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Review by Leviathan 
member for 217 days, 170 visits, last login: a few hours ago
updated 3 days ago
 Bremen,Marshall,IN
 $120 per month- (24 month contract)
 CenturyTel "Modem provided is excellent." "Connection is not stable nor reliable" "Consider a different provider."
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Paying $120/month for a 4mbps down/0.5mbps up. Westell 7500 modem. Past 18 months, the connection I am actually getting has been 1.5mbps down/0.1mbps up with a ping ranging from 400ms to 1200ms. Calling tech support and finding someone knowledgeable is like your chances of winning a million dollars twice in one hour. I will never recommend CenturyLink to anyone.
Speeds are even slower during peak hours and pings are nearly double than before during peak hours with no fix in sight. Last ETR tech Support gave me was Feb. of 2014. Switching to MediaCom's 50mb service/phone/tv for $95/month for 2 years.
EDIT: Finally left CenturyLink and now have Phone/TV/Internet through MediaCom. So far they are amazing. So glad I finally left CenturyLink.
Comments:
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Review by umaralfarooq
Fair warning: reviewer joined this week
lodged 4 days ago
- Bonita Springs,Lee,FL
 Business customer- $45 per month
- (36 month contract)
 about 30 days- CenturyTel
- "Business rates were lower than competition"
- "Bait and switch tactics, don't care the least about customer service"
- "Avoid this company like the plague"
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I signed up for a contract for 36 months at a fairly decent rate. The first bill, they overcharged me by $100, plus had poor service. I called and complained and they agreed to extend the trail period by 30 days and said they will call back with more information. Several days later, I called back because the service was still bad and they said now I owed them $400 and they have tacked on an early termination fee! I said "You guys told me there is an additional 30 days trial period!! The first rep said "No we didn't." Then another rep said "Yes but that was on the condition that we went out there to fix the problem. You didn't call us back." I said "YOU were supposed to call ME back!"
They are now refusing to keep their promise of extending their trial period.
I don't understand how a business can, in all good conscience, charge $400 for 2 months of crappy service.
Do not do business with these scammers. You will regret it. Move on to the next company on the list. They do not care about customer service at all.
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Review by feliciabragg820
(review was emailed from domain gmail.com)
lodged 14 days ago
- Panama City,Bay,FL
- $125 per month
- (12 month contract)
- "installtion"
- "customer service"
- "cant get the service i requested"
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I am a new customer to century link. And I've been having nothing but
problems even before installation. I gave one agent my cc number to charge
it, and he never did. So we had to call back. And it seems like everytime
we do call back we get different information. So shortly after
installation, I noticed that I'm not getting the package that I wanted
which I signed up for the first time and every time after I called. So I
called again. and this time when I called in, they didn't even recognise my
name on the account, but my credit had been checked to get this account in
the first place. so I told him the package that I want AGAIN! I asked how
long it would take for it to start working and he said it should be a
couple hours. Well I had to leave and run some errands. So I figured that
by the time I got back it would be working. But it wasn't. I tried calling
again and they were closed. So I was gonna wait for the next day and they
are still closed. It seems like everytime I call there is either an excuse
or u can't get in touch with anybody. I seriously just want to tell them to
come pick up their equipment and refund all my money back. They really do
have some of the worst customer service I've ever dealt with..
Comments:
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Review by rpandu784
member for 18 days, 0 visits, last login: 18 days ago
updated 17 days ago
- Bellevue,King,WA
- $71 per month
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I am using this service(Centurylink) from past 3 months and they are adding additional
charges all the time and when we are trying to talk with customer care
services , they are not responding properly and not giving proper responce
keeping us in line for hours and hours, if we want to talk with them or
chat with them we need to get prepare at least couple of hours to waste
time, finally nothing will helpfull, they dont know what they are talking,
they dont know how to check the account details, if we ask any questions
like billing related, they cant answer any they will say only their
version, they dont listen customer version. and they just hang the call if
we ask some details they dont have any sense to speak with customer. they
just behave like illitrate people.
I dont recommend this servicen, not even 0
Comments:
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Review by bmccoy
member for 20 days, 2 visits, last login: 18 days ago
updated 20 days ago
- Port Orchard,Kitsap,WA
- $119 per month
- (24 month contract)
- CenturyTel
- "Fairly reliable speeds, good technical support"
- "Only 1.5Mbps available in our area, due to permits required for installing fiber-optics."
- "VERY slow speeds, but maybe not their fault."
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I have Centurylink DSL (formerly Qwest) and unlimited nationwide calling, and it costs (after taxes) about $120.00 a month. The main problem I have with this ISP is that only 1.5Mbps is available where I live, because their current cables are run underneath the freeway on-ramp in my neighborhood, and thus requires many permits for routing fiber-optics. The only other option I have for internet in my neighborhood is Wave Broadband (which I have had in the past, costs $120 a month just for internet, and sucks.)
The only thing I can do is wait to see if they upgrade our internet here, but that might take awhile.
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Review by NameSoS
member for 1.1 years, 4 visits, last login: 24 days ago
updated 33 days ago
- Rocky Mount,Edgecombe,NC
- Contract price not specified.
- "When it runs, it runs"
- "Terrible communication with the customer."
- "Not a terrible ISP, but definitely not the best..I hope."
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I contacted Century link this afternoon regarding my ailing internet speed issues, and the dialogue that transpired in chat left me feeling ignored and not valued as a customer. I had first chatted with Vincent G, who, was pleasant, and unbelievably fast with the cut and pasted pre-arranged messages.
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Vincent G: It appears our engineers have discovered an issue in the network that distributes High-Speed Internet to your area. This problem can cause slow Internet speeds during peak usage hours. Unfortunately, relief efforts of this nature can take considerable amounts of time to complete. We're continually working on a permanent resolution but in the meantime, we certainly don't want you to be paying for service that you're not receiving.
Vincent G: We can do a few things with you, first verifying the modem holds the full signal we're sending it, then test the actual connection speed coming through your line right now and apply a fair credit to your account, if one has not already been issued for this incident. If Internet speeds are still slow at your next billing cycle, we'll be happy to issue another credit until our problem is resolved.
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I asked for an ETA on the resolution and Vincent stated there was no ETA.
Now when I send my car to the shop for a repair I can get an ETA on the work...when I want to get a room added onto my house, I can get an ETA its completion, but when an engineer sees a known problem and are working on it, They can't give an ETA!?
To cap things off, after Vincent offered a credit to my account, he transferred me to billing where I spoke with Rayna and received the following:
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Rayna F: I am unable to credit your account at this point until this issue is fixed, once this is resolved we can credit your account. I will make sure your account has very good notes on this issue so when you chat back in when it is resolved we will give the necessary credits to your account.
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I can't even to begin to express how disappointed I am that Centurylink can't even provide an ETA on a known issue. Even if they pillow the time frame. I've managed service providing businesses for 20+ years now, and if you have caused your customer heart burn over the service you provide, I've always given comfort to the customer by demonstrating that you are aware of it, you are addressing it, and you will have it fixed in "X" time frame.
I've NEVER told my customers to check back and see if we've fixed the problem.
Centurylink...if you read this, Please learn from it, and get better, or you will be losing alot more customers in the future.
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Review by otom8
member for 41 days, 1 visits, last login: 40 days ago
lodged 41 days ago
- Henderson,Clark,NV
- $45 per month
- (12 month contract)
- about 9 days
- "Tech support when setting up equipment for first time."
- "Salesperson promised prices clearly, repeatedly. Actual bill significantly higher. Also, bandwidth slightly lower than offered."
- "Originally quoted price structure did not remotely resemble the bill in the mail."
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Monthly bill was 30% higher than promised by salesperson on phone. Asked salesperson to repeat all charges three times, to make sure. All-inclusive, no-other-charges price was supposed to be $29.95/month, the bill was about $45/month. Plus, I was promised no startup costs; bill in the mail had startup costs. After receiving the bill, I called and talked with two representatives, but they were not able to correct the problem, so I canceled the service.
Comments:
 | | wow! They aren't going to do well trying to cheat new customers right off the bat are they. Phone service has a ton of taxes and extra charges though, are you sure it wasn't actually $29.95 with $15 worth of extra charges and taxes? | |
| | otom8
join:2013-02-25
Henderson, NV Reviews:
 ·CenturyLink
| Re: wow! No. I specifically, carefully, and deliberately asked three times for the grand total that I would be paying both at startup and as a monthly fee. The salesperson said very clearly that there would be no startup costs, that the prorate would be based on $29.95/month (it was more), and that the absolute, grand total including all costs, per month, would be $29.95. I realize that is a very low price, but nevertheless, that is what the salesperson said. On top of that, when I called to complain, one of the reps said that the original salesperson had the brazenness to add a note to the account saying, "Explained all charges". Perhaps they always add that, to try to cover themselves. | |
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| | Century Link sucks Century Link has been the worst internet service yet. The connection is frequently lost and it takes 30 minutes to do something that should only take 2 minutes. It is very frustrating. This has been an ongoing problem, even after it was "fixed" | |
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Review by brightico
member for 4.3 years, 2 visits, last login: 44 days ago
updated 45 days ago
- Hickory,Catawba,NC
- $20 per month
- "When it works."
- "Can take a Century for a DSL connection to Link up"
- "Monopolies only work in board games."
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Service is actually down right now as I'm writing this review. On a daily basis for the past month it has been down about 40% of the time. I'm already at my monthly 5GB limit from T-Mobile just to get online this month, which not only has 100% up-time but, faster internet at my home than Century-Link.
That said, when the service is working, I'm happy with it. I get, pretty much, the advertised speed.
We have 5Mbps down and 512Kbps Up for $19.95 because we bundled Sat & Phone.
Comments:
| | options either do something about it, or move.
no sense stating the obvious. | |
| | Reviews:
 ·T-Mobile US
·CenturyLink
1 edit | Re: options Instead of "stating the obvious" why don't you give me some other alternatives or take the review for what it is, a review?
So your saying to get fast and more reliable internet I should sell my $750,000 home and 20+ acres of land and relocate my family?
The only options here are T-Mobile @ 6Mbps with throttling, LightLeap @ 3Mbps for $99monthly, or CenturyLink DSL @ 4.7Mbps due to my distance. No other options will ever be available as long as the NC Republican bill blocks other ISP's from offering me service.
troll | |
| | | | | Re: options said by brightico: No other options will ever be available as long as the NC Republican bill blocks other ISP's from offering me service.
I
I know for a fact that that there is one country in the south part of NC that has Centurylink. There is a second company that is building a fiber network in that county and offering FTTP with phone, TV and internet. | |
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Review by lernerdesigngroup
(review was emailed from domain centurylink.net)
lodged 53 days ago
- New York,New York,NY
- Contract price not specified.
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If you have not decided on Centurylink, I suggest that you don't. I have been given the run around for two weeks, telling me that a technician would show up, for two weeks in a row. I waited home all day, and no technician, and all the while, being told that there would be a technician here. It is a disgraceful organization. Any provider will be a better choice.
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Comments:
| | Details? Groundless complaints aren't any help to anyone. Why did you need a tech anyway? | |
| | |  worst company ever
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 Review by Hazy Arc
member for 6.9 years, 2388 visits, last login: a few hours ago
updated 64 days ago
- Greenwood,Greenwood,SC
- $39 per month
- "Connection is ok during the day"
- "Connection slows considerably during evening, no forseeable speed increases on the horizon"
- "If there was a viable alternative, I'd be gone in a heartbeat."
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I've been a Centurylink (previously Embarq) customer since 2007. I'd like to sit here and tell you it's been fun and games since I became a customer, but sadly that is not the case.
In the 5 years I've been a customer, I'd say my connection has been flawless less than 20% of the time I've had it. In fact, in 2008, I had scheduled a cable install after dealing with a high latency/slow speed problem for over 5 months. Only after I was personally contacted by an employee of then-Embarq asking me to allow them to help did I stick around. It turns out our area had been placed on bandwidth exhaust (big surprise there), and the problem was fixed another 2 months later. Since 2007, I haven't sniffed a speed upgrade - I had 3Mbps then, and that's where I'm stuck. 5 years and no upgrades? Come on!
Nowadays, I rarely get my advertised speeds, but at least the high latency problem hasn't resurfaced. I know, I know - why not go to cable? The answer is two-fold: First, my local mom-and-pop cable provider (Northland Cable »User reviews - Northland Cable Television) is notoriously bad, even worse than Centurylink (if that's possible). I have to laugh when I see folks complaining about Comcast/Charter/etc. - I'd give anything to be serviced by them. The other reason I haven't dumped Centurylink is because I have been a true dry loop DSL customer since I started, so I literally pay $39 a month for 3Mbps internet, no bogus taxes or fees that are tacked on like with their insulting "Pure DSL" offering. Since they no longer offer true dry loop DSL, I'm hesitant to drop them - especially if Northland didn't work out. If Centurylink ever removes my grandfather status, I'm outta here.
Ultimately, like many other smaller towns in the United States, the problem is lack of competition. Well, let me rephrase - Centurylink and Northland are certainly in "competition" in Greenwood, South Carolina - but it's a contest of who can provide the worst value for the most money.
Comments:
| | Centurylink Internet Service Bundled services (CenturyLine called with offer). Accepted. Was to be upgraded from l.5 to l0 mgs along with 5 yr contract, price lock, etc. Guess what. Got shuffled to another bundle which did not have the 5 yr (was one yr), price was different from one quoted and it took two weeks, numerous calls, several hours hold time to even speak with anyone. Has been a horrible mess. May have gotten a little better but internet speed is always below 5 mgs of the 10mgs that I am supposed to have. Like others, the afternoon, evening hours are the worst. Sometimes, the internet light on the modem goes off and I have to turn off and back on after three to five minutes to get it to come back up. Not too happy with the whole thing. | |
| | | Sorry to hear that. This is not good news since Centurylink just took over Qwest here in Arizona. Qwest was terrible before though so I guess nothing will change. | |
| | | | Re: Sorry to hear that I've had Qwest for years in MN and have been VERY happy with them. I nervous about the switch to CenturyLink. I hope they provide the same good, reliable service we've been getting from Qwest. | |
| | | BigC23
join:2011-06-01
Rustburg, VA | Re: Sorry to hear that Personally I would start looking to see what your other options are. They're pretty horrible. | |
| | | | | | Re: Sorry to hear that I agree they do suck. | |
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