. In most of the areas that Qwest serves, Comcast now is the only legitimate choice of a DSL provider. Qwest had the chance to compete with Comcast but I thought nothing can be worse than Qwest being unwilling to compete. If only there were other options! I'm not going to pay the same price for 1.5 Mbps when other Centurylink customers are paying the same price for a faster connection but I just live in an unlucky area and Centurylink has no intentions of improving anything! (review was emailed from domain lavabit.com) lodged 11.7 years ago
Good: Low latency (unless someone else starts downloading things), reliable, semi worth the price, tech support is decent Bad: Very low speeds for the price, not rly worth the price Gets the job done. Once a month my connection experiences the actual speed get cut in 1/2. (what I normally get is 100kbps, which is 1/15th of my plan) Had a TON of latency spikes. Seen numbers in the high 20k's in Ventrilo. member for 11.7 years, driveby review (so far) updated 11.7 years ago
prism service is not what they advertise. You can only get 2 hd channels so f you have more hd tv's too bad. Constant freeze frames, blackouts and inconsistent speeds for data. I've complained time and time to CL. member for 11.7 years, 1 visits, last login: 11.7 years ago lodged 11.7 years ago
CenturyLink is by far the worst ISP that I've ever had the misfortune of dealing with. Twice now I've submitted payments through their billing system and was provided a confirmation number and no error. Twice CenturyLink has disconnected my service because it turns out that their billing systems are defective and never recorded the payment. Then CenturyLink tried to charge me a reconnection fee and refused to acknowledge their fault or reverse the charges. To be honest, I think there probably should be a class action lawsuit against CenturyLink for fraudulent billing. Expect to spend 1-2 hours on the phone with them just to figure out what's going on and get transferred through 10 different departments trying to get help. CenturyLink's customer support team is a joke--avoid them if at all possible. The service itself has been marked by regular ups and downs. I wouldn't describe CenturyLink as especially reliable. I'll be switching to another ISP very soon and will never do business with CenturyLink again. (review was emailed from domain eternitysoft.com) lodged 11.7 years ago
We've been customers since the Embarq days, although only briefly through them, as CenturyLink took over a few months after we moved here. Initially the service was fine. Last summer, however, we started running into bandwidth issues during the evening. We were told it looks like a bandwidth exhaustion issue, it might be a month or two before it was fixed, and were given a discount on the service for a bit to tide us over. I got busy with work then during the winter and wasn't really paying close attention to it, I didn't have time, and all anyone else does is surf the web. Then in January our modem got fried in a power surge. We were sent a new one and told there would be no charge. Come this summer, I've sat down to play some online games, and the bandwidth problems are even worse. We're lucky to get 1mbit down on a 10mbit line, and 300-400ms ping times just to the "central office" on the street corner. I tested 0.33mbit down last night. Can't play anything like that. We're lucky if Netflix or Youtube can even buffer decently now. I've been in contact with numerous people at their technical support department the past two months, but the issue remains unresolved. Not only that, but I got to actually looking at our bill when trying to get this fixed, and it seems we've been charged $10 every month for that modem that was supposed to have been free. We never had a monthly charge for our old modem provided by Embarq. In short... avoid like the plague. We'd switch if they didn't have a broadband monopoly in our area. member for 11.7 years, driveby review (so far) lodged 11.7 years ago
We had switched to CenturyLink from TWC about April 17th of this year. That was one of the worst mistakes i could make. All we have had was problems. We called Techsupport the first time and were told, "we had too many things relying on the internet. We needed to clean the caches and all of our history and unplug the modem once a week." The representative also said that she did not know what the problem could be. We had the same amount of laptops and phones with TWC and had no problems (changed because it was cheaper) We have had to reset the modem if not everyday, then every other day to get on. We called again and spent about 2 hours on the phone with a supervisor trying to help us with the problem. She tried to help can't complain about her service just their product. Take NOTE! If you do not have maintenence coverage it will cost YOU $80 for them to come by and help you with your problem. The supervisor told me there would be someone calling me and someone should be by Friday. This was Wednesday. No call, and no one came. Someone finally came on Monday and guess what they did? He came and said that he was going to put a splitter on and that will make our connection better since it is going directly to one line. He did not come in and check our connections, check the modem etc. The connection was even worse. Now only one laptop can get online and takes about 2 minutes to load and then freezes when you get on! I just had my service with them cancelled and switched back to Time Warner Cable. It is faster, and we can all get on at the same time. Also it is not cheaper than TWC at all. CenturyLink was charging $40 including insurance. Time Warner is $38 including taxes. Do your research before you switch. If you are happy with what you have stay with it. Don't do what I did cause now I have to pay a $200 cancellation fee for switching to a crappy service provider. Our service with them was for 2 months! (review was emailed from domain ymail.com) lodged 11.7 years ago
Have had DSL service with them for almost 5 years. For the past 3.5 years, they have been completely unable to keep us with in the promised 80% of our subscribed speed. There used to be a "reason", bad modem(which we replaced, no change), bad connection outside, down the street or a problem back in the office. Now, they cant find a problem anywhere, its just slow. In the summer of '11, they were supposed to be changing all equipment in my area to add bandwidth to support the growing number of customers. No change at all. I am subscibed at 5mb\s. But I regularly see speeds ranging from 56k up to 5mb\s. The most common speeds are below 2mb\s. The problem is, there is no issues with a bad connection or line, we have perfect signal all the way to the office. Supposedly, its not a load or bandwidth problem, either. I found out, The office or server is turning down my subscribed speed from 5.1mb\s, to where ever it ends up and my actual is usually about .5mb\s less. Right now, I show a subscribed speed of 1.6, while a speed test shows 1.3! When I call to talk to them, they want me to unplug everything, plug it in, reset this or that. Sometimes, the speed will pick up, and they say "Fixed it, have a nice day", and thats it! Although the speed picks up, its still around half my subscribed speed. When talking to the "tech support" about it, they say they can not turn down our speed from what we pay for, then another tech says the system does it automatically if there is a problem, but they cant find any problems! One tech turns it back up from the office, no prob. Then, another says they dont have that capability! Either way, I have to notice the lowered subscriber speed and get them to turn it back up! I am calling them weekly!!! Attachments: member for 11.7 years, 1 visits, last login: 11.4 years ago updated 11.7 years ago
I've been a Qwest/CenturyLink customer for nearly 5 years now. I switched from cable which was highly prone to service outages. I've been on the 3Mbs service package for nearly the entire time. Speeds have been fairly reliable until recently when the downlink speeds started to slow to a crawl. Since then it's been repeated calls to tech support, multiple new gateways, and headaches. member for 11.7 years, driveby review (so far) lodged 11.7 years ago |