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Review by Tosco 
UPDATED: 2.4 years ago
member for 8.5 years, 87 visits, last login: 339 days ago
 Pomona,Los Angeles,CA
 $149 per month
 about 120 days
 Verizon
 "Superb Speed & 100% Digital HDTV On Demand(What SAT. Can't Do)!!!"
 "Have 2 Use Verizon Equip.(Router) For FiOS TV Converter To Operate"
 "Best Service In Internet And Digital TV"
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In Order For "On Demand" And CH.Info 2 work Have To Use Verizon Router Cause Has An Coxial Output that feeds Into the ONT(Network Box Outside Of Your Home Or Buss.) then Back out To Cable Line(Coxial). So If You have A Wireless Router Of your Own You have To Piggiback Off Their Router. I Can hook Direct 2 ONT without VerzionRouter(Actiontec Equip.) But I Get Picture On All CH's From Boxes But No "On Demand Video" And CH Info. Widgets..
Nice Thing You Can Share Music And Pics From Computers(If You Have A Network) Or Computer Show And Listen Onto TVS Using Digital Converter Set Top Boxes From www.VerizonFiOS.com
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Review by halfzero
UPDATED: 5.7 years ago
member for 8.5 years, 158 visits, last login: 54 days ago
Broomfield,Broomfield,CO
$105 per month (24 month contract)
about 28 days
Qwest
CLEC party: Sprint
"Everything seems to work great for me now, I am happy"
"Unreasonable upload speed since installation--- (Problem fixed on 6/20/01 night)"
"Sprint offers a great service, responsive support team"
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U p d a t e 3/13/04
It is all history now, no need to keep it alive.
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Review by ate8ball
Posted: 5.9 years ago
member for 6.2 years, 5 visits, last login: 5.2 years ago
Lees Summit,Jackson,MO
$99 per month
about 14 days
"It flat rocked-fastest I've ever had"
"They went out of business"
"need too bring it back"
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Once I finally got it in I had it for 2 months before they pulled the plug..it was sweet.
Nothing around KC could even come close to it in speed both up and down
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Review by tracyt
UPDATED: 6.5 years ago
member for 8.9 years, 1305 visits, last login: 17 days ago
Spring,Montgomery,TX
$119 per month
about 21 days
Southwestern Bell
CLEC party: Southwestern Bell
"Three times faster than my SWBELL service"
"Lots of problems so far"
"Not sure Sprint is ready for the big time"
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08/15/2001 Just went through a THREE day outage, both voice and data. Sprint blaims SWBELL, Bell said it wasn't their problem... you know, back and forth. Have had noise, static, and "ocean waves" (occording to one of the Sprint customer service reps) Sure glad this month is free.... otherwise I would switch back... I really enjoy the added speed, but how much downtime and agrevation is that speed worth??? Started off around 3800 + down and 800+ up.... now down to 3300+ and 700+ Still have extra noise on the line that has not been resolved..... Will update as time goes........
IT HAS BEEN FUN, AND IT HAS BEEN FAST
NOW HOW DO I GET RID OF THE REVIEW.......????? ?@#$!@#$%#%^@
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Review by sfinn
UPDATED: 7.8 years ago
member for 8.4 years, 31 visits, last login: 2.2 years ago
Los Angeles,Los Angeles,CA
$119 per month (24 month contract)
about 117 days
Verizon (ex GTE)
CLEC party: Sprint
"price, speed"
"NO MORE ION 4 ME"
"It was great while I had it"
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Hi,
I cancelled my ION service on 12/13/2001 and await my $400 refund from Sprint. They did not charge me for the last month of service. I now have Verizon (ex GTE) DSL which I had installed on another line at my house. I self Installed the new Verizon DSL but I had Verizon come out and unhook the ION hub and hook my other 2 voice lines back up to Verizon.
Sprint ION was great while I had it.
Steve
I'll start with the pubchline. My Sprint ION XT2 service was installed yesterday 7/13/2001 by Kevin from Sprint in La Palma. He was great. It took 3 hours to get me installed and working. The 2 voice lines ported from my old numbers sound great. No echo, clear as they ever were when they were Verizon/GTE analog voice lines. I have a C50 Hub. I have 2 fixed IP addresses.
Speedtest from Sprint in Rialto is consistantly over 4 Mbits/second download and over 600kbits upload on either Windows 98 First Edition on an HP Pavilion PIII 500 using an INtel EtherExpress10/100 NIC or an Apple Powerbook G3 Wallstreet with a Powerlogix BlueChip G3 processor upgrade runnning OS9.1 .
When I hooked the machines up behind a Sohoware Broadguard NBG800 the speeds drop to around 3 Mbits download and 550Kbits upload.
The web control panel gives an error message when I try to manage my feature options. Kevin the installer called it in to be fixed.
I am very satisfied with the service and it was worth the wait.
Original review below:
I signed up for Sprint ION XT2 service on March 15, 2001. I had been
getting "bulk" email from them since October 2000 but each time I responded, they said it was unavailable at my address. Finally , on March 15 it was
"available". My Installation date was originally supposed to be April 30.
On 4/18 Verizon left a blue card on my door saying they had been here to
"Do your Sprint Order" but nobody had called or emailed me in advance to
tell me they were coming.
When I called the number on the blue card, they had no record of any
service call having been scheduled. When I called Sprint, they rescheduled
the Verizon install and postponed my Sprint installation to May 10. The
Verizon person came on May 2 and was unaware that I had 4 phone lines. He
did not have any 6 pair drop cable and came back the next day. He replaced
my 4 separate drop cables from the pole to my house with a single cable and
said he would tell them I was all set for the Sprint Install. On May 9, I
got a recorded message from Sprint reminding me of my install the next day
and that I had to have a grounded outlet. I went and bought one of those
little $5 things that you plug into an outlet and LED's light up to say if
you have ground or an open lead or whatever depending on which lights come
on. My plug was OK with ground but while I was gone to the hardware store
someone from Sprint had called and left a message that they had to cancel
my installation. I called them and they said there was a problem with the
cage and they could not give me a new install date at that time and if they
could not give me a date within 30 days they would have to cancel my order.
I called on June 1 and they said they were unable to reschedule me yet.
This is quite annoying because I was hoping to have a fast connection and
looking forward to firing my current ISP , jps.net ( bought by onemain.com and now onemain bought by Earthlink) upon completion of the
Sprint ION install.
Many of my calls to Sprint have required referral to a second person. The
best of them is named B. David Kearny II ,Order Management Consultant
II/IONSC . He sent me email to confirm our conversation, gave good answers
and didn't act like I was asking too many questions or imposing by calling.
Steve
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Review by gregtrotter
UPDATED: 7.9 years ago
member for 9.2 years, 54 visits, last login: 4.6 years ago
64104
$105 per month (24 month contract)
about 40 days
Southwestern Bell
CLEC party: Sprint
"Faster than LEC DSL, great POTS service, static IP, excellent value"
"Some install huccups"
"The only way to fly."
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I had been on a notify list for ION for quite some time. I've been around other technologies... in my last house, I had Roadrunner cable modems (nice install times, nice speeds), and when I moved here, I got Southwestern Bell DSL (crummy install times, better speeds).
It took a little over a month to get installation. But I will give them this -- the date they gave me (the morning of August 8) was spot on -- no delays. I also did get some emails from ION in the pre-install process, to let me know how things were going (such as provisioning of the line).
When the install tech got here, it took him about an hour to get wiring taken care of, install the hub, and get the computer set up. Part of that time was him calling into the office... it seems that they roll the trucks without the IP address information, and that's manually entered, not DHCP.
Anyway, we had data right away... but it took another two hours for the voice part! First the hub wasn't downloading the phone information, then it seemed that it had a corrupted configuration...every time something was fixed, it was done on the ION side, so we had to wait 30 minutes or more to see if it worked. In the meantime, I could not receive calls... we could place them, but nobody could hear us.
In any event, they got that fixed, and all is well! I signed a 24 month contract (12 to waive the equipment, and 12 to waive the install).The service is fast (my speed test with DSLReports maxed at 5400 download... Dude!). And the voice line is very high-quality -- that first night, I had to dial into my employer's LAN for some work, and I got a 50000 bps connection... and I never got anything remotely like that before! But then, the only analog part of that connection was between my laptop and the ION hub, since all voice is digital going out.
Another neat thing... I can forward voicemail messages to my Sprint PCS phone... that's kinda useful 
I do wish that they had an option to buy more static IPs... right now, you get one (I have the xt1 product, one phone line, 1 IP).
The cost is $99 a month, plus $5 line access charge that the LEC bills Sprint for the use of the copper. I presume they list that seperately in case SWBell raises the rent on them, Sprint can say "Look! It's not us!"
All in all, not bad for my phone line, 200 minutes of LD, and the internet The service is rated at 8000/1500.
UPDATE: 12/31/01
Well, today is the last day of my Sprint ION service. The SW Bell truck rolls today to provide me dialtone.
I've decided not to go back to SWBell for DSL service. They simply have no clue or care about customer service. If they put as much thought into their residential data offerings as the dialtone, then maybe we'll talk. But I'm not in the mood to wait 60-90 days for an install again.
I'm going cable. Actually, I've had it installed for a couple of weeks now, running side-by-side with my ION service. 48 hours from initial phone call to being up and running -- and the telcos wonder why the cable co's are winning the cable war?
No, it's not as fast as my DSL was, and it's nowhere near my ION speed. But it's a good solid speed, it will still be here tomorrow (unlike ION), and I've not had to turn the modem off and on every few days (as I had to do with DSL).
I will miss those 735kbps downloads, though. *sigh* And the dialtone service of ION was flawless.
Farewell, ION.
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Review by chrisfires
Posted: 8 years ago
member for 8.1 years, 9 visits, last login: 2.9 years ago
Chicago,Cook,IL
$99 per month
about 120 days
"Awesome service for 12 whole days 'til receiving the "Death of ION notice""
"3 lost orders, lies, inept CS people, REFUSED to let me CANCEL , would not refund my deposit - so now what?"
"A new level of DSL hell"
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Lost orders, repeated non-installs, this whole thing was a rolling train wreck from the start. In late September after yet another missed install date, I asked to cancel & get my deposit money back ($200). They were very insistent about not wanting to do this as I 'would be installed VERY SOON'. I finally said 'whatEVER', and figured after the next non-install, I'd pursue getting my money back.
Lo and behold, THIS install happened, October 5, 3 months after the originally projected date. Install went fairly smoothly, and the service itself is killer.. BUT..
on October 17th (one day after receiving an email Welcoming me to Sprint ION and UPselling me to other Sprint services) I receive the "sorry, no more Sprint ION" email.
So - NOW WHAT? I'm sure, based on how HORRIBLE my ION pre-install customer service was that this will be a zillion times worse.
Also, I will have to re-instae my phone service, etc..
Any other ION-ites out there know if there is any recourse? Will I get my $200 back?
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Review by jkoering
UPDATED: 8.1 years ago
member for 8.4 years, 104 visits, last login: 7.2 years ago
Chicago,Cook,IL
$120 per month
about 120 days
Ameritech
CLEC party: Sprint
"Good, patient salespeople and tech help. No comparison in the market for value/$."
"Coordinating install. But is this SprintIon's problem, or someone else's?"
"For the speed/price, absolutely a must have."
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I am writing this 3 days before my final install of SprintION service. From what I have read, I don't anticipate any bumps from here on in. There have been plenty of bumps until now, however.
I first placed an order for Sprint ION back in May of this year. I was intrigued by the service (offers of 8Megs down, 1Meg up), as well as the price (100-120$/mo for local, long distance and internet). The order was placed, and pre-install began.
Soon, I got a rejection email from Sprint ION saying they had tested my line, and I was over 24000 feet away from my CO. Now, I live in downtown Chicago. 24000 feet is approximately 4 1/2 miles. I was more than a little shocked at the distance. So I started asking questions.
The curious part to me was that Ameritech (my ILEC) kept offering me DSL service every time I called them. If I could get it from Ameritech, why not ION? So I began asking around about what the problem might be. Using a method suggested by a user here (RichMark), I tested my own line for distance to CO, and got 9500 feet. This distance was later confirmed by a tech who works in Chicago. So, I placed another order to ION, this time through a manager.
Another month went by, and again I got a rejection from ION. This time, the distance was 25,600 feet. Baffled, I posted questions again to this board, and again I got significant help from users here. Soon we placed another order, with a member of the SprintION alpha testing team watching its progress.
Lo and behold, I was approved less than a 1/2 month later. The problem, I guess, was that ION asks for a clean loop from the ILEC upon install, and it was likely not getting it from Ameritech. The latest hypothesis is that I had a bridge tap on my line, adding distance to the test, though I hope this is still being looked into.
So, you might be asking why on earth would I go through all this trouble? Let me break down to you my current phone situation. Ameritech provides my local service, with a charge for bells and whistles on my line (I don't know why my wife likes voicemail, but she does), and a charge for EVERY local call (depending on distance). Total cost? 60-70$/mo. Then, we have long distance. My wife's family is in Milwaukee, and mine is in Minnesota. Total long distance cost a month? 40-50$, for a minimum phone expenditure of 100$-120$ a month.
ION is a minimum for 100$ a month. But, you get free local calls, and 200 minutes of long distance for free. And, you get DSL speeds that would cost you, easily, 150$/mo to get from an alternative carrier. In my mind, I'm getting the DSL for free, and you can't beat that cost.
I do want to make a plea to all those people out there that might read this. PLEASE take every opportunity to oppose the Tauzin-Dingell Bill. I don't know much about the details of the DSL business, but I do know this: Competition breeds innovation. ION represents to me a unique product in a homogenous tech sector. Everyone is willing to deliver 786k/128k at or around the same price, and more creativity and development is needed to deliver a product people want, and to deliver it fast and on time.
I have no doubt that if there was a public agency handling the last mile of DSL, there would not have been the installation problems that I had. Having to rely on a competitor to provide you with the hardware to supply your product is ludicrous. And saying that the ILEC's own those lines when they installed the lines using the public monopoly cash-cow to do it is just as rediculous. If I had ordered my line from Ameritech, I would have had DSL within the week. Because I didn't want their product, and went with another company's product, it took 4 months. Something stinks, and it smells like a monopoly.
Ok, rant over. For those of you who read this far: Get ION. Get it if you can. There is nothing like it on the market, and your computer and wallet will both thank you.
------
Ok, install was supposed to happen. As an illustration of the installation catastrophe that is Ion install, a technician came out to my house, and promptly told me that there was no loop available. Evidently, when ION orders a line to a facility, they have a limited time to install. After that time, Ameritech can snap it back up. Well, that's what they did, and it'll be another week before the install is done now.
I could rip my hair out.
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October 4, 2001 -- The day after my original installation went awry, I have a new install date for a week from today. Here's what happened: I guess when SprintION orders a line from Ameritech, they have a limited time to install on that line. My install date was evidently outside of the window, as Ameritech snapped the line back ASAP. They replaced the order for the line and everything seems kosher.
Still...makes you wonder why they would schedule an install AFTER this period. Anyone know anything about the time period that an ILEC must hold a digital line for a CLEC?
---------------------------------------------------------------------------------- ------------------------------------
ION IS INSTALLED AND DOING JUST FINE
Well, Ion is installed. A last note on install problems, evidently there was an issue with my install such that it ALMOST didn't get done. I informed the person on the phone that there was no way I could take another day off of work, and they IMMEDIATELY found someone. The install process was fairly smooth, and very interesting (from a technological perspective that is...pretty cool.)
As for the service, I don't know how many ways to say this: GET ION. Hands down the coolest, best and most integrated service out there. I understand that there is a good chance that ION will have some funding cutbacks here, but if you can get it...get it.
Speed is great, and consistent. With my wireless router at home, I love surfing everywhere...backyard, in front of the TV, etc. Phones are great. Another cool feature? Phone calls from Sprint PCS phones include the recorded name of the caller. Very cool! The online Control Center is cool, and I can see the possibilities when it comes to complete, instantaneous control over phone features.
As for the speeds, dig this: 3.2 Megs download, 768k upload.
If you're in Chicago...think about this: I get FREE local calls. I get 400 minutes of long distance a month free. I get faster DSL service that Ameritech or anyone else out there offers, at least for under $200/month. AND I get it all for 119$/month. The way I figure it, its 70$/month for Ameritech phone, 30$/month equivalent for long distance, and $20/month for DSL. 20$!!!!
Wow. If anyone from ION reads this...feel free to send it on to the funding agencies. This is the future, regardless of the purported technological difficulties.
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Review by (hidden by request)
Posted: 8.1 years ago
(review was emailed from domain lundmark.com)
Los Angeles,Los Angeles,CA
$119 per month (24 month contract)
"Faster than a speeding bullet."
"Subcontracted Earthlink email and news servers are not always as swift."
"Best bang for the buck if you want local, long distance, and DSL non-stop service."
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Review of Sprint ION xt2 Install and performance:
I signed up via the Sprint ION web site in December of 2000. The install
went very smoothly in January as scheduled, and my two phone numbers worked
through the new ION system perfectly.
The Internet speed is 3 to 4mb/sec down and about 700k to 1mb/sec up speed.
This is about 1/2 of the max speed ION claims is possible, probably because
of my distance from the phone company hardware.
The two static IP Ethernet ports worked smoothly from the start.
I can't say enough about how great the ION system is I can set the options
for my phones (forwarding, etc) from the ION admin page, and the network has
not gone down once since installation compared to frequent resets for the
old Alcatel modem I had with Pacbell. So basically I am very pleased.
Dan
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Review by abella
Posted: 8.1 years ago
member for 8.1 years, 26 visits, last login: 7.7 years ago
Chicago,Cook,IL
$155 per month
about 48 days
Ameritech
CLEC party: Sprint
"High speed DSL and excellent telephone service. Great technical support."
"Installation"
"Get ION if you can"
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I'm thrilled with ION so far. It has only been 3 days, but from what I've seen, this is a great service. I was spending nearly $200/month on DSL (telocity) combined with telephone/LD bills. With ION xt4, I now have twice the speed on the DSL line -- 1.8mbps down, and I have 4 phone lines with all the features I could want. Plus, it includes 750 minutes of long distance every month. Plus, I have 2 static IP addresses. AND free install and C100 hub. Here's the story so far.
I ordered the service on Aug. 22. They set up a tentative install date of Sept. 17. I'd read about ION installation problems here on the forums, and they proved to be true for me. The ILEC (Ameritech) actually showed up one week early and installed a loop. ION emailed me and said I may not be able to get service -- too far from the CO. After about 2 no-show line test appointments, they finally sent out someone who told me I had a good loop with OK speed. A few days later they sent someone to test the line again. They had no record of the first test...It was a big hassle throughout the month of September. I expected a certain amount of problems...I suspect they had me under two or three different accounts. I would not have minded a 60 day wait, but this was a frustrating period of contradicting emails and phone calls; and install/test appointments that were not kept. The same problems I had with telocity.
The actual installation was painless. After several install dates fell through, they came out on Oct. 9. The ION guy installed the hub, backwired to existing lines, and ran a new line to the second floor of the house. It would have taken about 2 hours, but they had a problem porting an Ameritech number so that added and extra 1.5 hours. It was quick and professional.
The customer service reps are not very knowledgeable (at least they aren't surly - like telocity...), but the tier 2 technical support is great - and - unlike telocity, your trouble ticket is dealt with quickly. I was called back 2 times (within an hour) after I reported a bad phone line, and the tech guys were really great and fixed my problem immediately while I was on the phone. I am impressed with the level of service.
I'm so happy to rid myself of Ameritech and Telocity. I hope ION stays alive. Like I said, I have only had the service for 3 days, but so far it is exceptional. The install was bad, but I expected it and now I'm going to forget about that aspect of ION and enjoy the service. The DSL is fast and reliable so far, the phone lines are crystal clear, and I'm saving money with more features and service. I highly recommend Sprint ION.
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Sprint ION
