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CenturyLink page on DSLReports
Six Month Rating

Reviews:
bullet 683 reviews (216 good) (293 bad)
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Review by woodwose See Profile

  • Location: Denver,Adams,CO
  • Cost: $90 per month (12 month contract)
  • Telco party Qwest
Good "Quick, easy setup"
Bad "Fraudulent bandwidth claims"
Overall "This company LIES"
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(ratings match consensus)

I was having trouble with my Comcast connection, so I decided to give CenturyLink a try. I ordered their maximum 40 Mbs down / 5 Mbs up DSL service which came bundled with a phone I didn't need at around $90. A week later I recieved my self install kit, plugged everything in and was online. I kept my Comcast service and was planning on canceling it if CenturyLink worked out. I had 30 days to try CenturyLink and compare it to Comcast to see if it was worth switching.

The problem I instantly had was that CenturyLink's promised bandwidth was nowhere near what I was getting. I was paying for 40 Mbs down / 5 Mbs up and was getting about 8 to 10 Mbs down and about 4 Mbs up. I realize that the 40 Mbs down and 5 Mbs up was only promised as "up to" those speeds. But CenturyLink has 4 speed tiers, 7 Mbs, 12 Mbs, 20 Mbs, and 40 Mbs, all priced accordingly. I was paying for the highest priced tier and getting speeds more consistent with their 12 Mbs tier. That's a problem.

In comparison, my Comcast connection was generally around 16 to 20 Mbs down at the same time I was testing CenturyLink's connection. I verified these speeds with three different bandwidth tests, CNET's, bandwidth.com and Speakeasy. I also downloaded the same movie on both connections and the same time, and the Comcast connection truly was twice as fast.

Still, I considered giving CenturyLink a chance. If I could get them to consider charging me at a lower tier level and still get the speed I was getting, I probably would have kept them and canceled Comcast.

But when I called tech support, they sent me to a CenturyLink bandwidth test site at »denver.speedtest.qwest.net/. When I tested my CenturyLink connection on that site, lo and behold, it came in at 37.9 Mbs down / 4.5 Mbs up and my Comcast connection came in at 22.1 Mbs down / 3.9 Mbs up.

There is no way that my Comcast connection can consistently achieve twice the bandwidth as my CenturyLink connection everywhere on the internet except on CenturyLink's own bandwidth test unless their test is rigged. CenturyLink's test was showing my CenturyLink bandwidth at 4 times the level that every independent test was showing. Conversely, it was showing my Comcast connection at about the same level as the independent tests were showing.

This is nothing short of outright fraud.

On the plus side, they were very good about canceling my service and arranging for the return of their equipment.

member for 3 years, 0 visits, last login: 3 years ago
updated 3 years ago

Comments:

Review by rulds See Profile

  • Location: Grand Canyon,Coconino,AZ
  • Cost: $24 per month
  • Install: about 15 days
  • Telco party Qwest
Good "Only thing good about them is they do not honor what they sale"
Bad "Customer service argues with customers"
Overall "If you can stay away please do"
Pre Sales information:
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(ratings well below consensus)

My Other Reviews

·AT&T U-Verse
·DSL EXTREME
·Cox HSI
I ordered service 8/12/2011 I got the modem on the 23rd. They say I got their modem on the 18th LOL!

From day one I been having issues with these folks. Try to call them and they say they do not have my number on file even. Cannot even chat with them because it throws me into there our of region website witch is there long distance end.

I got billed 1 month in advance, not even had the services 1 month stable yet.

They offered me 6 months at $24.95 for there 7 MB I do not even get 3 at best. Free activation was offered.

I never got a bill, so I had to call them.. I finally dug threw there long listed numbers they gave me to get to someone that did not help but argue! I told them i was offered free activation and that is not what I got. They guy kept arguing there charges with me and let alone 1 month in advance because every other company is doing it.

$100 bucks for 2 months of service NO WAY!

Their break down

$19.99 activation
$14.95 shipment of modem
$4.95 rental of modem
$24.95 first month (just got over my first month)
$4.95 (in advance for the modem 2nd month)
$24.95 again for advance.

Do you want Century Link?

Bottom line with Century Link

You cannot even login to MY account page because it says OOPS! Then they reset your browser to only go to there LONG Distance side witch does not work.

Their website is our fault!

1. They call you a liar
2. They argue over the phone.
3. They even told me they cannot argue anymore and just hung up!

There service is crappy at best!

Stay away from them if you can.



member for 3.2 years, 39 visits, last login: 93 days ago
updated 3 years ago

Comments:

Review by mmagic See Profile

  • Location: Englewood,Arapahoe,CO
  • Cost: $70 per month (24 month contract)
  • Install: about 15 days
  • Telco party Qwest
Bad "Major misrepresentation of performance."
Overall "Thottles 60% access beyond their own backboon !"
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CenturyLink is a marketing sham. They provide test results to their own web site at 18+ meg on a 20 meg subscription... reasonable. However, when you run speed tests beyond their backbone you they range from 3 meg to 7 meg.

CenturyLink/Qwest is a scam.

member for 11.1 years, 53 visits, last login: 3 years ago
lodged 3 years ago

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Review by thiswebs4u See Profile

  • Location: Silverthorne,Summit,CO
  • Cost: $55 per month (12 month contract)
  • Telco party CenturyTel
Good "Used to be Qwest, I Loved Qwest"
Bad "US West/Qwest/CenturyLink had enough already"
Overall "SUCKS!"
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All Hell broke loose when CenturyLink took over. Beside their stupid commercials this service sucks big time. When you call in they do everything they can to not help you. First they hung up on me. Then told me my modem wasn't supported because it wasn't theirs. Then I got one of their old modems called and told them they have to help me. They always make you take all of your equipment apart un plug etc. Then they say it's your computer. When Friday comes the speed drops to turtle speed because of the weekenders getting on the net. There is no other high speed internet here besides US West/Qwest/CenturyLink. We are moving the hell out of here and getting cable at the next house. We have the 1.5 mbps package the highest available. Also when the power has a 5 second outage the internet is out for a full day, they have to send their monkeys up here to restart the service, it's the 20th Century what Century are they linking. Hey folks how about a UPS Uninterrupted Power Supply in case they read this.

Anyway I can't wait to never deal with them again!!!!

Also we have been customers for over 10 years. GOODBYE

member for 3 years, 1 visits, last login: 3 years ago
lodged 3 years ago

Comments:

Review by STWTech See Profile

  • Location: Tooele,Tooele,UT
  • Cost: $120 per month
  • Install: about 60 days
  • Telco party CenturyTel
Good "When it was Qwest"
Bad "it is now Century Link"
Overall "Bad reviews are about equal to good reviews"
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Was having a problem that I could not connect to certain web sites on the wireless network like MSN but had Google. Keep in mind that I didn't adjust my wireless settings on the modem/router and the only thing that changed is Qwest became Century Link

First it is was one computer then after messing with the wireless setting on that computer it switched to the other computer. Called tech support and got Mia. She ran a few tests that come equipped with the router/modem, of which I had already ran, and said that everything was fine with the router and said my computer was the problem. Told her that I had already updated the wireless card driver and firewall and virus protection were off. She ran a few more test and changed my wireless setting from WPA2 to just WPA which messed up my whole home network (NAS, wireless printers, etc) and is less secure. After I insisted that is was a Nat or DCHP setting on the router she got frustrated and asked me in a very condescending way "What did you do to your computer". I said thanks but no thanks and hung up the phone.

I now have a new wireless router which is still connected to Century Link Modem through wired and the wireless internet work perfectly on everything in the network. In the next couple of weeks I will be switching to OOMA for home phone and either comcast or Beehive Broadband for internet.

Bottom line: Was a Qwest customer for 15 years. Now I'm not going to be anymore.



member for 3 years, 0 visits, last login: 3 years ago
updated 3 years ago

Comments:

Review by dstarrant See Profile

  • Location: Aurora,Arapahoe,CO
  • Cost: $80 per month (60 month contract)
  • Install: about 20 days
  • Telco party CenturyTel
Good "DirecTV is better than Comcast"
Bad "Everything about CenturyLink"
Overall "I'm keeping DirecTV and returning to Comcast VOIP and Internet"
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As bad as I thought Comcast was, CenturyLink is the worst. This may be because of the poor treatment under Qwest's management.

member for 3.1 years, 0 visits, last login: 3.1 years ago
updated 3.1 years ago

Comments:






Review by yaunchi See Profile

  • Location: Copperas Cove,Coryell,TX
  • Cost: $3 per month
  • Install: about 4 days
Good "Ease of use. They offer lots of bundles"
Bad "WAY over priced & not worth it!!!"
Overall "GET Away from the Phone Company.. Be your own phone provider!"
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Was with Embarq & had little options about that. They were the only phone company available to me when I bought my new house & since it was a new development, it was either them or Cable!!! & cable is just taxed to darn high!!!

Short & Sweet, Century Link purchased Embarq. Service went down hill, prices when Up & I was still stuck with them. I said screw them all and purchased an "OOMA Device" its a small internet phone system you can hook up yourself. Kind of like Vonage or Magic Wire without the bills or being tethered to a Computer. Got voice mail, internet voice mail & a bunch of stuff with no cost... I only have to pay the $3.75 internet tax. I still needed internet so went with Time Warner Cable (Only their internet) Cable modem. Plugged in my OOMA device & had OOMA port my old phone number to my device. I don't really get any customer service from OOMA but, Hey it's my device. I paid $200 for it & now I have no Phone Bill. Just the $3.75 tax for internet 911 service. So I happy to not deal with them!!! So I say screw the phone Company get free US Long distance & only pay the small amount for tax. Century link can kiss me where the sun don't shine. I'm not paying for their crap any more!!!!

member for 3.1 years, 0 visits, last login: 3.1 years ago
lodged 3.1 years ago

Comments:

Review by MikeRubin See Profile

  • Location: Santa Fe,Santa Fe,NM
  • Cost: $40 per month
  • Telco party Qwest
Good "No downtime"
Bad "No longer offers previous functionality"
Overall "Would love another DSL option"
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I have a vacation home in Santa Fe, NM. Qwest provided my dsl service for the last four years, before being acquired by Centurylink. During Qwest's tenure, I never had issues sending AOL email from my iPhone or other devices and had a reliable VPN connection to my office. As recently as last June, right before the acquisition, these capabilities existed.

This week, I can't send AOL email from my iPhone or Android tablet (need to switch to cellular to get the email out of my outbox) and, despite hours of calls to my employer's IT department, Centurylink tech support, and the router manufacturer (Actiontec), can't get a VPN or FTP connection to my office. It doesn't matter whether I am operating with Ethernet or wirelessly.

The IT department says Centurylink clearly has locked down some ports, but Centurylink is adamant that the problem is with the Actiontec modem/router, which now is "too old. " (It clearly wasn't "too old" three months ago when everything was working just fine.)

The solution supposedly is for me to buy a more recent Actiontec model that (a) apparently is not available at retail in Santa Fe, and (b) has known issues streaming from itunes and DLNA servers. As the only variable here is the change in ISP ownership, I have to suspect that Centurylink is doing something that results in lesser service for the same money. BTW, all my devices work as expected on the free wifi at Starbucks down the hill from here.

All in all, this is quite unsatisfactory. Wish I had a decent DSL alternative.

member for 12 years, 1 visits, last login: 3.1 years ago
updated 3.1 years ago

Comments:

Review by Noa12390 See Profile

  • Location: New Plymouth,Payette,ID
  • Cost Contract price not specified.
Good "none that i can find"
Bad "if i started it would last 10 pages"
Overall "Get any other ISP if you can"
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(ratings well below consensus)

we had qwest for 2 and a half years and it was fully stable at 640k all that time yet after centurylink buys qwest the line is not only no longer stable it fried a modem and we get many d/c plus uncanceled echo errors of 4.4 dB to 11.6 dB on their line at times

we have had the line from the house replaced in hopes that was the problem and other then dropping the noise on the line 5 dB it didn't help any we also put in brand new phone lines in the house and still it d/c

Bottom Line if you can find Any other way to get internet do so

member for 3.1 years, 158 visits, last login: 2.6 years ago
lodged 3.1 years ago

Comments:

Review by USAFgunner See Profile

  • Location: Hill Afb,Davis,UT
  • Cost: $65 per month
  • Telco party Qwest
Good "None that I can see, things were better as Qwest"
Bad "Way slower than advertised speeds"
Overall "Cancelling when business office is open"
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I have been with Qwest for just over 10 years a couple years ago they offered 7Mbps connection which I upgraded to when it was available in my area. I consistantly had speeds on my Playstation3 speed test of between 4.9 and 5.3Mbps during the evening and up to about 5.6Mbps after 11PM MST.

My wife called them the other day for something and the (now centurylink) customer service representative told her that upgrading to the 12 Mbps connection would only cost 3 dollars more, my wife agreed and they told her to wait til Friday after 5PM and unplug and restart the modem. I did that and went and checked my speeds to my Playstation expecting a nice increase in speed. But when I ran the speed test on my playstation it returned a speed of 3.1 Mbps down and 712.3 Kbps up. Now Call of Duty is nearly unplayable. Bad lag and kicked out of a game half way through. I checked the speed here at DSLreports.com and about the exact same result. I logged in to my modem and it reports the higher tier speed. If I run a "centurylink" speed test, it reports 11.3 Mbps with 800 Kbps up.

To me, it is obvious that I took a speed hit because online gaming has degraded so much and my game console speed report is significantly slower. I called centurylink and they had me do the same things I already did and then told me since the speed test at centurylink reported I was getting within 80% of the advertised speed that there was nothing they could do for me. I spoke to a supervisor and told her about the hit in speeds to my devices and she told me that I was receiving a higher speed and that I should contact my device manufacturers to see why I am not receiving that speed. I find it odd that just the day before, all of these devices worked perfectly fine and recieved much higher speeds at a lower advertised bandwidth. I am confident that my devices are working properly. Is centurylink using a different standard to test their speeds or are they "fudging the numbers" to justify charging more for less bandwidth?



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member for 3.1 years, 0 visits, last login: 3.1 years ago
updated 3.1 years ago

Comments: