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Review by linuxpen See Profile

  • Location: Mammoth, Pinal, AZ, USA
  • Cost: $115 per month
  • Install: about 5 days
  • Telco party Qwest
Consistant connection
Bufferbloat
May be better to change service back to Satellite.
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

A long time ago before DSL was available in my area the only way I could connect to the Internet was with dial-up or Satellite. I was really quite satisfied with satellite service to access the Internet until QWest came along and started offering DSL in the area. At the time with Satellite service I could get up to 1Mbps down and 56 kbps up a far cry from dial-up. When QWest offered DSL in the area it much faster and cheaper to make the switch.

Eventually QWest gave way to CenturyLink under the new provider we eventually was paying about $113/mo for 12Mbps though the modem always read 15Mbps. Streaming video from Youtube or Facebook was always painful due to buffering, live streaming was virtually impossible. So when CenturyLink comes up with an upgrade to 20mbps through bonded pair DSL that would only increase the bill to $115/mo I took the opportunity.

The installation was flawless all they had to do was rewire everything including the jacks they gave me a new modem the Xyzel C3000Z for the bonded pair connection. The Xyzel modem balances the load between two bonded pair DSL lines as 10Mbps each for a total of 20Mbps.

Based on speed tests from DSL Reports I average about 15.2Mbps down and 1.5Mbps up. According to the CenturyLink Speed Test the average is more like 16.1Mbps down and 1.3Mbps up. The DSL Reports Speed Test recognizes and grades "Bufferbloat" or the amount of latency on the line where Century Link's Speed Test measures packet delay variation also known as "Jitter" which is caused by Bufferbloat . According to CenturyLink my average Jitter is 122.1ms. Based on DSL Reports Tests the Bufferbloat for my line is graded at an "F" except during the hours of 7pm to 11pm witch is Centurylink's peak usage hours and the Bufferbloat is just too high to assign a grade. The bad Bufferbloat problem in Centurylink's network can be attributed to its use of POTs or Plain Old Telephone system.

The Xyzel C3000Z modem does not manage the Bufferbloat problem. The only way I can manage the problem and possibly get better performance is to purchase a router such as the IQrouter V2 AC1750 that uses Smart Queue Management algorithms (SQM) which costs an additional $146 and putting the Xyzel modem into bridged mode.

CenturyLink has no plans to upgrade it's POTs anytime soon and this 20Mbps bonded pair upgrade is probably the last upgrade I am going to see from them is quite some time. In fact Centurylink wants to off load rural area such as the area I live in. (»potsandpansbyccg.com/201 ··· oadband/)

However there is Wildblue's ViaSat service available to me. Their Unlimited Gold 30 plan is very tempting at this point. The Gold 30 plan offers "Download speeds up to 30 Mbps / Upload speeds up to 3 Mbps" with unlimited data up to "100 GB" after which usage is "prioritized behind other customers during network congestion". Cost at about $100/mo plust I can bundle with Direct TV as well as phone service. If I want better than the 20Mbps offered through Centurylink it might be more viable in the future to switch back to Satellite service.

**UPDATE**

Well I went ahead and went with the purchase of the IQRouter V2 AC1750 router. I received the router on the 9th and installed it on my network. I was quick and very easy to setup without many changes to my Zyxel C300Z modem provided by Centurylink. The only adjustments I had to make was to disable the WiFi on the Zyxel and enable the DMZ feature and select the IQRouter to be in the DMZ. The IQRouter has to be in a DMZ or the modem will have to put into Transparent Bridge mode so that the WAN port on the IQRouter will be reachable. The WAN has to be reachable so that VOIP applications and some games to work properly. Other than those two small modem configurations the IQRouter worked pretty much out of the box.

The router automatically manages traffic to optimize the line at a speed that is best for the service that I have. The optimization originally was supposed to run through the 16th of November but it actually finished dearly on the 11th of November. During that time I revived a fairly consistent speed average of about 12.28 Mbps down and 1.38 Mbps up on a bonded pair DSL line for 20 Mbps down and 2Mbps up. Now that the optimization has completed I am getting between 14 - 15 Mbps down and 1.5 Mbps up.

One concern I had was that the IQrouter showed that my ISP modem was synced at 17 Mbps / 1.8 Mbps when the Zyxel shows that it is connected at 20 Mbps / 2 Mbps. I contacted the Support team via e-mail and the replied quickly with the explanation the 17 Mbps is the Maximum managed speed attainable on my line. So according to the Customer Dashboard of the IQRouter the highest speed attainable with my line is 16.1 - 17.0 down / 1.7 - 1.8 up. This is "Uncontrolled" or in other words will have the effects of Bufferbloat, Jitter etc. The maximum "Managed" attainable is between 14.1 - 16.1 Mbps / 1.5 - 1.7 Mbps. Managed is the with the IQRouter doing it traffic management to attain QoS. It also shows that I have no "Backhaul Sag". Backhaul Sag as I understand happens durring the ISP's peak hours of usage. In my case Centurylink's peak hours of usage is between the hors of 7PM to 11pm.

The customer Dashboard also has schedule tables for when the IQRouter applies its optimizations. However in my case no data was populated in the tables. This was explained by support that it is because there is no Backhaul Sag on my line. So the IQRouter "is set to allow max speed and will only be lowered if dynamic adjustments are needed. The dynamic process is a passive test that will only act if bloat is found during normal use."

The support team member did inform me that a new firmware update was just made available. The firmware update allows me to "turn off traffic management" so that I can experience the top speed available for my line. It allows me to see the actual speed and bloat grade in speed tests.

Over all I am quite satisfied with the IQRouter AC1750. However I am still quite mixed as far as Centurylink's bonded pair 20Mbps/2Mbps service and am left craving more.

member for 19.4 years, 34 visits, last login: 5 years ago
updated 5.3 years ago

ChrisCollins
join:2015-07-09
Jasper, GA

3 recommendations

ChrisCollins

Member

IQrouter is worth it

On a line like yours, and IQrouter is very much worth it. Works wonders to minimize latency.

Speaking of latency, stay away from satellite, that has a baseline 500 to 600ms of lag, which makes interactive web use near impossible.
sparky007
join:2011-08-25
Phoenix, AZ

2 recommendations

sparky007

Member

Satelite is only for last resort..

Satelite is only for last resort..
foopydog
join:2019-05-03
Santa Fe, NM

foopydog

Member

actually a router bug with C3000 modem

>>The bad Bufferbloat problem in Centurylink's network can be attributed to its use of POTs or Plain Old Telephone system.

I believe this is incorrect. The Bufferbloat is attributable only to the Router. It is considered a 'bug' in the router firmware, and would be fixed with a firmware update, if CenturyLink (and Zyxel and Actiontec) actually cared. They do care, but they are just a bit clueless.

CenturyLink seems to be aware of the issue, but only their field technicians know about it, and the customer service people don't know much. One tech I spoke to, declared that the C3000Z had a 'beta' firmware, and gave us the (largely identical) C3000A, but it had exactly the same issue. So he was on the right track, knowing about issues with the firmware but mistakenly thought that the C3000A was somehow better.

After a long discussion with Customer Service about it, their customer service talked to the field tech, found out that this modem was awaiting a firmware update to fix these weird issues. But the C2100Z modem already had the new firmware, so they sent me that as a replacement for the C3000 modems.

For me, the Bufferbloat was so extreme, that when an upload was going on, the C3000 modems gave me 2000ms ping times and packet loss, and the DSL service was basically unusable. And uploads were going on constantly, as my Android phone synchronized photos with the cloud. On the speed test, I got an "F" grade for Bufferbloat with both the Actiontec C3000A and the Zyxel C3000Z. The new C2100Z had 80ms pings for both upload and downloads, and was awarded "A" grade by DSLreport speed test.

The real issue with Bufferbloat is that the router allows the buffer to grow to a huge size, and it takes 2000ms just for the FIFO request to reach the front of the buffer. But actually, TCP protocol knows how to manage congestion, if only the router would 'play nice'. Bufferbloat has been well-understood for many years now and there is NO EXCUSE for delivering crappy router products that are crippled by it. It's sad to think that 100% of CenturyLink C3000 users have this terrible issue, but the average-joe user won't know about the problem or its solution.

Your workaround was correct (getting a proper router, and using the modem as a bridge in the DMZ) but sadly, it was not necessary, if only you had known that CenturyLink does have a router that works. I think that at the time (6 months ago) CenturyLink didn't now about these issues, and maybe today, they know a bit more.

When I first learned that my high-ping issue was because of Bufferbloat, I found that most forum postings on the Internet say that this is the way things are, and to fix it you need to set QoS or throttle bandwidth to leave some headroom so that traffic can flow properly. None of the CenturyLink routers have this ability, so you're stuck with it. Most users didn't know that this is NOT the way things ought to be, and that these days, Bufferbloat should be considered a firmware bug that needs to be fixed.

Your posting is the ONLY evidence I've found on the Internet, detailing BufferBloat issues with these CenturyLink routers. I only hope the word gets out, that users complain to CenturyLink and insist these issues get repaired.

EnzonE
join:2000-03-23
Indiana, PA

EnzonE

Member

If you ever happen to move...

Very informative review thank you! I just checked firmware updates for my Arris SB6183 and Netgear R6100 but nothing available:/ Currently get 60MB down for a 29.99 monthly promo rate. I cut the cord a couple years back with SlingTv. Worked great, didn't matter if it was through Cox or Comcast. Only equipment you need to get ahead of time is a Roku player, retails anywhere between $40 to $99 from Target depending what model you want. We're paying 29.99 for promo internet rate right now and 29.99 for slingtv service, can't be beat on cost! I also hope something better comes along where you live, you are really out there!

Review by bobk4000 See Profile

  • Location: Saint Paul, Ramsey, MN, USA
  • Cost: $82 per month
  • Install: about 8 days
Solid, reliable connection and service.
None
Very happy with the service from CenturyLink
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

With my 5 year 12/.896Mb original plan ending I stopped in at a CenturyLink store to look at options for improving my speed and pricing. While I was thinking of 40/5 my line was capable of "up to" 60/5 so I went with that. I dropped unlimited long distance and their Linebacker internal wiring service since I can handle phone wiring within my house. To my surprise the modem sync'ed up at 56/5.5 MB and has been solid when I've done speed tests. I'm amazed that buried copper wire from the 60's or 70's can handle download speeds of close to 60 Mbs.

A little over a year ago I did speak with the "loyalty" department and along with a monthly discount I did get my upload speed increased up to 5 Mbs which I like for uploading large files to cloud storage. Since I'm no longer working remote from home I didn't need the faster upload speeds of bonded service plus I would have had to purchase a different modem along with having internal wiring reworked.

My old monthly bills were running around $93 for internet and phone so the roughly $10 drop per month was worth it. And the sales person I worked with at the CL store was very knowledgeable and offered suggestions for keeping my monthly costs in check.

(Old Review - 5 year plan)

I switched from a 7 Mb/896 Kb with Visi as my ISP and CenturyLink for DSL and phone over to a CenturyLink 12 Mb/896 Kb bundled with their phone package back in September of 2013. Purchased the modem from CenturyLink - they offered to spread the cost over 3 months of bills which I took advantage of.

Ordering the upgrade in service was painless - it took place at CL kiosk at a local shopping center. Staff I worked with were very knowledgeable and answered all my questions and had the DSL modem for me to take home. Did have to call to get my PPP login credentials but in all fairness I may have rushed getting my modem online a bit early.

Modem is an Actiontec C1000A - it has been a solid performer however I've kept all the DSL modems 'elevated' so there is plenty of air flow and it resides in a cool basement and on a UPS with surge protection for the phone line.

I've been very pleased with the switch to a CenturyLink bundle - I'm getting faster speeds (14.7 Mb down / .85 Mb up) than what I ordered and there seems to be less overhead on this VDSL2-8A circuit over the former DMT-ADSL that I had before. Plus the service has been very reliable - the few times I have had any issues (noisy line) the CenturyLink techs had it resolved quickly. I do live about a mile from the Central Office and with all the DSL service I've had from CenturyLink/Qwest/US West over the years it has been rock solid. Apparently the underground wiring in my neighborhood is still in very good shape.

member for 20.4 years, 711 visits, last login: 6 days ago
updated 5.3 years ago


Review by Finalnight See Profile

  • Location: Omaha, Douglas, NE, USA
  • Cost: $66 per month
  • Install: about 9 days
  • Caps of 1000 gigabytes/month
Cheap, reliable, fast
Setting up a separate router and getting the best settings takes some work
Happy with the service and the price
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

Ordered 100/10 Centurylink DSL for $55 a month. Its a bonded VDSL2 package. Scheduled a weekend install about 9 days after ordering. Installer came a little earlier than the window, installed a new nid and line to the house as well as a new jack with a CAT5E home run from the NID. He was here for about 2 hours. I am leasing a Zyxel C3000Z for $10 a month and may buy it out at some point. Decent performance for an ISP provided modem/router, though I ended up hooking my Archer C9 to it using transparent bridge mode. Only real complaint is that the cost of buying the modem/router through Centurylink is quite expensive ($150). So far my service has been rock solid and handled gaming, YouTubeTV, etc just fine. I typically speed test within 90% of my advertised speeds.

member for 6.1 years, 43 visits, last login: 2.4 years ago
lodged 5.4 years ago


Review by Preston52 See Profile

  • Location: Oak Grove, Jackson, MO, USA
  • Cost: $91 per month
  • Install: about 7 days
It's the only choice where I am.
Unreliable service and horrible tech support
Wish I had another option.
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

Unfortunately Century Link DSL is my only option where I live. Speeds are slow, service is unreliable and tech support is the absolute worst in the industry. The only positive is that it is better than satellite.

I have had them for about 4 years and have not seen any improvement.

member for 5.4 years, 98 visits, last login: 3.5 years ago
updated 5.4 years ago







Review by Azor50Ron See Profile

  • Location: 36542-6655
  • Cost: $12 per month (12 month contract)
  • Install: about 1 days
Cost and customer service for
Cannot change esixting features
Great for internet on the beach
Connection reliability:
Tech Support:
Services:
Value for money:

My cost and days from order to online relates to video DVR only.
Telecom services were ordered/paid by Condo Mgmt & are part of my monthly condo fee.
(I was told that cost for basic cable tv, fiber internet and local calls only phone runs $100+/mo)

member for 5.4 years, 6 visits, last login: 4.4 years ago
updated 5.4 years ago


former qwest
Premium Member
join:2014-01-04
out there

former qwest

Premium Member

what?

i can't take this as a serious review of CTL.

Kiktrix
join:2017-09-22
Colorado Springs, CO

1 recommendation

Kiktrix

Member

Re: what?

I know right. LOL






Review by JGO See Profile

  • Location: Minneapolis, Hennepin, MN, USA
  • Cost: $65 per month
  • Install: about 7 days
  • No Cap
Used this provider since DSL first started
Kinda pricey but it is price for life
Price for life eliminates contracts with no nasty surprises after 2 years.Comcast is HORRIBLE HERE!

I've used these guys for DSL since they were Qwest. Things were not great back then but Centurylink customer service is really pretty good. If I order a speed upgrade it can take just a couple days, if it requires new equipment, about a week. I have 80 down and 10 up and test that consistently. I get it for 55.00 a month plus a 10.00 fee for modem lease. I used to buy my modems but recommend leasing as the Zyxel modems only have about a year lifespan. You can use your own equipment if compatible.

The order install process was easy for me as I'm a tech and familiar with how to do it myself which saves me money but the tech I've met have always been pretty decent guys

Well when I first started at this address there were some bumps in the road. DON'T DO AUTOMATIC BILLING! It saves money but gives them the power in a billing dispute. I've had a couple outage incidents where I've had to work hard to convince them where they were coming from. Had some billing irregularities at the beginning. Nothing earth shattering. I REFUSE TO USE COMCAST! They have a monopoly in Minnesota for wired delivery and use it to screw. No competition here when it comes to cable over wire and if you can't have a dish I'd go Centurylink. Pay your bill on time and you get treated pretty good.

member for 5.4 years, 66 visits, last login: 242 days ago
lodged 5.4 years ago


Review by hairsandwich See Profile

  • Location: Seattle, King, WA, USA
  • Cost Contract price not specified.
It's not Comcast.
It's not great.
If you're sick of Comcast, this is the ISP for you!
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

The order and install process was both easy and a crucible. It took weeks of targeted borderline harassment to get our "1000Mps" internet turned on.

The technician who installed it was a cool guy, however. That makes a big difference.

member for 5.6 years, 24 visits, last login: 4.7 years ago
updated 5.4 years ago







Review by lederermc See Profile

  • Location: Seattle, King, WA, USA
  • Cost: $85 per month
  • Install: about 7 days
  • No Cap
Mostly good. Support is difficult to navigate.

I've had this service for about 3.5 years. I consistently get almost my full 1 Gbps bandwidth. Need to reboot modem about once every one to two months - about the same as when I had Comcast. Gigabit internet is not all that common at Centurylink so getting support is a multi-jump phone call. But once connected staff are very good. I'm on the $85/mon for life plan with no contract. They promise to never jack up the rate. Since I share large files with my son who also has gigabit internet (Seattle) the upload=download speed is quite nice and usable. Comcast can't do that.

When I signed up 3 years ago I bought their modem for $100. It broke after about 3 years (Ethernet ports went bad). Since I wanted to upgrade to a newer 802.11ac modem I wasn't all that pissed-off. I bought a new Centurylink branded modem on Amazon for about $120. It's okay but difficult to configure the DHCP reservation.

member for 13.5 years, 76 visits, last login: 4.8 years ago
lodged 5.4 years ago


Review by annneigh1 See Profile

  • Location: Mansfield, Richland, OH, USA
  • Cost Contract price not specified.
VERY unreliable speeds. paying for 25 mbs but often getting less than 3 !!! esp in evening
looking for alternate provider!!!
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

VERY unreliable speeds. paying for 25 mbs but OFTEN getting less than 3 !!! esp in evenings.
:-(((
NOT suitable for streaming low-def video ( as with directTV-NOW using amazon "firestick") during prime time. and other various times of day.
works "ok" at 0300 hours!!!


using a 4-wire DSL modem: actionTec 1900 stamped "century link".
package : " pure broadband" advertising 25 mb service. at $ 45/mo.

talked, in person, with "lineman" - on the street; friendly and helpful - who checked all cabling from DSM to home (~1.5 mi) after previous "outage" ( for over a WEEK without service) . he seems convinced copper is "ok".
passed ticket to transmission group. saying similar problems exist in lexington. (we'er here in mansfield OH)

have heard noting from C/L or transmission tech who was supposed to investigate. heard nothing in back in last month!
servixce remains very poor.

trying to get Armstrong Cable to run fibre --ONLY-- 9 more poles to driveway here!!! but to no avail.
:-(

jb

member for 5.6 years, 12 visits, last login: 5 years ago
updated 5.5 years ago


GTAXL
join:2013-09-11
Mount Vernon, OH

GTAXL

Member

Severe Congestion

Oh yes, there is very severe congestion at night, every night. I'd say it starts around 6 or 7 and lasts most of the night. I'll see like 1Mbps down from pretty much anything except on Google's network. YouTube, Google Drive, etc. seem to still pull my rated speed. Sometimes the congestion is so bad I see like 56kbps or less from my servers, it's so useless at night. Their main problem is they egress all their Ohio and NE territory though Chicago which their Chicago routers are literally on fire and I see very severe latency and packetloss going through them on MTR. We can hope things will get better when they implement some Ohio Level 3 POPs into the network.

Anonb3f7f
@myvzw.com

Anonb3f7f

Anon

Dsl

Try wiring from the network interface box to modem with a cat5e or higher cable. No more problems. I would have poor dsl lines and 100s of retrains but since I've bypassed in house phone lines with cat5e cable no more problems. Wires from dslam to network interface box is CenturyLinks, phone lines in the house are yours to deal with. Just do this and your problems should go away. Can get crimper and RJ12 connectors at home Depot for $25ish. Worth it for no more snow downs and internet drops or constantly restarting router.
annneigh1
join:2018-08-02
Mansfield, OH

annneigh1

Member

Re: Dsl

NO problem with wiring. altho your point well taken. cat 5 absolutely needed for most all LONG runs. but here, only 4 ft from i/f box.
new underground from house to pedestal @ street.
1.5 mi thru half-doz pedestals to dslam. but do get 24 mb service - on that rare occasion when not dslam NOT overloaded .. previous poster (GTAXL) seems to get to heart of problem. indicates similar - or worse - problem at peak usage times.

Anonb3f7f
@qwest.net

Anonb3f7f

Anon

Re: Dsl

You should wire it with cat5e even if its only a couple feet. DSLAM to Network interface box is CenturyLinks Problem. But if you can rewire it from NID to Modem that should clear up any problems.
brad152
join:2006-07-27
Chicago, IL

2 recommendations

brad152

Member

Re: Dsl

said by Anonb3f7f :

You should wire it with cat5e even if its only a couple feet. DSLAM to Network interface box is CenturyLinks Problem. But if you can rewire it from NID to Modem that should clear up any problems.

Nope... CenturyLink's network in Ohio is such a hot mess

I just moved my aunt to fixed wireless with AT&T with a cap because she could never pull her full 1.5Mbps (line was sync'd at almost 2Mbps) and the ping times were 200-500ms in the evening.

This is on in Frazeysburg.. Unfortunately for them Spectrum stops about 1/2 a mile away, and will not wire to their house for less than 30k

GTAXL
join:2013-09-11
Mount Vernon, OH

GTAXL

Member

Re: Dsl

If you can only get 1.5Mbps you're either really really far away or the DSLAM is T1 backfed. If it's really really far away the line is going to be your main problem. I'm currently 1.3 miles from my DSLAM, new one is being installed 1,500 ft from me as a result of CAF II.

I am currently on 10/1 and get that all day and maintain sync with excellent snr margin, etc. but at night it drops to like 1.5Mbps or lower to anything but major networks like Google, and Netflix. Instagram, hosted by Facebook is very bad at night, pictures just craaawl. All because they dump everything through Chicago and most likely don't have a big enough uplink there and don't peer with anyone as their policies are so strict. I'm able to pull my full 10Mbps from say Google Drive during these heavy hours, so it's definitely their uplink/peering. They love Google though...
brad152
join:2006-07-27
Chicago, IL

brad152

Member

Re: Dsl

said by GTAXL:

If you can only get 1.5Mbps you're either really really far away or the DSLAM is T1 backfed. If it's really really far away the line is going to be your main problem. I'm currently 1.3 miles from my DSLAM, new one is being installed 1,500 ft from me as a result of CAF II.

I am currently on 10/1 and get that all day and maintain sync with excellent snr margin, etc. but at night it drops to like 1.5Mbps or lower to anything but major networks like Google, and Netflix. Instagram, hosted by Facebook is very bad at night, pictures just craaawl. All because they dump everything through Chicago and most likely don't have a big enough uplink there and don't peer with anyone as their policies are so strict. I'm able to pull my full 10Mbps from say Google Drive during these heavy hours, so it's definitely their uplink/peering. They love Google though...

She's definitely far.. but it's still a fiber-fed CO DSL connection.

It was modulating 2096/268 on ADSL2+, with decent attn/snr, so her copper pair was fine.

The real problem is that the CO is not nearly backhauled enough to give everyone 1.5Mbps, as at night it would drop to about 300k with 300-500ms latency.

rtfm
join:2005-07-09
Washington, DC

1 recommendation

rtfm to Anonb3f7f

Member

to Anonb3f7f
said by Anonb3f7f :

You should wire it with cat5e even if its only a couple feet.

That's not the case here. First off, the 2 pairs came 1.3 miles in underground plant that's twisted pair but no Jack Kennedy err CAT anything. DSL is designed to work on such plant. So a few feet of paired cable is zero effect. We know this half of the connection is OK because we (& C/L) looked at the modem stats.

The issue here, as GTAXL & brad152 noted, is congestion upstream. The CO's feed is not up to the job; I have a commitment that it is being upgraded to ~10X its current speed, but it will take several months.

GTAXL
join:2013-09-11
Mount Vernon, OH

GTAXL to annneigh1

Member

to annneigh1
I have a homerun line with CAT5e STP and my modem sits right inside the wall from the NID. I did various things such as this including filtering the power to the modem using ferrit cores, etc. and it DID improve my line stability and lower my CRCs, etc. My video on it:

»www.youtube.com/watch?v= ··· z9na0mnk


This doesn't fix the congestion at night though, as that's upstream.

annneigh1, it's funny you're having problems but live in Mansfield, OH where their corporate office and main aggregation point for the entire Ohio is. Everyone's first hop is to Mansfield, OH. You should have the BEST internet. :P

1 pfsense.router.gtaxl.net (10.0.0.1) 0.644 ms 0.750 ms 0.701 ms
2 65-131-220-254.mnfd.centurylink.net (65.131.220.254) 11.463 ms 13.376 ms 13.474 ms
3 mnfd-agw1.inet.qwest.net (75.160.81.9) 13.405 ms 15.297 ms 15.339 ms

Review by hoffa69 See Profile

  • Location: North Las Vegas, Clark, NV, USA
  • Cost: $45 per month
good price, terms and network performance so far
website downtime, billing system issues, communication problems, IP changes a lot
worth it if willing to go thru the obsticles
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

It has been about six months now since I got CenturyLink Internet only. I am paying $45 a month for 40MB/s. The install process is not very good because they failed to process the payment necessary for the installer to come out or their website went down during the process of me ordering online. I had fiber installed to house so had some mess to clean up, rocks, small irrigation leak where the trencher guy went which I fixed myself.

The process returning the leased equipment was not very straightforward. I went to Centurylink store with equipment and they rejected me and told me to mail it myself or call the special number. I then requested a return shipping label be mailed to me and that took about two weeks to reach me. I ended up finding a link to print out the label myself in mail during this time so got it sent back, took pictures for evidence. There were several calls I made during the process also.

I also had issues getting my credit card updated on their website had to go back hours later because their website was down. To get the rebate, I had to contact customer service via the help link on the website to get the rebate approved.

On the positive side now that I have the credit card on their system, router returned I haven't noticed any downtime and latency is better than with Cox. Plus I don't have to deal with the explosive bill at month 12 or 13 like I did with Cox where they blow up the bill to a very high amount after this period.

member for 16.7 years, 95 visits, last login: 2.3 years ago
lodged 5.5 years ago