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CenturyLink page on DSLReports
Six Month Rating

Reviews:
bullet 704 reviews (221 good) (300 bad)
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Review by akcowboy4 See Profile

  • Location: Flagstaff,Coconino,AZ
  • Cost: $45 per month
  • Install: about 6 days
Good "It isn't the cable company."
Bad "S---l---o---w, off shore support, never upgraded facilities"
Overall "Leaving for a local WiMax provider"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

My cable companies (Suddenlink) node has been oversold since Fall of '14. The tech showed me the daily average usage graph, and it was saturated from 1600-0100 daily. I was getting monthly credits, and asked retention about getting a permanent discount. They said it was my home network that was the choke point. I have various Cisco certifications (CCN/DP), so I kinda doubt that.

After being insulted, I tried to go back to CenturyLink, I had 7/0.64 service with them until summer of '11 when their DSLAM hit saturation and was only getting 128k (!!!) at night. However in the last 3.5 years, there has been no upgrades to my area (Speeds up to 40 now offered in your area!* *May not be available in your area) and it actually went retrograde. Even though my pair can still train up at 7 (per line tech), the highest they offer now is 3, which after PPoE overhead and other traffic, only yields a nominally usable 2.4 connection. After dealing with the Phillipines who told me they don't offer that anymore in my area, the line tech who came out to check things said that my area isn't on the radar for any future work as the ROI isn't there (Im in a high density neighborhood of a regional university city of 65k). This is certainly not worth the regular price of $45 a month plus some bogus "Internet Cost Recovery Fee" (read: Profit).

My DSL CPE will randomly not authenticate for some unknown reason.

So long story short, my *Sprint* cell phone gives me better throughput, so after SpeedConnect gets me a static IP and my work VPN stays connected, I will be canceling CL within my 30 day trial period.

member for 7.8 years, 3 visits, last login: 12 days ago
updated 18 days ago

Comments:

SMCinAZ
Premium
join:2000-11-29
Glendale, AZ

Sprint?

Sprint has no 4g service in the entire state of AZ, so how can it be faster?

bctrainers

join:2004-08-03
Olathe, KS

Re: Sprint?

When I was in Phoenix, AZ region this past year (Nov 2014), there was spotty 4G reception over the 1900MHz spectrum (Note2 at the time).

There is 4G, but it's definitely not widespread (or stable due to overload of connections(?)). When i was driving around on the highway loop (101 and i-10/17), I don't think I've ever seen my Note2 go absolutely crazy with the CDMA/eHRPD to LTE mode swapping.

I was only there for a week on a business trip, not enough time to spare for cell tower poking. The eHRPD/CDMA speeds were constant (and strong enough to cause SignalCheck Pro to bug-out), however it didn't help that my hotel room was about 350ft away from the cell tower, and on the same level as the antennas on the tower.
brad152

join:2006-07-27
Phoenix, AZ
Reviews:
·CenturyLink
said by SMCinAZ:

Sprint has no 4g service in the entire state of AZ, so how can it be faster?

Sprint most defiantly has LTE in Arizona.

I used to work there so get a good "because you worked here" plan, and just keep it because of that, and while Phoenix surely still has spotty LTE it's way better than it was a year ago and covers I'd say about 85% of the area.
ArizonaSteve

join:2004-01-31
Apache Junction, AZ

Re: Sprint?

Sprint doesn't even have 2G in my area! I tried it once and the speed was around 27k which is slower than dial up.

SMCinAZ
Premium
join:2000-11-29
Glendale, AZ
said by brad152:

said by SMCinAZ:

Sprint has no 4g service in the entire state of AZ, so how can it be faster?

Sprint most defiantly has LTE in Arizona.

I used to work there so get a good "because you worked here" plan, and just keep it because of that, and while Phoenix surely still has spotty LTE it's way better than it was a year ago and covers I'd say about 85% of the area.

NO WAY, even their own coverage maps say no 4G in AZ/
ArizonaSteve

join:2004-01-31
Apache Junction, AZ

Re: Sprint?

The OpenSignal map shows some Sprint 4G in Phoenix and along I-40 in Flagstaff but the speed is only 4.66 Mbps and I don't know if that's accurate.
akcowboy4

join:2007-05-22
No WiMAX ever in Arizona (to speak of), There is LTE.

SMCinAZ
Premium
join:2000-11-29
Glendale, AZ

Re: Sprint?

VERY VERY LITTLE LTE-it is not statewide or even city wide anywhere in the state.
brad152

join:2006-07-27
Phoenix, AZ
Reviews:
·CenturyLink

Re: Sprint?

said by SMCinAZ:

VERY VERY LITTLE LTE-it is not statewide or even city wide anywhere in the state.

The last few months they've been on it as far as expanding LTE. in Phoenix I've went from getting hardly any LTE to LTE 85%+ of the time, and even been getting way more decent 25+Mbps Speedtests where my Verizon phone is stuck on B13 and getting barely 0.5Mbps

SMCinAZ
Premium
join:2000-11-29
Glendale, AZ

Re: Sprint?

They don't even list it on their site, and it is spotty at best. Absolutely 0 in Glendale.
brad152

join:2006-07-27
Phoenix, AZ
Reviews:
·CenturyLink
said by SMCinAZ:

said by brad152:

said by SMCinAZ:

Sprint has no 4g service in the entire state of AZ, so how can it be faster?

Sprint most defiantly has LTE in Arizona.

I used to work there so get a good "because you worked here" plan, and just keep it because of that, and while Phoenix surely still has spotty LTE it's way better than it was a year ago and covers I'd say about 85% of the area.

NO WAY, even their own coverage maps say no 4G in AZ/

As much as a Sprint hater as I am (I only keep them because of the super cheap plan I get from working there years ago - I still use T-Mobile/Verizon as my main carrier) they've gotten a ton better lately.

And their coverage map even now shows Spark around phoenix, so I'm not sure what you're looking at.

I just got back fro New Jersey a week ago and going around the valley I've regularly hit 25+Mbps on Sprint (just a few weeks ago I was hitting 3G a lot more - they've definitely decided to step up their game)


akcowboy4

join:2007-05-22
Reviews:
·CenturyLink
Flagstaff has had soft LTE since last fall, and only recently have they officially turned it on citywide. My house is on the fringe of a few towers, so I have been using an Airrave to supplement my service with good success. Even on 3G though I could get a solid 3 Mbit downlink, still beating my CenturyLink DSL service.

Sprint is *FAR* from an ideal carrier, they had a nearly 10 year lead in developing a nationwide PCS network (Former GSM Sprint Spectrum subscriber here), but being on a 10 person 'Framily' group and able to roam on Big Red, its very palatable for $25 a month.
Expand your moderator at work
coryw

join:2013-12-22
Flagstaff, AZ
Reviews:
·CenturyLink

Address-Specific

Unfortunately here in town everything is still extremely specific. You can get 1.5M at one address (literally right on top of the DSLAM) and the next house down will get 40M out of a different DSLAM and SAI. (There's a pair of systems on the border between Shadow Mountain and Grandview Homes that is like this, for example.)

I used to live out in Bow and Arrow and got 20M and there was essentially never any congestion (except for, hilariously, when it was actually my own LAN causing the problem, which is possible if you're in a location where you can only get 896k up on a residential account.) In Shadow Mountain now on a system that can only sell 1.5m, but I'm moving out to Christmas Tree and they've qualified that area for 40/20.

What WISP are you using? The one I've seen in the area paradoxically will give you a static IP, and in the same breath explicitly disallows servers, at the same time as costing more than CL and using a dead-end technology.
coryw

join:2013-12-22
Flagstaff, AZ
Reviews:
·CenturyLink

Re: Address-Specific

Whoops, I just re-read. I haven't tried SpeedConnect. It looks like they're offering about 10m/2m, which is pretty interesting. It's not clear if it's WiMax (maybe even hanging off of the old Sprint WiMax system, which exists if you live close to the university ehre in town) or LTE, even though they're using the "4G" word.

I'd be super interested in reading the review once you have it set up.
akcowboy4

join:2007-05-22
Reviews:
·CenturyLink

Re: Address-Specific

I'm in Lower Greenlaw, the loops. Considering that CenturyLink can't give me any speed for their $45 a month (the same someone pays for 40/20), the $57 for 10/1 WiMAX isn't bad, and about what I was paying Suddenlink. The install tech said that NAZ is #3 or so for LTE migration, so who knows. I had to go with exterior mounted equipment, I will have to see if my HOA has kittens.

Prelims:
So far getting a consistent 5-7/1, bursts to 12 but that might be more due to my homeplugAV link to their CPE.
Motorola WiMAX CPE doesn't support bridging mode, i'm stuck with their 'router' and a DMZ for my Pepwave and Synology appliances.
Its taken over a week now to get a static IP (still no resolution).
All changes to the CPE router programming are supposed to go through SpeedConnect customer (non-)service (see above).
Ping times are 65-110ms, my Squid proxy helps to smooth some of that out.
Noticeable lag using my Ooma VoIP service, but still better than using Iridium or Globalstar. (Hello, Over; How are you, Over; etc...)
Airrave appears to also have some issues with the lag.
Outbound VPN seems to stay trained up, ping times seem better when connected [Empirically derived]
Haven't been able to do much with inbound VPN due to the lack of a static IP and being double-NAT'ed make DDNS more of a challenge.

Other than the lack support so far, its been ok. We're 60% sold, but if CenturyLink came back and said we could get a steady 7Mbit connection we'd stay with CL. Suddenlink? I'm back to thinking cable companies are evil.
coryw

join:2013-12-22
Flagstaff, AZ
Reviews:
·CenturyLink

Re: Address-Specific

40/20 is waaaay more than $45. Over in Bow and Arrow, I was paying $76 or so for 20m/896k and one static, after the promo. $45 will get you 1.5m and a static though, which is what I have.

Unfortunately I have yet to live anywhere in town where Suddenlink wasn't horrifically oversold and physically unreliable to boot. I've always had good luck with my CL connection, or good luck getting them to fix it. THe problem is probably the same I'm having up in Shadow Mountain -- there's just not enough backhaul to whatever system serves your particular address.

When you have the service longer, it'll be interesting to see a follow-up. It'll of course be interesting to see if/when CL upgrades service in that area. I've seen a few of those Verizon 4gLTE can antennas in that overall area of town.

linicx
Caveat Emptor
Premium
join:2002-12-03
United State
Reviews:
·DIRECTV
·TracFone Wireless
·CenturyLink

Aside.

Aside: From my p.o.v. the conversation here pretty much proves what I have been saying all along. In rural/isolated America neither a phone, a cable, or a cell phone provider does a good job of providing quality or even enough cell towers along our National Interstate Highway System to make a real difference.

We tire of being told YOUR problem is in our house when YOU are oversold, or you don't have enough backhaul, and your old rack equipment is failing. We pay far too much to national companies who only want to service compact areas with dense population (such as Chicago and Cook County) in protected territory.

These are the same companies who rigorously fight Muni broadband in areas they refuse to serve. OTOH extending that last mile of copper an additional 10 miles in farm country is a pipe dream that is not even financially feasible. Maybe the solution for all is to defeat protection-ism and make all duopolies transparent. After all, most cable is served up by a telephone company over telephone company owned lines up to the cable. .

I often wonder how many of these corporate CEOs really understand the importance of GPS in farming? Or the many other untapped possibilities not found in a city?
--
Mac: No windows, No Gates, Apple inside

Review by bmccoy See Profile

  • Location: Port Orchard,Kitsap,WA
  • Cost Contract price not specified. (24 month contract)
  • Install: about 14 days
  • Telco party CenturyTel
Good "Decent technical support"
Bad "Slow"
Overall "Duopoly"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

My Other Reviews

·Wave Broadband
Removed original review, since it's irrelevant now. I'll keep a few parts that are still relevant -

Their technical support tries to upsell you more services when the services you already have don't work.

When I first got Qwest internet sometime around 2007, Qwest told me a fiber line would be going in that summer and faster speeds would be available.

I switched to cable internet, and it's much better. Phone quality is better, internet is way faster with lower pings, with less taxes and hidden fees.

Centurylink wanted to make it as hard as possible to cancel, so we had to sit on the phone for 40 minutes with them (35 minutes on hold). I was DONE with them as soon as they raised their rates, AGAIN, adding another fee, called "Universal Service Fund", which is supposedly to "improve their infrastructure", while I haven't seen them doing anything but getting worse. It's another hidden fee allowed by the FCC for corporations to make more profit. I'm glad I got rid of them.

3/9/2015: After more than a decade of subpar 1.5Mbps service, CenturyLink now offers 20Mbps in my area after finally replacing my old T1 fed DSLAM with a fiber fed DSLAM - but it's still capped at 250GB, and it's not as fast as my current ISP's 55Mbps service with a 300GB cap. I'm not going back to CenturyStink until they start offering gigabit (which, at this rate of upgrading, will not happen for another decade or two.)

member for 2 years, 718 visits, last login: a few hours ago
updated 20 days ago

Comments:
Rob_
Premium
join:2008-07-16
Mary Esther, FL
kudos:1

Can you get cable

I'd dump them for cable, Centurylink is horrible. $125.00 is rather steep when you can get Vonage for $12.12 for unlimited North American calling.. (Vonage basic)

If you go to www.whitefence.com you can see what's available in your area.

-Rob

jdb

@centurytel.net

Re: Can you get cable

But with vonage you still need internet access separately. They 'forget' to tell you that...

bmccoy

join:2013-03-18
Port Orchard, WA

Re: Can you get cable

And, also, you need a RELIABLE and FAST connection for VoIP, so that would be impossible to use on C/L 1.5.

jdb

@centurytel.net
heh-whitefence shows only century and hughesnet-lol
ArizonaSteve

join:2004-01-31
Apache Junction, AZ

1 recommendation

Whitefence.com is nothing but an ad for HughesNet, that's the only thing that always come up and everyone knows it's terrible! C/L is great here but it depends on your location.

bmccoy

join:2013-03-18
Port Orchard, WA
Yep, switching to cable (Wave Broadband), sometime in the next couple weeks.
ArizonaSteve

join:2004-01-31
Apache Junction, AZ

Re: Can you get cable

BMcCoy, you are going to have even worse problems with cable! They will keep raising the rates every year or maybe every 6 months and will keep doing it even if they can't provide service, until you get disgusted and cancel.
CenturyLink
VIP
join:2009-03-09
Boise, ID
kudos:7

We Can Help

Hi bmccoy, my name is Joey and I'm with the @CenturyLinkHelp team. We want to help look into this for you. We can check to see if there are upgrades scheduled that would allow faster speeds for your DSL service. We can also look at your account pricing since it seems to be a bit high assuming it's a residential connection. We may have a better deal we can offer you. Contact us at TalkToUs@CenturyLink.com. Thanks.

Joey H
@CenturyLinkHelp Team
TalkToUs@CenturyLink.com

Jeanette

@charter.com

Century Link Fraud

We were bundled with Quest since 2005, then Quest sold out to Century Link. During the time we were bundled with Quest and had moved to WA state we noticed a charge on our acct by MSN. We have never used MSN so I called both MSN and Quest and found out that were had been paying for service we had not received. Quest refunded our money for the 18 months that we had payed for. Recently I decided to change to Cable, since our bundle had increased in price over the years. When I printed out our Century link bill, I noticed a charge of 18.95 for MSN on our acct. I notified MSN and was told that it had been happening a lot and they gave me a claim number and I was told that someone would call me. Well after 2 weeks of going back and forth between Century Link and MSN, I am told that neither can refund my money. I had been charged for MSN since Nov 2010.
ArizonaSteve

join:2004-01-31
Apache Junction, AZ

Re: Century Link Fraud

Jeanette, why didn't you keep track of what you were paying? If you are a sucker then everyone will take advantage of you!

Online again

@clearwire-wmx.net

Qwest/Century Link

I went with qwest/century link 10+ yrs ago, and just last yr. NEVER AGAIN!. Poor speed for price, over-billing, mixed up billing, runarounds, > Collections. Period!. INCOMPETENT!.
They should have their corp. charter revoked.
ArizonaSteve

join:2004-01-31
Apache Junction, AZ

Re: Qwest/Century Link

Online again, you can't make blanket statements like that. Here in AZ cable is terrible but C/L is reasonably priced and works great after they installed fiber near me so it depends on your location.

linicx
Caveat Emptor
Premium
join:2002-12-03
United State
Reviews:
·DIRECTV
·TracFone Wireless
·CenturyLink

Location

Location is everything. If you truly want screaming fast Internet and you are willing to pay for it then move to NYC, Chicago, or LA where you can find 100Mbps or faster- if you are in the right neighborhood. LV will get you 45Mbps if you are in the right location. It should be pretty fast in the alpha cities of SF and Denver - if you are in the right location.

Trying to define rural America is much like trying to herd cats. It's different for everyone. I am rural. I am 160 miles from a large city (million or over population). I've lived in this environment in three states. Areas with less than 500000 don't gain traction with second tier telephone and cable companies. Generally you don't find AT&T or Comcast unless there is a college with 20,000+ students, or there is a large medical/research district and large corporations like State Farm or CAT. Location and volume density is where IT'S at.

FIOS, DSL, 2.5 all have limitations. The screaming fast satellite? The most expensive plan is equal to about 5Mbps in the right location. What they don't tell you is the 4 they promote is over 2.5 and it still has to travel 22,000 miles unless there is a physical building on earth. There is one in the U.S. for Direct TV customers.

Most rural is delivered over copper. The DSL limit over copper is about 7-8/1 because of overhead and the Last Mile. After you pass the mile, speed slows. The farther out, the slower the speed. It is a fact of life; ask any EE. No telco is going to bring FTTH or FTTN to a town of 2000 - even when it is in the local office. It is doubtful that bonded DSL will happen. If you have a reliable phone and steady Internet be happy. If you don't, the phone company can fix it providing your inside wiring is good, there is no problem from the source to your house, and your equipment plays nice with the telco equipment. More often than not it doesn't. Frequent interruptions and rebooting is a red flag. I replaced 5 routers before I found one that worked.

How does telco explain to you your new D-Link router isn't working properly when you know it is? My engineer friend sent me a couple of routers that worked perfectly in Dallas on AT&T and TW. Both were useless on CL where I live in the middle of nowhere. CL 7/1 is faster than AT&T in the three counties that surround me. Comcast is not any faster. It is rural and they all have the same problems with copper and towns that are 10 to 20 miles apart. The fastest business where I live is 15/5 from cable an it is about $175 with tax. I pay $100 less for 7/1 and 5 year lock. It is a major improvement over 4/1. It is steady an the phone is 98% reliable all the time.

--
Mac: No windows, No Gates, Apple inside

bmccoy

join:2013-03-18
Port Orchard, WA
Reviews:
·CenturyLink
·Wave Broadband

Re: Location

I've switched to cable and have been a mostly happy customer ever since. I'm lucky to have a local ISP, and I signed up for the 15/2 plan last year. They now are upgrading their max speeds to 110/10, and upgrading my plan to 55/5 for free.
You're definitely correct, location is what really matters.
The reason your modem probably didn't work is because CenturyLink uses VDSL in most areas (I happen to still have ADSL), so you need a VDSL compatible modem.

linicx
Caveat Emptor
Premium
join:2002-12-03
United State
Reviews:
·DIRECTV
·TracFone Wireless
·CenturyLink

Re: Location

As far as I know it is is still ADSL (7/1; it was 4/1) I live in a Faraday's Cage. After the D-Link and the others that only worked for a few weeks each, I bought a ASUS plug n play N router when they first came out. They upgraded modem to Zxytel. No problems since.

I am glad someone understands this because I surely do not. Thank you very much.
--
Mac: No windows, No Gates, Apple inside
wirelessdog

join:2008-07-15
Queen Anne, MD
kudos:1

Re: Location

said by ArizonaSteve:

BMcCoy, you are going to have even worse problems with cable! They will keep raising the rates every year or maybe every 6 months and will keep doing it even if they can't provide service, until you get disgusted and cancel.

said by ArizonaSteve:

Online again, you can't make blanket statements like that. Here in AZ cable is terrible but C/L is reasonably priced and works great after they installed fiber near me so it depends on your location.

So the first quote you make an obviously "blanket statement" as you call it. Then in the second quote you call someone else out for doing as you do. What gives Steve?
brad152

join:2006-07-27
Phoenix, AZ
Reviews:
·CenturyLink

Re: Location

Cable companies are known for consistent price hikes, even with diminished service (Cox is the main provider in Phoenix metro, and they're terrible for that)

Qwest/US West put FTTN pretty much everywhere here, so CenturyLink's network here is way better than anything Cox could offer a majority of the time.

Although, i've had Insight (best cable co i've ever had), Time Warner, WOW!, Comcast, and Cox and have had the cable internet issues that he's describing on pretty much all of them (except Insight - RIP), and even if you happen to look at cable internet reviews it says pretty much the same thing.

bmccoy

join:2013-03-18
Port Orchard, WA

1 edit

Re: Location

Again, it depends on your location. I happen to have a local cable ISP where I live, and its internet speeds are much better. 110/10 is the highest tier I can get with my new ISP.
brad152

join:2006-07-27
Phoenix, AZ
Reviews:
·CenturyLink

Re: Location

Well here we can get 150/30 from Cox, but CenturyLink also offers 100/40 through pair bonding here if you're close enough to the box.

Cable still generally has congestion issues for many people (especially on systems the cable operator opted to go SDV instead of just doing a plant upgrade to 1GHz)

The only way any ISP should be going at this point is just fiber to the home, but until forced to provide reliable internet service through a common carrier law nothing is going to be done.

bmccoy

join:2013-03-18
Port Orchard, WA
Reviews:
·CenturyLink
·Wave Broadband

Re: Location

I've been using cable for over a year now and have had no congestion issues at all. ArizonaSteve was wrong, it's been around 14 months since I've switched and I was able to get my 12-month promotion renewed for free with my rates staying the same. As I've said before, I'm never switching back until CenturyLink decides to stop severely neglecting their rural customers.

linicx
Caveat Emptor
Premium
join:2002-12-03
United State
Reviews:
·DIRECTV
·TracFone Wireless
·CenturyLink

Re: Location

Arizona Steve's assessment may be correct in his area, and your assessment may be just as correct in your area.

In my area neither CL or the local cable WILL provide enough affordable uplink for a reliable VoIP connection. I need a house phone for medical. My only choice is CL's version of DSL over copper that pretends to be POTS except when it is raining, when it is windy, and when some dummy screws up circuits. Trying to convince CL - that never EVER admits to any service related issues - is like trying to backstroke up Niagarah Falls. Here an example.

Yesterday I needed to contact my bank 60 miles away. Fast busy signal. My EE in TX had no trouble calling. The CL executive level employee in CA had no trouble with it. A CL suit was arguing with me until I forced him to listen while a state employee in my house made the call on her cell phone. He heard the bank recording. Only then was my phone fixed.

It took about an hour of my time to convince CL once again the phone does not work properly as promised. This will be a continuing problem in tiny place rural America -- the last town on earth CL wants to service. I will continue to hold their feet on the fire because nothing else works as well as CLs sloppy DSL over copper. Our plant has a 100Mbps "through put" yet only 1.5 is provided outside our tiny town of 2000. There will never be a FTTN or FTTH here because CL does not have to provide any service except a wireline. There is no money in it.
CL does not compete with its sister phone/cable company that shares the same office and same fiber.

My two house phones cost nearly $200 each, and the handicap phone is $400. I have the right equipment for every phone company in America.
--
Mac: No windows, No Gates, Apple inside

Emp

@75.161.160.x
Actually fiber is set out on a grid grid system, back and forth. So your neighbor across the street could be on the right side side and get a 40mb while it loops back around towards you miles down and you only get a 7mb.

Goose15t

@76.1.0.x

Worst customer service ever!

I have century link and it is by far the worst customer service i have had with anything in my life. I have had bad waitresses but they have never been as bad as the service i get from Century Link. I call to upgrade my internet speed and get lied to about what speeds i am suppose to get and what speeds I can upgrade to as far as upload speed. I get it worked out and someone comes to my house to pre-setup for the upgrade. The guy cut my wire to install the new one and had no intention of installing it for me to have internet that day. I was lucky enough that I was present to ask him and make sure I still had internet. He got it back connected but I had to suffer for over a day of less then 1mbps of download and less then .1mbps of upload which is possibly taking you back to the early years of internet. They tried to give me the run around to get that issue fixed, and to top it all off my upgrade was scheduled to be done for today Feb 13th 2014. So I called to confirm a timeframe they were going to be at my house and the response was they scheduled it for the 18th now. When I talked to a supervisor she told me that nothing could be done and that they probably will not be able to install until the end of the month and that the 18th is only a tentative date now. Immediatly i told them I am looking for a new internet service and that I will call them when I have one and will be canceling their services. I recommend that no one I MEAN NO ONE get their internet services at all. It expensive and a huge waste of money.

bmccoy

join:2013-03-18
Port Orchard, WA
Reviews:
·CenturyLink
·Wave Broadband

Re: Worst customer service ever!

100.00 a month for telephone service and 1.5Mbps DSL is a total rip off, IMO. I'm now paying 124.00 a month for much more reliable internet, phone, and even TV. I'm never going back unless CenturyLink makes some huge changes or starts providing FTTH.

linicx
Caveat Emptor
Premium
join:2002-12-03
United State
Reviews:
·DIRECTV
·TracFone Wireless
·CenturyLink

I do.

My Dec 6.0 portable house phones cost nearly $200 each, and the Geemark handicap phone was $400. I have the right equipment that should work on every phone company wire line in America. CL is one of the national phone companies that support this service. Everyone I talked to at CL denies knowledge of this service that is promoted by nearly every telephone company in America. Oh, Century Link sings its praises on paper all right, but it does it not support it in my home where I actually need it the most.
--
Mac: No windows, No Gates, Apple inside

bmccoy

join:2013-03-18
Port Orchard, WA

Re: I do.

Why wouldn't CenturyLink support an amplified corded phone? It doesn't require anything but a dialtone for it to work.

linicx
Caveat Emptor
Premium
join:2002-12-03
United State
Reviews:
·DIRECTV
·TracFone Wireless
·CenturyLink

Re: I do.

Let me say this before I launch into any conversation. I am by legal definition blind and deaf. However, I can see to function inside my own house, and I can hear some sounds without my aids. I have a 30" monitor and I use 16 or 18pt font to communicate with you.
# # #
The only thing that makes any sense to me is related to the wireline. It is not POTS. I recently read it is called something similar to icdsl. I was told when I received the G last year that it could only be used on POTS, and it had to be the only working phone in the house. I went ahead and took it because some one at CL insisted if the signal came into the house over the copper it was POTS.

So I removed the wired phone in the basement and two Panasonic Dec 6.0 systems that power my 5 portable phones only to learn the G still doesn't work. I should add I can only use the 6.0 phones with the "speaker on" feature enabled. I cannot hear over most standard house phones or cell phones without a lot of difficulty. .

It is a wash to attempt to talk to anyone at CL about the phone they allegedly support.

"We don't support that."
"What don't you support?"
"That thing you are talking about."
"Oh, since you do not know what it is, you are positive Century Link does not support it?"
"Thats right."
Click. I've done the dance with CL's CSR desk numerous time, and the Executive Level several times. In every case they deny knowledge.

I do have a cumbersome Blue Parrott headset that works over Bluetooth I can use if I need private conversation. Otherwise service people in my house also hear it.

To say it is a challenge is an understatement.
--
Mac: No windows, No Gates, Apple inside

bmccoy

join:2013-03-18
Port Orchard, WA

Re: I do.

You might want to post this in the CenturyLink forum, there's nothing I can do to help you

linicx
Caveat Emptor
Premium
join:2002-12-03
United State
Reviews:
·DIRECTV
·TracFone Wireless
·CenturyLink

Re: I do.

I appreciate your interest. I don't think anyone can help until I find one person who actually understands that I have a problem with my amplified corded phone. It appears I do not properly articulate the idea that I have a *service phone for deaf* that "DOES NOT WORK at home" -- clearly enough that someone (anyone) at Century Link will call.
--
Mac: No windows, No Gates, Apple inside

Review by zinx772 See Profile

  • Location: Bargersville,Johnson,IN
  • Cost Contract price not specified.
Good "In-field tech support"
Bad "Service, reliability"
Overall "Better than satellite but not by a lot"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

Phone support is non-existent, online no better. Intermittent outages on a regular basis.

member for 3.6 years, 70 visits, last login: 50 days ago
lodged 54 days ago

Comments:

yahoocom

@qwest.net

Id rather gauge out my eyes than call these people

If you want to see me get in a bad mood, hand me the phone and ask me to call century link. These people have the WORST customer service! Talking to them is literally like hitting my head on a wall! It is excruciatingly painful and is completely pointless! And don't get me started on the people who don't even speak English. What is even more annoying is I have to go through this almost every month because they ALWAYS mess something up on my bill!!!!






Review by schimmy See Profile

  • Location: Castle Rock,Douglas,CO
  • Cost Contract price not specified.
Good "Not much"
Bad "Poor customer service, lack of understading of neighborhood setup"
Overall "They make every excuse in the book of why I can't get faster service"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

I use to have Comcast Internet and Cable and a few years ago switched to DirecTV and Centurylink Internet. During this time, the fastest speed I could get at my house was 7mbps down and 896kb up. They promised faster speeds in my neighborhood as an upgrade was scheduled within 6 months.

Well after a year later, I still did not have faster speeds. I started to do some research and noticed that every single street in my neighborhood could get 40mbps down and a somewhat decent speed up. I started calling Centurylink and after 6 months, I heard every excuse in the book of why I can't get faster service except the actual reason of they forgot to upgrade the box that services the four houses in my cul-de-sac. Since they refused to take a look at it and said that I would never be upgraded for speeds, I canceled the service at the end of summer 2013.

When I canceled the service, they provided me with a UPS label to return my modem. Almost three months after sending it and thinking everything was OK, I got a bill saying I never returned the modem. I had confirmation from multiple people at Centurlink that it was returned and that I should ignore the charge, I then received a letter from a collections agency. Spent almost a full year fighting that charge even though every time I called, they said they reversed the charge.

From looking online, it appears I can get up to 20mbps now but they refuse to show me the upload speed online so it leave me to believe it's still around the 896kbps range.

I know they just launched their TV service in my neighborhood but when the sales person came to my door, I asked them about the internet speeds and they saw on their list that the four houses in my cul-de-sac may not be eligible because of slow internet speeds and what was weird that it was only our four houses that had this issue and the rest of the neighborhood was fine....

Since Centurylink took over Qwest, the customer service has been horrible. At least when it was Qwest, I could talk to a local tech about the setup but with Centurylink, they refuse to allow you to talk to the local tech office that actually works in your town...

Until they finally admit to their laziness and finish the upgrade they promises, I will not return to them.

member for 5.1 years, 343 visits, last login: 59 days ago
updated 59 days ago

Comments:

Review by Styro See Profile

  • Location: Lake Charles,Calcasieu,LA
  • Cost: $50 per month
  • Telco party CenturyTel
Good "We get a little above half of our "
Bad "Connection and ping times fluctuate greatly. Terrible during evening hours(after 5) until midnight. No longer support fastpath."
Overall "I haven't used CenturyLink fiber. It might be okay, but their DSL is terrible. I'd chose any other company for internet."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My family has had CenturyLink/Centurytel for years starting with their phone service. We've began with their 1.5Mbps service and sedately worked our way up to the “Up to 10 Mbps” service. We get a max download of about 6 Mbps and a max upload of about 0.5 Mbps, which is understandable with our distance from the DSLAM.

There are several problems with CenturyLink DSL, at least in my area.

1) Download bandwidth fluctuates from 6 Mbps to less than 2 Mbps during evening hours.

2) Ping times also fluctuate during the same times.

3) Our ping never averages less than 80 ms from my router to the DSLAM.

4) They don't “support” changing the line mode from interleaved to fastpath anymore.

Several months ago, I called the CenturyLink support line to see if I could change my line mode from interleaved to fastpath. (Doing so will decrease ping time from the modem to the DSLAM greatly). A tech didn't know what I was talking about, but he happily found someone that did. The engineer remote logged into our local DSLAM and made the change. My pings dropped enormously. On interleaved: ~120ms ping to google.com. On fastpath: ~35ms ping to google.com. Most of our latency issues were caused at the DSLAM.

Fast forward several months. I noticed my ping times were high again, so I did a trace route and some ping tests. Guess what? 70-120ms ping between the modem and DSLAM again. Checked the modem's Transceiver statistics page and Centurylink has placed us back on Interleaved. Started up a help chat on Centurylink's website. The rep didn't have access to the DSLAM (but he did know what I was talking about, which was a plus). The rep gave me a phone number to call, so I did. The next rep had no idea what I was talking about but he was patient and tried to find someone that did. After about five minutes of waiting, his manager told him that CenturyLink no longer allows customers to switch to Fastpath, even though it helped my connection greatly.

The only two ISP's (besides satellite) around our home are CenturyLink DSL and Suddenlink Cable. I would have switched years ago but the Suddenlink feeder line ends one utility pole away from my home, and it would cost us a little over two thousand dollars for them to add our home to their cable network. (We are the last house on the street, and they would have to add an amplifier/plant and most likely have to bury the cable). CenturyLink charges us $50 a month for “up to 10 Mbps” (we get about 6 Mbps to 2 Mbps depending on the time) and suddenlink charges $45 a month for 50 Mbps in my area.

For DSL service, CenturyLink is not who you want.

member for 248 days, 4 visits, last login: 75 days ago
updated 75 days ago

Comments:

Noah

@centurylink.net

Do not chose Centurylink

Centurylink is the WORST company I have ever dealt with…I work from home and my internet is my life. Not only are they unable to answer the simplest questions (each time I call in I get a different answer) but the stories they do tell are flat out lies. They have cost me money and time…and when I ask for a supervisor I am told they do not do that….I can speak to their escalations department which again lies to me. All I wanted to do is cancel my prism TV service and retain my internet, which again is my work…but its been two weeks and still not completed. They lied about contracts, they lied about their internet service, and they lied about their ability to fix my issues. Oh….and they do not work Sundays, half day Saturdays, and close at 8PM on weekdays…even if they are transferring you to another department…they will lie and transfer you than a message comes up and tells you to call back tomorrow. I will be posting this message on every blog I find for Centurylink, and I will re-post it when they take it down. Centurylink is terrible and DO NOT DO BUSINESS WITH THEM…I have a lot of time to do this since I am unable to work now…

Review by targren9 See Profile

  • Location: Fort Myers,Lee,FL
  • Cost: $81 per month
  • Telco party CenturyTel
Good "They're not Comcast"
Bad "Poor reliability, poor speed, high cost"
Overall "What I wouldn't give for a third option."
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

Since it's been over a decade since my original install, the Install coordination score is based on the fact that, three times in 2 years, my static IP was changed with no notification and re-assigned to another customer, leading to multi-day outages every time. That is, to my mind, solid evidence of a lack of coordination.

No longer on a static IP due to the fee hike, I'm now on an "upgraded" 10Mb connection on which I'm lucky to see 8Mb on a speed test or 3Mb in actual usage, with constant (frequently hourly) tiny, 1-3 minute outages, even after replacing all internal equipment. Tech support has been unable to solve the mysterious problem that has been going on for the better part of 3 (almost 4) months.

The equipment I was sold (p5100z router/modem) was buggy and unreliable, first not holding settings properly (falling out of "bridged" mode whenever the modem was reset by a power failure or brownout) and finally not connecting at all, even in the default "router" mode.

The worst part of it is that that I've been with them long enough to go from giving them my ardent endorsement, to the current state where quality and service have degraded to the point that I still have my account only because Comcast is the only alternative.

member for 4.4 years, 42 visits, last login: 14 days ago
lodged 76 days ago

Comments:

Naplesfl

@comcast.net

You Might not need static

Try dyndns.org. Get s free address there and it will follow you to each IP address you have or get. I run servers for businesses that way. In short don't use numbers.
targren9

join:2010-10-04
Fort Myers, FL

Re: You Might not need static

I know how dynamic DNS works, that wasn't the point. The point was that the service has been degrading ever since I was moved into the dynamic IP pool.

Review by Tweak3d See Profile

  • Location: Bennington,Switzerland,IN
  • Cost: $65 per month (12 month contract)
  • Install: about 2 days
  • Telco party CenturyTel
Good "I will get back to you on this one."
Bad "speed, ping, support, price, monopoly, lie, cheat, steal."
Overall "Would rather have a sex change operation by a sawzall."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

My Other Reviews

·Charter
Update 11-10-2014:
Moved from Centurylink monopoly area and disconnected service. They were going to charge me an E.T.F. but I quickly pointed out that I notified them of my moving before "the contract" was put into effect. I also pointed that they had no legal ground to stand on cause they could not provide me with anything concrete that would hold up in court (No signature, no verbal authorization plus they do not offer service where I now live). I kept asking for supervisors and on the 3rd supervisor...problem solved, No E.T.F.
Ok for the super bad...3meg down. = about $65. Now, I am on Charter cable...60meg down for $40.
Get with the program DSL companies, your internet access is not worth all that.

Update 4-15-2013:
Well my connection has improved. AND IT ONLY TOOK SLIGHTLY OVER 2 YEARS! It is still unsatisfactory at high usage times with ping rates too high for gaming. The download consistency is much better but still not steady. They dropped my service from 3.0 down to 1.5 down. They also dropped the price though.

HOWEVER: I would never recommend this service provider to anyone. Heck, I went back to mailing letters and chatting with people face to face instead of using IMs.

If you have another choice... weigh the options!

Update 8-16-2012:
Latest word: Still no definite date for finishing the fiber upgrade. Hopefully the BBB can help me out. I hope everyone will call the BBB and lodge complaints against a company that continually delivers a sub-standard product and expects to be paid for it. Kinda like bouncing a check... theft by deception.

Update 8-9-2012:
Still Crap. 23 months I have been dealing with issues related to this ISP. That is just absurd. Finally filed a complaint with BBB. Honestly I would rather have my genitals smashed with a hammer repeatedly than deal with the jokers at Century link one more time.

Update 6-18-2012:
The fiber has been in the ground for months, but the equipment was delayed. I was told that there would be a difference in the next 4 to 6 weeks.
I already notice that my speed is normal (3.0M) for 3 sec and then almost 0 kbps for 12 sec during peak hours. That is up from less than 1 meg on same time frame.
Latency still is a big issue with me because I play World of Tanks game online.

In my anger I refused to pay them full price for the service. But I felt a little guilty so I worked it out to where I only paid $25 a month for disappointing service, but meh, it'll get better.

But I am here to say, through ALL of the trouble, I did get some good tech people and some idiots. I talked to some good people in billing and some complete jackasses (your supervisor please!), but when I think about it, the hundred phone calls were quite fun. Start talking TCP forced idle time, route consistency, and they get confused and say, "We don't support ping. We only support speed." Which they could not support either.

But soon they might be able to. I will update in 4-6 weeks. (When the upgrade is supposed to be done.)

Thanks for the update Trent P. That is what I want from with companies that I deal with, to be inside the loop on a resolution to my specific problem. Not a specific date, just a window of hope.

Original Post:
I have had this service for over 2 years. Problem after problem. NID, DSLAM, Line problems up the street, bandwidth exhaust, uneducated tech support (50/50) I did get some good ones occasionally.
I documented every problem, call, and payment, when it come time to get a credit, I have never had an issue. (Only paid 24.99 so far in 2012, and that was for Dec 2011)
I refuse to pay for internet that is sub-standard and this is by far sub standard.
3meg down, during peak hours... .2 meg down or about 1/15th my provisioned speed and pings as high as 999ms. Terrible for gaming.

The problem keeps getting worse.

They promise it will be all better once fiber is installed in a few weeks.
I hope so, but after reading so much bad about CL, I am not so sure now. *sigh*

member for 3.1 years, 107 visits, last login: 37 days ago
updated 139 days ago

Comments:
kinco

join:2005-06-02
Cardington, OH
Reviews:
·CenturyLink

Hi

I recently went through the same problems as the reviewer. After about 2 years, 100+ (literally) calls, 4-5 field tech visits to the home, 5 modems and countless hard resets/power cycles performed, they finally effing fixed it. Just be patient, nag the fuck out of them and hope for the best. If that doesn't work and there's no other ISP in your area.....move or live with it. Those are literally your only options .
ArizonaSteve

join:2004-01-31
Apache Junction, AZ
Reviews:
·voip.ms
·CenturyLink

Fiber should work great.

I don't understand how they could put in fiber and not have it work well. I could never get any sort of internet service at my house before except dial up and the old phone lines were too long for DSL until a new fiber network was put in. It goes down the main street only about 100 yds. from my house so I was able to get it installed here. I though all they would have to do was connect my phone line and there were 2 old lines coming to the house but they didn't go to anything and appeared to have been cut and used for something else in the past so they ran a new line from the house all the way down the alley to the new network and it works great! I signed up for the 20Mb service and it consistently measures 18Mb or so and is rock solid so I'm very pleased with it. There was an outage once when a thunderstorm had lightning that damaged the line coming in and I had to replace the entire cable from the junction box outside all the way in to the box on the wall and even the cord going from the box to the modem but otherwise I haven't really had any problems.

Review by albar162 See Profile

  • Location: Cape Coral,Lee,FL
  • Cost: $171 per month
  • Install: about 21 days
  • Telco party CenturyTel
Good "Picture Quality when working"
Bad "Technicians"
Overall "If you order centurylink ask for senior tech for install"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

My Other Reviews

·Comcast
I ordered Centurylinks Preferred Pkg for Cable/unlimited Phone and 10megs internet as that was highest available to me.

Now as for install it went horrible, initial installer needed two others to help figure out install and were here for 4 -6 hours. I also want to note the @$% left some of his tools here and would not come back to get them !!!! My service from that point was not good the filter went bad in a matter of days and in the first three months I went thru three wired boxes, which means yes all dvr'd shows were lost 3 times besides the fact tv was barely watchable due to either picture freezing or sound loss requiring restart of system. I am now in my 6th month of service and just recently had a senior tech out(had to ask for one) due to chronic pixelation issues with my tv line and crackling of phone line besides the fact a few days earlier I had called for the same problem and they came out looked at outside wire and left never contacting me at all. Also just to note after sub contractor came out to bury cable, he never backfilled cable from pole to house I had to do it !!!!!

Modem is a Centurylink C2000T, wired cable box is IPH8005 and wireless box is ISB7005

The good experience is the last visit with senior tech that seems to have fixed all my problems .... so far? The bad experience has been the fact not once did anyone offer any kind of reimbursement for all time lost over the first six months of service except a $10.00 credit for bad install lmao I have spent over $1000.00 on a service that was piss poor at best with numerous tech visits that left me in doubt that they have very many competent technicians here in SW Florida.

member for 11 years, 119 visits, last login: 147 days ago
updated 147 days ago

Comments:

linicx
Caveat Emptor
Premium
join:2002-12-03
United State
Reviews:
·DIRECTV
·TracFone Wireless
·CenturyLink

Oh Yeah...

I did the same dance with this company in another state for about three years. When I tired of the constant phone problems I called my state utility commission, and got some relief. My second complaint for the same problem with the phone got the best results. The phone was removed from the Internet line. Both phone and net behave 1000 times better than before.

I have one of the worst Zytel modems made but it works for me. I can't complain with a steady 10/1, but it is starting to show signs of oversold lines somewhere in the system. I'm having the same problems with my phone again, too.
--
Mac: No windows, No Gates, Apple inside

Review by OOMJR See Profile

  • Location: Avilla,Noble,IN
  • Cost: $74 per month (12 month contract)
  • Install: about 3 days
  • Telco party CenturyTel
Good "It's good if you work 2nd or 3rd shift. Forget 8pm to 12 EST time. It's slow and packet loss.."
Bad "They will seem to notice an issue but if it's not a big enough issue just forget it."
Overall "I've been with this company for years, only reason is it's the only service in my area."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

10/27/14

Internal ticket is still being thrown around. I've been doing smoke pings to my modem and when the issues arise at night the latency of the graphs also rise.

Latency increases, bandwidth drops... I've done A LOT of tests and they still can't figure what's actually happening. I'm going to do one more night of testing on 10/29/14 and then I'm done. I'll give it a couple more weeks. If this situation doesn't get fixed soon I'm going to have to approach this issue another way. I'm looking to write my congressman and the president of CL. My Verizon 4G connection works better and I pay the same amount. If I didn't have a data cap on my phone now I would be back to using it as my internet source.

9/8/14 Update

Soooo...........

I got a internal ticket started, which escalated to the field tech ticket. Field tech closed his ticket showing no issues. The internal ticket was closed with no resolution. I called and they said it was closed but there wasn't any reason why. I called back again and got Andy on the phone. He emailed some people above. He wasn't going to be in the office for a few days so he would call me back on 9/7 by 2pm. He called 9/7 at 1:40ish and updated me. The email he received was regarding slow speeds and was effecting me area. He said they have a resolution day on 9/11 and the start of the repair would be 9/10. So just a couple day until that happens. He said to call back if this doesn't fix the issue... I'm crossing me fingers. Once this is fixed I'm hoping I can get some sort of credit. Evening internet use is useless. Speedtests aren't horrible 19-25 down and always 2 up but they said this fluctuation can cause streaming issues... I still think it's a routing issue within CL...

I'm going to email Joey and see if he can get some info for me in an email format.

9/2/14 Update

I have had Bonded 25/2 ADSL2+ for a half year now. It's new in my area, so let's say I'm a test subject.

After months of conditioning line pairs and doing numerous tests, the connection holds true to 25/2 with 0-10 FEC RS every 30 seconds... BUT there is always a catch with Centurylink.

In evening hours, I can run tests speeds showing 25/2 with 30-40 latency BUT all streaming services are degraded. My wife can watch anything during the afternoon without hiccups but once 8pm rolls around the service is only good for playing games. I can't run a 720p youtube video. I can't stream HD or Super HD on any device(PC, Xbox One, Xbox 360, PS3, Galaxy S5).

My local tech has worked his boots off to get this service to run great but not I'm in a haze now. I'm not sure who is to blame because during this time the speedtests still check ok at around 25/2 with low latency.

Netflix isn't any help. Youtube brings up a prompt asking if I'm having issues streaming. Click on it and it shows that Centurylink doesn't do well at all during evening hours compared to MediaCom(Which they show as HD Certified, Centurylink isn't) and advises me to play 480p resolution to avoid interruption!

I thought it was the Wifi, but once I got on the PC and saw it was doing the same my heart sank. I knew I was getting back into the boxing ring against these companies.

To end this part of the review... My local tech has been great but the corporate side has been crap.

I'm paying around $74 a month for 25/2 and I can't watch Netflix or Youtube during the evening without re buffering every 30 seconds... It's a outrage at the price I pay.

12/31/13 Update

Internet is back to a stable state. 10 down and .78 up at all times with 35ms to the closest speedtest server in Michigan.

Good news is they just tested and confirmed Bonded 25/2 which will get installed this Friday afternoon(1/3/14). Since the last post they have installed another 5000 shelf that has 2 gige connections, this will be used to handle the Bonded connections in the area. 5000ft or closer only qualify. I'm at 4500ft. I'll post stats and tests of a before and after on this review plus on a forum thread I've made a while back.

»centurylink Avilla,IN bad again. Fixed 1st time by FCC

9/20/13 Update

Back again to 70+ ping and 1-3 down on CL tests. Speedtest.net is showing 70 ping with 1 down and .76 up. Pingtest.net is showing 80ms with 90 jitter when on a good day it's 14ms with 0-1 jitter. Sync rates are in great standing. IHD team still emailing engineers but haven't heard back from them. Got a pathetic credit 28$ credit on my 45$ bill. They won't fully credit my account cause it's not bad all the time just when it's busy. Congestion resolution time is 11-15-13... So about two more months. Pathetic. I'm letting it go till then. If nothing changes I might be dropping service and just tether my 4GLTE cell phone that has unlimited data. Rage mode right now.

I suggest avoiding there services if you can and wait till they get things fixed. Wait till you see a good amount of updated good reviews 1st.

8/12/13 Update

Waiting for a response from IHD team. Last night was by far the worse. 2-4 down with 300+ ping. Patience is running dry and every time I touch the internet in anyway it just frustrates me more. So I've been avoiding it all for now and letting CL do their job.

8/8/13 Update

Well, I think the loss balance is effecting me again. Back to how it was in June. Slow at peak hours with high latency. Pretty much worthless again. Emailed my contacts multiple times and no one higher up ,including TalkToUs , is responding back. Pretty upset with it all. Wish there was a different provider up here....

8/6/13 Update

After a balance issue between two near by cities the internet was running fine until the outage on Aug 1st, 2nd. After which the internet was slow and unstable until 8/5/13. It now is running full throttle at 13 ms ping to chicago and 10 down .78 up. As of now I'm happy but I'm hesitant to say I will be forever. Things will happen again, I'm certain.

Support is good if you can weave yourself into the correct #'s. Took me a few phone calls to find the right person to talk to. I know have 3 contacts I can email on the issue that by passes the 24/7 line and chats.

Thanks

Matt

5/8/13 Update

So... Supposedly... The CO supervisor, local tech and his managers are in contact via email with corporate. The fix would consist of moving some DSLAMS to a different rack. They have 3 racks, each can hold 3 DSLAMS, one not being used, one used for 6Mbps or lower and one for 10Mbps. The 10Mbps rack is at 98% capacity at night and they don't see the issue at the 24/7 line, not sure if they can. Each rack is also connected to a gigE fiber line.

Waiting game and contacting them each day for updates.

4/30/13 Update

Check out my test history »/testhistory/1 ··· 76/cba7a . During peak hours the line quality tests fail due to packet loss. After peak hours the test works ok but there is packet loss. My connection from my Modem to the DSLAM is 8ms. After the DSLAM that's where the issues are. It's on their end and they can't except that very easily. Took me a 48minute call to the 24/7 line to get this through their head. Their finally looking into the issue.

The Central Office is one street west of my house and this morning there was a Centurylink Van there along with a normal pedestrian car(employee?)

.7 to 10 Down during peak hours(5-12:30) .4-.6 Up. Ping of 100+ to 500.

I can usually ping at 30ms and have 10 down and .78 up to chicago.

Yahoo.com times out on pings and traceroutes.

Google.com pings at at least 130ms.

After peak hours it seems to be testing ok but I'm not home to use it... I work 8-5.

This will be the 2nd time I've had ping/bandwidth issues in my area. The first time around phone support and chat wasn't helping so I filed a FCC complaint. They gave me a new modem for free and fix the issue. If came back about a week later and I was offered a tech's direct number. He went out and switch me to a newer card at the Central Office. This fixed the issues until 4/28/13. I seem to be back where I was before. I'm guessing it's a bad card or they are having packet loss on their end. I called the tech and he doesn't work in my area anymore so he wasn't of any help. I called the 24/7 service line and they said I had to average 300ms ping with low bandwidth for them to issue it as an actual problem. I kept on them and they said they would look into it. Put me on hold a couple times to talk to a 3rd party company(that I assumes monitors and remotely fixes issues). They said they would see if they could remotely fix the issue and if this wasn't possible they would send a tech out. The window of the issue getting fixed is 24-48 hours. I'm expecting this to be done within this given time line. If it isn't I will be filing my second FCC complaint against the company, which I don't want to do but I don't like getting horrible service and paying for it.

-Matthew Raupfer

1-23-12 Update

After about 6 months of service my package 10Mbps down and 860Kbps up has become a horrible experience. I'm getting "the engineers are working to resolve the bandwidth issue in your area" line for the last 4 months... I can't get my 10 down anymore at anytime and during peak afternoon/evening hours I will range from .6 down to 1Mbps. My upload usually stays around 860Kbps. I've contacted Joey once again about the issue and a local store about it. Waiting for replies right now. Online chat hasn't helped one bit with the issue.

Ordered 10Mbps/896Kbps

1st day it was installed was able to ping Chicago server @ 14ms with a bandwidth test of 10.5Mbps/860Kbps

2nd day the ping went up to an average of 50ms to the same server.

Called 1-877-646-3282 to see if they had me set on interleaved rather then fast mode.
They told me since I was using a Actiontec Modem and not a rental that they wouldn't support Fast Mode. Also, I never was able to get a answer out of them what mode they were sending me from the DSLAM. She was running me around. At the end she said that there was a fiber issue in my area and they were working on fixing it... I went ahead and hung up.

Went to »www.centurylink.com/Pages/Suppor ··· ntactUs/ and did the online chat.
WOW!!! The customer support rep was extremely nice and answered every question I had. I did have to wait here and there after certain questions due to having to look up the info but in the end she was able to tell me I was connected interleaved. She then went ahead and switch me to Fast Mode, then she tested the line.

Online Chat is Superb so far. Phone Support... don't waste your time.

My ping is now back down to ~20ms to the Chicago server and my bandwidth is doing well at 10Mbps/864Kbps.

Overall,

Service has been up 24/7 for 3 months and online chat support is great.

Phone support is terrible. Rude and just want to get the phone call over with.

member for 4.1 years, 417 visits, last login: 2 days ago
updated 153 days ago

Comments:

Trawocd

@comcast.net

comments

I have heard a great deal of "bad" through acquaintances about cl. You always hear the bad more than the good. This is not an endorsement, although I am considering my options for service at this time. I would like to hear some of what they are doing correctly to help make a decision.
Seems service with a phone call is almost useless, but I see online chats are productive for the informed.

Need more input.
DC

linicx
Caveat Emptor
Premium
join:2002-12-03
United State
Reviews:
·DIRECTV
·TracFone Wireless
·CenturyLink

Re: comments

Understand. No mega corporation cares one byte about one kid with school work, or a housebound handicapped person; but business, yes.

Truthfully, for the average user who does not download movies, compose symphonies, or create massive scientific projects on line ... 10/2 will support a digital phone and a rock solid internet connection very well, but. When a local CO is pushed to the breaking point it usually does.

The one thing a telephone company can do that cable cannot do is separate the phone side from the Internet side of the service. Thus when the telco and cable are offline, the telco phone will continue to work. It's a federal requirement that telco maintain is backup power for the phone system in their communications center (co). It might be six blocks from your house or 20 miles from your office, but you can bet there is a very large backup power source for your phone.
--
Mac: No windows, No Gates, Apple inside

linicx
Caveat Emptor
Premium
join:2002-12-03
United State
Reviews:
·DIRECTV
·TracFone Wireless
·CenturyLink
Trawocd, your best bundle is CL landline phone, Comcast Internet speed, and Dish crystal clear signal. It will cost you between $150 -$250 (depending upon the options you chose) plus the cost of installation, modems, etc..

BTW, you need to join us; you will get more help.
--
Mac: No windows, No Gates, Apple inside

Review by liegia75 See Profile

  • Location: us
  • Cost: $38 per month (12 month contract)
  • Install: about 60 days
  • Telco party CenturyTel
Bad "customer service..disconnect"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)

I signed up with them and the internet service was wack,tried to disconnect and because i didnt trouble shoot the bad modem they would not cancel service. they sent out a modem and it took 3 weeks to get here..tell me why would i continue service with them??? they still after 40mins or more of being transfered and argued with they finaly cancelled service with a disconnection fee..I would not reccommend them to someone I hated...

member for 156 days, 0 visits, last login: 156 days ago
lodged 156 days ago

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