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Review by Regulator205 
Posted: 8.8 years ago
member for 8.8 years, 81 visits, last login: 3.1 years ago
 Lake Stevens,Snohomish,WA
 $79 per month
 Verizon (ex GTE)
CLEC party: Covad
 "The 'free' long distance WAS nice..."
 "Too bad they went bankrupt on all of us"
 "They suck BIG TIME"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
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Is a bunch of crap. They went bankrupt just a month and a half after I
signed up for 1.5mbps down/368up ADSL from Covad. Unfortunately, they were
also my long distance provider. Luckily Covad.net has their 'safety net' in
place to pick up users who's ISPs go bankrupt. Now I'm a direct Covad
customer, straight through their routers (Bazillion's were less stable and
significantly slower). It's a pleasure to be away from Bazillion. I just
hope they don't run off with my "rebate" for installation. TRM
Tony R. Myhre
chilywil01@covad.net
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Is a bunch of crap. They went
bankrupt
just a month and a half after I signed up for 1.5mbps down/368up ADSL
from
Covad. Unfortunately, they were also my long distance
provider.
Luckily Covad.net has their 'safety net' in place to pick up users who's
ISPs go
bankrupt. Now I'm a direct Covad customer, straight through their
routers
(Bazillion's were less stable and significantly slower). It's a
pleasure
to be away from Bazillion. I just hope they don't run off with my
"rebate"
for installation. TRM
Tony R.
Myhre
chilywil01@covad.net
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Review by GVB
Posted: 8.8 years ago
member for 8.8 years, 2 visits, last login: 8.8 years ago
Edmonds,Snohomish,WA
$49 per month (12 month contract)
 about 20 days
Verizon (ex GTE)
CLEC party: Covad
"Intitial Sales Pitch was Convincing"
"No support, no service."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
Bazillion is gone, without warning, and with our money. They are STILL charging us for their service! Anyone who was a Bazillion customer is urged to contact their credit card company and cancel payment on anything to Bazillion! Something tells me that they will find a way to cash their checks despite being out of the DSL business.
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Review by (hidden by request)
Posted: 8.8 years ago
(review was emailed from domain taricco.com)
Long Beach,Los Angeles,CA
$110 per month (12 month contract)
Verizon (ex GTE)
CLEC party: Covad
"Fastest Install Ever"
"Too bad it never worked."
"Hope owners wind up in jail or courts for eternity."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
1-17-01 Review for Bazillion in Long Beach CA area zip 90813
They have never been up after install and they cannot be reached by any type of
phone. Their website www.bazillion.com is down as well.
They have always been next to impossible to reach but now they've fallen of
the edge of the Earth.
found out they went down Jan 12 2001 with no notice and just pulled the plug on the whole operation.
I would venture that they are down and out and will never get up.
They are provided through Covad and they are no help at all either.
I think the whole flakey ISP thing is just a fraud to collect sum money and skate with the loot before the CLECs (Covad, Northpoint, Rythyms) or the customers catch up with them. The operators are criminals in every way.
Buyer beware.
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 Review by Kwinston
UPDATED: 8.8 years ago
member for 9.2 years, 234 visits, last login: 88 days ago
Tinley Park,Cook,IL
$49 per month (12 month contract)
about 50 days
Ameritech
CLEC party: Covad
"Coordination and knowledge of Bazillion & Covad"
"Ameritech"
"OUT OF BUSINESS"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
FINAL UPDATE (1/15/01)
On 1/13/01 received email from Bazillion stating that they are no longer going to service my DSL line. They said to contact Covad or Speakeasy to switch ISP without interruption. Speakeasy want's $89.95 month and Covad want's $64.95 a month. All other ISp's, I would have to go throught the normal DSL installation wait times. (B.S) On 1/15/01, my DSL connection with Bazillion is terminated. Hurray to Bazillion for the gracious 2 day warning. Now I'm writing this post while connacted at a whopping 26.4kbps (yawn yawn yawn). I will sign up for Covad today, because they are giving me a 1 month grace period to back out of the annual contract. If I can find a new ISP in the next day or two, MAYBE I can be up and running with them before the month with Covad is up.
NEW RATINGS: 0 0 0 0 0 0
Update: (1/10/01) I am sorry to read all of the negative posts about Bazillion. I have been up and running for 3 months and report no problems. I have never had any down time and my email has never been down either. Last week, I added another email address. Customer Care picked up on the first ring and had the new email address added immediately. I find it hard to believe that everyone is being truthful who post reviews on DSLreports . Yes, some people will have problems (some even major) but a good deal should be having the same results that I have. I have recommended Bazillion to 4 other friends in the Chicago area (11/00) and they all have had the same great experience with Bazillion that I have.
Yes, it is true that Bazillion does not offer DSL anymore. They are still an ISP for existing customers. I have to repeat, their service has been excellent and I have not seen any decrease in service since they stopped offering new DSL accounts.
The 400 minutes of free long distance every month, has been as advertised. Awesome deal. Good luck everyone else on your search for DSL.
Original message:
ordered 144k IDSL ( I am 22,000 feet from the CO) for $49.99 amonth plus an additional $2.00 a month for a second IP address. I am on a one year contract. My speed is usually around 124-133k download & upload.
Would of been up and running in 17 days if not for Ameritech. Ameritech came out on 2 occassions and failed to deliver the loop in the telco box. They finally delevered it on the third try, but I was still not up and running. Covad came out two weeks later and discovered that the Ameritech tech never plugged the telephone wire into the jack inside the telco box. Bazillion and Covad were always keeping me informed by email.
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Review by surfm
UPDATED: 8.8 years ago
member for 9 years, 107 visits, last login: 6.3 years ago
Hollywood,Broward,FL
$49 per month (12 month contract)
about 45 days
Covad
CLEC party: Covad
"NONE"
"ABSOLUTLY NO CUSTOMER SUPPORT"
"STAY AWAY VERY FAR AWAY - THEY WILL TAKE YOUR MONEY AND LEAVE YOU STRANDED"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
THEY HAVE ABSOLUTLY NO CUSTOMER SUPPORT
THERE IS NO ONE ANSWERING THE PHONES
BAZILLION REPORTS OUTAGE - 12-28-00 VERY SUSPICIOUS - SOMEONE CALL THE FCC
well came home with lots of internet work todo
and when pc goes on no internet , so i called
bazillion and they say sorry 36-72 hour outage
MORE LIKE 2-3 Day delay before they go under
BAZILLION SUCKS - THEY WITHDREW THERE 400 MINUTES LONG DISTANCE - AND SHOULD BE PROSECUTED FOR FALSE ADVERTISING
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Review by witfits
Posted: 8.9 years ago
member for 8.9 years, 13 visits, last login: 8.6 years ago
Rockville,Montgomery,MD
$49 per month (12 month contract)
Verizon
CLEC party: Covad
"You will not find a more sorry DSL Story! Flashcom, Rhythms, Bazillion, COVAD, Verizon."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
Acquiring DSL should be much simpler. Clearly, companies with questionable
integrity, immaturity in their business practices and lack of experience
with customer satisfaction seem to have proliferated the DSL industry.
Here's my continuing story of obtaining DSL access....
07/02/2000 - Sign up via Flashcom's website.
07/11/2000 - Information packet from Flashcom received in the mail.
08/29/2000 - Call from Rhythms to schedule line installation for September
15, 2000. Adult, 18 or over, must be at home for inside installation.
Discussion reveals my incorrect address. Rep claims account updated.
09/15/2000 - Wait at home, nobody shows. Call to Flashcom indicates Verizon
on strike. A simple phone call would have been nice.
10/02/2000 - Call from Flashcom. Line installation will occur on October 05,
2000.
10/05/2000 - Wait at home, nobody shows. Call to Flashcom indicates the loop
was connected to the wrong address. Flashcom will call back to reschedule.
10/26/2000 - I send email to Flashcom. When will Verizon be scheduled?
10/27/2000 - email from Flashcom. Verizon will be there on October 31, 2000.
10/31/2000 - Verizon sends technician out. A new cable must be run from the
phone poll. Hmmm, before we do all that could you test the loopback from the
poll? No can do. The day ends and the loopback fails. There is 'Customer
Provided Equipment' (CPE) on the line.
11/15/2000 - I finally call Flashcom to determine if a cable modem solution
might be better for me. By the way, I'm all of a sudden scheduled for
loopback testing tomorrow, November 16, 2000.
11/16/2000 - Wait at home. Verizon technician comes to test the loopback.
Same problem condition that existed on 10/31/2000.
11/16/2000 - Call to Flashcom. Now their call taker's rudeness and
incompetence starts. None of the supervisors will call me back either.
11/20/2000 - Wait at home. Verizon technician shows up. This man is very
experienced and has a will to get this working for me. Still, his equipment
shows CPE on the loop somewhere.
11/21/2000 - Wait at home. Same Verizon technician tries different cable
pairs. Still sees CPE. Calls the Central Office (CO) to have them remove the
Rhythms switch. CPE indication goes away. Hmmm, he calls Rhythms and finally
gets somebody who can talk to him at his technical level. They agree the
loop has passed.
11/22/2000 - Flashcom says to call Rhythms to schedule the modem
installation. Huh? I can't figure out who I'm doing this deal with. Hoping
to expedite the completion, I send email to supervisor at Flashcom asking
them, given the circumstances, could they broker the finalization of the
deal. Sorry, they wish me the best of luck.
11/22/2000 - Call Rhythms. They'll be off Thanksgiving Holiday and will
still need 6-8 days of testing before they can schedule.
11/27/2000 - Call Rhythms. They have a recorded message. "A Business issue
has arisen between Flashcom and Rhythms. We are unable to process any
requests. We are working diligently to resolve the situation." I sent email
to Flashcom asking for advise.
11/27/2000 - Call Flashcom. Due to high call volume can't take my call. Call
back at a later date.
11/27/2000 - Send e-mail to supervisor at Flashcom. Based on situation,
should I begin looking for another ISP?
11/28/2000 - Call Flashcom. Speak to call taker. I was instructed to call
back in a week and the negotiations between Flashcom and Rhythms should be
finalized.
11/28/2000 - Received e-mail response from supervisor at Flashcom. "We can't
guarantee or promise any dates. If you do decide to go with another ISP
please let us know so we can cancel the order. There will be no penalties to
you. We apologize for the lack of detail. Please let us know what you
decide."
11/29/2000 - Contact Bazillion. Sign up for their DSL service. The CLEC for
Bazillion is Covad.
11/30/2000 - Contact Covad to verify as much information as possible. They
had the wrong e-mail address for me.
11/30/2000 - Hmmm. Better check Bazillion information. Yes, they had the
wrong street address.
12/04/2000 - Call Flashcom. Still no change. The relationship between them
and Flashcom is still under discussion.
12/05/2000 - Receive date for install of Covad loopback.
12/05/2000 - Send e-mail to Flashcom to cancel order. Asking them to please
release the pair to Covad.
12/07/2000 - Wait at home. Verizon technician shows up. I show him to the
NID. I explain that the loop had passed and this should be easy. He spends
all day trying to get it going. He gives me the technical explanation. The
lines are crossed. He has to turn it over to the cable guys. Okay, Verizon
seems to be the root of the major confusion. I guess if you must allow
competition on your lines you can, at least, make it very difficult for
them. Or, Verizon is extremely disorganized. I wonder who is eating the cost
for these Verizon technicians, and I use the term loosely, to spend hours
upon hours trying to connect two wires.
12/07/2000 - Inquiry from my neighbor. His 56K line is mysteriously down.
Coincidence perhaps?
12/08/2000 - I call Covad. They inform me that the loop has passed and they
will test the line all weekend. I should call Monday to see if the tests are
still passing. If so, I can schedule another day off so they can install the
modem. Joy!
I know what will happen now. Since Verizon couldn't keep a clean pair for
more than 10 days I expect my DSL connection, if I ever get it, will go up
and down more than the sun. If I ever get DSL, I will run frequent speed and
connectivity tests. I will use these metrics when I have to try to get my
bill pro-rated.
12/11/2000 - I called Covad. They informed me that the test, over the
weekend, has failed. They give Verizon 5-7 days to fix the problem. After
that they'll escalate to their 'short term facilities'. I'm really thinking
Verizon will soon be offering DSL. Even though Verizon is supposed to be
allowing competitive business they are making it difficult/impossible for
any other DSL provider. Or, in some areas, their lines are very improperly
configured and they can't figure it out.
12/12/2000 - Covad sends email scheduling the modem install for December 13,
2000.
12/12/2000 - Covad sends email canceling the modem install. I call them to
find out why and they claim Bazillion has requested the cancellation.
12/12/2000 - I call Bazillion, they don't know why it happened. I ask if
they can pull the all-stop on the cancellation. They try, I should call
Covad later to see if they were successful.
12/12/2000 - Voice mail from Rhythms... Yes Rhythms. They have scheduled
their modem install for December 14, 2000. I left voice mail for them to
call back.
12/12/2000 - Climb Texas Tower.
12/12/2000 - Call Covad. The line has been decommissioned by Verizon.
12/12/2000 - Start over. High speed cable not available in my area. Fill out
order form on Bazillion site.
12/13/2000 - Call from Rhythms. Is December 14, 2000 good for me to be at
home for the modem install? I asked if they could run a loopback test on the
line to verify that it's still good. They said yes.
12/13/2000 - Call Flashcom several times. Each time the call volume is too
high to accept any calls. Call Rhythms again. Now they can't give me any
information. Suggest I call Flashcom. They give me a different number and I
get through to Flashcom. They indicate everything is a go. So what about the
email I have from the Flashcom Supervisor confirming my cancellation? I'm
still leery about the loop too. Flashcom gives me a different number for
Rhythms. I call Rhythms again asking if they would test the line. It passes.
They confirm delivery of modem tomorrow. They indicate the whopping speed
will be 144/144. Covad is promising 640/128.
12/13/2000 - E-mail from Covad. They've scheduled the loopback test for
December 21st. You see what's going to happen here don't you? I'll either
get two DSL lines or one will stomp on the other. My word, can you imagine
how this will confuse things? I'm sure Verizon is happy though. I wish I
could see the ticket for their bills back to the CLECs.
12/14/2000 - Wait at home. Rhythms sub-contractor shows up with DSL modem.
Loopback fails, of course. His call to Rhythms indicates the loop is run to
the wrong address. This despite my calls to Flashcom and Rhythms yesterday.
Both of them indicated the loop was good and everything should be fine. Of
course, Verizon can now bill the CLEC more money to come back out.
12/21/2000 - Verizon is a no-show.
12/22/2000 - Verizon shows up. Call from Covad. Can I be here at 2:00 P.M.
so the COVAD Technician can install the modem? Yes! COVAD technician shows
up at 1:15 P.M. DSL is working by 1:30 P.M. By 1:45 P.M. my connection
drops. Call COVAD, they say call Bazillion. Call Bazillion, they say the
order was cancelled and can't explain why. They suggest I find another DSL
provider since they don't believe COVAD is trustworthy. Further, they're no
longer an ISP in my area so don't re-sign up. Go to COVAD's web site to
start over. So, I've been trying to get DSL for 6 months. In one day the
phone company came and installed the loop. The provider came and installed
the modem. I used DSL, the order was cancelled and the loop was
de-commissioned.
Summary...
Number of days waiting at home - 9
Months waiting for DSL - 6
Installation complete date - n/a
Recommendations...
Don't set your expectations that this process is easy.
Expect that the install will take several months to complete.
Question every conceivable problem you could imagine.
Don't expect Flashcom, even though you're doing the deal with them, to have
any sort of desire to really want to help you.
Don't expect that ISP has strong relationships with the local DSL carriers,
i.e. Rhythms, Covad.
Don't assume the telephone company will provide you with a reliable loop to
the CO. Expect them to send a technician with no DSL experience. It's a much
different technology than analog voice.
Send questions/responses to witfits@yahoo.com
GO WITH CABLE!
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Review by mikekanalas
Posted: 9 years ago
member for 9 years, 2 visits, last login: 9 years ago
Grayslake,Lake,IL
Contract price not specified.
"none"
"everything"
"don't even think of using them.."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
bazillion is the worst.... point number one..
1)the worst phone system in the world. pushing the number 1 every 20sec is not fun...(that's being cheap..no if and or butts)
2)if you do get thru
2)my newsgroup listing in netscape was not working but ie was, i called to ask about it and the tech support
person DO NOT KNOW HOW TO SET IT UP IN NETSCAPE...(((WOW)))
3)after that he said level 2 tech support would get back to me in TWO WEEKS!!! (( THEY NEVER DID)..
4)if you have more then two computers bazillion will lock up on you because they
DON'T KNOW HOW TO SETUP STATIC IP ADDRESSES CORRECTLY...
5)bazillion wants to blame all network problems on you..i had a modem hooked to a 8 port hub to computers
and they said it was my network...(helllooooo...can't get any more basic)..
6)now that i have been down 2 MONTHS!!!!!...i now own www.bazillionsucks.com......
7)they are unwilling to work with covad or any other partner......
i CAN GO ON but some people have to work for a living and can't take days or weeks off for there stupidity
www.bazillionsucks.com www.bazillionsucks.com www.bazillionsucks.com www.bazillionsucks.com
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Review by somebody2
Posted: 9 years ago
member for 9 years, 6 visits, last login: 8.6 years ago
Daly City,San Mateo,CA
$50 per month
about 21 days
SBC
CLEC party: Covad
"Friendly installation by Covad"
"My DSL is down for 10 days. Impossible to reach anyone at Bazillion."
"I'm sick and tired of calling and emailing 6 people at Bazillion and not getting any responses."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
My DSL is down for 10 days now.
No one at Bazillion answers the phone or returns my calls.
No one responds to emails.
Here is my email thread (no response to even one!):
--
From: Konrad Musial
To: chrism@bzln.com
Sent: Friday, November 24, 2000 1:55 PM
Subject: Fw: 6th request for support
I am out of DSL for a week and a half now and haven't hear from your support or customer service despite numerous phone calls and emails.
I would appreciate any help in this matter.
--
From: Konrad Musial
To: Bazillion Support ; sales@bazillion.com ; info@bazillion.com ; support@bazillion.com
Cc: rt@covad.com ; customercare@covad.com
Sent: Friday, November 24, 2000 1:20 PM
Subject: 6th request for support
Hello,
I am wondering if anything has changed in the status of my support case ?
I can't reach anyone on the phone and and your email support doesn't respond.
It's hard to believe how bad you are treating your customers.
But it's OK. I waited this long, I can wait longer. Just don't try my patience too long.
Oh, by the way, don't forget to credit me for the downtime.
Konrad
--
From: Konrad Musial
To: Bazillion Support ; sales@bazillion.com ; info@bazillion.com ; support@bazillion.com
Cc: rt@covad.com ; customercare@covad.com
Sent: Thursday, November 23, 2000 7:31 PM
Subject: Re: 5th request for support
Hi,
I'm reporting the problem for the 5th time.
My DSL connection is down for over 8 days now.
Please let me know when can I expect resolution.
Please also issue refund for the downtime.
Thank you,
Konrad Musial
--
From: Konrad Musial
To: Bazillion Support ; sales@bazillion.com ; info@bazillion.com ; support@bazillion.com
Cc: reviews@dslreports.com ; rt@covad.com ; customercare@covad.com
Sent: Sunday, November 19, 2000 11:05 AM
Subject: 4th request for support
Hello Bazillion,
My DSL has been down for over 4 days now.
I have not received any response to my requests and I cannot reach anyone at your support phone number.
Could you please resolve my case ASAP.
This time I am copying DSLReports.com and Covad support on this email.
Thank you,
Konrad Musial
--
From: Konrad Musial
To: Bazillion Support ; sales@bazillion.com ; info@bazillion.com
Sent: Saturday, November 18, 2000 11:45 AM
Subject: 3rd request for support
Hello,
I'm following up on my support issue.
What is the estimated time to restore my service ?
Thank you,
Konrad Musial
--
From: Konrad Musial
To: Bazillion Support
Sent: Friday, November 17, 2000 12:38 AM
Subject: Re: iDSL down
Hi,
My iDSL is down for over 2 days now.
Is any support available?
Konrad Musial
(Covad order 709648, Circuit Number 100-626-555)
--
From: Konrad Musial
To: Bazillion Support
Sent: Wednesday, November 15, 2000 11:47 PM
Subject: iDSL down
Hi,
We had a power outage last night (Tuesday) and since then my iDSL no longer works.
Any suggested solution ?
Thank you,
Konrad Musial
(Covad order 709648, Circuit Number 100-626-555)
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Review by ghost2345
UPDATED: 9 years ago
member for 9.6 years, 22 visits, last login: 8.4 years ago
Staten Island,Richmond,NY
$49 per month
about 60 days
Verizon
CLEC party: Covad
"month to month contract with $50 installation"
"tech support is awful"
"not worth the headache, look elsewhere"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
|
just wanted to update my review.. some time has passed.
i was wrong about tech support.. it's not bad, it DOES NOT EXIST!!!
service was ok for a while, they routed my through chicago (from NYC!!) and i was pinging 60-100.. all of a sudden i started pinging 250! i e-mailed them - nothing. called them - nothing. e-mailed them again and said if they don't fix it soon i'm cancelling my service - nothing!!! right now i'm in the process of looking for a different isp. i AM very glad i ordered their month-to-month plan so i don't have to wait a year to switch. don't sign with them!
//previous
when i first called them, i realized that i would not be able to get any kind of tech support from them. i called tech support and asked if the account came with a unix shell account - "what's a unix shell account?" ... i tried to explain and then gave up.
i ordered Covad's 608/128, living in NYC ($49 a month.) at first i was routed through seattle and my ping was hitting 250+. a few weeks ago they re-routed us through chicago, ping dropped to 60-120. i can live with that. for the past two days the service was down without any prior e-mail. grrr. other than that it's ok. month to month is the only reason i like it.
bottom line - get it if you're not sure, you can always cancel. service is ok, if you're near seattle or chicago. they're promising to add POPs all over east coast soon, let's hope. don't get it if you rely on tech support often.
lately they haven't been picking up the phone for tech support at all, i'm thinking of switching to a local isp. east coasters should look for another isp, or at least make sure that they have a POP set up near you.
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Review by (hidden by request)
Posted: 9 years ago
(review was emailed from domain mc.net)
Crystal Lake,Mchenry,IL
$49 per month (12 month contract)
Ameritech
CLEC party: Covad
"Pre-Sales Info"
"Almost everything"
"Dial-up may be slow but at least it works"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
Covad install was on time. The installer kept complaining that this was
a tough install. Left with connection supposedly working. Called
Bazillion and got through in one try (first and last time that
happened). After many attempts still not getting an IP address. My call
was escalated to the next level which may not actually exist since 2
days later I have heard nothing. Discovered that the Covad installer
hosed the phone jack so voice no longer works on it. Sent follow-up
emails with no response. Bazillion's phone support line constantly loops
back to the annoying greeting and eventually disconnects. No way to
leave a message or get into a queue. If I am not working in the next day
or so I'm going to cancel.
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Bazillion
