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Review by Cory Becker  - Location: Omaha,Douglas,NE
- Cost Contract price not specified. (60 month contract)
- Install: about 14 days
Good "Gigabit, aggressive pricing to compete with Cox"
Bad "Bottlenecked routers between CL + the Internet."
Overall "My connection is no longer the bottleneck."
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Speed test to the University of Nebraska at Omaha: »www.speedtest.net/my-result/3007785574
Between the router and CL, the speed bumps up to a symmetrical 820 Mbps: »i.imgur.com/ST1k3Dk.png
member for 5.5 years, 2 visits, last login: a few hours ago
updated 2 days ago
Comments:
 | | Epic Saw the review on the overview and was thinking "hmm, what, really..."
Clicked on it and was like "oh ****, he's in Omaha"
It's one thing to know it's available in some areas. It's another to actually see a speed test. I'm jealous as hell! | |
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| Review by gtj - Location: Golden,Jefferson,CO
- Cost Contract price not specified.
- Install: about 5 days
Good "On time, speeds as advertized, consistent latency, < 60 sec to get to tech support. Can get static IPs on a residential acct."
Bad "Web site is iffy. The reverse dns tool always times out. No native IPv6 yet."
Overall "Happy with the switch from Comcast 100/20 to CL 40/20 both from a price and quality perspective. Don't miss the extra DL speed."
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I'm 1 month in from a switch from Comcast 100/20 to CL 40/20.
Picked up an Actiontec C1000A from Best Buy and called in the order on a Wednesday,
CL still shipped me a modem which they subsequently credited back.
Service was up the following Monday at 4:30 PM as promised.
As I was experimenting with bridged mode, I had to call in to get my PPPoE password and order a block of 8 IP addresses. I think the call took 4 minutes total.
The following Trursday evening, I took a 15 minute outage right at 5pm and after that I was getting only 20/20.
After troubleshooting with tech support they sent a tech out on Sunday who found that my pair had been split across 2 adjacent DSLAM ports. Apparently someone was doing an install that Thursday and goofed my service up in the process. Once the pairs were straightened out, I was back to normal service.
The bad...
The online Static IP Reverse DNS tool is highly unreliable. I had to call in to get my reverse DNS set up. Took only a few minutes.
The Actiontec web interface only works with Internet Explorer. I had to fire up a Windows virtual machine to configure the modem.
No native IPv6 yet but CL provides a 6rd tunnel and I've got one with Hurricane Electric anyway.
Bottom line...
The first week was a little shaky but the service has been rock solid since then.
Calls to tech support never took longer than 60 seconds to get to a live person. Comcast sometimes took 15-20 minutes.
First hop pings are a little higher than Comcast but jitter is nonexistent and there are no spikes or humps in latency during peak times as there were with Comcast.
I've got a block of static IPs which I couldn't get with Comcast.
member for 11.8 years, 3340 visits, last login: a few hours ago
updated 9 days ago
Comments:
watmore
join:2007-07-27
La Pointe, WI | Safari I am able to connect to the Actiontec with Safari. | |
| | | complain about your work century link is the worse company in the words , they just want your money but they want to everything what they want, we paid a lots money but they make your internet really slow if you are thinking my computer bad , it is 4 computer computers bad the same time, please manager of century link have pay attention about this problem do not just close your eye only , maybe you are thinking it is very normal problem, thank you very much if you want to read this problem | |
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| Review by Heespaul - Location: Vancouver,Clark,WA
- Cost: $120 per month
 Qwest
Good "qwest is centurylink. the dsl is faster than advsd. use ethernet home network get tv, dsl, phone < $120/ month "
Bad "Billing changes monthy, spent 1 hour /month to resolve. but do get corrected in my favor "
Overall "Centurylink but only if you nohow to set up modem/router combo. &maintain it especially if using home network. "
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If you want a carefree bundle or wireless features stay clear of Centurylink! 1) The DSL and phones (landline) is Centurylink. 2) not all features are supported in the ethernet/wireless MODEM/ROUTER. 3) Wireless security is non-exisitent despite all indications given during set up causing wireless security is wide open. In less than 24 hours of activation of wireless oiption had 8 unauthorized users on network. After seeking resolve with Centlink Cust. Serv. Response was "sorry-- We don't suppoprt all features tough luck. Total bait-switch advertising 4) the "so called" bundled DSL- phone-TV is also major bait and switch. Centurylink only bills DIRECT TV. Any issues related to TV are by DIRECT TV Customer service and not Centurylink. This means billing ?'s, signal & programming problems, technical issues ETC are all handled through DIRECT TV. The positives are this. I have been with CENTURYLINKL 19 months for $120.00 for DSL a12Kbpsdown/896 up. Am recieving 15Kbps/ 889Kpbs up. 1/3 faster than advertised speeds than I am paying for. Have had 100% DSl, excluding power outages. Great speed, and so far endless data usage with 2 PC's, a ROKU streaming device. The Direct TV is amazing in signal quality and only 1 incident since install 19 months ago. The real issue has been the monthly bill. It changes every month. loyalty discounts drop after 12 months when 5 year lock on DSL is advertized. Same occured with DIRECT TV. I have had to call alomost everry month to get these random increases clarified. But I have been able to get cost returned to the 120.00 I pay for the bundle. It is allot of work but service is good. If you know how to set up and maintain a home network, and know how to get around the deficiencies then Centurylink Is fine for the price. Lastly options for different services in my zip are almost nil. Comcast is nearly $200.00 per month for same service. I am a handson guy so it is worth it. I think that anyone thinks they will get it all, without poroblems for less than $175.00 is dreaming anyway.
member for 2.5 years, 24 visits, last login: 11 days ago
updated 11 days ago
Comments:
| | you suck This is the worst company in the world they tell you its 19.99 a month but they keep jacking up the price...they started charging me 90 dollars amonth and i switched to comcast | |
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| Review by GilbertMark - Location: Gilbert,Maricopa,AZ
- Cost: $35 per month
- Install: about 14 days
- CenturyTel
Good "Easy online sign up and LOW prices even without the price lock, PROFESSIONAL installer!"
Bad "Automated phone call led to ugly support call!"
Overall "Glad Cox has competition!"
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Update 9/12/13
We've had service for 1 week and endured a couple days of heavy rain (which would normally wipe out or DSL back in San Francisco in a heart beat) and no issues whatsoever. A Century Link person rang our door bell today. Sadly, I heard none of the conversation. My better half says he said something about having upgraded the neighborhood recently with faster service? Speedtest says 30 ms ping, 24.35 Mbps down .81 Mbps up. Not bad for the 20 Mbps package.
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This review is being written on day 1 of service which I think was 14 days (or less) from when we placed our order online. We already had Cox so we weren't in a rush for service.
We were previously with Cox and had the TV, phone, Internet bundle. We'd always hated the prices and tried over the last 6.5 years to downgrade services to save money. We tried to remove things but they'd tell us they were just going to raise the price on the remaining items. We got rid of the digital box, downgraded the TV package. It lowered the bill a little but finally we'd had enough. Cox clearly doesn't care about long term customers so we left. $110 for phone and Internet? Bye.
We went to CenturyLink's site and signed up. $34.18 for phone and Internet. Yes we were losing nationwide, but so what we have tons of rollover minutes on the cell phone. The download speed wasn't as good as what Cox advertises (which I don't believe is true anyway as it was the 50Mbps Premier package and we weren't getting that speed). We ordered the 20 Mbps service package and decided to buy the modem. We didn't select the price lock guarantee so we'll see how long our rock bottom price lasts.
The modem arrived two days before the install date. It didn't have a manual so I looked around online. We received the C1000A (which from Amazon and other reviews looks to be a real hunk of junk). I set up all the equipment next to our Apple Extreme base station which will handle the wireless work. I hear it's best not to tax the CPU in the Actiontec modem.
The following day we received an automated phone call from CenturyLink and my wife didn't catch all of the message. It said something about our install appointment. She called CenturyLink to find out what they wanted. The person who helped her started out okay with trying to be informative but the call quickly turned into a scripted sales pitch. My wife got flustered with the call (I don't blame her I hate this crap too) so she gave me the phone. I have no patience for customer service people especially when they stick to the script so I let him have it telling him we didn't call for a sales pitch, we just wanted information.
The installer Luis arrived a day later. My wife was home and Luis was very professional. We were initially told on the phone that no one would come into the house as we had not selected to have the equipment set up nor a computer set up (which we didn't need being people who have grown up around technology since the 70s.)
He was happy all the gear was set up already and wired and easily accessible so he proceeded to do his thing. He called in to port our number. While he was waiting on hold he directed my wife through the setup and had her disable the built in wireless (she told him we wanted to use our airport instead). She opened a browser and continued the setup process and got us online in no time.
The Airport Extreme was blinking yellow but worked fine. We had a double NAT situation so I shut that off in the Airport. My wife tested our connection and it runs faster than Cox did. I came home to working Internet. It was nice that I didn't have to do anything besides shove the desk back in place. I love that we only have one modem now instead of the two Cox made us use.
I'll keep you posted. The last time we had DSL was living in Pacifica (just south of San Francisco) and loss of sync was a daily ritual. It didn't help that the phone lines were all old and above ground and we lived within 500 feet of the ocean. Here in Gilbert everything is new and underground.
I'm waiting on loss of sync issues and the modem dying (as many have written about), and the price to be raised on our service after awhile. We'll see.
Luis you rock! You were the best thing about our experience.
member for 12.4 years, 1665 visits, last login: 8 days ago
updated 22 days ago
Comments:
| Review by gdemi - Location: Mesa,Maricopa,AZ
- Cost: $33 per month (6 month contract)
- Install: about 10 days
- Qwest
Good "Rated 40M Down/5m Up, certainly very fast, but my highest actual download speeds are around 10M"
Overall "How do I get near the rated 40M download speed"
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I considered Cox Cable, but wanted to try CL's 40M/5M package for $29.95/mo for the first 6 months. Order & install went very smoothly but had to wait 10 calendar days.The tech who provided me the ppp username/password wanted to do everything for me (including remote setup of the Zyxel C1000Z modem), she had a hard time understanding that I really preferred to do it myself.
Speed is impressive, but still trying to figure out how I can get an actual throughput of anywhere near the 40M advertised download speed.
member for 52 days, 1 visits, last login: 43 days ago
lodged 52 days ago
Comments:
|  linicxCaveat EmptorPremium
join:2002-12-03
United State
 ·CenturyLink
| Hmm? Advertised 40/5? I'm guessing from what you're saying, you are probably getting somewhere around 10/1 or maybe higher. As pointed out, several things can cause a problem: Such as exceeding the number of miles between the telephone office and your modem. Bad phone wiring in your house. **You do want to add inside wiring protection. That $7 per month is cheaper than paying $100 per visit when a CL employee checks it.**
CL may decide you need a different modern. You could possibly need a different router, or even a whole house filter rather than the inside jack splitter. Start by adding the inside wiring protection.
The first three years I lived in my house I replaced routers 2-3 times a year. I don't know why. I finally bought an ASUS 802.11 "N" and stopped having the problem plus the internet performance improved. When I switched and bundled the phone the 10/512 was an unholy mess. The 512 would absolutely NOT support the converted ADSL to analog delivered over copper to the home digital phone. It is not cell, VoIP, POTS or even a good substitute, but could be and has been far worse. After CL upticked the phone to .768 (No the overhead is not .256kb), and the installer removed all phone splitter/filters on the phone jacks, added the whole house filter outside and upgraded the modem software I am happy to say most of the old bs issues the call center couldn't manage disappeared. Any issues I have today are outside my house and belong squarely on CenturyLink's (Central Office and equipment/installers/tech support/phone support/ D-A converter/software, etc.,) broad shoulders.
CL has some awfully nice people working for them and they are in the United States. Unfortunately it is a major chore to talk to anyone except first level support who will walk you through the same old "reboot your PC" nonsense support used twenty years ago. They will do it until you give up. I did not give up. I called my state commerce commission aka Public Utilities Board. I did receive the level of support I needed to fix the problems.
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Mac: No windows, No Gates, Apple inside | |
| | | Billing When I called to cancel my service, they seemed honest. Since then it has been a nightmare to get the billing correct. They promised a refund but instead sent another charge through my account. When I called in, they kept sending me to the wrong department and then left me on hold for an hour.
I WILL NEVER USE CENTURYFINK AGAIN!!! | |
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| Review by TerryBur - Location: Davenport,Scott,IA
- Cost: $79 per month (60 month contract)
- Install: about 4 days
- CenturyTel
Good "Awesome 18 hour turn-around on defective modem replacement."
Bad "Streaming Netflix/VUDU has lots of drops and strobing."
Overall "For the money it's OK. Tied to too many 'land-line' features that are never used which inflates the bottom line price."
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Had Mediacom cable but they priced themselves out of my house. The advertised 7Meg connection averages about 5.3Meg. Order, kit, delivery and support have been at a quality above anything Mediacom offered which was a pleasant surprise. Their response to replacing a bad modem was spectacular with the replacement arriving about 10 hours after authorization from support.
member for 11.5 years, 3000 visits, last login: 2 days ago
updated 52 days ago
Comments:
| Review by Voxxjin - Location: Dupont,Pierce,WA
- Cost: $115 per month (24 month contract)
- Install: about 6 days
Good "Cheaper than cable"
Bad "Speeds are not as good as cable"
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Just moved to the area (DuPont, WA) and really had the choice of either Centurylink (CL) or comcast for internet. Picked Centurylink because of the Direct TV tie in package. From the initial call to order service it took less than a week for the tech to come out and hook us up. There was a slight mix-up with the Direct TV part. Seems the CL rep decided that when I said I wanted the standard channels, he thought I wanted sandard definition quality and not the regular level of channels from Direct TV. But the Direct TV tech was able to correct that when he came. Seemed to work ok. The rep on the phone said were has 12Mg d/l speed. When I checked we only were hitting about 6. On top of that, every night out internet would go out (could not connect). But it would work normal by 7am the next morning. On the third night it happened, I called CL and I got a tech within a few minutes. After about 10 min we seemed to be able to connect but at a very low speed. The next night it happened again and I called again. Also got a rep within about 5 min. We spend about 30 minutes trying things and nothing worked. I had to end the call without resolution because I had to go. On the following night when it happened again, I spent another 30 minutes on the phone. We tried more things. Nothing worked. They then finally set up another appointment for a tech to come out and check on it. Two days later the tech came out and ended up giving us a dedicated line for the internet. Speeds are at about 12 and I can now surf past 9pm. One of the reps also told me that CL is planning on upgrading the lines again in the next few months and to call back and check to see if faster speeds are available. Total price is about $115/mo for phone, internet and Direct TV. Much cheaper than what I had in Texas with Time Warner. We had some issues as I mentioned at the start-up but things appear to be working now to my satisfaction. Last week I was doubting my decision when I was having troubles but I am feeling better now.
UPDATE: its been a few weeks since our issues. Everything has been working just fine. The speed is still there and haven't had any drops on the internet. I am currently satisfied with CL.
member for 3.7 years, 1279 visits, last login: 1 days ago
updated 72 days ago
Comments:
| Review by ArizonaSteve - Location: Apache Junction,Pinal,AZ
- Cost: $60 per month
- Install: about 2 days
- Qwest
Good "The new fiber network works well with 20mb down, 0.8Mb up."
Bad "No problems really except for their website."
Overall "It's the only option in my area."
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It worked really well on the new fiber network at first with consistent 20 mb download speeds and 0.8mb up but it only lasted about a month then it went out over the weekend but was fixed promptly and has been fine since then.
They didn't get the billing right at first and I got a bill of $115 instead of $60 but was fixed when I called them and it seems to be correct now. Their online payment web site isn't secure either, according to both I.E. and Chrome and if I try to contact Support online it won't open the chat box. I set up automatic Bill Pay to take care of it every month and it's been fine.
Update 6/12/2013: Last month I went online to see if I could get a faster upload speed and found that 5mb was available at no extra charge so I signed up for that. They said it would be ready on wednesday the 22nd but I checked on Monday morning the 20th and it was working at the faster speed already without any fuss! The website is still a mess though, a couple of times it took me to a blank white page and once to a page with nothing but an ad for DirecTV with no way to get back but I finally managed to get the speed changed. At least I think it was changed because there doesn't seem to be any way to find out exactly what you signed up for until they do it later but the speed did actually change to 5mb so I guess it went through without any problems although I haven't seen the bill for the new service yet.
member for 9.6 years, 1004 visits, last login: 9 days ago
updated 115 days ago
Comments:
| | centurylink ya their site is Broken as of now and has been for a few weeks they have yet to make any repairs to that but then why should they when they don't bother to fix any thing else they have | |
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| Review by TheSlayer - Location: Colorado Springs,El Paso,CO
- Cost: $37 per month
- Install: about 5 days
- Qwest
Good "Good price, does what it promised"
Bad "Not much, speeds seem to vary"
Overall "Good value"
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I signed up for the "price for life" deal back in 2007, and they haven't been able to pry it away from me yet. They do bombard me with mail offers for faster speeds at the same price, but the fine print always says that the price is "for twelve months" or whatever. I'll stick with the sure thing, thank you very much. I am a heavy Internet user, and my speeds of roughly 1200 dl/550 ul (which roughly are what they promised) are decent but kind of annoying at times when I have to dl large files. For daily tasks like browsing and even phone service (I have an Obie over my broadband) the speeds just barely suffice. They are adequate for my needs, without being at all luxurious, which is ok since I don't watch many movies online and so forth.
I have nothing bad to say about CenturyLink. The few times I contacted them on the phone (e.g., my modem was dying and they gave me instructions for a switch), they were extremely helpful. Once in a great while I lose connectivity for a while. I had Comcast cable before this, and, while this service is slower, it also is much more stable. There are many fewer mysterious outages. When my Century Link does go down, it usually is only for a few minutes at a time.
It would be nice if I had some option to upgrade my service within the terms of my agreement with Century Link, i.e., pay a bit more for a faster speed while retaining the (then slightly higher) price for life guarantee. I won't even try that because I've read horror stories about Century Link agreeing to that sort of amended deal, but then yanking the price guarantee. I guess I'm stuck, but that's my decision. As I said, the speeds are good enough, even though youtube videos pause and some pictures take a bit of time to load (though way better than during my 52k days, which I do not remember fondly).
The choice here are not terrific, it's either DSL or Comcast cable (or Skybeam, which I've heard bad things about). While I prefer cable's speeds, Comcast just charges exorbitant fees, and I would lose connection on some evenings and Comcast support would deny any problems whatsoever - then the connection would magically be there again the next morning. I couldn't even get the fastest DSL speeds through Century Link if I wanted, because I'm not close enough to the CO, so what I have will have to do. I suppose the most positive thing I can say about Century Link is that it's easy for me to get upset if my Internet connection doesn't work well, and I'm not at all upset at Century Link. In fact, I'm kind of fond of them. That should tell you something right there.
Century Link has turned into something like a utility for me - it does what it does, just good enough to not be annoying, and just plain works. Setup was easy, though synching up the modem is a bit complicated. I was fortunate to notice my modem was dying and contact them for detailed instructions while I still had phone service, otherwise, it would have been vastly more difficult (you have special passwords or whatnot that you have to enter which, if you don't have them written down from when you installed the service years ago, you're completely out of luck).
There aren't many extras with this service - you get the connection, and that's about it. I kind of resent having to pay an extra $5/month line fee to Qwest for use of the telephone line, but in this world everyone has their hand out and I understand that. My Century Link service works as it should, and so to me it is a good service.
member for 12.7 years, 22 visits, last login: 160 days ago
updated 160 days ago
Comments:
| | Can't load pages or web sites for days now...Sucks There has to be a Century Link Internet connection issue....Please fix this crap...I can't load iracing or sites with no pictures or video's not loading and stop half way through, frustration as hell.....One time it loads next time not.....fix your equipment......fix your issues....I pay for 10mb download and still crawling speeds and no connections to servers......this stuff sucks the big one.....usually always after thunderstorms in the area.....Century link losing equipment by lighting or what? Just get the internet up and running.....where is the next big thing coming from the internet.....being very idle over the last 5-10 years....with no big developmental of better broadband and faster speeds......come on Century Link, lets get our act together.... | |
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| Review by JimW - Location: Mamou,Evangeline,LA
- Cost: $110 per month (24 month contract)
- Install: about 10 days
Good "Speed/Reliability/Service"
Bad "None, yet"
Overall "Two thumbs UP!"
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When we moved into a newer/bigger house here in Mamou, we reexamined available non-satellite intenet. We had tried Suddenlink at the old house in Mamou, but found 3 Mb/s unsatisfactory. After we purchased a house in another part of town, we learned that Centurylink 10 Mb/s was avaiable and slightly cheaper. We also installed DirecTV. Way better TV and internet.
member for 2.2 years, 1 visits, last login: 176 days ago
updated 176 days ago
Comments:
| | Complaint  4/15/13 - I am an oral cancer survivor and have fluctation in my voice as I only have 79% of my speech since mega radiation and chemo.
I am a senior and prefer to pay my bill via phone. On 3/27/13 the day my bill was due I tried to pay with the free recorded voice payment. The recorded message gives you the option of saying yes or pushing 1 or saying no and pushing two. This entire process goes through the same procedure ever month. It has your name, address, phone number 3 additions code numbers, last 4 of your social, date of birth and the same checking account that you have used previously. You get to spend about 5 minutes with all the same BS month after month and at the very end the rockets scientist that came up with this plan DOES NOT give you the option of pushing #1 for yes but insists you SAY yes for the amount specified. For what ever reason there are times when it does not accept my yes answer and then cuts me off and end the process with me not paying my bill (I am sure I am not the only older person that may have a voice problem).
On 3/29, I spoke to a Supervisor Wit an ID number I will not reveal although I do have it, she comes on tells me she will not charge me the what$$ and will take the payment and then gives me a confirmation number.
4/4/13 I receive a letter from Century link stating that a $10 returned check charge will be added to my account and I should call 1 800 423 8994 for any further questions. Fist I call my bank as I am never over drawn and the bank assures me that I am not and that the payment was never submitted. I ask the bank lady to please stay on the line with me as I was going to do a 3 way with century link. We do a 3 way with Financial Service on 4/9 with a Jessica again I do have her ID but will not reveal and she confirms with the bank lady that the first CS rep made an error and must have submitted an incorrect bank number but she was going to fix it and gives me a confirmation #.
On 4/15 I get a bill in the mail stating that I owe $165.05 (my original amount was $86.56), I almost fell over. I called and asked to speak with a supervisor who RUDELY explained that I should have looked at the date of the billing and I would have known the issue was resolved and that if I did not like the way it was handled I should either send my payment with a stamp or pay on line.
To say incompetence is an understatement of the century, SUPERVISORS NO LESS. The last young man I spoke to talked to me as if he were doing me a favor and that mistakes happen and I should like it or take the stamp option or the on line option or seek another provider. Yes, I also have his name and ID number. It was like pulling teeth from him to get any information as to who I could take this to as he insisted there was not corporate toll free or otherwise phone number and the only other option to file a complaint was to write to this address:
Executive Office
930-15th Street
11th floor
Denver, Colorado
I asked if I should address it to Century Link or Qwest and was told Executive Office was sufficient.
I write this review for several reasons:
1. To make a complaint about the very last yes without the option of pushing the number one or JUST DELETE THE LAST YES TO AVOID THE hassle caused by incidents like this. Does Century Link think Santa is going to pay my monthly phone bill? They have all the same information and same bank account every month. As for the response of the amount must be confirmed why not allow the last number 1 to be confirmation of the amount instead of cutting of the person.
2. Train you CS and employees better
3. Although the first two women were not rude only incompetent, the last male CS (Escalation) was a hard core jerk. He had the adasaty to not only talk down to me but tell me to buzz off if I did not like it and pay for a stamp or go on line. Real class (last) act, don't you think?
Now do I think this will happen again, I am sure of it. I would really like anyone else who has had problems with payment because of their voice not being accepted at the end and cut off to please write via email or address if this is even a ligitament address. | |
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