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CenturyLink page on DSLReports
Six Month Rating

Reviews:
bullet 679 reviews (215 good) (291 bad)
bullet Submit a review by email click here
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Review by FarmerBob See Profile

  • Location: Littleton,Arapahoe,CO
  • Cost: $75 per month
  • Telco party Qwest
Good "Nothing since the merger."
Bad "Everything since the merger."
Overall "I have moved to Xfinity and don't regret it!"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)

My Other Reviews

·Comcast
·EarthLink
·ViaTalk
09/19/14

Once again as prompted by the Trusty DSLR "Staff" who gathered around the water cooler and cried at my review, I update and close with this: I finally got my friend to dump CL and go with Comcast as he was having nothing but problems and CL just couldn't get it right. And in that light, I don't see how they are going to do a Gigabit connection, of which there is only one small area up North off an office park that has business lines of which way down here in the burbs we'll will not see, if at all, in a long time. Even though, I am 3318 feet from the CO and he less, they still can't give us halfway decent service. Needless to say he is very happy now and all his toys and wife are very happy now. I even got him to dump CL's telephone, since it seems that they have no control over the calls the come over the lines and CID, and go VoIP with VoIPO for both his home and office telephone. He really loves this. I have switched 10 people due to the existing and emerging issues with CL telephone service. Am in the process of moving my Mothers service over too. 20 spam calls a day when the number is on the Do Not Call List and you have to pay high dollar to thwart these guys AND CL's processing of CID info is abysmal and prevents you from effectively dealing with SPAM calling. VoIP products have so many free features that help deal with this new influx.

Over the past year or so my area has become a big (high priced) house selling area and we have many new families. One is across the street from me and we were talking yesterday about the dynamic difference in QoS from there capitol city home and the new place in the suburbs, which isn't all that suburban anymore. They went with what they knew and stayed with CL before really checking things out. They are severely upset, what with 3 teenagers in the house and crap service. I am trying to get them some relief through my connections, but doubt anything can be done. Otherwise it would have been done long ago and I and so many others in this area wold still be Qwest/CL customers. They cost themselves the business.

10/19/13.

I don't remember writing on the 11th. Just 8 days ago. And if I did I would have written this: I have a neighbor that has all the Internet toys I have and uses them on CL DSL. What a mess. He just won't move to Comcast for real Internet. And since he's looking to "cut the cord", he'll need a good Internet connection. After the big rains he had, he had service issues and they came out and cleaned up 40 years of junk wiring, which I did on my own years ago, and did some new fangled thing to split the DSL and telco at the user box (which is done in the modem a couple of feet further on). Makes no sense to any one what they did, but it did nothing for his service. So unless this is for a surprise upgrade, as I have read that they are doing, the work done seems irrelevant.

So in this conclusion, some services are better than others, and it all looks to be the luck of the draw AND the hope that they don't do anything once you're set.

UPDATE: 10/11/13:

So glad I left CenturyStink. Don't believe a thing they say or advertise. They are slowly dying and the industry analysts say it's only a matter of time.

UPDATE: 12/16/11:

Going on a week with my new service and all is very well. All the issues that I had with my VoIP service are gone with no packet loss now. General access to the Internet is lightening fast and very stable compared to CL. After all, a stable connection is better than a fast one. I have both now.

All is good so far. Will be having the telco shut down and removed this week. 5 less cables running to the house and for me to worry about.

UPDATE 12/10/11:

Just had Xfinity installed this afternoon. OMG!!! What a difference and at a fraction of the price. If this does not turn out to be a dream and things stay "groovy", this is going to fantastic.

Buh Bye, Qwest/CL. It's been . . .

UPDATE 12/7/11:

I was put on the new FTTN in our area 10/10 at a new "faster" speed and all was perfect. Except for being told the change would cost $5 a month and the bill shows $15. Right after CL took over in our area, last Spring, early Summer, I had a two day blackout and since my service has been crap. A TTU agent has tried to do whatever she could but no joy. Both UL and DL speeds are all over the place from 1Mbps to 24Mbps (so I know that great speeds are available and work), suppose to have 12, and service is severely unstable. VoIP will not work, web and mail are really slow now.

So . . . at the end of the month I will be moving to, dare I say it, Comcast. Better speeds, better pricing. I have three new neighbors, one has a Home Automation company and none would consider CL. I can live with the caps for the time being and was told that my account could be easily changed to a No Cap Business Account and possibly with better pricing for fast service.

I have a Qwest review that's more inclusive re-posted below.

UPDATE (11/26/11):

Comcast is installing on Tuesday. Can't wait. Also just got eMails from three neighbors that are between me and the CO (3318'), so they are closer to the CO and "should" have great service, asking if I had made a decision on moving. Once they heard that I was, they want to now also.

I have never seen such a clusterfrak and ardent "forced" migration from any provider, ever. It's as if CL is trying to intentionally kill off their telco holdings.

UPDATE: Adding last Qwest Review prior to the switchover to CL here in case that area "goes away" . . .

UPDATE (11/20/11):

Well the love stopped. The TTU team seems to be on the outside of actual info after the merger. Due to too many unnecessary complications that have arisen from the CL buyout, I have been forced to find another provider. No stability, speeds from 3Mbps to 24Mbps (am suppose to have 12). Leaving mid-December.

UPDATE (10/10):

Things have changed incredibly for the better. Although it took some ranting in forums which got me noticed by the Talk To Qwest Team that is all over now and who have done nothing but take excellent care of me. These people are sharp, work with and talk to you, not at you. It's quite refreshing and a comforting sign that things are looking up. Considerably. Qwest is coming of age nicely and with it their services and (mostly) support. I'm now at the 12Mbps tier and loving it.

Previous Review:

I had 10 Mbps SDSL with Sprint ION from 1998 to 2002 which was chased away by Qwest by not providing reseller services and right of way guaranteed by law. Sprint said it was easier and cheaper to stop the service than sue. I cried that day. ZERO problems for four years and 10 Mbps SDSL and four Digital Phone Lines for $120 a month. I then fled to several other providers that in the beginning promised the moon, but once again Qwest got in the way and they eventually went away or got real slow and expensive with lots of excuses (Speakeasy). So after years of having to move around Qwest finally offered ADSL at a half way reasonable (bundled) price. After having all the problems that I have had with third party companies not getting the support that they needed from Qwest and the fact that no matter what Qwest was going to be in the "loop", and I would get a far better price for the speed, I went with Qwest. My first indication of trouble should have been the botched install coordination. It took five different Sales Reps to get it right and two of them I knew from having worked there years ago.

In the beginning it was great. After time and growth in my area, my once pristine phone lines that once carried 10 Mbps SDSL, oh I'm 3300 feet from the CO, are all beaten up from the addition of additional lines. So from 10 Mbps, well 7 with Qwest to 4 if I am lucky. The final report was that the lines from the CO to the Crossbox, the first third of the loop, are damaged. But from the Crossbox to the house are perfect. So why won't they fix what they have broken. They won't really say hiding behind their acceptable speed policies. So here I sit at a distance the many would kill for with a service that is mediocre at best. Oh and Fibre won't be coming here for a couple of years since this area is just fine as it is now. Plus it's Fibre to the CO that will not do me any good.

So . . .

member for 13.7 years, 1550 visits, last login: a few hours ago
updated 2 days ago

Comments:
Alucard

join:2013-04-20
Minneapolis, MN

Well

The same thing kinda happened to me also. Honestly it just your standard tech being lazy. So sometimes you gotta make a few email's to the ceo and your good

I was with xfinity (it was comcast when I had it) once. They always screwed up on my bill for some odd reason.

Hicup

@comcast.net

Re: Well

Location is key. My neighborhood gets great service from both. I have been a tech for both companies in the past and they have good / bad neighborhoods.
Alucard

join:2013-04-20
Minneapolis, MN

Re: Well

Yeah exactly.

Your going in blind with isp's

trial and error

@OP: based on your new update. Your neighbor must of gotten pair bonded which stabilizes the line and improves it.
Alucard

join:2013-04-20
Minneapolis, MN

Re: Well

And I read wrong

They must be prepping for a upgrade to fix stuff or idk

Review by OOMJR See Profile

  • Location: Avilla,Noble,IN
  • Cost: $74 per month (12 month contract)
  • Install: about 3 days
  • Telco party CenturyTel
Good "Things seem good but who's at fault now?"
Bad "Tech support is hard to get, but once you find a good # it's fine"
Overall "Do your homework and 'complain'. Worth it for the end result, just have to bother them on problems. "
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

9/8/14 Update

Soooo...........

I got a internal ticket started, which escalated to the field tech ticket. Field tech closed his ticket showing no issues. The internal ticket was closed with no resolution. I called and they said it was closed but there wasn't any reason why. I called back again and got Andy on the phone. He emailed some people above. He wasn't going to be in the office for a few days so he would call me back on 9/7 by 2pm. He called 9/7 at 1:40ish and updated me. The email he received was regarding slow speeds and was effecting me area. He said they have a resolution day on 9/11 and the start of the repair would be 9/10. So just a couple day until that happens. He said to call back if this doesn't fix the issue... I'm crossing me fingers. Once this is fixed I'm hoping I can get some sort of credit. Evening internet use is useless. Speedtests aren't horrible 19-25 down and always 2 up but they said this fluctuation can cause streaming issues... I still think it's a routing issue within CL...

I'm going to email Joey and see if he can get some info for me in an email format.

9/2/14 Update

I have had Bonded 25/2 ADSL2+ for a half year now. It's new in my area, so let's say I'm a test subject.

After months of conditioning line pairs and doing numerous tests, the connection holds true to 25/2 with 0-10 FEC RS every 30 seconds... BUT there is always a catch with Centurylink.

In evening hours, I can run tests speeds showing 25/2 with 30-40 latency BUT all streaming services are degraded. My wife can watch anything during the afternoon without hiccups but once 8pm rolls around the service is only good for playing games. I can't run a 720p youtube video. I can't stream HD or Super HD on any device(PC, Xbox One, Xbox 360, PS3, Galaxy S5).

My local tech has worked his boots off to get this service to run great but not I'm in a haze now. I'm not sure who is to blame because during this time the speedtests still check ok at around 25/2 with low latency.

Netflix isn't any help. Youtube brings up a prompt asking if I'm having issues streaming. Click on it and it shows that Centurylink doesn't do well at all during evening hours compared to MediaCom(Which they show as HD Certified, Centurylink isn't) and advises me to play 480p resolution to avoid interruption!

I thought it was the Wifi, but once I got on the PC and saw it was doing the same my heart sank. I knew I was getting back into the boxing ring against these companies.

To end this part of the review... My local tech has been great but the corporate side has been crap.

I'm paying around $74 a month for 25/2 and I can't watch Netflix or Youtube during the evening without re buffering every 30 seconds... It's a outrage at the price I pay.

12/31/13 Update

Internet is back to a stable state. 10 down and .78 up at all times with 35ms to the closest speedtest server in Michigan.

Good news is they just tested and confirmed Bonded 25/2 which will get installed this Friday afternoon(1/3/14). Since the last post they have installed another 5000 shelf that has 2 gige connections, this will be used to handle the Bonded connections in the area. 5000ft or closer only qualify. I'm at 4500ft. I'll post stats and tests of a before and after on this review plus on a forum thread I've made a while back.

»centurylink Avilla,IN bad again. Fixed 1st time by FCC

9/20/13 Update

Back again to 70+ ping and 1-3 down on CL tests. Speedtest.net is showing 70 ping with 1 down and .76 up. Pingtest.net is showing 80ms with 90 jitter when on a good day it's 14ms with 0-1 jitter. Sync rates are in great standing. IHD team still emailing engineers but haven't heard back from them. Got a pathetic credit 28$ credit on my 45$ bill. They won't fully credit my account cause it's not bad all the time just when it's busy. Congestion resolution time is 11-15-13... So about two more months. Pathetic. I'm letting it go till then. If nothing changes I might be dropping service and just tether my 4GLTE cell phone that has unlimited data. Rage mode right now.

I suggest avoiding there services if you can and wait till they get things fixed. Wait till you see a good amount of updated good reviews 1st.

8/12/13 Update

Waiting for a response from IHD team. Last night was by far the worse. 2-4 down with 300+ ping. Patience is running dry and every time I touch the internet in anyway it just frustrates me more. So I've been avoiding it all for now and letting CL do their job.

8/8/13 Update

Well, I think the loss balance is effecting me again. Back to how it was in June. Slow at peak hours with high latency. Pretty much worthless again. Emailed my contacts multiple times and no one higher up ,including TalkToUs , is responding back. Pretty upset with it all. Wish there was a different provider up here....

8/6/13 Update

After a balance issue between two near by cities the internet was running fine until the outage on Aug 1st, 2nd. After which the internet was slow and unstable until 8/5/13. It now is running full throttle at 13 ms ping to chicago and 10 down .78 up. As of now I'm happy but I'm hesitant to say I will be forever. Things will happen again, I'm certain.

Support is good if you can weave yourself into the correct #'s. Took me a few phone calls to find the right person to talk to. I know have 3 contacts I can email on the issue that by passes the 24/7 line and chats.

Thanks

Matt

5/8/13 Update

So... Supposedly... The CO supervisor, local tech and his managers are in contact via email with corporate. The fix would consist of moving some DSLAMS to a different rack. They have 3 racks, each can hold 3 DSLAMS, one not being used, one used for 6Mbps or lower and one for 10Mbps. The 10Mbps rack is at 98% capacity at night and they don't see the issue at the 24/7 line, not sure if they can. Each rack is also connected to a gigE fiber line.

Waiting game and contacting them each day for updates.

4/30/13 Update

Check out my test history »/testhistory/1782576/cba7a . During peak hours the line quality tests fail due to packet loss. After peak hours the test works ok but there is packet loss. My connection from my Modem to the DSLAM is 8ms. After the DSLAM that's where the issues are. It's on their end and they can't except that very easily. Took me a 48minute call to the 24/7 line to get this through their head. Their finally looking into the issue.

The Central Office is one street west of my house and this morning there was a Centurylink Van there along with a normal pedestrian car(employee?)

.7 to 10 Down during peak hours(5-12:30) .4-.6 Up. Ping of 100+ to 500.

I can usually ping at 30ms and have 10 down and .78 up to chicago.

Yahoo.com times out on pings and traceroutes.

Google.com pings at at least 130ms.

After peak hours it seems to be testing ok but I'm not home to use it... I work 8-5.

This will be the 2nd time I've had ping/bandwidth issues in my area. The first time around phone support and chat wasn't helping so I filed a FCC complaint. They gave me a new modem for free and fix the issue. If came back about a week later and I was offered a tech's direct number. He went out and switch me to a newer card at the Central Office. This fixed the issues until 4/28/13. I seem to be back where I was before. I'm guessing it's a bad card or they are having packet loss on their end. I called the tech and he doesn't work in my area anymore so he wasn't of any help. I called the 24/7 service line and they said I had to average 300ms ping with low bandwidth for them to issue it as an actual problem. I kept on them and they said they would look into it. Put me on hold a couple times to talk to a 3rd party company(that I assumes monitors and remotely fixes issues). They said they would see if they could remotely fix the issue and if this wasn't possible they would send a tech out. The window of the issue getting fixed is 24-48 hours. I'm expecting this to be done within this given time line. If it isn't I will be filing my second FCC complaint against the company, which I don't want to do but I don't like getting horrible service and paying for it.

-Matthew Raupfer

1-23-12 Update

After about 6 months of service my package 10Mbps down and 860Kbps up has become a horrible experience. I'm getting "the engineers are working to resolve the bandwidth issue in your area" line for the last 4 months... I can't get my 10 down anymore at anytime and during peak afternoon/evening hours I will range from .6 down to 1Mbps. My upload usually stays around 860Kbps. I've contacted Joey once again about the issue and a local store about it. Waiting for replies right now. Online chat hasn't helped one bit with the issue.

Ordered 10Mbps/896Kbps

1st day it was installed was able to ping Chicago server @ 14ms with a bandwidth test of 10.5Mbps/860Kbps

2nd day the ping went up to an average of 50ms to the same server.

Called 1-877-646-3282 to see if they had me set on interleaved rather then fast mode.
They told me since I was using a Actiontec Modem and not a rental that they wouldn't support Fast Mode. Also, I never was able to get a answer out of them what mode they were sending me from the DSLAM. She was running me around. At the end she said that there was a fiber issue in my area and they were working on fixing it... I went ahead and hung up.

Went to »www.centurylink.com/Pages/Support/ContactUs/ and did the online chat.
WOW!!! The customer support rep was extremely nice and answered every question I had. I did have to wait here and there after certain questions due to having to look up the info but in the end she was able to tell me I was connected interleaved. She then went ahead and switch me to Fast Mode, then she tested the line.

Online Chat is Superb so far. Phone Support... don't waste your time.

My ping is now back down to ~20ms to the Chicago server and my bandwidth is doing well at 10Mbps/864Kbps.

Overall,

Service has been up 24/7 for 3 months and online chat support is great.

Phone support is terrible. Rude and just want to get the phone call over with.

member for 3.6 years, 273 visits, last login: a few hours ago
updated 13 days ago

Comments:

Trawocd

@comcast.net

comments

I have heard a great deal of "bad" through acquaintances about cl. You always hear the bad more than the good. This is not an endorsement, although I am considering my options for service at this time. I would like to hear some of what they are doing correctly to help make a decision.
Seems service with a phone call is almost useless, but I see online chats are productive for the informed.

Need more input.
DC

linicx
Caveat Emptor
Premium
join:2002-12-03
United State
Reviews:
·TracFone Wireless
·CenturyLink

Re: comments

Understand. No mega corporation cares one byte about one kid with school work, or a housebound handicapped person; but business, yes.

Truthfully, for the average user who does not download movies, compose symphonies, or create massive scientific projects on line ... 10/2 will support a digital phone and a rock solid internet connection very well, but. When a local CO is pushed to the breaking point it usually does.

The one thing a telephone company can do that cable cannot do is separate the phone side from the Internet side of the service. Thus when the telco and cable are offline, the telco phone will continue to work. It's a federal requirement that telco maintain is backup power for the phone system in their communications center (co). It might be six blocks from your house or 20 miles from your office, but you can bet there is a very large backup power source for your phone.
--
Mac: No windows, No Gates, Apple inside

linicx
Caveat Emptor
Premium
join:2002-12-03
United State
Reviews:
·TracFone Wireless
·CenturyLink
Trawocd, your best bundle is CL landline phone, Comcast Internet speed, and Dish crystal clear signal. It will cost you between $150 -$250 (depending upon the options you chose) plus the cost of installation, modems, etc..

BTW, you need to join us; you will get more help.
--
Mac: No windows, No Gates, Apple inside

Review by percy See Profile

  • Location: Eden Prairie,Hennepin,MN
  • Cost Contract price not specified.
Good "It worked, most of the time."
Bad "Extremely limited bandwidth on Netflix, Hulu etc..at peak time"
Overall "might work for you if you dont care about watching HD video at peak hours"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

Was with Centurylink (formerly Qwest) for 15 years!

Last year was horrible. My main reason for dumping them was the extreme loss of bandwidth when watching video services (Netflix, Hulu, Amazon..) at peak hours. Even worse was that all along the 2+ months I spent with their techs to get to the bottom of this they knew all too well that it was their choked up antique lines or it was a delibrate concious effort to limit bandwidth. Moved to comcast and no problems since. Oh and I had their land line too so they lost that business from me as well. Now I have phone and internet from Comcast.

member for 7.3 years, 54 visits, last login: 30 days ago
lodged 30 days ago

Comments:
brad152

join:2006-07-27
Phoenix, AZ

Works fine for me..

I use all of the above on my 40/5 connection just fine, and my DSL is $19.95/mo to boot.
BlakePaulson

join:2008-08-06
Alexandria, MN
Reviews:
·T-Mobile US
·Charter

Re: Works fine for me..

Because you're in Arizona which is a lot different of a place than Minnesota.

Just because it works perfectly where you're at doesn't mean it will be so everywhere.

Also I'm sure the $19.95 price is a bundle package or a super promo, as there's no way they do that price as an everyday price.

neill6705

join:2014-08-09
How long have you had them? I'd guess your price will go up to $60-80 after 6 or 12 months.
Big Dawg 23

join:2002-03-27
Northfield, MN

Similar experience

I have CL 20/1 which drops a lot to 15/.5. Doing full HD can create issues and the horrible upload knocks out my work VPN. Minnesota lacks good speaks in most parts. I personally thinking of return to Charter I left there years ago.

linicx
Caveat Emptor
Premium
join:2002-12-03
United State
Reviews:
·TracFone Wireless
·CenturyLink

Also

Your distance from the plant makes a difference too. Speed varies greatly in rural areas. It is what it is.

When companies merge it is usually chaotic for clients for a few weeks as new and old networks merge and new equipment is switched for the old. Once the switch is complete then the tune up begins. No one bothers to explain to the customers why things don't work on B like it did on A. When every thing is completed the new company may be quite good.

What consumers do not understand about FCC is they license telephone companies. These companies are obligated to give you a quality voice line and nothing else.

Cable is not obligated to do anything except provide a cable package. Most cable is provided by a telephone company. It is not licensed by FCC except to the extent it is mandated by law to maintain telephone lines and nothing else. It is why Sandy Hook has so much trouble with Verizon - an FCC licensed telephone company d/b/a wireless provider.

The Internet, VoIP phones, Skype, e-mail, streaming, Hulu, Netflix, cell phone towers, tablets, etc, are not licensed or regulated by FCC. It is what it is. It is controlled by the provider you pay and the equipment you buy for personal use.
--
Mac: No windows, No Gates, Apple inside
greatshow09

join:2013-07-07
Minneapolis, MN

Aww... Miss Qwest? Yeah we all do.

Sometimes, you just gotta' ditch the techs and DIY, because unlike the techs at Qwest who bent over backward for ya' these guys don't know ****, even about their own company.

neill6705

join:2014-08-09
Reviews:
·CenturyLink

Re: Aww... Miss Qwest? Yeah we all do.

I've been very happy with CL. Qwest had us stuck on 1.5mbps service for years. A couple years after CL took over they put a DSLAM right in my neighborhood and I got 20mbps. Also, the quality of the service hasn't really declined either. We've had one outage that happened just this past week when we got a storm that caused flooding and 60+ mph winds. Other than that it's been fine.

Review by celifish1 See Profile

  • Location: Aurora,Arapahoe,CO
  • Cost: $37 per month (12 month contract)
  • Install: about 6 days
Good "nothing at all"
Bad "all of it"
Overall "By far the worst ISP I have ever worked with!!!!!"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

I have been a technician for 18 years installing everything from custom home theater, automation and integrated alarm along with POS systems at all the high end retail stores. I have worked with multiple ISP's and most have their glitches but CenturyLink takes the cake!!!!

I moved from Bellingham Washington to South Aurora Co. last year and I looked for a good priced ISP in the area, at the time CL was the only one with a good promotion, I was not comfortable with having a contract and boy was I right!!!

Slow as a slug on hot pavement.....

I was told 20mbps and the highest i ever got was 3.2mbps download speeds. if I wanted to work in the middle of the night .8 mbps.

their customer support was the worst, rude always passing the blame to the wiring in the building( which I checked and was perfectly good, I even re-terminated and tested to be sure)

All in all it was the worst year of internet I have ever had!!!

My advice, STAY AWAY!!!!

member for 38 days, 1 visits, last login: 33 days ago
lodged 38 days ago

Comments:

linicx
Caveat Emptor
Premium
join:2002-12-03
United State
Reviews:
·TracFone Wireless
·CenturyLink

Sorry

Bad things happen to good people and connectivity to the Internet is one. It is only as good as your equipment at home, the equipment in the plant, and your distance from it. I bought 4-5 routers before I found one that would work with CL. Where I live it is PC friendly and not much else without a battle to make it work.

I live in a duopoly of CL and a telephone company in another city that provides cable. Both use the same fiber in he same plant to serve the same customers. Both charge the same for basic service. However, if I want 15/5 and I don't mind the $150 I will pay for top tier cable I really dont want to get it. AFAIK CL doesn't offer too much over .768 up in most rural places.
--
Mac: No windows, No Gates, Apple inside

Review by captinkirk See Profile

  • Location: Tucson,Pima,AZ
  • Cost: $60 per month (12 month contract)
  • Install: about 120 days
Good "Nothing yet"
Bad "Four months without no service"
Overall "Alot of heartache"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)

I placed my order in May. And still haven't been installed... Enough Said. Customer Service just doesn't care. My neighbor ordered last week and got installed before I did. My order is still up in held orders and assignments. When they finally did give me an install date they said it was because they were over booked yet new customer get installed before orders that have been sitting do.. If they dont have enough techs to complete the order perhaps they should hire more. Very upset and frustrated. Avoid CL at all costs.

member for 1.7 years, 27 visits, last login: 18 days ago
lodged 43 days ago

Comments:
greatshow09

join:2013-07-07
Minneapolis, MN
Reviews:
·CenturyLink

Wow.. This seems familiar.

That's funny, this is what happened when we wanted Comcast. Qwest spent days rewiring our house to get it installed. It seems ISPs don't care about their customer anymore. While you don't have CL, get a high quality router or you'll be in another nightmare. If there's anything that works best though it's: "That's it, If you don't come soon, I am switching to Comcast."

linicx
Caveat Emptor
Premium
join:2002-12-03
United State
Reviews:
·TracFone Wireless
·CenturyLink

What most do not understand

CL is a telephone company that is licensed by the Federal Communications Commission to bring wireline to the homes and maintain - as part of a national network -. connectivity from coast to coast.

Every state has some type of public utility commission that assures if you pay your bill your utilities will be delivered to your home in a timely manner. In this case the Utility means natural gas, lights and telephone.

Neither the FCC or the State utility commission regulates the Internet or dares to touches it. Until that changes you get what you get.

I have CL, a wireline, and a PUC. The three give me a very good product. The fact the web is bundled with the phone is incidental. But incidentally with an excellent wireline and a whole house filter I also have excellent Internet of 10/1 in town of 2000 in the middle of nowhere in the Midwest. If I want a really good doctor and more than one grocery store I drive 50 miles.

My nearest neighbor county town is 15 miles. AT&T provides a whopping 6/1 while the local WISP offers 5/.500. I think I am blessed. OTOH if I want a blazing fast 15/5 from cable I must buy the top tier cable package plus phone and web for $150. I'll stick with my $75 and SAT TV and still pay less. I can opt for 4/1 and VoIP. Been there; crappy. If I want VoIP that is works well then I have to pay at least $100. What I get is a really good DSL phone, and 10/2 as long as it is online.

The only time CL was down in the last 5 years was last fall during floods. The whole town was down. I was off line for less than 60 minutes. Cable was down for 3 days.

Good or bad, I am in for the long haul. If you want leverage get a telephone line in the house. Then PUC can help you if the phone does not work as promised.

My argument is very simple. If CL can sell 100T fiber to Paris, why can't I have a phone that works 24/7? Do remember it is not POTS. It is only as good as the phone you buy. I have a half-dozen that are horrible on VoIP and CL, too.
--
Mac: No windows, No Gates, Apple inside
coryw

join:2013-12-22
Flagstaff, AZ
Reviews:
·CenturyLink

Re: What most do not understand

Once again, CenturyLink doesn't "sell" 100T fiber to Paris. If CenturyLink does operate a 100T backbone to Paris, it's a different business unit anyway, and they almost certainly (like 100% likelihood) sell capacity on it to other companies. (Though "giant fiber line to Paris" has always seemed more AT&T or Verizon's style, or Level3/Cogent.)

Any citation on the fact that this 100T in paris exists?

linicx
Caveat Emptor
Premium
join:2002-12-03
United State

Re: What most do not understand

I read it in a CL public business announcement: 100T to Paris and to London.
--
Mac: No windows, No Gates, Apple inside
coryw

join:2013-12-22
Flagstaff, AZ
Reviews:
·CenturyLink

Re: What most do not understand

Do you have a link?

Anyway, it's 100% guaranteed to be backhaul, transit in the style of Level3 or Cogent, and it certainly starts at a carrier hotel in New York, and ends at a carrier hotel in Paris and London. Not only can CL's customers use it to access content in Europe, but AT&T U-Verse, DSL, and Verizon FiOS and DSL customers, (in fact let's just go ahead and call it "all residential Internet users in the United States") are going to be using that line to access web sites hosted in Europe. The reverse will be happening too -- European users accessing content hosted in North America.

It's not like as a resident in Paris, you can sign up for CenturyLink home Internet and they'll bring a Technicolor C2000T or ZyXEL FR1000z to your house.

linicx
Caveat Emptor
Premium
join:2002-12-03
United State

Re: What most do not understand

I get what you are saying and it makes perfectly good sense. I don't know understand why a hotel would be involved as France and UK have telco and some type of L3
--
Mac: No windows, No Gates, Apple inside
dgoldstein

join:2014-07-21
Edgewood, NM

Re: What most do not understand

CL bought Qwest and therefore owns all of the fiber that Qwest installed "worldwide". Not to some hotel in Paris.

linicx
Caveat Emptor
Premium
join:2002-12-03
United State

Re: What most do not understand

That's what I thought. I thought Qwest was a Southwestern operation? Mother had it.
--
Mac: No windows, No Gates, Apple inside

Review by otom8 See Profile

  • Location: Henderson,Clark,NV
  • Cost: $45 per month (12 month contract)
  • Install: about 9 days
Good "Good tech support when setting up equipment for first time."
Bad "Originally quoted prices did not remotely resemble bill. Price repeatedly raised over time. Connectivity problems."
Overall "CenturyLink will be my LAST choice, from now on."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

My Other Reviews

·Cox HSI
Monthly bill was 30% higher than promised by salesperson on phone. Asked salesperson to repeat all charges three times, to make sure. All-inclusive, no-other-charges price was supposed to be $29.95/month, the bill was about $45/month. Plus, I was promised no startup costs; bill in the mail had startup costs. After receiving the bill, I called and talked with two representatives, but they were not able to correct the problem, so I canceled the service. (Posted in early part of 2013.)

_________________________________________________

Update at later date:

I could not find a comparable price and I could not get out of the one year contract, so I went with CenturyLink anyway. Stayed with them for a year and a half. The company kept raising the price (price at cancelation was $65), and kept moving the payment due date forward several days every couple of months -- if this continued, by the end of the year they would have received an entire extra month of payment from me. I canceled because of the reasons stated above, plus: The connection was spotty, experienced a loss of connection an average of once per day in early or late evening. Tried replacing CenturyLink router-modem, but did not help. Tech support could not resolve. Canceled connection 8/6/2014. Switched to apparent lesser of two evils, Cox. For almost same price, went from CenturyLink's claimed 10 Mbits/sec to Cox's claimed 50 Mbits/sec.

member for 1.5 years, 3 visits, last login: 42 days ago
updated 44 days ago

Comments:
ArizonaSteve

join:2004-01-31
Apache Junction, AZ

wow!

They aren't going to do well trying to cheat new customers right off the bat are they. Phone service has a ton of taxes and extra charges though, are you sure it wasn't actually $29.95 with $15 worth of extra charges and taxes?

otom8

join:2013-02-25
Henderson, NV
Reviews:
·CenturyLink
·Cox HSI

Re: wow!

No. I specifically, carefully, and deliberately asked three times for the grand total that I would be paying both at startup and as a monthly fee. The salesperson said very clearly that there would be no startup costs, that the prorate would be based on $29.95/month (it was more), and that the absolute, grand total including all costs, per month, would be $29.95. I realize that is a very low price, but nevertheless, that is what the salesperson said. On top of that, when I called to complain, one of the reps said that the original salesperson had the brazenness to add a note to the account saying, "Explained all charges". Perhaps they always add that, to try to cover themselves.

Greg007

@qwest.net

Century Link sucks

Century Link has been the worst internet service yet. The connection is frequently lost and it takes 30 minutes to do something that should only take 2 minutes. It is very frustrating. This has been an ongoing problem, even after it was "fixed"

Review by dw See Profile

  • Location: 85123
  • Cost: $11 per month
  • Install: about 10 days
Good "Better than nothing."
Bad "10-15 disconnects a day, 1990's speeds"
Overall "It's either wi-fi, sat or CenturyLink... CenturyLink is the cheapest"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

We're on the low-income program but had initially requested 12mb, then downgraded to 3mb, then 1.5m because in this area we're far too low a priority for upgrading their lines from their CO to our DMARK. Suffice to say I've spent a lot of time getting nowhere trying to get them to either upgrade their CO, upgrade the lines between the DMARK and their CO or add a closer CO or boosting equipment to no end. Several times a month after my modem and their CO get annoyed with one another after enough resyncs, we get locked into a 640/640 connection. I feel like we're in the stone ages but they've made it obviously clear, they're not upgrading our area.

This varies greatly from the service our family receives a few streets away from Battaglia where they have a stable 12mb line. We live past Alsdorf so I'm guessing their CO is near Battaglia and they don't plan to add a CO over here. If you live near the 'lake', you're even further than I am from their CO so I would say use another ISP - unless you are planning to use dialup, they should be okay for that out there, at most.

For those on a low income, if you do have to use their service, take advantage of the discount program available to you.

»www.centurylink.com/home/internetbasics/

member for 13.2 years, 244 visits, last login: 28 days ago
updated 46 days ago

Comments:
sparky007

join:2011-08-25
Avondale, AZ

Cable TV provider

Does your area have a Cable TV provider?
dw

join:2001-06-21
85123
Reviews:
·CenturyLink

Re: Cable TV provider

Hello Sparky. Unfortunately there are no Cable TV provider's in this area. The only options for internet connection are a Wi-Fi provider from the neighboring town, satellite or CenturyLink.

Never thought I'd miss Comcast, but I do, lol.
--
I don't know the key to success, but the key to failure is to try to please everyone.
sparky007

join:2011-08-25
Avondale, AZ
Reviews:
·Vonage

2 edits

Re: Cable TV provider

YEP... Looks like your S.O.L with Century the missing link.

CGI-Communication does service Arizona City. I'm not sure what you can afford, but 1.5 down isn't too expensive..

Who knows.. They might be competitive with Centurylink and offer the same price with internet basics at the same speed as Centurylink. $9.95 at 1.5Mbps.

»www.centurylink.com/assets/pdfs/···r_QW.pdf

»www.cgi-communication.com/CGI/index.html

»www.cgi-communication.com/CGI/re···ess.html

Review by psudox See Profile

  • Location: Columbia,Boone,MO
  • Cost: $50 per month (12 month contract)
  • Install: about 9 days
  • Telco party CenturyTel
Good "My local Centurylink office staff is usually helpful and friendly"
Bad "Speeds are inconsistent and unreliable, despite having excellent line stats."
Overall "Not cheap, not reliable, difficult to get support to recognize problem. Not recommended"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

After a door guy came by looking to advertise that VDSL and PrismTV service are now available in my neighborhood I decided to bite. I had been shopping around as my existing ISP was simply unable to provide the bandwidth I wanted. After speaking with the sales person at length about the particulars, I was told that even on just a plain naked 10mbps DSL package, I'd be connected via VDSL. They assured me I'd be able to get 10meg at my address with no problem.

Fast forward 3 days later and I'm picking up my ADSL modem for my 10mbit ADSL self install. This should have been my first clue, when asked about why I was being placed on older technology they told me that's just what they do and if I had problems they'd move me to VDSL. Hmmmmm, not looking go so far.

Fast forward to my install date. Nothing happens. Not a phone call, no DSL service from CenturyLink. I call them, they tell me they can't do anything as my existing internet service is still connected. I should note that my existing service was DSL through another provider. I tried to clarify this with them pre install and they said it'd be fine, and that they'd just activate clink's connection on the outer pair. They didn't. When I called, they argued about it. I gave up and said fine, I will have my existing ISP first disconnect. Scheduled the dates, let everyone know, get it scheduled for a seamless transition. It wasn't. I ended up having to wait an additional 9 days from when I was supposed to be set up on clink to when I was actually set up on clink.

But at least speeds were consistent at 10mbit and billing was as it should be right? No, far from it. I get my first bill and was overcharged by about $50. First was a double installation charge, then the rest was them not discounting a pro-rated month. I was told they don't apply discounts to pro-rated months, but only AFTER I got my first bill. This is a policy that should be made obvious before one commits. Mind you, I picked my original install date as one day before the billing cycle change anyway so it was THEIR fault I went into the next month. I was able to get them to credit but only after going to the local office and complaining.

Then the speed issues started. My loop length is about 300ft and modem stats always looked stellar. After about a month, I started noticing severe loss of speed and latency spikes any time of day other than very early morning 6-8am). Speed tests, streaming, manual file downloads, from many different sites in geographically diverse locations showed speeds hovering around only 2-4mbit/s. I called to complain, they sent out a technician to test the line, etc. Obviously he didn't find any problems and the line still showed to be top notch as always. Eventually they switched me to VDSL, but the technician claimed he wasn't knowledgeable of VDSL and so I ended up having no internet at all for another day and a half while they figured out what they were doing. How the hell can you sell a technology and not inform your techs?! It didn't matter anyway as the speed issues persisted.

About a week after that all of a sudden the issue went away. I could start downloads, streams, speed tests any time of the day and get consistent results around 10mbit/s. Great everything is fixed right? Wrong. About 5 days after that the issues started again. Called yet one more time to complain, was basically told that they saw nothing wrong on their end and shrugged their shoulders at the issue. It should also be noted that around this time I received my second bill, which was also incorrect. I was being charged for an additional modem that I wasn't renting.

TL;DR - Have had clink for about 2 months, neither month was billed correctly, they weren't forthcoming about billing practices or what technology I'd have from the beginning, and I've had consistent speed issues that tech support seems unwilling to address.

If this continues I WILL be canceling and I WILL refuse to pay an ETF as they have NOT upheld their end of the bargain.

member for 73 days, 5 visits, last login: 49 days ago
lodged 49 days ago

Comments:
sparky007

join:2011-08-25
Avondale, AZ

Recording Calls.

I'm not sure what your state laws are, but I would look into recording your calls when dealing with "Century Nolink".

I've dealt with them in the past...

It seams like there average intelligence is basically "ding... fries are done."
greatshow09

join:2013-07-07
Minneapolis, MN

Re: Recording Calls.

Just say: "Hello, Centurylink. This call will be recorded for my benefit and your demise. As, you're recording this as well. Thanks, now lets proceed with this call."
wispalord

join:2007-09-20
Farmington, MO

Re: Recording Calls.

in Missouri only one party needs to know its being recorded so if he know they don't need to

Review by bmccoy See Profile

  • Location: Port Orchard,Kitsap,WA
  • Cost: $98 per month (24 month contract)
  • Install: about 14 days
  • Telco party CenturyTel
Good "Decent technical support"
Bad "Slow, unreliable, overpriced, false advertising, neglected network, low (and sneaky) caps"
Overall "VERY slow speeds, and outrageous prices. If you are lucky enough to have a different option, go with it."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

My Other Reviews

·Wave Broadband
I have Centurylink DSL (formerly Qwest) and unlimited nationwide calling, and it costs (after taxes) exactly $98.06 a month. The main problem I have with them is that only 1.5Mbps is available where I live, because they don't want to bother upgrading any of their 90's-era equipment installed by US West and/or install a remote DSLAM. When I got this service many years ago, I was promised that they would be upgrading their equipment to get faster speeds that summer. It's been over 7 years now, and they haven't changed a thing.

UPDATE: Still no upgrades planned, according to Doug Morgan from TalkToUs@CenturyLink.com, so I will be switching to 55Mbps Wave Broadband for faster speeds and TV, while paying the same amount of money. (120.00-month for phone, internet, and basic HDTV)

After complaining to Centurylink for my internet repeatedly dropping out every 10 minutes a few months ago (fixed now), he tried to upsell me DirecTV.

UPDATE 7/9/13:

I switched to cable internet, and it's much better. Phone quality is better, internet is around 13 times faster, with less taxes and hidden fees.

Centurylink wanted to make it as hard as possible to cancel, so we had to sit on the phone for 40 minutes with them (35 minutes on hold). I was DONE with them as soon as they raised their rates, AGAIN, adding another fee, called "Universal Service Fund", which is supposedly to "improve their infrastructure", while I haven't seen them doing anything but getting worse. It's another hidden fee allowed by the FCC for corporations to make more profit. I'm glad I got rid of them.

Speed test (hey, an F+ is better than an F!):

Attachments:
Click for full size


member for 1.5 years, 425 visits, last login: a few hours ago
updated 53 days ago

Comments:
Rob_
Premium
join:2008-07-16
Mary Esther, FL
kudos:1

Can you get cable

I'd dump them for cable, Centurylink is horrible. $125.00 is rather steep when you can get Vonage for $12.12 for unlimited North American calling.. (Vonage basic)

If you go to www.whitefence.com you can see what's available in your area.

-Rob

jdb

@centurytel.net

Re: Can you get cable

But with vonage you still need internet access separately. They 'forget' to tell you that...

bmccoy

join:2013-03-18
Port Orchard, WA

Re: Can you get cable

And, also, you need a RELIABLE and FAST connection for VoIP, so that would be impossible to use on C/L 1.5.

jdb

@centurytel.net
heh-whitefence shows only century and hughesnet-lol
ArizonaSteve

join:2004-01-31
Apache Junction, AZ
Whitefence.com is nothing but an ad for HughesNet, that's the only thing that always come up and everyone knows it's terrible! C/L is great here but it depends on your location.

bmccoy

join:2013-03-18
Port Orchard, WA
Yep, switching to cable (Wave Broadband), sometime in the next couple weeks.
ArizonaSteve

join:2004-01-31
Apache Junction, AZ

Re: Can you get cable

BMcCoy, you are going to have even worse problems with cable! They will keep raising the rates every year or maybe every 6 months and will keep doing it even if they can't provide service, until you get disgusted and cancel.
CenturyLink
VIP
join:2009-03-09
Boise, ID
kudos:7

We Can Help

Hi bmccoy, my name is Joey and I'm with the @CenturyLinkHelp team. We want to help look into this for you. We can check to see if there are upgrades scheduled that would allow faster speeds for your DSL service. We can also look at your account pricing since it seems to be a bit high assuming it's a residential connection. We may have a better deal we can offer you. Contact us at TalkToUs@CenturyLink.com. Thanks.

Joey H
@CenturyLinkHelp Team
TalkToUs@CenturyLink.com

Jeanette

@charter.com

Century Link Fraud

We were bundled with Quest since 2005, then Quest sold out to Century Link. During the time we were bundled with Quest and had moved to WA state we noticed a charge on our acct by MSN. We have never used MSN so I called both MSN and Quest and found out that were had been paying for service we had not received. Quest refunded our money for the 18 months that we had payed for. Recently I decided to change to Cable, since our bundle had increased in price over the years. When I printed out our Century link bill, I noticed a charge of 18.95 for MSN on our acct. I notified MSN and was told that it had been happening a lot and they gave me a claim number and I was told that someone would call me. Well after 2 weeks of going back and forth between Century Link and MSN, I am told that neither can refund my money. I had been charged for MSN since Nov 2010.
ArizonaSteve

join:2004-01-31
Apache Junction, AZ

Re: Century Link Fraud

Jeanette, why didn't you keep track of what you were paying? If you are a sucker then everyone will take advantage of you!

Online again

@clearwire-wmx.net

Qwest/Century Link

I went with qwest/century link 10+ yrs ago, and just last yr. NEVER AGAIN!. Poor speed for price, over-billing, mixed up billing, runarounds, > Collections. Period!. INCOMPETENT!.
They should have their corp. charter revoked.
ArizonaSteve

join:2004-01-31
Apache Junction, AZ

Re: Qwest/Century Link

Online again, you can't make blanket statements like that. Here in AZ cable is terrible but C/L is reasonably priced and works great after they installed fiber near me so it depends on your location.

linicx
Caveat Emptor
Premium
join:2002-12-03
United State
Reviews:
·TracFone Wireless
·CenturyLink

Location

Location is everything. If you truly want screaming fast Internet and you are willing to pay for it then move to NYC, Chicago, or LA where you can find 100Mbps or faster- if you are in the right neighborhood. LV will get you 45Mbps if you are in the right location. It should be pretty fast in the alpha cities of SF and Denver - if you are in the right location.

Trying to define rural America is much like trying to herd cats. It's different for everyone. I am rural. I am 160 miles from a large city (million or over population). I've lived in this environment in three states. Areas with less than 500000 don't gain traction with second tier telephone and cable companies. Generally you don't find AT&T or Comcast unless there is a college with 20,000+ students, or there is a large medical/research district and large corporations like State Farm or CAT. Location and volume density is where IT'S at.

FIOS, DSL, 2.5 all have limitations. The screaming fast satellite? The most expensive plan is equal to about 5Mbps in the right location. What they don't tell you is the 4 they promote is over 2.5 and it still has to travel 22,000 miles unless there is a physical building on earth. There is one in the U.S. for Direct TV customers.

Most rural is delivered over copper. The DSL limit over copper is about 7-8/1 because of overhead and the Last Mile. After you pass the mile, speed slows. The farther out, the slower the speed. It is a fact of life; ask any EE. No telco is going to bring FTTH or FTTN to a town of 2000 - even when it is in the local office. It is doubtful that bonded DSL will happen. If you have a reliable phone and steady Internet be happy. If you don't, the phone company can fix it providing your inside wiring is good, there is no problem from the source to your house, and your equipment plays nice with the telco equipment. More often than not it doesn't. Frequent interruptions and rebooting is a red flag. I replaced 5 routers before I found one that worked.

How does telco explain to you your new D-Link router isn't working properly when you know it is? My engineer friend sent me a couple of routers that worked perfectly in Dallas on AT&T and TW. Both were useless on CL where I live in the middle of nowhere. CL 7/1 is faster than AT&T in the three counties that surround me. Comcast is not any faster. It is rural and they all have the same problems with copper and towns that are 10 to 20 miles apart. The fastest business where I live is 15/5 from cable an it is about $175 with tax. I pay $100 less for 7/1 and 5 year lock. It is a major improvement over 4/1. It is steady an the phone is 98% reliable all the time.

--
Mac: No windows, No Gates, Apple inside

bmccoy

join:2013-03-18
Port Orchard, WA
Reviews:
·Wave Broadband
·CenturyLink

Re: Location

I've switched to cable and have been a mostly happy customer ever since. I'm lucky to have a local ISP, and I signed up for the 15/2 plan last year. They now are upgrading their max speeds to 110/10, and upgrading my plan to 55/5 for free.
You're definitely correct, location is what really matters.
The reason your modem probably didn't work is because CenturyLink uses VDSL in most areas (I happen to still have ADSL), so you need a VDSL compatible modem.

linicx
Caveat Emptor
Premium
join:2002-12-03
United State
Reviews:
·TracFone Wireless
·CenturyLink

Re: Location

As far as I know it is is still ADSL (7/1; it was 4/1) I live in a Faraday's Cage. After the D-Link and the others that only worked for a few weeks each, I bought a ASUS plug n play N router when they first came out. They upgraded modem to Zxytel. No problems since.

I am glad someone understands this because I surely do not. Thank you very much.
--
Mac: No windows, No Gates, Apple inside
wirelessdog

join:2008-07-15
Queen Anne, MD
kudos:1

Re: Location

said by ArizonaSteve:

BMcCoy, you are going to have even worse problems with cable! They will keep raising the rates every year or maybe every 6 months and will keep doing it even if they can't provide service, until you get disgusted and cancel.

said by ArizonaSteve:

Online again, you can't make blanket statements like that. Here in AZ cable is terrible but C/L is reasonably priced and works great after they installed fiber near me so it depends on your location.

So the first quote you make an obviously "blanket statement" as you call it. Then in the second quote you call someone else out for doing as you do. What gives Steve?
brad152

join:2006-07-27
Phoenix, AZ
Reviews:
·CenturyLink

Re: Location

Cable companies are known for consistent price hikes, even with diminished service (Cox is the main provider in Phoenix metro, and they're terrible for that)

Qwest/US West put FTTN pretty much everywhere here, so CenturyLink's network here is way better than anything Cox could offer a majority of the time.

Although, i've had Insight (best cable co i've ever had), Time Warner, WOW!, Comcast, and Cox and have had the cable internet issues that he's describing on pretty much all of them (except Insight - RIP), and even if you happen to look at cable internet reviews it says pretty much the same thing.

bmccoy

join:2013-03-18
Port Orchard, WA

1 edit

Re: Location

Again, it depends on your location. I happen to have a local cable ISP where I live, and its internet speeds are much better. 110/10 is the highest tier I can get with my new ISP.
brad152

join:2006-07-27
Phoenix, AZ
Reviews:
·CenturyLink

Re: Location

Well here we can get 150/30 from Cox, but CenturyLink also offers 100/40 through pair bonding here if you're close enough to the box.

Cable still generally has congestion issues for many people (especially on systems the cable operator opted to go SDV instead of just doing a plant upgrade to 1GHz)

The only way any ISP should be going at this point is just fiber to the home, but until forced to provide reliable internet service through a common carrier law nothing is going to be done.

bmccoy

join:2013-03-18
Port Orchard, WA
Reviews:
·Wave Broadband
·CenturyLink

Re: Location

I've been using cable for over a year now and have had no congestion issues at all. ArizonaSteve was wrong, it's been around 14 months since I've switched and I was able to get my 12-month promotion renewed for free with my rates staying the same. As I've said before, I'm never switching back until CenturyLink decides to stop severely neglecting their rural customers.

linicx
Caveat Emptor
Premium
join:2002-12-03
United State
Reviews:
·TracFone Wireless
·CenturyLink

Re: Location

Arizona Steve's assessment may be correct in his area, and your assessment may be just as correct in your area.

In my area neither CL or the local cable WILL provide enough affordable uplink for a reliable VoIP connection. I need a house phone for medical. My only choice is CL's version of DSL over copper that pretends to be POTS except when it is raining, when it is windy, and when some dummy screws up circuits. Trying to convince CL - that never EVER admits to any service related issues - is like trying to backstroke up Niagarah Falls. Here an example.

Yesterday I needed to contact my bank 60 miles away. Fast busy signal. My EE in TX had no trouble calling. The CL executive level employee in CA had no trouble with it. A CL suit was arguing with me until I forced him to listen while a state employee in my house made the call on her cell phone. He heard the bank recording. Only then was my phone fixed.

It took about an hour of my time to convince CL once again the phone does not work properly as promised. This will be a continuing problem in tiny place rural America -- the last town on earth CL wants to service. I will continue to hold their feet on the fire because nothing else works as well as CLs sloppy DSL over copper. Our plant has a 100Mbps "through put" yet only 1.5 is provided outside our tiny town of 2000. There will never be a FTTN or FTTH here because CL does not have to provide any service except a wireline. There is no money in it.
CL does not compete with its sister phone/cable company that shares the same office and same fiber.

My two house phones cost nearly $200 each, and the handicap phone is $400. I have the right equipment for every phone company in America.
--
Mac: No windows, No Gates, Apple inside

Emp

@75.161.160.x
Actually fiber is set out on a grid grid system, back and forth. So your neighbor across the street could be on the right side side and get a 40mb while it loops back around towards you miles down and you only get a 7mb.

Goose15t

@76.1.0.x

Worst customer service ever!

I have century link and it is by far the worst customer service i have had with anything in my life. I have had bad waitresses but they have never been as bad as the service i get from Century Link. I call to upgrade my internet speed and get lied to about what speeds i am suppose to get and what speeds I can upgrade to as far as upload speed. I get it worked out and someone comes to my house to pre-setup for the upgrade. The guy cut my wire to install the new one and had no intention of installing it for me to have internet that day. I was lucky enough that I was present to ask him and make sure I still had internet. He got it back connected but I had to suffer for over a day of less then 1mbps of download and less then .1mbps of upload which is possibly taking you back to the early years of internet. They tried to give me the run around to get that issue fixed, and to top it all off my upgrade was scheduled to be done for today Feb 13th 2014. So I called to confirm a timeframe they were going to be at my house and the response was they scheduled it for the 18th now. When I talked to a supervisor she told me that nothing could be done and that they probably will not be able to install until the end of the month and that the 18th is only a tentative date now. Immediatly i told them I am looking for a new internet service and that I will call them when I have one and will be canceling their services. I recommend that no one I MEAN NO ONE get their internet services at all. It expensive and a huge waste of money.

bmccoy

join:2013-03-18
Port Orchard, WA
Reviews:
·Wave Broadband
·CenturyLink

Re: Worst customer service ever!

100.00 a month for telephone service and 1.5Mbps DSL is a total rip off, IMO. I'm now paying 124.00 a month for much more reliable internet, phone, and even TV. I'm never going back unless CenturyLink makes some huge changes or starts providing FTTH.

Review by suzums See Profile

  • Location: Belen,Valencia,NM
  • Cost: $90 per month (24 month contract)
  • Install: about 20 days
  • Telco party CenturyTel
Good "Offers service out in the sticks."
Bad "Regular downtime/outages, surreptitious throttling, generally s**t service, terrible speeds, ridiculously overpriced."
Overall "Terrible."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

$90/mo for 12mbps down, 1mbps up. Was promised $20/mo at first signup. Download tests show at 11mbps but never seems to exceed 5-6mbps in real world application, with constant choking and sputtering. Outages seem to occur three or four times a week. Usually short, thankfully, and almost always in the morning hours, but always requiring a modem reboot (which takes 5-10 minutes in itself). Pings in video games used to be an average of around 80ms when we first got service a few years ago, but they've gradually increased and hover around 120ms today. Supplied with a Q1000 wireless modem/router (apparently a leftover from their Qwest acquisition).

CenturyLink HEAVILY throttles Youtube, to the point where videos won't even load 80% of the time.

Pretty much just the worst. Unfortunately they are literally the only ISP in town, so switching to a competitor is not even an option. We're stuck with CenturyLink.

member for 64 days, 2 visits, last login: 62 days ago
updated 64 days ago

Comments:
sparky007

join:2011-08-25
Avondale, AZ
Reviews:
·Vonage

Century the missing link

You might need a newer modem.. Doesn't matter if it's cable or DSL.. All these modems are made cheaply and in 3rd world countries.

A Cox field rep told me that a modem usually last 3 - 4 years before it starts to have problems like dropping packets and data.

Century the missing link can come out and do a line test and or purchase a new modem and see if speed improves.

Geekster

@97.116.44.x

Re: Century the missing link

Nope, his modem isn't the problem. Whenever a tech from them comes we kept getting new ones. It depends on his location of the modem and the signal that it is giving. Trust me even the old ADSL modems could get 10mbps.

Geekster

@97.116.44.x

Maybe this could help?

First before I start, when you do real application like uploading a file is the file speed like this mbps or MB/S. Because, most applications will show your speed in Mega Bytes (MB), not MegaBits (mb), if this is so, divide your speed by 8, and that's your speed in MB (1.25MB/S). Now, if you're not getting that speed, where is your modem located? The basement? The 2nd floor? One thing about DSL modems, especially CL's is that they suck and have bad signal quality -This is a problem every CL customer deals with is the crappy modems and them constantly being replaced. However, 70% of the time the issue isn't that, it's just it cant give a good enough signal. We got a Netgear Nighthawk router, and they're just amazing. We now, get 37mbps wired and outside our house with that thing.
Depending on where you're Comcast's speeds will always, always, beat the local DSL company and they're reliable. Problem is even 6 mbps is 50 bucks. So we're stuck with CL until some fiber brand, like
US Internet, which is just up in MPLS a few minutes away that offers 1gbps for 100 or so bucks.

If none of this helps tell me more and I'll look into this