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Review by fancypearl 
member for 3.3 years, 2 visits, last login: 11 days ago
updated 11 days ago
 Phoenix,Maricopa,AZ
 $10 per month- (12 month contract)
 about 30 days "Internet Basics only 9.95" "Horrible customer service" "Lack of accountability, and disservice to its customers on auto billing."
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I signed up due to low income. 9.95 for high speed Internet great idea!
Well Talked to them they needed verification, great.. sent it in.. via fax.. cost 5$..
Stated they wanted account number (dsl line number) not my contact number on the form..
5 more dollars later got that done.. called back day later.. They found it said would wave connection fee and first 12 months of modem rental, and that it would be connected by the 6th.. I received my modem on 4th.. 6th came by it never synced up.. I called in to verify everything is ok. They claimed that my order was never started and I needed to send my information in 0.o ... I told them I have the modem they sent me in hand.. after putting me on hold repeatedly, they said they would get this straightened out and call me back.. few days later they called back said its all ready to go person would be out by the 24th or so to connect my line(I don't remember exact dates)... rush deal since they lost my order. Well 18th my new modem shows up (two modems now) .. then 24th person actually shows up this time gets it all hooked up .. Well I get a bill on the 5th or 6th of next month ... saying 30$ is due by the 15th. 0.0.. I called and apparently there unable to wave the connection fee (not having any idea how it could even be done) transferring me a few times same result. Next question well I get my money on the first and third. I would like to change billing dates. They stated they where unable to change my billing date, that all billing dates are done automatically by zip code. .. Well .. so I had to pay an unexpected amount of money in the middle of the month on a limited income. .. I can deal with it now that I know about it, but it is quite a disservice to the customers to not allow the flexibility and options to do so.. It again is also a very big disservice to completely lose a customers order.. also a interesting sign of disorganization, and a lack of accountability far as the extra modem (which I sent back). The modem that was sent is a Centurylink Zyxel C1000Z. Upon attempting to configure services and firewall, The internal web server on the router crashes repeatedly after clicking links. Very poor poor equipment IMO. I ordered and eventually received 1.5mbps Internet service at 9.95 a month, tho every download will only download at 165kbps
BTW $200 to break contract. cost less to stay with them, ..still not sure its worth it to put up with them.. hopefully I won't have to call them back again.
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Review by os3q6
member for 7.3 years, 23 visits, last login: 33 days ago
lodged 33 days ago
- Bernalillo,Sandoval,NM
- $108 per month
- about 1 days
 Qwest
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has worked fine installed by me cost is both phone and DSL
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Review by evmoy15
member for 66 days, 13 visits, last login: 31 days ago
updated 44 days ago
- Federal Way,King,WA
- $60 per month
- about 20 days
- "Very consitent speed, good uptime."
- "Slow upload speed, makes you subscribe to the highest tier for a subpar upload (5m)"
- "Good value reliable service IF you're in a Legacy Qwest area. Can't speak for anywhere else."
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I needed a backup connection and some extra bandwith to supplment my Comcast Buisness Cable connection.
CenturyLink is my only other choice save for a expensive T1 from Intgera or Exede/DishNET.
I called CenturyLink and they offered a 20/.896 for $60~ a month after promotions expire. No contract. I took that offer. They UPS'd me a ActionTec C1000A modem, that I have had clients that had awesome luck with.
The installer was great, did a speedtest for me. Plugged my modem right into the NID, set up my rules for the internal Firewall and connected it to my FireBox as my failover connection and to one on my servers for hosting.
Line has been reliable as hell for the two weeks I have had it. I can sit there and top it out and it will not complain or slow, even in peak times! Can't say so much for my Comcast line.
My only gripe was the slow upload in relation to the download. I've foind .896 is not cutting it at all for my hosting needs. Lucky for me I'm on VDSL2 and close enough to the CO to get the 40/5 plan. Getting someone to admit this was possible was tough though.
I will post a speedtest later this evening.
(UPDATE) 2/22/13
I know I have not posted the speedtest yet, I've been quite busy. I did want to update that century link is refusing to sell me the faster service and getting set up for the myaccount online was very tough, I was not given the access code and it took 5 calls to get it. Other than that service has been rock solid.
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Review by Swashbuckler
member for 1.9 years, 725 visits, last login: a few hours ago
lodged 45 days ago
- Milton,Rock,WI
- $44 per month
- (12 month contract)
- about 2 days
- CenturyTel
- "Fast install, very reliable service for me"
- "Nothing yet"
- "Much cheaper that Charter Internet, and it fits my needs."
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Charter Cable TV/ Internet jacked up my rates to the point that I couldn't afford it anymore.
I switched my phone and internet to Centurylink. I'm very happy with Centurylink in my area of southern Wisconsin.
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Review by cvg1
member for 46 days, 0 visits, last login: 46 days ago
updated 46 days ago
- undisclosed location
- Contract price not specified.
- "Reasonable speed browsing and smaller downloads, while watching Netflix movies at same time."
- "Occasional disruption in service, very brief to date (approx. 5 min. or less)"
- "A very good value and I've had great service from CenturyLink..no complaints"
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Having had cable service providers for Internet access for many years, I wasn't looking forward to only having the availability of DSL, however, I was surprised how little a difference it has made for my Internet requirements. I'm not a gamer, nor do I rarely download anything over 200/300 mb, and my uploading is even more limited to photos, music, and social media. So an additional 60 seconds to download 30 or 40 mb something doesn't bother me.
My family and I watch a lot of Netflix with only the rarest of buffer delays to interrupt the movie. Plus someone is usually online at the same time. I can't complain about anything to date regarding my CenturyLink account. In addition, CenturyLink provides our phone service as well. Both services for a mere $65 a month, locked in for 5 years... tell me that's not a rock'n deal! A decent online website makes changes to our account services convenient, and the one time I had to call, the billing rep. was organized and took care of my request immediately.
CenturyLink has my vote for excellent service and value.
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Review by CamRam
member for 47 days, 2 visits, last login: 45 days ago
lodged 47 days ago
- North Las Vegas,Clark,NV
- Contract price not specified.
- "Get what you pay for"
- "Speeds"
- "Get a map that shows what speeds are in each area of La Vegas."
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I've been a customer since 2010, I know not long but long enough. I'm wondering why I can't get anything faster than 6mbs and live in North Las Vegas but someone roughly 15-20miles from me gets 10mbs or higher. FFS I'm receiving service from Mesquite NV that's more than 60 miles from me. I'm a Gamer I can't do much with 6mbs. Cox cable is beginning to look better day by day
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Review by Merlin0088
member for 65 days, 1 visits, last login: 63 days ago
updated 65 days ago
- Conifer,Jefferson,CO
- $30 per month
- (12 month contract)
- about 14 days
- Qwest
- "Reliability"
- "Upstream speed"
- "Standard Value for the Money"
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Being in a rural area its difficult finding broadband providers. Thankfully I am able to get the 20/896 tier of VDSL2 from CenturyLink. CenturyLink ran line tests and determined I am unable to qualify for higher upstream speeds which is a disappointment, but I understand the limits of the technology. Ordering was easy on CenturyLink website. Installation was slightly delayed due to aerial installation work but went smoothly. Received a Q1000 modem from the tech. Line is very stable with 1 or two retrains a month for 10-20 secs each which is not a problem. Receiving advertised speeds at all times even during peak usage times. Ping hovers around 45ms with 1-2ms jitter. Overall I am receiving what I am paying for and have minimal issues.
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Review by bmwguy28312
member for 4.3 years, 373 visits, last login: 13 days ago
updated 86 days ago
- Bunnlevel,Harnett,NC
- Contract price not specified.
- "Speeds as advertised, decent ping times, not too many people on my dslam"
- "Other than satellite they were the only option. 10mbps max."
- "Coming from TWC business class i had 15 down and 2 up. Now im at 10 down and 768kbps up. Ping times are also a bit higher."
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Install was scheduled for Monday but it wasn't actually connected until Thursday due to several bad ports at the DSLAM. Received a call from manager for the area and told me my dslam was scheduled to be replaced but would have it expedited to January. We will see how that goes. Speeds are consistent and ping times are acceptable...for the time being. Not much of a slow down in the evening but then again i do live in a rural area. I was the last person to be added to the dslam according to the tech, until they get it replaced. No complaints though!
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 Review by rstrickland
member for 11.8 years, 282 visits, last login: a few hours ago
updated 86 days ago
- Clinton,Sampson,NC
- $80 per month
- about 5 days
- CenturyTel
- "Constant Speed!"
- "Solid Service, & Fair Price."
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I can't complain, once all the bridge taps were removed from the pair that serves my house, it worked just as advertised. Ping times are 33-56ms, I'm interleaved... and have to be due to my distance from the CO. No connection issues, and CTL offers the fastest speed I can get at my house from any provider... faster then the local cable company.
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Review by chomper87
member for 1.1 years, 64 visits, last login: 9 days ago
updated 88 days ago
- Tallahassee,Leon,FL
- $45 per month
- (12 month contract)
- about 2 days
- "Great service at a great price"
- "Only had a few minor issues"
- "Give CenturyLink a try"
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Update - June 29 2012
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Coming up on 2 yrs. Service is still great. Though I'll soon be moving and getting real internet - VZ FiOS - 
»www.speedtest.net/result/2035130416.png
Update - March 15 2012
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Re-enabled fastpath. I believe I originally had it, and it was lost at some point. I forgot about it for awhile, but it's on now
Before (with interleaving)
»www.speedtest.net/result/1832611795.png
After (with fastpath)
»www.speedtest.net/result/1836441368.png
I was getting 25ms to the gateway in the Central Office, now I get 5ms!
Update - March 9 2012
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Made a YouTube video of 7 Speed Tests.
»www.youtube.com/watch?v=5jEfCkcu324
Internet Options and Decisions
---------------------------------------------
I had Comcast in Tallahassee from 2006-2010. After the seemingly countless internet connection problems, TV issues, billing issues, and complete lack of support, I decided I would never again do Comcast. The only other option was Embarq, so I gave them a chance.
Package, Ordering, and Price
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I walked into the Embarq store on a Saturday in the Summer of 2010 and ordered the 10Mb/768Kb DSL package for $35. It was a one year deal. I bought my own compatible modem - a Zyxel P660R-D1 which a technician recommend on a previous phone call. However, he did inform me I would not get any support on configuring the router.
Install
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Embarq said it would be working on Monday and I should not need a technician. I was surprised when a technician did show. He said they were seeing major problems to my house. He re-wired everything from the Utility Pole to the House. Installed a new Network Interface Device. He then came inside and re-wired a phone jack for my modem. After that I was going at full speed. I felt very good that they took the initiative and to get me up to full speed.
My own Modem and router
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Tech support offered no help in setting up my modem with my own router. I really didn't expect them too since I purchased both. They recommended their own router with proprietary firmware settings. Despite this, I found some helpful documents on Embarq's site and combined with the Zyxel manual I figured it out.
Changes from Embarq to CenturyLink
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The changes from CenturyLink began about 6 months after I signed up. The service was not impacted. Only change was to the website, account number, etc.
Prism TV problem - Summer of 2011
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I received a pamphlet saying Prism TV was available. I wanted it, I went to the CenturyLink store and signed up for a 1 yr deal. It was for 10Mb DSL and the basic Prism TV.
A few days later, they informed me Prism was not possible to my house, however I was promised I would get a new 1 yr DSL for deal 10Mb at $35.
Billing issue following the Prism TV problem
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Someone at CenturyLink screwed up. My next bill was $60. Their bill is very vague. So I wasn't sure what services they were charging me for. I went to the store, and they could not help me - saying "we only do new accounts".
I then did the CenturyLink chat support. They could not help me either.
Billing issue resolved
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After a few weeks, I finally was able to call a helpful support person. They were not able to give me my original $30 deal (35 with tax), but they did give me a 1yr $40 deal ($45 with taxes). They also "fixed" my bill. While they couldn't lower the $60 bill, my they did give me a nice refund on my next bill - which was only $20.
Outages, reliability and Tech Support
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I only have had 2 outages. They each lasted less than a couple hours. However, tech support was completely useless. They refused to consider it may be a problem at there end. I've worked on tech support for 4+ years and I said that it is not a problem on my end. I diagnosed everything. Service seemed to magically come back on later.
Also, there was maybe twice that the service became slow. However, resetting the modem fixed it. On those instances, the tech support was knowledgeable and did give me a valid sounding explanation and assistance.
Overall and Conclusion
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I've had Embarq / CenturLink for 1.5 years. I currently pay a total of $45. I've been impressed. There have been only a few issues which were resolved. I wish upload speeds were better, but that's an flaw in ADSL. The Bill is very vague and I think they could do better.
I've had a very consistent 10Mb / 768Kb connection even during rain, peak times, etc, etc (except for the 4 issues).
Router recommendations
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Do yourself a favor and never use the supplied modem or routers. I recommend you buy you're own. Obviously check that you buy a compatible modem. Get some tech friend to help and setup you're internet the right way.
Cheap routers are awful. Especially the really cheap ones that ISPs supply. ISPs will do what's easiest for them, not what's best for you. You have to do that.
Right now I have a custom PfSense system. You don't have to go that crazy, but get a decent router.
Comments:
 | | Great to hear Hey chomper87, glad you're enjoying your service. Anytime you need help, please let us know.
Joey H
@CenturyLinkHelp Team
TalkToUs@CenturyLink.com | |
| Reviews:
 ·CenturyLink
| well oh just wait as more and more people in your area take on hsi the facilities will become exhausted which they wont upgrade and since your still a new customer you have that 30 money back....they like to make sure things work good in that timeframe but tear them down shortly after. | |
| | | | Re: well 30 Days? I've been a customer for 13 months. Still getting the 10Mb / 768Kb service I had from day 1. It's as good as it's always been. | |
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Theresa
join:2013-01-15
Box Elder, SD Reviews:
·CenturyLink
| Installation My initial installation was with Qwest it went so nice and smooth, then we moved. Set up a time for installation in the afternoon since no one would be at the new place in the morning. Told them no one would be there. They showed up in the morning then tried to call us, but the phone at the old house had been turned off that morning so they couldn't contact us. This was on a Friday. Had to wait until 5 pm because that was the end of the installation time window, but I called them at 4:30 and was told I had to wait until 5 pm. When I called at 5 pm they were closed.
I work from home and I really needed to get that hooked up because I had to work on Sunday, when I finally got a hold of someone and it was a struggle find anyone, they said the tech told them he was at the house at 1:30 pm and there was no one there and now he couldn't get back until Tuesday. And that was just the beginnings of my problems. | |
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