Review by gazinc - Location: Geneva, Kane, IL, USA
- Cost: $49 per month
- Install: about 18 days
- Ameritech
- CLEC party: Covad
Fast install No service at all after 6 days Who is to blame? Covad or Juno
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Service? What Service? Juno was great at the get go. I was up and running after just over two weeks. When the tech came to install, he said it was running to slow. He did a line test and said that there might be a bad connection. After 6 days, Ameritech came and check the line. They said all was OK, and the problem could be with Covad. After that, I had no service at all! After calling Covad, they said they would have to wait to hear from Ameritech. Well, the wait went on. After 4 day went past, and several calls, Ameritech came and tested the line. This time with me standing there. All check out OK again. Still, no service! Finally, on Monday morning, Covad calls to see if the service was working. I told them no, and it hasn't been for a week now. He told me they got the word back from Ameritech, and the line was OK, so they would send out an install tech to replace the modem. Two days later, at 7:30pm, in he comes. Installs a new modem, and still NO SERVICE! Tech makes a call, and runs a test, and blames Ameritech for not doing their job to conect the service, (which they had done, and checked twice) and tells me that they will have to open a trouble ticket with Ameritech to fix the line. I was told to be patient, it could take at least a week. The big question is, why isn't Juno pushing them more to get this fixed, and when can't Covad go and check there equipment at the central office? The bottom line is, I dumped the service and will sign up with someone else. member for 23.4 years, 13 visits, last login: 23.2 years ago lodged 23.4 years ago
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Actually that's pretty good serviceYou will be very lucky to find a company as responsive as Juno has been. Dsl is not easy to get up and running, I do it for a living. At least they were prompt. | |
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Re: Actually that's pretty good serviceThats great what you said. They are supposed to be prompt. That is what all the dsl wanna be slogans are. I ordered juno a month ago. BA came out twice, called covad after tellling they installed it. What do you know, Covad claims that they dont have the info, but when i called once they did and the other time they didn't. I dont know how good their service is but if they can't get thigns straight then i will have to cancel my service also. | |
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Could Problems be Regional?We currently installed Harvard.net at my workplace, but they currently provide only business class dsl. So I have been considering upgrading my home internet account from Juno dial-up to Juno Express DSL. Although there aren't a lot of reviews here, I get the sense that while customers along the east coast (Bell Atlantic/Verizon customers) from NY to Orlando seem pretty satisfied, the two scathing reviews both come from IL (Ameritech customers). I happen to be in the New England area and would like to know, are there any Juno Express in this area who have had problems to this degree? | |
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Review by ajmain - Location: Glen Ellyn, Du Page, IL, USA
- Cost: $49 per month (12 month contract)
- Install: about 21 days
- Ameritech
- CLEC party: Covad
Setup was fast. First 2 months went well. For the past month or so, speed has been well BELOW MODEM SPEED. It's a Covad problem, and Juno will let me out of my contract.
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Juno told me today that Covad is so far behind on its installations/etc that there's nothing they can do to improve my service. They think it'll get better in 4 - 5 weeks. Right now I get decent speeds overnight, but once business hours hit, I go to crawl speed. Sometimes I have so little speed that it's as if it's not even there. So now I'm looking for a new ISP. member for 23.5 years, 12 visits, last login: 23.3 years ago lodged 23.4 years ago
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Broadband provider vs. ISPCovad has been in the process of upgrading their switches. During the Verison strike, they could not continue with the work, but, Covad and their resellers continued to take new orders which simply overloaded these switches . . . hence your speed problem. They are telling us that the upgrades should be complete by the end of November . . . but we shall see. It really isn't your ISP's fault, though Juno does have its shortcomings. As long as Covad is the DSL broadband supplier for your ISP, you will have the same trouble till the switch upgrade is done. | |
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ajmain
Member
2000-Nov-6 1:00 pm
Re: Broadband provider vs. ISPI decided to stick with Juno for now, because the other providers who could take over either charge too much or use Covad or their reviews here on DSL Reports are frightening. My speeds are slowly improving. Weekend and off-hour speed is always good.. 450 down or so. So I think I'll hang in there and hope for the best. AJMain | |
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Re: Broadband provider vs. ISPYou are on Juno In chicago as well-- I am wondering where your first hop is. Could you do a traceroute report and post it here? Open a dos window and type: tracert www.dslreports.comMy first hop is 160 MS and its from Chicago to New Jersey, which leads me to believe Juno doesnt have any equipment here in Chicago or its all down and they are working on it: either way they should inform subscribers! I just wonder if your routing is as poor as mine. | |
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ajmain
Member
2000-Nov-19 10:43 am
Re: Broadband provider vs. ISPMy first hop is also to jersey. The first line looks like this: 120 ms 140 ms 130 ms rb2.jersey.juno.net I did this traceroute a few months ago as well, and got the same resultSif the chicago equipment is 'down' then it's been 'down' a while.. Anyway, to update my original posts, Covad seems to have caught up with the problems here, at least from my perspective. I haven't had to use my dial-up backup connection in more than a week. | |
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Re: Broadband provider vs. ISPThanks for responding. Thats sorry to hear. I cant imagine why they dont have any equipment in Chicago. I plan on dropping their service as soon as the 6 month contract is up. I have to use Juno Dial up to ping servers better. Ill make sure to verify that my next ISP has a local pop server :/ | |
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to Jason8500
FYI I am a Juno Express user in Denton, Texas (just north of Dallas-Ft Worth)and my first hop is also jersey (rb2.jersey.juno.net to be exact)and the ping there is 69ms. Also my speeds drop phenomenally during the weekday (and usually the weekends too), but luckily I am a night worker so I'm UP ALL NIGHT! | |
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Review by timnpeg - Location: East Rockaway, Nassau, NY, USA
- Cost: $49 per month (12 month contract)
- Install: about 17 days
17 days from intial contact to high speed surfing!!! My former ISP added dsl at better rate 30 days after I switched.
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I was in no hurry to sign up for anything sponsored by Juno. I consider them the AOL of free ISP and email services. They set up the system to make you think that you have to use thier proprietery software, which is an ad bloated dinasoar. Using a free pop3 email service with MS Outlook took care of that. What attracted me was Juno dsl was supplied and installed by Covad. Covad supplied a new phone line (Bell Atlantic actually scheduled an appt. in one week and kept it.)and Covad installed the inside wiring just 5 days later. They supplied a SpeedStream 5260 DSL Modem for $198 (Full rebate received in 4 weeks). I subscribed for 640k service and have averaged just under 600 with no noticable problems. I have no complaints. (famous last words) Tim Hughes Long Island, NY member for 23.6 years, 65 visits, last login: 15.9 years ago lodged 23.6 years ago
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Anon
2000-Oct-29 11:22 am
MS outlookTim, please tell me how you get outlook to work with juno, TIA
Kerry
kfarney5225@juno.com | |
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Re: MS outlookOutlook does not work with Juno . . . or should I say that Juno does not support ANY other mail client but its own. | |
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ME TOOI too wish that juno would make their mail work with ms outlook or even outlook express! | |
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Re: ME TOOI use outlook express with hotmail (of course - microsoft), and I notice there is a banner space at the bottom when I use hotmail. Juno could place their darned ads there if they wanted to and appease us I think. Don't you? | |
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Review by (hidden by request) - Location: Orlando, Orange, FL, USA
- Cost: $49 per month (12 month contract)
easy up-grade for long term Juno consumer allows me to keep my old e-mail address BellSouth not in any real hurry to assist competitor with install Covad tech was awesome
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Waited patiently for Juno Express to become available in Orlando. Covad subsequently performed install on behalf of Juno. BellSouth had to come out twice before Covad was ready to do their thing. Have had the DSL approx 1 week now. Appears to be much faster than my old Juno ISP connection. One large e-mail file was sent out in 3 minutes, while it used to take 25 to 30 minutes to send same file. KF in Orlando FL (review was emailed from domain juno.com) lodged 23.8 years ago
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