how-to block ads
|
next review in page
Review by Mike Immer 
Fair warning: reviewer joined this week
lodged 4 days ago
 Napoleon,Lafayette,MO
 Contract price not specified.  "local techs are nice guys" "horrible, horrible customer service, unmet promises, unmet obligations, even those received in writing." "If I had another viable choice, I would take it."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
For almost 7 years, I have received promises, even in writing, for HighSpeed DSL. I have had repeated solicitations, and even received assurances, in writing, to have service and bandwidge upgraded, without them meeting their commitments. Their customer service is terrible. Their sales AND customer service people consistenly lie. And if I had a choice, I would avoid them entirely.
Comments:
 | | Here to help! Hello!
I'm very sorry to hear that we haven't been able to provide the level of service you'd expect from us. I'm one of the managers within the executive office. My team has a way to see if there are any planned expansions in your area. Email us with the details of your issue as well as the physical address/account number.
Thank you for your time!
-Doug
@Centurylink Help Team | |
|
| |
 | next review in page (previous review)
 Review by mooch
member for 10.2 years, 3675 visits, last login: a few hours ago
updated 7 days ago
- Sunbury,Delaware,OH
- $20 per month
 about 5 days CenturyTel- "Have only had the service for a bit over a month but I have no complaints at this point!"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
My only options prior to Centurylink becoming available were dial-up, satellite and 3G EVDO. After putting up with Hughesnet frustrations for 10 years, I was able to get 3G and that was much better than satellite but still expensive.
I did end up calling in to get some help when the service didn't come up when it was supposed to. Talked to a tier 1 who put me through to a tier 2 pretty quickly and the tier 2 resolved my issue very well...he even offered to help get the wireless and port forwarding set up on the router.
It's supposed to be 6 meg, it's actually a very consistent 5 meg download. The upload speed is only supposed to be 512kb and that's about what I get.
I'm thankful Century link became available, very happy with the service thus far!
Update 2/4/12: After having the service for 3 months, I've had no issues. Download speeds are pretty much always between 5 and 6 mb. Knock on wood, hope it continues to perform well.
Comments:
| | Good for you! Sometimes it will be intermittent but it is so much better than Hughesnet. I was only with hughesnet for 3 years. | |
|
| |
| next review in page (previous review)
Review by brugar
member for 9.4 years, 714 visits, last login: 11 days ago
updated 16 days ago
- Las Vegas,Clark,NV
- $42 per month
- (12 month contract)
- about 3 days
- Sprint
- "Consistent, reliable service. On time installation."
- "No glitches. Delivered what was ordered on time."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
CenturyLink upgraded my Pure Broadband DSL service from 10M/768K to 10M/896K last week. They also changed my data path from fast to interleaved. I sent an email to TalkToUS@centurylink.com asking to be switched back to a fast data path. They responded within a day to report that my fast data path had been restored.
After trying Clearwire for several months, CenturyLink's introductory offer of 10 Mbps Pure Broadband offer at $29.99 per month on a 12 month contract was too much to resist back in January 2011. I renewed on a 12 month contract at $40 plus fees/taxes with a $200 early termination fee.
I am in an area where Prism TV is offered. I signed up last year for the Federal Communications Commission broadband monitoring program run by SamKnows.com. Data collected by SamKnows confirms my experience: consistent, reliable broadband service at or near advertised speeds. From Sprint to Embarq to CenturyLink, my DSL service has been always been reliable.
Looking back six years to my previous review, I find that I have DSL service that is more than six times as fast for only 20% more money.
My review from 2006 -- 1.5 Mbps DSL service - $35.00 per month - 12 month contract
Helpful and well informed customer representative. Placed order on Monday for 1.5 Mbps DSL. Received self install kit on Tuesday (Sprint SP-660ME-61 modem/router). DSL service scheduled for Thursday. Live at 2:00 am on Thursday, as promised. Smooth as glass. No problems.
Comments:
| next review in page (previous review)
Review by Branth
member for 5.1 years, 104 visits, last login: a few hours ago
updated 19 days ago
- Avon Park,Highlands,FL
- $39 per month
- (12 month contract)
- about 1 days
- "I connect to the internet, no down time so far"
- "Speeds are slow, way less than advertised"
- "Slow speed and no interest in fixing it."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
The set up was easy. Basically just plug in my Mac and airport router and was up and running. I don't use the e-mail or web space I just want connection to the Net. Last few years speed has been very good 10Mps. This year I'm lucky to get 8 and normally around 4. Called to complain and was told you never get advertised speeds. The asked me to connect direct via their modem - no router - and go to their site. Naturally I was getting full speed. I immediately went on to 3 different speed test sites (still via direct with their modem) and was down to 4 Mps. Interesting. Did the line quality check etc... everything at my end is fine.
I was talking to some Snowbirds who come down in Late November and Dec and some have said they can't even get connected as they were told by CenturyLink "there is no more room". I guess they mean the closest node is maxed out. Some asked if more room would be available and they, CenturylInk, said NO. So I guess if a node is maxed out and all sorts of people are on at the same time doing a Netflix movie the speeds are going to be slow. But to not even want to upgrade or add more connections. Poor show CenturyLink
Comments:
NWOhio
join:2011-10-25
Toledo, OH | Upto they provide you "up to speeds" while on the Internet. Their internal site is the one they go by since they can control it. ALL ISPs do this. | |
|
| |
| next review in page (previous review)
Review by Mr Matt
member for 4 years, 1056 visits, last login: 1 days ago
updated 34 days ago
- Eustis,Lake,FL
- Contract price not specified.
- (12 month contract)
- "Price structure gives customer several price tiers. $14.95 isn't bad for 768K when bundled with voice."
- "Voice Service reliability has declined. I received several attractive offers by phone but CSR never followed up."
- "Embarq sales never follows up with written price quotation and TOS."
| Pre Sales information:
(ratings below consensus)
|
This review is to reflect on why I have not switched from Comcast to Embarq.
When I moved to Eustis, Florida the best deal was a Broadband package offered by Comcast through Circuit City. See my review of Comcast Broadband under Comcast reviews.
I planned to try Embarq Broadband when the Comcast's six month introductory rate changed from $19.95 per month to $42.95 per month. I contacted Embarq in mid 2007 and was advised that the only available download speeds at my address were 768K for $19.95 per month or 1.5M, for $24.95 per month. I was also advised that in order to obtain service and a free modem, I would have to sign a one year contract or pay an additional $10.00 per month and pay for the modem up front. I passed on the offer and continued to use Comcast for Broadband service.
About Six Months later I helped a friend that was using Embarq Broadband, set up a wireless network in his home. When he checked availability he was offered tiers from 768K to 5Mb and choose the 3Mb tier at $29.95 per month. I ran a speed test before I installed the router and found that the download speed was actually 3Mb as advertised. During the installation I called Embarq technical support and asked about switching the ZyXEL Modem to the bridge mode. The technician was helpful and provided correct instructions on changing to the bridge mode. So far I have heard no complaints about his broadband service.
Several weeks later I was contacted by Embarq and was advised that additional download speeds were available at my address up to 5M. At that time they offered Three Months of free service and a free modem if I signed a one year contract. Since mid 2007 I have received several solicitations from Embarq offering anything from Three Months of free service to Six Months of free service if I sign a One Year contract. I always ask the representative for a copy of the TOS and Contract before I sign same and have never receive the information that I requested.
From my friends experience Embarq provides satisfactory service and more choices for the customer. I am again considering Embarq Broadband and will update this review if I can get a written proposal from Embarq sales.
Edited 6/24/10
CenturyLink voice reliability has declined. I was considering subscribing to CenturyLink DSL but I have experienced two voice outages in the last year affecting our voice service up to Eight Hours. Embarrassing because I can no longer tell the Comcast representative, when I receive a call pitching Digital Voice, the reason that I subscribe to CenturyLink service is so that I can call Comcast and complain when my cable service craps out.
I have been following the CenuryLink forum and have found that CenturyLink has over subscribed their DSLAMS in this area. Many customers are complaining that they are suffering time sensitive low throughput. Like from after school until Midnight.
Edited 2/17/2011
CenturyLink just revised their pricing. They removed the 5MB Tier and added a 25MB tier. On their website they indicate that 3MB cost $24.95, 10MB cost 39.95 and although not yet on their website I was quoted around $65.00 for 25MB. All prices quoted were for internet service bundled with voice. If a subscriber signs a contract they now allow a 30 day trial period and claim that if the subscriber is not satisfied they will refund their money and release them from the contract. They were not clear about the procedure to return the modem. One thing that irritates me is they do not disclose a $3.45 modem rental fee on their website. They indicated that I can purchase my own modem but claimed that they will support a customer owned modem even if it is the same model they rent. The only thing keeping me from trying their service is the contract. If one does not sign a contract they charge a $15.00 a month punitive fee.
Please see my review of Comcast.
Edited January 8, 2012
Trying to determine the rates for CenturyLink Telephone service is like trying to pick up jello with your fingers. Their website is almost useless. They require the subscriber to start an order before they can learn the price of what they are subscribing to. When I recently made changes to my service, the only offerings were basic and unlimited. They have since added a middle tier that does not require the subscriber to subscribe to unlimited long distance. Before they added the middle tier the subscriber had to order all features individually if they did not subscribe to unlimited long distance service. Subscribers can now order a package with ten features with or without unlimited long distance as a bundle. In general their rates appear intended to be confusing. Where available subscribers have the option of subscribing to telephone service through their CATV company.
I considered switching to CenturyLink HSI but gave up because I could not get an accurate price quote. I do not want to pay a premium for HSI if I do not sign a contact. I am still using Comcast for Broadband.
Comments:
| next review in page (previous review)
 Review by El Loco
member for 4.8 years, 318 visits, last login: 15 days ago
updated 36 days ago
- Greenville,Pitt,NC
- Contract price not specified.
- (12 month contract)
- about 4 days
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings well above consensus)
|
None
Comments:
| next review in page (previous review)
 Review by mdaddyrabbit
member for 8 years, 1258 visits, last login: a few hours ago
updated 54 days ago
- Clinton,Sampson,NC
- $44 per month
- about 1 days
- "Customer service is ok"
- "Need more speed; speeds are in the stone age"
- "No updating of equipment or speeds in a long time"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Sprint to Embarq to now Centurylink is still working. The upload speed that I once started out with is now lower and that sucks. The 10M line that I have had for years now needs to speed up. I mean when are they going to upgrade to some fiber? Centurylink is the only choice in my area and they know this so the chances of upgrade will be slim to none untill another competitor comes to the area. .
Comments:
| next review in page (previous review)
 Review by GCoop
member for 7.1 years, 1195 visits, last login: 1 days ago
updated 89 days ago
- Gordonsville,Orange,VA
- $29 per month
- (12 month contract)
- CenturyTel
- "Stability"
- "Customer Service"
- "Its my only shot at Highspeed. But I have been pleased for the most part."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
Had the service since Dec 2004. No major Problems. In 2009 there were a few latency issues here and there during the typical holiday high usage times. From my experience I would give them an "A" rating. They are closing in on the ever so coveted five nines (99.999 %) uptime for me. 2010 has been uneventful which is good. 2011--I cant remember the last time there was any trouble with the service!!
Comments:
| next review in page (previous review)
Review by HeavyHemi
member for 10.7 years, 208 visits, last login: 71 days ago
updated 91 days ago
- 98500
- $70 per month
- (60 month contract)
- CenturyTel
- "It was decent while it was Qwest."
- "Since the CTL take over, 'sucks' is inadequate as a description."
- "If I had another option besides going back to Dish Sat, I would be gone."
| Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Subscribed to 1536/896
Service was a steady 1.35Mbps for months up loads consistently over 0.75Mbps.
3 days ago my download has gone to crap at less than 0.1Mbps 24/7 consistently and my ping varies from 100msec to over 1000msec. Previously it was a steady 59-60msec on interleave. I've made several calls to tech support and the best answer I could get is MAYBE they will have it fixed by the end of November. They cited DSLAM 'congestion'. Great, just loading the CTL web page takes several minutes. Mail times out, for get using for anything else but reading text. Frankly in this day and age, this is totally unacceptable service and response.
Attachments:
Comments:
| next page (previous review)
Review by aschwalb
member for 9.1 years, 27 visits, last login: 94 days ago
lodged 94 days ago
- Mount Dora,Lake,FL
- $60 per month
- CenturyTel
- "Internet support wants to help"
- "Customer Service"
- "Slow service for more money than Brighthouse"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Currently only able to get 3mbs service. When I run their speedtest I get around .88mbps. ping times are 470ms. One CAt6 cable from Customer access panel to DSL modem. No other internal phone lines. Service was fine until they moved me to another DSLAM (brought my old number to replace the temporary phone number they gave me).
Comments:
|
|
·
·
·
·
Huh?
If my voice service is dead so will be my DSL service. There was no talk battery during each failure.