Review by gazinc Location: Geneva, Kane, IL, USA Cost: $49 per month Install: about 18 days Ameritech CLEC party: Covad Fast install No service at all after 6 days Who is to blame? Covad or Juno

Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Value for money:

Service? What Service?

Juno was great at the get go. I was up and running after just over two weeks. When the tech came to install, he said it was running to slow. He did a line test and said that there might be a bad connection. After 6 days, Ameritech came and check the line. They said all was OK, and the problem could be with Covad. After that, I had no service at all! After calling Covad, they said they would have to wait to hear from Ameritech. Well, the wait went on. After 4 day went past, and several calls, Ameritech came and tested the line. This time with me standing there. All check out OK again. Still, no service! Finally, on Monday morning, Covad calls to see if the service was working. I told them no, and it hasn't been for a week now. He told me they got the word back from Ameritech, and the line was OK, so they would send out an install tech to replace the modem. Two days later, at 7:30pm, in he comes. Installs a new modem, and still NO SERVICE! Tech makes a call, and runs a test, and blames Ameritech for not doing their job to conect the service, (which they had done, and checked twice) and tells me that they will have to open a trouble ticket with Ameritech to fix the line. I was told to be patient, it could take at least a week. The big question is, why isn't Juno pushing them more to get this fixed, and when can't Covad go and check there equipment at the central office?

The bottom line is, I dumped the service and will sign up with someone else.

System Anon 2000-Nov-10 1:29 pm Actually that's pretty good service You will be very lucky to find a company as responsive as Juno has been. Dsl is not easy to get up and running, I do it for a living. At least they were prompt. 2000-Nov-10 1:29 pm: · hey mods ·
	Anon 2000-Nov-10 6:09 pm Re: Actually that's pretty good service Thats great what you said. They are supposed to be prompt. That is what all the dsl wanna be slogans are. I ordered juno a month ago. BA came out twice, called covad after tellling they installed it. What do you know, Covad claims that they dont have the info, but when i called once they did and the other time they didn't. I dont know how good their service is but if they can't get thigns straight then i will have to cancel my service also. 2000-Nov-10 6:09 pm: · hey mods ·
Anon 2000-Nov-18 2:06 pm Could Problems be Regional? We currently installed Harvard.net at my workplace, but they currently provide only business class dsl. So I have been considering upgrading my home internet account from Juno dial-up to Juno Express DSL. Although there aren't a lot of reviews here, I get the sense that while customers along the east coast (Bell Atlantic/Verizon customers) from NY to Orlando seem pretty satisfied, the two scathing reviews both come from IL (Ameritech customers). I happen to be in the New England area and would like to know, are there any Juno Express in this area who have had problems to this degree? 2000-Nov-18 2:06 pm: · hey mods ·
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Review by ajmain Location: Glen Ellyn, Du Page, IL, USA Cost: $49 per month (12 month contract) Install: about 21 days Ameritech CLEC party: Covad Setup was fast. First 2 months went well. For the past month or so, speed has been well BELOW MODEM SPEED. It's a Covad problem, and Juno will let me out of my contract.

Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money:

Juno told me today that Covad is so far behind on its installations/etc that there's nothing they can do to improve my service. They think it'll get better in 4 - 5 weeks. Right now I get decent speeds overnight, but once business hours hit, I go to crawl speed. Sometimes I have so little speed that it's as if it's not even there.

So now I'm looking for a new ISP.

brojack0 join:2000-10-25 Gowanda, NY brojack0 Member 2000-Nov-2 1:40 pm Broadband provider vs. ISP Covad has been in the process of upgrading their switches. During the Verison strike, they could not continue with the work, but, Covad and their resellers continued to take new orders which simply overloaded these switches . . . hence your speed problem. They are telling us that the upgrades should be complete by the end of November . . . but we shall see. It really isn't your ISP's fault, though Juno does have its shortcomings. As long as Covad is the DSL broadband supplier for your ISP, you will have the same trouble till the switch upgrade is done. 2000-Nov-2 1:40 pm: · hey mods ·
	ajmain join:2000-10-11 Glen Ellyn, IL ajmain Member 2000-Nov-6 1:00 pm Re: Broadband provider vs. ISP I decided to stick with Juno for now, because the other providers who could take over either charge too much or use Covad or their reviews here on DSL Reports are frightening. My speeds are slowly improving. Weekend and off-hour speed is always good.. 450 down or so. So I think I'll hang in there and hope for the best. AJMain 2000-Nov-6 1:00 pm: · hey mods ·
		Jason8500 join:2000-10-13 Chicago, IL Jason8500 Member 2000-Nov-19 1:59 am Re: Broadband provider vs. ISP You are on Juno In chicago as well-- I am wondering where your first hop is. Could you do a traceroute report and post it here? Open a dos window and type: tracert www.dslreports.com My first hop is 160 MS and its from Chicago to New Jersey, which leads me to believe Juno doesnt have any equipment here in Chicago or its all down and they are working on it: either way they should inform subscribers! I just wonder if your routing is as poor as mine. 2000-Nov-19 1:59 am: · hey mods ·
			ajmain join:2000-10-11 Glen Ellyn, IL ajmain Member 2000-Nov-19 10:43 am Re: Broadband provider vs. ISP My first hop is also to jersey. The first line looks like this: 120 ms 140 ms 130 ms rb2.jersey.juno.net I did this traceroute a few months ago as well, and got the same resultSif the chicago equipment is 'down' then it's been 'down' a while.. Anyway, to update my original posts, Covad seems to have caught up with the problems here, at least from my perspective. I haven't had to use my dial-up backup connection in more than a week. 2000-Nov-19 10:43 am: · hey mods ·
				Jason8500 join:2000-10-13 Chicago, IL Jason8500 Member 2000-Nov-19 10:42 pm Re: Broadband provider vs. ISP Thanks for responding. Thats sorry to hear. I cant imagine why they dont have any equipment in Chicago. I plan on dropping their service as soon as the 6 month contract is up. I have to use Juno Dial up to ping servers better. Ill make sure to verify that my next ISP has a local pop server :/ 2000-Nov-19 10:42 pm: · hey mods ·
			stanfordd9 join:2000-10-26 Denton, TX stanfordd9 to Jason8500 Member 2000-Dec-11 3:56 am to Jason8500 FYI I am a Juno Express user in Denton, Texas (just north of Dallas-Ft Worth)and my first hop is also jersey (rb2.jersey.juno.net to be exact)and the ping there is 69ms. Also my speeds drop phenomenally during the weekday (and usually the weekends too), but luckily I am a night worker so I'm UP ALL NIGHT! 2000-Dec-11 3:56 am: · hey mods ·
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Review by Jer Jr Location: Allentown, Lehigh, PA, USA Cost: $49 per month (12 month contract) Install: about 30 days Verizon CLEC party: Covad Good speed(when their not upgrading)and very reliable. Covad rep was in and out in 20 minutes. Didn't have to change my email. Covad and/or Juno shut the network down without giving any notice , on a saturday no less I get 10x the speed of 56k and only twice as much as AOL charges my dad and brother. I'm satisified with my decision.

Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money:

I ordered the 608/128 and i receive anywhere from 490-520 down and 90-110 up on most days. This is about 80-85% of signup speed which i find excellent. DSL was ordered and running in 30 days and would have been sooner but telephone company missed the first appointment and ended up 10 days late. On the other hand, Covad was here ,did the wiring ,set me up and left before the app time. At $50 a month and no problems for the first 3 months I find junoexpress to be an excellent deal. Service was offline for 1 day during this time. I'd like to compare my exp with other junoexpress members if they would only write a review.My other considerations were Fastnet DSL(also Covad) and RCN cable but deceided to stay with juno because prices were comparable and i already was with them.

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Review by sgrnbrg2000 Location: Buffalo, Erie, NY, USA Cost: $49 per month (12 month contract) Verizon CLEC party: Covad

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DSL REPORTS IS MOST INFORMATIVE.
USING YOUR SPEED TESTS AND RECOMMENDATIONS INCREASED MY SPEED 30 X FASTER.
THANX.
StevieGee

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Review by timnpeg Location: East Rockaway, Nassau, NY, USA Cost: $49 per month (12 month contract) Install: about 17 days 17 days from intial contact to high speed surfing!!! My former ISP added dsl at better rate 30 days after I switched.

I was in no hurry to sign up for anything sponsored by Juno. I consider them the AOL of free ISP and email services. They set up the system to make you think that you have to use thier proprietery software, which is an ad bloated dinasoar. Using a free pop3 email service with MS Outlook took care of that.

What attracted me was Juno dsl was supplied and installed by Covad. Covad supplied a new phone line (Bell Atlantic actually scheduled an appt. in one week and kept it.)and Covad installed the inside wiring just 5 days later. They supplied a SpeedStream 5260 DSL Modem for $198 (Full rebate received in 4 weeks). I subscribed for 640k service and have averaged just under 600 with no noticable problems.

I have no complaints.

(famous last words)

Tim Hughes
Long Island, NY

System Anon 2000-Oct-29 11:22 am MS outlook Tim, please tell me how you get outlook to work with juno, TIA Kerry kfarney5225@juno.com 2000-Oct-29 11:22 am: · hey mods ·
	brojack0 join:2000-10-25 Gowanda, NY brojack0 Member 2000-Nov-2 1:23 pm Re: MS outlook Outlook does not work with Juno . . . or should I say that Juno does not support ANY other mail client but its own. 2000-Nov-2 1:23 pm: · hey mods ·
System Anon 2000-Nov-18 2:11 pm ME TOO I too wish that juno would make their mail work with ms outlook or even outlook express! 2000-Nov-18 2:11 pm: · hey mods ·
	stanfordd9 join:2000-10-26 Denton, TX stanfordd9 Member 2000-Dec-11 4:01 am Re: ME TOO I use outlook express with hotmail (of course - microsoft), and I notice there is a banner space at the bottom when I use hotmail. Juno could place their darned ads there if they wanted to and appease us I think. Don't you? 2000-Dec-11 4:01 am: · hey mods ·
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Review by (hidden by request) Location: Orlando, Orange, FL, USA Cost: $49 per month (12 month contract) easy up-grade for long term Juno consumer allows me to keep my old e-mail address BellSouth not in any real hurry to assist competitor with install Covad tech was awesome

Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money:

Waited patiently for Juno Express to become available in Orlando. Covad
subsequently performed install on behalf of Juno. BellSouth had to come
out twice before Covad was ready to do their thing. Have had the DSL
approx 1 week now. Appears to be much faster than my old Juno ISP
connection. One large e-mail file was sent out in 3 minutes, while it
used to take 25 to 30 minutes to send same file.
KF in Orlando FL

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