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Juno Express page on DSLReports
Six Month Rating

Reviews:
bullet 18 reviews (7 good) (5 bad)
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Review by beta testing See Profile

  • Location: usa
  • Cost: $49 per month (12 month contract)
  • Install: about 15 days
Good "It has great email"
Bad "Slow"
Overall "available"
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I think that Juno Express sucks and i am going to get a new broadband

member for 11.7 years, 772 visits, last login: 2.2 years ago
lodged 11.7 years ago

Comments:






Review by goldschlag3 See Profile

  • Location: Woodmere,Nassau,NY
  • Cost: $49 per month
  • Telco party Covad
  • CLEC party: Covad
Good "nothing good"
Bad "poor reliablility"
Overall "choose another carrier"
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in woodmere NY Junoexpress/Covad's reliability is very poor.

No DSL service for 2-3 hour periods 5 - 10 times a week

would not reccomend them


member for 12.8 years, 1 visits, last login: 12.8 years ago
lodged 12.8 years ago

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Review by gazinc See Profile

  • Location: Geneva,Kane,IL
  • Cost: $49 per month
  • Install: about 18 days
  • Telco party Ameritech
  • CLEC party: Covad
Good "Fast install"
Bad "No service at all after 6 days"
Overall "Who is to blame? Covad or Juno"
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Service? What Service?

Juno was great at the get go. I was up and running after just over two weeks. When the tech came to install, he said it was running to slow. He did a line test and said that there might be a bad connection. After 6 days, Ameritech came and check the line. They said all was OK, and the problem could be with Covad. After that, I had no service at all! After calling Covad, they said they would have to wait to hear from Ameritech. Well, the wait went on. After 4 day went past, and several calls, Ameritech came and tested the line. This time with me standing there. All check out OK again. Still, no service! Finally, on Monday morning, Covad calls to see if the service was working. I told them no, and it hasn't been for a week now. He told me they got the word back from Ameritech, and the line was OK, so they would send out an install tech to replace the modem. Two days later, at 7:30pm, in he comes. Installs a new modem, and still NO SERVICE! Tech makes a call, and runs a test, and blames Ameritech for not doing their job to conect the service, (which they had done, and checked twice) and tells me that they will have to open a trouble ticket with Ameritech to fix the line. I was told to be patient, it could take at least a week. The big question is, why isn't Juno pushing them more to get this fixed, and when can't Covad go and check there equipment at the central office?

The bottom line is, I dumped the service and will sign up with someone else.

member for 13.8 years, 13 visits, last login: 13.6 years ago
lodged 13.8 years ago

Comments:

Review by ajmain See Profile

  • Location: Glen Ellyn,Du Page,IL
  • Cost: $49 per month (12 month contract)
  • Install: about 21 days
  • Telco party Ameritech
  • CLEC party: Covad
Good "Setup was fast. First 2 months went well."
Bad "For the past month or so, speed has been well BELOW MODEM SPEED."
Overall "It's a Covad problem, and Juno will let me out of my contract."
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Juno told me today that Covad is so far behind on its installations/etc that there's nothing they can do to improve my service. They think it'll get better in 4 - 5 weeks. Right now I get decent speeds overnight, but once business hours hit, I go to crawl speed. Sometimes I have so little speed that it's as if it's not even there.

So now I'm looking for a new ISP.

member for 13.8 years, 12 visits, last login: 13.7 years ago
lodged 13.8 years ago

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