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Review by audreyapp 
member for 11.3 years, 27 visits, last login: 4 years ago
updated 4 years ago
 80000
 Contract price not specified.  Verizon (ex GTE) "No longer in service." "No longer in service." "No longer in service."
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No longer in service.
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 Review by mlong
member for 11.7 years, 3652 visits, last login: 1 days ago
updated 6.7 years ago
- Phoenix,Maricopa,AZ
- $49 per month
- (month by month)
 about 35 days- Qwest
- CLEC party: Covad
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 Review by gmracing
member for 11.2 years, 920 visits, last login: 6.3 years ago
updated 8.9 years ago
- Wheaton,Dupage,IL
- $79 per month
- about 90 days
- Ameritech
- CLEC party: Covad
- "Connection speed. ADSL 1500/380 = Average 1300/300"
- "Installation was a 3 month nightmare."
- "Bazillion is no longer in business..."
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No longer in business...
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Review by Regulator205
member for 11 years, 81 visits, last login: 5.3 years ago
lodged 11 years ago
- Lake Stevens,Snohomish,WA
- $79 per month
- Verizon (ex GTE)
- CLEC party: Covad
- "The 'free' long distance WAS nice..."
- "Too bad they went bankrupt on all of us"
- "They suck BIG TIME"
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Is a bunch of crap. They went bankrupt just a month and a half after I
signed up for 1.5mbps down/368up ADSL from Covad. Unfortunately, they were
also my long distance provider. Luckily Covad.net has their 'safety net' in
place to pick up users who's ISPs go bankrupt. Now I'm a direct Covad
customer, straight through their routers (Bazillion's were less stable and
significantly slower). It's a pleasure to be away from Bazillion. I just
hope they don't run off with my "rebate" for installation. TRM
Tony R. Myhre
chilywil01@covad.net
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Is a bunch of crap. They went
bankrupt
just a month and a half after I signed up for 1.5mbps down/368up ADSL
from
Covad. Unfortunately, they were also my long distance
provider.
Luckily Covad.net has their 'safety net' in place to pick up users who's
ISPs go
bankrupt. Now I'm a direct Covad customer, straight through their
routers
(Bazillion's were less stable and significantly slower). It's a
pleasure
to be away from Bazillion. I just hope they don't run off with my
"rebate"
for installation. TRM
Tony R.
Myhre
chilywil01@covad.net
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Review by GVB
member for 11 years, 2 visits, last login: 11 years ago
lodged 11 years ago
- Edmonds,Snohomish,WA
- $49 per month
- (12 month contract)
- about 20 days
- Verizon (ex GTE)
- CLEC party: Covad
- "Intitial Sales Pitch was Convincing"
- "No support, no service."
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Bazillion is gone, without warning, and with our money. They are STILL charging us for their service! Anyone who was a Bazillion customer is urged to contact their credit card company and cancel payment on anything to Bazillion! Something tells me that they will find a way to cash their checks despite being out of the DSL business.
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Review by (hidden by request)
(review was emailed from domain taricco.com)
lodged 11 years ago
- Long Beach,Los Angeles,CA
- $110 per month
- (12 month contract)
- Verizon (ex GTE)
- CLEC party: Covad
- "Fastest Install Ever"
- "Too bad it never worked."
- "Hope owners wind up in jail or courts for eternity."
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1-17-01 Review for Bazillion in Long Beach CA area zip 90813
They have never been up after install and they cannot be reached by any type of
phone. Their website www.bazillion.com is down as well.
They have always been next to impossible to reach but now they've fallen of
the edge of the Earth.
found out they went down Jan 12 2001 with no notice and just pulled the plug on the whole operation.
I would venture that they are down and out and will never get up.
They are provided through Covad and they are no help at all either.
I think the whole flakey ISP thing is just a fraud to collect sum money and skate with the loot before the CLECs (Covad, Northpoint, Rythyms) or the customers catch up with them. The operators are criminals in every way.
Buyer beware.
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 Review by Kwinston
member for 11.4 years, 250 visits, last login: 5 days ago
updated 11 years ago
- Tinley Park,Cook,IL
- $49 per month
- (12 month contract)
- about 50 days
- Ameritech
- CLEC party: Covad
- "Coordination and knowledge of Bazillion & Covad"
- "Ameritech"
- "OUT OF BUSINESS"
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FINAL UPDATE (1/15/01)
On 1/13/01 received email from Bazillion stating that they are no longer going to service my DSL line. They said to contact Covad or Speakeasy to switch ISP without interruption. Speakeasy want's $89.95 month and Covad want's $64.95 a month. All other ISp's, I would have to go throught the normal DSL installation wait times. (B.S) On 1/15/01, my DSL connection with Bazillion is terminated. Hurray to Bazillion for the gracious 2 day warning. Now I'm writing this post while connacted at a whopping 26.4kbps (yawn yawn yawn). I will sign up for Covad today, because they are giving me a 1 month grace period to back out of the annual contract. If I can find a new ISP in the next day or two, MAYBE I can be up and running with them before the month with Covad is up.
NEW RATINGS: 0 0 0 0 0 0
Update: (1/10/01) I am sorry to read all of the negative posts about Bazillion. I have been up and running for 3 months and report no problems. I have never had any down time and my email has never been down either. Last week, I added another email address. Customer Care picked up on the first ring and had the new email address added immediately. I find it hard to believe that everyone is being truthful who post reviews on DSLreports . Yes, some people will have problems (some even major) but a good deal should be having the same results that I have. I have recommended Bazillion to 4 other friends in the Chicago area (11/00) and they all have had the same great experience with Bazillion that I have.
Yes, it is true that Bazillion does not offer DSL anymore. They are still an ISP for existing customers. I have to repeat, their service has been excellent and I have not seen any decrease in service since they stopped offering new DSL accounts.
The 400 minutes of free long distance every month, has been as advertised. Awesome deal. Good luck everyone else on your search for DSL.
Original message:
ordered 144k IDSL ( I am 22,000 feet from the CO) for $49.99 amonth plus an additional $2.00 a month for a second IP address. I am on a one year contract. My speed is usually around 124-133k download & upload.
Would of been up and running in 17 days if not for Ameritech. Ameritech came out on 2 occassions and failed to deliver the loop in the telco box. They finally delevered it on the third try, but I was still not up and running. Covad came out two weeks later and discovered that the Ameritech tech never plugged the telephone wire into the jack inside the telco box. Bazillion and Covad were always keeping me informed by email.
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Review by surfm
member for 11.2 years, 107 visits, last login: 8.5 years ago
updated 11 years ago
- Hollywood,Broward,FL
- $49 per month
- (12 month contract)
- about 45 days
- Covad
- CLEC party: Covad
- "NONE"
- "ABSOLUTLY NO CUSTOMER SUPPORT"
- "STAY AWAY VERY FAR AWAY - THEY WILL TAKE YOUR MONEY AND LEAVE YOU STRANDED"
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THEY HAVE ABSOLUTLY NO CUSTOMER SUPPORT
THERE IS NO ONE ANSWERING THE PHONES
BAZILLION REPORTS OUTAGE - 12-28-00 VERY SUSPICIOUS - SOMEONE CALL THE FCC
well came home with lots of internet work todo
and when pc goes on no internet , so i called
bazillion and they say sorry 36-72 hour outage
MORE LIKE 2-3 Day delay before they go under
BAZILLION SUCKS - THEY WITHDREW THERE 400 MINUTES LONG DISTANCE - AND SHOULD BE PROSECUTED FOR FALSE ADVERTISING
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Review by witfits
member for 11.1 years, 13 visits, last login: 10.8 years ago
lodged 11.1 years ago
- Rockville,Montgomery,MD
- $49 per month
- (12 month contract)
- Verizon
- CLEC party: Covad
- "You will not find a more sorry DSL Story! Flashcom, Rhythms, Bazillion, COVAD, Verizon."
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Acquiring DSL should be much simpler. Clearly, companies with questionable
integrity, immaturity in their business practices and lack of experience
with customer satisfaction seem to have proliferated the DSL industry.
Here's my continuing story of obtaining DSL access....
07/02/2000 - Sign up via Flashcom's website.
07/11/2000 - Information packet from Flashcom received in the mail.
08/29/2000 - Call from Rhythms to schedule line installation for September
15, 2000. Adult, 18 or over, must be at home for inside installation.
Discussion reveals my incorrect address. Rep claims account updated.
09/15/2000 - Wait at home, nobody shows. Call to Flashcom indicates Verizon
on strike. A simple phone call would have been nice.
10/02/2000 - Call from Flashcom. Line installation will occur on October 05,
2000.
10/05/2000 - Wait at home, nobody shows. Call to Flashcom indicates the loop
was connected to the wrong address. Flashcom will call back to reschedule.
10/26/2000 - I send email to Flashcom. When will Verizon be scheduled?
10/27/2000 - email from Flashcom. Verizon will be there on October 31, 2000.
10/31/2000 - Verizon sends technician out. A new cable must be run from the
phone poll. Hmmm, before we do all that could you test the loopback from the
poll? No can do. The day ends and the loopback fails. There is 'Customer
Provided Equipment' (CPE) on the line.
11/15/2000 - I finally call Flashcom to determine if a cable modem solution
might be better for me. By the way, I'm all of a sudden scheduled for
loopback testing tomorrow, November 16, 2000.
11/16/2000 - Wait at home. Verizon technician comes to test the loopback.
Same problem condition that existed on 10/31/2000.
11/16/2000 - Call to Flashcom. Now their call taker's rudeness and
incompetence starts. None of the supervisors will call me back either.
11/20/2000 - Wait at home. Verizon technician shows up. This man is very
experienced and has a will to get this working for me. Still, his equipment
shows CPE on the loop somewhere.
11/21/2000 - Wait at home. Same Verizon technician tries different cable
pairs. Still sees CPE. Calls the Central Office (CO) to have them remove the
Rhythms switch. CPE indication goes away. Hmmm, he calls Rhythms and finally
gets somebody who can talk to him at his technical level. They agree the
loop has passed.
11/22/2000 - Flashcom says to call Rhythms to schedule the modem
installation. Huh? I can't figure out who I'm doing this deal with. Hoping
to expedite the completion, I send email to supervisor at Flashcom asking
them, given the circumstances, could they broker the finalization of the
deal. Sorry, they wish me the best of luck.
11/22/2000 - Call Rhythms. They'll be off Thanksgiving Holiday and will
still need 6-8 days of testing before they can schedule.
11/27/2000 - Call Rhythms. They have a recorded message. "A Business issue
has arisen between Flashcom and Rhythms. We are unable to process any
requests. We are working diligently to resolve the situation." I sent email
to Flashcom asking for advise.
11/27/2000 - Call Flashcom. Due to high call volume can't take my call. Call
back at a later date.
11/27/2000 - Send e-mail to supervisor at Flashcom. Based on situation,
should I begin looking for another ISP?
11/28/2000 - Call Flashcom. Speak to call taker. I was instructed to call
back in a week and the negotiations between Flashcom and Rhythms should be
finalized.
11/28/2000 - Received e-mail response from supervisor at Flashcom. "We can't
guarantee or promise any dates. If you do decide to go with another ISP
please let us know so we can cancel the order. There will be no penalties to
you. We apologize for the lack of detail. Please let us know what you
decide."
11/29/2000 - Contact Bazillion. Sign up for their DSL service. The CLEC for
Bazillion is Covad.
11/30/2000 - Contact Covad to verify as much information as possible. They
had the wrong e-mail address for me.
11/30/2000 - Hmmm. Better check Bazillion information. Yes, they had the
wrong street address.
12/04/2000 - Call Flashcom. Still no change. The relationship between them
and Flashcom is still under discussion.
12/05/2000 - Receive date for install of Covad loopback.
12/05/2000 - Send e-mail to Flashcom to cancel order. Asking them to please
release the pair to Covad.
12/07/2000 - Wait at home. Verizon technician shows up. I show him to the
NID. I explain that the loop had passed and this should be easy. He spends
all day trying to get it going. He gives me the technical explanation. The
lines are crossed. He has to turn it over to the cable guys. Okay, Verizon
seems to be the root of the major confusion. I guess if you must allow
competition on your lines you can, at least, make it very difficult for
them. Or, Verizon is extremely disorganized. I wonder who is eating the cost
for these Verizon technicians, and I use the term loosely, to spend hours
upon hours trying to connect two wires.
12/07/2000 - Inquiry from my neighbor. His 56K line is mysteriously down.
Coincidence perhaps?
12/08/2000 - I call Covad. They inform me that the loop has passed and they
will test the line all weekend. I should call Monday to see if the tests are
still passing. If so, I can schedule another day off so they can install the
modem. Joy!
I know what will happen now. Since Verizon couldn't keep a clean pair for
more than 10 days I expect my DSL connection, if I ever get it, will go up
and down more than the sun. If I ever get DSL, I will run frequent speed and
connectivity tests. I will use these metrics when I have to try to get my
bill pro-rated.
12/11/2000 - I called Covad. They informed me that the test, over the
weekend, has failed. They give Verizon 5-7 days to fix the problem. After
that they'll escalate to their 'short term facilities'. I'm really thinking
Verizon will soon be offering DSL. Even though Verizon is supposed to be
allowing competitive business they are making it difficult/impossible for
any other DSL provider. Or, in some areas, their lines are very improperly
configured and they can't figure it out.
12/12/2000 - Covad sends email scheduling the modem install for December 13,
2000.
12/12/2000 - Covad sends email canceling the modem install. I call them to
find out why and they claim Bazillion has requested the cancellation.
12/12/2000 - I call Bazillion, they don't know why it happened. I ask if
they can pull the all-stop on the cancellation. They try, I should call
Covad later to see if they were successful.
12/12/2000 - Voice mail from Rhythms... Yes Rhythms. They have scheduled
their modem install for December 14, 2000. I left voice mail for them to
call back.
12/12/2000 - Climb Texas Tower.
12/12/2000 - Call Covad. The line has been decommissioned by Verizon.
12/12/2000 - Start over. High speed cable not available in my area. Fill out
order form on Bazillion site.
12/13/2000 - Call from Rhythms. Is December 14, 2000 good for me to be at
home for the modem install? I asked if they could run a loopback test on the
line to verify that it's still good. They said yes.
12/13/2000 - Call Flashcom several times. Each time the call volume is too
high to accept any calls. Call Rhythms again. Now they can't give me any
information. Suggest I call Flashcom. They give me a different number and I
get through to Flashcom. They indicate everything is a go. So what about the
email I have from the Flashcom Supervisor confirming my cancellation? I'm
still leery about the loop too. Flashcom gives me a different number for
Rhythms. I call Rhythms again asking if they would test the line. It passes.
They confirm delivery of modem tomorrow. They indicate the whopping speed
will be 144/144. Covad is promising 640/128.
12/13/2000 - E-mail from Covad. They've scheduled the loopback test for
December 21st. You see what's going to happen here don't you? I'll either
get two DSL lines or one will stomp on the other. My word, can you imagine
how this will confuse things? I'm sure Verizon is happy though. I wish I
could see the ticket for their bills back to the CLECs.
12/14/2000 - Wait at home. Rhythms sub-contractor shows up with DSL modem.
Loopback fails, of course. His call to Rhythms indicates the loop is run to
the wrong address. This despite my calls to Flashcom and Rhythms yesterday.
Both of them indicated the loop was good and everything should be fine. Of
course, Verizon can now bill the CLEC more money to come back out.
12/21/2000 - Verizon is a no-show.
12/22/2000 - Verizon shows up. Call from Covad. Can I be here at 2:00 P.M.
so the COVAD Technician can install the modem? Yes! COVAD technician shows
up at 1:15 P.M. DSL is working by 1:30 P.M. By 1:45 P.M. my connection
drops. Call COVAD, they say call Bazillion. Call Bazillion, they say the
order was cancelled and can't explain why. They suggest I find another DSL
provider since they don't believe COVAD is trustworthy. Further, they're no
longer an ISP in my area so don't re-sign up. Go to COVAD's web site to
start over. So, I've been trying to get DSL for 6 months. In one day the
phone company came and installed the loop. The provider came and installed
the modem. I used DSL, the order was cancelled and the loop was
de-commissioned.
Summary...
Number of days waiting at home - 9
Months waiting for DSL - 6
Installation complete date - n/a
Recommendations...
Don't set your expectations that this process is easy.
Expect that the install will take several months to complete.
Question every conceivable problem you could imagine.
Don't expect Flashcom, even though you're doing the deal with them, to have
any sort of desire to really want to help you.
Don't expect that ISP has strong relationships with the local DSL carriers,
i.e. Rhythms, Covad.
Don't assume the telephone company will provide you with a reliable loop to
the CO. Expect them to send a technician with no DSL experience. It's a much
different technology than analog voice.
Send questions/responses to witfits@yahoo.com
GO WITH CABLE!
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Review by jerrya
(review was emailed from domain wj-asys.com)
lodged 11.1 years ago
- Littleton,Jefferson,CO
- $50 per month
- (3 month contract)
- Qwest
- CLEC party: Covad
- "Cancelling my order was good, eveything else hurt"
- "Bazillion = Larry; Covad = Curly; Qwest = Moe. In this wild and wacky movie, Moe is the smart one."
- "These guys created more heartburn than Aunt Gertie's Beejeezus Texas Style Four Alarm My Tongue Is On Fire Chili."
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Can't really say how good they are, still waiting for service. Placed
order 20 Sept 2000 and still waiting. Qwest (formerly US West or U
SWorst, does that make it Qworst?) installed line and tested it (it
passed) several weeks ago. Covad and Bazillion gave me several install
dates for inside work, then they keep rescheduling. Guess I'll never
find out, will be cancelling order very soon. Current (last) date given for
install is now 8 Jan 2001. Could build a custom house or car in that
time. 3.5 months wait? No way, opting out of their BS. By the way
Customer Service is called "Customer Care", another modern myth is
created. Don't think these guys suck, they are not talented in any
areas..
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